PAT P (SAMPLE) This report is designed for your own private use. It is intended to assist you in identifying your personal strengths and developmental needs. This report is not intended for, nor has it been developed to make personnel decisions such as compensation decisions, performance decisions or promotion decisions. It is within your rights to keep this report confidential; it should be looked at as one piece of information within your overall self-discovery process. TABLE OF CONTENTS Overview Level of Confidence in Your Report ................................................. 2 You aim to please ............................................................................. 3 Your Graphic Profile......................................................................... 5 Style Review..................................................................................... 6 Primary Style Dependent ...................................................................................... 19 Backup Style Approval......................................................................................... 26 Other Influences Affiliative ....................................................................................... 33 Conventional................................................................................... 38 Building on Constructive Styles Humanistic-Encouraging................................................................. 45 Achievement................................................................................... 48 Appendix Process for Change ......................................................................... 51 Development Contract .................................................................... 59 Copyright © 1990 Human Synergistics Inc. LSI STYLUS® 1 OVERVIEW PAT P (SAMPLE) as of August 16, 2002 PAT P (SAMPLE) as of August 16, 2002 LEVEL OF CONFIDENCE IN YOUR REPORT We consider this report to be a reliable and valid indication of how you currently see yourself. Your report analyzes your responses to 240 items, which measure 12 distinct but interrelated patterns or “styles” of thinking. Your thinking styles are a combination of your needs, values, beliefs and view of yourself. In addition to presenting information on how you see yourself, your report compares you to a representative sample of over 9000 managers. Based on your percentile score for each of the 12 styles, your report describes you in relation to this sample. Using your report, you can: Identify the unique thinking patterns that characterize your current behavior; Understand which of your thinking patterns are effective, and which are not; Define optimal ways of thinking and approaching your work; Decide which thinking patterns you want to change; and Formulate a strategy to bring change about. As you read your report, keep in mind that it is intended to capture how you were thinking and feeling when you responded to the 240 items. Remember also that if you choose to do so, it’s possible to alter this “snapshot” of yourself—with determination, focused effort and a thoughtful plan of action. We encourage you to write in this report. Specifically, it’s important to highlight those statements you wish to remember—statements that identify personal strengths and development needs, and statements you wish to analyze further. Use the margin to write your reactions to these statements. You will be using your notes to complete the final section of the report, “Process for Change.” From your written comments and reactions, you will develop a plan of action for personal change. This plan is intended to help you improve your level of effectiveness, both in how you deal with others and in how you handle yourself in various situations. © 1990 Human Synergistics Inc. Overview 2 PAT P (SAMPLE) as of August 16, 2002 YOU AIM TO PLEASE Your profile indicates that you have reasonably proficient interpersonal skills. However, you have a stronger, overriding need to protect your self worth by acting passive, conforming and agreeable. This need prompts you to follow others’ lead rather than asserting your own interests—behavior which can adversely affect your performance. Your profile suggests that something is causing you to stray from a constructive, growth-oriented direction. Right now, you appear to be at a standstill, just going through the motions and feeling so resigned to things as they are that you see little need to work to change them. Perhaps you may even be “knuckling under” a bit in response to a situation you are having difficulty facing. In general, you describe yourself as: Friendly; Moderately both task- and people-oriented; Appreciating the strengths in others; Having difficulty believing that your efforts can make a difference; Following established procedures well, although you may have doubts as to their effectiveness; Trying to please others; and Disliking conflict or confrontation. You try to live up to others’ expectations and, as long as you feel their support, will work to do what is expected. You are inclined to accept the status quo, avoid “rocking the boat” and conflicting with others. Your profile suggests, however, that your accommodating behavior may cause you to sacrifice your own needs in favor of others’. This orientation has both strengths and weakness. For example, while others may accept you because you are so superficially agreeable, they are just as likely to perceive you as submissive and weak. You may be spending so much time working to gain acceptance that you are sacrificing your orientation toward achievement, characterized by the ability to set and accomplish personal goals. You have a strong tendency to want to “make things O.K.”—to smooth over conflicts, even at the expense of your own best interests. Rather than interacting with others on an equal basis, you tend to place yourself in a passive role. When you fail to take responsibility for yourself and your actions, others may take advantage of you and see you as wishy-washy, uncommunicative and lacking in direction. Direct conflict and confrontation are likely to make you uncomfortable. This report contains some critical opinions of you. Please realize that these comments © 1990 Human Synergistics Inc. Overview 3 PAT P (SAMPLE) as of August 16, 2002 are not designed to attack you and make you uncomfortable, but to help you to improve yourself. If you find yourself feeling resistant to comment on what you’re reading at any given point, put the report away for a short while and return to it when you’ve had some time to think about what it says or to seek additional input. However, keep in mind that in the long run, your persistence in considering and understanding your report will benefit your personal and professional effectiveness. Where to From Here? The overview you’ve just read provides you with a “broad-brush” picture of how you described yourself. Just as an artist chooses the distinctive colors that make up his or her palette, your overall approach is made up of different thinking styles that you can continue to use or modify–forming your own unique palette. The following is a summary of your current “palette” of thinking styles, accompanied by an explanation of their possible impact on you: Dependent Approval Affiliative Conventional Humanistic-Encouraging Achievement Area of Concern Area of Concern Potential Strength in You Area of Concern Opportunity for Growth Opportunity for Growth On the following page you will find a circular profile, followed by a description of what your 12 style scores mean. The styles are described in terms of their impact on your overall approach—from (1) strongest impact to (12) weakest impact. Next, your report describes in detail those styles with the STRONGEST impact on your overall approach. Within these descriptions, you will also find prescriptive suggestions for modifying those styles which may be impairing your performance. Your report concludes with the “Process for Change” section, which assists you in creating a plan for changing those aspects of your “palette” that you decide are not working in your best interest. From there, you have the option of completing a “Development Contract” that provides you with further assistance as you strive to reach your self-improvement goals. © 1990 Human Synergistics Inc. Overview 4 PAT P (SAMPLE) as of August 16, 2002 LSI STYLUS ® 1 © 1999 Source Publishing, LLC; © 1989 Human Synergistics, Inc. © 1990 Human Synergistics Inc. Overview 5 PAT P (SAMPLE) as of August 16, 2002 STYLE REVIEW Primary Style Your primary style, or the highest score on your profile, is the orientation that is most prominent in your overall approach to life. The following is just a brief description of what your score means on this style. For an in-depth look at this style and the strengths and weaknesses associated with it please refer to the section entitled “Primary Style.” 5 Dependent This scale measures the degree to which we feel our efforts do not count. Dependent behavior originates in a need for security and selfprotection: dependent people typically feel that they have very little control over their lives. This type of behavior may be long-lasting, or due to temporary life changes such as a new job, a promotion, an illness, or the break-up of a close relationship. When dependent behavior occurs as a result of a temporary life change, the feelings of dependency tend to diminish as the particular situation is resolved. Your Dependent score is higher than 93% of all managers. This extremely high score suggests the following characteristics: You: Act as if your efforts do not count. Actively seek direction and guidance. Demonstrate concern for pleasing people. Consistently do what you are told. Consult others if forced to make a decision. Suggestions: Set a few small goals. Accomplishing them will help increase your belief in your ability to make positive changes in your life. Deliberately acquire a new skill. Learning something new will help you recognize that your effort can make a difference. Make a decision without consulting anyone. Weigh the pros and cons of your choices, and decide on the best one. © 1990 Human Synergistics Inc. Overview 6 PAT P (SAMPLE) as of August 16, 2002 Backup Style This is the second highest score in your profile. It has a considerable effect on your overall orientation. The following is just a brief description of what your score means on this style. For an in-depth look at this style and the strengths and weaknesses associated with it, please refer to the section entitled “Backup Style.” 