The Lufthansa Technik Group Magazine
3.2015 May/June
Solutions for a dynamic region
Changing business in Asia
Dr. Johannes Bussmann
Technical Operations Management
Original Equipment Innovation
New Chairman
on board
Top training for
Fleet Managers
Where OEM
meets innovation
2 | Content
Lufthansa Technik Connection 3.2015
“Shaping developments
with our customers”
Lufthansa Technik’s new CEO, Dr. Johannes
Bussmann, about the MRO provider’s goals,
challenges and perspectives.
6
10
Lufthansa Technik
• Interview with Dr. Johannes 6
Bussmann: “Shaping developments with our customers”
Component Services • Series of contracts:9
Largest MRO provider for Avianca • Total Material Operations (TMO®): 14
Virgin America extends contract
• Low-cost carrier:
14
Total Component Support (TCS®)
for Frontier Airlines
Innovation & Technology
• Lufthansa LEOS: TaxiBot operations in Frankfurt
Employee Portrait
• Tilo Nettke: We are cabins
10
12
Aircraft Services
• Lufthansa Technik Philippines:
15
Heavy checks for Qantas A380
• Technical Operations Management: 20
Top training for TOM Fleet Managers
TaxiBot operational
Lufthansa LEOS has commenced operations with the
TaxiBot pilot-controlled aircraft tractor in Frankfurt.
“Giving Lufthansa Technik
a face in Asia”
Gerald Steinhoff, Vice President Corporate
Sales Asia Pacific, explains how Lufthansa Technik
is moving closer to the region.
17
24
Where OEM meets innovation
Original Equipment Innovation (OEI) is Lufthansa Technik’s
one-stop solution for cabin products.
Region Asia Pacific
• Interview with Gerald Steinhoff:
“Giving Lufthansa Technik a
face in Asia”
Laboratory Services
• Material Flammability Test Center:
Fire safety laboratory
Cockpit & Cabin Products
• Original Equipment Innovation:
Where OEM meets innovation
• Aircraft Interiors Expo:
Integrated system solutions
16
22
24
26
Categories
• News
3– 5
• Events 27
• Products & Services
28
• Contacts
30
Lufthansa Technik Connection
is a complimentary information service for Lufthansa Technik’s
family and friends. Published every two months.
This and earlier issues can be downloaded from our website
www.lufthansa-technik.com/connection
Publisher
Lufthansa Technik AG
Tilman Tesseraux · Marketing · HAM TS1/M
Weg beim Jäger 193 · 22335 Hamburg, Germany
Infoline +49-40-5070-5553 · Fax +49-40-5070-8860
marketing.sales@lht.dlh.de · www.lufthansa-technik.com
Editorial Production
Editorial office: Flightlines, Hamburg
Design: Art Works! Werbeagentur, Hamburg
Photos: Lufthansa Technik AG, Lufthansa AG
Printing: Beisner Druck GmbH & Co. KG
News | 3
Lufthansa Technik Connection 3.2015
Handing over of office at the annual press conference:
Dr. Johannes Bussmann (left) follows August Wilhelm
­Henningsen as Chairman of the Executive Board.
The Executive Board of Lufthansa Technik (from left
to right): Dr. Thomas Stüger, Dr. Johannes Bussmann,
Dr. Peter Jansen and Antonio Schulthess.
For more information:
www.lufthansa-technik.com/boards
New Chairman on board
August Wilhelm Henningsen retires after 14 years at the top of Lufthansa Technik.
A
s of 1 April 2015, Dr. Johannes
Bussmann (46) is Chairman of
the Executive Board of Lufthansa
Technik, succeeding August Wilhelm
­Henningsen (64), who retired after fourteen
years at the top of the company. “August
Wilhelm Henningsen led Lufthansa Technik
to the top of the international maintenance,
repair and overhaul industry,” said Carsten
Spohr, Chairman of the Supervisory
Board of ­Lufthansa Technik and CEO of
Deutsche Lufthansa at the farewell ceremony in presence of 600 Lufthansa Technik
employees in Hamburg on March 13.
“I would like to thank him very much
indeed for this outstanding achievement.”
Henningsen said: “I would like to wish
my successor Johannes Bussmann and
the entire Technik team good luck and
much success in their endeavors.” The
­former CEO continued: “As we all know,
success comes to those who earn it.
I would like to thank all of my colleagues
and the 26,000 Lufthansa Technik
employees for their loyalty, dedication
and excellent cooperation. You have made
this company a genuine ‘pearl’”.
Changed Board responsibilities
As part of the changed allocation of Board
responsibilities, the product division Original Equipment Innovation will be added
to the responsibilities of the Chairman of
the Executive Board alongside Strategy,
Marketing and Sales. Antonio Schulthess
is the new Chief Executive Human
Resources. Schulthess, who is a military
pilot, software engineer and management
economist, has been Head of Human
Resources Division at Lufthansa in Frankfurt since July 2014. Antonio Schulthess’
area of responsibility Human Resources,
Aircraft Systems & VIP Services also
­covers VIP completion and maintenance
as well as the Landing Gear and ARC®
business units.
The Engine Services division and
“Design Organization and IP” have now
been added to the Products, Services &
IT responsibility of Dr. Thomas Stüger
alongside Overhaul, Maintenance and
Component Services. The Board responsibilities of Chief Executive Finance
Dr. Peter Jansen will continue unchanged:
Finance, Legal, Controlling and Strategic
Purchasing.
4 | News
Lufthansa Technik Connection 3.2015
Frankfurt
Moscow
Taipeh
Hamburg
10-year contract
with Aeroflot
Qualification for
CSeries started
Increased revenue and
result at very high level
Annual Report 2014 // In fiscal
year 2014, Lufthansa Technik
Group achieved a very good
result just under 2013’s record
level, with increased revenue of
4.3 billion euros. The annual
accounts of the 22 consolidated
Lufthansa Technik Group companies show an operating result
of 392 billion euros. “In spite of
a good year for global aviation
on the whole, price pressures
on technical services providers
have not let up. Against this
backdrop, Lufthansa Technik
has continued to develop well,”
said retiring Chairman of the
Board August Wilhelm Henningsen at the press conferenc
in Hamburg. “Through the continuation of our successful cost
reductions and a positive order
situation, we nearly reached last
year’s very good result. We have
maintained our market position
and remain the world’s leader
among independent providers
of maintenance, repair and overhaul (MRO) services for aircraft.”
Currently Lufthansa Technik
looks after 800 customers and
a total of 3,200 aircraft. In 2014,
the Group was able to win 30
new customers and conclude
325 new contracts. //
Lufthansa Technical Training //
Selected by Bombardier as
the exclusive and worldwide
Authorized Training Provider
for maintenance training on
the all-new CSeries aircraft,
­Lufthansa Technical Training
(LTT) has made the first CSeries
courses available now.
Lufthansa Technical Training is
already well prepared to support
a flawless introduction of the
new aircraft type to customers’
fleets. 15 instructors of Lufthansa
Technical Training, Lufthansa
Technical Training Philippines as
well as of cooperation partners
Austrian Technical Training and
Swiss Aviation Training started
their qualification for the CSeries
in January in Frankfurt/Main.
The practical training will be
conducted later on in Mirabel,
Canada.
The Bombardier CSeries is a
narrowbody, medium-range
aircraft, equipped with two
Pratt & Whitney 1500G geared
fan engines. It is officially named
BD-500, with suffix -1A10 for
the CS100 and -1A11 for the
CS300. The aircraft is equipped
with up-to-date technologies
like Integrated Modular Avionics
(IMA) and a fly-by-wire flight
control system. An onboard
diagnostics system facilitates
maintenance. //
For more information:
www.ltt.aero
Component Services // With a
comprehensive component support agreement that came into
effect in January 2015, Lufthansa
Component Services //
­Lufthansa Technik has extended Technik expanded the cooperation and established the basis
its cooperation with Taiwanfor future growth with Aeroflot
based airline EVA Air and its
Russian Airlines. The new consubsidiary EGAT. According to
the new contract, the Hamburg- tract covers all A320, A330, and
Boeing 737NG aircraft operated
based MRO provider will provide component support for the by Aeroflot Group airlines,
Boeing 777-300ER fleet as well including those to be delivered.
In effect, five airlines of the Aeroas the Airbus A330 aircraft the
flot Group are involved: Aeroflot
Star Alliance member EVA Air
Russian Airlines in Moscow,
has ordered.
“We are very pleased about this Rossiya Airlines in St. Petersburg,
Orenburg Airlines in Orenburg,
extended cooperation with our
long-time partner EVA Air. It also Aurora in Yuzhno-Sakhalinsk
illustrates that our material pool and Donavia in Rostov. The
­contracted fleet comprises 221
in Singapore is well positioned
aircraft. In addition a five-year
for the Asian market,” says
Dr. Johannes Bussmann, Chair- TCS® contract (Total Component
Support) covering 24 Boeing
man of the Executive Board of
737NG aircraft was signed with
Lufthansa Technik.
EVA Air has been a customer of Moscow-based low-cost carrier
Lufthansa Technik for more than Pobeda, also a member of the
ten years. In addition to the Air- Aeroflot Group.
bus A330 and Boeing 747 fleet, With Aeroflot aiming for ambitious
growth goals, the new contract
support is also being provided
is tailored to increase reliability
for the A321 aircraft of the
renowned Taiwan-based airline and safety of their expanding
fleets and reduce operational
since 2014. Lufthansa Technik
costs through most efficient
has significantly expanded the
material and repair managematerial pool in Singapore in
recent years in order to be able ment. Dmitri Zaitsev, Regional
Director in Eastern Europe and
to supply the growing number
CIS, underlines: “This compreof customers in Asia in their
hensive agreement symbolizes
region quickly and reliably. //
achievement of a new level of
cooperation with the whole
Aeroflot Group. It boosts the
­airline’s competitiveness and
introduces the highest operational standard across all airlines
of the group, an attitude highly
appreciated by Aeroflot’s Management.” //
Extended support
for EVA Air
News | 5
Lufthansa Technik Connection 3.2015
Puerto Rico
China
Frankfurt
Hangar construction
on track
Lufthansa Technik Puerto
Rico // T
­ he construction for
Lufthansa Technik’s new facility
in Aguadilla, Puerto Rico is on
track. Seven months after
ground-breaking the hangar
shell has been structurally completed, as well as the floor slab
for the first and second bay,
and most of the flooring of the
workshops and offices. Currently the completion of the
internal walls, air conditioning
ductwork, electrical conduits
and piping is ongoing. The
facility extends over a total area
of 215,000 square feet.
