Asteron Lifeguard® Enhancements Recovery Package Contents 1.0 Summary of changes 2 2.0 Improved Included Benefits 4 2.1 Improved – Recovery Increase Benefit – New Trigger Events 4 2.2 Improved – Removal of the $2,000,000 cap on Terminal Illness 4 2.3 Improved – Funeral Advancement Benefit – Increase in Maximum Payment Limit 4 2.4 Improved Definition – Deafness 5 2.5 New Definition – Partial Payment – Intracranial Benign Tumour 5 2.6 New Definition – Benign Tumour of the Spine with Impairment 5 2.7 New Definition – Partial Payment – Benign Tumour of the Spine 5 2.8 Improved – Waiting Period for Recovery 5 2.9 Improved Definition – Cancer 6 2.10 Improved Definition – Heart Attack 6 3.0 Improved Optional Benefits 6 3.1 Improved Definition – Own Occupation TPD (choice of occupation) 7 3.2 New Definition – Own Occupation TPD for Part Time Professionals 7 3.3 Improved – TPD Waiting Period 7 3.4 New – TPD Waiting Period Eligibility 7 3.5 New – Business Security Option 8 3.6 Improvements to the Recovery Plus Option 8 3.6.1 Improved Definition – Recovery Plus Option – Major Treatment Of Early Stage Prostatic Cancer 8 3.6.2 New Definition – Recovery Plus Option –Severe Diabetes Complications 8 3.6.3 New Definition – Recovery Plus Option Partial Benefit – Adult Onset Type 1 Diabetes After Age 30 8 3.6.4 New Definition – Recovery Plus Option Partial Benefit – Early Stage Melanoma Inside back cover 3.6.5 New Definition – Recovery Plus Option Partial Payment – Carcinoma in situ of the Corpus Uteri Inside back cover 3.7 Improvements to the Recovery Reinstatement Option Inside back cover 3.7.1 Improved Sum Insured – Recovery Reinstatement Option – Removal of Maximum Sum Insured Limit Inside back cover 3.7.2 Improved – Recovery Reinstatement Option – Ability to Reinstate Cover after a Partial Recovery Payment Inside back cover 4.0 Contact us Inside back cover Asteron Lifeguard® Enhancements Recovery Package 1 At Asteron Life, we regularly review our policies to ensure that they are at the forefront of industry developments and will continue to meet the financial challenges which may occur as a result of sickness or injury. Providing regular updates is an integral part of our service philosophy at Asteron Life. As a result, we have automatically upgraded your policy to reflect some of the innovations we have made to our Asteron Lifeguard® Recovery Package product. This ensures that your policy remains at the leading edge of insurance and gives you and your family even better value protection at no extra cost. In this brochure you will find a summary of both the automatic enhancements we have made to your policy plus a series of new optional enhancements that you can apply to have added to your existing Asteron Life policy. These improvements offer you an increased number of benefits, improved definitions on benefits and the opportunity to add additional features to your policy. Automatic Enhancements We will enhance your policy without any further cost to you. You will not need to undergo any further medical assessments to benefit from these automatic enhancements, so you can start enjoying your new improved cover today. In the event of a claim, you will be assessed against the most recent, upgraded version of the policy. If, in your opinion, the improvements are less favourable, we will assess you against your previous policy terms. We will work with you and your adviser to ensure that the cover you have is most appropriate to your needs. Optional Benefits Some optional benefits have also been improved. Any optional benefits that you already have will also be upgraded from the effective date of upgrade. We understand that, over time, your needs may change so we have also created some new ‘optional benefits’ that you may be eligible to have added to your policy. Adding some or all of these options to your policy may result in an increased premium and may also require additional underwriting. We can work with you and your adviser to explain these. Changes to Policy Terms Included within this brochure is a summary of changes to the policy terms. If you have any questions or need any further information on these – please contact your adviser or our Asteron Life Customer Service on 1800 221 727 where one of our team will be delighted to help you. 2 Asteron Lifeguard® Enhancements Recovery Package 1.0 Summary of changes This brochure includes a summary of all the upgraded benefits for Asteron Lifeguard® Recovery Package Cover. Depending on the PDS issue number you applied with, some or all of these upgraded terms will already be included in your policy. Included benefits are automatically provided as at the effective date listed below. Where an