3 Approval This scale measures our need to be accepted by others to increase or sustain our feelings of self-worth. While a desire to be approved of is natural, problems occur when approvalseeking becomes a need, and ultimately our standard way of interacting with others. When we need approval, we typically tend to please everyone but ourselves. An excessive need for approval is essentially an “emotional give-away”—in the interest of being liked and accepted, we “give away” our beliefs, values, goals, sense of personal worth, direction in life, and ability to make our own decisions. Your Approval score is higher than 91% of all managers. This extremely high score suggests the following characteristics: You: Need to be accepted to feel worthwhile. Strive to make a “good impression.” Are indecisive. Show concern for others’ opinions of you. Say and do only what you think others expect. Become anxious when you do not get the approval you desire. Suggestions: Voice your own opinions. When you feel strongly about something, let others know it. Eliminate approval-seeking speech patterns (“if it’s okay with you... or “What do you think of ...”). Make an independent decision and stand by it. © 1990 Human Synergistics Inc. Overview 7 PAT P (SAMPLE) as of August 16, 2002 Other Influences The next styles, while not the most dominant, represent additional characteristics that are present in your overall orientation. These other influences can emerge as a primary style when you are under stress. The comments below give only a brief description of your score on these styles. For more information, refer to the section entitled “Other Influences.” 2 Affiliative This scale measures our degree of commitment to forming and sustaining satisfying relationships. This style represents a need for social interaction and interpersonal contact. Affiliative people seek out, establish, value, and maintain close associations with others. These individuals appreciate people and enjoy being in the company of others. In fact, they tend to be most comfortable when among those with whom they have established strong emotional and social ties. Your Affiliative score is higher than 65% of all managers. This moderately high score suggests the following characteristics: You: Recognize the positive aspects of teamwork and cooperation. Appreciate the benefits of relationships, but do not consistently initiate them. Occasionally share thoughts and feelings. Suggestions: Initiate conversations with people, even when you don’t know them well. Get involved. Take a class, or join a community or recreational group. Communicate your sociability by smiling often and making eye contact. © 1990 Human Synergistics Inc. Overview 8 PAT P (SAMPLE) as of August 16, 2002 4 Conventional This scale measures our tendency to act in a conforming way. While some conformity is necessary in life, too much can be restrictive. The Conventional style represents a preoccupation with adhering to rules and established procedures, maintaining a low profile, and “blending in” with our particular environment to avoid calling attention to ourselves. When we rely on established routines to determine how we do things, we risk losing our sense of uniqueness and individuality. Your Conventional score is higher than 80% of all managers. This high score suggests the following characteristics: You: Have respect for doing things in established, traditional ways. May not actively seek creative solutions to problems. May not involve yourself in situations containing risk, new opportunity, or need for innovation. Are typically concerned with how you appear to others. Want to be seen as “normal.” Suggestions: Take a fresh look at they way you currently do things. Experiment with more creative methods for accomplishing a small task. Resist the urge to plan everything. Learn to be more flexible and accepting of changes to your routine. Focus on your own uniqueness. Think about what is most individual about you, and build on these qualities. © 1990 Human Synergistics Inc. Overview 9 PAT P (SAMPLE) as of August 16, 2002 Building on Constructive Styles The following is a brief description of your current position on the two styles that you should try to further develop. Details on how you can develop these styles can be found in the section entitled “Building on Constructive Styles.” 1 Humanistic-Encouraging This scale measures our interest in people, our tendency to care about others, and our ability to encourage them to improve. HumanisticEncouraging people are accepting of themselves, and accept others for who they are—without question or criticism. In fact, those scoring higher on this scale have unconditional positive regard for others. This absolute acceptance enables people to grow the most and take greater responsibility for themselves. Your Humanistic-Encouraging score is higher than 56% of all managers. This moderately high score suggests the following characteristics: You: Occasionally help people in their efforts to improve. Can be responsive to others’ ideas and input. Are sometimes a good listener. Suggestions: Look for opportunities to guide and coach people. Take time with people; give more of yourself. Select one person, and concentrate on encouraging and supporting his/her development efforts. © 1990 Human Synergistics Inc. Overview 10 PAT P (SAMPLE) as of August 16, 2002 11 Achievement This scale measures a way of thinking that is highly associated with personal effectiveness. Scores for this style indicate our interest in, as well as our proficiency at, attaining high-quality results on challenging projects. In many ways, the Achievement style characterizes the most constructive approaches to work. Achievers are motivated to succeed by their own values and beliefs. They know they can improve things, and do not hesitate to act on this knowledge. Your Achievement score is higher than 50% of all managers. This average score suggests the following characteristics: You: May doubt your judgment and abilities occasionally. Have a more modest desire for achievement. Are generally capable of doing your best. Suggestions: Identify barriers that may prevent you from accomplishing things. Set goals consistently. Doing so will help target your efforts and keep you motivated to move forward. Go beyond your current skill level in some area. Improve and refine your performance, and take satisfaction in achieving higher-quality results. © 1990 Human Synergistics Inc. Overview 11 PAT P (SAMPLE) as of August 16, 2002 Other Styles in Your Profile The following styles will not be covered in the rest of your report. It is not that these styles are not important, but that the previous styles have a greater impact on your current behavior. A brief description accompanies each style. 6 Avoidance This scale measures our tendency to use the defensive strategy of withdrawal. We do this by hiding our feelings, or by shying away from the situations we find threatening. We may use this behavior when we face something different such as a new environment or a problem we have no experience in solving. Whether or not avoidance behavior becomes extreme depends upon the nature of what we perceive as threatening. Your Avoidance score is higher than 70% of all managers. This moderately high score suggests the following characteristics: You: Generally focus on your shortcomings. Sometimes doubt the significance of your efforts. May have reservations over taking on new responsibilities. Tend to be preoccupied with personal concerns. Are critical of yourself when you make mistakes. Suggestions: Accomplish one small task a day. Make it something you usually avoid out of fear you will fail. Focus on thoroughly completing it. Interact with people who provoke insecurity in you. Start gradually (perhaps by saying “good morning”), and eventually initiate a conversation. Make a commitment to handle things as they happen. Try to solve problems instead of avoiding them. © 1990 Human Synergistics Inc. Overview 12 PAT P (SAMPLE) as of August 16, 2002 12 Self-Actualizing This scale measures a way of thinking that results in the highest form of personal fulfillment. Becoming self-actualized is the final step in one’s growth and maturation process. This style is characterized by an unusually high acceptance of self, other and situations “as they are.” Self-Actualized people are creative and imaginative, and take a unique approach to life. Your Self-Actualizing score is lower than 55% of all managers. This moderately low score suggests the following characteristics: You: Typically perform your best at tasks you find rewarding. Have a more moderate interest in your own growth and development. Sometimes doubt yourself and your ability to make a difference. Can be spontaneous. Can take unconventional approaches to problem solving. Suggestions: Do things you enjoy regularly. Make it a point to pursue activities you find interesting and rewarding. Habitually explore new ways to do things. Take a fresh, creative approach as often as possible. See problems as opportunities for growth and development. Approach problems positively and try to solve them creatively. © 1990 Human Synergistics Inc. Overview 13 PAT P (SAMPLE) as of August 16, 2002 9 Competitive This scale measures our need to establish a sense of self-worth through competing against and comparing ourselves to others. While it is largely encouraged and accepted as a measure of success, competitive behavior is not an effective predictor of achievement in business, sports, or life in general: in fact, studies have shown that people who come out ahead in competitive situations focus on performance excellence or the process of doing well, rather than on the end result of winning. Your Competitive score is lower than 63% of all managers. This moderately low score suggests the following characteristics: You: Want to do your best. Like to be seen and noticed. Sometimes undertake difficult tasks to prove yourself to others. Enjoy “winning” from time to time. Suggestions: Set and pursue your own goals based on what’s important to you. Work toward achieving a standard of excellence in everything you do. Commit yourself to making things better. Know that through your best effort, you can improve things. Learn to please yourself first. Enjoy the sense of personal satisfaction doing something well can provide. © 1990 Human Synergistics Inc. Overview 14 PAT P (SAMPLE) as of August 16, 2002 10 Perfectionistic This scale measures the degree to which we feel a driven need to be seen as perfect. A dramatic difference exists between the act of perfecting something and the concept of perfectionism. Rather than working to make things the best they can be, perfectionists need to seek flawless results. They perform at a very high level to attain feelings of self-worth. Perfectionism originates in a fear of failure: perfectionists tend to believe that unless they are “perfect,” they are nothing. Your Perfectionistic score is lower than 80% of all managers. This low score