Roadside Assistance
Regulations
The following definitions are used throughout
this brochure and apply to your membership
and entitlements:
Accident: Damage to a vehicle of any type which is, or could have been,
covered by a motor vehicle insurance policy.
Attending RACQ Contractor ’s Premises: The location where the RACQ
Contractor providing the requested Services operates their business.
Breakdown: Your Nominated Vehicle that is immobilised due to mechanical
or electrical fault but does not include an Incident.
Caravan: A two, four, or six wheeled registered vehicle that is towed by your
Nominated Vehicle, and includes a pop top or camper trailer. Caravans that
are not eligible for Roadside Assistance are detailed on page 10.
Club Services: All Services provided by the RACQ including technical
services, legal guidance and information, travel and accommodation services,
touring and entertainment discounts and advice, Free and discounted touring
maps, guides and retail items. Members who are eligible for Club Services
include the following membership categories: Ordinary, Lifestyle, Associate,
Fleet, free2go and all Honorary Members. Club Services do not include
Roadside Assistance.
Welcome to RACQ’s
Roadside Assistance Services
Constructed Road/Driveway: A government gazetted road or driveway
which is accessible under all weather conditions by a two wheel drive motor
vehicle.
This booklet explains how we can help when you have problems
with your Nominated Vehicle. Please take a few minutes to familiarise
yourself with your Roadside Assistance entitlements and the
conditions of Roadside.
Free: That no charge is levied at the point of Service delivery.
About RACQ
Incident: A vehicle cannot be made mobile due to Accident, theft, or vandalism.
We are a mutual association committed to making the everyday
lives of members easier; whether through our world-class Roadside
Assistance or any of our various other products and services.
Intermediate Location: A location along the most direct route from a
Breakdown site to the Attending RACQ Contractor’s Premises.
RACQ was formed in 1905 with just 12 members. Our iconic patrols
took to the streets in 1925 and have since rescued more than 25
million Queenslanders from the roadside.
Today, RACQ is the State’s peak motoring organisation, providing
a wide range of motoring, travel and other services and benefits –
ranging from 24-hour Roadside Assistance, discounted car and home
insurance to shopping and retail discounts and finance services to
members and their families.
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Driver: Person (including a member) driving the Nominated Vehicle and who
requests Roadside Assistance following a Breakdown.
free2go Program: A youth membership program that offers free and
discounted membership to students completing Year 11 and Year 12 at
a Queensland school as published by the Department of Education and
Queensland residents aged 16, 17, 18 and 19 years.
Member: A person who has paid the applicable annual membership fee.
Membership: A membership that has not expired at the time of requesting
Service and for which annual fee has been paid.
Nominated Vehicle: Any registered motor vehicle or motor cycle whose
registration details are listed with RACQ but excludes those listed on page
9. A Nominated Vehicle, for the purposes of this brochure, also includes any
eligible motor vehicle or motor cycle driven by a member where Personal
Roadside Assistance is applicable.
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Personal Roadside Assistance: Members who have purchased upgrades
to Ultra Care or RACQ Ultimate or who hold a Gold or Gold50 loyalty
level or who are in the second year of the free2go Program receive Roadside
Assistance following a Breakdown in any eligible vehicle they are driving. The
Member who actually requires Roadside Assistance must be with the vehicle
when the vehicle breaks down and in some circumstances, may be required
to provide proof of identity before Service is provided. For the avoidance of
doubt, this assistance will not be provided where the Member was not driving
the eligible vehicle at the time it broke down.
RACQ Consultant: A person engaged by RACQ who is empowered to
arrange and assist in the provision of the Services.
RACQ Contractor: A person engaged by RACQ to provide Services.
Reciprocal: A Member or Driver will receive the entitlements that the
interstate Automobile Club/Association would normally provide to their
Members. Entitlements will vary from state to state.
Recovery: The transport of your Nominated Vehicle to another location using
a conventional car carrier.
