Talent Management - Holistic Approach

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Talent Management – A Holistic Approach
Successful organizations are recognizing the importance of a holistic talent management approach.
In this the entire talent management lifecycle is viewed as interconnected processes and pieces that
work together effectively and efficiently to attract, assess, hire and also develop and retain top
talent for the organization. An integrated holistic approach to talent management can definitely help
organizations improve productivity and improve the overall employee experience.
Such an integrated and holistic approach to talent management is imperative for most organizations
today as they prepare themselves for the war for talent. In the era of social media, artificial
intelligence and robotics, the human talent in organizations is becoming increasingly more important
and precious to attract, find and then keep. In this scenario designing an integrated talent
management process which keeps the overall employee experience at its centre is the key.
Progressive organizations are also ensuring that they keep technology central to this integrated
approach and ensure consistent employee experience is delivered by optimal use of technology
solutions.
As per FICCI, Nasscom and EY report titled Future of jobs in India- A 2022 perspective, the combined
forces of “reverse globalization”, disruptions caused by exponential technologies and opportunities
thrown by large demographic dividend, are 3 major factors that are forcing sectors to adopt to new
business models. These new business models are creating jobs that do not exist today and the report
predicts that 9% of the workforce in 2022 will be in jobs that do not exist today while 37% of the
workforce would be in jobs with radically different skill sets. These forces have direct impact on the
talent management practices of the organization and companies need to start broadening their
definition of talent and practices aligned to attract, hire and retain them.
The above mentioned report clearly identifies use of online workers or gig workers as an opportunity
while also talking about importance of skilling and re-skilling programs for existing workforce. Thus
further emphasizing the business need for an integrated approach to talent management which
considers the external business factors and then creates a holistic approach including various people
processes to enable employees to deliver value to business.
A typical integrated talent management approach would focus on manpower planning, building
relationship with identified talent pools, recruitment and selection, performance management,
learning and development, leadership development, succession planning and compensation
management. Traditionally these have been addressed in silos with their own set of tools and
solutions to drive and measure change. While HR and business looked at these as independent
activities, employees are increasing demanding a holistic and consistent user experience. With
nearly 80 percent of organization in Deloitte’s 2017 Global Human Capital Trends report rating
employee experience very important, this has become a key component of designing and
implementing a holistic talent management approach.
Organizations are also moving to a more networked, team based working environments with a lot of
collaborative tools and in this changing nature of workplaces and work experiences, designing and
sustaining a consistent employee experience across multiple HR processes is extremely critical. To be
able to deliver such consistent employee experience across multiple HR processes technology tools
play an important role and hence while designing the integrated approach one needs to look at
available technology tools and decide on the use of integrated tools vs best of breed solutions.
Designing and delivering on integrated approach is thus not an easy task, HR and Business leaders
need to rethink roles, structures, tools and strategies to be used to deliver on this promise. In our
opinion and experience it’s a journey and you need to continue to evolve your talent management
approaches to changing needs of employees and business.
HR and Business leaders can look at their experience in designing and delivering an integrated
customer experience while designing this integrated employee experience. By learning from
marketing, product development and sales business and HR leaders can incorporate those ideas and
elements in their employee experience design. Organizations have to also remember designing the
experience is one thing but being able to deliver the same experience in a consistent manner will
eventually matter the most. Employees today demand a very different delivery of HR services and
processes with advent of smart phones. Employees may demand every aspect of the employee
experience from work to development to rewards, be accessible and easy to use on their mobile
devices.
The above clearly highlights that building and sustaining a holistic approach is determined by
continuous employee feedback. Organization’s ability to capture, analyse and respond to such
feedback would be an integral part of such integrated employee experience. By carefully studying
the employee feedback over a period of time companies can make changes and adjustments to their
talent management processes and even delivery methods thus impacting the overall experience
positively. The continuous feedback process thus encourages companies to measure employee
experience on a regular basis and take steps to improve the same.
In order to deliver a integrated talent management coupled with great employee experience, you
have to leverage multiple drivers, some key elements being: keep employee experience and delivery
as central to your design, engage in continuous feedback and learn from your customer experience
journey. An integrated talent management process would also have to be supported by necessary
technology tools and engaging with your technology partner in this journey early on would definitely
bring its own benefits for your return on technology investments.
Source: https://www.peopleworks.in/blog/2018/04/18/talent-management-a-holistic-approach/
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