This Return and Warranty Policy applies to all UTC Fire & Security Canada, operating as Chubb Edwards (“Chubb Edwards”), products and services purchased directly from Chubb Edwards. All policies herein are subject to change without prior written notice. Please check our website at www.chubbedwards.com/serviceandsupport/pages/service.aspx for the most current Return and Warranty Policy. Note: Products purchased as part of a kit must be returned in their entirety, (i.e., the entire kit must be returned, not separate individual parts), in order to receive product credit. Note: All customer account credits expire within one (1) year from date of issue. Note: Credit returns are not available for custom or special product orders. (See “Custom or Special Product”) RETURNING CHUBB EDWARDS PRODUCTS Prior to the return of any product to Chubb Edwards, all customers must first obtain a Return Material Authorization number (RMA). This RMA requirement applies to all product returns, inclusive of Advance Replacement, Credit Return, Warranty Repair, Warranty Replacement, and Non-Warranty Repair. Chubb Edwards’ Customer Service Center, (see “Customer Service Center”), will provide an RMA number along with an RMA Acknowledgment form that confirms the customer’s request to return material through the Chubb Edwards’ RMA process. In order to obtain an RMA number, all customers must provide the following product related information: SKU / Part Number Original PO Number Once an RMA number and RMA Acknowledgement form have been received, customers are required to repackage the product appropriately, (see “Packaging Your Shipment”), and return the product to the location identified on the RMA Acknowledgement form, inclusive of affixing the RMA number on the outside of the packaging. All products must be returned freight prepaid within forty-five (45) days of obtaining an RMA number. RMA numbers expire after the forty-five (45) day period. Chubb Edwards will not accept returns with an expired RMA number nor will Chubb Edwards accept “collect” returns. RMA product shipments received at a Chubb Edwards facility from any freight carrier does not constitute RMA product acceptance. Non-accepted product shipments will be returned to the customer at the customer’s sole expense. ADVANCE REPLACEMENT Chubb Edwards will issue Advance Replacement product to replace defective equipment that has failed upon “initial installation” for a period of sixty (60) days after original date of shipment or, if applicable, the time interval as outlined in original manufacturers advance replacement policy, whichever is greater. All Advance Replacement products carry a full original equipment warranty and will be shipped via ground transportation, “next business day”. Chubb Edwards will invoice customer for all Advance Replacement products upon shipment and will subsequently apply credit to customer account upon acceptance of returned, defective product. Chubb Edwards’ RMA department will receive and evaluate all returned product to determine whether non-performance issues were due to improper installation, misuse, abuse, or other user-related causes. In the event that a no-fault found or a user-related cause is identified, Chubb Edwards will return the product to the customer at customer’s sole expense, and no credit will be issued to customers account. Note: Advance replacement is not available for custom or special product orders. (See “Custom or Special Product”) CREDIT RETURNS Chubb Edwards will issue 100% credit for any new, standard product items that are returned unused, unopened and in the original shipping container within a period of sixty (60) days after original date of shipment. Any standard product returns received by Chubb Edwards after sixty (60) days, but prior to one hundred twenty (120) days from the original date of shipment will be subject to a 30% restocking fee. Credit returns will not be processed for any product older than one hundred twenty (120) days. WARRANTY REPLACEMENT / REPAIR Subject to the terms of the limited warranty in effect at the time of purchase, (see “Warranty Conditions”), and as set forth in the Chubb Edwards Terms and Conditions of Sale, (see “Chubb Edwards Standard Terms & Conditions of Sale”), Chubb Edwards will, at their sole discretion, replace or repair any product that fails to meet the terms provided within the product’s warranty period. Warranty periods vary based on product category, type of equipment and manufacturer of origin. Chubb Edwards reserves the right to replace any product under warranty with new, refurbished or remanufactured product. All product warranty periods start from either; A) the original date of shipment from a Chubb Edwards’ distribution facility or B) the manufacturer’s date code, whichever is later, with the exception of Software products, whose warranty period will always fall only under option A. Chubb Edwards will ship repaired or replacement product at their sole cost, via the same shipping method as the returned product was originally received under. Customer can request alternative shipping method at their sole discretion and