Remote Area: Any area where Roadside Assistance cannot be provided from
an RACQ Contractor or contractor affiliated to an interstate Automobile Club/
Association.
Roadside: The standard level of Roadside Assistance provided to you in the
event that your Nominated Vehicle breaks down, and includes Club Services.
Roadside Assistance: Attendance to a Driver requested where the
Nominated Vehicle has suffered a Breakdown. A Member who is in the
second year of the free2go Program or who has purchased upgrades to Ultra
Care or RACQ Ultimate will receive Roadside Assistance in any eligible
registered motor vehicle or motor cycle that has suffered a Breakdown. This
is known as Personal Roadside Assistance.
Roadworthy: Roadworthy as defined by Queensland Legislation.
Running Gear: The Caravan or Trailer’s axle and wheel assemblies, springs,
draw bars and couplings.
Service/s: Any one or more of the Services outlined in this document. All
Services are subject to confirmation and validation by RACQ Membership
records.
Specialist Equipment: Equipment not normally operated by or made
available to an RACQ Contractor, or equipment normally operated by
an RACQ Contractor where the use, or method of use, is not normally
associated with the provision of the Roadside Assistance.
Trailer: A two, four, or six wheeled registered boat, horse or dog trailer or
any other type of trailer towed behind your Nominated Vehicle. Trailers that
are not eligible for Roadside Assistance are detailed on page 10.
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We’re here to help when
your vehicle breaks down
When your Nominated Vehicle won’t go or stops due to mechanical or
electrical problems, we will try to get it mobile again. If we can’t, we’ll
have it towed to a repairer of your choice within your entitlements.
From that point any repairs are at your discretion and cost.
An important point to note is that Free Roadside Assistance does
not cover you in the event of an Accident and is not a substitute for
motor vehicle insurance. Nevertheless, in the event of an Accident,
we can assist you via the RACQ Help Line, where an RACQ
consultant will provide immediate advice on what actions to take,
including medical or legal guidance and information, arrange for a tow
(at either your cost or the cost of your insurance company) where
necessary and relay urgent messages for you.
Your RACQ Consultant will also arrange accommodation or
alternative transport at your cost. If your Nominated Vehicle does
break down, don’t worry, all you have to do is call us on 13 1111.
Wherever you travel in Australia, our extensive network of RACQ
Consultants and contractors in Queensland, and nationwide through
Reciprocal arrangements with our affiliated Clubs, means help is just a
phone call away. So whenever you need assistance, on the road or at
home, we’re on call for you.
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Roadside Assistance
Towing
The Roadside Assistance entitlements described in this brochure
are those available under Roadside. Additional entitlements may be
available to Members who have purchased upgrades to Plus Care,
Ultra Care or RACQ Ultimate. For details of these upgrades, please
see the respective brochures.
If your Nominated Vehicle cannot be made mobile within the greater
Gold Coast, Brisbane and Sunshine Coast regions, Free towing will
be provided up to 10km from the breakdown location. Any towing
over this limit will be at the Driver’s expense.
Entitlements
This section explains how we can help when you have problems on
the road. Please take a few minutes to familiarise yourself with your
Roadside Assistance entitlements and conditions of Roadside.
Assistance will be provided to any Driver of the Nominated Vehicle
following a Breakdown upon verification of Membership and vehicle
details. Members at the Gold or Gold50 loyalty level, second year
free2go members and members with Ultra Care or RACQ Ultimate
receive Personal Roadside Assistance.
Mechanical or Electrical Breakdown
RACQ will provide Free attendance up to 40km from the Attending
RACQ Contractor’s Premises. Should you break down in a more
Remote Area, an additional fee may be charged. In the event of
a flat battery, a jump-start may be provided, and when required
a replacement battery can be made available at the Driver’s cost,
subject to availability.