suggests the following characteristics: You: Are relatively free from perfectionistic drives. Have limited desire for personal recognition. Can be easygoing and patient. Tend to lead a balanced life, with equal time for work and relaxation. Do not put unnecessary demands on yourself or others to get things done. Are probably more concerned with people’s feelings and level of satisfaction than with the quality of their work. © 1990 Human Synergistics Inc. Overview 15 PAT P (SAMPLE) as of August 16, 2002 7 Oppositional This scale measures our tendency to use the defensive and aggressive strategy of disagreeing with others, and to seek attention by being critical and cynical. While clarifying and refining ideas by asking probing questions can be a valuable skill, oppositional people often use it destructively. Instead of using questioning techniques to gain information or improve something, Oppositional people typically choose to verbally assault others to gain feelings of importance and selfsatisfaction. Your Oppositional score is lower than 80% of all managers. This low score suggests the following characteristics: You: Listen with an open mind. Accept and consider opinions that differ from your own. Are seldom skeptical of others’ ideas. Are accessible to others; are easy to approach. Are capable of using tact and diplomacy when dealing with people. Are flexible and adaptable. May be taken advantage of by others because of your receptive attitude. © 1990 Human Synergistics Inc. Overview 16 PAT P (SAMPLE) as of August 16, 2002 8 Power This scale measures our tendency to associate our self-worth with the degree to which we can control and dominate others. Individuals who seek power are motivated by a need to gain prestige, status and influence: they achieve false, temporary feelings of self-worth by striving to be “in charge” at all times. Power-seekers typically lack confidence in others and believe that force, intimidation and coercion are necessary to get results. Poweroriented motives prevent the formation of healthy relationships: in fact, those who consistently seek power tend to experience an increasing sense of alienation from others. Your Power score is lower than 90% of all managers. This extremely low score suggests the following characteristics: You: Do not use force or authority to control people or situations. Are open and flexible; are not driven to ensure things are done your way. Are sensitive to how your behavior affects others. Cooperate and work well as part of a team. Are respected by others. See constructive criticism as valuable; can accept and learn from it. Demonstrate confidence in others. © 1990 Human Synergistics Inc. Overview 17 LSI STYLUS® 1 PRIMARY STYLE DEPENDENT PAT P (SAMPLE) as of August 16, 2002 PAT P (SAMPLE) as of August 16, 2002 PRIMARY STYLE DEPENDENT “He who follows another sees nothing, learns nothing, nay, seeks nothing” —Sir William Osler You identified strongly with the following characteristics: very tactful eager to please dependent on others predictable very respectful to superiors meek seeks help from others You identified moderately with the following characteristics: over-cautious modest self-doubting compliant easily fooled apologetic easily influenced by friends reacts rather than initiates says what’s expected a good follower does things by the book When you compare these responses to other managers, you rank higher than 93% of the managers on the Dependent style. © 1990 Human Synergistics Inc. Primary Style 19 PAT P (SAMPLE) as of August 16, 2002 You Feel Your Efforts Do Not Count The way you described yourself on the Dependent scale suggests that you are feeling very passive and dependent. Your score indicates that you may be experiencing some negative consequences as a result of these feelings. The Dependent scale measures the degree to which you feel that your effort does not count. A very high Dependent score can mean that you are feeling a severe sense of helplessness, which is leaving you incapable of taking action. You are probably relying too much on other people. You may find that your dependency is destroying your own need for achievement. Being dependent may cause you to lack initiative and self-direction, which in turn causes an extreme reduction in your effort toward accomplishing your goals. You see yourself as more of a follower than a leader and prefer to receive direction and guidance from others. When making decisions, you are likely to seek the opinions of others—not to let them participate, but so that you can remain safe and indecisive. You are probably not very happy with the present state of your life, but it is possible that your dependent way of thinking is only temporary. Our research has identified three common sources of a dependency reaction. Each of these can produce heightened, and usually temporary, reactive dependency. 1. A break in an important relationship causes both parties to feel helpless. You may be in such a situation, but your level of dependency is likely to decrease as the situation improves. 2. When one is relatively new in a situation, such as a new job, one’s first reaction is usually to feel a little dependent. This will last about three to six months. 3. Many managers in many organizations are themselves managed in a very power-oriented, authoritarian fashion. If your immediate superior has these characteristics, be aware that you may be reacting in a passive and dependent fashion. Left unchallenged, your sense of dependency only grows more pronounced. If you are given too much responsibility and too little authority, you are reacting with a sense that there is nothing you can do. Often, this kind of situation will cause a dependent pattern to emerge in managers. While this is usually the reaction that highly authoritarian managers desire, it is not in your best interest. This section of your report will help you to explore the series of choices you have made as a result of your tendency to be dependent. It describes the characteristics © 1990 Human Synergistics Inc. Primary Style 20 PAT P (SAMPLE) as of August 16, 2002 of dependency, discusses the origins of such an idea and suggests ways you can reduce or eliminate this ineffective approach. How You See Yourself Your very high score on the Dependent scale indicates that these characteristics may describe you: An over-concern with pleasing people, and not questioning others or taking independent action. A passive attitude. Feelings of helplessness. The presence of rapid change or traumatic set-backs in your life. The tendency to be easily influenced. A lack of self-respect, which results in feeling unable to accomplish things. Difficulty making decisions. More About the Dependent Style Dependency is based on the tendency to try and please others so that one can feel safe and protected. In this sense, Dependency is a defensive mechanism, but it is a self-defeating defense when it moves beyond the level of a temporary dependency reaction. Abraham Lincoln caught the essence of this style and its effects when he said, “It is difficult to make a man miserable while he feels worthy of himself.” Dependency, at the advanced levels, destroys a person's sense of self worth and personal integrity. Everyone is dependent occasionally. Problems can occur, however, when one chooses to be dependent on others over a long time period: It is then that dependency begins to erode feelings of self-esteem. Dependent people find it easier and more comforting to let others determine their behavior than to look inward and guide their own lives. They use this behavior as a defense against feeling threatened or rejected by others. Their behavior conveys the impression that, “I am helpless, and therefore no threat to anyone.” This expresses their needs for affirmation and protection from people and life. Expression of dependency needs results in compliance and passive responses, often at the expense of one's own feelings, values and sense of life direction. Dependency at its extreme dysfunctional levels is associated with depression and a sense of helplessness. When one has spent a few years in a dependent position, it becomes a safe, protective habit that is difficult to break. © 1990 Human Synergistics Inc. Primary Style 21 PAT P (SAMPLE) as of August 16, 2002 Increasing evidence from medical, immunology, physiology, and stress research suggests a connection between dependency and stress-related illness. We know that severe dependency affects the biochemistry of the body and weakens its basic functions, particularly in the immune system. Understanding Your Score To understand the nature and extent of your own dependent behavior, you will need to: 1. Identify the circumstance that provokes your feelings of dependency. 2. Recognize it is not the situation but your thoughts that sustain the dependency. 3. Recognize that you probably think that your effort makes no difference. 4. Recognize that the assumptions you are making are very likely incorrect. If you can identify the circumstance that provokes your unhappiness, it is likely to be an area where you think that your effort does not count. This idea is the core of dependency. Conversely, any area where you feel your effort does count is usually capable of generating feelings of happiness. Your Dependent Style on the Job Generally speaking, the level of dependency is higher in the lower levels of management and supervision. Dependency and passivity explain a lot about a lack of productivity. In management, dependency is triggered in response to excessive use of poweroriented styles by one’s boss. Authoritarian behavior often produces compliance and passivity. This explains much of the ineffectiveness in many bureaucratic or authoritarian organizations. The key staffs of many organizations respond in a dependent fashion, with selfdescriptions that indicate dysfunctional dependency. When such reactions occur in a key group, it spells disaster. Among managers, this is a common cause of bureaucratic ineffectiveness. If you do not do something about the erosion of achievement thinking that comes with sustained dependency, you may lose your value to others as an independent thinker and self-directed person. © 1990 Human Synergistics Inc. Primary Style 22 PAT P (SAMPLE) as of August 16, 2002 Becoming More Effective: Steps to Change Allowing those around you to have excessive influence over how you live your life can eventually rob you of your contentment and self-respect. Learning to think for yourself and openly communicating your independence can help you to become less dependent. The following suggestions can help you to become more independent. Disassociate your feelings of self worth from what others think of you. Take responsibility for yourself and your personal effectiveness, happiness or unhappiness. It is really up to you—no one else. Learn something new. Acquiring a skill will help you recognize that your effort can make a difference in the outcome of something. This is the first step in developing achievement-oriented cause-and-effect thinking. Decide how you want your life and career to be and work toward that end. Set a few small goals. Accomplishing them will help you to believe in your ability to make positive changes in your life. Make decisions entirely on your own. Weigh the pros and cons of each choice and decide on which is best. Take the initiative; assume a leadership role. Instead of waiting for someone to direct you, take action yourself. Watch your speech patterns. Be especially aware of how often you use qualifiers (“It’s only my opinion but...”). Drop them and try to be more positive and direct (“I think we should...”). Dependent speech patterns are very self- centered and restricted. Learn to be aware of what you are saying to yourself and others. For additional self-improvement ideas, refer to the list of “Action Steps for Change” below. Action Steps for Change Now that you have reviewed the Dependent Style, review the following suggested actions, and rate them in terms of your perceived need for change, where 0 is little or no need and 3 is a strong need. 1. Learn to take greater responsibility for myself. 