student handbook - New Zealand Career College

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NZCC Student Handbook
The Student Handbook is published each year with current information about our systems and processes.
This is a good place to start if you have questions throughout your studies and should be read in conjunction
with your Programme Handbook for specific course and academic information. Please take some time to read
through the handbook and refer back to it whenever you have a question about how things work at NZCC.
If you need more information about anything here, or you would like to know more about our qualifications
and courses please see the back of this handbook for our campus contact details.
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Welcome to New Zealand Career College
Haere mai, Talofa lava, Kia orana, Fakaalofa lahi atu, Ni hao, Taloha ni, Bula
vinaka, Malo e lelei, Namasti, Annyeong haseyo - Welcome!
At New Zealand Career College (NZCC), we know the difference that quality education can make to your
future. Whether you have just enrolled, or are considering studying with us, you can be assured that NZCC
programmes provide the qualifications and training to help you succeed.
We understand that every student has different needs – that’s why we have smaller classes to give you
individual, one-on-one attention and assistance, by highly qualified and experienced tutors and lecturers
who are dedicated to seeing you achieve your goals. Your time at NZCC will be exciting, challenging and
rewarding. Your commitment and hard work will be the key to your success.
Whether you plan to continue further study after you have gained your qualification or wish to find
employment, the focus at NZCC is to provide you with knowledge, skills and experience that is directly
transferable to the workplace. Our combination of practical learning and academic teaching will give you
the ability to confidently enter the world of work and thrive in your career.
Whatever your education and career aspirations, we invite you to contact us at any time for information or
support, and we are delighted to welcome you to NZCC.
Best Wishes
Derek Martin
National Academic Director
Table of Contents
Who are we?
1
Fees and Costs
10
Our History
1
Travel Discounts
10
Our Mission
1
Training Incentive Allowance
10
Our Vision
2
Travel Allowance for Youth Guarantee Students 10
Our Values
2
BreakOut - Scholarships, Awards and Grants
11
Treaty of Waitangi
2
Student Identification Cards
11
Student Files
11
Campus Life at NZCC
3
Student Forms
12
Contacting NZCC
3
Fee Protection
12
Campus Managers
3
Withdrawals and Refunds
13
Tutors and Lecturers
3
- Domestic Students
13
Campus Administrators
4
- International Students
13
NZCC Opening Hours
4
Refunds Beyond the Refund Period
13
NZCC Induction
4
Student Complaints or Grievances
14
NZCC Orientation
4
- Informal Complaints/Grievance Procedure
14
Notices, Mail and Messages
5
- Formal Complaints/Grievance Procedure
14
Resources and Course Materials
5
Printing, Photocopying and Phone
5
- Appeals Committee Process
14
Lunchroom
5
- External Complaints Process
15
Classrooms, Workshop and Campus
5
Student Advocate Support
15
Computer Usage
6
Issue Management and Complaints Procedure
16
Transport and Car Parking
7
Smoking Areas
7
Signing In and Out
7
Student Services: How Can We
Support You?
17
Lost Property
7
International Code of Practice
17
Copyright
8
Student Support Models
17
Privacy Act (1993)
8
Keeping Healthy and Well
18
- Counselling Services
18
Appeal Processes
14
Administration Information
9
- Sexual Health
18
Enrolment
9
- Pregnancy Support
18
Selection Criteria
9
Employment Opportunities
18
Change of Address and Contact Details
9
Student Evaluations
19
StudyLink
9
Suggestion Box
19
Student Representatives
19
Student Advocates
19
New Zealand Alcohol, Drug and Smoking Laws 20
Accommodation
20
Childcare
20
Health and Safety
21
Emergency Evacuation Procedures
21
Hygiene, Health and Safety
21
Security
21
Video Surveillance
22
Firearms and Weapons
23
Risks
23
Academic Information
24
Attendance and Absences from Class
24
Mobile Phones and Music Devices
24
Student Misconduct
24
Leave
25
NZCC Ako Teaching and Learning
26
Contract
Student Code of Conduct
26
Student Expectations from NZCC
27
When You Finish Studying
28
Graduation
28
Qualification and Achievement Certification
and Record of Learning
28
Post Placement Support
28
Alumni
28
Who are we?
NZCC is a Private Training Establishment (PTE) that is registered and accredited by the New Zealand
Qualifications Authority (NZQA) and approved by New Zealand Tertiary Education Commission (TEC) for
government funding, student loans and allowances.
NZCC is signatory to the Code of Practice for Pastoral Care of International Students. This ensures that the health,
safety and well-being of all international students is managed throughout the duration of their studies in New Zealand.
The training and education provided at NZCC ensures that you are ready to work or pursue further training
opportunities upon graduation. The College has established Early Childhood Education and Health Care
Support pathways to degree programmes at a number of New Zealand universities and polytechnics. In
addition, our international partnerships with overseas educational institutions such as the Chifley Business
School (Melbourne), enable further educational pathways including to the Chifley MBA option. Furthermore,
strong networks are being built in the business sector (including the provision of internships) to enhance
potential employment outcomes.
NZCC’s ongoing goal is to advance and continually build a tertiary college that supports and serves its local
community by providing students as young as 16 with qualifications resulting in genuine pathways to higher
study or employment. Critical to this provision is a nurturing, inclusive learning environment, and a teaching
delivery mode which is attractive to second chance learners from a multitude of ethnicities and people
groups.
NZCC is part of ACG’s Tertiary and Careers Group. Academic Colleges Group (ACG) is a leading independent
provider of quality educational services, offering complete pathways of study from kindergarten to university
as well as English language training, tertiary and career education.
Our History
Established in 2004 by founder Mr Feroz Ali, NZCC became part of the ACG’s Tertiary and Careers Group in
2014. After 10 years of providing vocational courses to domestic and international students, NZCC is skilled
in and dedicated to private post-secondary training and education for students from a diverse range of
ethnicities and countries. The College achieved a Category One provider rating in 2012 and is committed to
maximizing educational outcomes and pastoral care to its students.
The initial vision of NZCC was to create a tertiary education college that would support and serve its
local community by providing students with qualifications that would lead to individual and community
development, growth and employment, and the College continues to support this vision today.
Our Mission
NZCC recognises the importance of selecting a college and qualification that suits your individual needs. We
strive to actively enrich and improve adult work-related knowledge, skills, values and qualification levels. At
NZCC we seek to transform students into employable, professional, self-determining, confident and socially
adept contributors to New Zealand society.
1
Our Vision
To provide a learning community that challenges students to realise their greatest potential.
Our Values
Innovation – to be at the cutting edge of the education sector and a lead provider to Pasifika populations,
including both Māori and Pacific Island communities.
Experience – to demonstrate sector knowledge by providing relevant training and qualifications that lead to
meaningful career outcomes.
Excellence – to provide excellent vocational education and training opportunities to youth and second
chance learners in the form of recognised qualifications.
Having integrity – in the programmes taught, capabilities of teaching and management staff, and
qualification(s) students receive.
Being inclusive – in the education of multiple cultures and previously disengaged learners.
Being holistic – in practice, pedagogy, and philosophy.
Being professional – as a leading market educator and ambassador of NZ qualifications.
Treaty of Waitangi
We acknowledge the significance of the Treaty of Waitangi and endeavour to act in good faith towards Māori,
and as a partner with honest and sincere intentions, to meet its treaty responsibilities.
