UPDATED – 17 MARCH 2016
AUSTRALIA DOMESTIC PET PACK – TRAVEL INFORMATION
There are strict guidelines regarding the transportation of animals by air. Airlines and transport providers in
consultation with animal welfare agencies and veterinary practitioners have created these guidelines to ensure
your pet travels safely and comfortably.
P
a
g
e
|
The transport of any live animals on aircraft must comply with the current edition of the International Air Transport
Association (IATA) Live Animal Regulations found here http://www.iata.org/whatwedo/cargo/liveanimals/Pages/index.aspx, and http://www.iata.org/whatwedo/cargo/live-animals/pets/Pages/index.aspx.
All pets lodged for transportation by Qantas Freight at Australian Domestic terminals are subject to our service
conditions of carriage found here http://www.qantas.com.au/cargo/pdf/conditions-of-carriage-australiandomestic.pdf.
To obtain a quote and book your pet travel online visit http://www.qantas.com.au/qfreight/qfe/shipmentregistration-wizard/global/en. Online quotes and bookings for pet travel are available 24 hours a day, 7 days a
week. An online booking must be made 24 hours before departure. For bookings less than 24 hours before
departure, please call one of our Customer Service Representatives on 13 12 13. When your pet travels with
Qantas Freight, payment will be required when you lodge your pet at the Qantas Freight terminal of departure.
Qantas Freight offers an airport-to-airport service for transport of live animals and pets. For pick-up/delivery of
animals to and from the airport, please contact an animal transport provider.
[!] Please note animals are not permitted on any Jetstar services.
Air travel for Pets should be carefully considered
Just like people, not all pets are suited to air travel. There are a number of items to consider before planning your
pet's travel.
Your Pet’s Health
Your pet should be fit, healthy and able to cope with being confined for an extended period. An airport is an
unfamiliar and noisy environment that can cause some animals to become stressed and agitated.
It is strongly advised that you consult your vet before considering transporting your pet by air. They will be able to
check your pet's health and assess your pet for air travel.
In some instances you will be required to provide a certificate from your vet confirming that you pet is fit to travel
by air. Without these required certificates the pet will only be accepted at the owners’ own risk and at Qantas
Freight's discretion.
We recommend that your pet spends some time becoming familiar with being in the pet crate prior to travel, and
able to use the water dispenser fitted to the crate.
Issued by Qantas Airways Ltd | ABN 16 009 661 901 | B Wing, Level 6, 10 Bourke Road, Mascot, NSW 2020 Australia | T.+61 2 9691 0000
Information is correct at time of printing but subject to change without notice.
Page 1
1
When to travel?
If your pet is travelling in summer, avoid flights during the middle of the day, and in winter avoid early or late
flights in the cooler parts of the day.
Qantas Freight does not recommend transport of animals during extreme weather. If at any stage of the planned
journey the temperature is forecast to be above 35 degrees celsius or below 5 degrees celsius, please carefully
consider the animal's welfare and the need to transport by air.
P
a
g
e
|
2
Do I need a permit?
It is the responsibility of the owner/shipper to make themselves aware of any state quarantine requirements that
may restrict transportation of their pet into that state. As state laws and regulations are subject to change we
strongly recommend that each time you are planning to travel with your pet that you check the current state rules.
The Australian Quarantine and Inspection Service (AQIS) provide a Traveller's Guide on Interstate Quarantine.
For more information visit http://www.quarantinedomestic.gov.au/index.php and click on the relevant state.
Decide who will lodge your Pet
You will need to make a decision on whether you will lodge your pet directly at the Qantas Freight Australian
Domestic Terminal or whether you will engage a specialist animal transport service provider to manage the
lodgement and pickup of your pet on your behalf. These service providers can be found on the internet.
Check the location of the Qantas Freight Australian Domestic Terminal at the airport
The location of the Qantas Freight Australian Domestic Terminal may not always be close to the passenger