“We are very happy with the
progress of the overall project.
Recruitment and training are
constantly ongoing,” says Elmar
Lutter, CEO of Lufthansa Technik Puerto Rico, adding:
“A highly motivated team will
meet the first aircraft and we
are confident that the recently
extended training school system will provide a basis for the
growing aerospace cluster in
Puerto Rico.”
Lufthansa Technik Puerto Rico
(LTPR) will be FAA Part 145 and
EASA Part 145-approved. Initial
customers will be Airbus A319,
A320 and A321 aircraft operators from the Americas. The first
layover is planned for July
2015. //
Tripoli
VIP market leader
in Greater China
VIP & Executive Jet
Solutions // Lufthansa Technik
continues its success story in
the Asian VIP market. The latest
Base Maintenance // German
success is a contract signature
cargo airline AeroLogic has
commissioned Lufthansa Technik of an Airbus ACJ319 cabin
completion for an undisclosed
to provide base maintenance
customer from Greater China.
services for its fleet of Boeing
The completion will be per777 freighters. Over the next
formed by Lufthansa Technik’s
two years, C6-checks on the
carrier’s eight 777Fs will be car- US-subsidiary BizJet International in Tulsa, Oklahoma, in
ried out by Lufthansa Technik’s
exclusive cooperation with the
subsidiary Lufthansa Technik
Maintenance International (LTMI) bespoke division of Hermès,
Paris, renowned for its experin Frankfurt. The primary focus
of these extensive checks – four tise in made to measure design
and upholstery. The aircraft will
of which will be carried out in
be equipped with a state-of2015, and four in 2016 – is on
the-art in-flight entertainment
maintenance of the aircraft’s
and cabin management system.
structure and all its systems.
Redelivery of the completed
“We are very pleased to be
aircraft to the customer is
awarded the contract for these
planned for spring 2016.
C-checks,” says Ulrich HollerTogether with another narrowbach, Managing Director of
Lufthansa Technik Maintenance body aircraft which has just
been delivered in March 2015
International. //
to an undisclosed Chinese customer, as well as one BBJ and
one BBJ2 aircraft for Chinese
clients which are currently in
completion at BizJet, the new
ACJ319 will mark Lufthansa
Technik Group’s 29th VIP completion for the Greater China
market, making it the leading
provider in this important and
dynamic region. //
Heavy checks for
AeroLogic 777 fleet
manage/m®
for Libyan Wings
eServices // New Lufthansa
Technik customer Libyan Wings
will be using the Technical Operations WebSuite manage/m®
in full range to manage their
Airbus fleet. Starting at the end
of April, the customer will be
operating its two Airbus A319
aircraft out of Tripoli. An indepth manage/m® phase-in
training for the customer’s staff
will be held on-location in Tunis,
integrating Lybian Wings processes into Lufthansa Technik
systems and giving a general
manage/m® usage overview.
“I am looking forward to adding
Libyan Wings to our manage/m®
world and our future collaboration”, says Michael Weidemann,
who will support the customer
in using the Technical Operations WebSuite. //
6 | Lufthansa Technik
Lufthansa Technik Connection 3.2015
“Shaping developments
with our customers”
Dr. Johannes Bussmann is the new Chairman of the Executive Board of Lufthansa Technik.
He brings a wide range of experiences with the company to his new position, and has played a
key role over the years in setting Lufthansa Technik’s course. Dr. Bussmann explains the goals,
challenges and perspectives of the world’s leading independent MRO provider.
Technik Connection: You’ve taken the
helm at a company that has set some
ambitious growth targets for itself.
What perspectives do you see for
realizing them?
Dr. Johannes Bussmann: Under my
leadership, we will continue on the course
we’ve set. That means we will focus
strongly on the markets: we plan to
increase our presence in both the sales
arena and with regard to local products.
A good example right now is Puerto Rico:
no customer would come to Europe for
the C-checks we’ll be performing there.
They are a regional product – and now we
will be able to offer them in that region
with the high quality that is customary for
Lufthansa Technik. There are comparable
examples in other product segments at
Lufthansa Technik.
Another important aspect is the trend
toward market consolidation. We see
more and more large airlines with fleets of
over 100 aircraft, and this development
will continue. It’s a global trend, and one
that is already very advanced in the USA.
In Asia, it’s the low-cost carriers that are
growing most strongly, and we think this
tendency will continue, with the consequence that a single contract with a customer will cover more aircraft. We’re very
committed to mastering these trends.
logical hurdles involved in moving into new
The sales structure has already been
aircraft generations are increasingly higher,
changed in response to this situation.
and tackling them really only pays off when
What’s the goal there?
you have sizable unit numbers.
I’m convinced we can meet the needs of
At the same time, lots of airlines want a
our customers in the Americas and Asia
even better with the new structure, because partner who is close to them, not just mentally but also physically, such as with proit enables us to continue developing the
customer proximity we want to have. It also duction facilities. Even if individual aircraft
components are
allows us to do a
becoming more and
better job of identifymore reliable, the
ing regionally differOur ambition is to offer
long service life of
ent product requirecustomers a technically outtoday’s aircraft
ments and funneling
standing and safe product.
requires ongoing
that knowledge into
Dr. Johannes Bussmann
care and support
product design.
and the ability to
These regions
analyze individual components technically.
need to have a stronger voice, and that’s
It’s self-evident that our customers need
now mirrored in our sales organization: we
to secure this, especially in the highly
retained its basic structure and divisions,
competitive environment of aircraft services.
but gave the regions greater weight.
There’s no value for them in greater
monopolization of the supplier chains that
“Closer to the customer” is already a
serve airlines. That’s why I’m convinced
core principle at Lufthansa Technik.
that the established MRO providers
What new developments do you expect
will move into new aircraft types, so that
here?
airlines still have choices.
Customer demands are very diverse.
Then the task is to work with every single
Some airlines have already outsourced
customer to find a way to implement that
nearly everything, whereas others still hancustomer’s standards and requirements
dle a lot internally. But I think airlines will
at a competitive cost. And the example of
concentrate more and more in the coming
years on operation – that is, transporting
Please continue on page 8
passengers. That’s because the techno-
“
�
Lufthansa Technik Connection 3.2015
Lufthansa Technik | 7
Dr. Johannes B u ssmann
is Chairman of the Executive Board
of Lufthansa Technik. In addition to
looking after Strategy and Marketing and Sales, he is responsible for
the Original Equipment Innovation
product division.
Bussmann holds a degree in aerospace engineering and a doctorate
in engineering with a focus on
combustion engineering, both from
the University of Aachen. He began
his professional life in 1998 as a
product engineer at ABB Mannheim,
then moved to Lufthansa Technik
in Hamburg in 1999 to work as a
development engineer in the Product Management and Development
department. In 2001, he became
Sales Manager for Asia and
Australia, working initially from the
company’s headquarters in Hamburg and, beginning in 2003, from
Singapore.
Bussmann was appointed Vice
President Marketing and Sales in
2005 and Senior Vice President
Component Services in 2007. In
this capacity he launched the LIFT
program (“Lieferung In Fünf Tagen”/
delivery within five days). In this
comprehensive team effort, the
shop turnaround time in the product division Component Services
was effectively cut down to a third
of its initial duration.
In 2011, Dr. Bussmann became
Senior Vice President Engine Services. Among other measures, he
launched the program iSave, aimed
at optimizing the cost structure of
engine repair and overhaul processes. In September 2012, Dr. Bussmann became a member of the
Executive Board with responsibility
for Human Resources, Engine &
VIP Services – a position he filled
until his recent appointment as
Chairman of the Executive Board.
8 | Lufthansa Technik
Puerto Rico shows that this can mean
establishing new production sites, but this
depends greatly on the technology and
the product.
What role will Lufthansa Technik’s
innovative power play in the future?
Innovation is one of the basic conditions of
our success. So we asked ourselves the
question of which technologies would
enter the market with the new aircraft
types, and whether they can be influenced
by new technical solutions with respect to
manufacturing and energy savings. We
considered this in terms of new aircraft
types as well as those already in operation,
and the result was 170 individual projects
that we identified and captured in a technology roadmap.
We also brought the development teams
in the product divisions together in innovation teams, and these employees are now
working exclusively on innovation tasks.
They are responsible for implementing the
roadmap together with our newly created
central innovation team.
Finally, we have more than quadrupled our
investments in innovation, and I think we
are going to see some very concrete successes within the next year or two. This
process is an ongoing one, so I think we’re
on the right path.
Lufthansa Technik Connection 3.2015
Where do you see the future of
Lufthansa Technik as an independent
MRO provider?
Being independent means that we aren’t
owned by a manufacturer and don’t
belong to one. It’s still our goal to identify
cost drivers and to support the entire life
cycle of an aircraft type. Nothing’s changed
about that.
But it is my view that good support for
aircraft means dealing with the technical
issues together with the manufacturer.
We’ve done that for the past twenty years
of Lufthansa Technik’s existence, and I
think it continues to be important. So we
are currently expanding our existing close
contacts to all the major manufacturers.
We have demonstrated our solution expertise in many technical areas of the MRO
business for several years now, and it’s
precisely this expertise that we can contribute – and that is in demand. It has to be
the common goal of all the players on the
market to make the product life cycle of
aircraft safe and competitive for the airlines.
In component supply, you are
cooperating with Honeywell, for example.
Is that a model for the future?
Manufacturers naturally have a different
strategic orientation than we do with
respect to aftermarket parts and service,
but I think this is a good example of how
we can work together in partnership. I’m
convinced that everyone profits. Manufacturers see that they can assume the investment risks associated with the beginning
of a project, customers have access to the
component spectrum at competitive prices,
and last, but not least, as an MRO provider,
we can increase technical reliability across
the aircraft’s useful life.
