FIRST QUARTER 2013
State Regulators and NCUA Hold
National Meeting on Policy Issues
A
nnually, state regulators and the
National Credit Union Administration (NCUA) gather for their National Regulators Meeting for regulatorto-regulator discussion on national policy
issues affecting state-chartered credit
unions. This meeting took place, March
18-20 in San Antonio, Texas.
Nearly 70 state regulators, the NCUA
Board and NCUA senior staff participated in the meeting, focusing on
examination and supervision issues for
state-chartered credit unions. NASCUS
See NATIONAL MEETING Page 2
John Ducrest, Commissioner of the Louisiana Office of Financial Institutions and
Debbie Matz, NCUA Chairman at the NCUA/
NASCUS National Meeting in San Antonio
NASCUS recently sat down with two NASCUS members and advocates of the state
credit union system to get their perspectives on the state credit union charter and
issues impacting credit unions. As NASCUS is a forum for interaction between state
credit unions and state regulators, we provide one state regulator perspective and one
state credit union perspective here.
S
In your view as a state regulator, why
would a credit union choose to be statechartered in GA?
Credit unions choosing a state charter in
Georgia, or for that matter in virtually any
state, are typically making the decision
based on two primary factors: 1) direct
local access to decision making authoriSee PLEGER Page 6
By Mary Martha Fortney, NASCUS
President and CEO
A
Two Perspectives on the State
Credit Union System and Charter
tephen (Steve)
S. Pleger is
a NASCUS
Board member and
Senior Deputy Commissioner for the
Georgia Department
of Banking and
Georgia is renowned
Stephen S. Pleger
for their strong supervision program.
Improving Examination
Effeciencies
R
ick Stipa is the
CEO of TruMark
Financial and
an active member
of the NASCUS
Advisory Council.
TruMark Financial is
one of the strongest, most progressive credit unions in Rick Stipa
the nation, offering
a full range of banking, investing, and
insurance services to more than 96,000
members in Southeastern Pa.
s the credit
union system emerges from the midst
of the economic
downturn it is
time to consider
what changes
are needed going
forward. As credit Mary Martha Fortney
unions focus on
See PRESIDENTS MESSAGE Page 2
Attention: NASCUS Advisory
Council Members
Save the Date for an
Examination Efficiencies
Teleconference
u
April 25, 2013 • 2:00 pm Eastern
MORE INFORMATION Page 3
IN THIS ISSUE
United States of “NASCUS”
2
State Representation on NCUA Board 3
NCUA and NCCUD Resume Working
3
NASCUS Summit 2013
4
NASCUS Education Calendar
7
Founded in 1939, TruMark Financial is
headquartered in Trevose, Pa., and has
approximately $1.4 billion in assets
through its 14 branches, Call Center, and
a suite of innovative online services. To
learn more about TruMark Financial, visit
See STIPA Page 6
NASCUS STATELINE • FIRST QUARTER 2013
1
President’s Message
continued from page 1
operations and assimilating new regulations, NASCUS is working with its membership to shape an enhanced regulatory
and supervisory environment for statechartered credit unions.
Developing efficiencies in examination
and supervision is critical for a safe,
sound and viable future for the credit
union system. As might be expected from
such a widespread and lingering economic downturn, Congress and various federal
regulators have responded with additional
layers of regulation and notably with
the creation of the Consumer Financial
Protection Bureau (CFPB): a new federal
agency with far reaching jurisdiction over
both depositories and non-depositories.
The net effect of this has profound implications for both state regulatory agencies
and state credit unions.
From the perspective of a state regulatory
agency, the regulatory changes are leading to increased work load for examiners.
This in turn leads to increased agency
resource expenditures, elevated
Developing
staff turnover, and
efficiencies in
in some cases
examination
to misallocated
priorities during
and supervision
an examination.
is critical for a
NASCUS’ initiative
to identify efficien- safe, sound and
cies in examinaviable future for
tions should help
the credit union
to alleviate many
system.
of these pressures.
