Roland Care Extended Warranty Commonly Asked Questions.
What IS and IS NOT covered under the extended warranty?
Covered:
▪ Labor, Travel & Parts
▪ Print Heads [value of $895 - $1,312/ea.]
▪ Boards [value of $1,521 - $2,628/ea.]
▪ Pumps [value of $73 - $99ea.]
▪ Motors [value of $288 - $840/ea.]
▪ Damper [value of $28 - $44.40/ea.]
▪ Cartridge Holder [value of $136.50/ea.]
▪ Power Unit [value of $387.50 - $630/ea.]
▪ VS Cap Top [value of $77.10]
▪ AJ Cap Top Assembly [value of $91.60]
▪ Shipping cost on select models if any unit needs to be returned to Roland's service center for repairs.
Not covered:
▪ Consumables: wiper blades, cutter pad, pinch rollers, sponges, wiper pads, wiper scrapers, and
media clamps.
▪ A print head damaged by misuse, neglect, accident or modification. Example: head crash/strike
caused by misuse of the media or media clamps.
▪ Cap tops for all models except VS and AJ.
Is there a difference if I purchase the extended warranty through
my dealer or directly from Roland?
You can purchase an extended warranty through your dealer or directly from Roland. Regardless of where you
purchase your extended warranty, the benefits will remain the same.
For how many years beyond the original warranty period can I
purchase an extended warranty?
Each warranty can be purchased annually for up to three years.
How long is my printer covered under an extended warranty?
Our extended warranties are offered in 1-year increments. We warrant our printers .for a maximum of 5
years - including the original standard coverage plus extended coverage. Multiple year extensions are
available upon request.
Does the coverage begin the day the extension is purchased?
No, your coverage begins upon expiration of any existing coverage. If your printer was recertified
because it was out of warranty, the coverage will begin on the date the printer was inspected.
Who services my machine and what is the response time?
Your local Roland Authorized Dealer will be servicing your printer. The average response time ranges
from 24 to 48 hours.
What is performed during a preventative maintenance (PM) visit?
During a PM visit the dealer will install mist filters, wipers for the heads, scrapers, and cap tops. The
dealer will also assess the overall condition of the unit and perform any other required warranty-covered
services during the visit.
What is included in the Roland Academy tuition voucher?
Roland waives the tuition fee for a value of up to $549. You will be responsible for all transportation
costs, lodging fees and meals not offered during the workshop.
What happens if I use 3rd party inks?
The Roland warranty does not cover damage caused by third party inks or ink systems. It also does not
cover any damage caused by the use of non-Roland DGA ink cartridges, third-party software,
applications, parts, components or peripheral devices added to the product after its shipment from
Roland.
Can I extend my warranty if I am currently NOT under warranty?
A Roland Extended Warranty can generally be renewed without inspection for up to 30 days after the
expiration of the existing warranty. If the printer has been out of warranty for longer than 30 days, but
less than 90 days, a full inspection and report is required by the servicing dealer in order to extend the
warranty. A printer is only eligible for a warranty extension within 90 days after the warranty has expired.
The Extended warranty period begins on the original expiration date
If I sell my Roland inkjet, is any remaining warranty transferable?
No, the warranty is not transferable.
Can I arrange a payment plan for the purchase of an extended
warranty?
Unfortunately Roland requires the entire amount at the time of purchase. However, you may want to
inquire with your local dealer in regards to a payment plan.
Why do I need a warranty for the world's most reliable devices?
Even the most reliable machines need a "tune-up" every once in a while.
If you purchase an extended warranty with preventative maintenance visits, a Roland authorized
Technician will visit you throughout the year replacing consumable parts and ensuring your
machine is operating at its best.
Insurance
Yes, Roland machines are reliable but what if something were to go wrong? You can rest assured
that your business safe and you don't have spend extra money to get back up and running.
Training
Get training from the pros. Learn tips, techniques and advice from people who not only run
Roland equipment but also know where you are coming from. With the Platinum Warranty
Package, you get a complimentary tuition voucher for a Roland Academy workshop held in Irvine,
CA.
What is the benefit of an extended warranty?
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No surprise repair costs
Peace of mind knowing your machine is covered
Roland-trained technicians using genuine Roland parts
No third party technicians here! Dealer Technicians are trained and certified to work on Roland
printers. Your machine is safe in their hands.
Same as the manufacturer's warranty
No fine print. If you are a Roland inkjet owner and using Roland ink, you will get the same
warranty coverage as you did during the original limited warranty period.
Freedom of choice
Once you have a Roland Extended Warranty, it is valid with all Roland Dealers, but we’ll prove to
you that Prepress Supply Technicians are some of the best in the business!
Can I add an extended warranty to my original equipment lease?
You bet! You can purchase your extended warranty at the time of your purchase and your
extended warranty won't begin until the original warranty runs out.
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