upgrade: ›› has been applied to your policy the field below will include 3. ›› was already included in your policy terms the field below will note INC (included). Enhancements – Included Benefits Effective Date of upgrade Asteron Lifeguard issue 1 Asteron Lifeguard issue 2 Asteron Lifeguard issue 3 Asteron Lifeguard issue 4 Asteron Lifeguard issue 5 (issue date 17 April 2007 (issue date 15 April 2008 (issue date 19 August 2009 (issue date 24 May 2010) (issue date 15 November 2010) Improved – Recovery Increase Benefit – New Trigger events 15 April 2008 3 INC INC INC INC Improved – Funeral Advancement Benefit 15 April 2008 3 INC INC INC INC 10 November 2008 3 3 INC INC INC Improved Definition – Deafness 19 August 2009 3 3 INC INC INC New Definition – Partial Payment– Intracranial Benign Tumour 19 August 2009 3 3 INC INC INC New Definition – Partial Payment – Benign Tumour of the Spine 19 August 2009 3 3 INC INC INC New Definition – Benign Tumour of the Spine with Impairment 19 August 2009 3 3 INC INC INC 24 May 2010 3 3 3 INC INC Improved Definition – Cancer 15 November 2010 3 3 3 3 INC Improved Definition – Heart Attack 15 November 2010 3 3 3 3 INC Improved – Removal of $2,000,000 cap on Terminal Illness Improved – Waiting Period for Recovery Asteron Lifeguard® Enhancements Recovery Package Asteron Lifeguard issue 1 Asteron Lifeguard issue 2 Asteron Lifeguard issue 3 Asteron Lifeguard issue 4 Asteron Lifeguard issue 5 (issue date 17 April 2007 (issue date 15 April 2008 (issue date 19 August 2009 (issue date 24 May 2010) (issue date 15 November 2010) 15 April 2008 3 INC INC INC INC New – Business Security Option 19 August 2009 3 3 INC INC INC Improved Definition – Recovery Plus Option – Major Treatment of Early Stage Prostatic Cancer 19 August 2009 3 3 INC INC INC New Definition – Recovery Plus Option –Severe Diabetes Complications 19 August 2009 3 3 INC INC INC New Definition – Recovery Plus Option Partial Benefit – Adult Onset Type 1 Diabetes after age 30 19 August 2009 3 3 INC INC INC Improved – Recovery Reinstatement Option – Removal of Maximum Sum Insured 19 August 2009 3 3 INC INC INC Improved – Recovery Reinstatement Option – Ability to Reinstate after a Partial Recovery Payment 24 May 2010 3 3 3 INC INC Improved Definition – Recovery Plus Option Partial Benefit – Early Stage Melanoma 24 May 2010 3 3 3 INC INC New Definition – Own Occupation TPD for Part Time Professionals 24 May 2010 3 3 3 INC INC Improved Definition – Recovery Plus Option Partial Benefit – Early Stage Melanoma 24 May 2010 3 3 3 INC INC New Definition –Recovery Plus Option Partial Benefit – Carcinoma in Situ of the Corpus Uteri 15 November 2010 3 3 3 3 INC Improved – TPD Waiting Period 15 November 2010 3 3 3 3 INC New – TPD Waiting Period Eligibility 15 November 2010 3 3 3 3 INC Enhancements – Optional Benefits New – Own Occupation TPD (choice of occupation) Effective Date of upgrade 3 4 Asteron Lifeguard® Enhancements Recovery Package 2.0 Improved Included Benefits Below is a summary of changes to included benefits – each with a simple description of how it affects you. Some of the terms and expressions used in the policy wording quick reference below have specific meaning and the meaning of these words and expressions can be found in the glossary of our current Product Disclosure Statement (PDS). A copy of our latest PDS is available on our website, www.asteronlife.com.au or by contacting Asteron Life Customer Service on 1800 221 727. In the event of a claim, you will be assessed against the most recent, upgraded version of the policy. If, in your opinion, the improvements are less favourable, we will assess you against your previous policy terms. We will work with you and your adviser to ensure that the cover you have is most appropriate to your needs. Please note that if you are suffering a pre-existing condition before the effective date that the upgrade is applied to your policy, it will not apply when assessing any claim affected by that pre-existing condition. The effective date for each upgrade is denoted in the summary of changes. 2.1 Improved – Recovery Increase Benefit – New Trigger Events Your policy already allows you to increase your cover without any further medical assessment when there are certain changes in your personal circumstances, such as marriage, the birth of a child or an increase in your salary. Policy Wording Quick Reference The range of such events where you can increase your cover without any further medical assessment has now been extended to include: ›› commencement of a domestic relationship with a spouse, which continues for 12 months and began within the previous 18 months; or ›› an increase in your value to a business, where you are a key person to that business, and the business owns the policy. 