Outside of these metro areas, Free towing is provided up to 10km
in any direction from the Breakdown site or up to 40km to return to
the Attending RACQ Contractor’s Premises or Intermediate Location
en route.
Towing conditions
• Free towing is not available after an Accident or theft of your
Nominated Vehicle;
• Vehicles over 2.5 tonnes GVM may require Specialist Equipment;
• A ny Specialist Equipment and/or additional labour may be at the
Driver’s cost – unless these fees can be covered by any Plus Care,
Ultra Care or RACQ Ultimate entitlements; and
• The entitlement is for one Free tow per Breakdown.
Emergency Fuel
When your Nominated Vehicle accidentally runs out of fuel, RACQ
can deliver unleaded petrol or diesel up to 40km from the Attending
RACQ Contractor’s Premises. The fuel is provided at the Driver’s
cost unless the Member has purchased upgrades to Plus Care, Ultra
Care or RACQ Ultimate in which case fuel will be supplied within the
respective entitlements.
Lockout
RACQ will provide Free attendance up to 40km from the Attending
RACQ Contractor’s Premises to open your Nominated Vehicle when
the keys are locked inside it. In the event of lost keys, damaged
locks, or when we are unable to open your Nominated Vehicle, the
services of a locksmith can be arranged at the Driver’s cost.
Please note that your Nominated Vehicle may be specifically designed
by the manufacturer not to be broken into. Following your request
to retrieve keys locked in a vehicle, RACQ will not take responsibility
for any minor damage that may occur.
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Wheel Changing
RACQ will provide Free attendance up to 40km from the Attending
RACQ Contractor’s premises to replace a faulty tyre/wheel with your
vehicle’s Roadworthy spare.
Where the weight of the wheel and tyre assembly is beyond the
safe lifting capacity of a single person, a service fee for additional
assistance may be charged. This fee is payable by the Driver.
Bogged Vehicle
RACQ will provide Free attendance up to 40km from the Attending
RACQ Contractor’s Premises to recover your Nominated Vehicle,
where it can be accessed without leaving a Constructed Road/Driveway.
Note that vehicle size and weight limits may apply for Free Service (see
Conditions for Roadside Assistance on page 9 for more details).
This section outlines the conditions that must be met for RACQ to
provide you with Roadside Assistance at the point of Breakdown. In all
instances, our ability to provide assistance is governed by the resources
available in the area of Breakdown. Even so, your RACQ Consultant will
make every endeavour to assist.
Service Attendance
Attendance to the Breakdown site will be provided Free up to a
distance of 40km from the Attending RACQ Contractor’s Premises via
Constructed Roads/Driveways.
Eligible Vehicles
Any Specialist Equipment and/or additional labour required for the
Recovery of the Vehicle will be at the Driver’s cost.
All registered motor vehicles and motor cycles are eligible for RACQ
Roadside Assistance, except for the following:
Partially Flooded Vehicles or Vehicles that
have been submerged in flood water
• Trucks, buses and other heavy vehicles over 4 tonnes GVM;
If your Nominated Vehicle has stalled while in or after passing through
water, RACQ will provide Free attendance up to 40km from the
Attending RACQ Contractor’s Premises to recover your Nominated
Vehicle, where it can be accessed without leaving a Constructed Road/
Driveway. Any Specialist Equipment and/or additional labour required
for the recovery of the Nominated Vehicle will be at the Driver’s cost.
• Vehicles offered for sale by a licensed motor vehicle dealer;
If the Nominated Vehicle is subsequently found to have ingested water,
you will need to contact your Insurance provider for further assistance. In
addition, should your Nominated Vehicle be submerged by flood water,
you will need to contact your insurance provider to arrange recovery.
• Others as determined from time to time, details available from RACQ.
RACQ Help Line
If your Nominated Vehicle cannot be mobilised at the roadside or if
it is involved in an Accident, call 13 1111 and an RACQ Consultant
can arrange at your request, a tow, a taxi, hire car or accommodation
(all at your cost) and/or relay urgent messages to family, friends or
colleagues.