terminal departure and arrival areas in major airports.
We encourage you to take the time to check the location of the Qantas Freight terminals in both your port of
departure and arrival so that you can plan how you will lodge your pet and make sure that you can pick up your
pet on arrival in a timely manner. You can find Qantas Freight terminal locations here
http://www.qantas.com.au/qfreight/qfe/contact-us/offices/au/en.
Your pet must be lodged at the Qantas Freight Australian Domestic Terminal between 90 and 120 minutes prior
to the scheduled flight departure. Pets may not be lodged before 120 minutes prior to departure. This is to
minimise the time that the pet is in the freight terminal where opportunities for hydration, exercise and toileting are
limited or do not exist.
If you are unable to satisfy this lodgement requirement, we suggest you consider using one of the specialist
animal transport service providers that can undertake this lodgement on your behalf.
Issued by Qantas Airways Ltd | ABN 16 009 661 901 | B Wing, Level 6, 10 Bourke Road, Mascot, NSW 2020 Australia | T.+61 2 9691 0000
Information is correct at time of printing but subject to change without notice.
Page 2
Choose one of the two options for more specific information about pet travel
Option 1: Accompanied Pet travel: Travelling on the same Qantas flight as your pet
Qantas customers wanting to travel with their pet on the same flight will receive a reduced air freight rate for a pet
that can be carried in an approved IATA standard animal container up to a PP70 sized pet crate. A PP70 size pet
crate dimensions are 115cm (L) x 66cm (W) x 80cm (H) and should weigh no more than 65kg inclusive of pet and
crate.
P
a
g
e
|
3
[!] You must be an existing Qantas passenger travelling on the same flight as your pet reservation. This is
not a free service, charges will apply.
[!] For all other larger pet pack sizes, standard air freight rates apply.
Prior to contacting Qantas Freight
1. Visit qantas.com.au and search for the most suitable flights you would like to travel on. Make a record of
the flight numbers and the flight departure dates/times. Remember, pets cannot travel on Jetstar flights. A
minimum of 90 minutes transfer time must be allowed between connecting flights.
[!] Remember once your pet booking is confirmed and you are confident all details are correct, you can then
proceed to book your passenger flight.
You must lodge your pet at a Qantas Freight terminal, not the main passenger airport terminal. Check
that the relevant Qantas Freight terminals are open when you need to lodge and collect your pet. You
must lodge your pet between 90 to 120 minutes prior to your flight departure. We recommend allowing 90
minutes to collect your pet after your flight lands. You can check our freight terminal operating hours at
http://www.qantas.com.au/qfreight/qfe/contact-us/offices/au/en.
Calculate the weight of your pet in kilograms and the size of the crate your pet will travel in. You must
provide your own crate or hire one through an animal transport company. It is your responsibility to
ensure your crate complies with IATA requirements.
2. When you have both your flight details and crate information, you can now obtain a quote and complete
your pet travel online http://www.qantas.com.au/qfreight/qfe/shipment-registration-wizard/global/en.
Pet travel bookings can be made online 24 hours a day, 7 days a week. Online pet bookings can be
made 24 hours before a flight departs. If your required flight is departing less than 24 hours before
booking, please call one of our Customer Service Representatives on 13 12 13.
3. Once you have made your pet travel booking you will receive an email confirmation. Please ensure you
have a copy of your confirmation email printed or on your smartphone when you lodge your pet at the
Qantas Freight terminal.
4. Once your pet travel booking is confirmed you can then book your own flight.
Issued by Qantas Airways Ltd | ABN 16 009 661 901 | B Wing, Level 6, 10 Bourke Road, Mascot, NSW 2020 Australia | T.+61 2 9691 0000
Information is correct at time of printing but subject to change without notice.
Page 3
Lodgement and Collection
You must have the following:
 A copy of your pet booking confirmation (printed or on your smartphone).
 A copy of your Passenger Itinerary, E-Ticket confirmation or a boarding pass with your full name to



