Manager of Gaming Technology Laboratory Operations
The Massachusetts Gaming Commission is responsible for the implementation of the expanded gaming
law (Chapter 194 of the Acts of 2011). Under the law, the Commission is tasked with establishing a
regulatory framework for the solicitation, licensing, taxation, and oversight of a maximum of three
casino licenses and one slots parlor license in Massachusetts.
The Commission is seeking to hire a technology manager with gaming industry experience. This position
requires a combination of management skills, technical knowledge of compliance areas within the
gaming industry, and exposure to the business processes involved in using independent test laboratories
to test gaming devices on behalf of manufacturers, casino operators, and regulators of state
jurisdictions. Under the direction of the Chief Information Officer, the Manager of Gaming Technology
Laboratory Operations is responsible for organizing, directing, and controlling activities of the Gaming
Technology Laboratory for the purpose of carrying out the regulatory duties of the Gaming Commission.
The Manager of Gaming Technology Laboratory Operations is responsible for providing technical and
managerial direction and oversight to the Gaming Lab staff. The Manager will have in-depth knowledge
of the policies and procedures governing the manner in which slot machines and associated equipment
operate and are tested.
The Manager is responsible for understanding, planning, organizing, managing, and implementing the
policies and procedures needed to ensure the integrity of slot machines and associated equipment. The
Manager has responsibility for the evaluation, inspection, and investigation of slot machines and
associated equipment, and will supervise a technical staff to help achieve stated objectives.
Work includes assuring that policies and procedures comply with established regulations and that
professional technical design and review standards for slot machines and associated equipment are in
compliance when proposed for approval and subsequently when placed in operation in Massachusetts
casinos.
Duties and responsibilities of the position include, but are not limited to, the following:
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Oversee the testing and certification of slot machines and technical equipment as
mandated by Chapter 23K, Section 66, Utilization of qualified independent testing laboratory for
testing of slot machines and other gaming equipment
Develop and/or recommend changes in policy as required by technological innovations in slot
machines and associated equipment to maintain and uphold integrity of the industry
Develop policies and procedures that assure all products proposed for approval are in
compliance with the prevailing regulations adopted by the Commission
Direct Gaming Lab personnel to provide expertise and technical guidance to other departmental
organizations as required
Manage the relationship with Independent Testing Laboratories (ITLs), the vendor contracted to
test devices and provide device certifications on behalf of the Gaming Commission
Conduct ongoing oversight, audit, and review of ITL’s certification processes to ensure testing
outcomes meet technical standards of the Gaming Commission and ensure compliance with
regulations
Make recommendations regarding approval of devices and specifications set forth within
regulations
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Ensure that the Commission has personnel with expert knowledge in the fields of statistical
analysis, computer science, and electrical engineering as necessary to meet the assignments
Oversee, configure, and test numerical analysis and verification of slot machines and associated
equipment
Access the necessary information from slot machines and associated equipment for audit and
reconciliation purposes
Interface slot machines with casino monitoring systems and related equipment
Support and assist the work of the staff of the Investigations and Enforcement Bureau (IEB),
which investigates alleged cheating incidents involving slot machines and associated equipment
Develop investigative procedures and direct investigations into alleged cheating incidents
involving slot machines or associated equipment
Assist the IEB with investigations of gaming devices involved in player disputes and furnish
reports as requested
Assist the IEB with seizure of electronic equipment suspected of use in illegal activities
Work with expert knowledge of statutes and regulations with emphasis on creating the
interpretation and implementing same
Assess viability and reliability of gaming devices
Analyze equipment for compliance with appropriate regulations
Oversee confirmation, accuracy, and completeness of submission checklists
Oversee testing and verification of the accuracy of slot machine communication with central
computer systems
Oversee testing and analysis of the accuracy of slots monitoring systems and subsequent
modifications
Oversee testing and analysis of kiosks used for voucher redemptions in connection with gaming
operations
Oversee development of computer programs to perform various computations and simulations
Oversee confirmation of statistical analysis of gaming devices
Oversee in-depth analysis and testing of gaming devices
Train personnel in gaming equipment inspection procedures as appropriate
Participate in the creation of rules and policies established by the Commission
Communicate with upper management regarding status of projects, including preparing and
giving presentations on status and direction of projects
Communicate and enforce policies, procedures, and standards of the Commission
Demonstrate a flexible leadership style by being fair-minded, forward-thinking, competent, and
inspiring, and in so doing, meet the needs of a broad range of individuals and situations
Communicate in a clear and consistent manner across all agency lines and with people outside
the agency
Build and maintain internal and external customer satisfaction
Contribute actively to a work environment that embraces diversity and brings together the
strengths and perspectives of diverse groups to meet organizational goals
Build constructive working relationships characterized by a high level of acceptance, integrity,
cooperation, and mutual regard
Earn the trust, respect, and confidence of co-workers and customers, in good times and bad,
through honesty, forthrightness, and professionalism
Accept personal responsibility for the quality and timeliness of work, and for meeting
expectations
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Seek opportunities to resolve problems, achieve goals, or otherwise advance the Commission’s
mission
Knowledge, Skills, and Abilities
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Strong business process, project management, and task management skills
Strong organizational and presentation skills
Demonstrated ability to manage resources and time-sensitive, case-based testing
Knowledge of network security and encryption systems
Knowledge of the types of investigative procedures employed by the IEB
Experience in designing and maintaining documentation
Experience in developing and maintaining technical standards
Experience in the promulgation of regulations in the gaming industry
Experience in gaming industry regulation and compliance
Ability to create strategies for risk mitigation and contingency planning
Ability to delegate work among staff
Ability to manage and resolve conflicts within a project team
Ability to efficiently identify and solve problems
Ability to analyze information obtained through interview and observation
Experience, Education, and Training
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Bachelor’s degree or higher in electrical engineering, computer engineering, software
engineering, or computer science
Minimum of 5 years of progressively responsible management positions in a gaming laboratory
environment including at least two years of establishing goals and operational policies and
procedures for professional subordinates involved in engineering and statistics, or an equivalent
combination of experience and training
Knowledge of operating systems such as Microsoft windows, Windows CE, UNIX/Linux. Working
knowledge of C,C++, TCP/IP, XML, and networking
Minimum 5–10 years’ experience in IT management
Minimum 3 years’ experience coordinating and/or supporting IT business processes
Experience in gaming industry compliance preferred
Salary is commensurate with experience.
To apply, please send a cover letter as an email, including salary requirements, along with your resume,
to mgcjobs@state.ma.us. The job title should appear as the subject of the email.
The successful candidate will be required to pass an extensive background check that includes a full
credit check, CORI, drug screen, and finger printing.
It is the policy of the Massachusetts Gaming Commission and the Commonwealth of Massachusetts to
afford equal employment opportunities to all qualified individuals, without regard to their race, color,
ancestry, religion, sex, sexual orientation, national origin, age, physical or mental disability, citizenship
status, veteran status, gender identity or expression, or any other characteristic or status that is
protected by federal, state, or local law.