Breaking thru barriers, creating futures
POSITION DESCRIPTION
POSITION TITLE:
PROGRAM:
REPORTS TO:
DIRECT REPORTS:
LOCATION:
CLASSIFICATION:
Senior Transition Consultant
Transition to Work (TTW)
Program Manager
Transition Consultants, Transition Support Consultants
Various
Training & Placement Coordinator
POSITION PURPOSE:
This position exists to ensure the provision of:
 management/leadership support to the Program Manager by coaching /leading team members to
provide services that are individualised & provide a structured approach to working with young
people with a disability to support their move to employment &/or further education;
 leadership to program teams in the delivery of prevocational training & program plans, &
effectively working towards securing vocational & educational outcomes; &
 services in accordance with Aging Disability & Home Care (ADHC) contractual obligations, Disability
Service Standards - NSW(DSS) & Break Thru policy & procedure & Key Result Areas.
WORKING RELATIONSHIPS:
Internal:
Program support teams - TTW, Community Participation (CP) & Life Choices teams, Disability
Employment Services (DES), Clinical Support (CST), Break Thru’s Registered Training Organisation (RTO)
& Employer Engagement (EET).
Break Thru Support Services - IT, Business Excellence, Financial Services, Human Resources, Corporate
Services & Marketing teams.
External:
Employers, ADHC Contract Managers, schools, training & education providers, allied health, welfare &
community service providers, Centrelink & parents, guardians, carers & business services.
KEY POSITION RESPONSBILITIES:
Our Clients
 Lead & motivate the team to ensure effective day to day service delivery.
 Work with the Program Manager to ensure individual & team Key Result Areas (KRA’s), DSS & ADHC
contractual obligations are consistently met & exceeded.
 Coach program team to develop Individual Transition Plans (ITP) based on identified
support/training needs to transition to a work environment & refer to appropriate internal (such as
CST or RTO) or external support service.
 Through regular & effective case reviews, monitor the development & implementation of
individualised assessments that inform the Transition to Work plan.
 Coordinate the planning, development & review of all program curriculums including accredited &
non-accredited training, ensuring the effective provision of one on one & group based training in
work based skills training.
 Ensure the effective provision of on-the-job & work sampling training to support & build a working
lifestyle.
 Provide information & support people with disabilities to make their own informed decisions &
where appropriate, provide advocacy support.
Our People
 With Program Manager’s support/consultation, use performance management tools & Break Thru
training resources proactively to improve the individual competencies & undertake HR decisions in
a timely manner that is fair & minimises risk.
 Support new employees via the on-boarding process utilising the mentoring framework & Break
Thru’s Induction program (including timetables, etc).
 Act as an effective & innovative team member & demonstrate a commitment to quality & teamwork.
Continuous Improvement
 Apply ethical principles to carry out all duties & responsibilities. Lead by example in adhering to
ADHC service guarantees.
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Service Expansion
 Actively lead the participation & integration of people with a disability into the community by
developing & maintaining networks with relevant community services & specialised agencies.
 Positively promote Break Thru at all times & ensure mutually beneficial relationships are developed
& maintained.
Our Financial Position
 Work within budgetary requirements & ensure expenditure is undertaken within Break Thru policy.
Our Environment
 Ensure program team undertake all activities in consideration of environmental responsibility &
sustainability.
Other duties as directed by the Program Manager or Regional Manager.
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PERSON SPECIFICATION
QUALIFICATIONS/EDUCATIONAL PROFILE:
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Minimum 2 years experience working in the employment/disability/community services sector.
Cert IV Training & Assessment (TAA).
Qualifications in Employment Services/Community Services/Disability (desirable).
SKILLS/ATTRIBUTES:

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Relevant life experience &/or demonstrated understanding of the barriers to employment
experienced by people with a disability.
Ability to motivate self & team to participate in marketing activities to offer employment or
educational opportunities for young people.
Ability to coach others in identifying & developing strategies to assist young people achieve
their goals via an informed plan (ITP).
Ability to undertake task analysis & develop training curriculum in a variety of life skills & work
tasks.
Ability to manage a high workload ensuring priorities are met at all times.
Sound written & verbal communication skills.
Commitment to the values of Break Thru as a community based, Non Profit organisation,
promoting social justice & inclusion & economic participation for all Australians, particularly
those who are highly disadvantaged.