2.2 Improved – Removal of the $2,000,000 cap on Terminal Illness The onset of a Terminal Illness requires as much cover as possible to be paid as soon as possible to relieve stress and allow proper planning in such a difficult situation. We have removed the payout cap of $2,000,000 on terminal illness and will now pay the Recovery Benefit if you become terminally ill. 2.3 Improved – Funeral Advancement Benefit – Increase in Maximum Payment Limit The Funeral Advancement Benefit provides for early payment of part of your sum insured to help cover the immediate costs incurred after death. This benefit has been enhanced for policy owners who maintain their policy for 5 years or more. The Funeral Advancement Benefit will be increased from $15,000 to $20,000. This advance payment can be made upon receipt of a signed doctor’s notification, without the inconvenience of having to provide a death certificate. Policy Wording Quick Reference Whilst covered under this policy, we will provide payment for funeral expenses and other immediate costs: ›› in the event of your accidental death during the first 3 years after the commencement date (or the date this policy was most recently reinstate); and ›› thereafter on your death from all causes. The amount we will pay depends on the length of time this policy has been in force. If you die, we will pay up to: ›› $10,000 (in total) during the first 2 years following the commencement date; ›› $12,500 (in total) during the 3rd or 4th year following the commencement date; or ›› $20,000 (in total) during the 5th or a later year following the commencement date. The benefit will be paid to the Policy Owner or, if you are the Policy Owner, to the person who in our opinion is entitled to be appointed as your legal personal representative, on our receipt of a completed claim form and the original or a certified copy of the death certificate, or medical certificate confirming cause of death, or other evidence satisfactory to us. The sum insured for Life Cover will be reduced by the amount paid under the Funeral Advancement Benefit. Payment of the Funeral Advancement Benefit is intended to allow prompt payment to assist in meeting funeral expenses and other immediate costs with limited evidentiary requirements. Payment of this benefit does not mean that any other benefit under this policy will be admitted. The Funeral Advancement Benefit can be claimed at any time before we pay the Life Cover sum insured. Asteron Lifeguard® Enhancements Recovery Package 2.4 Improved Definition – Deafness If you get a cochlear implant to treat your loss of hearing, we will still pay the full Recovery sum insured under our deafness definition. 2.7 New Definition – Partial Payment – Benign Tumour of the Spine You can receive a partial payment of the Recovery sum insured if you are diagnosed with a benign tumour of the spine. Definition means the total and permanent loss of hearing, both natural and assisted, from both ears as a result of sickness or injury. Assisted hearing is not excluded if the loss of hearing is treated by cochlear implant. 2.5 New Definition – Partial Payment – Intracranial Benign Tumour You can receive a partial payment of the Recovery sum insured if you are diagnosed with a intracranial benign tumour. Definition means the diagnosis of a non-cancerous tumour either in the brain tissue or between the brain tissue and cranium giving rise to symptoms of increased intracranial pressure such as papilloedema, mental symptoms, seizures, sensory impairment and motor impairment. 2.6 New Definition – Benign Tumour of the Spine with Impairment We have introduced a new full payment event for benign tumour of the spine with impairment. This means that you can get paid the full Recovery sum insured should you be diagnosed with, and meet the definition for, this condition. Definition means the diagnosis of a non-cancerous tumour in the spinal cord giving rise to objective changes such as sensory and/or motor deficits or abnormalities of bladder or bowel functions and results in you either: ›› suffering at least 25% permanent impairment of whole person function*, or ›› being permanently unable to perform at least 1 of the numbered activities of daily living without the physical assistance of someone else. * as defined in the American Medical Association publication “Guides to the Evaluation of Permanent Impairment”, 5th Edition. Definition means the diagnosis of a non-cancerous tumour in the spinal cord giving rise to objective changes such as sensory and/or motor deficits or abnormalities of bladder or bowel functions. 