Lesson Plans
A+ Practical Application
(Exam 220-702)
Version 8.0
Table of Contents
Course Overview.....................................................................................................3 Section 0.1: Course Introduction ............................................................................5 Section 0.2: Using the Simulator ............................................................................6 Section 1.1: Safety ..................................................................................................7 Section 1.2: PC Tools .............................................................................................8 Section 1.3: System Tools ....................................................................................10 Section 1.4: Users and Groups ............................................................................12 Section 2.1: BIOS .................................................................................................14 Section 2.2: Power Supplies.................................................................................16 Section 2.3: Motherboards ...................................................................................18 Section 2.4: Processors ........................................................................................21 Section 2.5: Memory .............................................................................................23 Section 2.6: Expansion Cards ..............................................................................25 Section 2.7: Video .................................................................................................27 Section 2.8: Audio ................................................................................................30 Section 2.9: Cooling .............................................................................................32 Section 2.10: Peripheral Devices..........................................................................34 Section 2.11: Notebook Components ..................................................................37 Section 3.1: Floppy ...............................................................................................39 Section 3.2: Parallel ATA (IDE) .............................................................................41 Section 3.3: Serial ATA .........................................................................................43 Section 3.4: Optical Devices.................................................................................45 Section 3.5: Storage Solutions .............................................................................47 Section 4.1: File System .......................................................................................49 Section 4.2: Partitions and Disks ..........................................................................51 Section 4.3: Adding Storage ................................................................................53 Section 4.4: RAID ..................................................................................................55 Section 4.5: Disk Status ........................................................................................57 Section 4.6: Disk Optimization .............................................................................59 Section 5.1: File Locations ...................................................................................61 Section 5.2: Managing Files .................................................................................62 Section 5.3: NTFS Permissions ............................................................................64 Section 5.4: Shared Folders .................................................................................66 Section 5.5: Offline Files .......................................................................................68 Section 6.1: Ethernet ............................................................................................69 Section 6.2: IP Configuration ................................................................................71 Section 6.3: Wireless Networking .........................................................................73 Section 6.4: Internet Connectivity .........................................................................76 Section 6.5: SOHO Configuration ........................................................................78 Section 6.6: Bluetooth ..........................................................................................81 Section 6.7: E-mail ................................................................................................83 ©2010 TestOut Corporation (Rev 2/11)
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Section 6.8: File Transfer Protocol (FTP) .............................................................85 Section 6.9: Network Utilities ................................................................................87 Section 6.10: Troubleshooting .............................................................................89 Section 7.1: Authentication ...................................................................................91 Section 7.2: Firewalls ............................................................................................93 Section 7.3: Proxy Server .....................................................................................95 Section 7.4: Malware Protection ...........................................................................97 Section 7.5: BIOS Security ...................................................................................99 Section 7.6: Encryption ......................................................................................101 Section 8.1: Preferences and Settings ...............................................................103 Section 8.2: Performance Monitoring .................................................................105 Section 8.3: Remote Services ............................................................................107 Section 8.4: System Protection ..........................................................................109 Section 9.1: Devices ...........................................................................................111 Section 9.2: Applications ....................................................................................113 Section 9.3: Printing ...........................................................................................115 Section 9.4: System Startup ...............................................................................118 Section 9.5: Startup Errors .................................................................................120 Section 9.6: System Recovery............................................................................122 Practice Exams ...................................................................................................124 Appendix A: Approximate Time for the Course ..................................................125 ©2010 TestOut Corporation (Rev 2/11)
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Course Overview
This course prepares students for CompTIA’s Exam 220-702: A+ Practical
Application. It focuses on installing, configuring and troubleshooting hardware.
Module 0 – Introduction
This module introduces the students to the A+ Practical Application course, the
A+ certification exams, the basic skills a student should have before taking this
course, and the content of the A+ Practical Application course. Students will
learn how to use the simulator to complete the lab exercises.
Module 1 – PC Technician
This module examines the basics of being a PC technician; personal safety,
tools used for computer repair and maintenance, Windows system tools and
utilities used to troubleshoot and resolve problems, and the role of user and
group accounts when implementing security.
Module 2 – System Components
In this module students will learn concepts about the components that make up
computer systems. They will learn about the BIOS, power supplies,
motherboards, processors, memory, expansion cards, video cards, audio cards,
cooling systems, peripheral devices, and notebook components.
Module 3 – Storage Devices
This module teaches the students about the following storage devices: floppy
drives, PATA devices, Serial ATA devices, and optical devices. Students will also
learn about selecting storage solutions and installing storage devices.
Module 4 – Disk Management
This module discusses concepts about the storage of digital data. Students will
become familiar with file systems, partitions and disks, strategies for adding
storage space to existing volumes, and using RAID arrays. They will also learn
how to use Disk Management to identify and correct the disk status and
concepts to optimize hard disk performance.
Module 5 – File Management
This module examines the fundamentals of file management. Students will
become familiar with the file types for different operating systems, commands
used to manage files, NTFS permissions, shared folders, and offline files.
Module 6 – Networking
In this module students will learn concepts about networking; components of an
Ethernet network, configuration settings required to connect to a TCP/IP
network, configuring a wireless network, configuring Internet connectivity,
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configuring a SOHO network, and connecting to Bluetooth. Details will be
presented about using e-mail, using the File Transfer Protocol (FTP) to transfer
files, using network utilities to troubleshoot network problems, and
troubleshooting network communications.
Module 7 – Security
This module discusses the basics of securing a computer system; using
authentication to validate the identity of a user, using firewalls to control traffic,
using proxy servers to control Internet access, protecting against malware,
configuring BIOS security, and using encryption to protect files.
Module 8 – System Management
In this module students will learn the basics of managing a system. They will
learn about customizing Windows for individual needs, monitoring performance,
implementing remote services, and protecting the system in the event of a
hardware or system failure.
Module 9 – Troubleshooting
This module discusses the following troubleshooting concepts; problems with
devices, managing applications, managing and maintaining printers, resolving
startup errors, and procedures for system recovery.
Practice Exams
In Practice Exams students will have the opportunity to test themselves and
verify that they understand the concepts and are ready to take the certification
exam.
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Section 0.1: Course Introduction
Summary
The A+ certification is an entry-level certification. You should have a basic
understanding of computers, including the following skills, before taking this
course.
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Installing and running programs.
Using basic productivity software including word processing applications.
Saving files created by common applications.
Browsing the Internet.
The A+ certification has been updated for 2009. To obtain the certification, you
must pass two exams:
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The A+ Essentials exam (220-701) covers basic operating system and
hardware concepts.
The A+ Practical Application exam (220-702) covers details on installing
and troubleshooting hardware and configuring devices for use by the
operating system.
This course covers content for the A+ Practical Application exam. You should
study the material in the Essentials course before taking this course. If possible,
we recommend that you study for both exams before taking either exam.
In addition to covering everything you need to know for the A+ Practical
Application exam, this course has been designed to help you:
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Install and upgrade internal computer and laptop components.
Troubleshoot computer components.
Install, partition, and format hard disk storage.
Configure a small office/home office (SOHO) network.
Configure system security settings.
Troubleshoot system startup.
Back up and recover a computer and user data.
Video/Demo
0.1.1 Course Introduction
Time
1:36
Total Time
About 5 minutes
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Section 0.2: Using the Simulator
Summary
This section introduces the student to the TestOut simulator, which is used in the
lab exercises throughout the course. Students will become familiar with the:
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Scenario
Bench
Shelf
Selected Component Details
Processes to complete labs.
Elements of the Score Report.
After finishing this section, students should be able to complete the following
tasks:
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Read simulated component documentation and view components to
make appropriate choices to meet the scenario.
Add simulated computer components to the Bench.
Change views and zoom in on objects on the Bench.
Attach simulated cables.
Use the simulation interface to identify where simulated cables connect to
the computer.
Use the simulated Windows desktop to complete software configuration
tasks.
Video/Demo
Time
0.2.1 Using the Simulator
12:01
0.2.3 Working with Internal Components
10:21
Total
22:22
Lab/Activity
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Explore the Lab Interface
Connect Internal Components
Total Time
About 30 minutes
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Section 1.1: Safety
Summary
This section discusses the basic elements of personal safety when working with
computers. Concepts covered include:
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Protecting against electrical shock and burns
Implementing building safety
Lifting heavy objects
Handling procedures for dangerous materials
Ensuring the safety of people
Cautions to be aware of while working with:
o Monitors
o Components of a CPU
o Power supply
o Batteries
o Fiber optic networking cables
Lecture Focus Questions:
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How would you protect yourself from electrical charges when working
with computer hardware?
What is the MSDS? When would the information it provides be important?
Which types of computer components should you not use a grounding
strap when working with them? Why?
Which computer components can be hot?
Why should you replace faulty power supplies instead of trying to repair
them?
What is the proper way to lift heavy objects?
Video/Demo
1.1.1 Personal Safety
Time
6:00
Total Time
About 10 minutes
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Section 1.2: PC Tools
Summary
In this section students will learn about PC tools. Concepts covered include:
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Devices and components used for computer repair and maintenance:
o Combination ratchet/screwdriver
o IC insertion/extraction tool
o Anti-static pad/wrist strap
o Extension magnet
o Multimeter
o Power supply tester
o Cable tester
o Loopback plug
o Known good spares
The threat of electrostatic discharge (ESD)
o Measures to protect against ESD
After finishing this section, students should be able to complete the following
tasks:
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Use an anti-static mat and strap to protect against ESD.
Implement appropriate grounding procedures.
A+ Practical Application Objectives:
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1.4 Given a scenario, select and use the following tools
o Multimeter
o Power supply tester
o Specialty hardware / tools
o Cable testers
o Loop back plugs
o Anti-static pad and wrist strap
o Extension magnet
Lecture Focus Questions:
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When working with computer hardware, what is the advantage of having a
ratcheting handle on a screwdriver?
What is a good tool to use to retrieve a screw that has fallen into a
computer case?
What types of electrical properties can a multimeter measure?
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How is a power supply tester used to test the output from a PC power
supply?
How does a loopback plug verify that a device can both send and receive
signals?
How can ESD damage computer components?
What measures should you take to protect hardware against ESD
damage?
When a wrist strap is unavailable, how can you still protect the computer
from ESD while working in it?
Video/Demo
Time
1.2.1 PC Toolkit
3:17
1.2.3 Protecting Against ESD
4:53
Total
8:10
Number of Exam Questions
13 questions
Total Time
About 25 minutes
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Section 1.3: System Tools
Summary
This section examines the following Windows system tools and utilities:
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Task Manager
Computer Management
Device Manager
Event Viewer
Services
Performance Monitor
Reliability Monitor
System Information (Msinfo32)
System Configuration Utility (Msconfig)
After finishing this section, students should be able to complete the following
tasks:
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Use system tools to view current performance statistics.
Use system tools to view configuration information for your computer.
Use prebuilt and custom management consoles to manage your
computer.
A+ Practical Application Objectives:
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2.1 Select the appropriate commands and options to troubleshoot and
resolve problems
o MSCONFIG
2.3 Given a scenario, select and use system utilities / tools and evaluate
the results
o System monitor
o Administrative tools
 Event Viewer
 Computer Management
 Services
 Performance Monitor
o Task Manager
 Process list
 Resource usage
 Process priority
 Termination
o System Information
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Lecture Focus Questions:
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How can the System Configuration Utility help in troubleshooting?
What functions does Device Manager provide for troubleshooting
problems?
What are the three types of events you might see in Event Viewer?
Which tool lets you view running processes and current memory use?
When would you use a data collector set in Performance Monitor?
Video/Demo
Time
1.3.1 Using Task Manager
3:54
1.3.2 Using Management Consoles
5:31
1.3.3 Viewing System Configuration Information
7:48
Total
17:13
Number of Exam Questions
4 questions
Total Time
About 25 minutes
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Section 1.4: Users and Groups
Summary
This section provides information about users and groups. Concepts covered
include:
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The role of user accounts
The role of built-in users
o Administrator
o Guest
The role of groups
Windows locations for users and groups:
o Local accounts
o Domain accounts
Default groups:
o Administrators
o Backup Operators
o Power Users
o Users
o Guests
The role of the User Account Control (UAC)
After finishing this section, students should be able to complete the following
tasks:
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Create limited and administrator users.
Create groups and modify group membership.
Supply credentials at the UAC prompt.
Enable or disable UAC prompts.
A+ Practical Application Objectives:
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4.2 Implement security and troubleshoot common issues
o Operating systems
 Local users and groups: Administrator, Power Users, Guest,
Users
 Vista User Access Control (UAC)
 User authentication
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Lecture Focus Questions:
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What is the difference between a right and a permission?
How can groups simplify security administration?
How are the rights assigned to the Power User group different than the
rights assigned to the Administrator group?
What is the purpose of the Backup Operators group?
On Windows Vista/7, a user must be a member of which group to install
applications and add new device drivers?
What is the purpose of the User Account Control (UAC)?
When would you receive a prompt for credentials? How does that differ
from the prompt for consent?
Video/Demo
Time
1.4.1 Users and Groups
9:44
1.4.2 Managing Users and Groups
6:18
1.4.5 Managing UAC Settings
6:19
Total
22:21
Lab/Activity
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Manage Users and Groups
Number of Exam Questions
7 questions
Total Time
About 40 minutes
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Section 2.1: BIOS
Summary
This section discusses editing the BIOS to control the startup process. Concepts
covered include:
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The role of the CMOS chip.
Accessing the CMOS editor.
The reasons for editing the CMOS settings.
Updating the BIOS program.
After finishing this section, students should be able to complete the following
tasks:
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Given a system, use the correct key sequence to enter the CMOS editor.
View and modify common BIOS settings.
Clear CMOS settings, for example to start a computer or edit the BIOS
when passwords are forgotten.
A+ Practical Application Objectives:
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1.1 Given a scenario, install, configure and maintain personal computer
components
o Motherboards
 Advanced BIOS settings
1.2 Given a scenario, detect problems, troubleshoot and repair/replace
personal computer components
o Motherboards
 Advanced BIOS settings
4.2 Implement security and troubleshoot common issues
o System
 BIOS security
 Passwords
Lecture Focus Questions:
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What is the role of CMOS? How does it differ from the BIOS?
Why does the CMOS require a battery?
What determines the keystroke to open a CMOS editor? How can you
find this information?
Why might you need to update the BIOS?
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Video/Demo
2.1.1 Editing the BIOS
Time
3:31
Lab/Activity
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Find BIOS Settings
Clear CMOS Settings
Number of Exam Questions
6 questions
Total Time
About 20 minutes
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Section 2.2: Power Supplies
Summary
This section examines details about power supplies. Concepts covered include:
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The role of a power supply
Voltage requirements for different regions
o 110 volts in the United States
o 220 volts in many parts of Europe
Power supplies provide 3.3, 5, and 12 volts
Power supplies are rated in watts
Calculating a system’s wattage requirement
Selecting the correct power supply
Symptoms of a bad power supply
Measuring the voltage on internal connectors
Common power supply connector types:
o 20-pin
o 24-pin (20+4)
o 8-pin EPS + 12 volt
o 6-pin PCI Express
o 8-pin PCI Express
o 4-pin accessory power
o SATA power cable
o 4-pin mini-Molex
After finishing this section, students should be able to complete the following
tasks:
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Use a volt meter or power supply tester to verify the voltage output of
power supply connectors.
Replace the power supply.
A+ Practical Application Objectives:
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1.1 Given a scenario, install, configure and maintain personal computer
components
o Power supplies
 Wattages and capacity
 Connector types and quantity
 Output voltage
1.2 Given a scenario, detect problems, troubleshoot and repair/replace
personal computer components
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o Power supplies
 Wattages and capacity
 Connector types and quantity
 Output voltage
1.4 Given a scenario, select and use the following tools
o Multimeter
o Power supply tester
Lecture Focus Questions:
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What units are used to measure the amount of power required by a
computer system?
How do you determine what size of power supply is required for a
specified computer?
What are common symptoms of power supply problems?
Why shouldn't you attempt to open or repair a failed power supply?
Where are the differences usually found between a standard ATX and a
proprietary power supply?
Video/Demo
Time
2.2.1 Identifying Power Supply Components
8:49
2.2.2 Changing the Power Supply
9:40
Total
18:29
Lab/Activity
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Replace a Power Supply
Number of Exam Questions
7 questions
Total Time
About 35 minutes
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Section 2.3: Motherboards
Summary
This section discusses the process to successfully install a motherboard.
Concepts covered include:
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Selecting a motherboard
Documenting BIOS settings
Components to install on the motherboard before placing it in the system
case
The component to install into the case before installing the motherboard
into the system case
Installing the motherboard
Connecting the power and accessory cables
Configuring the CMOS
Connecting drives
Installing additional devices in bus slots
Connecting devices to motherboard header pins
Documenting the new settings of the motherboard
After finishing this section, students should be able to complete the following
tasks:
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Select and install a motherboard that supports the customer
requirements.
Configure motherboard settings with software and/or jumpers.
Add cables and devices to motherboard headers.
A+ Practical Application Objectives:
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1.1 Given a scenario, install, configure and maintain personal computer
components
o Motherboards
 Jumper settings
 Advanced BIOS settings
 Bus speeds
 Chipsets
 Socket types
 Expansion slots
 Memory slots
 Front panel connectors
 I/O ports
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Sound, video, USB 1.1, USB 2.0, serial, IEEE 1394 /
Firewire, parallel, NIC, modem, PS/2)
o Cooling systems
 Case fans
1.2 Given a scenario, detect problems, troubleshoot and repair/replace
personal computer components
o Motherboards
 Jumper settings
 Advanced BIOS settings
 Bus speeds
 Chipsets
 Socket types
 Expansion slots
 Memory slots
 Front panel connectors
 I/O ports
 Sound, video, USB 1.1, USB 2.0, serial, IEEE 1394 /
Firewire, parallel, NIC, modem, PS/2)
o Cooling systems
 Case fans
Lecture Focus Questions:
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Why is it a good practice to document the current BIOS settings before
replacing an existing motherboard?
Which computer components should be installed in the system case
before the motherboard?
What is the function of the riser screws?
When installing a new motherboard, what sources would you use to
identify the location for the power switch, hard disk activity light, and other
accessory cables?
When selecting a motherboard, how can you make sure the motherboard
and system case will work together?
Video/Demo
2.3.1 Installing a Motherboard
Time
14:40
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Lab/Activity
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Choose and Install a Motherboard
Number of Exam Questions
5 questions
Total Time
About 25 minutes
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Section 2.4: Processors
Summary
In this section students will explore basics about processors. Details about the
following concepts will be covered:
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Installing a CPU
Troubleshooting a processor
After finishing this section, students should be able to complete the following
tasks:
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Identify the processors that are supported by a given motherboard.
Install the processor on the motherboard.
Install a CPU heatsink and fan.
A+ Practical Application Objectives:
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1.1 Given a scenario, install, configure and maintain personal computer
components
o Processors
 Socket types
 Speed
 Number of cores
 Power consumption
 Cache
 Front side bus
 32bit vs. 64bit
o Cooling systems
 Heat sinks
 Thermal compound
 CPU fans
1.2 Given a scenario, detect problems, troubleshoot and repair/replace
personal computer components
o Processors
 Socket types
 Speed
 Number of cores
 Power consumption
 Cache
 Front side bus
 32bit vs. 64bit
o Cooling systems
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Heat sinks
Thermal compound
CPU fans
Lecture Focus Questions:
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How does the CPU socket determine which CPU could be installed in a
specified computer?
How do you determine the placement of the CPU on the socket?
What special installation considerations are there when installing a single
CPU in a multi-processor system?
What methods are used to dissipate CPU generated heat?
Why is thermal grease important when installing a processor?
What are the advantages of overclocking? Disadvantages?
Video/Demo
Time
2.4.1 Installing a Processor
2.4.5 Processor Troubleshooting
Total
5:02
10:13
15:15
Lab/Activity
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Select and Install a Processor 1
Select and Install a Processor 2
Troubleshoot Processor Installation 1
Troubleshoot Processor Installation 2
Number of Exam Questions
12 questions
Total Time
About 50 minutes
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Section 2.5: Memory
Summary
This section discusses the details about memory in PC systems. Concepts
covered include:
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Types of memory:
o SDRAM (Synchronous Dynamic RAM)
o RDRAM (Rambus DRAM)
o DDR (Double-Data Rate Synchronous Dynamic RAM)
o DDR-2
o DDR-3
o 144-pin SODIMM
o 200-pin SODIMM
Considerations when selecting memory to install
Considerations when installing memory
Common signs that a computer needs additional memory
Memory problems and descriptions
Critical times when memory problems manifest themselves
After finishing this section, students should be able to complete the following
tasks:
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Select memory according to system requirements.
Install memory as single modules or in a dual channel configuration.
A+ Practical Application Objectives:
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1.1 Given a scenario, install, configure and maintain personal computer
components
o Memory
o Cooling systems
 Heat sinks
1.2 Given a scenario, detect problems, troubleshoot and repair/replace
personal computer components
o Memory
o Cooling systems
 Heat sinks
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Lecture Focus Questions:
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What are the most important things to consider when selecting memory?
When installing memory, how do you determine which slots to fill first?
Besides counting the number of pins, how can you tell the difference
between SDRAM and DDR modules? How can you tell the difference
between DDR and DDR-2 modules?
What should you do to empty DDR2 slots? Empty RAMBUS slots?
What is the function of the SPD chip on a memory module?
What special considerations should you following when using a dual
channel memory configuration?
Video/Demo
Time
2.5.1 Memory Forms
8:20
2.5.3 Installing Memory
5:00
2.5.8 Memory Troubleshooting
9:29
2.5.9 Testing Memory
5:39
Total
28:28
Lab/Activity




