Feedback Hub
User Guide
version 2
Have your say
www.feedbackhub.ibsa.org.au
Table of Contents
Logging in ....................................................................................................................................3
Creating a new account ............................................................................................................... 3
Navigating ...................................................................................................................................4
Home .......................................................................................................................................4
The hubs..................................................................................................................................4
Browsing for documents .......................................................................................................... 5
Navigating documents ............................................................................................................. 6
Account Settings and email preferences ...................................................................................... 7
Changing your user name details ............................................................................................. 7
Changing user preferences ...................................................................................................... 7
Setting email notifications........................................................................................................ 7
Email notifications for specific folders ...................................................................................... 8
Leaving Feedback........................................................................................................................9
Adding your feedback .............................................................................................................. 9
The Notes box ......................................................................................................................9
Replying to Notes ...................................................................................................................10
Downloading documents ...........................................................................................................11
Downloading individual documents ........................................................................................11
Downloading bulk documents ................................................................................................11
More Information .......................................................................................................................11
Logging in
The IBSA Feedback Hub is found at www.feedbackhub.ibsa.org.au
To log in to the Hub simply enter your email address and password. If you have forgotten your
password, click the Send password reminder link to have this emailed to you.
Creating a new account
If you do not already have an account for the Feedback Hub, click the Create a new account link
and fill in the required information. When you click “Create new account” you will be taken
straight in to the Feedback Hub. (Please note: your Feedback Hub account is different to your
IBSA account.)
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Navigating
Home
Once you have logged in you will be taken to the Feedback Hub home page. This section shows
recent activity within the different areas within the Feedback Hub, such as recently uploaded
documents and notes. It also provides quick access to the various hubs available.
You can return to this page at any time by selecting “All feedback hubs” from the main dropdown
menu.
The hubs
The Feedback Hub has been redesigned, moving sections in to smaller ‘hubs’. These contain the
documents and notes for each section, and can be accessed from the main drop down menu at
the top of any page in the Feedback Hub.
Click the drop down menu to select a hub to view the hubs available to you.
Once you have selected the hub you wish to view, you will be taken to the documents available.
You can view the latest changes, documents and notes for the individual hub by using the tabs at
the top of the screen.
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Browsing for documents
A number of controls are available to browse documents available in the hub.
1. These controls change the way documents and folders are displayed
2. Search for documents by entering key words here
3. View document details and tags by selecting these options
All Training Packages have been presented in the below format. (Please note that some older
training packages will not appear in the following manner, and have been labelled according to
their content). :
•
Training Package Name (eg: CUA11 Live Performance)
o Guidance documents
 Guideline Information – Training Package information including Mapping
between Training Package versions, History of the Training Package and
Qualification and Unit lists
 Assessment Guidelines – Information regarding Assessment
 Appendices – additional Training Package information
Please note that not all training packages will have all three of these
guideline documents)
o Qualifications
 List of Qualifications – all Qualifications are listed by Qualification Code
and Qualification Name. I.e. CUS50109 Diploma of Music
o Units
 Unit sectors – all units are arranged by sector
• List of units – all units are listed by Unit Code and Unit Name. I.e.
TAEASS502A Design and develop assessment tools
Once you have found the document you wish to view, simply click on the name. A preview of the
document will load to the right. Use the controls in the previewer to navigate the document, or
click inside the document to view a larger version or add comments.
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Navigating documents
A number of options are available when you view a document. These are explained below.
1. Both of these options return you to the list of documents for that hub
2. Both of these options allow you to select pages in the document to view. You can also
scroll through the document using the scroll wheel on your mouse or the scroll bars on
the side of your window.
3. This will take you to a list of all notes available in the document
4. This view allows you to see thumbnails of each page. Clicking on a page thumbnail will
take you straight to that page
5. This allows you to search text within the document. Typing in key words will highlight them
in the document for you.
6. Tools:
i.
Clipboard – copy and paste text from the document using this clipboard
ii.
Plain notes – displays notes only in a new window
iii.
All notes – displays notes in a pop-up on the document
7. Rotate the document left or right.
8. Changes the position of notes within the document
i.
Display the notes within the document
ii.
Display notes in the right margin
iii.
Display notes as footnotes
9. Additional view options
i.
Hide notes – disables notes from being visible in the document
ii.
Show notes – enables notes to be visible in the document
iii.
Own notes – show only your own notes within the document
iv.
Other notes – view other users’ notes within the document
10. Zoom options to increase or decrease text size.
11. Fit content to the width or height of your browser window, or use the
drop down menu to set a specific zoom rate
12. Print – Generates a printable PDF.
i.
Select the page range you wish to print or download
ii.
Select whether or not you wish to download the comments attached to the
document (note – if the document does not have any
comments, this option will not be available.
iii.
Click Generate PDF. The document will proess for a
moment and the PDF will be generated. From here
you can choose to either print or download the PDF
using the options shown in the top right corner of the
window:
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Account Settings and email preferences
The Account section will allow you to change your user settings. To access this area, click on your
account name as it appears in the top left corner of the page, then click “Settings”.