KNOWLEDGE:

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Knowledge of disability types & support strategies.
Ability to understand & work within Disability Service Standards -NSW, ADHC & TTW guidelines.
Knowledge of local/regional education & community service providers.
Sound working knowledge of technology including computer & data entry skills (e.g. Microsoft
Office suite, databases such as HADS etc).
OTHER REQUIREMENTS:

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Drivers licence
Criminal Record Check
Working with Children Check (as required)
LANGUAGE
Be prepared & willing to speak your native language with clients who have a preference to speak the
same native language.
AGREEMENT:
I have read & understand the above position description & agree to undertake the duties as outlined. I
declare that I have no health, medical or other restrictions that would impact upon my ability or
capacity to undertake these duties in a safe manner.
Employee name:_____________________________________________________________________________
Signature: ___________________________________________________ Date: ________________________
For & on behalf of Break Thru: _________________________________________________________________
Signature: ___________________________________________________ Date: _________________________
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PERFORMANCE DEVELOPMENT PROGRAM (PDP)
Employee: _________________________
 8 week review
Manager: ______________________
Date: _______________
 18 week review
Refer to BreakThru’s Performance Development Program Manual available on the Intranet for effective use of this development tool.
Managers & employees will make an assessment of performance against Key Success Factors by selecting the most relevant response to
each statement or question. A rating can then be determined & recorded for each Operational Area.
Actions required & by when will be recorded in the Action Learning Plan.
Q. Which aspects of your job have you done best or with the greatest satisfaction? Why?
Q. In which aspects have you had the most difficulty or the least satisfaction? Why?
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PERFORMANCE REVIEW
Rating Scale
DR - Development Required
ME– Meets Expectation
EE – Exceeds Expectation
Performance is below expectation. Performance may
meet some of the job expectations but does not fully
meet the remainder. Improvement is needed to fully
meet expectations.
Performance meets all defined job expectations. The
employee is doing the job at the level expected for
employees in this position.
Performance exceeds job expectations in at least 50%
of work completed. Employee works above what is
required & helps to influence others improve their
performance.
KEY RESULT
AREA
Our Clients
OPERATIONAL AREA
Lead & motivate the team to
ensure effective day to day
service delivery.
Work with the Program
Manager (PM) ensure
individual & team KRA’s, DSS &
ADHC obligations are
consistently met & exceeded.
Through regular & effective
case reviews, monitor the
development &
implementation of
individualised assessments that
inform the Transition to Work
plan.
Coach program team to
develop Individual Transition
Plans (ITP) based on identified
support/training needs to
transition to a work
environment & refer to
appropriate internal (such as
CST or RTO) or external
support service.
PD-PA Senior Transition Consultant TTW .doc
KEY ACTIVITIES
Work with PM to ensure that TTW team is supported
effectively through training & coaching to achieve
placements & education outcomes.
Ensure KRA targets are communicated & understood.
Ensure young people are actively working towards their
move to employment by tailoring to individual needs. This
will include:
 Initial assessment and ongoing, regular reviews.
 Work focussed skill development.
 Work sampling.
 Specific job or career related training.
 Support to build a working lifestyle.
RATING
EVIDENCE / COMMENTS
Employment placements over
review period
Target: ________
Placements achieved: _______
Education outcomes over
review period
Target: ________
Outcomes achieved: _______
Case Management Support
Provide support & follow up team members through
regular & effective case reviews including Individual
Transition Plan (ITP) monitoring. Monitor that team:
 satisfy support requirements.
 ensure initial assessments are completed effectively &
according to Break Thru policy & procedure & ADHC
guidelines.
 provide planned & measurable pre-vocational training.
 effectively refer to a range of internal (CST & RTO)) &
external services & support including vocational
education & training to complement individual
workplace skills training.
 provide individualised support in the development of
life skills.
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KEY RESULT
AREA
OPERATIONAL AREA
KEY ACTIVITIES


Our People
Ensure training is delivered in a balanced way
accommodating both Break Thru’s & client needs & may
include where applicable, managing medication,
behaviour management & communication skills.
Develop training materials & resources in accordance with
effective learning techniques.
Ensure that accredited training is delivered & assessed in
accordance with Australian Quality Training Framework
(AQTF) standards.
