position description

Quality Assurance Officer – Transition to Work
Transition to Work
Youth Transition
February 2016
Principal Advisor Youth Transitions
Established during the Great Depression, the Brotherhood of St Laurence was the vision and
creation of Fr Gerard Tucker, a man who combined his Christian faith with a fierce
determination to end social injustice. The BSL has developed into an independent organisation
with strong Anglican and community links. Today, we continue to fight for an Australia free of
The Brotherhood of St Laurence employs over 600 employees and is supported by 1200
volunteers. We are developing social and community enterprises to address inequality by
forming partnerships between government, business, community and welfare organisations.
As well as providing services and programs for families and elderly on low incomes, refugees,
young people and the unemployed, we research the causes and effects of poverty and
advocate national and local policy solutions for people who are disadvantaged.
The BSL is currently focusing its work on strategies to alleviate and prevent poverty for those
people most at risk at the four transition stages considered critical to their future well being:
the early years, the years from school to work, periods in and out of work and retirement and
The Brotherhood Strategic Plan for 2015-2020 has three key priorities which are supported by
action plans for each of its Divisions and major programs. These are to:
1. Orient our work so that we engage more with and strengthen the communities where we
work so better reflecting local aspirations, and in doing so, help the broader community
understand our work and become involved.
2. Contribute to policy, service development and delivery that will strengthen communities,
particularly those on the outskirts of major cities and in country areas, most at risk of
poverty and disadvantage.
3. Take steps to generate income from diverse sources to ensure our organisation remains
Each of these priorities is underpinned by well structured, researched and documented body
of knowledge to support all elements of work within the Brotherhood.
The Through School to Work transition area has a focus on developing programs that ensure
that young people have the opportunity to engage in education, training and employment. The
Youth Transitions department focusses on young people aged 15 and over, who are
disconnected from education or employment, to make the crucial step into the world of work.
The Transition to Work (TTW) program provides young job seekers aged 15-21 with intensive
one-on-one support to gain employment or to continue their education. Funded by the
Australian Government, more information on this program may be accessed at
The role of the Quality Assurance Officer is the provision, development, maintenance, and
administration of policies, procedures and practices to ensure compliance with Department of
Employment Transition to Work deed.
The role forms part of the Youth Transitions team and works with the team and other key
stakeholders in the ongoing development and delivery of the TTW program. The role will
operate across multiple sites, including South-eastern Melbourne and North-western
Melbourne. The role will be based at the location most convenient to the incumbent.
1. Program Quality, Improvement and Innovation
Manage and maintain activities related to compliance with Department of Employment
Transition to Work deed and standards for continued funding
Liaise with the Transition to Work staff teams to ensure the collection of a range of
administrative and evidentiary requirements collected from coaches and participants
is compliant with Department of Employment Transition to Work funding conditions
and standards of registration
Ensure that data is collected in line with the program’s evaluation requirements as set
by the Brotherhood’s Research & Policy Centre, as well as to support the efficiency
and effectiveness of the program
Manage and maintain systems, policies and procedures associated with the compliant
operations of the TTW program across all TTW sites within Victoria
Establish and maintain relationships with key stakeholders at the Department of
Employment for the purposes of ongoing open communication
Maintain a range of administrative systems and procedures to support a culture of
continuous improvement within the program
Conduct rolling six-monthly internal audit of the TTW program across all TTW sites,
against set standards and conditions for continuing registration and funding
agreements, report any issues, risks or non-compliance to the Senior Manager and
provide recommendations for rectification
Participate fully in all internal and external audits to ensure our compliance to
registering and funding contracts
Review training templates and forms to ensure they meet regulatory requirements
Maintain a range of summary statistics (e.g. monthly file audits, commencements and
completions) and provide fortnightly reports of these summaries to the Senior Manager
Ensure all relevant policies and procedures are implemented and adhered to
Adhere to the Brotherhood’s administrative and financial systems, policies and
Support the monitoring and management of risk in compliance.
2. Personal and Team Effectiveness
Adhere to the TTW Practice Guide, and accompanying policies and procedures, and
support the development and delivery of professional learning programs for
Work effectively as part of a supportive and cohesive team and participate in teamwork
to enhance the evaluation of the TTW program
Contribute to good team communication and client outcomes by working professionally
and co-operatively with all organisational staff
Participate in performance management planning and appraisal processes in which
service objectives and professional development needs are discussed and determined
Assist in ways to capture, communicate and share innovative ideas and practices
Foster a culture of excellence in service delivery
Promote adherence to the Brotherhood’s core values
3. Multi-Skilling
The Quality Assurance Officer may be directed to carry out such duties as are within
the level of the position and scope of the incumbent’s competence and training as
directed by the Manager
Work within the team to provide support and assistance as required to meet objectives.
Reports To:
Senior Manager Transition to Work
Internal Liaisons
Other staff within the Transition to Work program
Youth Transitions team
Brotherhood Registered Training Organisation
Brotherhood Group Training Organisation
Research and Policy Centre
External Liaisons:
Department of Employment
Local specialist agencies
Federal agencies
Local employers
Local networks and working groups
Young people and their families
Demonstrated experience in complying with performance and funding agreements, in
particular Department of Employment
Demonstrated experience in quality assurance systems
Cert IV in Training and Assessment is preferred
Advanced administration, organisational, prioritising and time-management skills
Self-motivation, with the ability to interact with and contribute to a team.
Excellent written and verbal skills
Excellent interpersonal and communication skills, including the ability to advise and liaise
across all levels of the Brotherhood and external organisations
Highly-developed computer skills and competency in Microsoft Programs
Demonstrated ability to work independently, including taking initiative when working in
isolation, and as an effective team member to achieve goals
Experience of working in innovative programs that focus on holistic outcomes
Experience in learning and community development, in particular for young people
Current Victorian driver’s licence
Understanding of and empathy with the values and ideals of the Brotherhood.
Conditions as per the Brotherhood Community Services Enterprise Agreement (2014).
This is a full time, maximum term position for 12 months, working 38 hours per week.
Salary will be in the range of $61,000 - $66,000, based on qualifications and experience,
plus superannuation. Attractive salary packaging options are available.
Where staff are required to use their personal vehicle for travel during the working day
then travel costs are reimbursed.
It is a condition of employment that all staff take responsibility for a safe and healthy work
environment and have a commitment to equal employment opportunity and a workplace
free from discrimination and harassment.
All Brotherhood staff members must be eligible to work in Australia.
All staff members are expected to behave in accordance with the principles of the
Brotherhood of St Laurence Code of Ethical Behaviour.
The Brotherhood is an equal opportunity employer and is committed to appointing staff on
the basis of merit.
A Working with Children Check is required for this position.
A standard Police Check is required for all staff.
A six-month probationary period applies.
The Brotherhood operates a smoke-free work environment.
Manager’s signature
Employee’s signature