How do you regard the role of
increasing technical reliability?
It’s hard to calculate its influence. In some
areas, improvement is noticeable – for
example, when the intervals in the maintenance schedule between C-checks and
D-checks increase. In other areas, the target figures are just that: targets – and reality
usually looks different, even very different.
In general, the service life of aircraft is
lengthening. But when you look at individual technologies, their development varies
widely: some components last only half as
long as planned, others five times as long.
Still, the transformation caused by the new
technologies isn’t drastic, because fleet
conversions take place gradually and continually, so even ten years from now, we
will be maintaining thousands of aircraft
whose technology is very familiar to us.
Lufthansa Technik stands for quality.
How is that guaranteed globally?
We have undertaken a massive push
toward standardization across all our
products, starting with documentation and
moving all the way to employee qualification. With this approach, we are creating a
highly uniform production system for each
discipline – base maintenance, engines,
and components. In the process, everything that is new has to flow into this production system from the first day onward.
And our employees’ training and qualifications are naturally a central element of the
system.
We will continue to push forward with standardization in the future and be even more
rigorous in managing it, because it’s the
only way to make quality and safety reproducible as part of a controlled environment.
What is the strongest argument
in favor of Lufthansa Technik?
Our ambition is to offer customers a technically outstanding and safe product. In
the process, we aim for long-term partnerships with our customers. The airline business is subject to so many external influences – fluctuating oil prices and epidemics are just two examples. We want to
work together with our customers to master developments in aviation successfully.
In our eyes, no contract is static. We are
willing to “ride the waves” of the airline
business with our customers as far as that
is possible, and shape developments with
them without any compromises in safety or
reliability. That’s what makes us unique.
Component Services | 9
Lufthansa Technik Connection 3.2015
Largest MRO provider for Avianca
During the past months, the airlines forming Avianca Holdings Group have signed a string
of agreements with Lufthansa Technik, with individual contracts covering component support
for the airline’s 787, A330 and the 100 strong A320 fleet.
F
oundation of the recent contract
expansion between Lufthansa Technik
and Avianca Holdings Group is an
Airframe Related Components (ARC®)
agreement signed in December 2013 for
the entire Avianca Holdings Group. It covers
thrust reversers and nacelles for the following aircraft engines operated by Avianca
Holdings (CF6-80, Trent 700, CF34-10,
CFM56-5 and V2500) during a long-term
period.
In summer 2014 a Total Component
Support contract (TCS®) for the new Boeing
787 was signed. As part of the long-term
contract, Lufthansa Technik also provides
APIP support (Aircraft Production Inspection
Program) for the fleet’s new jets in Seattle.
Avianca has ordered a total of 15 Dreamliners, four of which have been delivered in
December 2014. The airline performed its
first revenue flight with the new aircraft on
16 January from Bogota to New York. Last
December another TCS® contract was
signed, this time for component support
at the Airbus A330 fleet’s home base in
Bogota. Currently 16 of the twin-jets are
operational.
The largest and most recent contract
was signed at the beginning of 2015.
Under the terms of a Total Component
Maintenance (TCM) contract, Lufthansa
Technik will provide comprehensive component services for the Airbus A320 fleets
of Avianca Holdings airlines, currently
comprising about 100 aircraft.
The Avianca Holdings Group will receive
33 Airbus A320neo during the next years,
and Lufthansa Technik will provide APIP
services during production of the new aircraft. The series of contracts Avianca
Holdings Group airlines have signed with
Lufthansa Technik is proving the fact that
component services by Lufthansa Technik
offer excellent value – wherever a customer
may need it. Consulting services will also
be provided, with Lufthansa Technik
­supporting the layout design of the new
Avianca MRO hangar in Medellin, Colombia,
as well as for optimization (using LEAN
methodology of the back shops) to be
established after the hangar is completed.
The individual component support packages are complemented by Lufthansa
Technik’s Cyclean® Engine Wash product.
Two units for cleaning all engine types currently in use by Avianca (Trent 700, Trent
1000, CFM56-5, V2500, CF6-80, CF34-10
and PW127) were contracted.
Sebastian Mies
Phone +1-305-379-2606
sebastian.mies@lht.dlh.de
Lufthansa Technik Connection 3.2015
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TaxiBot operational
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In
10 | Innovation & Technology
a Te c
h
Lufthansa LEOS has commenced operations with the
TaxiBot aircraft tractor. The pilot-controlled towing system
offers substantial reductions in fuel consumption and
noise emission, as the aircraft engines are not used during
taxiing. An MoU for widebody aircraft certification testing
has also been signed.
D
friendly aircraft ground operations at
eveloped by Israel Aerospace
airports. The use of the aircraft tractor in
Industries (IAI) with Lufthansa LEOS’
real operations means that we are now
extensive support, TaxiBot is a
taking the next step towards the long-term
pilot-controlled towing system enabling
goal of environmental-friendly aircraft
aircraft to move on the ground without
taxiing right up to ‘green aircraft
using their own engines. TaxiBot is a towhandling’,” said Peter Unger, Managing
bar-less 800-hp strong hybrid-electric airDirector of Lufthansa LEOS.
craft tractor. Its special nose wheel cradle
As a consequence, a memorandum of
registers the pilot’s steering movements
understanding was signed in February
and transfers these to control the tractor’s
between Lufthansa LEOS and IAI for wideeight wheels. This enables the pilot to
body aircraft certification testing. Expected
steer the tractor from the cockpit using
to be completed by
“Pilot Control Mode”
the end of 2015, the
after pushing back
test phase will be
from the gate. The
The Lufthansa Group is
performed using a
aircraft’s engines are
setting global standards
Boeing 747-400.
not required to start
in sustainable mobility.
Yehoshua Eldar, IAI
up until the aircraft is
Kay Kratky
Executive VP and head
released at the runof the TaxiBot program
way. The Supplement
steering committee, said: “TaxiBot is the
Type Certificate (STC) was issued by the
only certified and operational taxiing soluEuropean Aviation Safety Agency (EASA)
tion in the world. We are proud to create
and the Civil Aviation Authority of Israel
(CAAI), certifying the Boeing 737 for taxiing this innovative, eco-friendly revolution in
commercial aviation and would like to
from the gate to take-off by TaxiBot.
thank Lufthansa for their wonderful support
Following approval, ­trial operations with
of the TaxiBot certification and validation
the narrowbody aircraft at Frankfurt airport
process. The TaxiBot family is expanding
commenced immediately, with routine
with the testing of the widebody model
operation starting mid-December.
which will operate with all widebody aircraft
“The development of TaxiBot reprefamilies such as the Boeing 747 and
sents a milestone in environmentally-
“
For more information:
www.lufthansa-leos.com/projects
Airbus A380. We look forward to the
certification tests with a Lufthansa Boeing
747-400 and to continuing our long and
fruitful cooperation with this leading flagship airline.”
“The Lufthansa Group is setting global
standards in sustainable mobility. With
innovations like TaxiBot, we are not only
helping to conserve fuel but are also
making an important contribution towards
reducing noise and exhaust emissions at
Innovation & Technology | 11
Lufthansa Technik Connection 3.2015
Using the “Pilot Control Mode”, the pilot
is able to steer the tractor from the cockpit
after the plane has been pushed back
from the gate.
TaxiBot main features
airports,” said Kay Kratky, member of the
Lufthansa German Airlines Board – Operations & Hub Frankfurt. The use of the
TaxiBot at Lufthansa’s Frankfurt hub can
save up to 2,700 tons of fuel on long-haul
flights per year.
The TaxiBot is part of the “E-PORT AN”
project at Frankfurt Airport. Partners of the
initiative include the state of Hesse, Fraport
AG, the Lufthansa Group and the RhineMain model region. As part of this project
electric mobility ventures for the future are
realised in order to make towing procedures for aircraft and ground vehicles more
environmentally-friendly. The projects are
supported by the Federal Ministry of Transport and Digital Infrastructure.
Gerhard Baumgarten
Phone +69-696-95282
gerhard.baumgarten@dlh.de
• Taxiing with engines off
• Taxiing at airplane taxi speed
(23 knots/43 km/h)
• Eliminates bottlenecks at the gate
• Pilot in control at all times during taxiing (using tiller and brake pedals as usual)
• TaxiBot driver is performing
pushback and after release of
aircraft at runway is driving to
the next job
12 | Employee Portrait
Lufthansa Technik Connection 3.2015
We are cabins
What Tilo Nettke and his co-workers install is especially important to every airline
because the passengers feel it and see it right away: the airplane cabin’s seats and
layout. As Senior Supervisor for long-haul cabin maintenance, he constantly
faces new challenges with more sophisticated cabin solutions and innovations.
Employee Portrait | 13
Lufthansa Technik Connection 3.2015
“W
e’re the Cabin Competence
Center,” says Tilo Nettke
proudly. He works as Senior
Supervisor for long-haul cabin maintenance at Lufthansa Technik in Frankfurt.
“I’m an instructor with a leadership role,
what used to be called a foreman,” he says
in explaining his position. Along with his
co-workers, he mostly takes care of cabin
maintenance for long-haul aircraft but is
also responsible for carpeting and decoration work in short-haul aircraft.
“The cabin is the airline’s face to its customers; passengers want to get what they’re
paying for,” says Tilo Nettke. “Changes in
the market are reflected in the cabin, in the
in-flight entertainment and the seating.”
Customers are getting more and more
demanding and product cycles are getting
shorter and shorter.
From cabin mechanic to foreman
From 1993 to 1997, Tilo Nettke completed
training as an aircraft mechanic at Lufthansa
in Frankfurt and then began work as a cabin
mechanic. “Of course we all wanted to
become pilots. I was fascinated by the
industry, by everything to do with flying,” he
recalls. He felt a growing desire to do more
and was sure that “There was still room in
my head.” In 2000 he began attending a
technical school to become a state-certified
technician. He decided in favor of general
mechanical engineering and learned more
about production and manufacturing control, design, staff management and quality
management. “That ran outside of Lufthansa.