0123 2. Become less dependent on others. 0123 3. Believe in my abilities, instead of doubting myself. 0123 4. Become more comfortable taking risks. 0123 5 Confront my fears and take action. 0123 © 1990 Human Synergistics Inc. Primary Style 23 PAT P (SAMPLE) as of August 16, 2002 6. “Take charge” of my life and work. 0123 7. Assert myself more often. 0123 8. Find where my effort can make a difference, work to improve this area. 0123 9. Recognize that my insecurities are holding me back. 0123 Any statement that you have rated as a two or three you should integrate into your action plan “Process for Change”. Changing Your Behavior Can Result in These Benefits Strengthened feelings of self worth. A sense that you are in control of your life. The ability to accomplish tasks more quickly and efficiently because you no longer rely on others to direct every detail. The feeling that, through your own effort, you can make things better. Improvement in the quality of your relationships, health and effectiveness. The ability to take risks when it is appropriate. Lower levels of stress. Well-defined beliefs and values. The ability to relax and be comfortable around others. The freedom to be yourself without fear of rejection or disapproval. Self-set standards and goals. Reduced or absent feelings of depression. © 1990 Human Synergistics Inc. Primary Style 24 LSI STYLUS® 1 BACKUP STYLE APPROVAL PAT P (SAMPLE) as of August 16, 2002 PAT P (SAMPLE) as of August 16, 2002 BACKUP STYLE APPROVAL “Lean too much upon the approval of people, and it becomes a bed of thorns.” —Chinese Proverb You identified strongly with the following characteristics: seeks approval from others needs to be liked by everyone generous to a fault friendly all the time accepts others’ values easily needs others’ approval overly sympathetic spoils people with kindness wants to be liked You identified moderately with the following characteristics: over-optimistic agrees with everyone dependent on family and friends thinks in terms of what others think forgives anything When you compare these responses to other managers, you rank higher than 91% of the managers on the Approval style. © 1990 Human Synergistics Inc. Backup Style 26 PAT P (SAMPLE) as of August 16, 2002 You Need The Approval Of Others The way you described yourself on the Approval scale indicates that you need a great deal of approval from others. Your score suggests that you may be experiencing some negative consequences as a result of this need. A very high Approval score can indicate that you place too much importance on what others think of you; in fact, you are probably more concerned with the impression you are making than you are with forming healthy relationships. Rather than stating your own opinions, you tend to agree with whoever’s approval you are currently seeking. At the slightest indication that you or your actions are not accepted by others, you are likely to feel insecure, threatened or even worthless. These feelings can force you to be too compliant, and can cause you to be excessively dependent on the expression of approval from others. In short, you are giving others the right to determine your sense of self-esteem and self worth. Since your sense of worth increases only when you are liked and approved of by others, you are inclined to seriously undervalue yourself. When you allow others to dictate your thoughts and actions, you risk losing your sense of self, and all that makes you unique. While the desire to be liked and approved of is natural and healthy, severe problems occur when approval-seeking becomes a standard way of reacting to others. You will be very vulnerable if you continue to pursue this course of thought and action. This section of your report will help you explore the series of choices you have made that result in this need for approval. It describes the characteristics of a need for approval, discusses the origins of such an idea and suggests ways you can reduce or eliminate this ineffective approach. How You See Yourself Your very high score on the Approval scale indicates that these characteristics may describe you: Low self-esteem. Preoccupation with the opinions of others. An over-concern with being “popular” and well-liked. A tendency to be too agreeable, “wishy-washy” and compliant. Difficulties with conflict, negotiation and confrontation. © 1990 Human Synergistics Inc. Backup Style 27 PAT P (SAMPLE) as of August 16, 2002 Dependent with Approval Your higher scores in Approval and Dependent reflect that you have a fear of being rejected by others. You need to protect your sense of security and self worth by doing what others expect. You want others to accept you, yet are not willing to take risks to gain their liking and respect. You probably feel that others have control over you and feel helpless to change your situation. More About the Approval Style The Approval scale assesses feelings associated with a need to be accepted by others. These feelings range from the perfectly normal desire to be accepted by others to a very strong and misplaced emphasis upon the idea that a sense of personal worth is related to acceptance by others. As a species, we can be distinguished by our strong desire to keep our position or status. Just below the surface of our everyday behavior lies this need for the approval of others. Some individuals are quite aware of this need, and thus have greater control over their behavior. For others, the need for approval is much more acute and they are not likely aware of it because it is so strong. When a person is not aware of this need for approval, it is likely to become a central theme in that person’s life. Many distinct, observable results arise from this motivation. Most of them are not positive. There can never be enough approval to make up for what the person desiring approval feels he or she needs. The need for approval arises from an exaggerated fear of rejection. This fear encourages people who are inclined to be approval seekers to concentrate on making sure everyone accepts and likes them. Although it may feel just like affection, the need for approval only substitutes for genuine affection. Many relationships that come to grief are formed based on this false interpretation. An excessive need for approval is a great emotional give-away: We give away our desires, sense of self worth, direction, integrity and decision-making capability. If we need approval so much that our very worth depends on it, we try to please everyone yet please no one, sacrificing our own beliefs, values and goals in the process. Understanding Your Score If you feel that you seek others’ approval too often, this report can help you to begin the process of change to increased satisfaction and less dependency upon others. © 1990 Human Synergistics Inc. Backup Style 28 PAT P (SAMPLE) as of August 16, 2002 The Approval Style in Management An emphasis on gaining approval causes indecision. Approval seekers will violate rules and perfectly reasonable procedures to seek favor and transient approval. They will keep their mouths shut when they should speak and may color the truth to make themselves look good. The need for approval is responsible for the bulk of poor communication in organizations. It is the origin of rumors, innuendoes and attempts to do and say things that distort the real situation. The need for approval is often at the very core of the need to lie and fabricate to others. It is a powerful need that can wreck a relationship or career. While this mode of thought is more common among the general population than in the business world, it is still evident in business and can be the root cause of weak and indecisive management. In managers and leaders, the need for approval can cause agonizing indecision, procrastination and failure to take action. Your Approval Style on the Job As a manager, your very high Approval score can be very self-defeating. Others will see in you reduced ability to make decisions, delegate responsibility and resolve conflicts. You will not be very decisive and may bury your need for approval in the participative management techniques that are currently popular. What you really want, of course, is not to have others participate to achieve better results, but so that you can avoid having to make the decisions yourself. You typically work too hard to gain the approval of others, but do not focus on your ability to give others any sense of worth. It is common to hear recommendations that managers recognize and give approval to subordinates. It is hard to disagree with this idea, but there are more effective means of helping others to grow and be more productive. Teach others to be approving of themselves. When a person does something well, say “You ought to feel good about yourself.” This type of recognition reduces dependency and begins to build self esteem. Becoming More Effective: Steps to Change Needing approval in order to feel worthwhile as a person creates unhealthy dependencies on co-workers, friends and family. Your Approval score is a good indicator of your need for acceptance from others. © 1990 Human Synergistics Inc. Backup Style 29 PAT P (SAMPLE) as of August 16, 2002 If you agree that your behavior reflects a high need for approval, you can use the following suggestions to eliminate this need and learn to think and act in your own best interest. Recognize that you are a worthwhile person because you are you—not