POSITION DESCRIPTION POSITION TITLE Quality Assurance Officer – Transition to Work DEPARTMENT Transition to Work DIVISION Youth Transition OCCUPANT Vacant DATE APPROVED APPROVED BY February 2016 Principal Advisor Youth Transitions ORGANISATIONAL PURPOSE Established during the Great Depression, the Brotherhood of St Laurence was the vision and creation of Fr Gerard Tucker, a man who combined his Christian faith with a fierce determination to end social injustice. The BSL has developed into an independent organisation with strong Anglican and community links. Today, we continue to fight for an Australia free of poverty. The Brotherhood of St Laurence employs over 600 employees and is supported by 1200 volunteers. We are developing social and community enterprises to address inequality by forming partnerships between government, business, community and welfare organisations. As well as providing services and programs for families and elderly on low incomes, refugees, young people and the unemployed, we research the causes and effects of poverty and advocate national and local policy solutions for people who are disadvantaged. The BSL is currently focusing its work on strategies to alleviate and prevent poverty for those people most at risk at the four transition stages considered critical to their future well being: the early years, the years from school to work, periods in and out of work and retirement and ageing. The Brotherhood Strategic Plan for 2015-2020 has three key priorities which are supported by action plans for each of its Divisions and major programs. These are to: 1. Orient our work so that we engage more with and strengthen the communities where we work so better reflecting local aspirations, and in doing so, help the broader community understand our work and become involved. 2. Contribute to policy, service development and delivery that will strengthen communities, particularly those on the outskirts of major cities and in country areas, most at risk of poverty and disadvantage. 3. Take steps to generate income from diverse sources to ensure our organisation remains strong. Each of these priorities is underpinned by well structured, researched and documented body of knowledge to support all elements of work within the Brotherhood. DEPARTMENTAL PURPOSE The Through School to Work transition area has a focus on developing programs that ensure that young people have the opportunity to engage in education, training and employment. The Youth Transitions department focusses on young people aged 15 and over, who are disconnected from education or employment, to make the crucial step into the world of work. The Transition to Work (TTW) program provides young job seekers aged 15-21 with intensive one-on-one support to gain employment or to continue their education. Funded by the Australian Government, more information on this program may be accessed at https://www.employment.gov.au/transition-work. POSITION PURPOSE The role of the Quality Assurance Officer is the provision, development, maintenance, and administration of policies, procedures and practices to ensure compliance with Department of Employment Transition to Work deed. The role forms part of the Youth Transitions team and works with the team and other key stakeholders in the ongoing development and delivery of the TTW program. The role will operate across multiple sites, including South-eastern Melbourne and North-western Melbourne. The role will be based at the location most convenient to the incumbent. KEY REPSONSIBILITIES 1. Program Quality, Improvement and Innovation Manage and maintain activities related to compliance with Department of Employment Transition to Work deed and standards for continued funding Liaise with the Transition to Work staff teams to ensure the collection of a range of administrative and evidentiary requirements collected from coaches and participants is compliant with Department of Employment Transition to Work funding conditions and standards of registration Ensure that data is collected in line with the program’s evaluation requirements as set by the Brotherhood’s Research & Policy Centre, as well as to support the efficiency and effectiveness of the program Manage and maintain systems, policies and procedures associated with the compliant operations of the TTW program across all TTW sites within Victoria Establish and maintain relationships with key stakeholders at the Department of Employment for the purposes of ongoing open communication Maintain a range of administrative systems and procedures to support a culture of continuous improvement within the program Conduct rolling six-monthly internal audit of the TTW program across all TTW sites, against set standards and conditions for continuing registration and funding agreements, report any issues, risks or non-compliance to the Senior Manager and provide recommendations for rectification Participate fully in all internal and external audits to ensure our compliance to registering and funding contracts Review training templates and forms to ensure they meet regulatory requirements Maintain a range of summary statistics (e.g. monthly file audits, commencements and completions) and provide fortnightly reports of these summaries to the Senior Manager 2 Ensure all relevant policies and procedures are implemented and adhered to Adhere to the Brotherhood’s administrative and financial systems, policies and procedures Support the monitoring and management of risk in compliance. 2. Personal and Team Effectiveness Adhere to the TTW Practice Guide, and accompanying policies and procedures, and support the development and delivery of professional learning programs for participants Work effectively as part of a supportive and cohesive team and participate in teamwork to enhance the evaluation of the TTW program Contribute to good team communication and client outcomes by working professionally and co-operatively with all organisational staff Participate in performance management planning and appraisal processes in which service objectives and professional development needs are discussed and determined Assist in ways to capture, communicate and share innovative ideas and practices Foster a culture of excellence in service delivery Promote adherence to the Brotherhood’s core values 3. Multi-Skilling The Quality Assurance Officer may be directed to carry out such duties as are within the level of the position and scope of the incumbent’s competence and training as directed by the Manager Work within the team to provide support and assistance as required to meet objectives. ORGANISATIONAL RELATIONSHIPS Reports To: Senior Manager Transition to Work Internal Liaisons Other staff within the Transition to Work program Youth Transitions team Brotherhood Registered Training Organisation Brotherhood Group Training Organisation Research and Policy Centre External Liaisons: Department of Employment Local specialist agencies Federal agencies Local employers Local networks and working groups Young people and their families KEY SELECTION CRITERIA Demonstrated experience in complying with performance and funding agreements, in particular Department of Employment Demonstrated experience in quality assurance systems Cert IV in Training and Assessment is preferred Advanced administration, organisational, prioritising and time-management skills 3 Self-motivation, with the ability to interact with and contribute to a team. Excellent written and verbal skills Excellent interpersonal and communication skills, including the ability to advise and liaise across all levels of the Brotherhood and external organisations Highly-developed computer skills and competency in Microsoft Programs Demonstrated ability to work independently, including taking initiative when working in isolation, and as an effective team member to achieve goals Experience of working in innovative programs that focus on holistic outcomes Experience in learning and community development, in particular for young people Current Victorian driver’s licence Understanding of and empathy with the values and ideals of the Brotherhood. CONDITIONS OF EMPLOYMENT Conditions as per the Brotherhood Community Services Enterprise Agreement (2014). This is a full time, maximum term position for 12 months, working 38 hours per week. Salary will be in the range of $61,000 - $66,000, based on qualifications and experience, plus superannuation. Attractive salary packaging options are available. Where staff are required to use their personal vehicle for travel during the working day then travel costs are reimbursed. It is a condition of employment that all staff take responsibility for a safe and healthy work environment and have a commitment to equal employment opportunity and a workplace free from discrimination and harassment. All Brotherhood staff members must be eligible to work in Australia. All staff members are expected to behave in accordance with the principles of the Brotherhood of St Laurence Code of Ethical Behaviour. The Brotherhood is an equal opportunity employer and is committed to appointing staff on the basis of merit. A Working with Children Check is required for this position. A standard Police Check is required for all staff. A six-month probationary period applies. The Brotherhood operates a smoke-free work environment. _________________________________________ Manager’s signature ________________ Date _________________________________________ Employee’s signature ________________ Date 4