Finding efficiencies could allow limited
examination time to be better focused
on material risk in a particular institution.
This focus in turn could provide examiners
the needed time to dig deeper in those
areas to determine if the material risk is
unabated and represents a real risk of
loss to the insurance fund or the failure
of the institution. Conversely, the deeper
dive into the areas of material risk could
provide examiners the time needed to
more fully understand the credit union’s
enterprise wide risk mitigation strategies
for those materially risky activities which
in turn might lead to the conclusion that
the risk is being sufficiently managed.
Increased efficiencies would also benefit credit unions by providing more time
for discussion between regulators and
credit unions of supervisory concerns.
The enhanced communication allows
2
NASCUS STATELINE • FIRST QUARTER 2013
“United States of NASCUS”
We appreciate the steadfast support of longtime NASCUS members who
understand the importance NASCUS’ mission of preserving and strengthening the state charter. We are embarking on an awareness campaign within
the state credit union community to spread the word about NASCUS. In
the campaign, we urge all state credit unions to “Join the United States
of NASCUS,” to influence the policies that will decide the future of the
state system. NASCUS member credit union CEOs and regulators explain,
through video and written testimonials, the importance of becoming a part
of NASCUS. If you have any questions about this campaign or would like to
lend your voice, contact NASCUS President and CEO Mary Martha Fortney
at marymartha@nascus.org.
for clear understandings of issues and
corrective steps needed. In such a way
“unnecessary” enforcement actions may
be avoided and supervisory focus can be
redirected to other credit unions where
the material risk is unmitigated.
Increased efficiencies could potentially
also temper the need for increased funding for regulatory agencies. Through more
focused and efficient examinations, regulators may be able to reduce travel time
for examiners without sacrificing valuable
on-site interactive time with credit unions.
The reduced travel time translates to cost
savings in lower lodging and per diem
expenses. The reduced travel time might
also mitigate examiner burnout, allowing
agencies to retain seasoned examiners
and reduce costs associated with uptraining new hires.
To identify efficiencies and general improvements in the examination process,
NASCUS’ initiative is taking a comprehensive look at the process from prescoping through conclusion and delivery
of a final report. Already, some interesting concepts are being identified and
developed. These promising concepts
include improving the entrance letter and
the procedures for identifying and collecting pre-examination information from
credit unions. The initiative is also evaluating improved information transmission
between credit unions and regulators.
Additional concepts being evaluated involve centralized subject matter experts
for uniform portfolio analysis and use of
more specialized examiners.
Another area suggested by credit unions
for evaluation is clarifying the authority given to “guidance” as opposed to
regulation and improving the processes
for reconciling divergent opinions between
examiners and credit unions regarding
“best” business practices. Clarifying
the distinctions between guidance and
regulation will lead to an evaluation of
how examination findings are presented.
Clarifying such issues and improving the
presentation of examination findings benefits both regulators and credit unions.
Examination reports are more effective
when they clearly distinguish opinions and
suggestions from regulatory violations
and mandatory remedial actions.
NASCUS’ examination efficiencies initiative is a concrete step that will deliver
real benefits to both regulators and credit
unions. To learn more about the project or
to share your thoughts on how to improve
examination efficiency, contact NASCUS.
National Meeting
continued from page 1
state regulators and NCUA meet in
person several times a year, as well as
by teleconference each month to discuss
critical issues impacting credit unions.
NASCUS state regulators and the NCUA
will also meet in-person later this year
during NASCUS’ State System Summit,
Sept. 18-20 in Coeur D’Alene, Idaho.
NASCUS asks Congress to Include
LICU Designation
State Representation on NCUA Board
tate-chartered credit unions will
N
ASCUS submitted a statement to
the Subcommittee on Financial
Institutions and Consumer Credit
for the April 10 Hearing on Examining
Credit Union Regulatory Burden.