Select Memory by Sight
Install RDRAM Memory
Install Dual Channel Memory
Troubleshoot Memory
Number of Exam Questions
14 questions
Total Time
About 70 minutes
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Section 2.6: Expansion Cards
Summary
This section examines the basics of expansion cards. Concepts covered
include:

Common expansion buses in a PC system:
o Peripheral Component Interconnect (PCI)
o Mini-PCI
o Peripheral Component Interconnect Express (PCle)
o Accelerated Graphic Port (AGP)
o Audio Model Riser (AMR)
o Communications Network Riser (CNR)
After finishing this section, students should be able to complete the following
tasks:


Identify expansion buses and cards by sight.
Install an expansion card.
A+ Practical Application Objectives:


1.1 Given a scenario, install, configure and maintain personal computer
components
o Adapter cards
1.2 Given a scenario, detect problems, troubleshoot and repair/replace
personal computer components
o Adapter cards
Lecture Focus Questions:





What is an advantage of the PCIe bus over the PCI bus?
Which type of devices typically use mini-PCI cards?
Which buses are commonly used by graphics cards?
What type of slot can a PCIe x1 card be placed in?
How are cards added to an AMR slot?
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Video/Demo
Time
2.6.1 Expansion Buses and Slots
3:36
2.6.2 Installing an Expansion Card
5:29
Total
9:05
Lab/Activity

Install Expansion Cards
Number of Exam Questions
2 questions
Total Time
About 20 minutes
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Section 2.7: Video
Summary
In this section students will learn about installing, configuring and
troubleshooting video adapter cards. Concepts covered include:




Considerations when installing video cards
Video interfaces:
o D-sub
o DVI-A
o DVI-D
o DVI-I
o DMS-59
o Composite video
o S-video
o HDTV
o HDMI
o DisplayPort
o Cable TV (F-type)
Settings that can be configured:
o Resolution
o Color depth
o Monitor relationship
o Refresh rate
o Hardware acceleration
o Color management
Common video problems:
o Colors not correct, colors not smooth
o Blurry images, strange color tints
o Image doesn’t fill the screen, image skewed, image cut off
o Program or system lockup, system crashes, slow video
performance
o Screen flickers or appears wavy, user reports headaches
o Scrambled or distorted images, blank screen, high-pitched tone
o Image does not display on a second monitor
o Video files or DVD video does not play, audio plays by no video
After finishing this section, students should be able to complete the following
tasks:



Select the appropriate video card for stated requirements.
Install a video card.
Configure Crossfire or SLI video.
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A+ Practical Application Objectives:


1.1 Given a scenario, install, configure and maintain personal computer
components
o Adapter cards
 Graphics cards
 Capture cards (TV, video)
1.2 Given a scenario, detect problems, troubleshoot and repair/replace
personal computer components
o Adapter cards
 Graphics cards
 Capture cards (TV, video)
Lecture Focus Questions:







What are the most important things to consider when selecting a video
card?
How does the color depth and resolution depend on the amount of video
card memory?
Which signal does a TV tuner use to process digital TV signals?
How do you increase performance by installing and linking multiple video
cards?
What is the major difference in the function of a DVI-A connection and a
DVI-D connection?
Which video interfaces on a video card provides analog, video-only TV
output?
What is the difference between configuring the visual effects optimizing
for appearance compared to optimizing for performance?
Video/Demo
Time
2.7.1 Installing a Video Card
6:41
2.7.3 Video Interfaces
7:24
2.7.5 Configuring Display Settings
8:46
2.7.9 Video Troubleshooting
15:19
2.7.10 Optimizing Video
Total
8:01
46:11
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Lab/Activity



Configure Dual Displays
Upgrade a Video Card
Optimize Video Settings
Number of Exam Questions
14 questions
Total Time
About 85 minutes
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Section 2.8: Audio
Summary
This section examines information about installing, configuring, and
troubleshooting audio. Concepts covered include:



Considerations when configuring a system sound
Considerations when troubleshooting sound problems
Sound card connectors
o Mini TRS
o Toslink
o RCA
o DB-15
o Firewire
o HDMI
After finishing this section, students should be able to complete the following
tasks:


Select a sound card for a given scenario.
Create a multi-media system by installing sound devices.
A+ Practical Application Objectives:


1.1 Given a scenario, install, configure and maintain personal computer
components
o Adapter cards
 Sound cards
1.2 Given a scenario, detect problems, troubleshoot and repair/replace
personal computer components
o Adapter cards
 Sound cards
Lecture Focus Questions:





You installed a CD-ROM drive, but when you play a CD no sound is
played on the sound card. Other sounds play fine. What should you do to
correct the problem?
What might you need to do to play AIFF files on a Windows computer?
What color typically indicates the speaker port on a sound card? What
color is used for the microphone?
Which connectors are used for digital S/PDIF audio?
What is a DB-15 connector on a sound card typically used for?
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Video/Demo
2.8.1 Managing Audio Devices
Time
5:43
Lab/Activity

Select and Install a Sound Card
Number of Exam Questions
4 questions
Total Time
About 20 minutes
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Section 2.9: Cooling
Summary
In this section students will learn about the following methods that can be used
to cool a system:







Heat sensors
Fans
Heat sinks
Rounded cables
Liquid cooling
Room temperature
Ventilation
A+ Practical Application Objectives:


1.1 Given a scenario, install, configure and maintain personal computer
components
o Cooling systems
 Heat sinks
 Thermal compound
 CPU fans
 Case fans
1.2 Given a scenario, detect problems, troubleshoot and repair/replace
personal computer components
o Cooling systems
 Heat sinks
 Thermal compound
 CPU fans
 Case fans
Lecture Focus Questions:






How does adequate cooling improve performance and extend the life of
components?
How does organizing and attaching cables and wires in and around a
computer system help with internal airflow?
Why should you keep the system case cover on during normal
operations?
When might you want to add liquid cooling to a computer?
Which types of heat sensors do most newer motherboards include?
What is the function of a thermal pad? When should it be used?
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Video/Demo
2.9.1 System Cooling
Time
11:30
Number of Exam Questions
6 questions
Total Time
About 20 minutes
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Section 2.10: Peripheral Devices
Summary
This section discusses installing and troubleshooting peripheral devices.
Concepts covered include:


Peripheral device connection types:
o PS/2
o USB
o Firewire
o Serial
o Parallel
o PC Card (PCMCIA)
o PCI Express (ExpressCard)
Troubleshooting techniques:
o Input devices
o USB/Firewire
After finishing this section, students should be able to complete the following
tasks:





Connect peripheral devices using the appropriate cables and connectors.
Add USB and Firewire support using adapter cards and motherboard
header devices.
Edit peripheral device settings in the BIOS.
Install, update, and roll back device drivers.
Enable, disable, and uninstall devices using Device Manager.
A+ Practical Application Objectives:

1.1 Given a scenario, install, configure and maintain personal computer
components
o Motherboards
 I/O ports
 USB 1.1, USB 2.0, serial, IEEE 1394 / Firewire,
parallel, PS/2
o Adapter cards
 I/O cards
 Firewire
 USB
 Parallel
 Serial
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


1.2 Given a scenario, detect problems, troubleshoot and repair/replace
personal computer components
o Motherboards
 I/O ports
 USB 1.1, USB 2.0, serial, IEEE 1394 / Firewire,
parallel, PS/2
o Adapter cards
 I/O cards
 Firewire
 USB
 Parallel
 Serial
2.3 Given a scenario, select and use system utilities / tools and evaluate
the results
o Devices Manager
 Enable
 Disable
 Warnings
 Indicators
2.4 Evaluate and resolve common issues
o Operational Problems
 Devices drivers failure (input / output devices)
Lecture Focus Questions:






What is the difference in the way that serial devices transmit data and
parallel devices transmit data?
Why might you have a resource sharing problem if you install a serial
device on both COM 2 and COM 4?
What type of ports are common parallel devices such as printers and
scanners connected to?
What types of peripheral devices does USB support?
How can you verify that a device is compatible with the version of
Windows on the system?
What is different about installing a USB device driver and installing drivers
for other device types?
Video/Demo
2.10.1 Peripheral Devices
Time
4:11
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Lab/Activity


Connect Peripheral Devices
Connect USB and Firewire Devices
Number of Exam Questions
7 questions
Total Time
About 25 minutes
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Section 2.11: Notebook Components
Summary
In this section students will learn about considerations for upgrading or repairing
notebook components. Concepts covered include:

Considerations when working with the following components:
o Hard drive
o Memory
o Keyboard
o Touchpad
o Wireless network card
o Processor
o LCD display
After finishing this section, students should be able to complete the following
tasks:




Replace a hard disk in a notebook computer.
Add memory to a notebook.
Change notebook components such as the keyboard, video card, or
other internal components.
Troubleshoot problems with notebook components.
A+ Practical Application Objectives:

1.3 Given a scenario, install, configure, detect problems, troubleshoot and
repair/replace laptop components
o Components of the LCD including inverter, screen and video card
o Hard drive and memory
o Disassemble processes for proper re-assembly
 Document and label cable and screw locations
 Organize parts
 Refer to manufacturer documentation
 Use appropriate hand tools
o Recognize internal laptop expansion slot types
o Upgrade wireless cards and video card
o Replace keyboard, processor, plastics, pointer devices, heat sinks,
fans, system board, CMOS battery, speakers
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Lecture Focus Questions:






How do you identify the location of components and replacement
procedures for notebook systems?
How can you tell if a failed notebook display is caused by the screen or
the video card?
How can you continue to use a notebook if a built-in component (such as
a keyboard, pointing device, or network card) fails?
When purchasing a replacement internal drive for a notebook, which
specifications should you verify before the purchase?
What type of notebook internal components may require you to remove
the keyboard before replacing that component?
How do you fix common problems with a notebook touchpad?
Video/Demo
Time
2.11.1 Changing a Notebook Hard Disk
2:43
2.11.2 Adding Notebook Memory
4:48
2.11.3 Changing a Notebook Keyboard
4:29
2.11.4 LCD Components
2.11.5 Replacing Internal Notebook Components
Total
11:53
9:04
32:57
Number of Exam Questions
17 questions
Total Time
About 55 minutes
©2010 TestOut Corporation (Rev 2/11)
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Section 3.1: Floppy
Summary
This section provides an overview of floppy drives. Details about the following
are presented:


Installing floppy drives
Troubleshooting floppy drives
After finishing this section, students should be able to complete the following
tasks:

Install a floppy drive, connecting the necessary data and power cables.
A+ Practical Application Objectives:


1.1 Given a scenario, install, configure and maintain personal computer
components
o Storage devices
 FDD
1.2 Given a scenario, detect problems, troubleshoot and repair/replace
personal computer components
o Storage devices
 FDD
Lecture Focus Questions:




How do you change the drive letter for a floppy drive?
How do you identify pin 1 on a floppy drive cable?
Where is the software driver for floppy disks located? How does the
system recognize which type of drive is installed?
What precautions should you take with floppy disks?
Video/Demo
3.1.1 Installing a Floppy Drive
Time
10:51
Lab/Activity


Install a Floppy Drive
Troubleshoot Floppy Configuration
©2010 TestOut Corporation (Rev 2/11)
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Number of Exam Questions
4 questions
Total Time
About 25 minutes
©2010 TestOut Corporation (Rev 2/11)
A+ Practical Application Exam 220-702 Ver. 8.0
40
Section 3.2: Parallel ATA (IDE)
Summary
This section discusses using Parallel ATA (IDE) devices to connect hard drives
and other devices. Details about the following are covered:



IDE standards
ATA features and installation
Troubleshooting PATA devices
After finishing this section, students should be able to complete the following
tasks:

Install PATA devices by setting jumpers and connecting data and power
cables.
A+ Practical Application Objectives:


1.1 Given a scenario, install, configure and maintain personal computer
components
o Storage devices
 HDD
 PATA
1.2 Given a scenario, detect problems, troubleshoot and repair/replace
personal computer components
o Storage devices
 HDD
 PATA
Lecture Focus Questions:





With multiple devices on a single data cable, how do you identify which
drive is the master and which is the slave?
How should you configure a single device on one channel?
What is cable select and how does it work?
You have an optical drive and a hard disk in a system with two PATA
channels. How should you install the devices for best performance?
How would you increase the number of hard drives after reaching the limit
for the ATA connectors the motherboard has on board?
©2010 TestOut Corporation (Rev 2/11)
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Video/Demo
Time
3.2.1 ATA/IDE Devices
13:55
3.2.2 Installing an ATA Device
10:05
Total
24:00
Lab/Activity


Install PATA Devices
Troubleshoot PATA Devices
Number of Exam Questions
8 questions
Total Time
About 45 minutes
©2010 TestOut Corporation (Rev 2/11)
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Section 3.3: Serial ATA
Summary
This section discusses facts about doing a Serial ATA installation. Concepts
covered include:


SATA standards:
o SATA 1.5 Gbps (SATA I)
o SATA 3 Gbps (SATA II or SATA-IO)
o SATA 6 Gbps
o eSATA
Considerations when installing SATA devices.
After finishing this section, students should be able to complete the following
tasks:


Install SATA devices.
Add eSATA ports and connect eSATA devices.
A+ Practical Application Objectives:


1.1 Given a scenario, install, configure and maintain personal computer
components
o Storage devices
 HDD
 SATA
 Solid state
 Removable
 External
o Adapter cards
 Storage controllers
 eSATA cards
1.2 Given a scenario, detect problems, troubleshoot and repair/replace
personal computer components
o Storage devices
 HDD
 SATA
 Solid state
 Removable
 External
o Adapter cards
 Storage controllers
 eSATA cards
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Lecture Focus Questions:




What are the main differences between PATA and SATA?
What enhancements does SATA II (SATA-IO) provide over the original
SATA specifications?
What is eSATA and when would you use it?
What are two possible ways to configure a SATA II drive into a system
that only supports SATA I?
Video/Demo
Time
3.3.1 Serial ATA
9:31
3.3.2 Installing a Serial ATA Device
5:33
Total
14:04
Lab/Activity

Install SATA Devices
Number of Exam Questions
4 questions
Total Time
About 25 minutes
©2010 TestOut Corporation (Rev 2/11)
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Section 3.4: Optical Devices
Summary
This section discusses details about optical devices. Concepts covered include:



Factors to consider when selecting an optical drive:
o Interface
o Drive function
o Capacity
o Speed
o Format
o Cache
o Additional drive features:
 Bundled recording software
 Slimline drives
 LightScribe
Installing an optical drive
Troubleshooting optical storage devices
After finishing this section, students should be able to complete the following
tasks:


Select a suitable optical drive based on customer requirements.
Install optical devices.
A+ Practical Application Objectives:


1.1 Given a scenario, install, configure and maintain personal computer
components
o Storage devices
 Optical drives
 CD / DVD / RW / Blu-Ray
 Removable
1.2 Given a scenario, detect problems, troubleshoot and repair/replace
personal computer components
o Storage devices
 Optical drives
 CD / DVD / RW / Blu-Ray
 Removable
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Lecture Focus Questions:







Which optical disc standard has the highest storage capacity?
What is the difference between dual layer and double sided discs?
An optical drive speed is identified as 24x10x70. What does each of the
numbers indicate?
How do you prevent buffer underrun errors?
What is the function of LightScribe?
What must you install to play DVD or Blu-ray movies?
How would you open an optical drive disc tray when the drive does not
have power?
Video/Demo
3.4.1 Optical Drives
Time
4:03
Number of Exam Questions
7 questions
Total Time
About 15 minutes
©2010 TestOut Corporation (Rev 2/11)
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Section 3.5: Storage Solutions
Summary
This section explores facts about selecting storage solutions. Details covered
include:


A comparison of the following storage devices:
o Hard disk
o Optical discs
o Flash devices
o Solid state drives (SSD)
Common storage device interfaces
o PATA
o SATA
o USB/Firewire
After finishing this section, students should be able to complete the following
tasks:


Select storage devices to meet scenario requirements.
Install internal and external drives.
A+ Practical Application Objectives:

1.1 Given a scenario, install, configure and maintain personal computer
components
o Storage devices
 HDD
 SATA
 PATA
 Solid state
 FDD
 Optical drives
 CD / DVD / RW / Blu-Ray
 Removable
 External
o Adapter cards
 Storage controllers
 RAID cards (RAID array - levels 0,1,5)
 eSATA cards
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Lecture Focus Questions:








What are the advantages of hard disks over all other forms of storage
media?
How do optical drives store and read data from a disc?
How does a flash card differ from a floppy disk or a hard disk?
How does SATA improve upon the limitations of PATA?
How is configuring SATA easier than configuring PATA?
Which type of interface would you commonly use to attach a flash card
reader to the computer?
What are the advantages of SSD over hard disks? Disadvantages?
What is the advantage of eSATA for storage devices over USB or
Firewire?
Video/Demo
3.5.1 Storage Solutions
Time
3:01
Number of Exam Questions
6 questions
Total Time
About 15 minutes
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Section 4.1: File System
Summary
This section examines file systems. Concepts covered include:




Components of a file system
o Partition
o Volume
o Unallocated space
Formatting a disk
File systems supported by Windows
o FAT32
o NTFS
Converting a FAT or FAT32 drive to NTFS
After finishing this section, students should be able to complete the following
tasks:


Format drives.
Use the Convert utility to convert a drive to NTFS.
A+ Practical Application Objectives:


2.1 Select the appropriate commands and options to troubleshoot and
resolve problems
o FORMAT
2.3 Given a scenario, select and use system utilities / tools and evaluate
the results
o Disk Manager
 FAT32 and NTFS
Lecture Focus Questions:






What is the difference between a partition and a volume?
What advantages does NTFS provide over FAT32?
Why should you back up all data before formatting a drive?
How can you reformat a drive from FAT to NTFS without losing all of the
data?
How would you convert a drive from NTFS to FAT32?
Which operating systems can use NTFS?
©2010 TestOut Corporation (Rev 2/11)
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Video/Demo
Time
4.1.1 File System
5:11
4.1.2 Formatting and Converting
6:57
Total
12:08
Lab/Activity

Format Drives
Number of Exam Questions
4 questions
Total Time
About 20 minutes
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Section 4.2: Partitions and Disks
Summary
This section provides an overview of partitions and disks. Concepts covered
include:


Disk types:
o Basic
o Dynamic
Managing partitions and volumes
After finishing this section, students should be able to complete the following
tasks:



Create primary and extended partitions.
Upgrade a basic disk to a dynamic disk.
Create dynamic volumes.
A+ Practical Application Objectives:

2.3 Given a scenario, select and use system utilities / tools and evaluate
the results
o Disk Manager
 Active, primary, extended and logical partitions
Lecture Focus Questions:





How does the computer identify a bootable partition that contains the
operating system files?
What is the difference between basic and dynamic disks? What
advantages do dynamic disks provide?
What happens to existing volumes when you convert a basic disk to a
dynamic disk?
What steps must you perform to make a dynamic disk a basic disk?
How can you get the operating system onto a dynamic disk?
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Video/Demo
4.2.1 Partitions and Disks
Time
11:30
4.2.3 Creating Volumes in Windows XP
8:31
4.2.4 Creating Volumes in Windows Vista
8:12
Total
28:13
Lab/Activity

Create Volumes
Number of Exam Questions
10 questions
Total Time
About 45 minutes
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Section 4.3: Adding Storage
Summary
This section provides information about strategies to use to add storage space
to existing volumes:


Configure a mount point
Extend the volume
After finishing this section, students should be able to complete the following
tasks:


Mount a partition to a folder.
Extend existing volumes.
A+ Practical Application Objectives:

2.3 Given a scenario, select and use system utilities / tools and evaluate
the results
o Disk Manager
 Active, primary, extended and logical partitions
 Mount points
 Mounting a drive
Lecture Focus Questions:





What are the requirements for creating a mount point?
Which types of volumes support mount points?
What are the prerequisites for extending a volume on a basic disk?
What advantages do dynamic disks provide when extending volumes?
What is the difference between an extended volume and a spanned
volume?
Video/Demo
4.3.1 Adding Storage
4.3.2 Creating Mount Points and Extending Volumes
Total
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10:45
9:09
19:54
53
Lab/Activity

Add Space to Existing Volumes.
Number of Exam Questions
3 questions
Total Time
About 30 minutes
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Section 4.4: RAID
Summary
This section provides the basic information about using RAID to improve
performance, provide fault tolerance, or both. Concepts covered include:






RAID levels:
o RAID 0 (striping)
o RAID 1 (mirroring)
o RAID 5 (striping with distributed parity)
Considerations when using RAID configurations
The role of JBOD
Methods of implementing RAID
o Hardware
o Software
o Operating system
Generic steps for configuring software RAID included on many
motherboards
Generic steps for installing the operating system on a RAID array
After finishing this section, students should be able to complete the following
tasks:


Select the appropriate RAID level to meet customer requirements.
Configure RAID 0, 1, and 5 arrays.
A+ Practical Application Objectives:

1.1 Given a scenario, install, configure and maintain personal computer
components
o Adapter cards
 Storage controllers
 RAID cards (RAID array - levels 0,1,5)
Lecture Focus Questions:




How does a RAID 0 configuration improve disk read and write
performance?
With a RAID 0 configuration, what happens to your data if a drive in the
set fails?
What advantages does RAID 5 have over RAID 1?
What causes write operations to be slower in RAID 5 than other RAID
configurations?
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



What is the difference between a RAID configuration and a JBOD
configuration?
What is the minimum number of disks for a RAID 1 configuration? RAID
5?
What is the difference between implementing software RAID and
implementing operating system RAID?
Which tool would you use on a Windows desktop operating system to
create a RAID 5 array?
Video/Demo
Time
4.4.1 RAID
13:02
4.4.3 Configuring RAID Arrays Lab/Activity
13:03
Total
26:05
Lab/Activity


Create a RAID 0 Array
Implement a RAID Solution
Number of Exam Questions
8 questions
Total Time
About 50 minutes
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Section 4.5: Disk Status
Summary
This section provides information about the following disk and volume statuses
in Disk Management:











Online Healthy
Formatting
Unallocated
No Media
Initializing
Foreign
Not Initialized Unknown
Online (Errors)
Missing Offline
Failed
Unreadable
After finishing this section, students should be able to complete the following
tasks:

Use Disk Management to identify and correct problems with disk status.
A+ Practical Application Objectives:

2.3 Given a scenario, select and use system utilities / tools and evaluate
the results
o Disk Manager
 Drive status
 Foreign drive
 Healthy
 Formatting
 Active unallocated
 Failed
 Dynamic
 Offline
 Online
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Lecture Focus Questions:



What does the status of Foreign indicate? How would you correct the
problem?
What situations might an Unreadable status indicate?
What types of drives does the No Media status apply to?
Video/Demo
4.5.1 Disk Status
Time
3:01
Number of Exam Questions
4 questions
Total Time
About 10 minutes
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Section 4.6: Disk Optimization
Summary
In this section students will learn about optimizing the disk to improve overall
performance. Concepts covered include:


Features you can upgrade to optimize disk performance:
o Upgrade the hard disk to a hard disk with higher rotation speeds
o Upgrade the disk interface
Methods to clean up a disk drive:
o Disk Cleanup
o Disk Defragmenter
o Check Disk
After finishing this section, students should be able to complete the following
tasks:



Perform Disk Cleanup.
Configure scheduled disk defragmentation.
Check a hard disk for errors.
A+ Practical Application Objectives:


2.1 Select the appropriate commands and options to troubleshoot and
resolve problems
o CHKDSK (/f /r)
2.3 Given a scenario, select and use system utilities / tools and evaluate
the results
o Disk management tools
 DEFRAG
 Check Disk
Lecture Focus Questions:




What tasks does Disk Cleanup perform?
Why does fragmentation take place? How does defragmenting improve
how a system performs?
How is a lost cluster different from a cross-linked file?
Which utility could you use to detect and mark bad clusters?
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Video/Demo
4.6.1 Storage Optimization
Time
15:44
4.6.2 Optimizing Disks
Total
8:14
23:58
Lab/Activity

Perform Disk Maintenance
Number of Exam Questions
6 questions
Total Time
About 35 minutes
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Section 5.1: File Locations
Summary
This section examines details about file locations for Windows 2000, Windows
XP and Windows Vista/Windows. The locations for the following file types for
each operating system are discussed:





System files
Fonts
Program files
User files (user profiles)
Temporary file (per user)
A+ Practical Application Objectives:


2.2 Differentiate between Windows Operating System directory structures
(Windows 2000, XP and Vista)
o User file locations
o System file locations
o Fonts
o Temporary files
o Program files
4.2 Implement security and troubleshoot common issues
o Operating systems
 System files and folders
Lecture Focus Questions:



What directory is identified by the %systemroot% variable?
Which versions of Windows use the default location of C:\Program Files
(x86) for the program files?
Which Windows versions use the C:\Users directory for user profiles?
Video/Demo
5.1.1 System File Locations
Time
10:06
Number of Exam Questions
9 questions
Total Time
About 20 minutes
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Section 5.2: Managing Files
Summary
This section provides an overview of the following commands used to manage
files:








cd
dir
md
mkdir
rd
copy
xcopy
edit
After finishing this section, students should be able to complete the following
tasks:



Open a command prompt window.
Find help for command prompt commands.
Use the command prompt to manage files and directories.
A+ Practical Application Objectives:

2.1 Select the appropriate commands and options to troubleshoot and
resolve problems
o DIR
o EDIT
o COPY (/a /v /y)
o XCOPY
o MD / CD / RD
o [command name] /?
Lecture Focus Questions:




When using the command window in Windows, how can you cause the
output of a command to list one screen at a time?
You type a specific command in the Run... box, the command executes
and you do not see the actual output. How can you remedy this problem
so you can see the output?
How do you repeat a command by causing the most recent command to
appear at the command prompt?
What function does the cd.. command provide?
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



What dir command can you use to display only the files that are not readonly?
Which command removes subdirectories in addition to files in the current
directory?
What are the main differences between the copy command and the
xcopy command?
Which edit command is used to load file(s) in read-only mode?
Video/Demo
Time
5.2.1 Using the Command Prompt
5.2.2 Managing Files and Directories
Total
2:23
14:11
16:34
Lab/Activity

Manage Files and Folders
Number of Exam Questions
14 questions
Total Time
About 40 minutes
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Section 5.3: NTFS Permissions
Summary
This section explores using NTFS permissions to control access. Details
discussed include:




Permissions for folders and files:
o Read
o Write
o List Folder Contents
o Read & Execute
o Modify
o Full Control
Facts about NTFS permissions
How file ownership affects access and assigning permissions
How permissions can be affected by copying or moving files with NTFS
permissions
After finishing this section, students should be able to complete the following
tasks:


Configure NTFS permissions.
Change file ownership.
A+ Practical Application Objectives:

4.2 Implement security and troubleshoot common issues
o Operating systems
 NTFS vs. Share permissions
 Allow vs. deny
 Difference between moving and copying folders and
files
 File attributes
Lecture Focus Questions:




Which NTFS permissions are required to allow a user to open, edit, and
save changes to a document?
How does file ownership affect access and permissions?
If you have the Modify permission to a folder, what actions can you
complete within that folder?
What happens when a user belongs to two groups, and a specific
permission is allowed for one group and denied for the other?
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

What does it mean that permissions are cumulative?
To move a file or folder, what permission must you have to the source
file? What permission to the destination location?
Video/Demo
Time
5.3.1 NTFS Permissions
7:45
5.3.2 Configuring NTFS Permissions
7:09
Total
14:54
Lab/Activity

Configure NTFS Permissions
Number of Exam Questions
10 questions
Total Time
About 35 minutes
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Section 5.4: Shared Folders
Summary
In this section students will learn the basics of using shared folders. Concepts
covered include:



Methods to share files:
o Manually share a folder
o Share the Public folder on the network (Vista or later)
o Share your own media files (Vista or later)
A comparison of simple sharing permissions to advanced sharing
permissions
Considerations when sharing files
After finishing this section, students should be able to complete the following
tasks:


Share a folder.
Map a drive to a shared folder.
A+ Practical Application Objectives:


3.1 Troubleshoot client-side connectivity issues using appropriate tools
o Tools (use and interpret results)
 Net use
4.2 Implement security and troubleshoot common issues
o Operating systems
 NTFS vs. Share permissions
 Allow vs. deny
 Shared files and folders
 Administrative shares vs. local shares
 Permission propagation
 Inheritance
Lecture Focus Questions:




How are the simple share permissions different than the advanced share
permissions?
What are the differences between share and NTFS permissions?
Which permissions (share or NTFS) apply to both local and network
access of files? Which permissions can you use on FAT32 volumes?
How can you control access to a specific file within a shared folder?
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

What is the format for the UNC path to a shared folder? How is this
different from the drive letter and path?
Which net use command option makes drive mappings permanent?
Video/Demo
Time
5.4.1 Shared Folders
4:21
5.4.2 Sharing Folders
12:01
5.4.3 Configuring Share and NTFS Permissions
13:33
Total
29:55
Lab/Activity

Share and Secure Folders
Number of Exam Questions
8 questions
Total Time
About 45 minutes
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Section 5.5: Offline Files
Summary
This section provides an overview of working with offline files. Concepts covered
include:



The role of offline files
Configuring offline files
Considerations when working with offline files
After finishing this section, students should be able to complete the following
tasks:


Make shared files available for offline users.
Synchronize offline files.
A+ Practical Application Objectives:

2.2 Differentiate between Windows Operating System directory structures
(Windows 2000, XP and Vista)
o Offline files and folders
Lecture Focus Questions:




How does the offline files feature provide you the ability to work with
documents in shared folders even when you are not connected to the
network?
How would you force a synchronization of the stored offline files and
folders to the network versions of the files?
How do you work with an offline file when you are offline?
Where are offline files stored? Can you directly access the offline files
from this directory?
Video/Demo
5.5.1 Using Offline Files
Time
9:04
Number of Exam Questions
2 questions
Total Time
About 15 minutes
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Section 6.1: Ethernet
Summary
This section discusses the following components used to create an Ethernet
network:





Network interface card
Networking media:
o Unshielded twisted-pair cables
o Fiber optic cables
o Coaxial cable with F-type connectors
Connection devices
o Hub
o Switch
o Router
o Bridge
Standards
Distance
After finishing this section, students should be able to complete the following
tasks:

Select devices and media to create an Ethernet network.
A+ Practical Application Objectives:

3.2 Install and configure a small office home office (SOHO) network
o Connection types
 LAN (10/100/1000BaseT, Speeds)
o Physical installation
 Cable length
Lecture Focus Questions:






What cable types can be used on an Ethernet network?
What is the most common cable type and connector?
What is the difference between a hub and a switch? Why should you
choose a switch over a hub?
When would you use a router on an Ethernet network?
What cable type and speed are supported on a 1000BaseT network?
What is the maximum cable length for a 100BaseTX network?
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Video/Demo
6.1.1 Ethernet
Time
7:29
Lab/Activity

Configure an Ethernet Network
Number of Exam Questions
5 questions
Total Time
About 20 minutes
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Section 6.2: IP Configuration
Summary
This section explores configuration settings required to connect to a TCP/IP
network. Concepts covered include:



Configuration settings required to connect to a TCP/IP network
o IP address
o Subnet mask
o Default gateway
o DNS server
o Host name
Methods to configure TCP/IP parameters:
o Static
o Dynamic Host Configuration Protocol (DHCP)
o Automatic Private IP Addressing (APIPA)
o Alternate IP configuration
Considerations about IP address assignments
After finishing this section, students should be able to complete the following
tasks:


Configure a computer to use DHCP.
Configure TCP/IP settings on a workstation.
A+ Practical Application Objectives:

3.1 Troubleshoot client-side connectivity issues using appropriate tools
o TCP/IP settings
 Gateway
 Subnet mask
 DNS
 DHCP (dynamic vs. static)
o Characteristics of TCP/IP
 Automatic IP addressing
Lecture Focus Questions:



How does the IP address indicate both the network and the node
address? What is used to identify each part of the address?
Consider an IP address of 192.168.1.7 with a subnet mask of
255.255.255.0. What is the network address? What is the host address?
What is the function of the default gateway?
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



What function does a DNS server provide?
How can using a DHCP server simplify TCP/IP configuration? What values
can be delivered by a DHCP server?
What does an IP address that begins with 169.254 indicate?
What is the host name used for?
Video/Demo
6.2.1 IP Configuration
Time
13:48
6.2.2 TCP/IP Configuration Methods
7:20
6.2.3 Configuring TCP/IP Properties
5:52
Total
27:00
Lab/Activity


Configure TCP/IP Settings
Configure Alternate TCP/IP Settings
Number of Exam Questions
3 questions
Total Time
About 45 minutes
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Section 6.3: Wireless Networking
Summary
In this section students will learn the basics of wireless networks. Concepts
covered include:








Devices on a wireless network:
o Wireless NIC
o Wireless access point (AP)
o Wireless bridge
Connection methods:
o Ad hoc
o Infrastructure
The role of the SSID (Service Set Identifier)
Specifications for the following 802.x standards:
o 801.11a
o 802.11b
o 802.11g
o 802.11n
Technologies to improve the speed or the distance of wireless
transmissions:
o Multiple Input Multiple Output (MIMO)
o Channel bonding
Considerations regarding wireless networks
Methods to authenticate to wireless networks:
o Open authentication
o Shared key
o 802.1x
Standards to provide security for wireless networking:
o Wired Equivalent Privacy (WEP)
o Wi-Fi Protected Access (WPA)
o Wi-Fi Protected Access 2 (WPA2) or 802.11i
After finishing this section, students should be able to complete the following
tasks:

Configure a wireless connection.
A+ Practical Application Objectives:

1.1 Given a scenario, install, configure and maintain personal computer
components
o Adapter cards
©2010 TestOut Corporation (Rev 2/11)
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

 Wired and wireless network cards
1.2 Given a scenario, detect problems, troubleshoot and repair/replace
personal computer components
o Adapter cards
 Wired and wireless network cards
3.2 Install and configure a small office home office (SOHO) network
o Connection types
 Wireless
 All 802.11
 WEP
 WPA
 SSID
Lecture Focus Questions:









What type of device is required to create an infrastructure wireless
network configuration?
What is the purpose of an SSID?
Which wireless standards are typically backwards compatible with
802.11a?
Two access points are part of the same wireless network. Should they
use the same or a different channel? Why?
How does MIMO differ from channel bonding?
Why can some 802.11g devices claim to support up to 108 Mbps when
the standard has a limit of 54 Mbps?
What happens to the speed of a wireless connection as you move away
from the access point?
You are using WEP for a small home network. Which authentication type
should you use?
Why should default security settings be changed when dealing with
wireless networking?
Video/Demo
Time
6.3.1 Wireless Networking
15:46
6.3.3 Wireless Security
10:23
6.3.5 Configuring a Wireless Connection
Total
6:47
32:56
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Lab/Activity


Connect to a Wireless Network
Configure a Wireless Profile
Number of Exam Questions
9 questions
Total Time
About 55 minutes
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Section 6.4: Internet Connectivity
Summary
This section examines configuring Internet connectivity. Concepts covered
include:



Services used to connect to the Internet:
o Dialup
o Digital Subscriber Line (DSL)
o Integrated Services Digital Network (ISDN)
o Cable
o Cellular
o Satellite
Facts about Internet access
Methods to configure the Internet connections for the following
technologies:
o Dialup
o Cellular
o DSL
o ISDN
o Cable
o Fiber optic
o Satellite
A+ Practical Application Objectives:

3.2 Install and configure a small office home office (SOHO) network
o Connection types
 Dial-up
 Broadband
 DSL
 Cable
 Satellite
 ISDN
o Cellular
o Basic VoIP (consumer applications)
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Lecture Focus Questions:







In which situations would a PSTN still be the best Internet option? Why?
How does DSL enable you to talk on the phone and connect to the
Internet at the same time?
What is the difference between BRI and PRI service levels when dealing
with ISDN Internet?
Which Internet connectivity options send digital signals over telephone
lines?
What is a disadvantage of cellular Internet access?
What is required for a satellite Internet connection?
How does VoIP replace dialup telephone access?
Video/Demo
Time
6.4.1 Internet Services
12:31
6.4.3 Internet Connections
13:20
6.4.7 Creating a Dial-up Internet Connection
Total
2:20
28:11
Lab/Activity



Configure a Cable Internet Connection
Configure a DSL Internet Connection
Configure a Dialup Internet Connection
Number of Exam Questions
12 questions
Total Time
About 75 minutes
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Section 6.5: SOHO Configuration
Summary
This section provides guidelines for configuring the router and access point in a
small office/home office (SOHO) network. Concepts covered include:




What is a typical SOHO network?
Devices used in a SOHO network
Steps to configure the router for a SOHO network:
o Configure the Internet connection
o Enable NAT
o Configure DHCP
o Additional configuration steps
Access Point configuration steps for a SOHO network:
o Change the default SSID
o Configure the wireless protocol
o Configure the channel
o Configure encryption and authentication
o Enable MAC address filtering
o Disable DHCP for wireless clients
o Access point placement
After finishing this section, students should be able to complete the following
tasks:


Configure an Internet connection for a small office/home office network
using various connection technologies.
Configure a wired and wireless local area network with a single subnet.
A+ Practical Application Objectives:


3.1 Troubleshoot client-side connectivity issues using appropriate tools
o TCP/IP settings
 DNS
 DHCP (dynamic vs.static)
 NAT (private and public)
3.2 Install and configure a small office home office (SOHO) network
o Connection types
 Dial-up
 Broadband
 DSL
 Cable
 Satellite
 ISDN
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Wireless
 All 802.11
 WEP
 WPA
 SSID
 MAC filtering
 DHCP settings
 Routers / Access Points
 Disable DHCP
 Use static IP
 Change SSID from default
 Disable SSID broadcast
 MAC filtering
 Change default username and password
 Update firmware
 Firewall
 Cellular
o Physical installation
 Wireless router placement

Lecture Focus Questions:







In a SOHO network, which types of devices are typically used to connect
the location to the Internet?
What function does enabling NAT on the router provide for a SOHO
network?
What is the difference between a public and a private IP address? What
are the private IP address ranges?
What are the advantages of turning off SSID broadcasting?
What is the purpose of MAC address filtering?
Once DHCP is disabled on a wireless access point, what three elements
would an attacker have to configure to be able to connect?
What guidelines should you consider when selecting the location of the
access point to ensure the signal strength and network access?
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Video/Demo
6.5.1 SOHO Configuration
6.5.3 Configuring a SOHO Router
6.5.5 Configuring a Wireless Access Point
Total
Time
13:36
8:52
13:42
36:10
Lab/Activity

Configure a Wireless Infrastructure
Number of Exam Questions
15 questions
Total Time
About 60 minutes
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Section 6.6: Bluetooth
Summary
This section discusses facts concerning using Bluetooth to create a personal
area network. Concepts covered include:


Bluetooth specifications:
o Operates in the 2.4 GHz frequency range
o Can switch between 79 channels to avoid interference
o Transmits up to 3 Mbps
o The maximum distance depends on the device class:
 Class 3
 Class 2
 Class 1
o Common applications for Bluetooth
Generic steps to connect to Bluetooth devices using Bluetooth Devices in
the Control Panel
After finishing this section, students should be able to complete the following
tasks:



Configure a Windows device to be discoverable for Bluetooth
connections.
Create a pairing between two Bluetooth devices.
Configure synchronization and service settings for Bluetooth devices.
A+ Practical Application Objectives:

3.2 Install and configure a small office home office (SOHO) network
o Connection types
 Bluetooth (1.0 vs. 2.0)
Lecture Focus Questions:




Which types of devices typically use Bluetooth wireless?
What is the maximum distance a Bluetooth with a device class 2
transmits?
How do you typically add Bluetooth capability to a computer?
What function does the passkey provide?
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Video/Demo
6.6.1 Configuring Bluetooth Connections
Time
8:21
Number of Exam Questions
3 questions
Total Time
About 15 minutes
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Section 6.7: E-mail
Summary
This section examines details about using e-mail. Concepts covered include:


Types of e-mail protocols:
o Simple Mail Transfer Protocol (SMTP)
o Internet Message Access Protocol (IMAP)
o Post Office Protocol 3 (POP3)
Configuring the e-mail client software to connect to the e-mail server:
o E-mail address
o Account name
o Password
o Outgoing e-mail server name/address
o Incoming e-mail protocol to use
o Incoming e-mail server name/address
After finishing this section, students should be able to complete the following
tasks:

Configure e-mail client software to be able to send and receive e-mail.
A+ Practical Application Objectives:

3.1 Troubleshoot client-side connectivity issues using appropriate tools
o Mail protocol settings
 SMTP
 IMAP
 POP
Lecture Focus Questions:




Which protocol is used by e-mail clients to send mail?
What is the difference between the function of IMAP and POP3 protocols?
When you configure the e-mail client software to connect to the e-mail
server, what are the typical settings you will identify?
Which type of configuration supports an e-mail connection without
installing e-mail client software?
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Video/Demo
Time
6.7.1 E-mail
8:38
6.7.2 Configuring an E-mail Client
7:37
Total
16:15
Number of Exam Questions
4 questions
Total Time
About 20 minutes
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Section 6.8: File Transfer Protocol (FTP)
Summary
This section discusses the basics of using File Transfer Protocol (FTP) to
transfer files. Details include:







FTP using the following ports:
o Port 21 for connection requests
o Port 20 for data transfers
The role of Transmission Control Protocol (TCP)
Trivial FTP (TFTP) does not guarantee delivery
Anonymous FTP connection requirements
Format of username and password
Methods to add security to FTP
o FTP over SSL (FTPS)
o Secure FTP
o Secure Copy Protocol (SCP)
o Saving files in an encrypted state on the FTP server
URLs to connect to an FTP server
After finishing this section, students should be able to complete the following
tasks:


Connect to an FTP server.
Download and upload files to an FTP server.
A+ Practical Application Objectives:

3.1 Troubleshoot client-side connectivity issues using appropriate tools
o FTP settings
 Ports
 IP addresses
 Exceptions
 Programs
Lecture Focus Questions:



Which port does FTP use for connection requests? For data transfers?
When transferring files using FTP, which protocol is used to ensure that
all data is received without errors?
Why is FTP inherently insecure? What methods can you use to add
security to FTP?
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Video/Demo
Time
6.8.1 FTP
2:20
6.8.2 Using FTP
4:35
Total
6:55
Number of Exam Questions
1 question
Time
About 10 minutes
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Section 6.9: Network Utilities
Summary
In this section students will explore network utilities that can be used to
troubleshoot network problems. Details include:

TCP/IP utilities:
o ipconfig
o Ping
o Tracert
o Nslookup
o netstat
o Telnet or SSH
After finishing this section, students should be able to complete the following
tasks:




Use ipconfig to find TCP/IP configuration information.
Use ipconfig to release and renew a DHCP lease.
Use ping and tracert to test connectivity.
Use nslookup to resolve hostnames and test name resolution.
A+ Practical Application Objectives:


2.1 Select the appropriate commands and options to troubleshoot and
resolve problems
o IPCONFIG (/all /release /renew)
o PING (-t -l)
o NET
o TRACERT
o NSLOOKUP
3.1 Troubleshoot client-side connectivity issues using appropriate tools
o Tools (use and interpret results)
 Ping
 Tracert
 Nslookup
 Netstat
 Ipconfig
 telnet
 SSH
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Lecture Focus Questions:



What are the similarities and differences between ping and tracert?
What information can you get from the netstat command?
Which utilities can be used to perform remote management of servers?
Video/Demo
Time
6.9.1 Network Utilities
6:06
6.9.2 Using Ipconfig
5:35
6.9.6 Using Ping and Tracert
4:31
6.9.7 Using Nslookup
4:45
Total
20:57
Lab/Activity



Find Configuration Information 1
Find Configuration Information 2
Find Configuration Information 3
Number of Exam Questions
13 questions
Total Time
About 50 minutes
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Section 6.10: Troubleshooting
Summary
This section provides an overview of the following problems to check for when
troubleshooting network communications:






Physical issues
Interference
IP configuration
Communication issues
Network issues
Resource access issues
After finishing this section, students should be able to complete the following
tasks:


Use ipconfig to diagnose TCP/IP configuration issues.
Use ping and tracert to troubleshoot connectivity issues.
A+ Practical Application Objectives:


2.1 Select the appropriate commands and options to troubleshoot and
resolve problems
o IPCONFIG (/all /release /renew)
o PING (-t -l)
o NET
o TRACERT
o NSLOOKUP
3.1 Troubleshoot client-side connectivity issues using appropriate tools
o Tools (use and interpret results)
 Ping
 Tracert
 Nslookup
 Ipconfig
Lecture Focus Questions:




What are three things you should try if the link status light does not come
on?
What does an IP address of 169.254.55.178 mean?
What types of devices can cause electromagnetic interference?
What does a successful ping by an IP address but a failed ping by a DNS
name indicate?
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
What should you do if a user can't log on or access network resources?
Video/Demo
6.10.1 Network Troubleshooting
6.10.2 Troubleshooting Network Connectivity
Total
Time
17:02
9:31
26:33
Lab/Activity

Fix a Network Connection
Number of Exam Questions
13 questions
Total Time
About 50 minutes
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Section 7.1: Authentication
Summary
This section examines facts about using authentication to validate user identity.
Concepts covered include:







Troubleshooting user authentication for a workgroup
Passwords are case sensitive on a Windows system
Password Policy settings to control characteristics of a password
Account Lockout Policy settings to control what happens when users
enter incorrect passwords
Disabled accounts
Accessing a shared folder
Remote Desktop access
After finishing this section, students should be able to complete the following
tasks:



Unlock a locked user account.
Reset a password with or without a password reset disk.
Log on to a remote computer.
A+ Practical Application Objectives:

4.2 Implement security and troubleshoot common issues
o Operating systems
 User authentication
Lecture Focus Questions:




You want a single user to log onto three computers using a local user
account and the same username and password. Where do you have to
create the user account?
What tool would you use to configure a computer to require complex
passwords for local user accounts?
What is the difference between a locked account and a disabled account?
What requirements are there for a user account that is to be used for
network access (such as to access a shared folder or use Remote
Desktop)?
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Video/Demo
7.1.1 Managing Authentication
Time
9:25
Number of Exam Questions
4 questions
Total Time
About 15 minutes
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Section 7.2: Firewalls
Summary
This section examines using firewalls to allow or block traffic. Concepts covered
include:





Types of firewalls:
o Network-based firewall
o Host-based firewall
Firewalls use filtering rules (also known as access control lists (ACLs) to
identify allowed and blocked traffic
The role of a host-based firewall
Exceptions that can be configured for a host-based firewall:
o Program
o Port
Configuring a network-based firewall
o Configure individual port rules or exceptions
o Configure port triggering
o Configure applications to use a specific port, when possible
o Configure port forwarding
After finishing this section, students should be able to complete the following
tasks:




Enable the Windows firewall.
Open and close ports in the Windows firewall.
Configure a network-based firewall using port forwarding.
Configure a network-based firewall using port triggering.
A+ Practical Application Objectives:


3.1 Troubleshoot client-side connectivity issues using appropriate tools
o Firewall settings
 Open and closed ports
 Program filters
3.2 Install and configure a small office home office (SOHO) network
o Connection types
 Routers / Access Points
 Firewall
o Basics of hardware and software firewall configuration
 Port assignment / setting up rules (exceptions)
 Port forwarding / port triggering
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Lecture Focus Questions:







Why is using a firewall important when connecting your computer to the
Internet?
Is the Windows firewall service a host-based or a network-based firewall
solution?
In Windows Firewall, what types of exception types can be configured to
allow incoming traffic?
What information does the firewall use to allow or prevent
communication?
What are the disadvantages of using a firewall?
What capabilities does configuring port forwarding provide?
How would you configure port triggering?
Video/Demo
7.2.1 Firewalls
7.2.3 Configuring Windows Firewall
7.2.5 Configuring a Network-based Firewall
Total
Time
10:40
7:31
13:46
31:57
Lab/Activity

Configure the Windows Firewall
Number of Exam Questions
8 questions
Total Time
About 45 minutes
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Section 7.3: Proxy Server
Summary
In this section students will learn about using a proxy server to control Internet
access. Concepts covered include:




The role of a proxy server.
Proxies can be configured to control access based on:
o User account
o Time of day
o Web sites
o Protocols
To improve performance a proxy server may be configured to cache
heavily accessed Web content.
Considerations when using proxy servers.
After finishing this section, students should be able to complete the following
tasks:

Configure Internet Explorer to use a proxy server.
A+ Practical Application Objectives:

3.1 Troubleshoot client-side connectivity issues using appropriate tools
o Proxy settings
 Ports
 IP addresses
 Exceptions
 Programs
Lecture Focus Questions:




What is the function of a proxy server and how can it be used to control
access of Internet traffic?
What types of restrictions can a proxy server use to restrict Internet traffic?
In addition to restricting Internet access, what other functions can a proxy
server perform?
What should you do if Internet Explorer doesn't automatically detect a
proxy server?
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Video/Demo
Time
7.3.1 Proxy Servers
4:49
7.3.2 Configuring Proxy Settings
2:07
Total
6:56
Lab/Activity

Use a Proxy Server
Number of Exam Questions
4 questions
Total Time
About 15 minutes
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Section 7.4: Malware Protection
Summary
This section provides examples of malware and countermeasures to protect
computers against malware. Concepts covered include:








Common malware:
o Virus
o Worm
o Trojan horse
o Spyware
o Adware
o Grayware
o Spam
The role of anti-virus software
Additional countermeasures for malware
Symptoms of a malware infected system
Using system scans to detect and fix problems
Remediation actions
o Repair
o Quarantine
o Delete
Hoax viruses
Action to recover from malware
After finishing this section, students should be able to complete the following
tasks:




Install and configure malware protection software.
Update malware definition files.
Research virus hoaxes using Internet sources.
Scan and repair infected files and systems.
A+ Practical Application Objectives:

4.1 Given a scenario, prevent, troubleshoot and remove viruses and
malware
o Use antivirus software
o Identify malware symptoms
o Quarantine infected systems
o Research malware types, symptoms and solutions (virus
encyclopedias)
o Remediate infected systems
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o Update antivirus software
 Signature and engine updates
 Automatic vs. manual
o Schedule scans
o Repair boot blocks
o Scan and removal techniques
 Safe mode
 Boot environment
o Educate end user
Lecture Focus Questions:








What is the role of a signature file when using anti-malware software to
protect a system?
How and when should you keep the signature files up to date?
How does show full file extensions on all files help to protect against
malware?
What are some common symptoms that might make you suspect that
your system is infected with malware?
When your system is infected with malware, what remediation actions
might your antivirus software prompt you to select from?
What is the process of quarantining a file?
What types of actions might a hoax virus instruct you to perform?
Why is user education often the best protection against malware?
Video/Demo
Time
7.4.1 Malware Protection
13:00
7.4.2 Implementing Virus Protections
15:25
Total
28:25
Number of Exam Questions
15 questions
Total Time
About 50 minutes
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Section 7.5: BIOS Security
Summary
In this section students will learn the basics of BIOS security. Concepts covered
include:

Security-related features in the BIOS
o BIOS passwords
o Chassis intrusion detection
o Hard disk password
o Trusted Platform Module (TPM)
After finishing this section, students should be able to complete the following
tasks:




Clear BIOS passwords and settings.
Configure BIOS and hard disk passwords.
Enable and reset chassis intrusion detection.
Initialize a TPM.
A+ Practical Application Objectives:


1.1 Given a scenario, install, configure and maintain personal computer
components
o Motherboards
 Advanced BIOS settings
4.2 Implement security and troubleshoot common issues
o System
 BIOS security
 Drive lock
 Passwords
 Intrusion detection
 TPM
Lecture Focus Questions:





What is the difference between a user and an administrator password in
the BIOS?
Why do BIOS passwords offer little system protection?
How does chassis intrusion detection help to secure the BIOS?
How does a hard disk password differ from a BIOS password? What
happens to the hard disk password if the disk is moved to another
system?
What is the function of the TPM? Where is the TPM chip located?
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Video/Demo
Time
7.5.1 BIOS Security
4:00
7.5.2 Configuring BIOS Security Settings
8:04
Total
12:04
Lab/Activity

Configure BIOS Security
Number of Exam Questions
5 questions
Total Time
About 25 minutes
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Section 7.6: Encryption
Summary
This section discusses using encryption to protect files. Topics covered include:

Encryption methods:
o File encryption
o Disk encryption
o Data transmission encryption
After finishing this section, students should be able to complete the following
tasks:

Encrypt files and add authorized users.
A+ Practical Application Objectives:


3.1 Troubleshoot client-side connectivity issues using appropriate tools
o Tools (use and interpret results)
 SSH
o Secure connection protocols
 SSH
 HTTPS
4.2 Implement security and troubleshoot common issues
o Operating systems
 NTFS vs. Share permissions
 File attributes
 Encryption (Bitlocker, EFS)
Lecture Focus Questions:






Which encryption method encrypts individual files so that only the owner
and other users who have been authorized can decrypt the file and read
it?
Why is it important to not move files that have been encrypted with EFS to
a non-NTFS partition?
How does file encryption differ from disk encryption?
What is the role of a TPM when implementing whole disk encryption?
What protocols are commonly used to establish a VPN? Which protocol is
typically used for Web transactions?
What protocols are commonly used to encrypt and secure wireless
communications?
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Video/Demo
Time
7.6.1 Encryption
5:08
7.6.2 Encrypting Files
3:09
Total
8:17
Lab/Activity

Encrypt Files
Number of Exam Questions
6 questions
Total Time
About 20 minutes
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Section 8.1: Preferences and Settings
Summary
In this section students will learn about settings that can be used to customize
Windows:




Aero
Sidebar
Indexing
Regional and Language Settings
After finishing this section, students should be able to complete the following
tasks:




Update the performance base score for a computer.
Add or remove gadgets from the Sidebar.
Add and remove file locations for indexing.
Configure locales, regional settings, and alternate input languages.
A+ Practical Application Objectives:


2.3 Given a scenario, select and use system utilities / tools and evaluate
the results
o Regional settings and language settings
2.4 Evaluate and resolve common issues
o Error Messages and Conditions
 System Performance and Optimization
 Aero settings
 Indexing settings
 Side bar settings
Lecture Focus Questions:






In what versions is Windows Aero available?
What is the minimum base score to support all Aero features?
What would you use Windows Sidebar for?
How can you show gadgets without showing the entire Sidebar?
How does indexing improve finding files on your computer?
What types of changes does Regional and Language Settings make on
your computer?
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Video/Demo
8.1.1 Personalizing Windows
Time
8:08
Number of Exam Questions
7 questions
Total Time
About 20 minutes
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Section 8.2: Performance Monitoring
Summary
This section discusses statistics that can be monitored for system performance.
Details about the following are presented:
 Bottlenecks
 Common components to examine to improve performance:
o Processor (CPU)
o Hard disk
o Memory
o Network
 Terms used to identify performance statistics:
o Counter
o Object
 Track statistics with the following counters:
o % Processor Time (processor utilization)
o % Disk Time (highest active time)
o Average Disk Queue Length
o Available, used, and free physical memory
o Memory committed bytes (commit charge)
o Page file usage
o Memory pages per second
o Network utilization
After finishing this section, students should be able to complete the following
tasks:

Monitor system performance using Task Manager and performance
Monitor.
A+ Practical Application Objectives:

2.3 Given a scenario, select and use system utilities / tools and evaluate
the results
o System monitor
o Administrative tools
 Performance Monitor
o Task Manager
 Process list
 Resource usage
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Lecture Focus Questions:







Which components are commonly examined when you need to improve
system performance?
When examining system performance statistics, what is the difference
between counters and objects?
What does it indicate if the processor utilization statistic is consistently
over 90%?
How can you remedy the situation when the amount of memory being
used is close to the amount of RAM installed?
When the page file usage is near 100%, what measures should you take
to remedy the situation?
What causes thrashing? Which statistic might be used to identify
thrashing?
Which statistics should be examined when you are suspicious there might
be a bottleneck at the network adapter?
Video/Demo
Time
8.2.1 Performance Monitoring
3:41
8.2.2 Monitoring System Performance
5:26
Total
9:07
Number of Exam Questions
3 questions
Total Time
About 15 minutes
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Section 8.3: Remote Services
Summary
This section discusses the basics of the following remote services:


Remote Desktop:
o The role of Remote Desktop
o Requirements when using Remote Desktop
o Protocols for remote server administration:
 Telnet
 Secure Shell (SSH)
Remote Assistance:
o Requirements when using Remote Assistance
o Methods to initiate a remote assistance session
o Requirements to transfer files from a user’s computer
After finishing this section, students should be able to complete the following
tasks:



Configure a host computer to accept Remote Desktop connections.
Open the Remote Desktop port in the Windows Firewall.
Establish a guest Remote Desktop connection.
A+ Practical Application Objectives:


2.3 Given a scenario, select and use system utilities / tools and evaluate
the results
o Remote Desktop Protocol (Remote Desktop / Remote Assistance)
3.1 Troubleshoot client-side connectivity issues using appropriate tools
o Tools (use and interpret results)
 telnet
 SSH
Lecture Focus Questions:




Which versions of Windows support a guest Remote Desktop
connection? A host Remote Desktop connection?
Which port must be opened to allow Remote Desktop to run through the
firewall?
How does printer redirection work in Remote Desktop?
What are the different ways you can send a Remote Assistance invitation?
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Video/Demo
Time
8.3.1 Remote Desktop
6:48
8.3.2 Using Remote Desktop
4:21
8.3.4 Remote Assistance
4:54
8.3.6 Using Remote Assistance
6:13
Total
22:16
Lab/Activity

Configure Remote Services
Number of Exam Questions
6 questions
Total Time
About 35 minutes
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Section 8.4: System Protection
Summary
This section discusses tools that can be used to protect the system in the event
of a hardware or system failure. Concepts covered include:






The role of backups
Backups distinguish between different types of data:
o System state data
o User data
o Application data
Tools to protect Windows 2000 and XP systems:
o Windows Backup (Ntbackup)
o Automated System Recovery (ASR)
Tools to protect Windows Vista and Windows 7 systems:
o Automatic Backups
o Complete PC Backup and Restore
Addition tools:
o System Restore
o Previous Versions
Recommendations for performing backups
After finishing this section, students should be able to complete the following
tasks:




Back up data using Ntbackup.
Create a Complete PC Backup in Windows Vista.
Schedule automatic backups of user data in Windows Vista.
Protect your system with Restore Points.
A+ Practical Application Objectives:

2.3 Given a scenario, select and use system utilities / tools and evaluate
the results
o Disk management tools
 NTBACKUP
o System restore
o Task Scheduler
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Lecture Focus Questions:









What type of data is backed up with a system state backup?
Which tools would you use to back up user data on Windows XP? On
Windows Vista?
How does Complete PC Backup and Restore with Windows Vista differ
from Automated System Recovery (ASR) with Windows XP?
What types of backup media can Ntbackup use? How does this differ
from the backup media used by Automatic Backups with Windows Vista?
Where should backup media be stored for maximum security?
Why should you test your restore methods?
What are three actions that you take that might trigger a restore point
being made?
What is the minimum disk space required to use System Restore? What
happens when System Restore runs out of free disk space?
How does Previous Versions differ from System Restore?
Video/Demo
8.4.1 System Protection
8.4.3 Using Ntbackup
Time
12:30
9:48
8.4.4 Creating Backups in Windows Vista and Windows 7
10:03
8.4.6 Using Restore Points
10:54
8.4.8 Using Previous Versions
Total
5:13
48:28
Lab/Activity


Back Up the Computer
Create a Restore Point
Number of Exam Questions
6 questions
Total Time
About 70 minutes
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Section 9.1: Devices
Summary
This section discusses device problems which occur during or shortly following
installation. Concepts covered include:


Avoid problems by using proper installation procedures
Recommendations for troubleshooting:
o A device that is not working properly
o A system that has become instable since a new device was
installed
After finishing this section, students should be able to complete the following
tasks:




Update and roll back device drivers.
Enable and disable devices in Device Manager.
Use the Last Known Good configuration, Safe Mode, and restore points
to recover from device-related errors.
Update hardware device firmware.
A+ Practical Application Objectives:




1.1 Given a scenario, install, configure and maintain personal computer
components
o Motherboards
 Firmware updates
1.2 Given a scenario, detect problems, troubleshoot and repair/replace
personal computer components
o Motherboards
 Firmware updates
2.3 Given a scenario, select and use system utilities / tools and evaluate
the results
o Administrative tools
 Event Viewer
 Computer Management
o Devices Manager
 Enable
 Disable
 Warnings
 Indicators
2.4 Evaluate and resolve common issues
o Operational Problems
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 Devices drivers failure (input / output devices)
o Error Messages and Conditions
 Startup
 Device / service failed to start
 Device / program in registry not found
 Event viewer (errors in the event log)
Lecture Focus Questions:





What are the first items you should check when you have installed a new
device and it is not working properly?
How do you verify that a device is recognized and enabled in Device
Manager?
What should you do if the system crashes during startup before you can
log on?
If you cannot boot the system into Safe Mode, what steps should you
take to boot the system?
Once you get the system started after reducing it to a minimal state, how
will you identify the component that has the problem?
Video/Demo
Time
9.1.1 Device Troubleshooting
2:52
9.1.2 Troubleshooting Devices
13:45
9.1.6 Performing a Firmware Update
10:22
Total
26:59
Lab/Activity


Manage Devices 1
Manage Devices 2
Number of Exam Questions
10 questions
Total Time
About 50 minutes
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Section 9.2: Applications
Summary
This section explores concepts about managing and troubleshooting
applications. Concepts covered include:


Microsoft terms:
o Application
o Service
o Process
Tools to manage applications, services, or processes:
o Taskbar
o Notification Area
o Startup folder
o Task Scheduler
o Services MMC
o Msconfig
o Task Manager
 Applications tab
 Services tab
 Processes tab
After finishing this section, students should be able to complete the following
tasks:




Use Task Manager, Task Scheduler, and the Services console to manage
applications, processes, and services.
Identify the load location of programs that start automatically during
system startup.
Run applications or application installation as an administrator.
Configure Compatibility Mode for applications.
A+ Practical Application Objectives:

2.3 Given a scenario, select and use system utilities / tools and evaluate
the results
o Administrative tools
 Services
o Task Manager
 Process list
 Process priority
 Termination
o Task Scheduler
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
2.4 Evaluate and resolve common issues
o Operational Problems
 Application install, start or load failure
 Service fails to start
o Error Messages and Conditions
 Startup
 Device / service failed to start
 Device / program in registry not found
 System Performance and Optimization
 Startup file maintenance
 Background processes
Lecture Focus Questions:







What is the difference between an application and a service?
What is the relationship between an application and a process?
What types of triggers can be set for Task Scheduler to automatically start
an application or run a script?
You are troubleshooting a system and need to see all the applications
and services that are automatically loaded when the system starts. What
tool would display this information for you?
How is a shortcut different than a regular file?
What issues typically make an application shortcut malfunction?
On Windows XP, which group membership might be required to run
legacy applications?
Video/Demo
Time
9.2.1 Applications
9.2.2 Troubleshooting Applications
Total
3:15
14:53
17:08
Lab/Activity

Manage Applications
Number of Exam Questions
16 questions
Total Time
About 50 minutes
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Section 9.3: Printing
Summary
This section examines the basics of maintaining and troubleshooting printing.
Concepts covered include:









General laser printing processes:
o Electrophotographic Process (EP)
o Hewlett-Packard process (HP)
o Light-Emitting Diode (LED)
Common components of laser printers
Steps in the laser printing process
o Cleaning
o Conditioning
o Writing
o Developing
o Transferring
o Fusing
Guidelines for preventative maintenance of printers:
o Environment
o Maintenance
o Toner
Additional recommendations for toner or ink cartridges
Troubleshooting techniques to use when a printer doesn’t print
Troubleshooting driver issues
Troubleshooting a poor quality printout
Cautions when using laser printers
After finishing this section, students should be able to complete the following
tasks:



Start and stop the Print Spooler service.
Manage documents in the print queue.
Troubleshoot and resolve common printing problems.
A+ Practical Application Objectives:

1.5 Given a scenario, detect and resolve common printer issues
o Symptoms
 Paper jams
 Blank paper
 Error codes
 Out of memory error
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
 Lines and smearing
 Garbage printout
 Ghosted image
 No connectivity
o Issue resolution
 Replace fuser
 Replace drum
 Clear paper jam
 Power cycle
 Install maintenance kit (reset page count)
 Set IP on printer
 Clean printer
2.4 Evaluate and resolve common issues
o Operational Problems
 Windows specific printing problems
 Print spool stalled
 Incorrect / incompatible driver / form printing
Lecture Focus Questions:









How do you clean an ink jet printer head?
How does the EP process differ from the LED process to create an
electrostatic charge to hold dry toner to the paper's surface?
In the laser printing process, how does the primary corona prepare the
photosensitive drum for writing?
What is the best way to clean up a toner spill?
What are three obvious things you should check before doing more
extensive printing troubleshooting?
What problems are indicated if the printer can print a test page but you
cannot send a print job to the printer from a workstation?
What problems are indicated if a print job is full of garbled text?
How does paper quality affect a printer?
What is typically the problem when a vertical stripe is printed down the
print job?
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Video/Demo
Time
9.3.1 Laser Printing Process
10:08
9.3.3 Preventative Maintenance
12:09
9.3.5 Printing Troubleshooting
4:01
9.3.6 Troubleshooting Printing
7:46
Total
34:04
Lab/Activity

Manage Printing
Number of Exam Questions
17 questions
Total Time
About 60 minutes
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Section 9.4: System Startup
Summary
This section provides information about the stages of the system startup
process. Concepts covered include:


Details of the stages of the startup process
o POST
o Boot loader
o Operating system startup
o Logon and user configuration
Windows boot modes:
o Safe Mode
o Safe Mode with Networking
o Safe Mode with Command Prompt
o Enable Boot Logging
o Enable VGA Mode
o Last Known Good
o Disable automatic restart on system failure
After finishing this section, students should be able to complete the following
tasks:


Edit the device priority list in the BIOS to include and exclude device
types from the boot order.
Modify the hard drive list to identify the order that the BIOS should search
when booting from a hard disk.
A+ Practical Application Objectives:

2.4 Evaluate and resolve common issues
o Error Messages and Conditions
 Boot
 Invalid boot disk
 Inaccessible boot drive
 Missing NTLDR
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Lecture Focus Questions:





What are the general stages of the startup process?
What are the two programs that Windows might use for the boot loader
program (depending on the operating system version)?
What is the function of the NTOSKRL file?
At what stage of the boot process can you press F8 to get advanced
startup options (such as Safe Mode)?
Under what circumstances would using the Last Known Good option
possibly work to help a system start? When would it not work?
Video/Demo
9.4.1 Windows Boot Process
Time
13:35
9.4.3 Modifying the Boot Order
Total
8:46
22:21
Lab/Activity


Configure the Boot Order
Troubleshoot the Boot Order
Number of Exam Questions
5 questions
Total Time
About 45 minutes
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Section 9.5: Startup Errors
Summary
This section provides information about resolving problems when startup errors
are experienced. Concepts covered include:


Common startup errors:
o System does not power on
o System powers on but no display
o Corrupt MBR or partition table
o Corrupt boot sector
o Inaccessible boot disk
o Missing or corrupt file
o Corrupt system hive
o Bluescreen or system hang after Windows splash screen shows
o Service fails to start
o Corrupt or missing DLL or system file
o Device fails to start
o Error code 4
Recommendations to troubleshoot startup errors with advanced boot
options
After finishing this section, students should be able to complete the following
tasks:



Diagnose and correct errors with system power.
Diagnose and correct system component errors.
Recover from partition and boot record errors.
A+ Practical Application Objectives:

2.4 Evaluate and resolve common issues
o Error Messages and Conditions
 Boot
 Invalid boot disk
 Inaccessible boot drive
 Missing NTLDR
 Startup
 Device / service failed to start
 Device / program in registry not found
 System Performance and Optimization
 Startup file maintenance
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Lecture Focus Questions:






What are the most likely problems if you hear a series of beeps when the
system powers on and there is nothing on the monitor?
How would you correct the problem of a corrupt MBR or partition table?
What symptoms might indicate a corrupt or missing boot sector?
How would you troubleshoot a corrupt system hive?
What are the most common causes of errors when the system hangs after
the Windows splash screen shows?
When you receive an error about corrupt or missing DLLs or system files,
how can you verify the integrity of the system files and replace damaged
or missing files?
Video/Demo
9.5.1 Startup Errors
Time
20:18
Lab/Activity




Troubleshoot System Startup 1
Troubleshoot System Startup 2
Troubleshoot System Startup 3
Troubleshoot System Startup 4
Number of Exam Questions
11 questions
Total Time
About 60 minutes
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Section 9.6: System Recovery
Summary
This section provides basic information about system recovery. Concepts
covered include:



Procedures for system recovery:
o Removing problematic hardware or software
o Updating drivers, applications, and operating system files
o Booting using the Last Known Good boot option
o Booting into Safe Mode to disable devices or roll back drivers
Additional methods to recover the system:
o System Restore (restore point)
o Repair installation Startup Repair
o Recovery Console (Repair command prompt)
o Emergency Repair Disk (ERD) /Automated System Recovery
(ASR)/ Complete PC Restore
o Recovery disc/partition
o Parallel installation
Methods to recover lost data files:
o Previous Version
o Restore from backup
After finishing this section, students should be able to complete the following
tasks:




Boot using the installation disc and use automatic recovery options to
repair an installation.
Restore the system to a restore point.
Restore user data using previous versions and from backup.
Restore a system using Complete PC Restore.
A+ Practical Application Objectives:


2.3 Given a scenario, select and use system utilities / tools and evaluate
the results
o Disk management tools
 NTBACKUP
o System restore
2.4 Evaluate and resolve common issues
o Operational Problems
 Bluescreen error
 System lock-up
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o Error Messages and Conditions
 Boot
 Invalid boot disk
 Inaccessible boot drive
 Missing NTLDR
Lecture Focus Questions:








Before using recovery tools, what system recovery methods should you
attempt when you are unable to boot the computer?
When using a restore point what happens to the system changes that
have been made since the restore point was taken? To the user data
files?
What types of elements does the Startup Repair inspect and automatically
repair to fix problems that keep Windows from booting?
When should the Recovery Console be used in the recovery process?
Which other things should you try first?
What are the advantages of using a recovery disc/partition to recover a
system? Disadvantages?
What are the two ways that a parallel installation can be performed?
What are the benefits of parallel installation? What are the drawbacks?
What methods can you use to recover lost data files?
Video/Demo
9.6.1 System Recovery
Time
13:53
9.6.2 Using Windows Recovery Options
5:38
9.6.3 Using Restore Tools
8:19
Total
27:50
Number of Exam Questions
3 questions
Total Time
About 35 minutes
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Practice Exams
Summary
This section provides information to help prepare students to take the exam and
to register for the exam.
Students will also have the opportunity of testing their mastery of the concepts
presented in this course to reaffirm that they are ready for the certification exam.
For example, all questions that apply to Objective 1.0. Hardware are grouped
together and presented in practice exam Domain 1: Hardware, All Questions.
There is no time limit on the amount of time a student can take to complete the
following Domain practice exams, but students will typically take about 60-120
minutes to complete each practice exam.
Domain 1: Hardware, All Questions (193 questions)
Domain 2: Operating Systems, All Questions (160 questions)
Domain 3: Networking, All Questions (92 questions)
Domain 4: Security, All Questions (74 questions)
The Certification Practice Exam consists of 100 questions that are randomly
selected from the above practice exams. Each time the Certification Practice
Exam is accessed different questions may be presented. The Certification
Practice Exam has a time limit of 90 minutes -- just like the real certification
exam. A passing score of 95% should verify that the student has mastered the
concepts and is ready to take the real certification exam.
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Appendix A: Approximate Time for the Course
The total time for the A+ Practical Application course is approximately 44 hours
and 19 minutes. The time is calculated by adding the approximate time for each
section which is calculated using the following elements:




Video/demo times
Approximate time to read the text lesson (the length of each text lesson is
taken into consideration)
Simulations (5 minutes assigned per simulation)
Questions (1 minute per question)
The breakdown for this course is as follows:
Module Sections 0.0 Introduction 0.1 Course Introduction 0.2 Using the Simulator 1.0 PC Technician 1.1 Safety 1.2 PC Tools 1.3 System Tools 1.4 Users and Groups 2.0 System Components 2.1 BIOS 2.2 Power Supplies 2.3 Motherboards 2.4 Processors 2.5 Memory 2.6 Expansion Cards 2.7 Video 2.8 Audio 2.9 Cooling 2.10 Peripheral Devices 2.11 Notebook Components ©2010 TestOut Corporation (Rev 2/11)
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Time 5 30 10 25 25 40 20 35 25 50 70 20 85 20 20 25 55 Minute HR:MM
35 :35 100 1:40 425 7:05 125
3.0 Storage Devices 3.1 Floppy 3.2 Parallel ATA (IDE) 3.3 Serial ATA 3.4 Optical Devices 3.5 Storage Solutions 4.0 Disk Management 4.1 File System 4.2 Partitions and Disks 4.3 Adding Storage 4.4 RAID 4.5 Disk Status 4.6 Disk Optimization 5.0 File Management 5.1 File Locations 5.2 Managing Files 5.3 NTFS Permissions 5.4 Shared Folders 5.5 Offline Files 6.0 Networking 6.1 Ethernet 6.2 IP Configuration 6.3 Wireless Networking 6.4 Internet Connectivity 6.5 SOHO Configuration 6.6 Bluetooth 6.7 E‐mail 6.8 File Transfer Protocol (FTP) 6.9 Network Utilities 6.10 Troubleshooting 7.0 Security 7.1 Authentication 7.2 Firewalls 7.3 Proxy Server 7.4 Malware Protection 7.5 BIOS Security 7.6 Encryption ©2010 TestOut Corporation (Rev 2/11)
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25 45 25 15 15 20 45 30 50 10 35 20 40 35 45 15 20 45 55 75 60 15 20 10 50 50 15 45 15 50 25 20 125 2:05 190 3:10 155 2:35 400 6:40 170 2:50 126
8.0 System Management 8.1 Preferences and Settings 8.2 Performance Monitoring 8.3 Remote Services 8.4 System Protection 9.0 Troubleshooting 9.1 Devices 9.2 Applications 9.3 Printing 9.4 System Startup 9.5 Startup Errors 9.6 System Recovery Practice Exams Domain 1: Hardware (193 questions) Domain 2: Operating Systems (160 questions) Domain 3: Networking (92 questions) Domain 4: Security (74 questions) Certification Practice Exam (100 questions) ©2010 TestOut Corporation (Rev 2/11)
A+ Practical Application Exam 220-702 Ver. 8.0
20 15 35 70 50 50 60 45 60 35 140 2:20 300 5:00 193 160 92 74 100 619 10:19 2659 44:19 Total Time 127