But I worked the late shift two days a week
while going to school, so I was able to stay
with the company,” he recounts.
He returned to full-time work as a cabin
mechanic in 2002. In 2004, Tilo Nettke was
coordinator for training and qualification
courses for a year. “It was very interesting
at the time since the new licenses from the years. “Personnel management has certainly changed. Today we have more tools
EASA had just been introduced, Cat. A, B
such as training programs and seminars if
and so on,” he remembers. In 2005 he
became a foreman in Aircraft Cabin Interior we want to give people a chance to learn
new skills.” He doesn’t miss working
(ACI), the former upholstery and seating
directly on airplanes. “I go to them often
workshop. Since 2010 he has been working in his current role as Senior Supervisor. enough to check on progress.”
He says, “The fascination is still there. It’s
Pioneers for the Premium Economy
great to work for a company and a brand
with Lufthansa’s reputation. It’s an interestA current project is installing the Premium
ing industry and Lufthansa Technik is an
international company, the leading company Economy Class in Lufthansa’s 747-8 fleet.
“With the installation team in Frankfurt, we
in the MRO business.”
Now Tilo Nettke works mostly at a desk. were the pioneers,” says Tilo Nettke. “In
the airplane that came straight from the
“As Senior Supervisor I’m a sort of lead
Boeing factory in November 2014, we
administrator,” he says. In his group, Tilo
removed the Economy Class and installed
Nettke is mainly responsible for allocating
capacity and for fulfilling training and safety the Premium Economy. Besides that we
also made adjustments and modifications,
requirements. A normal work day for him
carried out software
begins at 8 a.m. with
updates and affixed
the daily production
labels – everything
meeting, where the
Changes in the market are
else that Lufthansa
department heads,
reflected in the cabin, in the
as a customer
group leaders, forein-flight entertainment and
wanted changed,”
men and on-duty
the seating.
Tilo Nettke
he says.
production managThat was also the
ers meet to discuss
certification layover for Premium Eco. “We
the day ahead. Highlights or problems are
had the 747-8 certified in two configuramentioned; capacity, sick days and key
indicators are considered. “We look at how tions, with a small or a large business
class,” says Tilo Nettke. “Because of the
many notices of defect are pending and
whether there are any current problems with Supplemental Type Certificate, the first
plane was here for quite a while – four
seats or materials.”
In the group meeting that follows, every- weeks. Now we’re proud of our nose-totail production. Old Economy out, new
thing affecting the group is discussed:
Premium Economy in in only three days.”
­procurement status, staff availability and
other current issues. “Then it’s time for dai- Eighteen Boeing 747-8 aircraft have
ly business. I check my e-mail, take part in already been converted by the Frankfurt
meetings about new products, engineering cabin team.
orders and modifications, or take care of
Challenge of innovations
personnel matters. I also work in a lot of
projects, such as lean production. And then
Demands on cabins have changed. “Seats
there are always new workshops,” says
weren’t actually complicated until 2004.
Tilo Nettke in describing his daily routine,
Then came the ICI Business Class with the
which has changed a lot in the last few
nearly flat seats, and then ‘full flat’ in 2014.
Earlier there were headphones in Economy
Class, today there are 500 consumers
needing electrical power in the A380.
Connectivity is an important issue, Internet
and local content as well,” says Tilo Nettke,
naming a few examples. The next challenge is already waiting for the cabin
experts in Frankfurt: the installation of the
Patient Transport Compartment (PTC) for
Lufthansa, a partitioned facility for the
transport of patients in an aircraft.
“
14 | Component Services
TCS® for Frontier Airlines
Total Component Support // Lufthansa Technik
and the U.S. low-cost carrier Frontier Airlines have
signed a comprehensive long-term component
supply agreement for the airline’s current and
future fleet of Airbus A320 aircraft. The contract will
run through November, 2024. The Total Component Support (TCS®) agreement covers component
overhaul and engineering services as well as pooling and Home Base Lease. The component supply
will be realized via the Lufthansa Technik facilities
in Miami/Fort Lauderdale and Los Angeles.
“This new long-term component agreement with
Lufthansa Technik will help ensure that Frontier
continues to meet its customer’s expectations of
providing a reliable product, friendly service and
reasonably priced options,” said Frontier Airlines
Chief Financial Officer, Jimmy Dempsey.
Frontier currently operates a fleet of Airbus A319/
A320 aircraft with nine Airbus A321 ­aircraft on
order with deliveries beginning in late 2015. The
airline is also scheduled to begin taking delivery of
A320neo family aircraft in 2016. //
Total Support Services
Product highlight // From day one, Lufthansa
Technik’s custom-tailored comprehensive and worryfree packages are the key to helping airline customers achiever significantly lower costs per flight hour.
Total Component Support (TCS®), for example, is
the right solution for operators who want the best
possible component repair services without setting
up and maintaining their own spare parts inventories.
On top of the economies of scale of TCS®, customers employing Total Material Operations (TMO®)
benefit from a complete material supply and logistics
process, including consumables, expendables and
buyer-furnished equipment. //
Lufthansa Technik Connection 3.2015
Contract extension
with Virgin America
Virgin America extended its existing contract with
Lufthansa Technik through to 2021. Under the new
aggrement Lufthansa Technik will continue to provide
its Total Material Operations TMO® services.
T
he new agreement also includes the order for ten Airbus
A320 aircraft to be delivered between July 2015 and June
2016. Since Virgin America began operations in August 2007,
­Lufthansa Technik has supplied all components, consumables
and expendables for the airline’s fleet of 53 Airbus 320 ­family
aircraft, and also provides logistics and warehousing. “Lufthansa
Technik has been a key partner for our maintenance operations
since our launch in 2007,” said Mark Bianchi, SVP Technical
Operations at ­Virgin America. “Their partnership through 2021
will help support our airline’s continued growth into the future.”
The range of materials supplied to the fleet includes around
1,200 different LRUs, including engine related parts, ­galley ­supplies,
and parts for passenger seats. The current supply portfolio also
includes nearly 4,900 expendables for provisioning the customer’s
line maintenance stations. Material supply services are provided
from three warehouses in San Francisco, Los Angeles and New
York (JFK). Lufthansa Technik has a 24/7 team fully integrated in
the Operation Control Center in San Francisco as an interface to
the customer’s planning and maintenance control units.
Aircraft Services | 15
Lufthansa Technik Connection 3.2015
The agreement covering heavy checks for Qantas’
twelve A380s confirms Lufthansa Technik Philippines’s
role as a reliable MRO partner in Asia.
Base maintenance for Qantas A380
Lufthansa Technik Philippines (LTP) signed an exclusive, long-term contract with Australian
carrier Qantas Airways for the maintenance of its Airbus A380 fleet.
S
tarting this year, all base and heavy
maintenance checks required by
Qantas for its 12 Airbus A380s will
be performed by Lufthansa Technik
Philippines. “This is one of the largest
base maintenance contracts thoughout
the Lufthansa Technik network,” says
Dr. Burkhard Andrich, President and CEO
of Lufthansa Technik Philippines: “We are
pleased that Qantas has chosen us for the
upkeep of its flagship fleet. This landmark
agreement reinforces Lufthansa Technik
Philippines’ capabilities as a reliable
aircraft maintenance, repair and overhaul
provider in the region.”
The signing reflects the long-term trust
and partnership between the airline and
the MRO provider, which started in 2006,
when Lufthansa Technik Philippines first
performed C-checks on Qantas’s Airbus
A330 fleet. According to Chris Nassenstein,
Executive General Manager Engineering
of Qantas Airways, “Lufthansa Technik
Philippines is a trusted MRO of Qantas. We
look forward to building in the next years a
partnership based on quality and reliability
between our two companies.”
Performing maintenance checks for the
largest passenger aircraft in the world is a
capability very few MRO providers possess.
Lufthansa Technik Philippines has been
steadily building its competence and capability, from conducting C2-checks to cabin
and wing-rib modifications. Last year, it
has secured approval from the Australian
Civil Aviation Authority and the European
Aviation Safety Agency to perform C4
heavy maintenance checks on the A380.
In January, it broke ground to expand its
main hangar to house a second A380 bay
for heavy maintenance checks.
Rainer Janke
Phone +63-2-855-9310
rainer.janke@ltp.com.ph
16 | Region Asia Pacific
PEK
Lufthansa Technik Connection 3.2015
ICN
TYO, NRT
HKG,CAN
“Giving Lufthansa
Technik a face in Asia”
SZX
BOM
BLR
MNL
BKK
KUL
Aviation is currently growing more strongly in Asia than
anywhere else in the world. G
­ erald Steinhoff, Vice
President Corporate Sales Asia Pacific, explains how
Lufthansa Technik has established a powerful sales
organization that is close to its customers, with the
goal of finding solutions for their concerns in a diverse
market characterized by geographic, political and
cultural differences as well as intense competition.
SIN
MEL
● Regional Sales Offices
● Lufthansa Technik Subsidiary
● Lufthansa Line Maintenance Stations
Connection: You have been responsible
at Lufthansa Technik since mid-2014 for
the new Asia Pacific sales area. What do
you see when you look at your area?
Gerald Steinhoff: The exciting thing about
Asia is that this is the strongest growth
region there is in aviation – the market
chalks up double-digit growth every year.
But I also see a lot of different regions and
countries within the area that are economically, culturally and politically very diverse.
Take China, for example, still growing
strongly and having a huge airline and
MRO industry which is continuing to
merge and consolidate. The focus in this
market is to gain market access and support with building capability and improving
efficiencies. Yet another area is Oceania
with Australia and New Zealand, a geographically nearly isolated market, still with
over 400 narrowbody aircraft and a large
widebody fleet to be served. Then there
are large legacy carriers on the one hand
– mostly with their own MRO – and the
many low-cost airlines and start-ups with
large aircraft orders and extremely high
competition on the market.
What does that mean for
Lufthansa Technik in the region?
There’s an unbelievable variety here, and
that makes it even more important to stay
very close to the market and understand
our customers individually. I see an important opportunity for us in new technologies
such as the A350 and 787, where Lufthansa
Technik has a very strong position – especially as full service provider from entry into
service à la carte to all kind of MRO work.