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Conditions for Roadside
Assistance
• Taxis, limousines and other private rental hire vehicles;
• Rental vehicles;
• Unregistered vehicles or vehicles on a day registration permit;
• Registered and unregistered tractors and farm equipment;
• Vehicles being used or tested in preparation for racing, trial, speed
or hill climbing test, or being used on a race track for any purpose;
• Motorised homes over 4 tonnes GVM; and
Please note, Fleet membership may apply to some of these categories
– contact 13 1905 for more details.
Motor cycles requiring Roadside Assistance may experience delays in
some country areas depending on equipment available.
Liability
Except for any liability which arises where Roadside Assistance
and/or towing are being provided in accordance with the conditions
outlined in this booklet, RACQ and RACQ Contractors accept no
responsibility for damage to Nominated Vehicles, Caravans, Trailers,
other vehicles or property. In addition, no responsibility will be
accepted for any loss of income or any loss or damage arising from
the inability to provide Services.
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Caravans & Trailers
Towing
The following Caravan or Trailer entitlements are included in your
entitlements. Further benefits may be available to those Members
who have purchased upgrades to Plus Care, Ultra Care or RACQ
Ultimate. For more details please see the respective brochures.
If your Nominated Vehicle requires towing and meets the conditions
for Roadside Assistance under Roadside we will also tow your
Caravan or Trailer Free, up to 10km in any direction in a metro area
within the greater Gold Coast, Brisbane and Sunshine Coast regions.
Any towing over this limit will be at the Driver’s expense.
Eligibility
The benefits set out below will apply to any registered Caravan or
Trailer you are towing, with the following exceptions:
• C aravans used as a permanent place of residence. A Caravan that
has been situated at one location for more than four (4) weeks
may be deemed as being a permanent place of residence;
• Caravans or Trailers exceeding 4 tonnes GVM;
• Caravans or Trailers exceeding 7m (23ft) in length including drawbar;
• U nregistered Caravans or Trailers or those on a day registration
permit;
• Caravans or Trailers which use a fifth-wheel (semi-trailer) hitch; and
• Motorised homes over 4 tonnes GVM.
In some areas where an RACQ Contractor is not able to offer
assistance on a Caravan, the Driver may need to pay for the Service
cost and claim reimbursement up to the limit of the benefit (see
Reimbursements on page 15 for more details).
Mechanical or Electrical Breakdown
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Outside of these metro areas, Free towing is provided up to 10km
in any direction from the Breakdown site or up to 40km to return to
the Attending RACQ Contractor’s Premises or Intermediate Location
en route.
Your Caravan or Trailer’s Running Gear must be in a serviceable
condition for towing of a Caravan or Trailer to be undertaken. Where
the Caravan or Trailer requires Specialist Equipment or where excess
distance beyond the Free entitlement applies, any additional cost is
borne by the Driver.
Remote Areas
If for any reason an RACQ Contractor in a country area is unable
to respond to your call, or if you are in a locality where there is no
RACQ Contractor, then call any nearby garage, pay their charges
and apply to the Club for consideration of an ex-gratia payment (see
Reimbursements on page 15 for more details).
Service Deposit
RACQ will provide Free minor repairs and/or adjustments to
your Caravan or Trailer up to 40km from the Attending RACQ
Contractor’s Premises.
If Roadside Assistance is required on your Nominated Vehicle and
Membership cannot be verified, then Service will be provided on
payment of a deposit by the Driver. This deposit may be refunded
when membership details are confirmed by the Driver.
Wheel Changing
Refusal of Service
RACQ will assist with the replacement of a faulty tyre/wheel with
your Roadworthy spare, Free up to 40km from the Attending RACQ
Contractor’s Premises, as stated in your Service entitlements.
RACQ, at its sole discretion, reserves the right not to provide
Roadside Assistance in any situation.