2.8 Improved – Waiting Period for Recovery The 90 day waiting period for Recovery Benefit conditions and surgical procedures covered used to commence on the commencement date of the policy. It will now commence from the date a fully completed application was received by us. Policy Wording Quick Reference Unless this policy is a replacement policy, cover does not start under this benefit for conditions or procedures for cancer, heart attack, heart surgery (open), coronary artery angioplasty – triple vessel, coronary artery surgery, repair or replacement aorta, stroke until the later of the policy commencement date and 3 months after the following scenarios, whichever one is applicable to you: ›› the receipt by us of a fully completed application for insurance; ›› the receipt by us of a fully completed application for an increase to the sum insured (in respect of the increased portion only); or ›› the most recent reinstatement of this policy. This means that: ›› the cancer must be first diagnosed; ›› the heart attack, out of hospital cardiac arrest or stroke must first occur; or ›› the disease or condition which the coronary artery angioplasty – triple vessel, coronary artery surgery, heart surgery (open), repair or replacement of aorta, or repair or replacement of valves, as the case may be, is intended to address, must be first diagnosed, after cover for that condition or procedure (or increase in the monthly benefit in respect of the increased portion) starts. 5 6 Asteron Lifeguard® Enhancements Recovery Package 2.9 Improved Definition – Cancer 2.10 Improved Definition – Heart Attack The definition of cancer under the Recovery benefit has been modified to include multiple myeloma as well as including ulceration as a criterion to determine the severity of a melanoma (in line with medical advances). We have made some clarifications to our Heart Attack definition so that you can better understand what you are covered for and what criteria needs to be met so that you can qualify for a payment for this condition. Definition Definition means the presence of one or more malignant tumours including malignant lymphoma, Hodgkin’s disease, leukemia, multiple myeloma, malignant bone marrow disorders and melanomas greater than or equal to Clark Level 3 or greater than or equal to 1.5mm depth of invasion or where the melanoma is showing signs of ulceration as determined by histological examination. means the death of a portion of the heart muscle as a result of inadequate blood supply to the relevant area. The basis for the diagnosis of a heart attack will include: The tumour must be characterised by: ›› the uncontrolled growth and spread of malignant cells; and ›› the invasion and destruction of normal tissue. The tumour must also: ›› require treatment by surgery, radiotherapy, chemotherapy, biological response modifiers, or any other major treatment; or ›› be totally incurable. The following tumours are excluded: ›› confirmation of new electrocardiogram (ECG) changes or a left ventricular ejection fraction of less than 50%; and one of the following: ›› elevation of cardiac enzymes CK-MB above standard laboratory levels of normal; or ›› elevation in levels of Troponin I greater than 2.0ug/l or Troponin T greater than 0.6ug/l, or their equivalent. The elevation in the cardiac enzymes CK-MB, Troponin I or Troponin T above must not be due to cardiac or coronary intervention. If a diagnosis cannot be made on the basis of that criteria, we will pay a claim based on satisfactory evidence that you have unequivocally been diagnosed as having suffered a heart attack resulting in: a)tumours which are histologically described as pre-malignant or show the malignant changes of ‘carcinoma in situ’; ›› a reduction in the left ventricular ejection fraction to less than 50%, measured 3 months or more after the event; or carcinoma in situ of the breast is not excluded if the entire breast is removed specifically to arrest the spread of malignancy, and this procedure is the appropriate and necessary treatment as recommended by a registered doctor. ›› new pathological Q waves. b) melanomas which: ›› have no evidence of ulceration; and ›› are less than Clark Level 3; and ›› are less than 1.5mm depth of invasion as determined by histological examination; c)all other types of skin cancers unless they have metastasised; and d)prostatic cancers which are both histologically described as TNM Classification T1 or lesser (or any other equivalent or lesser classification) and have a Gleason score of 5 or less. 3.0 Improved Optional Benefits Below is a summary of changes to optional benefits – each with a simple description of how it affects you. Some of the terms and expressions