NASCUS’ testimony touches on several
concepts for consideration to improve the
regulatory supervision of state-chartered
credit unions while providing prudent
regulatory relief, including the need for
credit union capital reform, state regulatory representation on the National Credit
Union Administration (NCUA) Board, and
increasing the size of the NCUA Board.
NASCUS’ recommendations for regulatory relief emphasize reforms that
both improve the regulatory supervision of credit unions and enhance the
consumer member access to quality
credit union products and services and
enhance the capabilities of state-chartered credit unions. Ultimately these
recommendations will benefit the tens
of millions of credit union consumer
members that belong to the nation’s
state-chartered credit unions.
“NASCUS is supportive of Congress’ efforts to provide regulatory relief, and we
want to ensure that state charters benefit from relief initiatives” said NASCUS
President and CEO Mary Martha Fortney.
“NASCUS continually works to raise
awareness of regulatory relief for the
state system both in Congress and at
NCUA.”
To see the testimony click here.
NCUA and North Carolina Credit Union Division
(NCCUD) Resume Working Relationship
A
t NASCUS, we work diligently to
preserve and protect state authority in the oversight of
state-chartered credit unions.
Dedicated to defending and
advancing a strong state
credit union system, NASCUS
and its members actively
support this mission and
value every day. Along
with others in the credit
union system including the North Carolina
Credit Union League,
NASCUS recently played
an instrumental role in
helping to restore the working relationship between the National Credit Union
Administration (NCUA) and the North
Carolina Credit Union Division, which is
positive news for the North Carolina state
Attention: NASCUS Advisory
Council Members
Save the Date for an
Examination Efficiencies
Teleconference
uA
pril 25, 2013
2:00 pm Eastern
credit unions and the state-chartered
credit union system nationwide. NCUA
and the NCCUD have agreed to
resume a working relationship.
On February 8, after a meeting
between the NCUA Chairman
and Rose Conner, North Carolina’s Acting Administrator, the
Division notified NC’s state
credit unions that NCUA’s
separate contacts will cease.
Ms. Conner also informed
the credit unions that the
NCCUD and NCUA will again
work to coordinate examination schedules. NASCUS
is looking forward to working with Acting
Administrator Conner and North Carolina’s
credit unions as the supervision process
for North Carolina state-chartered credit
unions returns to business as usual.
NASCUS regulator members are taking a comprehensive look at the examination process to
determine efficiencies in an effort to make use
of agency and credit union resources more
effectively (See President’s message for more
information). Join State Regulator Linda Jekel
and NASCUS Management on this important
effort by participating in this teleconference. If
you have any questions, email Brian Knight at
Brian@nascus.org. Dial in info will be sent to
all NASCUS Advisory Council members shortly.
S
now find it easier to determine if
they are eligible for designation as
low-income credit unions (LICU) through
a cooperative effort by the National
Credit Union Administration (NCUA) and
NASCUS.
State regulators can now provide limited
geographic and income data to NCUA’s
AIRES system when they upload their
examinations. NCUA will use that data
to determine if there are state-chartered
credit unions eligible for the low-income
designation and provide a list to state
regulators on a quarterly basis. State
regulators have the sole authority to
make the LICU designation for statechartered credit unions.
“Consistency and cooperation are fundamental to effective regulation, and so
is creating opportunities,” NCUA Board
Chairman Debbie Matz said. “This is a
great example of how state and federal
regulators can work together to help
state-chartered credit unions that qualify
obtain a low-income designation. NCUA
will provide state regulators with lists of
credit unions that could qualify, and the
states take it from there.”
“Streamlining the process for federally insured, state-chartered credit unions that
might seek the low-income credit union
designation is a tangible benefit to the
state system,” NASCUS President and
CEO Mary Martha Fortney said.