Ensure the effective provision
of on-the-job & work sampling
training to support & build a
working lifestyle.
Follow the Break Thru policy & procedure relating to
supporting employment to ensure:
 task analysis is considered & implemented (where
appropriate) at all times.
 clients have the same workplace rights &
responsibilities as all other workers
 access to subsidies for modifications, workplace
personal assistance or support wages if appropriate
 provision of travel and/or on-site job training
 completion of Break Thru & ADHC workplace forms
within set timeframes
 Provision of effective on the job support through the
development of co-worker/mentor relationships
creating a valued status for the young person.
Through consultation with PM contribute to the following
HR practices in a professional & efficient manner:
Performance Development Program (Appraisal)
Actively contribute to the completion of team member’s
performance reviews as per Break Thru policy & as
directed by PM.
Rostering
Maintain effective staffing ratios & be responsible for the
development & maintenance of program staffing rosters.
With Program Manager
support/consultation, use
performance management
tools & Break Thru training
resources proactively to
improve individual
competencies & undertake HR
decisions in a timely manner
that is fair & minimises risk.
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EVIDENCE / COMMENTS
consult with young people, ensuring that vocational
goals & skills are matched to suitable work experience
& on the job training.
market & negotiate Break Thru services effectively
Coordinate the planning,
development & review of all
program curriculums including
accredited & non-accredited
training, ensuring the effective
provision of one on one &
group based training in work
based skills training.
Provide information & support
people with disabilities to
make informed decisions &
where appropriate provide
advocacy support.
RATING
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KEY RESULT
AREA
OPERATIONAL AREA
Support new employees via
the on-boarding process
utilising the mentoring
framework & Break Thru’s
Induction program (including
timetables, etc).
Act as an effective &
innovative team member &
demonstrate a commitment to
quality & teamwork.
PD-PA Senior Transition Consultant TTW .doc
KEY ACTIVITIES
Learning & Development
Through regular case reviews, support meetings & in
consultation with employees contribute to the identified
training & development needs for each team member. In
partnership with Break Thru Learning & Development
team, co-ordinate the learning & development activities for
all team members.
Learning & Development – On-boarding
Ensure new team members are orientated & provided with
effective training & support via Break Thru Learning &
Development Induction program so as to enable them to
fulfil positional responsibilities.
Change Management
In conjunction with PM, ensure team is lead effectively
through times of change (contractual or business related).
Team Work
Promote a culture of team work, performance, quality &
accountability.
Communicate in a manner that ensures effective transfer
of information across programs & with external agencies,
services & funding bodies.
Be actively involved in solution seeking & take on other
duties as required supporting team member caseloads.
Occupational Health & Safety
Lead the team in demonstrating an understanding of
responsibilities as per Break Thru policy & OH&S legislation.
Ensure team members report incidents & investigate safety
breaches with PM & OH&S representative.
Lead the team in participating in OH&S workplace
inspections.
Ensure TTW team participate in the completion of on-line
OH&S training modules annually & support Break Thru
OH&S events such as Safety Week.
Self Management & Development
Effective management of time/priorities in terms of
meeting all responsibilities e.g. monitoring quality,
performance & employees support/development &
consultant responsibilities eg, effective management of
RATING
EVIDENCE / COMMENTS
OH&S modules have been
completed within review period
& certificates sited?
□ Yes
□ No
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KEY RESULT
AREA
OPERATIONAL AREA
KEY ACTIVITIES
caseload & achieving individual KPI’s.
Participate in Break Thru succession planning training &
development activities if wanting to pursue management
opportunities.
Conflict dealt with in a diplomatic way following policy &
procedures in relation to grievances & support peers in
resolving issues, conflicts & challenges.
Identify training & development needs by actively
participating in the Break Thru Performance Development
Program (PDP) & Action Learning Plans ensuring needs
are actioned & competencies achieved.
Continuous
Improvement
Apply ethical principles to
carry out all duties &
responsibilities. Lead by
example in adhering to ADHC
service guarantees.