Changing your user name details
Here you can change your Username (the name that appears beside any notes you leave) and
Password. Note that the login to the Feedback Hub will always be your email address.
To change your email address, please send an email to feedbackhub@ibsa.org.au with your
updated details.
Changing user preferences
Here you can change the default preferences for notes and links.
Setting email notifications
The Account section also lets you control email notifications. By default, your account is set up so
that you receive an email notification when a new document has been uploaded, or notes have
been left. In this same area you can control how often you receive notification emails. Simply use
the dropdown menus to set this to the frequency you prefer. (Recommended settings are Every
Day.)
If you would prefer not to receive these emails, simply make sure the box next to Enable email
notifications is not ticked.
You can also set email notifications for
specific hubs within the Feedback Hub. Click
in the dropdown menu next to the hub you
wish to set email notifications for, and select
the option you require.
•
•
•
On for all folders
You will receive email notifications when any documents have been added to this hub’s
folder.
Selected folders only
You will only receive email notifications for the folders you have selected in this hub.
Perfect for those who wish to follow specific projects. (See Email notifications for specific
folders for information on how to activate this feature).
Off
You will not receive any email notifications for this hub.
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Email notifications for specific folders
One of the great features of the new Feedback Hub is the ability to sign up for email notifications
for specific areas within the Feedback Hub. For example, if you are following a Training Package
project and would like to receive notification of when new draft materials are available for
comment, you are now able to do so.
To turn on email notifications for specific folders:
1. Navigate to the hub containing the folder you wish to follow by using the dropdown menu
at the top of the screen. (E.g. if you wish to be notified when drafts materials are available
for comment, these can be found in the Draft Materials hub.)
2. On the Documents tab, ensure your view is set to the folder view indicated below:
3. Right click on the folder you wish to follow to select Notifications.
4. In the pop-up window that appears, tick the box to activate notifications for this folder
and then click Save.
5. Ensure email notifications are turned on for this folder. Navigate to Account Settings and
set email notifications to Selected folders only for the Hub you are following. (See setting
email notifications for detailed information).
To turn off email notifications for specific folders
1. Follow steps 1-3 above.
2. Ensure the box in the Folder Notifications is not ticked, then click Save.
3. Ensure email notifications are turned off for this folder. Navigate to Account Settings and
set email notifications to Off for the Hub you no longer wish to follow. (See setting email
notifications for detailed information).
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Leaving Feedback
IBSA appreciates any feedback or comments you have on our Training Packages and related
projects. The type of feedback you may wish to leave can range from simply pointing out a
typographical error in a document, to suggesting the inclusion of an elective in a Qualification, or
detailed suggestions for draft materials.
Adding your feedback
There are two ways to leave feedback.
Navigate to the document you wish to leave feedback on. (see Navigating for detailed
instructions)
1. Simply highlight the area on the document you
would like to comment on. A pop-up window will
appear where you can leave your note.
2. Click and drag a box anywhere on the
document (even in the footer and margins). A popup window will appear where you can leave your
feedback.
The Notes box
1. Change the colour of the note as it appears on the
document
2. Select how the text you have highlighted will be displayed
once your note has been added.
3. Shows the text you have highlighted in the original
document. (note – if you select option 2 above, this text
will not appear).
4. Space to enter your comment – type as much or as little
as you like in the text box
5. Apply tags to your note. i.e. if the note is pointing out a
typographical error, simply click on “typo” to tag it as
such. Note: clicking on a tag twice will disable it. Or
create a new tag. I.e. you may like to tag your note as a
“suggestion”. Please note – it is not compulsory to tag
your comments.
When you are happy with your note, click Save. Your note will appear on the document.
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Example note:
You will notice at the top of the note you have the
option to Edit your note after it has been saved. You
can also Delete it. Simply click on the note itself to
view these options.
Replying to Notes
Users can also reply to another user’s note. Simply click on Reply at the top of the note, and
another comments box will appear. Type in the reply and click Save.
Example note with reply:
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Downloading documents
All documents in the Feedback Hub are available for download. There are a number options for
downloading documents.
Downloading individual documents
To download a document either with or without comments, choose the Print option from the
document navigation panel (see Navigating documents)
o
o
o
Select the page range you wish to print or download
Select whether or not you wish to download the
comments attached to the document (note – if the
document does not have any comments, this option
will not be available.
Click Generate PDF. The document will proess for a
moment and the PDF will be generated. From here you
can choose to either print or download the PDF using
the options shown in the top right corner of the
window:
Downloading bulk documents
To download an entire folder of documents as a zip file, navigate to the folder you wish to
download.
•
•
•
•
Right click on the folder you wish to download and select export zip
The download process will run in a new window. This window will show
you a list of all downloads you have done.
You can leave this running in the background and continue to work in the Feedback Hub.
If you are downloading a large number of files this download may take a little while.
When the download is complete, you will see the following message:
Click the blue text link to download your files.
Additionally, when your files have finished downloading, you will receive an email from the
system directing you to the location of your files to download.
More Information
If you require further assistance, please email feedbackhub@ibsa.org.au.
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