2
Campus Life at NZCC
Contacting NZCC
You can contact your Tutor/Lecturer via our Campus Administrators:
Call Free 0800 88 NZCC (6922)
Auckland City Campus (09) 336 0040 Waitakere Campus (09) 826 4296
NZCC Head Office Fax number (09) 529 3011
Manukau Campus (09) 262 0911
Wellington Campus (04) 801 2890
Staff will be available to discuss any of your issues during working hours, 8.30am-4.30pm Monday-Friday. Staff
are also available via email. Your tutor/lecturer will provide these details to you. Please note that private staff
contact information will not be supplied as per the Privacy Act (1993).
Campus Managers
Each campus has a Campus Manager who is available to help and support our students with aspects of their
study experience, including:
•
Enrolments/Deferment/Campus Transfers/Withdrawals
•
Leave applications
•
StudyLink (student loans/allowances) and Public Trust
•
Fees, payments and refund applications
•
Recognition of Prior Learning/Credit Transfer /Cross Credit
•
Complaints processes
•
Appeals processes
•
Post-placement support
•
International Code of Practice information
•
Induction/orientation to NZCC
•
Privacy Act queries (You will be referred to our NZCC Privacy Officer at Head Office)
•
Pastoral care
If you would like to discuss any aspect of your study journey with your Campus Manager, please contact your
Campus Administrator to make an appointment.
Tutors and Lecturers
Your tutor/lecturer will support you in developing the knowledge and skills to be successful in your
programme. They are available to help you with and provide information relating to:
•
Course content and academic support
•
Assessment support, progress and extensions
•
Practicum/work experience placements
•
General class issues
•
General campus queries
•
Post-placement advice
•
Peer support study group (PSSG)
Your tutor/lecturer will advise you of any hours outside of class that they are available to support you with
your studies.
3
Campus Administrators
Each campus has an administrator to support you through your journey at NZCC as well as on campus
assistance.
Your Campus Administrator can help you with:
•
•
•
•
•
•
•
•
•
Passing on messages to your tutor or lecturer about absences
Student ID cards and replacement student ID cards (a charge applies)
Making appointments with your Campus Manager or college counsellor
Making telephone calls (a charge applies, please enquire)
Student support information including helpful agencies
First Aid kit and lost property
General enquiries
Graduation enquiries
Providing copies of student forms
NZCC Opening Hours
Campus office hours are 8.30am to 4.30pm, Monday – Friday. There are varying class schedules depending
on your programme and campus. Your Campus Manager will advise you of the hours for your class. There will
be days when campuses are closed for staff training days, and your Tutor or Lecturer will advise you about
teacher-only days and self-directed study days in due course.
NZCC Induction
All students enrolled in NZCC programmes and qualifications are required to attend an induction programme
at the beginning of the semester. NZCC student induction information is provided in both your Student
and Programme Handbooks. Please ensure that you sign the induction form provided and submit it to your
Campus Administrator. During induction you will have the opportunity to meet staff, familiarise yourself with
campus facilities and local areas of interest.
You will receive in your first week of study:
•
A tour and explanation of the campus layout
•
Distribution of the Student Handbook and Programme Handbook, explaining and highlighting all the
NZCC policies (staff are required to guide you through each section of this handbook in detail over the
first two weeks of your course)
•
An introduction to all campus staff
•
Student Code of Conduct and expectations
•
Familiarisation of computer areas and rules
•
Distribution of the student induction packs
•
Health and Safety Process overview briefing
•
Information pertaining to your campus
•
Academic and Pastoral Care information
NZCC Orientation
Our campuses have a range of activities early in the semester to support students to make friends, create
peer support study groups and meet others attending classes at their campus. All students are encouraged to
attend these and other social events run throughout the year at your campus.
4
Notices, Mail and Messages
Only in urgent cases will messages for students be accepted at our office. To be contacted during class time
for urgent messages (e.g. sick children), please direct calls to your Campus Administrator who will make every
effort to pass the message on to you.
Note: NZCC staff follow the Privacy Act (1993) and do not give out information about students to members of
the public, family members or employers without the written consent of the student.
General notices or mail will be emailed or posted to students as and when appropriate. Personal mail should
not be sent to NZCC to be passed to you and we do not accept responsibility for forwarding student mail.
Resources and Course Materials
Tutors and Lecturers at NZCC have access to a broad range of learning materials and resources and will
provide all students with the library resources required. In some programmes additional textbooks are
required, in which case students are advised of where such textbooks can be obtained and efforts are made
to keep costs low for students. In some programmes there are class sets for sharing and books are not to be
taken home. We encourage all students to become members at their local library.
Printing, Photocopying and Phone
Check with your Campus Administrator for any printing processes and costs where applicable. During busy
times please request your Tutor or Lecturer to assist you with printing if the Campus Administrator is not
available. There are printing and photocopying facilities available at public libraries and some stationery
stores. Local phone calls may be charged for at a rate of up to $1.00 per call for a landline and more for mobile
phones. Please remember phones are for campus purposes and are not for personal use.
Lunchroom
NZCC provides complimentary kitchen facilities which may include coffee, tea, milk, sugar (milk and sugar
are to be used conscientiously) and use of a microwave and fridge. Although we strive to make these
complimentary amenities available to you, we ask that they are used sparingly. Abuse of tea, coffee, milk
and sugar privileges could lead to loss of privileges. Please be considerate of each other when utilising these
facilities and amenities. There may be rosters for student break times depending on campus size.
Please label your food storage containers when using the fridge and dispose of food items at the end of the
day. Please respect our student space by keeping it tidy. You may be part of a roster team that will be called
upon to help facilitate keeping student areas clean and tidy.
Classrooms, Workshop and Campus
You will be assigned a classroom at the start of your programme. Please respect other cultures by not sitting
on or putting feet on tables. This is your student space so keep it tidy and make it your own. At the start of
semester each classroom will create a set of classroom rules that all members of the class will abide by.
5
Computer Usage
Computer facilities are available for course related work. In some campuses, you may need to request your
Campus Manager, Tutor or Lecturer to key in the password to gain access to the internet. Please be mindful of
other students who may need to use the computers. There are internet cafés in your local areas for checking
emails and other personal use.
Rules and policies for computer use:
•
No food or drink in the self access lab, including gum and candy
•
Do not leave any bags, books and other personal items unattended in the self access area
•
Treat our computers with respect - keep hands off the monitor; gentle use of the keyboard and mouse,
etc. This includes not vandalising, damaging, disabling or gaining unauthorised access to another
person’s property, files, data, programmes or materials
•
If you have a problem with the computer let your Campus Manager or a staff member know immediately
•
Do not personalise the computers, for example:
−
Downloading and installing screensavers from the internet
−
Changing the desktop background
−
Changing the video and audio settings
−
Adding, changing or moving icons on the desktop
−
Unauthorised deleting, manipulating or damaging of programmes or files is strictly prohibited.
•
Computers and internet resources are to be used for course related work only
•
No uploading any material which might be deemed pornographic, obscene, sexually explicit, indecent
or vulgar. This includes transmitting, accessing, printing, downloading or uploading any material which
might be deemed abusive, hateful, degrading, demeaning, derogatory or defamatory
•
No downloading or uploading personal web pages
•
Engaging in any commercial or business activity
•
Playing online games
•
Downloading or uploading information from a personal device without permission
•
Visiting Facebook, MySpace, Bebo, Twitter, chat rooms and any other social networking websites for
noneducational personal use
•
Obey all other standard NZCC rules
Violations of the above rules will be dealt with according to NZCC IT Policy and could lead to suspension or
cancellation of access to College PCs and/or internet. Access to the internet is made available to students,
Tutors/Lecturers and other NZCC staff. The purpose of this internet access is to promote educational
excellence by facilitating research, resource sharing, innovation and communication. The internet is to be used
in support of research and education and to be consistent with the educational objectives of the programme
you are enrolled in.