To qualify as a LICU, a majority of a credit
union’s membership must meet low-income thresholds based on 2010 Census
data. A LICU designation can provide
certain regulatory benefits to qualifying
state-chartered credit unions under certain circumstances and when state law
permits, including:
•E
ligibility for Community Development
Revolving Loan Fund grants and lowinterest loans;
• Ability to obtain supplemental capital;
•E
xemption from the 12.25 percent
statutory cap on member business
loans; and
•A
bility to accept non-member deposits
from any source.
NASCUS STATELINE • FIRST QUARTER 2013
3
Registration Open
NASCUS SUMMIT 2013
COEUR D’ALENE IDAHO
SEPTEMBER 18–20, 2013
N
ASCUS conferences are
designed to help strengthen
state-chartered credit unions
and state supervision.
Attendees benefit from
industry-leading presenters and
exclusive networking events. NASCUS
promotes education, collaboration
as well as collectively articulating
concerns and leveraging collective
resources to improve state credit
unions.
NASCUS invites you to join the
system’s leaders to address the top
challenges confronting state credit
unions and regulators at the 2013
NASCUS State System Summit in
Idaho.
4
NASCUS STATELINE • FIRST QUARTER 2013
Here are just a few reasons why you should attend:
• Influence the future of the state-chartered credit union system
•C
ollaborate with your peers to address the growing regulatory
burden which continues to put a burden on credit union
operations
•K
eep current on state and national issues facing state-chartered
credit unions
Lodging
Agenda
The Summit will take place at
the Coeur D’Alene, ID. The hotel
is located at 115 S. 2nd Street,
Coeur D’Alene, ID 83814.
Please note our program begins at
8:00 a.m. on Wednesday, September 18 and concludes at 12 p.m.
on Friday, September 20, 2013.
A full schedule of speakers and
events will be forthcoming at
www.nascus.org.
For reservations, dial 1-800-6885253 and ask for the NASCUS
room block at the Coeur D’Alene
Hotel. The NASCUS rate is $99
for the North Tower and $199 for
the Lake Tower/Park Tower.
These room rates expire at
midnight on August 1, 2013 but
may sell out prior to this date
make your reservations early.
Register at www.nascus.org or
by faxing the adjacent form to
(703) 528-3248. Please copy for
additional registrants.
REGISTER ONLINE
Registration Form
Register at www.nascus.org or by faxing
this form to (703) 528-3248.
Please copy for additional registrants.
REGISTER ONLINE
Name
Scholarships Available for
State Regulators
Due to the generosity of the NASCUS
Credit Union Advisory Council members
who donate to NISCUE, Summit
scholarships are available for state
regulators. Contact Jenny Champagne
at jenny@nascus.org for information
and an application.
Name preferred on badge
Title
Organization
Mailing Address
City
StateZip
PhoneEmail
Spouse/Guest name
Registration Fee Summary: NASCUS Members*
First Timer Free
Non-Members
Spouses/Guest Program**
Before July 31, 2013
After July 31, 2013
$995
$1,095
$0
$0
$1,095$1,245
$300
$400
*A special state agency rate is available for state regulators. Contact Isaida Woo at
isaida@nascus.org for details. Also, Credit Union Advisory Council members can bring a
colleague for half price with a paid registrant.
**NASCUS’ Spouse/Guest Program includes:
• Breakfast with attendees on September 18-20
• Networking Luncheon on September 18
• NASCUS Chairmen’s Lunch on September 18
Cancellation Policy
All refunds/cancelations must be made in writing by September 1, 2013 and are
subject to a $75 administrative fee. No refunds will be accepted after this date.
Substitutions are permitted at any time.
Method of Payment
¢ Check/Share Draft________________________________________________________
¢ Send me an invoice_______________________________________________________
¢ Charge my credit card__________________________________ Exp. Date__________
Questions? Contact NASCUS at (703) 528-0796 or email isaida@nascus.org.