because people like or approve of you. Voice your own opinions. Learn to think and act for yourself. Accept the fact that not everything you say or do will be met with approval. Realize that you will not perish if others do not like you. Paradoxically, people who need excessive approval from others are often rejected and used by others because they build one-sided relationships. Practice facing confrontations instead of avoiding them. It may be easier to seek acceptance, but learning to handle conflict constructively enables you to maintain and build your sense of self worth. Discover the ideas you have about your own need for approval; think about where you adopted and developed this need. Who did you learn this from? Why did you accept it? Examine your self-talk. Talk to yourself when you encounter disapproval. Start telling yourself that the actions of another are just that: No more, no less. They have no effect on your feelings of self worth unless you allow them to. Pay close attention to your interactions with others. Instead of seeking their approval, can you think of things to say and do that communicate a healthy liking and respect for yourself? Write down what you hear yourself say. Learn to identify and change things that reflect a need for approval. Learn to recognize and believe in your strengths. Faced with disapproval, focus on what you are thinking. You will probably discover that you are telling yourself just how terrible it is to be disapproved of. Realize that it is not terrible: You can learn from it without feeling bad. For additional self-improvement ideas, refer to the list of “Action Steps for Change” below. Action Steps for Change Now that you have reviewed the Approval Style, review the following suggested actions, and rate them in terms of your perceived need for change, where 0 is little or no need and 3 is a strong need. 1. Learn to tell others what I feel and think. 0123 2. Accept that my worth isn’t related to what others think of me. 0123 3. Be less conscious of others and more aware of myself. 0123 © 1990 Human Synergistics Inc. Backup Style 30 PAT P (SAMPLE) as of August 16, 2002 4. Assert my own beliefs. 0123 5. Practice facing confrontations. 0123 6. Learn to be more decisive and stand behind my decisions. 0123 7. Think for myself instead of accepting others’ values as my own. 0123 8. Do things to please me; not other people. 0123 9. Recognize that not everything I do will be met with approval. 0123 Any statement that you have rated as a two or three you should integrate into your action plan “Process for Change”. Changing Your Behavior Can Result in These Benefits A healthier, more effective style of thinking. Increased feelings of self worth. Heightened interest in personal growth and development. A stronger sense of self. Belief that your opinions do count and that your effort makes a difference. More honest and meaningful relationships based on respect for one another’s feelings and viewpoints. The ability to relax and be yourself around others. Increased confidence in your ability to be decisive and to deal effectively with conflicts and confrontations. Stronger, well-defined beliefs and convictions. Reduced levels of stress. More energy to devote to enjoying life with increased self-confidence. Enhanced integrity. © 1990 Human Synergistics Inc. Backup Style 31 LSI STYLUS® 1 OTHER INFLUENCES AFFILIATIVE CONVENTIONAL PAT P (SAMPLE) as of August 16, 2002 PAT P (SAMPLE) as of August 16, 2002 OTHER INFLUENCES AFFILIATIVE “Everywhere...the guiding principle is one of ruthless striving for success at the expense of one’s fellows. This competitive spirit prevails even in schools, and destroys all feeling of fraternity and cooperation. Concerns of achievement are not derived from a love for productive and thoughtful work, but as springing from personal ambition and fear of rejection.” —A. Einstein, 1948 You identified strongly with the following characteristics: cooperative friendly helpful pleasant diplomatic, tactful sees best in others sincere warm, open relaxed, at ease with people thinks people more important than things tries to help others genuine concern for people trusted by others likes to include others in activities You identified moderately with the following characteristics: liked by others good at interpersonal relations likes to share feelings & thoughts leads because liked by others accepts change easily When you compare these responses to other managers, you rank higher than 65% of the managers on the Affiliative style. © 1990 Human Synergistics Inc. Other Influences 33 PAT P (SAMPLE) as of August 16, 2002 A Potential Strength in You: The Affiliative Style Your average score on the Affiliative scale suggests that you are concerned with affiliation, cooperation, friendship and close relationships. Although right now your skills in this area may not be as fine-tuned as they could be, you can improve them if you choose to—with commitment, effort and guidance. You have begun to develop a positive value system around your relationships with others. You generally feel people are more important than things, status or success. You tend to be most effective and comfortable when in the company of others, and are moderately successful at improving and maintaining those relationships that are important to you. You have concern for and appreciation of people and are generally tactful and considerate. You can express your liking of others, and others tend to like and respect you in turn. You can be a warm person who is open and trusting of others and socially skilled. You tend to accept others and are most comfortable in the context of established relationships. You have a sense of commitment and loyalty to your close friends. In an era when relationships are often unstable, the Affiliative style is more important than generally assumed. As children, we die from lack of affection and care, as measured by being picked up and touched. As adults, we do not seem to die quickly from this lack, but clearly affiliation and affection are factors that influence our health and sense of well-being. In fact, affiliation is one of the best prevention systems known for cardiovascular problems. Studies indicate that the close affiliation that springs from marriage cuts cardiovascular problems in half. Married people have a rate of cardiovascular disease only 50% as high as singles. If the relationship is meaningful and important to the individual, one can assume the incidence of illness is even lower. Your Affiliative Characteristics You try to build genuine, reciprocal relationships. You tend to be open and cooperative within established relationships. You have above average social skills. You are capable of sharing thoughts and feelings. You value praise and friendliness as motivators. © 1990 Human Synergistics Inc. Other Influences 34 PAT P (SAMPLE) as of August 16, 2002 Dependent with Affiliative You value people and are well-liked; however, your strong commitment to people is eroded by your present need to be too passive and dependent. You are not taking full responsibility for yourself and your job. Something is making you feel like your efforts do not count. If this continues, it will severely limit your potential for forming and sustaining meaningful relationships. You cannot be fully “with” others if you are feeling helpless and submissive. Approval with Affiliative Because the Affiliative style is predominant in your profile, the fact that you value relationships is clear. However, the fact that the Approval style is also prevalent complicates your profile and diminishes your effectiveness. Much of what you do and how you think about yourself appears to be tied very closely to others’ opinions of you. This can be unhealthy and can put you in the position of being a “doormat” for others. In short, you want to be involved with people, but you also have a strong need to be liked and accepted. Your Affiliative Style on the Job At work, you may like to work in groups and believe that personal satisfaction is an important factor in achieving high productivity. You place some value on teamwork, cooperation, communication, sharing, and participation. Unless relationships are well established, you may have difficulty with discipline, communication and task accomplishment. Although you try to see the best in people, you may sometimes allow your liking or disliking of someone to influence your judgment. You may feel vulnerable to people who do not choose to cooperate with you. Additionally, those with a lower need for affiliation may take advantage of your trusting nature, and you may respond defensively. Becoming More Effective: Continuing To Improve The following are some guidelines and suggestions for increasing your use of Affiliative behavior: Affiliation arises around shared feelings. Think about why you may sometimes be hesitant to share your feelings, and make a special effort to express how you feel more frequently. Take an increased interest in just one person and work at getting to know him or her. Ask open-ended questions that express an interest in what the person thinks. © 1990 Human Synergistics Inc. Other Influences 35 PAT P (SAMPLE) as of August 16, 2002 Hone your communication skills. Communication involves listening as well as talking—and listening is far more important. Concentrate on improving both skills. Take the initiative in social settings. Instead of waiting for someone to approach you, take the risk of introducing yourself first and starting a conversation. Communicate that you are sociable by expressions that indicate a feeling of friendship and affiliation. Smiling at others, touching when appropriate, looking at others: All are ways of expressing affiliation. To build on the strengths of your affiliative abilities, take a course on building better interpersonal skills. There is an entire body of knowledge that addresses teamwork, cooperation and participation. Learn more about this area as a way to expand your skills and interests. Explore an excellent book by Robert Axelrod called The Evolution of Cooperation. Look for opportunities to interact with others, both at work and in your personal life. Stretch yourself by striking up a conversation with at least one new person every day. For additional self-improvement ideas, refer to the list of “Action Steps for Change” below. Action Steps for Change Now that you have reviewed the Affiliative Style, review the following suggested actions, and rate them in terms of your perceived need for change, where 0 is little or no need and 3 is a strong need. 1. Look for opportunities to interact with others. 0123 2. Become friendlier, smile often, make eye contact. 0123 3. Initiate and develop new relationships. 0123 4. Not hold back as much in interactions with others. 