at their sole cost. NON-WARRANTY REPAIRS Any customer returned product received by Chubb Edwards not otherwise eligible for repair or replacement under the standard Warranty Conditions can be repaired by Chubb Edwards at customers sole cost and discretion: a non-warranty repair. Prior to the commencement of any repair work for all non-warranty repairs, Chubb Edwards, in coordination with any applicable original equipment manufacturer, will provide customer a complete repair estimate that includes anticipated charges for parts, labor and shipping. Customer at its sole discretion, and within fifteen (15) days of receipt of estimate, can determine whether or not to authorize Chubb Edwards to complete repair work required. If repair work is not authorized, or fifteen (15) day period expires, Chubb Edwards, at its sole discretion, can return equipment to customer at customers sole cost, or immediately dispose of equipment at customers sole cost. Prior to commencement of any fully authorized repair work, customer must provide Chubb Edwards with a Purchase Order number or Credit Card number matching the amount of the repair estimate. Once repair work is complete, Chubb Edwards will ship repaired product to customer, at customers sole cost and via customers preferred shipping method. Note: All parts and labor associated with non-warranty repairs will be granted a warranty of ninety (90) days from the date of shipment, with the exception of all Fire products, which are granted a warranty of one (1) year from the date of shipment. OUT-OF-POLICY During the processing of all product returns, if any piece of returned equipment fails to meet any or all requirements associated with Advance Replacement, Credit Return, Warranty Replacement / Repair, or Non-Warranty Repair, it will immediately be considered out-of-policy. If any returned product contains obsolete or discontinued parts that are no longer available or repairable, Chubb Edwards, in its sole discretion, will deem the product out-of-policy. Chubb Edwards will notify customer of any returned equipment deemed out-ofpolicy and customer at its sole discretion, and within fifteen (15) days of receipt of notification, will determine whether or not to authorize Chubb Edwards to return equipment to customer, at customers sole cost, or immediately dispose of equipment at customers sole cost. If customer fails to notify Chubb Edwards of its preferred direction pertaining to the return or disposal of any out-of-policy equipment within the fifteen (15) day period, Chubb Edwards, at its sole discretion, can immediately dispose of equipment at customers sole cost. PACKAGING YOUR SHIPMENT It is the customer’s responsibility to ensure the protection of all products being returned to Chubb Edwards, inclusive of packaging material utilized and shipping method and carrier chosen. Chubb Edwards reserves the right to deny warranty coverage for any product damage caused by failing to meet the following packaging and shipping requirements: All electronic components must be taped and/or contained in their original electrostatic protective packaging or equivalent substitute. All parts must be packed securely inside the external shipping carton to prevent mechanical damage. External packaging must be sufficient to protect the contents from the usual hazards of shipping. CUSTOMER SERVICE CENTER Chubb Edwards Customer Service, 625 6th Street, Owen Sound ON N4K5P8 Toll Free: 1-866-298-2778 or 1-800-265-3709 Fax: 1-800-315-9256 E-mail: rma@fs.utc.com CUSTOM OR SPECIAL PRODUCT In Chubb Edwards sole discretion, any product that has been made to order for specific customer related requirements, any product that has been manufactured to custom design specifications, (Ex: EST3 Panels), or any product that has been modified in any way from its original factory condition to suit specific customerrelated design, function or brand requirements will always be deemed as Custom or Special Product. WARRANTY CONDITIONS For the applicable product warranty period, (see “Product Warranty Period”), associated with any particular product, Chubb Edwards warrants that its products are free from defects in workmanship and materials, and will conform to Chubb Edwards’s published specifications, subject to the terms of this limited warranty. This warranty extends only to Buyer and does not extend to any other party. Chubb Edwards is not responsible for components that Chubb Edwards has not supplied. Nor is Chubb Edwards responsible for conditions, changes, alterations, additions, or applications over which Chubb Edwards has no control. Defects or problems as a result of such components, conditions, changes, additions, alterations or applications are not the responsibility of Chubb Edwards. Such conditions include normal wear and tear; catastrophe; fault or negligence of or damage caused by the user or a party other than Chubb Edwards; improper installation, application, storage, maintenance, or use of products; improper or negligent change or alteration of the product; other causes external to products; or failure to conform to any applicable recommendations of