NASCUS STATELINE • FIRST QUARTER 2013
5
Pleger
continued from page 1
ties, and 2) a charter option designed
to meet the unique characteristics and
needs of the local market. For example,
our Commissioner and staff are routinely
engaged, by telephone or in person, by
credit union managers and trade association representatives to discuss new
authorities or activities in order to gauge
the Department’s perspective on the
legalities and risks. In addition, these
same representatives are often onsite at
the Georgia State Capitol to directly voice
their opinions on legislative matters, ensuring that state-chartered credit union interests are considered and appropriately
balanced in the state lawmaking process.
Through this collaborative effort involving
lawmakers, credit unions, and regulators,
a unique Georgia state-charter has been
designed to meet the specific wants and
needs of Georgians; wants and needs
that may differ materially from those in
California, Kansas, or Maine due to the
unique characteristics of each state’s
demographics and economy. Through this
process, the states serve as laboratories
of innovation, with the most beneficial
ideas spreading through a combination
of competition and best practice to other
state-charters as well as the federal system. A good example is the community
based charter, which as that charter is
defined in Georgia, offers a very attractive
business model option and broadened access to credit union services. Innovations
in this charter option at the state-level
create a healthy tension with other state
and federal regulators to ensure that
their charter options retain equally safe,
sound, and competitive characteristics.
CUNA’s recent exam survey cited some
dissatisfaction in credit unions with
joint FISCU Examinations. NASCUS
state regulators are committed to
ensuring joint examinations are positive
experiences. From your perspective,
what can the states and NCUA do to
improve credit union’s experience during joint examinations?
What we state regulators and the NCUA
can and should do is trust in and rely
upon each other’s work. Duplicating each
other’s efforts or failing to coordinate
and communicate on the timing and
nature of exam activities should not happen, or at least be the very rare exception. In addition, we should promote
procedures that minimize the potential
for mixed messages or muddled communication of exam findings and ratings
6
NASCUS STATELINE • FIRST QUARTER 2013
on joint exams. Both the state and NCUA
have legitimate stakes in the supervision of federally insured state-chartered
credit unions, but poorly coordinated
or disjointed exam processes diminish
the value of state charters and threaten
the dual chartering system. The NCUA,
with its unique structure as both federal
chartering agency and deposit insurer,
should be particularly sensitive to any
actions on its part that may potentially
damage the value of state charters, and
we state regulators should be open and
transparent in our engagement with the
NCUA to ensure that it has full access to
information critical to its important role
Stipa
continued from page 1
www.trumarkonline.org.
We understand that TruMark Financial
had a very successful year in 2012. Tell
us a little about your success in terms
of growth and return on assets.
Last year was the most profitable since
Trevose, Pa.-based TruMark Financial
Credit Union’s founding in 1939, earning
net income of
$14.5 million.
Because of its
high regard for
Although the
rate environemployees, a
ment made net
consortium of
interest margin
business leaders
a challenge,
other sources of
recognized Truincome elevated
Mark Financial
earnings. The acamong the Best
tive mortgage refinancing market
Places to Work
was instrumental,
in Pennsylvania
allowing the
2012.
credit union to
sell $151 million
in first mortgages
while retaining the loans’ servicing
rights. This helped push non-operating
income to $4.1 million. Contributing
another $17.6 million to the credit union,
non-interest income’s leading sources
included interchange on credit and debit
cards, investment sales to members,
insurance and debt protection sales, and
service charges related to a new relationship checking account program.
The credit union also enjoyed significant
loan growth at 11 percent in 2012. Total
assets increased 2.9 percent, with the
credit union finishing the year just shy of
$1.4 billion. That combined with strong
as deposit insurer. In addition, we state
regulators should be respectful of the
role of the NCUA in its interpretation and
enforcement of applicable federal laws.
NCUA and NASCUS leadership have
renewed their commitment to a strong
and cooperative partnership. We must
ensure that this renewed commitment is
fully understood and practiced by examiners in the field operating in a cooperative spirit of mutual respect. Otherwise,
state-chartered credit unions get caught
in the middle, and the dual chartering
system suffers.