Violation of any of these rules will be dealt with according to NZCC IT Policy and could lead to suspension or
cancellation of access to College PCs and/or internet.
6
Transport
If you are travelling by bus or train, you can find out the best to get to campus at https://at.govt.nz/
(Auckland), http://www.metlink.org.nz/ (Wellington), or ask around for advice from fellow students and
staff. If you choose to drive, some allocated parking spaces are available on most campuses, however these
spaces are limited and parking is not possible in some campus locations. We suggest that when possible
students arrange to car pool, catch public transport, walk or cycle to keep your study costs down. Your campus
induction will cover parking and bus stop locations.
Smoking Areas
We aim to provide a smoke-free environment for our students. However if you must smoke there are allocated
smoking areas at specific campuses and you can enquire about these during induction week. We ask that you
please be respectful of your campus grounds including the smoking areas (like putting cigarette butts and
litter in the bin). Please refrain from smoking directly in the front entrance of buildings or in other outside
areas that have been notified as smoke-free. You will be requested to move if found smoking in areas that are
not allocated for smoking.
Signing In and Out
You must sign in on the attendance sheet at campus reception upon entering your campus each day.
Your Tutor or Lecturer will also take a roll in all classes and record all absences to ensure you meet course
attendance requirements.
If you are leaving early for the day please notify your Tutor or Lecturer and sign out the campus reception
area. Permission to leave any class should be sought from your Tutor or Lecturer. The campus reception roll is
checked during fire drills or in the event of an actual fire/ emergency and it is vital that this is accurate. Please
refer to Attendance and Absences from Class on page 24 for attendance requirements.
Lost Property
Please do not leave valuables or personal items unattended in classrooms or elsewhere on campus. NZCC will
not take responsibility for damaged or lost property (including folders and books left in class after hours). This
also includes student vehicles. If you do find misplaced property, please hand it to Campus Administration.
7
Copyright
The New Zealand Copyright Act 1994 provides in Part 3, Section 43-49 special exemptions for libraries,
universities and schools. The New Zealand Act has good for copying for the purposes of research or private
study.
These provisions include making copies of materials under certain conditions and will not infringe on
copyright when the copy is made or supplied by or on behalf of a teacher or any university or school, or the
librarian of certain libraries, which may generally be described as all those that are not conducted for profit.
The conditions, which must be satisfied and must be kept in mind when using photocopying machines,
are:
•
The copy is made for the purpose of research or private study and will not be used for any other purpose
•
No person may be supplied with more than one copy of the same work
•
Not more than one article shall be copied from any one periodical or publication, unless two or more
articles in the same publication relate to the same subject matter.
Please refer to the guidelines for photocopying under the copyright license next to the campus photocopier.
Privacy Act (1993)
The Privacy Act was developed to promote and protect individual privacy, in particular to establish clear
principles with respect to the collection, use and disclosure of personal information by all public and private
sector agencies and organisations.
There are references made throughout the Student Handbook and during your application and enrolment
with NZCC in regards to the Privacy Act and processes established to maintain and monitor the 12 principles
that protect the privacy and confidentiality of your information. NZCC has a Privacy Officer, the National
Academic Director at Head Office, who investigates any complaints regarding Privacy Act breaches. Please
refer to the complaints procedure for further information on how to make a formal complaint.
In the event that the complainant has followed the NZCC complaints procedure but is still not satisfied with
the outcome of the Appeals Committee they may choose to take their complaint/grievance to the Privacy
Commissioner: http://www.privacy.org.nz/your-privacy/how-to-complain/.
8
Administration Information
Enrolment
Enrolment is the process through which a student is formally enrolled in a programme. This process involves
gathering application forms, providing proof of identity (Passport or Birth Certificate), academic reports and
other supporting evidence, and payment of a fee (if required) to enter the course you wish to study. Please
complete and return all enrolment documentation provided to you. Your campus support staff can help with
any enrolment enquiries you may have.
Selection Criteria
Where the number of applicants into a course exceeds the number of places available on the course at any
campus, students will be selected on the basis of: a) meeting the entry and selection criteria and b) the order
in which applications were received. Other applicants will be wait-listed and informed when places become
available. Please note, certain courses also require an approved police check to be obtained prior to full
acceptance into a course.
Change of Address and Contact Details
You must inform NZCC of any changes to your contact details, including changes in residential address
and phone numbers. You can update your contact details by completing a Change of Student Details form
available from your Campus Administrator.
It is important to keep NZCC informed of your current contact details as important documentation such as
course completions and graduation information will be sent to the address on NZCC records. NZCC takes no
responsibility for lost documentation which has been sent to the last known addresses.
StudyLink
Students enrolled with us may be eligible for student loans and/or allowances. Please contact StudyLink
directly to check your eligibility for such assistance. Your Campus Administrator will be able to provide you
with StudyLink brochures to guide you in this process, or you can contact them directly:
StudyLink
Phone: 0800 88 99 00
Website: www.studylink.govt.nz
StudyLink applications should be completed as soon as you receive your provisional acceptance information
before your study start date. StudyLink is very busy with nationwide applications during peak enrolment
times (December - April and June - August) so we encourage you to apply early.
If you are paying your fees via StudyLink, NZCC will receive updates of your application status. Please ensure
that you sign your contracts and return them to StudyLink along with the required documents as soon as
possible.
9
Please note: On 1 January 2011, StudyLink introduced a new performance measure for Student Loans.
Students must pass at least half of their course load (EFTS) over a set period to remain eligible for a Student
Loan. Students who do not complete and pass at least half of their programme may not be entitled to a
student allowance next time they wish to study.
Fees and Costs
Please pay all programme fees when they are due as detailed on your Invoice and Provisional acceptance
letter. Your enrolment is not complete or secured until you have completed all enrolment processes and fee
payment has been received.
Some additional costs that may be applied during the course of your study include:
•
Lost student ID cards - $10.00
•
Replacement of NZCC Record of Learning - $10.00
•
Replacement of NZCC Diploma and Certification - $25.00
•
Replacement of NZQA Diploma and Certification (to be ordered directly from NZQA) - $15.30
•
Lost or damaged class books (cost as applicable)
•
Telephone and printing costs (enquire with your Campus Administrator)
•
Please refer to relevant programme handouts for any costs regarding recommended course materials for
personal purchase
•
Refer to Invoice for Programme Fees
Students who have not paid their programme fees or any other applicable fees will not be able to be receive
their course completion documentation including an invitation to graduation or Record of Learning. Further
action may be taken with debt collecting agencies, so please contact your Campus Manager to discuss any
problems you may have in regards to your fees.
Travel Discounts
Auckland tertiary students who are on fee-paying programmes can receive a 38% discount for public
transportation (bus, train, and ferry) when using your tertiary student ID card. Please note this discount is not
granted on single fare entry. You will need to purchase multiple trip ticket to receive the discount. Refer to
http://www.athop.co.nz/fares/concessions/Pages/tertiary-consession.aspx for more information.
Training Incentive Allowance (TIA)
If you are on a benefit you could be entitled to a training Incentive Allowance (TIA) from Work and Income.