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Free Service
While your RACQ Consultant will endeavour to assist you in all
circumstances, please be aware that Free Service under Roadside does
not include:
• Provision of Roadside Assistance within a period of 24 hours from the
time of your application to join RACQ, unless waived by payment of
the Club’s applicable fee;
• A ttendance and/or towing following damage of any type including fire
or theft, which is, or could have been, covered by a motor vehicle
insurance policy;
• T he removal of glass or towing associated with broken windscreens
or windows. Should you ask for RACQ or an RACQ Contractor to
render such work it will be at your expense;
• Attendance by an RACQ Contractor when your Nominated Vehicle is
under repair at or in an RACQ Contractor’s premises, motor garage or
service station or any other place where repair facilities are available;
• S ervice and/or towing of unregistered vehicles, vehicles under repair
or vehicles on a day registration permit;
• Responsibility for the supply of spare parts and/or tyres;
• Maintenance repairs or general mechanical repairs;
• Work on a Nominated Vehicle in the event of lost keys or
unserviceable/damaged steering locks;
• Transport of passengers beyond the safe carrying capacity of the
towing vehicle, as per Queensland Legislation – however, a taxi can be
arranged at your expense. Members with upgrades to Plus Care, Ultra
Care or RACQ Ultimate may be able to claim taxi entitlements;
• Towing where the weight of the vehicle exceeds 2.5 tonnes GVM
loaded or unloaded;
• Towing where the length of the vehicle exceeds 5.5m or 18 feet;
• Temporary repairs to steering, brakes or other related safety
components. In such cases Service will be extended to towing the
Nominated Vehicle to a place of repair within Free distance limitations.
Anything in excess of that distance will be charged to the Driver;
• A ny additional tow or Service attendance in connection with the one
Breakdown;
• Bogging recovery not within reasonable reach of the constructed Road/
Driveway, or where Special Equipment and/or procedures are required;
• W heel changing where the weight of the wheel and tyre assembly is
beyond the safe lifting capacity of a single person and
• Transport of pets and livestock is the responsibility of the Driver.
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Water crossings – Islands
and inland rivers and creeks
RACQ will provide Roadside Assistance on an island where it or an
RACQ Contractor is able to provide Service on that island. For a list
of current islands please contact RACQ on 13 19 05.
RACQ will provide Roadside Assistance to the following locations
within mainland Queensland where the following rivers need to be
crossed:
• Jardine
• Daintree
• Bloomfield.
In providing Roadside Assistance to you, RACQ or an RACQ
Contractor may need to travel by ferry, barge or boat to reach the
Breakdown site and, if towing is required, to return your Nominated
Vehicle to your end destination (e.g. mainland Queensland or
another location in Queensland only accessible by ferry or boat).
These costs are payable by the Driver, including any costs incurred by
RACQ or an RACQ Contractor to access the Breakdown location.
If towing is needed to transport your Nominated Vehicle and/or
Caravan to mainland Queensland or another location in Queensland
only accessible by ferry or boat, you are responsible for any ferry,
boat or other transportations costs for the tow vehicle and your
Nominated Vehicle and/or Caravan requiring towing.
Where known, costs that may be payable by the Driver following
a request for Services (including Roadside Assistance) that require
a ferry or boat for RACQ or RACQ Contactors to access the
Breakdown location will be discussed with the Driver at the point of
requesting Services or Roadside Assistance.
If you break down in a location or on an island where RACQ or
RACQ Contractors are unable to provide Services or Roadside
Assistance, RACQ may be able to refer you to local service providers.
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Membership Fees &
Reimbursements
Membership fees and other fees paid to RACQ and its Contractors
are not refundable other than for consideration of a Roadside
Assistance call reimbursement.
No refunds will be given on an unexpired Membership.