And we have a chance to demonstrate that
we are able to combine customer needs
and experienced engineering know-how in
order to develop innovative products that
are ahead of the industry.
What do you expect from the
­regionalization of sales in your area
of responsibility?
Given the fact that growth in the region is
still very dynamic, it’s important to me that
we, as Lufthansa Technik, consolidate our
power. We have a number of different
sales divisions working in the Asian market.
We need to bring them together as a
strong team, empower them in order to
consolidate their market and customer
experiences and reflect the customer
needs back to our organization – in part to
challenge them. Our vision is to empower
the regional setups to drive our growth.
What does empowerment
mean in concrete terms?
First of all empowerment means that we
split up the role of the Vice President
Corporate Sales – that was located in
Hamburg so far – into three Area VPs.
Region Asia Pacific | 17
Lufthansa Technik Connection 3.2015
Gerald Steinhoff,
Vice President Corporate
Sales Asia Pacific
These VPs will, in the future, also report
directly to the Excecutive Board. So basically
we bring the decision making power from
Hamburg close to the markets and customers (Americas, Asia Pacific and EUMEA)
and guarantee a very short communication
and decision line. Towards our customers
this step brings a Lufthansa Technik top
management face – and the highest level
of decision making authority below the
Board – into the areas. Internally this change
strengthens the market view and brings it
up to eye level of our so far very much
product-oriented organization. In addition
we regionalize all required functions for our
daily sales work. That includes product
sales as well as certain supporting functions. They will be co-located into the areas
and be much more part of the area sales
teams, consisting of corporate sales, product sales, subsidiary sales and supporting
functions. This team up between sales and
product divisions is one of the most important steps to create strong area views instead
of different organizational or product related
perspectives on the market.
Exactly how does the
new organization work?
First of all we have introduced two new roles:
The Bid Manager, who will support the
area sales team by coordinating Lufthansa
Technik’s internal processes as part of our
sales projects. This role shall ease the daily
work of the sales teams and give them the
opportunity to be even more often with their
customers instead of spending too much
time on administration and coordination.
The Corporate Key Account Manager – the
second new role – is a dedicated resource
reporting directly to the VP and taking care
of the most important customers, supported by a strong team from product divisions
and other departments.
One main element of the team up in the
areas: The area sales team, lead by the
local sales directors, meets on a regular
basis in order to share market information
and align the upcoming customer activities.
Customer needs, e.g. possible changes
of our current products, are discussed
there and brought up in quarterly reviews
between the areas and the product
divisions. Here top management of both
­organizations review the area sales performance KPIs, the top customer projects
and necessary changes of processes,
structures or products.
This joint approach between product division and Corporate Sales is also reflected
in another new element: Starting 2015 both
parties have the same sales and growth
targets which are agreed upon once a year
in so called Target Agreement Processes.
�
Please continue on page 18
18 | Region Asia Pacific
Lufthansa Technik Connection 3.2015
What can customers expect from the
new area sales structure at Lufthansa
Technik?
Basically, I hope that customers experience our company as less complex – for
instance, that they don’t need so many
contact partners and experience the
advantages of a full scope service provider without having to study his internal
structures and resposibilites. We will be
closer to the customer – showing regular
presence. I would also like for us to react
much more quickly – and hopefully proactively – to their problems and concerns,
and have clear answers about where our
own limits lie, what we can and can’t do –
based on a clear sales strategy. Changes
of products and services have to be driven
by the market, by future needs – and
quickly implemented. I’m convinced that
we are ahead of our competitors in many
respects, and if we can follow this path of
regionalization all the way to the end, it will
unleash new power for us. In other words,
we have created a Porsche. Now all we
need to do is fill the tank.
Which product areas are already standouts for Lufthansa Technik in Asia?
Just to name three of them: I see Lufthansa
Technik especially strong in component
support and in the composite repair (ARC®)
business, but we’re also very strong in
base maintenance. These are three product types where we have a local footprint
in Asia Pacific and show that Lufthansa
Technik is part of the area. A good example of our success here is the most recent
extension of our contract with Qantas for
the base maintenance of its A380 fleet.
What role do Lufthansa Technik’s local
production facilities and Asian subsidiaries play in this success?
Some customers still see us as German
company – far away from their fleets.
Bildunterschriften
Our facilities and our offices show clearly:
Lufthansa Technik is a part of Asia Pacific –
we are there! The biggest facilities we have
are Lufthansa Technik Philippines (LTP)
and Lufthansa Technik Shenzhen (LTS).
Without Lufthansa Technik Philippines in
Manila, for instance, we wouldn’t be able
to sell base maintenance in this region,
because no airline wants to fly its aircraft
to Europe or the Americas for these
services. So Lufthansa Technik Philippines
is definitely a figurehead for us here, one
that is very visible to our customers in the
region as well.
Lufthansa Technik Shenzhen owes its
existence primarily to our need for ARC®
business and component repair and
supply. Thanks to a continuous expansion
of its capacities, we can increase our
business continuously and extend our
services also to engine related services
and logistics.
How are the sales teams structured
in your area of responsibility?
At the moment the area of Asia is being
served primarily from our two biggest
offices: Singapore, under the direction of
Robin Johansson, and Hong Kong, which
is headed by Sales Director Richard Haas.
Since last year, we have expanded the
teams. Our workstations in Singapore
e.g. were extended from thirteen to
eighteen. This is an important first step.
Region Asia Pacific | 19
Lufthansa Technik Connection 3.2015
G erald S teinhoff has been
appointed as Vice President Corporate
Sales Asia Pacific of Lufthansa Technik
on July 1, 2014. He is located in Singapore. Gerald Steinhoff began his career
1996 with MTU Aero Engines in Munich
as a Project Controller for civil engines,
followed by a position as Head of Production Controlling. In 2003, he started
with MTU Aero Engines North America
Inc. in Hartford, Connecticut, where he
became the Chief Financial Officer and
Vice President.
In 2007 he joined Lufthansa Technik in
Hamburg as Director Management
Accounting. He was a member of the
supervisory board of Lufthansa Technik
Milan and Lufthansa Technik Intercoat.
From 2010 he held the position of
Director Business Development Component Services and represented Lufthansa
Technik as member of the supervisory
board of Aeroxchange Ltd. In 2014 he
took over the lead of Lufthansa Technik’s
“WeGrow” project.
Born in 1967, Gerald Steinhoff obtained
a degree in Economics from JustusLiebig University, Giessen. He is married
and has four children. //
Regionalization is also intended to
strengthen product sales at the local
level. What’s the current status
of that in Asia?
We’re making progress with the topic.
Meanwhile we have additional product
sales from landing gear and base maintenance in the area, a component product
sales will arrive shortly, and our Engine
Services product division plans to colocate several product sales and also customer accounts in our offices. Some of
these additional colleagues in Asia are
local staff, others are sent from Germany.
And in a few weeks we will also have
finance support in Singapore – a pilot that
should help us figure out how to streamline our decision making processes best.
That sounds like a fundamental
change in the way sales employees
approach customers.
That’s precisely what it is. It starts with our
management that now is responsible for
all Lufthansa Technik products and has to
steer a much bigger team than in the
past. We have new sales assessments
and trainings that reflect our changed
qualification requirements for sales
employees. These days, one of the most
important qualifications is the skill of listening to our customers, of understanding their problems and transferring them
to our big portfolio of solution options.
That’s a change from our earlier
approach, which focused mainly on our
strong product view. And finally – sounds
easy, but is extremely challenging: Align
all sales related units to a solution oriented team. Ultimately we want to address
the problems and developments our customers will face tomorrow, the challenges
that – from today’s vantage point – they
may not even recognize yet.
20 | Aircraft Services
Lufthansa Technik Connection 3.2015
Enjoying the challenge: Three trainees currently in
preparation for their future role as Fleet Manager.
Top training for TOM Fleet Managers
Rare qualities in Lufthansa Technik’s employees are being sought to enable them to perform as Fleet
Managers within the framework of a Technical Operations Management (TOM) contract. After a
demanding selection process, the candidates pass through a multifaceted training program lasting
several years before taking on the responsible task at the customer’s site.
U
nder a Technical Operations Management (TOM) services agreement,
Lufthansa Technik Maintenance
International (LTMI) manages the entire
technical operation of the customer’s fleet,
through the on-site integration of maintenance and engineering services into the
airline’s flight operations with guaranteed
high-level KPIs such as aircraft availability.
To achieve maximum performance, each
TOM arrangement includes the presence
of a dedicated TOM Fleet Manager at the
customer’s site.
It goes without saying that the requirements to be fulfilled by TOM Fleet Managers are exceptionally high because of the
wide range of subjects they have to deal
with. Therefore Lufthansa Technik has set
up an adequate program to select and
prepare young managers to eventually
take on the role of Fleet Manager. Every
year a handpicked group of employees
begins the training program. But before
that, they have to qualify for it in a complex
selection process that includes elements
of the DLH pilot assessment. Then they
can begin the actual training program,
Aircraft Services | 21
Lufthansa Technik Connection 3.2015
which may take up to four years depending on the
candidate’s previous training. It is an integrated program with assignments within different entities of the
Lufthansa Technik Group in Germany and abroad.
Comprehensive competence
To ensure that they develop sound MRO know-how,
Fleet Manager trainees usually take part in two
assignments in two different product divisions while
also attending a series of customized training seminars that promote soft skills such as strong communication and rhetoric skills and the hard skills needed for project management, including qualification
as a Certified Project Manager by the International
Project Management Association. At the core of the
program are assignments in Line Maintenance,
where the trainees become intimately acquainted
with the processes in their future work environment.
Ultimately, the customer benefits from the trainees’ experience in multiple product divisions and
their comprehensive knowledge of the MRO business.
The manifold training in the different parts of the
­Lufthansa Technik organization allows the trainees to
develop networks that will later help them perform
the integration tasks for their customers.