0123 5. Create opportunities for others to share their thoughts and feelings. 0123 6. Involve myself in group situations. 0123 7. Become more aware of others’ needs and problems. 0123 8. Work on improving my relationships. 0123 9. Express myself openly. 0123 © 1990 Human Synergistics Inc. Other Influences 36 PAT P (SAMPLE) as of August 16, 2002 Any statement that you have rated as a two or three you should integrate into your action plan “Process for Change”. © 1990 Human Synergistics Inc. Other Influences 37 PAT P (SAMPLE) as of August 16, 2002 OTHER INFLUENCES CONVENTIONAL “Follow the course opposite to custom and you will always do well.” —Jean Jacques Rousseau You identified strongly with the following characteristics: restrained agreeable conservative very conventional very respectful to others achieves by conforming reliable & steady You identified moderately with the following characteristics: conforming avoids conflict concerned with what others think tends to accept the status quo enjoys being recognized by superiors When you compare these responses to other managers, you rank higher than 80% of the managers on the Conventional style. © 1990 Human Synergistics Inc. Other Influences 38 PAT P (SAMPLE) as of August 16, 2002 A Possible Obstacle to Your Effectiveness: The Conventional Style Your high score on the Conventional scale indicates that your tendency to be conforming may be restricting your behavior to a degree that is ineffective and unhealthy for you. Your score suggests that you have a tendency to act in a conforming, almost unthinking way. This level of preoccupation with adhering to rules and established procedures can restrict your intellectual ability, imagination, creativity, innovation and relationships with others. You may experience a sense of being meaningless, hopeless and helpless. It’s possible that you want to be seen as “normal, ” rather than to stand out as different in any substantial way. This is a great injustice to your self-esteem, your abilities, and your effectiveness. You may prefer fading into the woodwork over being seen and noticed. Your tendency to become preoccupied with rules and procedures can inhibit you from clearly seeing the real purpose behind them. Others may see you as dull, uninteresting and even without much thought or imagination, when none of this is necessarily true of you. Your protective facade is not in your best interests, nor is it in the best interests of your personal or business relationships. You may be experiencing symptoms of stress as a result of your conventional thinking. “Soft” symptoms will be evident first, such as tension headaches, withdrawal from conversations and saying and doing only those things that are absolutely safe, expected and common. This section of your report will help you to explore the series of choices you have made that result in your tendency to be overly conforming. It describes the characteristics of conventionality, discusses the origins of such an idea and suggests ways you can reduce or eliminate this ineffective approach. Your Conventional Characteristics Your high score on the Conventional scale indicates that these characteristics may describe you: A tendency to view rules as a source of comfort and security. A preference for staying unseen and unnoticed. A tendency to cover up mistakes. Reduced initiative. A preoccupation with appearing average, “normal” and like everyone else. Unquestioned obedience to authority figures and rules. © 1990 Human Synergistics Inc. Other Influences 39 PAT P (SAMPLE) as of August 16, 2002 A reduction in originality. Feelings of security within a bureaucracy. Dependent with Conventional Your profile indicates that you appear to be conventional and dependent. This combination makes you a passive person. Your Conventional score suggests that you want to be “anonymous”— you don’t want to draw attention to yourself. Your Dependent score suggests that you do not now feel your effort makes very much difference; therefore, you take few risks and achieve little on your own. It is likely that you often find yourself on the defensive, looking for ways to shelter and protect yourself. Approval with Conventional Your approval and conventional orientations reflect that you are concerned with protecting your sense of security and sustaining your sense of self worth by doing what others expect. Scoring higher in both the Approval and Conventional styles means that you want to appear non threatening, “fit in,” and be accepted by others. This style combination is ineffective—you want attention and approval, mostly from conventional people who are feeling every bit as threatened and insecure as you are. Affiliative with Conventional Your score for the Conventional style is diminishing your positive Affiliative style characteristics. The Conventional style is a defensive style that is characterized by a need for self-protection and a tendency to withdraw from interpersonal contact. In this sense, conventional behavior discourages the formation of meaningful relationships. This behavior may be impairing your ability to get to know others. Your Conventional Style on the Job Your high Conventional score indicates that this style may be the dominant feature in your interaction with others. Conventionality produces a poor management style which is too detailed, too efficient and hidebound with rules. As a manager making conventionality a habit, you could be allowing real or imagined rules, established procedures and the expectations of others to define what you do and how you act. In doing so, you risk the loss of initiative and leadership. Missing out on the chance to create a thoughtful and perceptive response to your responsibilities, you may be seen as retarding things rather than exercising the control and initiative expected in your position. © 1990 Human Synergistics Inc. Other Influences 40 PAT P (SAMPLE) as of August 16, 2002 Given your style, it’s possible that your group is over-staffed for the real amount of work to be done. Your superiors may not be fully aware of how you are functioning, yet others may see you as ultra-conservative, unimaginative and as the person who sees problems in everything. You may take a position only when the matter is clearly settled or obvious. In this sense, you are a very significant addition to an executive team. You may accomplish only limited results. The danger in your preference for maintaining the status quo is the loss of identity that can accompany it. Becoming More Effective: Steps to Change Although the Conventional style may appear “safe” on the surface, it can be restrictive as a way of life. Your score on the Conventional scale indicates how important conformity is to you. If you agree that your behavior reflects a conventional, conforming approach, it may be helpful to explore the following ideas. 1. If you want to change your behavior, it is important to realize and accept the fact that you are excessively conforming and conventional in your view of yourself and your world. This is a critical first step. Change will come from your acceptance of the fact that you are excessively conforming. 2. Do not accept the position of being a conforming person just because this report section indicates that position. The information in this section may be a surprise to you: Although it is built on what you said about yourself, you may not have been fully aware of what you were indicating by your responses. The purpose of this information is to provide you with new insight into conventionality’s potential influence on your behavior. 3. The primary problem with excessive conventionality is the feeling that you need it. In a way, this style is very paradoxical: You will be conventional to satisfy your imagined need for protection, yet the Conventional style actually causes a continuing need for protection as well as a great deal of personal isolation and unhappiness. You will need to evaluate conventionality’s effect on you. Be aware that you may be using conventional behavior as a defense to protect your self-esteem. Placing narrow boundaries on your behavior can severely inhibit your growth and development. Use the following suggestions to reduce conventionality and fulfill your potential. Realize that the Conventional style is a kind of mask which allows you to hide rather than develop as a person. The controlling force in your life is outside © 1990 Human Synergistics Inc. Other Influences 41 PAT P (SAMPLE) as of August 16, 2002 you, in the rules and the expectations of others. This makes you a mirror reflecting general society, instead of a unique member of that society. Ask yourself if your life is the way you want it to be, or if it is merely a long succession of rules, expectations and adherence to the wishes of others. If your life is not the way you want it, do you want to continue doing things the way you do them now? Break out of your routine and do something—anything—different. Eat in a new restaurant, take an unexplored route to work, buy something in a color you normally don’t wear. Take a risk and challenge a rule or policy that you think is foolish and unnecessary. Continually remind yourself that your sense of self worth is not tied to how well you “blend in” and follow the rules. Formulate and stand behind your beliefs and convictions. Learn to rely upon and trust your own judgment. Don’t be afraid to question the usefulness of a rule. Look for ways to do things differently at work and at home. Instead of using the same, tired procedure to accomplish something, modify the steps to get the job done more effectively and efficiently. Listen to yourself and what you want. Live your life for you, not for the sake of rules or other people. For additional self-improvement ideas, refer to the list of “Action Steps for Change” below. Action Steps for Change Now that you have reviewed the Conventional Style, review the following suggested actions, and rate them in terms of your perceived need for change, where 0 is little or no need and 3 is a strong need. 1. Look for ways to express my individuality. 0123 2. Become less of a conformist. 0123 3. Try to be less restrained in my words and actions. 0123 4. Find ways to develop my creativity. 0123 5. Reduce my preoccupation with rules and regulations. 0123 6. Loosen up; be less conservative. 0123 7. Break out of my routine more often. 0123 © 1990 Human Synergistics Inc. Other Influences 42 PAT P (SAMPLE) as of August 16, 2002 8. Accept changes and new ideas more readily. 