To see Steve’s full interview click here.
income growth moved the net worth from
9.56 percent in 2011 to 10.33 percent
in 2012.
We know success does not just “occur.”
What do you feel are some of the things
TruMark Financial has done to position
itself for these opportunities?
The credit union’s Officials and management realize TruMark Financial is no
overnight sensation. The success it saw
in 2012 came from decades of member
growth, organically and through mergers;
from constant process improvements
and product enhancements; from adding
10 additional branches in as many years;
from changing its charter to communitybased; from creating and growing a new
brand identity; and from developing,
rewarding, and motivating its employees.
The credit union’s Officials and management strive to create a positive, rewarding experience for employees. Ongoing
employee satisfaction surveys provide
direction as to what employees enjoy and
what opportunities exist for change.
Because of its high regard for employees, a consortium of business leaders
recognized TruMark Financial among
the Best Places to Work in Pennsylvania
2012 through a program coordinated by
the Central Pennsylvania Business Journal. The credit union also earned similar
kudos when The Philadelphia Inquirer’s
Top Workplaces 2013 program recognized it as one of the top 100 places
to work in the Philadelphia region for
the fourth consecutive year. The impact
shows through annual member satisfaction surveys, too, where TruMark Financial consistently ranks above its peers.
In 2012 alone, the credit union added
1,292 members through mergers or
See STIPA Page 8
NASCUS Upcoming Educational Events
Email isaida@nascus.org with your questions
NASCUS Information Technology
School
Register online
for all events at this link.
Ohio Examiners’ Conference
(Open to all Credit Union Examiners Nationwide)
June 4-6, 2013 Columbus, Ohio
More than two-and-half days of instruc- This event is the one NASCUS
education event for regulators-only,
tion, this forum will provide attendees
allowing for open regulator-to-regulator
with an in-depth look at information
technology (IT) issues for credit unions. discussion on the most pressing
issues and challenges facing state
The school will focus on the following
examiners. The school includes twotopics:
and-half-days of sessions on diverse
training for state examiners. Topics
•Threats and Regulations: A look at the revolve around three core themes
current “threatscape,” hackers and an — Consumer Compliance, Lending
intro to Gramm-Leach-Bliley Act (GLBA) (member business and specialized)
and Federal Financial Institutions Exand Corporate Governance.
amination Council (FFIEC) guidelines
April 29-May 2, 2013
Sacramento, CA
•Basic Technical Skills: Discussion
of networks and network diagrams,
anti-malware, vulnerability and patch
management
•Other IT Compliance Areas: Vendor
management, business continuity
planning and disaster recovery and
emerging tech including social networking, virtualization and cloud
The early bird rate is $695 before April
18 for NASCUS members and $795 for
non-members. This school is open to
both credit union and examiners.
NASCUS Directors Colleges
Springfield, Illinois
May 2, 2013
Mission, Kansas
May 8, 2013
Milwaukee, Wisconsin
June 18, 2013
NASCUS is proud to work with state
regulatory agencies and leagues
around the country as we continue
our Directors College series. Please
save the date for these popular oneday events geared toward enhancing
directors’ understanding of the critical
statutory, fiduciary and regulatory
responsibilities of a director. Email
isaida@nascus.org with your questions
on the NASCUS Directors College
series.
Examiners Forum
May 14-16, 2013
Los Angeles, CA
The Examiners Forum is scheduled for
May 14-16, 2013 in Los Angeles, CA.
The Examiners Forum hosted by California Credit Union is open to both examiners and credit unions.
Some of our topics include Operational
risk, in this session we will focus on how
to mitigate operational risks by reviewing:
Fraud losses — frequency/severity and
mitigation steps. Attendees will also have
an discuss managing Fraud and case
studies that focus on wire transfers,
fraudulent deposits and lending.