Currently there are two generations of participants,
with seven Fleet Managers being trained in Frankfurt,
Hamburg and Sofia. As the key interface between
the customer and Lufthansa Technik, Fleet Managers
ensure the execution of all contracted services and
coordinate a sophisticated network of counterparts
at the MRO provider. In addition, they ensure that
performance parameters – technical dispatch reliability, technical aircraft availability etc. – are met
according to agreed standards and act as sparring
partners on a par with the airline customer’s Technical
Director.
Established program
In 2014, Lufthansa Technik won the “People Development and Training Award”, created to acknowledge
outstanding training and continuing education
opportunities for employees in the aviation industry.
The TOM Fleet manager training program is a step
in the same direction. Lufthansa Technik Maintenance
International is in charge of continuing the program;
the selection process is planned to recruit the third
generation by the end of this year to ensure that the
future demand for Fleet Managers will be met.
Dr. Stephan Kablitz
Phone +49-69-696-87390
stephan.kablitz@lht.dlh.de
Technical Operations
Management – TOM
// In conjunction with a Total Technical Support (TTS®) ­contract,
TOM enables operators to enjoy far-reaching efficiency advantages resulting from synergies in service integration and
reduced complexity in their organizations. Operators can focus
their resources on business development while maintaining full
control over technical issues.
Fleet manager on site
Lufthansa Technik is working closely with the operator to optimize the integration of maintenance and engineering services
into the airline’s flight operations and ensure the smooth functioning of all other MRO services. The ­permanent presence of
both a fleet manager and a ­Lufthansa Technik team at the customer’s home base ensures a close working relationship and
the optimal adaptation of Lufthansa Technik’s services to the
airline’s requirements. The fleet manager solves all technical
problems, having direct access to the entire range of solutions
offered by the global Lufthansa Technik network. Thanks to
service guarantees and transparent p
­ erformance measurements, the operator retains control and the ability to monitor
operations at all times.
Full control with manage/m®
IT integration via Lufthansa Technik’s websuite manage/m®
is a key element of TOM. 24/7 access to relevant data via a
simple Internet connection and unlimited data ownership
ensure that aircraft operators retain full control of maintenance
activities. manage/m® is secured with the latest encryption
technology and maintained by Lufthansa Technik. //
For more information: www.lufthansa-technik.com/tom
22 | Laboratory Services
Fire safety laboratory
With a broad range of relevant flammability tests at its disposal,
Lufthansa Technik’s Material Flammability Test Center (MFTC)
offers complete investigation and substantiation on aircraft interior
materials. All tests comply with current EASA/FAA flammability test
requirements according to CS/FAR 25.853.
For more information:
www.lufthansa-technik.
com/laboratory-services
Lufthansa Technik Connection 3.2015
Laboratory Services | 23
Lufthansa Technik Connection 3.2015
F
rom fabric seat covers to wood
veneer – the choices of materials to
be installed inside an aircraft cabin
nowadays are extremely manifold. For
safety reasons, all materials destined for
the installation on board have to pass
stringent flammability tests. Lufthansa
Technik carries out many such checks in
its fire safety laboratory in Hamburg.
The flammability test cabinet is the centerpiece of this laboratory. In here, behind
thick, shatterproof glass, materials to be
tested are exposed to the flame of a Bunsen burner. For the flammability test, the
interior workshops produce small material
specimens, usually in small stripes measuring 305 by 75 millimetres. In producing
them, the technicians have to pay attention
to the direction in which certain pieces of
fabric are installed. Depending on the
material properties of filling and chaining
threads, the woven textiles can show significant differences in the spread of fire
that have to be taken into account by the
interior engineers.
To ensure the comparability with previous and future tests, all flammability testing
has to be carried out under the same
environmental conditions. Hence, all specimens are stored in a climate chamber
with a temperature of 21 degrees Celsius
(+/- 3 degrees) and a humidity of 50 percent (+/- 5 percent) for 24 hours prior to
testing.
Strict limitations for all materials
Prepared specimens are positioned in the
flammability test cabinet with their lower
side hanging directly above the Bunsen
burner. With its ignition a timer on the test
for e.g. seat cover material starts to run:
After twelve seconds the burner is removed
from the specimen. The fire, however,
keeps flaring from the specimen as the
timer starts running anew towards a critical
mark: 15 seconds is the maximum time a
material is allowed to burn after the burner
has been shut off. All materials that exceed
this time are banned from the use in an
aircraft.
Highly experienced personnel is responsible
for preparing the specimen and performing
the flammability tests. Thus strict adherence
to CS/FAR 25.853 is guaranteed.
From passing a single flammability test,
the fire safety assessment of an individual
material is not considered complete. As
many materials do emerge in a multitude
of combinations, flammability tests are
also mandated for all combinations of
materials that are to be used in close proximity inside an aircraft. Material combinations are exposed to the Bunsen burner’s
flame for an entire minute. After the burner
is extinguished, the same 15 seconds limit
valid for single materials applies here.
Moreover, the test record sheet contains
additional information to decide about the
approval of a single material or a combination: A possible drop formation due to the
fire and also the length of the scorch mark
on the specimen. The latter is precisely
measured and gives Lufthansa Technik’s
experts additional valuable information
about the behaviour of the material or
combination in case of fire.
2,000 different tests per year
Open fire is not the only challenge for
materials used in an aircraft cabin.
Regarding all aircraft types with 20 or more
passenger seats authorities call for a heat
release test. It measures the heat emission
of large surfaces such as cabin floors or
partition walls in order to ensure that escape
routes can be used as long as possible to
evacuate the aircraft in case of a fire in, for
example, the cargo compartments underneath. For such tests Lufthansa Technik in
Hamburg uses a special heat release
chamber.
On average the Material Flammability
Test Center performs around 2,000 different tests per year. With its competence
also available for industry customers, this
figure is expected to increase even further
in the years to come – providing data
absolutely essential to on-board safety in
today’s aircraft cabins.
Gisela Damwijk
Phone +49-40-5070-3792
gisela.damwijk@lht.dlh.de
24 | Cockpit & Cabin Products
Lufthansa Technik Connection 3.2015
Where OEM meets innovation
Travel experience instead of mere transportation. At this year’s Aircraft Interiors Expo in Hamburg,
Lufthansa Technik presented its one-stop solution for cabin products – with innovation,
engineering, production to maintenance bundled under the roof of its new product division
Original Equipment Innovation (OEI).
F
or in-flight entertainment, lighting
concepts, medical care or seating
configurations, with its unique capabilities as an innovative development, production and maintenance organization
gained from six decades of experience in
day-to-day operations, the Lufthansa Technik
has set itself the goal of becoming the
world’s top address for cabin innovations.
During the past year, Lufthansa Technik
bundled all its activities related to the
development and production of cabin
products in its Original Equipment Innovation (OEI) division, establishing the organizational basis for the expansion of its
position as a manufacturing operation. All
products offered by Lufthansa Technik as
an original equipment manufacturer (OEM)
will be developed, planned, manufactured
and sold by this new product division
headed by Andrew Muirhead. Over 130
interdisciplinary experts from all over the
world work in the unit, combining creativity
and hands-on engineering. Depending on
their projects, they are supported not only
by the extensive capabilities of the in-house
engineering unit and the VIP and Base
Maintenance interior workshops but also
by highly specialized laboratories and
interdivisional innovation teams, making
Lufthansa Technik able to network skills
and flexibly allocate capacity as needed in
a way that is unique in the industry. Just
Cockpit & Cabin Products | 25
Lufthansa Technik Connection 3.2015
For more information:
www.lufthansa-technik.com/de/oei
“
recently, the Lufthansa Technik’s funding for
research and innovation was quadrupled
in a project initially slated to run until 2018.
Since April innovation has been under the
direct supervision of the new Chairman of
the Executive Board of Lufthansa Technik,
Dr. Johannes Bussmann.
“We are combining our innovative power
with our expertise and capabilities as a
production and maintenance operation to
produce exactly the products our customers
need in order to give their passengers the
perfect travel experience,” says Andrew
Muirhead in describing his expectations of
his team and of himself.
The products passengers want
“For an airline, the aircraft cabin is one of
the most significant factors in customer
perception and differentiation,” continues
Andrew Muirhead. “Passengers want to
enjoy the benefits of new products and
experiences more and more often. That
offers us a significant opportunity, because
due to our MRO and airline experience, we
understand the possibilities for implement-
ing and integrating modern systems in
cabins and aircraft better than just about
anybody else, and we can turn ideas into
reality faster than others do. All the expertise in airline requirements, VIP cabin interiors, flight operations, maintenance and
much more from throughout Lufthansa
Technik comes together in our division.”
The product division Original Equipment
Innovation consists of four business units.
First, Business Jet Systems, where
Lufthansa Technik builds CMS and IFE
equipment for business jets such as nice®
and niceview™. Then there is Airline
Systems where the focus is on wireless
equipment and infrastructure for commercial airlines – for example the industry’s
fasted Wireless Access Point. Next is Seating and Structures offering VIP seats and
also structural components for aircraft;
product examples are chair™, TIOS and the
Patient Transport Unit. Finally, Lighting and
GuideU comprise the floor path marking
system and lighting systems for aircraft.
In addition, Lufthansa Technik has two
subsidiaries allocated with OEI. Inairvation
is a joint venture between Lufthansa Technik
Original Equipment Innovation
(OEI) from Lufthansa Technik
makes great ideas fly. It’s where
OEM meets Innovation: We
create original equipment with
the genuine added value our
customers are seeking. New
seating concepts, wireless infrastructure, complete CMS/IFE
solutions and in-seat power
supplies: OEI has a strong track
record of providing innovative
products featuring award-winning designs – all manufactured
for a long service life, reliability
and cost efficiency over their
entire life cycle.”
Andrew Muirhead, Vice President
Original Equipment Innovation
and F.LIST in Austria, set to deliver integrated cabin solutions to business jet manufacturers. And IDAIR, a joint venture with
Panasonic Avionics Corporation, which
supplies complete CMS and IFE systems
for VIP aircraft.
Original Equipment Innovation – OEI
Phone +49-40-5070-2665
oei@lht.dlh.de
26 | Cockpit & Cabin Products
Lufthansa Technik Connection 3.2015
Integrated system solutions
From new completion contracts to a “flying dishwasher”: Lufthansa Technik presented its
one-stop service portfolio for cabin products at the Aircraft Interiors Expo in Hamburg in April.