used in the policy wording quick reference below have specific meaning and the meaning of these words and expressions can be found in the glossary of our current Product Disclosure Statement (PDS). A copy of our latest PDS is available on our website, www.asteronlife.com.au or by contacting Asteron Life Customer Service on 1800 221 727. Some or all of these options may be limited to certain occupations only. Where you already have an optional benefit applied to your policy any improvements will be automatically applied. All other new options can be applied for and will require underwriting. Asteron Lifeguard® Enhancements Recovery Package In the event of a claim, you will be assessed against the most recent, upgraded version of the policy. If, in your opinion, the improvements are less favourable, we will assess you against your previous policy terms. We will work with you and your adviser to ensure that the cover you have is most appropriate to your needs. Please note that if you are suffering a pre-existing condition before the effective date that the upgrade is applied to your policy, it will not apply when assessing any claim affected by that preexisting condition. The effective date for each upgrade is denoted in the summary of changes. 3.1 Improved Definition – Own Occupation TPD (choice of occupation) Qualification criteria for Total and Permanent Disablement claims have been improved to cover situations where TPD occurs within 3 months of changing employment or if you become unemployed. You now have the freedom to choose to have your disability assessed against either your current occupation or the occupation you were in at the time of application, whichever is more favourable to you. Policy Wording Quick Reference If you were engaged in your current occupation for less than 3 months immediately before suffering the sickness or injury directly related to the claim event, we will assess you against either: ›› the occupation you were engaged in at commencement date; or ›› the occupation you were last engaged in before becoming unable to work; whichever is more favourable for you. 7 Policy Wording Quick Reference If your occupation class is AA, AP, LP or MP at the commencement date and you were working 20 hours or less per week when you applied for total and permanent disablement and you were working more than 20 hours per week immediately before suffering the sickness or injury directly related to the claim event, we will pay the sum insured if you satisfy the criteria for own occupation total and permanent disablement. If your occupation class is AA, AP, LP or MP at the commencement date and you were working 20 hours or less per week when you applied for total and permanent disablement and you ›› were working; and ›› were working 20 hours or less per week immediately before suffering the sickness or injury directly related to the claim event, we will pay the sum insured if you satisfy the criteria for any occupation total and permanent disablement. 3.3 Improved – TPD Waiting Period In recognition of the significant impact that a serious illness or severe disablement can have on your finances and your lifestyle, we have reduced the waiting period for TPD claims from 6 months to 3 months. This means less delay in lodging a TPD claim and faster decision times in making an assessment. 3.4 New – TPD Waiting Period Eligibility TPD Benefit payments have a standard waiting period of 3 months before benefits are released to ensure that all evidence is gathered and validity of claims is established. However, if you suffer one of the conditions listed below and you can provide the required medical evidence, we will reduce the waiting period from 3 months to 14 days: 3.2 New Definition – Own Occupation TPD for Part Time Professionals ›› Blindness The benefit of an own occupation definition is now available to professional clients who work less than 20 hours per week or are not working. Own Occupation TPD is also available to all clients working more than 20 hours per week. ›› Chronic lung failure ›› Cardiomyopathy ›› Loss of Speech ›› Major head trauma ›› Motor Neurone Disease ›› Paralysis ›› Primary pulmonary hypertension. 