The Examiners Forum will also cover internal fraud, which will focus on growing
concern with employee dishonesty such
as current internal fraud trends and driving factors, common behavioral red flags,
case studies and real-life examples. The
fee for the examiners forum is $695.
NASCUS is offering state agencies rate
of $995 for a single registration and
$1295 for up to three registrations to
attend the Summit. NISCUE is also
offering scholarships for regulators who
otherwise cannot attend the Summit.
Please email jenny@nascus.org for an
application.
Hotel: Address:
Phone: Fax: The Coeur D’Alene
115 S. 2nd Street
Coeur d’Alene, ID 83814
208-765-4000
208-664-7276
NASCUS/CUNA 2013 Bank Secrecy
Act Conference
November 3-6, 2013
Orlando, FL
NASCUS and CUNA will continue its
partnership on this comprehensive
BSA training event that brings together
BSA compliance officers, examiners
and regulators and industry experts for
nearly four days of discussion, networking and education on BSA compliance
issues.
Follow NASCUS on Twitter
NASCUS can be
found on Twitter as
TheNASCUS. Follow
us for NASCUS
news and announcements. Contact Jenny Champagne at jenny@
nascus.org with your questions.
The school is open to both credit union
and examiners. Register at this link.
NASCUS 2013 State System Summit
September 18-20, 2013
Coeur d’Alene, Idaho
Plan now to join us in Idaho in
September! Don’t miss the annual
gathering of the state credit union
system! For more information please visit
www.nascus.org.
Renew Your NASCUS
Dues Online!
LOG IN HERE
at www.nascus.org
NASCUS STATELINE • FIRST QUARTER 2013
7
NASCUS Thanks NISCUE Donors!
Stipa
he National Institute of State Credit Union Examination (NISCUE), through the
generosity of NASCUS Credit Union Advisory Council members, funds training
programs designed specifically for state credit union examiners. These programs
are offered throughout the year directly at locations convenient to state credit union
agencies and online to ensure that training is available when examiners in your state
need it.
purchase and assumption transactions.
Another 7,556 members joined of their
own volition, with referrals from existing
members being the greatest source followed by indirect lending. In an unprecedented move, the credit union launched
a summertime ad campaign with Cole
Hamels, the Phillies’ star pitcher, to raise
funds for Hamels’ philanthropic foundation while bringing more than 950 new
members with checking accounts.
T
NISCUE sponsors training focused on enhancing examiners skill levels in several
states concentrating on critical examination areas including asset/liability management, information technology, member business lending and consumer compliance.
NASCUS thanks the following NASCUS Credit Union Advisory Council members who
fund programs for state examiners through donations to NISCUE.
Alabama Telco Credit Union, AL
Fort McClellan Credit Union, AL
Alabama Teachers Credit Union, AL
Arizona State Credit Union, AZ
Educational Employees Credit Union, CA
America’s Christian Credit Union, CA
Sooper Credit Union, CO
Boulder Valley Credit Union, CO
Floridacentral Credit Union, FL
Mutual Savings Credit Union, GA
Pinnacle Credit Union, GA
Combined Employees Credit Union, GA
1st Choice Credit Union, GA
Delta Community Credit Union, GA
Flowers Employees Credit League Credit
Union, GA
Savannah Postal Credit Union, GA
Cedar Falls Community Credit Union, IA
Idaho Central Credit Union, ID
A+ Credit Union, ID
Public Employees Credit Union, ID
Great Lakes Credit Union, IL
Motorola Employees Credit Union, IL
Forum Credit Union, IN
Kokomo Post Office Credit Union, IN
Bluestem Community Credit Union, KS
New Century Credit Union, KS
Medical Community Credit Union, KS
Michoud Credit Union, LA
River Cities Credit Union, LA
Tangipahoa Parish Teachers Credit Union, LA