0123 9. Expect more from myself -go beyond the status quo. 0123 Any statement that you have rated as a two or three you should integrate into your action plan “Process for Change”. © 1990 Human Synergistics Inc. Other Influences 43 LSI STYLUS® 1 BUILDING ON CONSTRUCTIVE STYLES HUMANISTIC-ENCOURAGING ACHIEVEMENT PAT P (SAMPLE) as of August 16, 2002 PAT P (SAMPLE) as of August 16, 2002 BUILDING ON THE HUMANISTIC-ENCOURAGING STYLE A key characteristic of this style is a curiosity about people — a real fascination with the nature of human beings. People with high Humanistic/Encouraging scores have a strong, genuine interest in people and feel a pervasive sense of wonder about what people are capable of doing. This style is not difficult to develop: It requires only that you change a lot of preconceived ideas about what actually drives people to do the things they do. You might do this by giving some thought to what motivates human behavior, and by discarding any tendency to prejudge others. Such prejudgments prevent you from really getting to know people. To begin to develop this style, you might follow the example of the writer Studs Turkel, as exemplified in his book, Working. Turkel simply showed a great curiosity about how people view their jobs and recorded how they felt. In reading the book, one cannot help but think that he got to know these people in the process of writing it. The point is that nearly everyone is interesting once you come to know what each of us feels and thinks. Since most people love to talk about themselves, you can gain a wealth of information by showing more than a casual interest in what they have to say. If you want to impress people, make it a priority to really listen and ask open-ended questions. Developing this style provides some real benefits in the area of leadership capability. How do leaders who can accurately predict the feelings of their followers get that way? In a word, they listen. They are genuinely interested. They have stepped outside of their own concerns long enough to get to know their people. If you tend to favor a “caste system”—only talking to certain people and not to others—try to break that habit. Such thinking keeps you in very narrow circles and severely limits your opportunities to get to know a wide variety of people. Make it a point to extend the horizons of your contacts. Challenge any ideas that stop you from growing and from expressing a greater sense of curiosity. First, try getting to know people who interest you. This will help you build confidence in initiating interactions. The most important behavior you can demonstrate is genuine interest. Try not to simply act as “the interviewer”; you will comes off as contrived. Simply strive to make your interactions true “person-to-person” exchanges. We learn as children to mind our own business. This carries over into adulthood, when we are often discouraged from demonstrating our curiosity about people. The fact is that most people secretly welcome the opportunity to talk about their © 1990 Human Synergistics Inc. Building on Constructive Styles 45 PAT P (SAMPLE) as of August 16, 2002 feelings and ideas. Here are some suggestions for facilitating the process of getting to know another: 1. Give frequent clues that you are hearing what the other person has said—a nod, a “yes,” a “that's interesting” comment if it is not too critical or long. Show some enthusiasm for what's being said. When you are really listening, that's easy to do. 2. Occasionally, provide feedback on a strong feeling the person expresses. Let the person know that you heard the message and recognize the feelings attached. As you become more experienced, acknowledge deeper feelings like hurt, sadness, closeness and feeling unloved. Most of all, learn to trust your own feelings about how you would respond to a similar situation. Don't interject your own feelings; instead, try and understand the other person's point of view. You may have a history of closing yourself off from human contact. In developing the Humanistic/Encouraging style, don't be too concerned with opening up to others. Do so only if it feels right. If not, stick to demonstrating your curiosity and interest in others. This is a way of showing people that you like and appreciate them: It can, and usually does, have pleasant consequences. People grow under this style of management. That's why the most accurate way to describe a manager who exhibits the Humanistic/Encouraging style is EFFECTIVE. This style produces a way of thinking that permeates nearly all of your choices. It is, therefore, a kind of compass that guides your behavior. Those who are characterized by the Humanistic/Encouraging style assume the following: 1. People are capable of growing and genuinely want to be effective. 2. Support, understanding, problem-solving and encouragement are far better management tools than blame, chastisement and belittlement. 3. Asking questions makes people think about what they are doing and helps them to see things differently. Asking questions also leads others to take ownership of their actions and enables them to guide their own efforts more effectively. 4. One can best manage others by teaching, training and coaching them to success. The greatest thing one can do for people is to give them the opportunity to be responsible for themselves. This includes allowing them to set their own goals, coaching them to high standards that are self-imposed, and providing them with situations from which they can learn to be more effective. © 1990 Human Synergistics Inc. Building on Constructive Styles 46 PAT P (SAMPLE) as of August 16, 2002 Some see this style as weak. This is not true. Working for a Humanistic/Encouraging manager is very demanding. Individuals work harder under this style of management, but gain stronger feelings of success and effectiveness than under any other style of management. If a group of managers was asked to describe the managers most responsible for their own growth and development, nearly all would describe Humanistic/ Encouraging managers. It is paradoxical that even very power-oriented managers see Humanistic/Encouraging managers as effective, at least on paper. In reality, power-oriented managers may actually feel threatened by the Humanistic/ Encouraging approach. © 1990 Human Synergistics Inc. Building on Constructive Styles 47 PAT P (SAMPLE) as of August 16, 2002 BUILDING ON THE ACHIEVEMENT STYLE The degree of success of individuals, organizations and even whole societies is most often determined by whether elements of “achievement thinking” are present. The Achievement style is characterized by a unique way of thinking that is associated with outstanding personal performance and success. You should not take this potentially valuable style of thinking lightly, but should strive to understand, develop and use it. For more than 30 years, scientists have studied the high level of success associated with achievement thinking. “Achievement” simply means determining where your efforts would be best directed. This includes deciding on a desired outcome and setting specific goals to accomplish it. Doing so will strengthen your confidence and enable you to take control of your own life. The Achievement style is not difficult to develop. The following suggestions will help you get started: 1. Learn the language of achievement. This involves learning what achievement is and is not. You can accomplish this by reading up on the subject. 2. Set goals for yourself on how you want things to be. Start by setting goals around anything and everything to help make goal-setting a habit. Think about how you want things to be and work to achieve that condition. Be sure that the goals you set are important to you, reasonable and obtainable. Do not set yourself up for failure. As you work to achieve your goals, seek support from people who are important to you. 3. Be supportive of yourself. Believing in yourself and in your own abilities is a key idea in achievement-oriented thinking. 4. Learn to recognize where your effort makes an immediate, measurable difference. Then, work on going beyond your current skill level in order to achieve even greater results in this area. 5. Set a standard of excellence for yourself in your work. Your goal or standard should exceed that of your immediate boss or superior. It's your job. Resolve to do it well. 6. Make it a point to occasionally take moderate risks. Avoid taking no risks or taking very high risks. The Achievement style is consistently associated with nearly every measure of effectiveness. People who score high on this style work toward an internalized standard of excellence. This means they are less inclined to be competitive or to seek power and approval from others. © 1990 Human Synergistics Inc. Building on Constructive Styles 48 PAT P (SAMPLE) as of August 16, 2002 Achievers know they can improve things and usually do not hesitate to act on this knowledge. Doing things well is important to people with the Achievement style. Because they are inclined to work toward their own goals and to seek realistic feedback on their performance, these people tend to find their work highly rewarding. Achievers have an incisive thought process and appreciate cause- and-effect relationships. They are most interested in getting the job done and doing it well. They are not distracted by the outside factors that plague most people. High achievers often possess the skills necessary for effective planning, goal-setting and problem-solving. The Achievement scale measures the healthiest possible working attitudes and styles. Achievers tend to be motivated to succeed by their own values and beliefs. This internal motivation inclines them to set and pursue their own goals and standards of performance. Because of this tendency, they require less supervision and control. They may tend to resist too much direction because they typically have higher standards of performance than their immediate bosses. Achievers can be very effective leaders when they share responsibility and inspire confidence in others. The Achievement style, when combined with elements of the Humanistic- Encouraging style, gets results that lead to excellence in management. The Achievement style is highly related to personal effectiveness, entrepreneurial activities and business success. Rate of promotion, salary, respect of colleagues, and even physical health are associated with this style of thinking. High achievers aim for excellence in all facets of life, from their careers to personal relationships. These individuals assume the following: 1. It's critical to maintain an internal, personal standard of excellence. Intrinsic motivation is more effective than extrinsic motivation. 2. Cause-and-effect relationships account for why things happen—not luck, fate, chance, or magic. 3. One's own effort counts and determines outcomes. 4. Self-set and self-selected goals are more motivating than goals imposed by others. 