TIA subsidises programme fees for Sole Parent Support students looking to further their employment skills for
qualifications up to Level 3. Unlike StudyLink loans, students do not pay back TIA allowances. Please contact
Work and Income for more information. The Campus Administrator can fill out the provider section on your
TIA application form.
Travel Allowance for Youth Guarantee Students
Students who are on a Youth Guarantee programme are entitled to receive a travel allowance. Travel
allowance is processed from the date a fully completed and correct Travel Claim Form and supporting
documents are submitted to your Campus Administrator. Please note that you are paid every Wednesday
evening, two weeks in arrears from the date we receive your travel form. You will be paid travel only for the
days you have attended. If you have not received your travel allowance two weeks after submitting your
Travel Claim Form, it may be due to incorrect bank details or the pay date falls on a public holiday (including
Auckland Anniversary Day), therefore you will be paid the next working day. Please check with your Campus
Administrator.
10
BreakOut Scholarships
NZCC is subscribed to an online tool called BreakOut. BreakOut is New Zealand’s primary source of funding
information for students, researchers, sports people, artists and those seeking professional development.
BreakOut lists over 4000 scholarships and grants and is free for all current NZCC students and staff.
BreakOut is a searchable database - the database will give you the best matches of scholarships, awards
and grants you are eligible for in terms of criteria, level of study and discipline, along with closing dates,
application requirements and contact details. Ask your tutor or lecturer how you can access Breakout at your
local campus.
Student Identification Cards
As part of our security measures on NZCC Campuses, all students are required to carry their student ID cards
while on campus or off campus while on practicum/work-based/ fieldwork experience (practicums in Early
Childhood Centres) for identification.
The cost of your student ID card will be included in your programme fee costs. If you have lost your student
ID card please notify a NZCC staff member as soon as possible. Any lost or damaged ID cards will incur a
replacement fee of $10.00 to all students.
With this ID card, tertiary students are entitled to travel discounts for Auckland only. For any queries regarding
further info on terms and conditions of travel, please go to: https://at.govt.nz/bus-train-ferry/at-hop-card/athop-card-concessions/tertiary-student-concession/.
The nearest ticketing offices for each campus are:
•
Manukau Campus - MIT, Ground Floor, MIT Building, Manukau Train Station, 57 Manukau Station Road
•
Waitakere Campus - New Lynn Interchange, 2 Clark Street, New Lynn
•
Auckland City Campus - Britomart Transport Centre, One Stop Convenience at 135 Karangahape Road
and many more CBD locations
•
For more locations visit www.athop.co.nz
Your student ID card will have your student ID number which will identify the campus you are enrolled in, the
year of study and your ID number that records all of your details (credits achieved at NZCC, contact details,
enrolment details) on our student management system. Tertiary students will also have the letter ‘T’ with the
Tertiary ID Sticker.
Being a student has it’s perks so keep a look out for student discounts at selected stores on other things such
as movies, books, clothes, concerts tickets, events and more.
Student Files
Student records are governed under the Privacy Act (1993) and contents are not to be copied or discussed
inappropriately outside NZCC staff members. Under the Tertiary Education Commission (TEC), New Zealand
Qualifications Authority (NZQA) rules and conditions, the NZCC Quality Management System, and as part of
our International Code of Practice compliance, NZCC is required to maintain student files with the information
we request from students and staff administering student enrolments, pastoral care, academic progress and
any withdrawals and completions during your time of study with NZCC.
11
To view your student file, please make an appointment with the Campus Administrator and bring your
student ID card for verification. As per the Privacy Act (1993) agencies have within 20 working days to respond
to access requests. The Campus Administrator will inform you when you will be able to access your student
file. Please note student files cannot leave campus and can only be viewed in the presence of an authorized
NZCC staff member.
Note: Student information cannot be given to anyone other than the student whom the file belongs, unless
the student has signed a statement giving permission to do so.
Student Forms
Please ask your Campus Administrator if you require any of the following forms:
•
Assessment Extension form
•
Leave Application form
•
Change of Student Details form
•
Graduation Application form
•
Student Complaints Kit
•
Programme Withdrawal Request form
•
Credit Transfer, RPL Application form and Information letter
•
Public Trust Application form
•
Student Induction and Declaration form
•
NZCC Student Progressions and Outcomes form
Fee Protection
The New Zealand Government requires that all Private Training Establishments (Education Providers)
registered with New Zealand Qualifications Authority (NZQA) must protect all student fees paid to them in
advance. Fee Protect is a student fee trust account which ensures you receive a refund on the fees (or portion
of fees) you pay to a training provider if the provider is unable to complete the course, for example due to
closure, insolvency or loss of NZQA accreditation. Once fees are allocated you will receive a receipt showing
that your fees have been deposited in your student fee trust account. With assistance from your Campus
Administrator please sign your Fee Protect Student Acknowledgement Form to establish your student fee
trust account. Students under the age of 18 years must have a parent/legal caregiver or guardian sign with
relevant witnesses to signatures (note: NZCC does not enrol International Students under 18 years of age). If
you are a recipient of a Youth Payment or on an Independent Circumstances Allowances, and not in contact
with parents, you must provide written evidence of your Independent circumstances from Work and Income
or StudyLink. For more information please visit: http://www.publictrust.co.nz/fee-protect/informationforstudents.html
In accordance with the Education Amendment Act 1989, your course fees are protected by a fee protection
scheme with Public Trust. All student fees are deposited into a Public Trust student trust account, and paid by
Public Trust to NZCC throughout the duration of your course. Along with this standard trust account, Public
Trust also maintains a Bank Bond Trust account for NZCC. Under the Bank Bond Trust, your fees are paid to
NZCC in full after the period for withdrawal for refund has passed. Your fees are still protected by Public Trust
as NZCC has provided a bank bond to cover your fees.
If NZCC is unable to complete your course - for example, due to closure, insolvency or loss of NZQA
accreditation, then you would have the choice to receive a refund of any remaining fees, return the fees to
StudyLink or have them paid directly to an alternative provider.
12
Withdrawals & Refunds
Domestic Students
Programmes of 3 months or more (12 weeks or greater):
Withdrawal before a programme start date will receive a full refund;
•
Students withdrawing 1-8 working days from their study start date receive a full refund less 10% or $500,
•
whichever is the lesser of the two;
Any student withdrawing after 8 days will not be entitled to a refund, unless exceptional circumstances
are proven.
International Students
Programmes of five weeks or more but less than three months:
•
Withdrawal before a programme start date will receive a full refund.
•
Students withdrawing 1-5 working days from their study start date are entitled to a refund less 25%.
•
Any student withdrawing after 5 days will not be entitled to a refund, unless exceptional circumstances
are proven.
Programmes of more than 3 months (greater than 13 weeks) for International Students as per section 235A(1)
(a) and (b) of the Education Act and as set out in the Education (Refund Requirements for International
Students) Notice 2012:
•
Withdrawal before a programme start date will receive a full refund.
•
Students withdrawing 1-10 working days from their study start date are entitled to a refund less up to
25% for costs* incurred.
•
Any student withdrawing after 10 working days will not be entitled to a refund, unless exceptional
circumstances are proven.
*Based on actual costs incurred, the maximum percentage of the payment, or sum of any payments, a private
training establishment (PTE) may retain is 25%.