Louisiana Central Credit Union, LA
Co-Op Services Credit Union, MI
Kalsee Credit Union, MI
Great Lakes Members Credit Union, MI
Astera Credit Union, MI
Chippewa County Credit Union, MI
Sterling Van Dyke Credit Union, MI
Total Community Credit Union, MI
Thornapple Valley Community Credit Union, MI
My Postal Credit Union, MI
Eastern Michigan University Credit Union, MI
Bear Paw Credit Union, MT
Charlotte Fire Department Credit Union, NC
Blue Flame Credit Union, NC
Hanesbrands Credit Union, NC
Mountain Credit Union, NC
Members Credit Union, NC
State Employees’ Credit Union, NC
Credit Union of New Jersey, NJ
Akron Firefighters Credit Union, OH
Postal Family Credit Union, OH
8
NASCUS STATELINE • FIRST QUARTER 2013
Millstream Area Credit Union, OH
Kemba Credit Union, OH
Universal 1 Credit Union, OH
Genesis Employees Credit Union, OH
BSE Credit Union, OH
GROhio Community Credit Union, OH
PSE Credit Union, OH
Greater Cincinnati Credit Union, Inc., OH
Oregon Community Credit Union, OR
Benton County Schools Credit Union, OR
Unitus Community Credit Union, OR
Community Regional Credit Union, PA
White Rose Credit Union, PA
Northampton Area School District Employees
Credit Union, PA
Norristown Bell Credit Union, PA
Southeast Financial Credit Union, TN
Knoxville News Sentinel Employees Credit
Union, TN
The Tennessee Credit Union, TN
Bowater Employees Credit Union, TN
Nashville Firemen’s Credit Union, TN
McNairy County Employees Credit Union, TN
Kimberly Clark Credit Union, TN
Life Credit Union, TN
Knoxville Post Office Credit Union, TN
Linkage Credit Union, TX
Southern Star Credit Union, TX
Texas Workforce Credit Union, TX
Amarillo Postal Employees Credit Union, TX
Metro Medical Credit Union, TX
Light Commerce Credit Union, TX
Memorial Credit Union, TX
P&S Credit Union, UT
San Juan Credit Union, UT
P&S Credit Union, UT
Virginia Credit Union, VA
University of VA Community Credit Union, VA
Old Dominion Credit Union, VA
Richmond Fire Department Credit Union, VA
BECU, WA
Harborstone Credit Union, WA
Red Canoe Credit Union, WA
Columbia Credit Union, WA
School Employees Credit Union of
Washington, WA
Community First Credit Union, WI
CONE Credit Union, WI
Fox Communities Credit Union, WI
Westconsin Credit Union, WI
Pluswood Credit Union, WI
continued from page 6
The credit union’s management also established performance metrics and strategies centering on areas for improvement
including financial targets, direct auto loan
growth, penetration of direct deposit, and
expanding its base of younger members.
This approach not only clarified the credit
union’s priorities in 2012, it set initiatives
in motion for the credit union’s long-term
sustainability as well.
To give back to the community it
serves, TruMark Financial focuses on
financial literacy. Employees regularly
visit local high schools’ classroom to
teach topics ranging from funds and
credit management to avoiding fraud
and ID theft to improving interviewing
skills. Through 62 visits and 116 presentations for the 2011-2012 school
year, credit union representatives presented to more than 3,800 students.
Each spring, the credit union hosts
an annual Financial Jeopardy event
with seniors from those high schools
competing for scholarships of up to
$5,000. Then in the autumn, the credit
union holds its annual Kiss a Pig event,
raising $36,000 for financial literacy
programs at area schools in 2012. The
credit union also operates student-run
branches in two local high schools.
To see Rick’s full interview, click here.
National Association of
State Credit Union Supervisors
1655 N. Fort Myer Drive, Suite 650
Arlington, VA 22209
(703) 528-8351 • www.nascus.org
©NASCUS 2013. All rights reserved.
Contact NASCUS’ Communications
department by emailing jenny@nascus.org.
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