8 Asteron Lifeguard® Enhancements Recovery Package 3.5 New – Business Security Option If you are a business owner, you may want the flexibility of changing the level of your cover so you can meet your business needs. This Business Security Option gives you the option to increase your cover in line with the value of your business without the need for additional medical underwriting. In addition, we have increased the maximum limits to which you can increase your cover without medical underwriting to 3 times the initial sum insured subject to a maximum limit as shown below. Reason for increase Maximum cover limit+ Recovery Loan Cover, Buy/Sell, Key Person $2,000,000 Additional Life Cover Loan Cover $10,000,0000 Additional Life Cover Buy/Sell, Key Person $15,000,000 Additional TPD Loan Cover, Buy/Sell, Key Person $5,000,000* Product + In all cases, the maximum limit to which the sum insured can be increased without medical underwriting is 3 times the initial sum insured. * For Additional TPD cover, the maximum payment limit of $5,000,000 includes $3,000,000 of any/own occupation Additional TPD and $2,000,000 of modified Additional TPD. 3.6 Improvements to the Recovery Plus Option The Recovery Plus Option provides a cost effective way to enhance your Recovery protection by covering you for additional conditions and boosting payments for certain listed conditions. We have further extended the coverage of this option by improving the definitions of certain existing conditions as well as adding new full and partial payment conditions without any increase in cost to you. Some of the new conditions provide for a full payment of the sum insured whereas others provide a partial payment of the sum insured. The changes to the Recovery Plus Option are listed below: 3.6.1 Improved Definition – Recovery Plus Option – Major Treatment Of Early Stage Prostatic Cancer We have enhanced our definition for treatment of early stage prostatic cancer to major treatment of early stage prostatic cancer. Definition means that the tumour requires treatment by surgery, radiotherapy, chemotherapy, biological response modifiers or any other major treatment to arrest the spread of the malignancy and the treatment is the appropriate and necessary treatment. Early stage prostatic cancer means a prostate cancer tumour that is histologically described as having: ›› a TNM Classification T1 (or any equivalent classification); or ›› a Gleason score of 5 or less; or ›› a TNM Classification Tis (or any equivalent classification). 3.6.2 New Definition – Recovery Plus Option – Severe Diabetes Complications We have introduced a new full payment event in our Recovery Plus Option for severe diabetes complications. This means that you can get paid the full sum insured should you be diagnosed with, and meet the definition for, this condition. Definition means that a medical practitioner who is a specialist physician has confirmed that at least two of the following complications have occurred as a direct result of diabetes: ›› proliferative retinopathy resulting in visual acuity (aided or unaided) of 6/36 or worse in both eyes; ›› peripheral vascular disease leading to chronic infection or gangrene, requiring a surgical procedure; or ›› neuropathy including: ›› irreversible autonomic neuropathy resulting in severe postural hypertension, and/or motility problems in the gut with intractable diarrhoea; or ›› polyneuropathy leading to significant mobility problems due to sensory and/or motor deficits. 3.6.3 New Definition – Recovery Plus Option Partial Benefit – Adult Onset Type 1 Diabetes After Age 30 You can receive a partial payment of the Recovery sum insured if you are diagnosed with adult onset Type 1 diabetes after age 30. Definition means the diagnosis of Type 1 insulin dependent diabetes mellitus (IDDM) after the age of 30. 3.6.4 New Definition – Recovery Plus Option Partial Benefit – Early Stage Melanoma You can receive a partial payment of the Recovery sum insured if you are diagnosed with early stage melanoma. Definition means the presence of one or more malignant melanomas. The melanoma is less than Clark 3 or less than 1.5mm depth of invasion as determined by histological examination. The malignancy must be characterised by the uncontrollable growth and spread of malignant cells and the invasion and destruction of normal tissue. Tumours which are histologically described as pre-malignant are excluded. 3.6.5 New Definition – Recovery Plus Option Partial Payment – Carcinoma in situ of the Corpus Uteri You can also receive a partial payment of the Recovery sum insured if you are diagnosed with carcinoma in situ of the corpus uteri. Definition means a focal autonomous new growth of carcinomatous cells within the corpus-uteri which has not yet resulted in the invasion of normal tissues. `Invasion’ means an infiltration and/or active destruction of normal tissue beyond the basement membrane. The tumour must be classified as Tis according to the TNM staging method or FIGO* Stage 0. * FIGO refers to the staging method of the International Federation of Gynecology and Obstetrics 3.7 Improvements to the Recovery Reinstatement Option This benefit is designed to ensure that your