Fronius USA, LLC Standard Warranty
Exchange Process
Name of company:
Name of contact person and title:
THIS FORM CANNOT BE PROCESSED WITHOUT COMPLETE BANK ACCOUNT OR CREDIT CARD INFORMATION!
Official company address:
Electronic Funds Transfer (EFT) Information:
Street
Name on Account:
City
Account Number:
State
Transit / Routing Nr:
Zip
Name of Bank:
Phone
Branch Number:
Fax
Federal Tax ID Number
Email
Customer Credit Card Number/ Expiration/ CVV
Please mark X after
attaching a copy of a Void Check
attaching a copy of W9/business license
Billing address (if different):
This agreement hereby acknowledges that any replacement inverter or product delivered by Fronius USA from a service
call, are used solely for the service call for which they were intended. This service call can only be generated via
telephone request to Fronius Tech Support.
This agreement confirms the acknowledgment of the Fronius Warranty and Terms and Conditions, and expressly
acknowledges consent to the provisions contained therein. The relevant Terms of Warranty that apply are
available on our homepage. ( http://www.fronius.com/cps/rde/xchg/fronius_usa)
This agreement is applicable to Fronius product starting January 1, 2014.
Fronius USA is not responsible for loss of production or loss associated with down product and repair times.
Finally, this agreement serves as a purchase order for all service related activities associated with this account. This
agreement waives the right to a service repair service order.
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The FRONIUS Solar Inverters are designed to withstand normal operating conditions and ordinary wear and tear when
the FRONIUS Solar Inverter is used for its original intent, in compliance with the local electrical codes, the FRONIUS
Installation and Operational Manual(s) supplied with the original equipment. This warranty does not cover damages by
improper installation or operation, misuse, abuse, manipulation, alterations or repair attempts, accidents, fire, floods,
force Majeure, and incidental or consequential damage caused by defects with other components of a solar system.
No Service Reimbursement will be paid until the warranty claim has been validated. If Fronius USA determines the failure
was due to circumstances outside of the scope of ordinary operating conditions, in order to proceed the account listed on
this agreement will be charged for repairs and/or services. If the warranty claim is not validated and a customer wishes to
proceed with the repair and/or services, all repairs and/or services performed will be charged to the account listed.
Failure within 3 months of a new installation, Fronius will attempt to resolve the failure through FSP program. In the
event that the product cannot be repaired by FSP, Fronius will advance ship a new unit to the customer and no charge
will be allocated to customer provided that the failure was within the scope of the normal operating conditions.
Failure after 3 months and up to the expiration of the warranty period, Fronius will attempt to resolve the failure through
FSP program. In the event that the product cannot be repaired by FSP, Fronius will advance ship a refurbished unit to the
customer provided that the failure was within the scope of the normal operating conditions.
Warranty Period for Parts on an Expired Warranty or a Non-Warranty claim: All replacement parts have a 12 month
warranty period after shipment from Fronius USA if the original product is not under warranty.
Replacement Parts during Warranty Period: when devices or components are replaced, the remaining warranty period
will be transferred to the replacement device or component. If the remaining warranty period is less than one year, the
replacement part will automatically receive a 12 month warranty period.
Fronius Process for Warranty Returns and Service Repairs:
•
Obtain a Returned Merchandise Authorization (RMA) and/or Service Authorization (SA)

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All returned FRONIUS Solar Inverters and DATCOM require an RMA or SA.
Call Fronius USA Technical Support at 877-FRONIUS to obtain an RMA or SA.
•
Technical Support is available Monday through Friday, excluding holidays, from 8:00 am to 8:00 pm
C.S.T.
NOTE: There is no paperwork involved on the part of the installer to obtain an RMA or SA as all information required
will be obtained during the phone call.
> Step 1 – Contact an authorized Fronius Service Provider
Contact an authorized Fronius Service Provider to evaluate and troubleshoot the issue while the inverter is in the
field, as many problems can be resolved on site.
> Step 2 – Trouble Shooting In the Field
The FSP provider will contact a Fronius Technical Support Representative at 877-FRONIUS to evaluate and
troubleshoot the issue.
o If a product is shipped to Fronius without prior authorization by Fronius Technical Support and no
defect is found after inspection by the Fronius Repair Center, an inspection fee of $250.00, as well as
parts and transportation costs will be charged to the account listed on this agreement. A service
reimbursement will not be paid in such cases.
> Step 3 RMA/SA Information Collection
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If trouble shooting does not fix the problem, the specific information will be required by the Technical
Support Representative for the RMA/SA process. An account must be created in order to move forward
with the RMA/SA process. To create an account the parties must sign and submit a completed this
document, the Warranty Exchange Process Agreement, to Fronius USA.
After a record of this agreement is verified as being on file, the Fronius Technical Support Representative will collect the
following information over the phone:
1. Model and Serial Number of the FRONIUS Product.
2. Detailed description of the problem including the Products diagnostic code(s).
3. Shipping address for the warranty replacement equipment.
4. Date of Purchase
5. Date of Installation
6. Date of Permission to Operate (the date the local utility department approved activation)
7. Fronius USA will ship all replacement product UPS ground. If expedited shipping is requested, the
shipping costs will be billed to the account listed on this agreement.
o
Once the RMA\SA has been issued:

Fronius USA will ship a replacement inverter or part ahead to the installer or a prior specified preferred address.
* Fronius USA will provide for UPS ground shipping. If expedited shipping is requested, the shipping
costs will be billed to the account listed on this agreement.
- An invoice for the replacement product will be mailed directly to the billing address listed on the
account. (example: 209/xxxxxx – replacement invoice)
- Once the defective product arrives at the Fronius service location, a credit note will be generated
eliminating the charges from the replacement invoice. (example. 240/xxxxxx – credit note)

Once the replacement inverter or part arrives, the installer must follow the “RETURNED PRODUCT
INSTRUCTIONS” exactly, or the account listed on this agreement will be charged for the advanced ship product.
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RETURNED PRODUCT INSTRUCTIONS
Fronius USA will advance ship a replacement part or product to the customer.
• The packaging from the advanced shipped product should be used to return the failed product.
• The advance shipment package will contain:
1. a pre-paid UPS return shipping tag
2. a Warranty Service Report
• Instructions for Return
o Both the UPS return shipping tag and the Warranty Service Report will be affixed to the
advance shipping package.
o Complete the information on the Warranty Service Report before affixing it to the
product.
 If the serial number of the failed product does not match the RMA/SA please call
877-FRONIUS immediately.
 Apply the UPS tag to the box and call UPS for pick-up.
•
•
•
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The defective inverter must be returned to Fronius USA within 30 days of receiving the
replacement unit or a charge will be applied for the replacement. No service reimbursement will
be issued until the product is returned.
Any credits issued, including the $250 service credit, will be credited to the account listed on this
agreement.
If defective product is not returned within 30 days of receiving the replacement unit, the account
listed on this agreement will be debited the amount of the replacement product.
Product not returned within 60 days of the advanced shipment will void the service
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reimbursement.
The serial number of the product returned must match the serial number of the product that
originated the RMA or SA process.
o If the serial number of the product being returned to Fronius does not correspond with
the serial number of the RMA/SA, Fronius USA retains the right to charge the account
listed on this agreement for the advanced shipped product.
* Failure to follow these directions may result in charges being debited to the account listed in this
agreement.
•
Warranty on Replacement Products
Warranty periods are transferred to the replacement product once the replacement has shipped from Fronius. Warranty
certificates will not be reissued.
Payment of service reimbursements
A service reimbursement comes due after the defective device has been received by the designated Fronius Repair
Center and it has been assessed as a valid warranty claim.
Other costs related to a service call
Loss of yield and other costs incurred by the system operator while the solar power system is down are not covered by
Fronius.
Abandonment
If a product is returned to Fronius USA for repair or maintenance and repeated attempts by Fronius USA to contact the
installer or end user regarding the product have been made without success, the product will be considered abandoned
after ninety (90) days of no contact and the product will become the property of Fronius USA, LLC.
Damage caused by shipping or mishandling: Visually evident damage caused by shipping or mishandling is to be reported
to the freight carrier within 24 hours. Shipping damage is the responsibility of the freight carrier, not Fronius, and should
always be duly noted with the freight carrier prior to accepting and signing for the product.
Some states do not allow the exclusion or limitation of incidental or consequential damages. This warranty gives you
specific legal rights, and you may also have other rights, which vary from state to state. Fronius USA, LLC General Terms
and Conditions also apply.
Additional Information: Contact your local Solar Dealer, Fronius Distributor, or Fronius for additional information on the
Fronius Standard Premium Warranties. Additional resources may also be found on the Fronius USA Solar web site
www.fronius-usa.com, including information on service assistance, online training, accessories, product information, or
product manuals.
You may contact Fronius Directly: Fronius Technical Support is available 8am to 8pm (C.S.T.) Monday through Friday
excluding holidays at 877-FRONIUS or pv-support-usa@fronius.com.
Please contact our service department regarding tracking information and service compensation at: pv-serviceusa@fronius.com.
Please return this agreement completed and signed to Fronius USA at Finance-usa@fronius.com or fax (219)734-5502.
I have read, acknowledge, and understand the terms and conditions of the Fronius USA, LLC Standard Warranty Exchange
Process.
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Company Representative – Signature
_____________________
Date
__________________________________________
Print Name
__________________________________
Title/ Company
01/2011
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