The “flying dishwasher”
“DishwashAir”: Instead of taking along
mountains of heavy dishes and silverware
on long-haul flights, why not just wash
smaller amounts now and then? Under the
guidance of engineers from Lufthansa
Technik, the company “hs2 engineering”
has developed a dishwasher specially
designed for use on board passenger
aircraft. The professional-quality unit is in
series production and can wash a load of
dishes in only six minutes with three liters
of water. The unit can be installed and
connected in standard aircraft galleys.
“DishwashAir” makes it possible, even in
an aircraft, to bring along only the amounts
actually needed to provide service.
GuideU for Embraer 170/190
The proven GuideU floor path marking
system from Lufthansa Technik is now
available for the successful Embraer 170
and Embraer 190 regional jets. The
required STC (Supplemental Type Certificate) was issued in time for the Aircraft
Interiors Expo. Now, thanks to a refinement of the existing system, the elegant,
sweeping curves required for this aircraft
type can be produced in single pieces
for easy installation. With this new version,
Lufthansa Technik meets the needs of
many customers who are preparing to
modify the cabin interiors of their Embraer
170 and Embraer 190 aircraft ten years
after putting them into service.
chair™ now available for
airline customers
At the world’s leading trade fair for aircraft
cabins, Lufthansa Technik presented its
revolutionary chair™ seating concept for
airline customers for the first time. A family
of chairs with a design that breaks new
ground for the customization of aircraft
cabins, chair™ was among the finalists for
this year’s Crystal Cabin Award. With
chair™, designers of aircraft
interiors can adapt chair
structure and functionality
to the specific purposes
and requirements of airline, business jet and VIP
customers. Currently
undergoing certification
by the aviation authorities, the seating concept runs the gamut
from basic office chairs
to lounge and dining
chairs and beds, with
considerable savings in
space and weight.
Integrated tablet use
throughout the flight
Qantas Airways – Australia’s largest airline
– has partnered with the product division
“Original Equipment Innovation” of Lufthansa
Technik to develop and implement a new
inflight entertainment concept using a
­tablet to replace the traditional seat back
screen. Qantas – which uses iPads to
deliver hundreds of hours of in-flight entertainment content – currently requires
­passengers to hold the device during taxi,
take-off and landing to comply with aviation regulations. The innovative solution
allows for a tablet such as an iPad to be
­fitted to the back of a seat
inside a secure holder that
allows the device to be used
for all stages of flight. The tablet solution has been integrated
with aircraft seat manufacturer
ZIM Flugsitz, allowing the tablet
to be safely secured while
delivering all of
the functionality
of a seat back
touch screen
device.
Events & Exhibitions | 27
Lufthansa Technik Connection 3.2015
Focus on innovation
Lufthansa Technik presented its innovative solutions
and products for the region at MRO Russia & CIS.
Meet us at...
19 – 21 May 2015 | Geneva
EBACE
The European Business Aviation
Convention & Exhibition is the annual
meeting place for the European
business aviation community.
26 – 28 May 2015 | London
ap&m Expo Europe
The networking event brings together
everyone working in the commercial
aviation after-market.
Visitors to the Lufthansa Technik trade fair booth
were given an opportunity to try out the in-flight
entertainment system BoardConnect.
A
t the MRO Russia & CIS trade show
and conference in Moscow, Dmitri
Zaitsev, Lufthansa Technik’s Director
Sales Eastern Europe & CIS, presented
Lufthansa Technik as an innovative company that continuously invests in new procedures and products in order to provide
improved support for airlines. He quoted
specific examples, such as the enhanced
development of the Cyclean® Engine Wash,
efficient cabin modifications and shorter
turnaround times for maintenance and
overhaul of aircraft and engines. Lufthansa
Technik could also score points in Moscow
with respect to cabin innovations: the joint
presentation of the in-flight entertainment
solution BoardConnect from Lufthansa
Systems together with the cabin interiors
expertise of Lufthansa Technik at the trade
fair booth as well as the joint conference
Dmitri Zaitsev, Regional Director in Eastern Europe
and CIS (right), accepting the award from the hands
of Boris Rybak.
presentation provided the basis for many
discussions with Russian customers.
Achievement award for Dmitri Zaitsev
At a ceremony in Moscow, Dmitri Zaitsev
received a personal achievements award of
the Air Transport Observer and the MRO
Russia & CIS International Conference &
Exhibition. The award was p
­ resented by
Boris Rybak of Infomost in recognition of his
personal outstanding contribution to the
MRO industry over the past 10 years (MRO
Russia & CIS celebrated its 10th anniversary
this year). Zaitsev explains that he accepted
the award “on behalf of the entire Lufthansa
Technik team for the efforts and the contribution of the MRO provider to the set-up of
the MRO market in Eastern Europe and CIS
during the past decade”.
MRO Company of the Year
ATN Award // Lufthansa Technik has been awarded “MRO Company of the Year”
for the fourth time in a row by online trade magazine “Air Transport News”. The award
is presented on the basis of an evaluation by readers of Air Transport News as well
as a jury of international experts. “The award is a great honor for us,” explains CEO
Dr. Johannes Bussmann. “It strengthens our resolve to not only maintain the high
level of performance and quality of our services, rather to also continue to strive to
enhance it.” The Air Transport News Award 2015 was accepted by Olaf Voss from
Sales on behalf of Lufthansa Technik at a ceremony at the end of March in Geneva. //
15 – 21 June 2015 | Le Bourget
Paris Air Show
The International Paris Air Show
(Salon International de l'Aéronautique
et de l'Espace de Paris Le Bourget)
ranges among the world's premier
Aerospace events. It includes key
companies of the worldwide aviation
industry, in areas also comprising
maintenance and product support.
25 – 30 August 2015 | Moscow
MAKS
Held in the town of Zhukovsky at the
airfield of the major national testing
facility, the International Aviation and
Space salon MAKS occupies a leading position in the ratings of major
world aviation forums.
Preview
Highlights of the next issue:
• Airline Support Teams going global
• Innovation: Cyclean® development
• Aircraft Systems: Performance profile
For more information:
www.lufthansa-technik.com/events
28 | Products & Services
Lufthansa Technik Connection 3.2015
Airbus
World of services
No matter if you are a regional start-up, a
small or mid-sized carrier, a private or
governmental operation, or a legacy airline:
Our range of products and services can be
tailored for commercial and private fleets of
every mix, kind and age.
A300/A310
Total Support Services
Total Support Services are the first choice for
any customer wanting to enjoy cost-efficient
and reliable flight operations and focus on his
core business at the same time.
• Total Operational Support (TOS®)
• Total Technical Support (TTS®)
• Total Base Maintenance Support (TBS™)
• Total Material Operations (TMO®)
• Total Component Support (TCS®)
• Total Engine Support (TES®)
• Total Landing Gear Support (TLS™)
A318
Line Maintenance
Base Maintenance
Component Services
Engine Services:
JT9D, PW4000-94,
GE CF6-80C2
A300
A319
A318
Single Services
Single services and shop load events such as
letter checks, engine overhauls or repairs of
single components are at the core of a unique
assembly of products and services.
• Aircraft Services
• Component Services
• Engine Services
• Landing Gear Services
• VIP & Executive Jet Solutions
• Logistics & Training
A320
A319
A321
A320neo
A321
Hotline
24/7
k
AOG des
eServices
Lufthansa Technik’s Technical Operations
Websuite manage/m® allows operators
to manage their technical operations via a
web-based system.
For more information:
www.lufthansa-technik.com/services
308
H otl i ne
A330
-4
+
Special Services
The world’s leading manufacturer-indepenent
MRO provider offers a product portfolio
reaching beyond traditional MRO services
from the manual.
• Composite Repairs (ARC®)
• Engine Parts & Accessories Repair (EPAR)
• Maintenance Management Services (MMS)
• Aircraft Leasing & Trading Support (ALTS®)
• AOG Services
- 4 0 - 5 0 70
49
• Surface treatment
Cabin & IFE Products
Lufthansa Technik has successfully
established a line of cabin products.
• Cabin Management & IFE Systems
• Aircraft & Cabin Equipment
• Connectivity
• Patient Transport Solutions
Airbus
A300/A310
A340
A330
Airbus A318
Line Maintenance
Base Maintenance
Component Services
Engine Services:
CFM56
Completion
Airbus
A319
Line Maintenance
Base Maintenance
Component Services
Engine Services:
CFM56-5, V2500-A5
Completion
Airbus
A320
Line Maintenance
Base Maintenance
Component Services
Engine Services:
CFM56-5, V2500-A5
Completion
Airbus
A321
Line Maintenance
Base Maintenance
Component Services
Engine Services:
CFM56-5, V2500-A5
Completion
Airbus A330
Line Maintenance
Base Maintenance
Component Services
Engine Services: CF6-80,
PW4000-100, Trent 700
Completion
Airbus A340
Line Maintenance
Base Maintenance
Component Services
Engine Services:
CFM56-5, Trent 500
Completion
A350
A340-300
Airbus A350
Line Maintenance,
Component Services,
Engine Services:
Trent XWB
A380
Airbus A380
Line Maintenance
Base Maintenance
Component Services
Engine Services: Trent 900
Completion
Products & Services | 29
Lufthansa Technik Connection 3.2015
Boeing
737
Regionals
Boeing 737
Line Maintenance
Base Maintenance
Component Services
Engine Services:
CFM56-3
Completion
737 NG
737
Boeing 737NG
Line Maintenance
Base Maintenance
Component Services
Engine Services:
CFM56-7B
Completion
747
737NG/MAX
Boeing 747
Q-Series
Line Maintenance
Base Maintenance
Component Services
Engine Services:
PW100, PW150
Q-Series
CRJ
Boeing
757
Line Maintenance
Base Maintenance
Component Services
Engine Services:
RB211-535
Completion
757
767
CRJ 700
CSeries
Boeing 777-9X
vorläufige Zeichnung
777
777-9X
Bombardier CSeries
in preparation
E-Jets
ERJ 190
Embraer
E-Jets 170/175, 190/195,
Line Maintenance
Base Maintenance
Component Services
Engine Services: GE CF34
Boeing 767
Line Maintenance
Base Maintenance
Component Services
Engine Services:
PW4000-94, CF6-80C2
Completion
767
777
Bombardier CRJ
Line Maintenance
Base Maintenance
Component Services
Engine Services: GE CF34
Line Maintenance
Base Maintenance
Component Services
Engine Services: JT9D,
PW4000, CF6-80C2
Completion
757
747-8
Bombardier Q400
Boeing 777
Business Jets
Airbus Corporate Jets
Line Maintenance
Base Maintenance
Component Services
Completion
ACJ
Line Maintenance
Base Maintenance
Component Services
Engine Services:
CFM56, V2500-A5
Completion
Boeing 777-9X
Boeing Business Jet
in preparation
Airbus Corporate Jetliner Line Maintenance
BBJ
Base Maintenance
Component Services
Engine Services:
CFM56-7B
Completion
787
Boeing 787
Line Maintenance
Component Services
Engine Services*
Completion
Bombardier
Challenger, Learjet,
Global Express.
