C.Y.A. Service
“Cover Your Assets”
How to
handle the problem
customer.
Document!!!
Information is bliss.
Write everything down. No
detail is too minor
Doing a “6” Point Inspection
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Inspect home for contaminates or issue
Unit operation and Valve functioning
Check gas type and pressures
Air mixture
Log placement
Venting:
“This will be the room space on a vent-free application”
Stage “1”
• Have Homeowner detail the issue.
• Verify the conditions are safe. Inspect for gas
leaks and any unsafe electrical conditions.
• Scan rooms. Look for anything that can or may
contribute to an issue. Take picture if anything
doesn’t look right.
• Check Rating Plate. Document details.
Stage “1” (Safety)
• Verify working smoke detectors in home
• Check positioning and age of operable Carbon
Monoxide detectors. Most CO detectors have
a 10 year operational life.
• Document the brand and age of detector.
Label possible liability factors
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Cigarette smokers
Pets
Children
Candles
Odors: Potpourri,
paints, stains,
decorations, bad cook
• Lifestyle Choice:
Hoarding and
Cluttering, Filth, nonMartha Stewart like.
Can you see the Fireplace??
Rating Plate
• Complete Model Number
(Including Gas Type)
• Complete Serial Number
• Min and Max Inlet Pressure
• Manifold Pressure
• Conversion Label
(If Applicable)
Stage “2” (Valve Operation)
• Verify how unit is controlled
• If using electronic ignition, confirm power
(wired to 110v or battery back-up
• Check batteries if using wireless
(both in
transmitter and receiver)
• Override control. Use lever on receiver box or
jump system or control
Controls
Stage “3” (Gas Pressure)
• Check gas pressures. Verify the unit is not
receiving too much or not enough gas from
the source. Verify manifold pressures are
correct with valve turned to the high position.
Rotate knob to low to make sure valve is
allowing for turndown. Confirm pressures
concur with rating plate
• Document your findings
Gas Pressure
Testing
Checking Pressures
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Ports will be
marked
Check inlet
pressure
Check manifold
pressure
Make sure taps
are tightened
and no leaks
when finished
Stage “4” (Air Shutter)
• Take picture
• Inspect to make sure air
shutter is free and clear
of any debris
• Remove burner
• Access orifice and
visually identify the size
of the orifice
Stage “4” (Air Shutter)
• Visually identify burner
orifice by the size
stamped in side
• May also need to test
size with numbered
orifice bit to confirm
• Verify with
manual/manufacturer
correct size
Stage “4” (Air Shutter)
• Reinstall burner
• Verify with installation
manual/ manufacturer
to the correct air
shutter setting
• Adjust to the correct
opening dimension
Stage “5” (Log Placement)
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Take picture
Confirm pin placement and hole locations
Inspect for broken or misshapen logs
Look for soot and other discoloration
Verify proper distance to igniters or pilots
Compare to manufacturers drawings and/or
instructions
Log Placement
• Some may be
easier
Log Placement
• Some log
placements
can be a
little tricky
Stage “6” Venting (Exterior)
• Determine style and manufacturer of venting
used
• Verify the rise to run ratio. Confirm with owners
manual or manufacturer
• Inspect termination. See that it meets all
clearances according to NFPA-54. If siding
protection is used, make sure installed correctly
• Again take pictures. If something does not look
right, document it
^^^Heat Rises ^^^
Did not follow directions!!
Everything is wrong!!
Stage “6” Venting (Interior)
• Look for mechanical drafts: ceiling fans, cold
air returns, range hoods and other vented
fireplaces in home
• Layout window pattern. Large windows can
create air flows within rooms
• Document hallways
• Determine ceiling heights
Venting (Interior)
Ventless Fireplace
Start-up Service
Model number________________Serial number___________________
Gas Type: (LP)(Nat)
Room installed;______________ Square footage of room_______
Ceiling height:____
Total confined space:________ft
Unconfined space:________ft
Ceiling fan in room:(y)(n) Air return in room:(y)(n) Candles in room:(y)(n) Pet:(y)(n)
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23.
__Unpack all components. Check for any damage or breakage
__Clean fireplace
__Install liner kit, if applicable.
__Air shutter setting _______inch
__Purge air from gas supply
__Test fire unit. Check that all ports are lighting.
__Check for gas leaks. Bubbles_______ Electronic_________
__Check inlet gas pressure _______wc”
__Check manifold gas pressure _______wc”
__Check millivolts (thermocouple) end of lead-ground______mv
__Check millivolts (thermopile) “TH”-“TH/TP”_______mv
__ Check voltage from outlet.____________vac
__Check valve resistance. “TH”-“TH/TP”___________ohms
__Check valve resistance. “TH”-TP”_________ohms
__Set up logs. Refer to instruction manual for proper installation.
__Install embers.
__Install decorative rock and/or ember kit.
__Touch up painted surfaces if necessary.
__Insulate gas inlet holes.
__Remove all protective coatings and labels on glass or trim
__Install options: wall switch___thermostat___remote___Brand:_________Model:___________
__Install options: fan______louvers______doors______frame______cabinet______
__Explain operation to homeowner including: pilot lighting, burner lighting, controls operation,
and need for proper maintenance.
24. __Explain ventfree combustion. Remind how odors inside area of fireplace can create unwanted
smells.
25. __Discuss how 1 ounce of moisture is produced for every 1000btu’s of combustion. Thus for the
reasoning that unit is for supplemental heat only. Condensate may form on windows
26. __Remind customer that unit needs to be run for 6 hours continuous burn, for curing in of logs.
27. __Fill out and send in warranty card
Special Notes:
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
_____________________________________________________________________________________
Dealer Info:
Dealer:_______________________________
Date of start-up:__________________
Service Techincian:________________________________________________________
Address :___________________________City____________________State_________
Phone number:(
)________________________ Email:_________________________________________
Barrier Fronts
Barrier Fronts
• Goes into affect January 1, 2015
• Must be tested and certified with unit
• A 10 pound push test. At this point, the
temperature cannot exceed 172 degrees
Fahrenheit.
• Must be secured into place
• Can either ship with unit or be a mandatory
accessory
Barrier Fronts
• When install is complete, barrier must be in
place before completion of install
• Can be removed for cleaning of the glass and
barrier front
• If consumer has removed barrier prior to a
service call on unit, service tech does not have
to reinstall. If installed, must be reinstalled
before completion of service
Barrier Fronts
**Document**
Cover your assets.
Take a picture
Write on service ticket
It’s not what you know,
It’s what you can prove.
Questions??
Empire Comfort Systems
Rich Dahl
National Service Trainer
rdahl@empirecomfort.com