Chubb Edwards. The warranty does not cover, and Chubb Edwards does not warrant, batteries of any type. To the extent that any product includes software or firmware, whether included in a product furnished hereunder or provided separately, Chubb Edwards warrants that such software/firmware will, at the time of delivery by Chubb Edwards and for a period of 90 days thereafter, conform in all material respects to Chubb Edwards’s documentation relating to such software/firmware. In the event of product discontinuance, the applicable warranty period going forward for units previously sold and for units sold in the future, will be announced in conjunction with announcement of the product discontinuance and may, at Chubb Edwards’s sole discretion, be shorter than the term of the original warranty. If any Chubb Edwards product fails to meet this limited warranty, Chubb Edwards will not be responsible for labor costs of removal or reinstallation of products. The repaired or replaced product is then warranted under the terms of the limited warranty for the balance of the term of the warranty or for 90 days, whichever is longer. The preceding subsections of this limited warranty set forth the exclusive remedies for claims based on any defect, failure, malfunction, or any other performance or nonperformance of any product, whether the claim is in contract, indemnity, warranty, tort (including negligence), strict liability or otherwise, and however instituted. Upon expiration of the applicable limited warranty period, any liability of Chubb Edwards in connection with such exclusive remedies shall terminate, and Buyer shall have 30 days after the warranty period to give written notice of any defects, failures, malfunctions, or other performance or nonperformance issue that appeared during the warranty period. The foregoing limited warranty is exclusive and in lieu of all other warranties, whether written, oral, implied, or statutory. NO IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE SHALL APPLY. WARRANTY DOES COVER: 1. The warranty applies only to products remaining in their original installation location. 2. All product must be installed properly and by a licensed technician. 3. Installation, use, care, and maintenance must be normal and in accordance with instructions contained in the Installation Instructions, Owner’s Manual and Company’s service information. 4. Proof of purchase may be required. LIMITATIONS OF WARRANTIES: ALL IMPLIED WARRANTIES AND/OR CONDITIONS (INCLUDING IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR USE OR PURPOSE) ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. SOME PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS, SO THE ABOVE MAY NOT APPLY TO YOU. THE EXPRESS WARRANTIES MADE IN THIS WARRANTY ARE EXCLUSIVE AND MAY NOT BE ALTERED, ENLARGED, OR CHANGED BY ANY DISTRIBUTOR, DEALER, OR OTHER PERSON, WHATSOEVER. To the extent permitted by Law. the aggregate liability of Chubb Edwards hereunder whether in contract, tort (including negligence} or otherwise, will be limited to the purchase price of the Product However, the forgoing limitation does not limit the liability of Chubb Edwards for third party claims for injury to, or death of a person, arising from the gross negligence of Chubb Edwards or an alleged defect in the Product. WARRANTY DOES NOT COVER: 1. Normal maintenance as outlined in the installation and servicing instructions or product Owner’s Manual. 2. Failure, damage or repairs due to faulty installation, misapplication, abuse, improper servicing, unauthorized alteration or improper operation. 3. Failure to start due to voltage conditions, blown fuses, open circuit breakers, or damages due to the inadequacy or interruption of electrical service. 4. Failure or damage due to floods, winds, fires, lightning, accidents, corrosive environments or other conditions beyond the control of customer. 5. Parts not supplied or designated by Chubb Edwards or damages resulting from their use. 6. Products installed outside the Canada and U.S.A. or its territories. 7. ANY SPECIAL, INDIRECT OR CONSEQUENTIAL PROPERTY OR COMMERCIAL DAMAGE OF ANY NATURE WHATSOEVER. Some provinces do not allow the exclusion of incidental or consequential damages, so the above limitation may not apply to you. This Warranty gives you specific legal rights, and you may also have other rights which vary from province to province or state to state. PRODUCT WARRANTY PERIOD All product warranty periods start from either; A) the original date of shipment from a Chubb Edwards’ distribution facility or B) the manufacturer’s date code, whichever is later, with the exception of Software products, whose warranty period will always fall only under option A. Unless otherwise stated elsewhere in this Return and Warranty Policy, specific product warranty period timelines related to Chubb Edwards’ provided product will be either; A) a standard one (1) year warranty period or B) the specific warranty period duration as outlined in the original equipment manufacturer’s product documentation that came with the product, whichever is longer. **Processing Fees May Apply**