The PTE must be able to demonstrate, in order to deduct up to the maximum percentage that it has incurred
expenses under one or more of the types of costs. And the PTE also needs to be able to show that those costs
add up to the amount (equal or more than) the amount the PTE is seeking to retain.
For information regarding domestic and international student withdrawal and refunds please refer to the
following NZQA link; http://www.nzqa.govt.nz/providers-partners/approval-accreditation-and-registration/
student-fee-protection/student-withdrawals-refunds or visit www.nzcc.ac.nz.
Refunds beyond the Refund Period
Requests for refunds beyond the refund period will be considered at the discretion of the Managing Director
or nominee. A full refund of any course-related fees paid will automatically be given for programmes which
are cancelled by the College, or which did not start due to an insufficient number of enrolments. NZCC
reserves the right to cancel any programme for which there are insufficient enrolments.
13
Student Complaints or Grievances
For the purposes of making a complaint or grievance, the following definitions will apply:
•
Complaint/Grievance – expression of concern/complaint
•
Complainant – person making the complaint
•
Object – matter about which complaint is made
•
•
Respondent – person(s) alleged to have committed the action giving rise to the complaint
Facilitator – person(s) nominated by the organisation who has the responsibility to facilitate resolution
Informal Complaints/Grievance Procedure
Examples of an informal complaint may include minor classroom irritations (e.g. other students breaking
concentration by talking in class, tutor failing to keep order), concerns arising from miscommunication or
misunderstanding, minor disagreements over academic matters (e.g. tutor not accepting late assignment),
resource shortages/difficulties (e.g. internet connection crashing). In such circumstances an informal
complaints procedure will be followed, with the complainant encouraged to address the issue directly with
the person involved. The Campus Manager should be contacted to be made aware of the issue, to act as a
support person, and provide advice on the process.
Formal Complaints/Grievance Procedure
Examples may include harassment by staff or students, inappropriate treatment by staff or students, perceived
unfairness in a formal assessment situation, unsafe learning situation or a Privacy Act (1993) breach. In such
circumstances the following procedure will be followed.
Please note it is important and appropriate to address complaints in the order and manner set out. Should
your complaint involve discrimination, sexual harassment or a similar issue, you will immediately be put in
contact and supported by an appropriately trained staff member. Counselling staff can also support or assist
by mediating any situation that might arise.
Appeal Processes
Appeals Committee Process
•
Where a decision is not agreed to or accepted by the Complainant or the Respondent, the student may
appeal the decision or outcome to an Appeals Committee.
•
The Appeals Committee will generally comprise of the Divisional Chief Executive and such other
management of the organisation as deemed appropriate and who have not been party to the original
facilitation/decision making process.
•
This committee may include third party consultants and/or members of the Academic Board.
•
The Appeals Committee has the authority to investigate the process and the outcome and if they believe
that the Complainant and/or Respondent have been treated unfairly or inappropriately they may choose
to overturn or modify the decision.
•
In the event that the Complainant or Respondent has followed the NZCC complaints procedure but is
still not satisfied with the outcome of the Appeals Committee they may choose to take their complaint/
grievance to NZQA or the IEAA using the appeal process.
14
External Complaints Process
This process may only be used if the NZCC internal complaints procedure (including appeals) has been
followed in full, but a fair outcome has not been received. NZQA will not be able to address your complaint if
you have not first properly utilised the college’s internal complaints procedure. NZCC endeavours to address
all complaints fairly so please first utilize the internal complaints procedure (including appeals) as outlined in
the diagram on the opposite page.
To lay an external complaint you may:
1)
Download the Complaints form from:
http://www.nzqa.govt.nz/about-us/make-a-complaint
(Students can also request it from the Campus Administrator).
2)
Send the completed complaint form to:
The Complaints Officer
Quality Assurance Division
PO Box 160
Wellington 6140
International Students can contact the International Education Appeal Authority (IEAA). IEAA will not
investigate your complaints unless you have first completed the NZCC internal complaints procedure.
To lay a complaint you should:
1)
Download the Complaints Form from:
http://www.justice.govt.nz/tribunals/international-education-appeal-authority/how-to-apply
2)
Send the completed complaint form to:
Tribunals Unit
Private Bag 32-001
Panama Street
Wellington 6146
Phone: + 64 4 462 6660
Fax: + 64 4 462 6686
Email: [email protected]
More information is available at: http://www.justice.govt.nz/tribunals/international-education-
appealauthority
Student Advocate Support
If you do not wish to discuss your complaint with a staff member, please contact your Class Representative or
the campus Student Advocate for assistance with this process.
15
Issue Management and Complaints Procedure
Issue identified by complainant
Issues are usually best resolved by a discussion with
the person involved. Approach the person if you
feel comfortable and safe to do so to identify and
talk about the issue. Then discuss a solution that is
achievable and fair to all involved.
Issue not resolved to the
satisfaction of the complainant
If you don’t feel comfortable and safe
to approach the person
Issue is resolved to
the satisfaction of the
complainant
No further action required
Issue becomes a formal complaint
Write a letter identifying the issue and take it to the relevant Campus Manager (for general
complaints) or Programme Manager (for academic complaints)
Issue not resolved to the
satisfaction of the complainant
Issue is resolved to
the satisfaction of the
complainant
Present the complaint in writing to the Executive Director
(also the Privacy Officer) in Auckland ([email protected]).
You will received a response within 72 hours and a resolution
will be discussed. This may include a meeting with you and all
parties involved.
Issue is resolved to
the satisfaction of the
complainant
No further action required
No further action required
Issue not resolved to the
satisfaction of the complainant
DOMESTIC STUDENTS
Download Complaint form from the NZQA
website and send to:
The Complaints Officer
Quality Assurance Division
P O Box 160
Wellington 6140
INTERNATIONAL STUDENTS
Download Complaint form from MOJ website and
send to:
International Education Appeal Authority
Tribunals Unit
Private Bag 32-001
Panama Street
Wellington 6146
16
Student Services: How Can We Support You?
International Code of Practice
NZCC is a signatory to the Code of Practice for the Pastoral Care of International Students, which means
that we uphold the standards set out to recognise and meet the needs of international students, to protect
your safety and well-being. International Students will be briefed about the Code of Practice more in their
International Student induction.
As well as attending your campus induction, all international students will be required to attend an
international student induction session to learn more about:
•
Coping with homesickness
•
Settling-in information (e.g. local doctor, bank, transport, etc)
•
Pastoral care services available in New Zealand
Please note under the Code of Practice, international students must at all times meet requirements for
attendance and keep contact information updated.
Students are welcome to read the guarantees made in this document at the NZQA website: http://www.nzqa.
govt.nz/providers-partners/caring-for-international-students-the-code-of-practice-for-pastoral-care/
NZCC is not licensed to give immigration advice and will only give information regarding education
programmes offered and the scope of education provisions offered at enrolment.
Student Support Models
At NZCC we believe student well-being is a key factor in encouraging academic success. We work towards
students achieving future goals and achievements through building strong support networks for our
students. Campus Managers are the first point of contact for a student applying to study at NZCC and Campus
Managers keep contact with students throughout their learning journey. This student support flows through
our Quality Management System and is reflected in our enrolment procedure and support and guidance
processes, which are utilised to identify past or present student issues, future goals and to discuss any future
problematic circumstances that may arise.
NZCC contracts trained and experienced counsellors to respond to the needs of students across its campuses.
NZCC also employs Support and Academic Staff with specific experience in student pastoral care and best
education practices.