PD-PA Senior Transition Consultant TTW .doc
Quality & Accountability
Ensure TTW team apply ethical principles in relation to all
duties & take responsibility for the compliance & actions of
all team members ensuring they work within Break Thru
policy & contractual legislative guidelines including:
 Disability Service Standards -NSW
 ADHC KRA’s
 Discrimination Act
 Privacy Act
 NSW OH&S & Child protection legislation Social
 Fair Work Act
Ensure Break Thru policy & procedures are always used to
guide decision making & demonstrate understanding &
adherence to Break Thru Fraud Control Policy
Ensure TTW team read & acknowledge receipt of updated
Break Thru policies & procedures in a timely manner.
Planning
Assist with the development of TTW program & individual
caseload management plans addressing targets &
outcomes.
Participate in regular support meetings with PM.
Information & Knowledge
Share information with team on best practice, program
strategies, training or labour market changes, etc.
RATING
EVIDENCE / COMMENTS
Provide examples of activities to
develop leadership skills (may
include training attended, or
tasks completed):
1.
____________________________
2.
____________________________
3.
____________________________
Break Thru policies are read &
acknowledged within set time
frames?
□ Yes
□ No
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KEY RESULT
AREA
OPERATIONAL AREA
KEY ACTIVITIES
RATING
EVIDENCE / COMMENTS
Information & Technology
Ensure all payroll timesheets are completed accurately&
submitted to PM on time.
Use email/internet facilities effectively & appropriately to
receive work related & forward information.
Service
Expansion
Actively lead the participation
& integration of people with a
disability into the community
by developing & maintaining
networks with relevant
community services &
specialised agencies.
Positively promote the
organisation at all times &
ensure mutually beneficial
relationships are developed &
maintained.
Our Financial
Position
Work within budgetary
requirements & ensure
expenditure is within the
Break Thru guidelines.
Our
Environment
Ensure program team
undertake all activities in
consideration of
environmental responsibility &
sustainability.
PD-PA Senior Transition Consultant TTW .doc
Develop professional networks & utilise effective
communication strategies to enhance information sharing
& education across the organisation.
Develop & leverage relationships with local clubs &
community groups to assist with leisure time activities.
Proactively engage & build mutually beneficial
relationships with employers to host work experience &/or
job trials as part of work skill development.
Ensure high quality, frontline customer service transactions
at all times to assist the TTW team in developing
partnerships & maintaining contacts with a wide range of
relevant organisations & agencies including:
 Community/advocacy organisations
 local schools
 government agencies
 training providers (RTO’s, PPP etc)
Ensure all expenditure is in-line with Break Thru policy.
Be responsible for all program equipment & resources
when in use.
Ensure all program equipment & resources are maintained
& returned in the same condition.
Examples of community
linkages made during review
period include:
1.
____________________________
2.
____________________________
3.
____________________________
Environmental Responsibility & Sustainability
In partnership with the PM, encourage staff
initiatives/reforms that directly impact on Break Thru’s
carbon footprint at site level.
Incorporate environmental responsibility education within
program curriculum.
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GENERAL APPRAISAL
Vision , Mission & Core Values
Example/s of how these were translated into practice
Core Purpose
“Breaking Thru Barriers, Creating Futures”
Vision
Break Thru People Solutions will “Break Thru Barriers & Create
Futures” by being the leading diversity champion, courageously
promoting the value, potential & inclusion of all people in the life
of their community.
Respect
We champion diversity, each other & the right of everyone to be
able to make informed choices.
Integrity
Our integrity is demonstrated by our ethics & actions, every day
by everyone.
Excellence
We achieve success through innovation & leading practice,
ensuring Break Thru achieves high performance & sustainability.
Collaboration
We work cooperatively with our local communities & each other
to achieve our vision.
Resilience
We display courage in the face of adversity & challenge.
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ACTION LEARNING PLAN (ALP)
KRA
PROPOSED ACTIONS
RESOURCES/SUPPORT
REQUIRED
ACTIONED BY
Our Clients
Our
People
Continuous
Improvement
Service
Expansion
Our Financial
Position
Our
Environment
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Development Plan
1 year
3 years
Skills to be Developed
Support Required
Career
&
Personal
Goals
Q. What would you like to see happen to improve your satisfaction & effectiveness in your job with Break Thru?
Q. Is there anymore support I can provide to you in your current role?
Signature Manager: _____________________ Date: __________
PD-PA Senior Transition Consultant TTW .doc
Signature Employee: ________________________ Date: ______________
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