Recovery Benefit recovers after a claim as well as you do. Adding the Recovery Reinstatement Option to your policy allows you to keep your Recovery cover intact after a claim as much as possible and minimises any gap in protection. We have made improvements to the benefits available under this option and these are listed below: 3.7.1 Improved Sum Insured – Recovery Reinstatement Option – Removal of Maximum Sum Insured Limit Whilst there are certain limitations that apply to the reinstated cover after a claim payment, we recognise your need to be adequately insured at all times, therefore we have removed the $1,000,000 sum insured cap on the reinstated benefit. You can now reinstate the full amount of the Recovery Benefit payment to cover for any conditions or procedures that are not the same as, or related to the original reason for payment. Policy Wording Quick Reference If the schedule states the Recovery Reinstatement Option applies, and while you are covered for the Recovery Reinstatement Option we have made a Recovery Benefit payment or a Partial Recovery Benefit, the Policy Owner can effect a new modified policy for Recovery Stand Alone cover (excluding cover for total and permanent disablement) for a sum insured up to or equal to 100% of the Recovery Benefit or Partial Recovery Benefit payment without further medical evidence if: ›› the Recovery Benefit or Partial Recovery Benefit payment was before the anniversary of the commencement date when you are 65; ›› the Recovery Benefit payment was not for loss of independent existence, loss of limbs or sight, significant cognitive impairment or because you became totally and permanently disabled. ›› the Partial Recovery Benefit payment was not for single loss of limb or eye or serious accidental injury and ›› you are still alive. 3.7.2 Improved – Recovery Reinstatement Option – Ability to Reinstate Cover after a Partial Recovery Payment In order to ensure that you are adequately insured at all times, we now offer you the ability to reinstate the portion of the sum insured that relates to a partial Recovery payment. The reinstated cover will not be paid if the reason for the subsequent claim is the same as, or related to the original reason for payment. 4.0 Contact us If you have any queries about the automatic enhancements to your policy, or want to find out more about the optional benefits, contact your adviser, visit our website www.asteronlife.com.au or call the Asteron Life Customer Service team on 1800 221 727. Important note This information is general advice and doesn’t take into account a person’s objectives, financial situation or needs. A person should consider the Product Disclosure Statement (PDS) available at www.asteronlife.com.au and consider obtaining financial advice before making any decision about this product. This product is not a bank deposit or other bank liability. Products and services are provided by different entities in the Suncorp Group and each entity is not responsible for, does not guarantee and is not liable in any respect for products or services of other Suncorp entities. Asteron Lifeguard is issued jointly by Suncorp Life & Superannuation Limited ABN 87 073 979 530 AFSL 229880 and Suncorp Portfolio Services Limited ABN 61 063 427 958 AFSL 237905 RSE Licence No L0002059. Contact Asteron Life or the Trustee Mail Asteron Life Customer Service GPO Box 68 Sydney NSW 2001 Fax 1300 766 833 Email life_customerservice@asteronlife.com.au Phone 1800 221 727 (outside Sydney) 02 8275 3999 Webwww.asteronlife.com.au Asteron Life state offices NSW/ACT Level 10 321 Kent Street Sydney NSW 2000 QLD Level 4 50 McDougall Street Milton QLD 4064 WA Level 3 37 St Georges Terrace Perth WA 6000 GPO Box 4252 Sydney NSW 2001 PO Box 5229 West End QLD 4101 PO Box 444 West Perth WA 6872 T | 02 8275 3400 F | 02 8275 3022 T | 07 3011 8600 F | 1300 363 714 T | 08 9320 3688 F | 08 9325 2119 NSW callers outside Sydney 1800 805 241 QLD callers outside Brisbane 1800 177 716 WA callers outside Perth 1800 799 537 VIC/TAS Level 8 15 William Street Melbourne Vic 3000 SA/NT Level 18 45 Grenfell Street Adelaide SA 5000 PO Box 256 440 Collins St West Melbourne VIC 8007 PO Box 429 Unley Business Centre Unley SA 5061 T | 03 9245 8582 F | 1300 363 702 T | 08 8205 5333 F | 1300 652 945 Vic callers outside Melbourne & Tasmanian callers 1800 803 628 SA callers outside Adelaide 1800 506 274 Suncorp Life & Superannuation Limited ABN 87 073 979 530 AFS Licence No. 229880 Suncorp Portfolio Services Limited ABN 61 063 427 958 AFS Licence No. 237905 RSE Licence No. L0002059 Level 10 321 Kent Street Sydney NSW 2000 Level 18 Suncorp Centre 36 Wickham Terrace Brisbane QLD 4000 AS01875 01/01/12 B