17
Your campus has support networks via government sponsored agencies, other community support groups
and education providers. Information is available at each campus for your information.
Services include:
•
For URGENT help only, contact 111 for Fire/Ambulance/ Police
•
Local Police Station. For region-specific information www.police.govt.nz
•
•
•
•
•
•
•
•
•
•
CADS (Community Alcohol & Drug Service) Helpline: 0800 787 797, www.adanz.org.nz, or text adh to
234 for assistance
Citizens Advice Bureau (CAB) 0800 367 222 www.cab.org.nz
Family Planning Association (Sexual Health) www.familyplanning.org.nz to find a clinic
Gambling Helpline 0800 654 655, www.gamblinghelpline.co.nz, or text 8006 for help
Human Rights Commission 0800 496 877 www.hrc.co.nz
Immigration 0508 558 855 (09) 914 4100 www.immigration.govt.nz
Lifeline (FREE telephone counselling) 0800 543 354 or 09 522 2999 (within Auckland)
Ministry of Health Healthline 0800 611 116
Tenancy Services (for students in rented accommodation) www.dbh.govt.nz/tenancy-index 0800 836
262
Youthline 0800 376 633 www.youthline.co.nz
Keeping Healthy and Well
Staying healthy and happy during your studies is so important to your success and meeting your goals. Please
read and consider the information and resources below.
Counselling Services
We provide FREE counselling to all our students. For all personal issues and further information on booking a
time with a counsellor, please consult with your Campus Manager or Campus Administrator. Full time study
can be very demanding around assessment times, the demands of family, work and other commitments.
Seeing a counsellor during these periods is an especially good idea to help you cope with stress and anxiety
while you are studying.
Sexual Health
In New Zealand the age of sexual consent is 16 and it is illegal to have sexual contact with persons under this
age even if he or she consents. If you choose to have sexual relationships you need to protect yourself from
both unwanted pregnancy and from sexually transmitted infections (STIs). For more information on STIs and
contraception visit www.familyplanning.org.nz or seek advice from a health professional.
Pregnancy Support
Please note that NZCC staff members are advised not to give advice to students regarding unplanned
pregnancies. Staff will refer you to a health professional, the Family Planning Association or your Campus
Counsellor.
Employment Opportunities
During studies, opportunities sometimes arise for students to gain part-time employment from various
industries that NZCC has networks with.
18
Students will be notified of any relevant employment opportunities on the campus notice board.
For other job opportunities, you can look in your local newspapers, Student Job Search (www.sjs.co.nz), SEEK
(www.seek.co.nz) and local supermarket and community notice boards. Please remember it is important to
balance work, study and personal time.
Student Evaluations
Students will have the opportunity to evaluate all facets of NZCC at least three times during their programme
duration, through a written evaluation form completed in class. The Campus Administrator will remain in the
classroom to answer any questions regarding the definitions of terms used in the evaluations and to ensure
that all evaluations have been submitted.
The completion of the evaluation is anonymous, however you are able to put your name on the evaluation if
you wish to be contacted to discuss the evaluation in more detail.
Suggestion Box
Please leave your suggestions clearly written on a piece of paper with the following information:
•
Date
•
Campus
•
Programme title
•
Detailed description of your suggestion and why you think it is important
Deposit your feedback in the suggestion box in the campus reception area. These suggestions are reviewed
by campus management for consideration. Responses can be communicated via the student representative
meetings.
Student Representatives
Each class will select a student representative at the start of the semester to represent the views of their class.
These representatives will meet when required with the Campus Manager or other nominee to discuss any
issues and concerns, as well as team building events and activities during the academic year. Most concerns
will be settled with the Campus Manager and feedback from these meetings will be passed on to NZCC Head
Office for any action or response where appropriate. Student representatives may be called upon to represent
student views for relevant meetings and represent the student body during education reviews at NZCC.
Student Advocates
Student Advocates perform an important voluntary role within the student body, offering guidance, support
and assistance from a position of understanding for their fellow students. Management at each campus will
select from within the student representatives one student to be the campus student advocate. If you are
elected to be the class student representative and you think you have what it takes to support your fellow
students, please enquire with your Campus Manager about becoming a student advocate.
19
Student Advocates will assist with problem solving a range of issues including:
•
Advise and help fellow students with NZCC processes including appeals, complaints and grievances
(informally and formally)
•
Student conduct issues
•
Help to clarify NZCC regulations
•
Representing student views at relevant Academic Board meetings
•
A Student Advocate may be invited to support a fellow student during a disciplinary meeting at the
request of a student who has no external support networks
The Student Advocate:
•
Has time to listen and understand your concerns
•
Helps you to break down issues
•
Assists you with constructive resolution of your issues
•
Is friendly and supportive of the student body
The Student Advocate might be able to help or advise you with any concerns you may have by:
•
Attending meetings as your support person
•
Providing you with information and advice
•
Directing you to those individuals or organisations that might be able to offer help and assistance
The Student Advocate’s contact information will be available through your Campus Manager.
New Zealand Alcohol, Drug and Smoking Laws
Smoking: Smoking is not permitted in classrooms, workshops or laboratories by any students or NZCC staff
member. Designated spaces for smoking are outside and will be identified during your campus induction.
Tobacco cigarettes may be bought if you are aged 18 years or older. The places where you can smoke are very
limited. Look for the No Smoking signs or symbols. Smoking is banned inside most buildings in New Zealand
– shops, malls, offices, cafes, restaurants, public transport, etc, and there are also many outside areas where
smoking is not permitted.
Alcohol: In New Zealand you may buy alcohol if you are aged 18 years or over. Do not drink if you are driving,
are in public, or in an area where drinking alcohol is banned. No alcohol shall be taken into the College’s
precincts by any student. Consumption of alcohol during class hours and during any day or evening breaks
between classes is expressly forbidden.
Drugs: Many non-prescription drugs are illegal. If you are caught with them, you may face a jail sentence.
Illegal drugs are not permitted on any campus. Consumption of illegal drugs during class hours and during
any day or evening breaks between classes is expressly forbidden.
Alcohol and illegal drugs are banned at NZCC. Consumption of these will result in instant dismissal and use of
illegal substances (drugs) will be reported to the Police.
Accommodation
NZCC does not offer approved accommodation or act as an accommodation agent. However, we advise you to
seek information from your Campus Manager.
Childcare
For students who have children or child care obligations please ensure you have arranged childcare as soon as
possible to avoid missing out on study time.
If you are a Work and Income client you may be eligible for an OSCAR childcare subsidy - please contact your
nearest Work and Income centre on 0800 559 009 or visit www.workandincome.govt.nz for more information.
20
Health and Safety
Emergency Evacuation Process
In the event of a fire drill or emergency evacuation please follow the evacuation process on your campus (one
should be stuck on your classroom wall). Inductions should cover meeting points and who your fire warden
is. Ensure that you sign your name every day on the campus reception attendance sheet so you can be
accounted for in an emergency.
Hygiene, Health and Safety
NZCC provides sanitised toilet facilities. Please follow good hygiene practice to avoid the spread of bacteria
and germs. If you are experiencing diarrhoea, flu-like symptoms or sexually transmitted infections (STIs)
please refrain from coming to campus and see a doctor for diagnosis and treatment. Students who have
travelled recently from overseas experiencing diarrhoea, STIs or flu-like symptoms must seek medical advice
immediately.