Line Maintenance
Component Services
Engine Services: CF34
*schedule to be defined
787
MD-11
MD-11
Line Maintenance
Base Maintenance
Component Services
Engine Services:
CF6-80C2, PW4000-94
Bombardier
Boeing Business Jet (BBJ)
Challenger Family
Embraer
Embrear Executive Jets
Embraer
Legacy, Lineage.
Line Maintenance
Base Maintenance
Component Services
Engine Services: CF34
30 | Contacts
Lufthansa Technik Connection 3.2015
Senior Vice President
Corporate Sales & Marketing,
Vice President
Corporate Sales EUMEA
Vice President
Corporate Sales
Americas
Wolfgang Weynell
p +49-40-5070-2547
hamtssek@lht.dlh.de
Frank Berweger
p +1-3053791222
frank.berweger@lht.dlh.de
Let’s talk about solutions
Director Sales
Eastern Europe
and CIS
Dmitri Zaitsev
p+49-40-5070-5404
f+49-40-5070-2558
dmitri.zaitsev@lht.dlh.de
Director Sales
USA and Canada
Director Sales
Europe
Robert Gaag
p+1-305-379-1222
f+1-305-379-2771
salesltnamiasec@lht.dlh.de
Georgios Ouzounidis
p+49-40-5070-5295
f +49-40-5070-5869
georgios.ouzounidis@lht.dlh.de
Director Sales
Latin America
and Caribbean
Director Sales
Middle East, Africa
Tewfik Morsli
p +49-40-5070-3053
tewfik.morsli@lht.dlh.de
Jörg Femerling
p +1-305-379-2604
joerg.femerling@lht.dlh.de
America and Canada
Europe, Middle East and Africa
Canada
Dan Hepworth
p +1-514-245-0143
daniel.hepworth@lht.dlh.de
BeNeLux
Rudi Preud’homme
p +32-2-752-8690
rudi.preudhomme@lht.dlh.de
Dubai
Chile
Carlos Sotomayor
p +56-2-2573-7770
carlos.sotomayor@lht.dlh.de
Italy
Emanuela Marabese
p +39-02-58571483
emanuela.marabese@lht.dlh.de
Russia
Lessors North America
Turkey
United Kingdom
Lydia Martin
p +1-818-232-5956
lydia.martin@lht.dlh.de
Fulya Türköz
p +90-212-465 55 57
fulya.tuerkoez@lht.dlh.de
Paul Conway
p +44-7812-091074
paul.conway@lht.dlh.de
Ziad Al Hazmi
p +971-4-4057-557
ziad.al-hazmi@lht.dlh.de
Andreas van de Kuil
p +7-495-937-5103
andreas.vandekuil@lht.dlh.de
Contacts | 31
Lufthansa Technik Connection 3.2015
Vice President
Corporate Sales
Asia Pacific
Gerald Steinhoff
p +65-6733-5539
gerald.steinhoff@lht.dlh.de
Director
Corporate Sales
VIP & Special Mission
Director
Corporate Sales
Lessors & Banks
Wieland Timm
p +49-40-5070-2548
wieland.timm
@lht.dlh.de
Andreas Kehl
p +49-40-5070-4780
andreas.kehl
@lht.dlh.de
Line Maintenance
Worldwide
Michael Struck
p +49-69-696-69660
linemaint.agrmts
@lht.dlh.de
Affiliates & Corporations
Lufthansa Technik
AERO Alzey
Phone+49-6731-497-0
Fax +49-6731-497-197
sales@lhaero.com
www.lhaero.com
Director Sales
East Asia
Richard Haas
p+852-2846-6370
f+852-2156-0230
richard.haas@lht.dlh.de
Lufthansa Technik
Brussels
Phone +32-2-752-8660
Fax +32-2-752-8673
sales.bruub@lht.dlh.de
www.lufthansa-technik.com/
brussels
Lufthansa Technik
Budapest
Phone +36-1-296-3000
Fax +36-1-296-3001
sales@lhtb.hu
www.lht-budapest.com
Lufthansa Technik
Component Services
Phone +1-954-440-7014
Fax +1-954-302-3925
sales@ltcs.aero
www.lht-componentservices.com
Director Sales
South East Asia
and Australia
Robin Johansson
p +65-6733-9081
robin.johansson@lht.dlh.de
Asia and Australia
Australia & Pacific
Joseph Giarrusso
p +61-3-9551-9064
joseph.giarrusso@lht.dlh.de
China
Steven Wang
p +86-10-6465-1593
steven.wang@lht.dlh.de
Japan
Hidenori Sato
p +81-45-309-2777
hidenori.sato@lht.dlh.de
Lufthansa Technik
Intercoat
Phone +49-4191-809-100
Fax +49-4191-2826
sales@lht-intercoat.de
www.lht-intercoat.de
Lufthansa Technik
Landing Gear Services UK
Phone+44-20-8589-1941
Fax +44-20-8589-1901
sales@ltlgs.com
www.lht-landinggear-uk.com
Lufthansa Technik
Logistik Services
Phone+49-40-5070-5331
Fax +49-40-5070-8667
sales@ltls.dlh.de
www.ltls.aero
Lufthansa Technik
Maintenance International
Phone+49-69-696-141910
Fax +49-69-696-90942
holger.beck@lht.dlh.de
www.lufthansa-technik.com/
ltmi
Lufthansa Technik Malta
Phone+356-2560-4000
Fax +356-2560-4190
sales@ltm.com.mt
www.lht-malta.com
Lufthansa Technik
Milan
Phone+39-02-585714-24
Fax +39-02-748-64924
cesare.ghermandi@
lht-milan.com
www.lht-milan.com
Lufthansa Technik
Philippines
Phone +63-2-855-9311
Fax +63-2-855-9309
sales@ltp.com.ph
www.lht-philippines.com
Lufthansa Technik
Services India
Phone+91-22-935-37409
Fax +91-99-5800-5695
sales@lht-services-india.com
www.lufthansa-technik.com/
india
Lufthansa Technik
Shannon
Phone +353-61-370-000
Fax +353-61-361-100
sales@sal.ie
www.lufthansa-technik.com/
lht-shannon
Lufthansa Technik
Shenzhen
Phone+86-755-2777-5925
Fax +86-755-2750-0269
sales@lht-shenzhen.com
www.lht-shenzhen.com
Lufthansa Technik Sofia
Phone+359-2-4601-777
Fax +359-2-4601-251
sales@lht-sofia.com
www.lht-sofia.com
Lufthansa Technik
Turbine Shannon
Phone+353-61-365-512
Fax +353-61-360-513
sales@ltts.ie | www.ltts.ie
Lufthansa Technik
Vostok Services
Phone+7-495-981-5850
Fax +7-495-981-5852
ltvsdmeservice@lht.dlh.de
www.lufthansa-technik.com/
vostok
Lufthansa
Technical Training
Phone+49-69-696-2751
Fax +49-69-696-6384
sales@ltt.dlh.de
www.ltt.aero
Lufthansa Bombardier
Aviation Services
Phone+49-30-8875-4600
Fax +49-30-8875-4511
sales@lbas.de | www.lbas.de
Lufthansa LEOS
Phone+49-69-696-8222
Fax +49-69-696-93888
sales@lufthansa-leos.com
www.lufthansa-leos.com
Airfoil Services
Phone +603-6145-3612
Fax +603-6141-6810
info@airfoil.com.my
www.airfoilservices.com
Ameco Beijing
Phone +86-10-6456-1122
ext 4100/4101
Fax +86-10-6456-1823
sales@ameco.com.cn
www.ameco.com.cn
BizJet International
Phone +1-918-832-7733
Fax +1-918-832-8627
sales@bizjet.com
www.bizjet.com
Hawker Pacific Aerospace
Phone+1-818-765-6201
Fax +1-818-765-5759
sales@hawker.com
www.hawker.com
Heico Aerospace
Phone +1-954-961-9800
Fax +1-954-987-7585
sales@heico.com
www.heico.com
IDAIR
Phone+49-40-5070-69416
Fax +49-40-5070-64144
sales@idair.aero
www.idair.aero
lumics
Phone+49-40-5070-61361
info@lumics-consulting.de
www.lumics-consulting.de
N3 Engine
Overhaul Services
Phone+49-3628-5811-0
Fax +49-3628-5811-8240
sales@n3eos.com
www.n3eos.com
Spairliners
Phone +49-40-5070-66499
Fax +49-40-5070-66742
info@spairliners.com
www.spairliners.com
When something new arrives,
we make sure it departs.
We maintain the new Airbus A350.
Our extensive, flexible portfolio of MRO products
covers the A350’s entire life cycle, focusing in
particular on the management of its IT systems, since
in the future aircraft and their maintenance systems
will be more strongly networked than ever before.
That’s how we’ll ensure that right from the first
delivery, our customers’ A350s are always flying.
Lufthansa Technik AG, marketing.sales@lht.dlh.de
Call us: +49-40-5070-5553
www.lufthansa-technik.com/a350