5. Feedback from others is necessary to improve one's own performance. © 1990 Human Synergistics Inc. Building on Constructive Styles 49 LSI STYLUS® 1 APPENDIX PAT P (SAMPLE) as of August 16, 2002 PAT P (SAMPLE) as of August 16, 2002 PROCESS FOR CHANGE Life in Balance Ideally, a person should have an effective balance between the Constructive Styles (11,12,1,2) and the Defensive Styles (3-10). When the Defensive Styles are dominant in your profile, difficulties can occur. It is good to work toward limiting the behaviors associated with these styles. In reviewing your report, you have identified areas for improvement, growth and development. This section will assist you in piecing together a strategy for change. To change, you need to know two things: first, where you are and second, where you wish to go. The difficult part is knowing how to set achievable goals. For this, there is no single path. Instead, everyone's path varies depending on the situations and characteristics that are unique to the person. For this reason, we are unable to describe what your path will be. But, we can offer some guidelines that we hope will make your path to change less bumpy. Work Slowly Remember that an effective approach to change and development is like a proper diet - balanced and moderate. Consider the following suggestions as you attempt change and self-improvement. Gradual change will be easiest for you and less likely to be met with suspicion or opposition from others. "Break in" the new behavior as you would a new pair of shoes. Confide in a few trusted colleagues Let them know what you are trying to do and solicit their advice and support. Expect to make some errors in judgment Initially, associates may not respond to your changed behavior as you intended. Give them time to accept what you are trying to accomplish. Pay attention to how the change is being received by others and modify your behavior appropriately. © 1990 Human Synergistics Inc. Appendix 51 PAT P (SAMPLE) as of August 16, 2002 Don’t try too hard Recognize your limitations: Permanent change is easiest when the desired behavior is consistent with your overall personality. The less consistent the desired behavior is with your personality, the harder it will be to change and the longer it will take to make it a natural part of you. Periodically monitor your progress Take time routinely to determine whether the payoff is worth the effort expended to make the change, and modify your goals accordingly. The most effective way to monitor your progress is to complete the inventory a second time. Six months is a reasonable amount of time to achieve measurable change. Consider starting your own personal journal The insights you gain from your experiences are priceless gems upon which major events turn. The reactions you have to difficult events tend to repeat themselves. By keeping a record of these events, your reactions to them, and your course of action, you will be better able to analyze the effectiveness of your actions and modify your behavior if necessary. © 1990 Human Synergistics Inc. Appendix 52 PAT P (SAMPLE) as of August 16, 2002 Understanding Your Report This exercise is designed to help you begin the process of change and development. The goals of this exercise are to: Identify your development needs Identify your strengths upon which you can build Select two or three comments made in your report that identify behaviors or thinking patterns that interfere with your performance. __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ List two or more specific changes that you can implement to become more effective __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ Select two or three comments made in your report that identify behaviors or thinking patterns that serve you well. __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ © 1990 Human Synergistics Inc. Appendix 53 PAT P (SAMPLE) as of August 16, 2002 Career Goals This exercise is designed to help you focus your development efforts to reach your career goals. Career goals include your personal objectives for improvement and can range from improving your performance in your current position, to developing your skills for a lateral move, to working toward a promotion. The goals of this exercise are to: Confirm your personal goals Identify the counterproductive tendencies that might interfere with achieving your goals and the strengths which will help you achieve your goals What are your immediate and future career goals? Immediate _________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ Future ____________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ How will the management strengths described in your report help you meet your career goals? Immediate _________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ Future ____________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ © 1990 Human Synergistics Inc. Appendix 54 PAT P (SAMPLE) as of August 16, 2002 How might your counterproductive tendencies affect your ability to reach your career goals? Immediate _________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ Future ____________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ Keeping your career goals in mind, what is the key counterproductive tendency that you must change to develop into a more effective manager? __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ © 1990 Human Synergistics Inc. Appendix 55 PAT P (SAMPLE) as of August 16, 2002 Action Planning Process You have now identified the area on which you wish to focus your development as well as some strengths that will support you in this endeavor. The final stage of this process is to write your Action Plan for this development. If you are not aware of specific training that is available to assist your particular development needs, include in your strategy a research step that will identify these training resources. Following is a description of the Action Planning Process, and a worksheet to complete it. Write a goal Determine your desired behavior. Determine the positive consequences you want to achieve (i.e., signs that will tell you that you have been successful in changing your behavior). Write a strategy Determine a target date: the date by which you want to accomplish this change. Determine the steps needed to reach your goal. Develop a timeline for reaching your goal. Identify some logical points at which to monitor your progress. Implement the plan and record your results Determine others you need to involve for support and feedback. Determine the resources you will need - money, facilities, materials, etc. Take action (practice and persistence pay off). Monitor progress by recording the results of your efforts. Be sure to remain flexible so that you can modify your strategy if necessary. © 1990 Human Synergistics Inc. Appendix 56 PAT P (SAMPLE) as of August 16, 2002 Goal Achievement Actual Result __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ Actual Signs of success __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ Date achieved __________________________________________________________________ __________________________________________________________________ © 1990 Human Synergistics Inc. Appendix 57 PAT P (SAMPLE) as of August 16, 2002 Action Plan Goal Desired result: ______________________________________________________ __________________________________________________________________ __________________________________________________________________ Anticipated signs of success: __________________________________________ __________________________________________________________________ __________________________________________________________________ Target date: ________________________________________________________ __________________________________________________________________ __________________________________________________________________ Strategy Steps:_____________________________________________________________ __________________________________________________________________ __________________________________________________________________ Time Line:_________________________________________________________ __________________________________________________________________ __________________________________________________________________ Check Points: ______________________________________________________ __________________________________________________________________ __________________________________________________________________ © 1990 Human Synergistics Inc. Appendix 58 PAT P (SAMPLE) as of August 16, 2002 DEVELOPMENT CONTRACT The success of your development is dependent on the strength of your support system. Your support system includes peers, superiors, subordinates, friends, and family. If you take the initiative by asking for their help, these individuals can provide you with encouragement, support and ongoing feedback as you work to accomplish your self-development goals. By enabling you to share your report findings, conclusions and goals, this development contract is one method of initiating a dialogue with a member of your support system. Although your report is confidential, using this contract allows you to share only the information you choose to share. We encourage you to review your development contract with your manager. Doing so provides an opportunity to discuss development sessions you have attended, your reactions to your report, insights you have gained, and personal development goals you have selected. Sharing this contract with your manager has the potential to open meaningful lines of communication that can greatly enhance your working relationship. To complete this development contract, please respond to the statements on the following page. Base your comments on what you learned through this report. © 1990 Human Synergistics Inc. Appendix 59 PAT P (SAMPLE) as of August 16, 2002 Development Contract The report has helped me to realize… __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ I plan to… __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ You can help me by… __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ Signed © 1990 Human Synergistics Inc. Appendix 60 246 James Street South St. Marys, ON Telephone: (519) 284-4135 Facsimile: (519) 284-4272 Email: info@hscanada.ca Copyright © 1990 Human Synergistics Inc. All rights reserved. No part of this work may be reproduced, stored in a retrieval system, transcribed in any form or by any means, including, but not limited to electronic, mechanical, photocopying, recording, or other means, without ® prior written permission. While we’re not vengeful, we are provokable. ® ® ® Human Synergistics , LSI STYLUS and While we're not vengeful, we are provokable. are trademarks owned and registered by Human Synergistics, Inc. and shall not be used without the express written permission of Human Synergistics, Inc.