confirm you are booked on the same Qantas Flight your pet.
Current photo ID.
A completed Live Animal shipper's statement and acknowledgement form
http://www.qantas.com.au/cargo/pdf/household_pets_shippers_statement_FreightBrand.pdf.
A crate that complies with IATA and Qantas Freight requirements.
Important lodgement and collection information



You must lodge your pet between 90 and 120 minutes before the flight departs at the Qantas Freight
terminal.
If you are travelling on the same flight as your pet, you must lodge your pet, not another person.
When you lodge your pet it will be weighed and the dimensions of the crate will be checked. It is at this
point you pay any applicable charges.
The following Qantas Freight Terminals accept cash, EFTPOS (including credit card) or payment on
account (for existing customers only):
Adelaide, Alice Springs, Brisbane, Cairns, Canberra, Coolangatta, Darwin, Hobart, Launceston, Mackay,
Melbourne, Perth, Sydney and Townsville.
For all other ports, please contact the local port where you pet will be lodged directly for accepted
payment types. Contact details can be found at http://www.qantas.com.au/qfreight/qfe/contactus/offices/au/en.


Once you have lodged your pet for travel, proceed to the passenger terminal to check-in for your own
flight.
Upon landing, proceed to the Qantas Freight terminal to collect your pet. You will need to show photo ID
at the time of collection.
Issued by Qantas Airways Ltd | ABN 16 009 661 901 | B Wing, Level 6, 10 Bourke Road, Mascot, NSW 2020 Australia | T.+61 2 9691 0000
Information is correct at time of printing but subject to change without notice.
Page 4
P
a
g
e
|
4
Option 2: Travelling without your pet - Sending your pet unaccompanied within Australia
Prior to contacting Qantas Freight
1. You must lodge your pet at a Qantas Freight terminal, not the main passenger airport terminal. Check
that the relevant Qantas Freight terminals are open when you need to lodge and collect your pet. You
must lodge your pet between 90 to 120 minutes prior to your flight departure. We recommend allowing 90
minutes to collect your pet after your flight lands. You can check our freight terminal operating hours at
http://www.qantas.com.au/qfreight/qfe/contact-us/offices/au/en.
Calculate the weight of your pet in kilograms and the size of the crate your pet will travel in. You must
provide your own crate or hire one through an animal transport company. It is your responsibility to
ensure your crate complies with IATA requirements.
2. Quotes and bookings for pet travel freight services can be made at
http://www.qantas.com.au/qfreight/qfe/shipment-registration-wizard/global/en.
Pet travel bookings can be made online 24 hours a day, 7 days a week. Online pet bookings can be
made 24 hours before a flight departs. If your required flight is departing less than 24 hours before
booking, please call one of our Customer Service Representatives on 13 12 13.
3. Once you have made your pet travel booking you will receive an email confirmation. Please ensure you
have a copy of your confirmation email printed or on your smartphone when you lodge your pet at the
Qantas Freight terminal.
Important lodgement and collection information
You must have the following:
 A copy of your pet booking confirmation (printed or on your smartphone).
 Current photo ID.
 A completed Live Animal shipper's statement and acknowledgement form,

http://www.qantas.com.au/cargo/pdf/household_pets_shippers_statement_FreightBrand.pdf.
A crate that complies with IATA and Qantas requirements.
Issued by Qantas Airways Ltd | ABN 16 009 661 901 | B Wing, Level 6, 10 Bourke Road, Mascot, NSW 2020 Australia | T.+61 2 9691 0000
Information is correct at time of printing but subject to change without notice.
Page 5
P
a
g
e
|
5
Important lodgement and collection information


Your pet must be lodged between 90 and 120 minutes before the flight departs at the Qantas Freight
terminal.
When your pet is lodged they will be weighed and the dimensions of the crate will be checked to
determine final charges.
The following Qantas Freight Terminals accept cash, EFTPOS (including credit card) or
payment on account (for existing customers only):
P
a
g
e
|
6
Adelaide, Alice Springs, Brisbane, Cairns, Canberra, Coolangatta, Darwin, Hobart, Launceston, Mackay,
Melbourne, Perth, Sydney and Townsville.
For all other ports, please contact the local port direct for accepted payment types. Contact details can be
found on qantasfreight.com: http://www.qantas.com.au/qfreight/qfe/contact-us/offices/au/en.

Upon arrival, the person collecting the pet must present current photo ID to collect the live animal.
For Customer Service or more information
If you need more information please see FAQ’s on the following page.
If your need more information please or further assistance please contact Qantas Freight Customer Service on
13 12 13 within Australia (Monday to Saturday during business hours), email au_pets@qantas.com.au or visit
qantasfreight.com.
Issued by Qantas Airways Ltd | ABN 16 009 661 901 | B Wing, Level 6, 10 Bourke Road, Mascot, NSW 2020 Australia | T.+61 2 9691 0000
Information is correct at time of printing but subject to change without notice.
Page 6
Preparing for take-off
When preparing for travel please check that your pet crate has:

Enough space. Your crate needs to be large enough for your pet to comfortably stand up and turn around.

The right design – Qantas does not accept wire cages. Rigid plastic cages must have both halves joined
together using metal fasteners. Plastic clips are not acceptable. Doors must have spring loaded or lockable
mechanisms and must also be capable of having cable ties fitted to each corner to secure the door in place.

