If you would like to know more please visit our website www.fshc.co.uk or speak to Kate Marchant on
01902 841805
Four Seasons Health Care is one of the largest groups in the UK predominantly devoted to the care of older people. Several specialised centres, including some catering for learning and physical disabilities, also form part of the group.
The Manager and staff in the individual homes have the support, advice and guidance from the experienced
Four Seasons team to help them to run their home efficiently and effectively.
The benefit to a resident and their family is knowing that the home and the staff are able to offer consistently high standards, are well trained and have the support and resources of a large company behind them.
If you ever have any comments or complaints about any Four Seasons home, then contact the Home
Manager, or alternatively the Chief Executive, at the following address:
Four Seasons Health Care Limited
Emerson Court, Alderley Road,
Wilmslow, Cheshire SK9 1NX
Tel: 01625 417800
Fax: 01625 417827
E-mail: fourseasons@fshc.co.uk
Website: www.fshc.co.uk
Registered Company No. 05165301
Our Care Homes are registered and regulated by the
Care Quality Commission in England, the Care Commission in Scotland and the Health and Personal Social Services
Regulation and Improvement Authority in Ireland.
16450 01/11

The PEARL programme is an accreditation programme specifically designed by Four Seasons Health Care to ensure that we are providing the most up to date training, communication and interventions for people with dementia.
We have called our specialised dementia service PEARL, with it standing for P ositively E nriching A nd enhancing R esidents L ives.
The criteria address four main themes of person centred care:
V aluing – a value base that asserts the absolute value of all human lives regardless of age of cognitive ability.
I ndividual- an individual approach, recognising uniqueness.
P erspective – understanding the world from the perspective of the service user.
S upportive psychology – providing a social environment that supports psychological needs.
(Brooker 2007)
A PEARL home is accredited by members of our Dementia
Services Team who ensure that these criteria are met. Every home that has achieved the PEARL award is subject to continued review and revalidation.

Dementia care is provided at a number of Four Seasons Health Care homes with a number accredited as PEARL
Specialised Dementia Service. This means that the environment has been developed and adapted to the needs of residents with dementia and we can offer as much independence and stimulation as possible within safe boundaries.
The expertise of our caring team is to recognise and enable each resident to continue to do the things they enjoy for as long as they can continue to do so.
Our programme is based on the theories of ‘person centred care’ and all of our care plans are tailored around the residents’ needs and capabilities. These are adjusted to provide additional support over time.
Every aspect of the home contributes to the quality of daily life for residents.
Layout and decoration are used to enable residents to exercise choice, help orientation and to provide interest and stimulation. For example, the sights and sounds of the music and themed corridors and sensory rooms as well as rummage boxes and relevant activities.
These features act as cues for the person with dementia to guide and support them as they move around their home.
Corridors in the dementia unit are themed using different pictures. Using evidence based research, the toilet doors along the corridors were painted in a different colour to help the residents identify them more easily.
Residents are always encouraged to bring personal belongings and small items of furniture which can help to retain a sense of identity and provide reassuring links with the past.

Our person centred approach means that each resident is an individual treated with respect and dignity.
Each resident has a named key worker and an individual care plan. This will cover their personal and medical history, as well as a record of the particular activities they enjoy and any cultural or religious aspects of their care.
Our staff use Dementia Care Mapping, an observational technique to evaluate care quality and the emotional welfare of residents.
The introduction of research based therapies and assessments to aid quality of life and wellbeing of the residents has culminated in the use of doll therapy, multi-sensory room, use of rummage boxes, reminiscence therapy and reality orientation. The use of the multi-sensory room continues to be very effective and popular with the residents.
Life histories, to which relatives’ contributions are valued, are used to help us get to know residents as people, with their own personalities and pasts.
Understanding the reasons behind a person’s actions and the people, places and belongings which are important to the person can help to overcome the frustration and fear someone may experience at being unable to express what they need.
Our experienced and trained staff are committed to providing the highest quality care and have a detailed understanding of the unique nature of dementia.
Other staff also contribute to the care we provide. Our Chefs understand the special dietary needs of people with dementia and employ innovative menus and serving methods. Our housekeeping and maintenance staff contribute daily to the care and dignity of our residents.
Our registered nurses and carers have additional specialised training in dementia care. Our Dementia Care Services
Director has been instrumental in promoting person centred approaches to dementia care in the UK and is an acknowledged expert in this field.

The PEARL Home is a purpose designed facility in which every detail has been researched to ensure we achieve an environment that will enable the residents to maintain the highest possible level of independence and freedom of choice.
In the PEARL Specialised Dementia
Service we offer a varied menu available on a daily basis supported with menu pictures to aid memory and choice.
We offer a flexible mealtime to accommodate our individual resident’s needs including varied dining areas to suit their mood and preference. We offer research based good practice in the use of coloured crockery and fortified diets to aid residents with challenges and nutritional issues.
Some dining rooms are decorated with framed illustrations and images of food, for stimulating discussions, whilst residents enjoy the cuisine prepared by our highly skilled Chefs.
Our Chefs prepare a wide range of home cooked food based upon traditional cooking using fresh produce.
Analysis of our menus is carried out to ensure that they are nutritionally balanced and special diets are catered for.

Many of our PEARL accredited homes have a sensory patio that allows the residents to spend time in an enriched environment. It also means they can take part in the gardening sessions offered as part of the activities plan.
therapy which is proven also to be very beneficial to residents. This may include rabbits, chickens, dogs and cats as either part of the community or from visiting pet therapists. Music Therapy is another activity we encourage residents to participate in.
Much research has taken place prior to the design of sensory patio’s and the benefits it can bring. Plants are chosen following consultation with therapists, residents and relatives, to ensure awareness and memory stimulation.
We offer opportunity for residents to enjoy and work in the garden where appropriate. We use Animal Assisted
Specialist activities for people with memory impairment are provided and we have specialist Personal Activity
Leaders. Reminiscence therapy can reduce frustration about short term memory loss. Various complementary therapies and other sensory experiences are also used to great effect.
Residents are encouraged to carry out small tasks throughout the day, such as helping to lay the tables or watering the plants, which can help retain self-esteem and involvement in daily life.
Where appropriate, community involvement takes place and relatives are always encouraged to participate in activities.