Reimbursements
Home Repairs
Where payment is made for Roadside Assistance in excess of or
in lieu of Free entitlement under these conditions and you feel
extenuating circumstances exist, you may apply to RACQ for
consideration of an ex-gratia payment. Your application should
include all relevant details, accompanied by the original receipt
covering payment, be signed by you and submitted within 90 days of
the call for Service. This correspondence can be addressed to: RACQ
Road Service Manager, PO Box 4, Springwood QLD 4127.
Excessive Calls
If you attempt to do mechanical work on your Nominated Vehicle
and it won’t start or operate properly as a result of these repairs, you
are not entitled to Free Roadside Assistance from RACQ. We will
however, provide a Free tow of 10km in any direction to a repairer.
Any towing above this Free entitlement must be paid by the Driver.
When Roadside Assistance is requested more frequently than RACQ
considers reasonable, you may be requested to ensure that any
vehicles requiring assistance are placed in sound mechanical and
Roadworthy condition and, until this has been done, any further
requests for Free Service may be refused or Service provided for a fee.
Members are also eligible for Free advice from RACQ’s Technical
Advisory Service, on 1800 623 456 or 07 3666 9148. This Service
operates from 8.30am to 5.00pm Monday to Friday and from 8.30am
to 12.30pm on Saturday.
Fees and Charges
Recovery of Bogged Vehicles
Merchant fees and road tolls
If your Nominated Vehicle becomes bogged or disabled on a beach
or in a bushland area, you are not entitled to Roadside Assistance. If
you find yourself in this situation, you can still call RACQ on 13 1111.
We can refer you to the local RACQ Contractor to discuss your
options for recovery of the Nominated Vehicle.
In the provision of your entitlements by RACQ or RACQ’s Contractor
you or the Driver will not be charged merchant fees, credit card
surcharges or road tolls. This does not apply when RACQ or RACQ’s
Contractor provides services outside your entitlements.
For more information about the fees mentioned in this brochure,
please refer to racq.com/fees
If you hold upgrades to Plus Care, Ultra Care or RACQ Ultimate,
some benefits may be available and you should discuss this with your
RACQ Consultant.
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Other Membership Options
RACQ has a variety of different membership types available that may
suit your individual needs.
Absentee Membership
This is available only to current Members who will be temporarily
overseas. The membership is suspended during the absence and can
be renewed upon return. Membership years will be maintained to
ensure continuing loyalty benefits, although the period of absence
does not contribute to the total years of membership. For more
information and full conditions that apply to Absentee Membership,
contact us on 13 1905.
Lifestyle
This option provides Members with general Club Services, but no
Roadside Assistance. Lifestyle is available if you do not own a vehicle
or do not need or want Roadside Assistance. Members will accrue
years of service and benefits provided under the Loyalty Benefits
Scheme. Please note that this class of membership does not entitle
you to voting rights.
Associate Motoring
This option provides the same benefits as Lifestyle, but is
designed for current Members who have a vehicle serviced by
a manufacturer’s Roadside Assistance program that is affiliated
with RACQ. Please note that Members will not receive Roadside
Assistance and will not receive voting rights. To check if you are
eligible for this option, contact us on 13 1905.
Business & Fleet
RACQ has a range of options to suit the Roadside Assistance needs
of your business, regardless of the number of vehicles. For full
details, conditions and to see which option is right for you, visit
racq.com/business
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Plus Care
Plus Care offers all the advantages of Roadside, but also includes
extra benefits to the total value of $1100 per year. Whether you’re
at home or away, Plus Care gives you the extra assistance of taxi
after towing, fuel if you accidentally run out and emergency locksmith
assistance. You can also access accommodation, vehicle Recovery,
car hire or alternative transport for you and your passengers if you’re
more than 100 kilometres away from home and RACQ estimates
repairs will take longer than 48 hours. Limits and conditions apply, so
for more details please see the Plus Care brochure.