Ask your tutor/lecturer or Campus Administrator about health and safety processes to familiarise yourself with
our health and safety policies on campus. Please notify staff of any occupational health and safety hazards
(e.g. wet slippery floors, blocked toilets, broken glass, loose wiring or electrical faults, obstruction of fire exits,
etc). Students will be inducted for Health and Safety practices at their campus induction. You are required to
attend a campus induction session to familiarise yourself with this information.
Security
Our campuses vary in size - the largest NZCC campus can have more than 300 people walking in and out on
a daily basis. If you see anything or anyone suspicious please report any incidents or concerns to a NZCC staff
member immediately. Remember this is your campus and your home for the remainder of your studies, so
treat it like your own and look out for your fellow students and staff.
New Zealand is generally a safe country, however common sense prevails in the following instances:
When leaving cars unattended, please lock all doors, wind your windows up and do not leave visible items in
your car to avoid unwanted attention and possible break in. Keep all wallets/money/handbags attended and
away from plain sight.
Students who will be away during scheduled class times must apply for leave, otherwise if we cannot get
hold of you, the campus will contact your next of kin, emergency contact and any other contacts and people
known to NZCC to ensure that you are safe. Please avoid warning letters and causing unwanted worries
and concern regarding your whereabouts by keeping communications open with NZCC. We appreciate
landline numbers as alternative numbers in the event where students lose their mobile phone or run out
of credit. However please note the 0800 88 NZCC (6922) number is free so there are no excuses for lack of
communication.
Please also take all necessary precautions to remain safe after campus hours.
21
Video Surveillance
NZCC recognises the need to balance an individual’s right to privacy and the need to ensure the safety and
security of company employees, students, visitors and property. Proper video surveillance, where deemed
necessary, is one of the most effective means of helping to keep NZCC facilities and properties operating
in a safe and secure manner. While video surveillance cameras are installed primarily for safety and security
reasons, our video surveillance systems have been designed to minimise privacy intrusion.
Purpose for the Surveillance:
The Video Surveillance System is intended to:
1)
discourage unlawful or anti-social behaviour of individuals on our premises;
2)
facilitate a safe and secure environment; or
3)
support an immediate response to an observed or reported incident.
Approval and installation:
Video surveillance systems shall be installed and operated only following prior review and written approval
by the Divisional Chief Executive. Surveillance cameras will not monitor areas where individuals have a
reasonable expectation of privacy, such as bathrooms.
Management and operation:
Video surveillance systems installation, administration, and management will be centralised and coordinated
by the Facilities Manager, Information Technology Manager, Divisional Chief Executive & National Academic
Director. Exceptions to the centralised system(s) will be extremely rare, and only with prior approval of the
Divisional Chief Executive. Operators who view recorded video footage must do so in the presence of another
delegated authority to maintain the integrity of that video footage.
Release of surveillance information:
The Divisional Chief Executive will review and approve requests for operator access to electronic surveillance
systems. Recorded video will strictly not be made available to NZCC employees, building tenants, or the
general public. It will only be available to authorized staff, who may not release it to any other staff without
the approval of the Divisional Chief Executive or the National Academic Director. In the event that a security
incident occurs, employees should report the incident to the Facilities Manager and/or the Divisional Chief
Executive. If the event occurred in an area where video surveillance coverage is available, the Facilities
Manager and delegated authority will review the recorded video and determine if any video relevant to the
incident is available. This portion of the incident will then be released upon authorisation from the Divisional
Chief Executive. This video will be used by the Facilities Manager and/or delegated authority to investigate
and resolve the reported security incident.
Use of surveillance information:
Surveillance information may be accessed or otherwise used by authorised operators only as authorised and
in accordance with this policy.
Storage and retention of surveillance information:
Video footage will be stored in a secure location and/or on servers accorded appropriate computer security
with access by authorised personnel only. Surveillance information will be kept for no longer than 14 days and
will then be overwritten, unless retained as part of a criminal investigation or court proceedings, or other use
as approved by the Divisional Chief Executive.
22
Firearms and Weapons
No firearms or weapons are permitted at any campus under any circumstances. Police will be notified
immediately of any infringement of regulation.
Risks
From time to time students or staff may notice physical, emotional, intellectual, social or spiritual risks at a
campus. Students and staff are requested to report such risks to the Campus Manager for investigation, action
and/or minimisation. We ask for your support in helping make your campus a safe and positive environment.
23
Academic Information
Attendance and Absences from Class
If you are away from your class or practicum or work experience placement, please phone your Campus
Administrator no later than 8.30am or as soon as possible on the day of absence, and have your absence
recorded – call 0800 88 NZCC (6922). Where appropriate please also call any centre/company/work placement
provider to advise them of your absence.
Due to the interactive nature of NZCC programmes, and safety and professional conduct requirements, all
students are required to attend at least 80% of classes in courses in which they are enrolled. Please note that
some qualifications have a 90% attendance requirement, refer to your Programme Handbook for specific
attendance requirements. Students who fail to meet the 80-90% attendance requirement will be at risk of not
being awarded the final qualification. Students will be required to give explanations for absences. Students
who have an absence from class due to illness are required to submit a Medical Certificate to the Campus
Administrator.
Students with erratic unexplained attendance will face the following consequences:
1. A verbal warning for regular unexplained absences
2. A first warning letter for three days of unexplained consecutive absences and/or for sporadic attendance
resulting in falling below the 80% attendance requirement (please note that some qualifications require
90%, refer to your Programme Handbook for specific attendance requirements)
3. A final warning letter for four days of unexplained consecutive absences and/or for no improvement
after the agreed time frame stated in the student’s Independent Learning Plan
4. A withdrawal letter after five days of unexplained consecutive absences and/or failure to improve
attendance after one verbal warning and two written warnings
Full time study is a big commitment and one that students should not consider lightly. One credit equals a
minimum of 10 hours of study. This time includes contact hours during class delivery. Absent students will
be missing out on very important material during class delivery time that can be very difficult to repeat. This
will make completing assessments very challenging and may leave students behind with assessments. Please
make full use of the delivery time your tutors and lecturers plan for you to enhance your learning experience
with NZCC.
Mobile Phones and Music Devices
Mobile phones and MP3 players may be carried on campus but must be turned off prior to entering a learning
and practice setting. Students are required to turn mobile phones, MP3 players and all other audio devices off
during class as stated in the Student Code of Conduct. Failure to do so could result in a warning letter and/or
further disciplinary action.
Student Misconduct
Students at NZCC are expected to consistently maintain professional standards of conduct and hygiene. NZCC
has the right to enforce disciplinary processes over the misconduct of its students. In particular, students
are expected to adhere to the Student Code of Conduct (refer to final pages of this Student Handbook). Any
student who in any way assists or encourages another to commit a breach of the Student Code of Conduct
will be guilty of the same breach and subject to the same disciplinary measures.
24
Students will encounter various degrees of consequences depending on the breach of NZCC’s rules or any
form of misconduct. For serious misconduct, the Divisional Chief Executive or nominated authority may
dismiss students. Dismissal means complete and permanent exclusion from the College. In circumstances of
extreme misconduct involving the welfare of other staff or students, NZCC will involve local authorities and
abide by New Zealand’s laws, rules and regulations.
Leave
At the enrolment interview students are requested to disclose any special leave that they may require to
take during programme duration. If students have not disclosed planned leave information at the point of
enrolment and long periods of leave are requested, students risk not being able to complete the programme
in time and leave may be denied.