Water. The Qantas Freight team will top up your pet’s water supply where required. To do this your crate
needs a funnel attached to the outside of the crate, with a tube leading inside to a water bowl/container that
your pet can drink from. Please ensure the water bowl is securely fixed in an upright position and is big
enough to allow your pet’s snout to reach the water. No drink = no ride.

An absorbent lining. This will keep your pet comfortable it if relieves itself on its journey. A puppy training
pad is ideal. Cross border quarantine restrictions prohibit the use of straw, and kitty litter can easily spill so
please don’t use these products.

A toy. You are welcome to include one small toy in the crate to help your pet enjoy their journey. However,
please bear in mind, if your pet shows signs of aggression or excessive cage destruction/chewing it will not
be accepted for travel.

No blankets. It is advisable not to use animal coats or place any blanket items in the crate. The aircraft
temperature is regulated and extra blankets can increase body heat and lead to dehydration.

A familiar traveller. Placing an animal in an unfamiliar cage can increase travel stress. Help ensure your
pet’s comfort by having several practice runs inside their crate at home before they fly. Include spending
time inside the crate with the door closed, even allowing your pet to sleep in the cage overnight. This will
help your pet have a comfortable journey.
Frequently asked questions (FAQs)
Where are the freight terminals and where do I lodge my pet?
Qantas Freight handles the movement of all animal services. Lodgement and collection may be required directly
at a Qantas Freight terminal not located within or adjoining the main passenger airport terminal. A listing of all
freight terminal locations is available at qantasfreight.com.
What is considered a pet?
Dogs (excluding racing greyhounds), cats, rabbits, guinea pigs, domestic fish with no aeration requirements not
intended for resale, and domestic birds (maximum 4 birds per cage) that do not need a permit to travel.
[!] Pet must be housed in an IATA standard animal container.
Are all breeds of dogs and cats accepted?
Breeds classified as Dangerous Animals by the Australian Government and deemed prohibited to import are not
accepted under any circumstances. These breeds are: Pit Bull Terrier; American Pit Bull; Dogo Argentian;
Japanese Tosa; Brazilian Fila; Brazilian Mastiff; and Presa Canario.
Are any breeds subject to special conditions?
Issued by Qantas Airways Ltd | ABN 16 009 661 901 | B Wing, Level 6, 10 Bourke Road, Mascot, NSW 2020 Australia | T.+61 2 9691 0000
Information is correct at time of printing but subject to change without notice.
Page 7
P
a
g
e
|
7
American Staffordshire Terriers will only be accepted in a CR-82 reinforced cage or an airline-approved guard
dog cage. Bookings must be made via a pet transport agency. The CR-82 type cage is specially reinforced to
prevent the dog from breaking out, and therefore reduce incidents relating to aircraft damage or the dog itself.
Given their predisposition to breathing difficulties, Qantas Freight also recommends that snub-nose breeds of cats
and dogs travel in cage that is twice the minimum required size to make sure there is plenty of air circulation.
There is a limitation on the number of sectors snub nosed dogs can travel - maximum of two sectors permitted.
Greyhounds and dogs travelling with the military/correctional facilities/customs are considered working dogs and
must travel as ‘Live Animals’. These must travel in a guard dog approved and/or wire crate.
How do I book my pet if they are travelling unaccompanied?
If your pet is travelling unaccompanied you can obtain a quote and make an online booking at
http://www.qantas.com.au/qfreight/qfe/shipment-registration-wizard/global/en.
[!] Please be aware that different fees and charges apply for unaccompanied pet transportation.
Can I pay the charges before the day of travel?
Price is based on the weight and size dimensions of your crate. We can confirm a price on the day of travel when
we inspect the size and weight of the pet and crate. That’s why any price quoted prior to the day of travel is an
estimate only.
Can I hire a crate from Qantas Freight?
No. Qantas Freight sells small and medium crates in some of our major terminal locations but we do not have
crates for hire. If you intend to rely on purchasing a crate from Qantas Freight, we suggest you phone the terminal
in advance to confirm availability, terminal phone numbers can be found on our website.
Issued by Qantas Airways Ltd | ABN 16 009 661 901 | B Wing, Level 6, 10 Bourke Road, Mascot, NSW 2020 Australia | T.+61 2 9691 0000
Information is correct at time of printing but subject to change without notice.
Page 8
P
a
g
e
|
8
Where can I hire a crate?
You can hire crates through animal transport companies.
What if my pet has a connecting flight?
Our ground staff will arrange the transfer of your pet from one flight to the next.