Ultra Care
Ultra Care provides you with a greater level of benefits than Plus
Care, and includes benefits to the total value of $3300 per year. This
option also provides you with Personal Roadside Assistance – which
means that you, as the Member, can receive assistance following a
Breakdown in any eligible vehicle that you are driving. In addition,
any Driver of your Nominated Vehicle will also receive assistance.
Limits and conditions apply, so for more details please see the Ultra
Care brochure.
RACQ Ultimate
RACQ Ultimate is RACQ’s most comprehensive option, providing
you with benefits up to $7000 per year. Like Ultra Care, you will
also receive Personal Roadside Assistance. What’s more, to ensure
that you are never caught without Roadside Assistance, RACQ has
introduced an annual direct debit renewal payment option. To find
out more about this convenient benefit, visit racq.com/ultimate
free2go
free2go provides Free and discounted membership to Queensland’s
youngest motorists, along with other exclusive benefits, discounts
and competitions. For more information, visit one of our stores or
free2go.com.au
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Requesting Roadside
Assistance
When contacting us to request assistance, there are a few things you
can do to help us provide you with Service as soon as possible:
• H ave your details ready – check your vehicle registration details,
vehicle make and vehicle model;
• Find your membership card in case you need to provide your card
number;
• Look around and confirm your location – find the nearest street
corner or a landmark that we can use to determine where you
are; and
• If possible, provide a contact number such as the mobile number
of the driver or passenger with the vehicle.
Helpful tips for RACQ Members
Broken Windscreens
If you break a windscreen, call your insurance company prior to
effecting repairs. Roadside Assistance does not include the removal of
glass or towing associated with broken windscreens. You may breach
your insurer’s policy conditions if you have a windscreen replaced
without their prior approval. If you are insured with RACQ Insurance,
contact your local store or phone the RACQ Claims centre on 13 7202
for assistance.
RACQ Insurance Claim
If you’re insured with RACQ Insurance and you need to make a
claim or arrange an Accident tow, our Claims centre is available
24 hours every day, seven days a week on 13 7202. Claim forms
are also available from any RACQ store or RACQ Insurance
Selected Repairer.
Insurance products are issued by RACQ Insurance Limited ABN 50
009 704 152. Contact our stores, agencies or phone 13 1905 to
obtain a copy of the relevant Product Disclosure Statement. Please
read the Product Disclosure Statement before you make any decision
regarding this product.
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Once you have your information ready, call the RACQ for Roadside
Assistance on 13 1111. You can also download RACQ’s mobile
services application from racq.com/mobile that will allow you to
request Roadside Assistance without placing a call.
Hearing impaired members are able to SMS requests for Roadside
Assistance:
• Cairns, Townsville, Brisbane & Gold Coast: SMS 0428 13 1111
• All other locations: SMS 0427 13 1111
Members with a text telephone or text typewriter can contact RACQ
on the following numbers for Roadside Assistance:
• TTY 07 3248 2074 or
• TTY 1800 623 101
When the RACQ Consultant has confirmed the course of action to
be taken, wait with the vehicle at the agreed pick up point. Please be
aware that if you are not available when the attending RACQ Contractor
arrives, they will wait only a short period before proceeding to the next
job. In some circumstances production of personal identification or a
current driver licence may be required before Service is provided.
Safety
Due to the nature and location of some Breakdowns, your vehicle
may need to be towed to a safe location before an RACQ Contractor
can assess it. It is important to listen and be guided by this person to
ensure the safety of you and any passengers.
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Contact Us
For further information, please see your local RACQ store, visit our
website at racq.com or call us 24 hours every day on 13 1905.
in store racq.com 13 1905
24 hours every day
RACQ Insurance Limited ABN 50 009 704 152
20
2649 Logan Road, Eight Mile Plains, Qld 4113
BBRO6 06/12
RACQ Operations Pty Ltd ABN 80 009 663 414
as agent for The Royal Automobile Club of Queensland Limited ABN 72 009 660 575,