We understand that at times there are unforeseen circumstances and would strongly recommend where
possible advanced communication regarding leave requirements. Any student wishing to be absent for any
period of time during course delivery must fill out a Leave Application form available from their Campus
Administrator to obtain prior approval for this absence from the Campus Manager and your tutor or lecturer.
Further documentation such as medical reports, travel documents or other supporting evidence may be
requested to support a student’s leave application.
Students are requested to make appointments and holiday arrangements during college holidays or after
class hours where applicable, in order to avoid breaching of attendance requirements and falling behind class
delivery.
Where prior approval is sought and granted, every effort will be made to assist the student to develop an
Independent Learning Plan (ILP) to make up missed assessment(s) and class work. When a request is applied
for after leave has been taken, student progress may be jeopardised and students may be requested to make
this time up during college holidays and outside of class delivery hours.
25
NZCC Ako Teaching and Learning Contract
The NZCC Ako Teaching and Learning Contract is comprised of two agreements: 1) The Student Code of
Conduct and 2) What students may expect from NZCC.
Student Code of Conduct
Enrolled students at NZCC are asked at all times to behave considerately to fellow students and faculty
members. In particular, students are required to:
1. Complete their enrolment process and make arrangements for the payment of any applicable fees
before attending classes
2. Demonstrate integrity in all transactions of admission, enrolment and course of study, and not to engage
in false information-giving, cheating or plagiarism
3. Attend punctually all scheduled classes in which they are enrolled. Any student who is unable to attend
a class should telephone the College. Any student missing a scheduled class without prior notice and/or
a genuine reason will be recorded as absent from that class
4. Comply with expectations for completion of assessments
5. Comply with all reasonable direction given by a staff member in order to maintain good order and safety
6. Observe particular regulations governing the use and misuse of computing equipment, including
software piracy, and emailing, accessing or downloading any prohibited or offensive material
7. Conduct themselves professionally while engaged in practicum/work-based and fieldwork learning
experiences as students of the College
8. Observe the principle of confidentiality concerning personal information divulged by others during
learning and practicum experiences
9. Refrain from harassment of, abuse of, or discrimination against any person or group of people in breach
of the Human Rights Act
10. Follow standards of hygiene and dress that befits the profession of study
11. Return all New Zealand Career College property in their possession – including books – upon completing
a course of study
12. Refrain from wearing inappropriate or offensive clothing on campuses or practicum/work-based or
fieldwork experiences
13. Turn off all mobile phones and MP3 or other audio devices during class time
14. Respect the environment by refraining from littering, not damaging or defacing any NZCC property, and
to fulfil duties as rostered
15. Comply with the non-smoking regulations of the College
16. Refrain from bringing alcohol on to NZCC property, and not to attend any class under the influence of
alcohol
17. Observe current legislation that prohibits the use or possession of illegal drugs. Any student suspected
of carrying or using illegal drugs on NZCC property will be reported to the police
18. Obey all directives concerning parking restrictions
19. Not engage in any behaviour that disrupts the learning environment or affects the physical or emotional
well-being of other students and staff or practicum/work-based providers
20. Refrain from theft or embezzlement of, damage to, destruction of unauthorised possession of, or
wrongful sale or gift of property.
26
Student Expectations from NZCC
1.
2.
3.
Competent teaching in a safe and supportive learning community
Respect for personal dignity which includes sensitivity towards meeting cultural needs, and freedom
from any form of harassment or coercion from others
To receive accurate information about all key aspects of the course prior to course commencement
4.
Clearly stated information during orientation relating to the assessment process, assignment
requirements, timetable and textbooks
5. Negotiated access to appropriate members of staff to discuss course related concerns
6. Assessments which are valid, reliable, timely and consistent, and which relate to the marking schedule
attached to each programme or course of study
7. Adequate access to information and resources required to enable students to complete their studies
8. Official complaints and appeal process put in place by NZCC which are widely advertised and accessible
to all students
9. Privacy of personal information held by NZCC, and negotiated access to one’s own personal files
10. Organisational, teaching and programme evaluation process to be put in place by the College
11. An annual appraisal and ongoing development of all teaching and administrative staff
Please sign the NZCC Ako Teaching and Learning Contract during induction.
27
When You Finish Studying
Graduation
NZCC will offer all students completing a qualification an opportunity to publically be awarded the
qualification certification. Graduations are generally held during March and October for both Auckland and
Wellington campuses.
Students will be notified by Student Services when they are eligible for graduation. Completion documents
and a Graduation Information Pack will be sent to your current postal address. Please keep your contact
information (address, phone number and email address) up to date with your campus administrator to ensure
that you will receive all your information on graduation.
All students should note only those who have applied and been invited will be eligible to graduate in NZCC
graduation ceremonies.
Please note that these occasions require a formal dress code unless otherwise stated. If formal regalia
(Diploma gowns) are required this will incur a hireage fee. Extra paid tickets will be available at the campus
close to graduation.
Qualification and Achievement Certification and Record of Learning
All students are provided with a copy of their Qualification and/or Achievement Certification and a Record
of Learning. Students or graduates requiring extra copies of their complete Record of Learning will be
charged $10. Graduates requiring extra copies of their NZCC Qualification and/or Achievement Certification
will be charged $25. Graduates requiring extra copies of NZQA awarded qualification certification (National
Certificates and Diplomas) will need to personally request these directly from the New Zealand Qualifications
Authority. Please refer to completion and/or certification communications from Head Office.
Post Placement Support
All students exiting NZCC through voluntary or involuntary withdrawals, course completions or end of
programme must have an appointment with the Campus Manager or a relevant staff member to discuss what
you will do after your training and studies with NZCC. All students are required to complete the final student
evaluation in order to give supporting staff an indication of how we can best advise and assist you on your
next step.
Please provide us with as much honest feedback so that we can best assist you in achieving positive
outcomes. This information can also be used to keep in touch with our Alumni students.
Alumni
When you graduate you can join our alumni and receive the latest news and share your success stories. To join
after graduation please email [email protected]
28
Notes:
Campus Contact Details
www.
0800 88 6922
www.nzcc.ac.nz
[email protected]
Auckland Campuses
Wellington Campus
Auckland City Campus
Physical address:
Level 4, 54-56 Cambridge Terrace, Te Aro,
Wellington 6011
Postal address:
PO Box 6381
Wellington 6141
Phone: +64 4 801 2890
Email: [email protected]
Physical address:
Level 3, 75 Karangahape Road, Auckland City
Postal address:
PO Box 8628,
Symonds Street 1150
Auckland City
New Zealand
Phone: +64 9 336 0040
Email: [email protected]
Manukau Campus
Main
Physical address:
621 Great South Road, Manukau
Postal address:
PO Box 27 6165
Manukau, Auckland 2104
New Zealand
Phone: +64 9 262 0911
Email: [email protected]
Waitakere Campus
Physical address:
Level 1, 3047 Great North Road, New Lynn
Postal address:
PO Box 15 1247, New Lynn
Auckland 0640
Phone: +64 9 826 4296
Email: new[email protected]
Disclaimer: New Zealand Career College has taken all
reasonable care to ensure that the information contained
in this publication is accurate at the time it was sent to print
. However, to the extent permitted by law, New Zealand
Career College is not liable for, and makes no warranties or
representations as to such accuracy and may change or correct
any such information without prior notice. New Zealand Career
College reserves the right to make changes to course content,
fees, and location of offerings. Notification of changes may be
found online at www.nzcc.ac.nz.
Version 3.0, 2014
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