Why do you need 90 minutes between connecting flights?
Our staff requires 90 minutes to take your pet from one aircraft to the next. Qantas Freight is unable to guarantee
transfers that allow less than 90 minutes.
Will my pet be given food or water during the journey?
Your pet will be given water at each appropriate opportunity however food is not permitted in animal crates and
our staff are not permitted to feed your pet.
How will my pet be given water?
Please ensure your crate has a funnel attached to the outside of the crate with a tube leading to a water container
inside the crate. The water bowl should be securely fixed in an upright position and be big enough to allow the
animal’s snout to reach the water. Funnels and water containers can be purchased from animal pet transport
companies.
Should I put food in the crate?
Please do not place food in the crate. If the food spills it becomes uncomfortable and messy for your pet.
What should I put in the crate?
You should place some absorbent material in the bottom of crate. No straw, kitty litter or newspaper a puppy
training pad is sufficient. You are also permitted to put one small toy in the crate.
Do your staff open the crate?
Our staff are not permitted to open the crate unless it is an emergency.
Should I sedate my pet?
No. Please do not sedate your pet as our staff cannot tell if your pet is sleepy or sick. As we do not accept pets
that are sick, your pet may not be accepted for travel.
Can my pet ride in the passenger cabin with me or can I check on my pet during the flight?
No. It is a requirement that all pets travel in the baggage compartment of the aircraft. Once the flight has taken
off, there is no way to physically access the baggage compartment until the aircraft has landed.
How many animals can I take as accompanied travel?
A passenger is allowed two small crates, one medium or one large crate per travelling person (not including
Infants). There is no limitation for animals travelling unaccompanied however charges do differ if travelling
unaccompanied.
Are there any special requirements for young kittens or puppies?
If your puppy or kitten is less than 8 weeks old then we will not be able to accept it for travel. If your puppy or
kitten is between 8 – 12 weeks old, you will require a veterinary certificate stating your pet is healthy enough to
travel.
My pet is quite old, are there any special requirements?
Issued by Qantas Airways Ltd | ABN 16 009 661 901 | B Wing, Level 6, 10 Bourke Road, Mascot, NSW 2020 Australia | T.+61 2 9691 0000
Information is correct at time of printing but subject to change without notice.
Page 9
P
a
g
e
|
9
If your dog or cat is older than 12 years, you will require a vet certificate stating your dog is healthy enough to
travel.
Can multiple pets travel in the same crate?
Pets may travel in the same crate provided they are from the same species, are similar in size and weight and are
used to cohabitation. Each pet must not weigh more than 14kg individually. If your pets do not meet these
requirements then they will have to travel in separate crates.
My pets are in separate crates but I would like them to be loaded together and placed side by side, is this
possible?
We cannot guarantee this, but you can request this on the day and our staff will do everything possible to make
this happen.
What are the conditions like in the baggage hold?
The temperature and noise experienced by your pet are the same you will experience while sitting in the airplane.
What are the conditions like at the terminal?
Our Freight terminals are not air conditioned and can be quite noisy so please take into consideration the weather
conditions and your pet’s temperament when you are planning the transportation of your pet.
What happens to my pet if my flight gets delayed?
Please be assured that our freight terminal team are trained to respond to these situations, and endeavour to
provide appropriate care for any animals that spend additional time at our terminals.
Do I accumulate Qantas Frequent Flyer points if my pet travels on Qantas?
At this time, you do not accumulate Qantas Frequent Flyer points if your pet travels on Qantas.
What crates does Qantas Freight sell and what are the dimensions?
Qantas Freight sells the following crates at select freight terminals:
PP20 (small crate)
PP40 (medium crate)
Dimensions 34cm (L) x 52cm (W) x 37cm (H) weighing 3kg
Dimensions 52cm (L) x 72cm (W) x 42cm (H) weighing 5kg
Larger sizes may be available, please check with Customer Service on 13 12 13.
What if I have a very large dog, can it travel?
If your dog and crate weight exceeds 50kg, or you are travelling from a regional Port you will need to contact us
on 131213. We will be able to check the compatibility of the aircraft type and your crate.
Issued by Qantas Airways Ltd | ABN 16 009 661 901 | B Wing, Level 6, 10 Bourke Road, Mascot, NSW 2020 Australia | T.+61 2 9691 0000
Information is correct at time of printing but subject to change without notice.
Page 10
P
a
g
e
|
1
0