Renewal Rates Effective November 1, 2015
Please note that effective November 1, 2015, rates will increase by 6% for all individual
Medavie Blue Cross clients with the following products:
Options®
Options Plus
Select
Plus Plan
The new rates will apply to members renewing their plans, based on their renewal month.
Letters notifying clients of this change will be sent the month prior to their date of renewal.
We have enclosed a copy of the new Options and Options Plus rate renewal sheet. This rate
guide is meant to help you service renewing clients only. We also included the current standalone Assured Access product rates for your convenience. The stand-alone Assured Access
product rates remain unchanged.
FLY-176E.pdf
Please destroy previous Options and Assured Access Rate Guides.
Also, be advised that the rate calculator for Options and Options Plus is now discontinued.
New Elements Transfer Waiver
We realise there is a lot to consider when transferring a client to Elements by Medavie Blue
Cross.
In an effort to help you and your clients assess the potential risks involved in transferring
products, we’ve created a transfer waiver. This waiver is optional and is there to serve as a
documented confirmation that you have discussed potential transfer consequences with your
clients.
In addition, we have added two changes to the Elements Transfer Form we hope will serve as
reminders to:
1. Discuss potential coverage differences between Elements and the client’s current plan.
2. Select the Assured Access Module if the clients wish to carry forth any future insurability
protection.
Please find attached both new documents.
Transfer Waiver
FORM-919E.pdf
Transfer-FORM-890E
Sept-15.pdf
Update: Digital Explanation of Benefits (EOB)
In June, we communicated a delay in the Digital Explanation of Benefits project. We are pleased
to report the project is back on track. We will discontinue the mailing of paper EOBs in
November to members setup with direct deposit. A communication to Individual members with
direct deposit is scheduled for the week of October 19th. Members have been able to access to
EOB in a digital format since May 2015.
For a reminder on this project, please visit our previous communication, available on the Agent
microsite.
Agent Inquiry Team: Dedicated to your Service
It has recently come to our attention that many Advisors are calling our client-focused Contact
Center for their inquiries.
Medavie Blue Cross’ Individual business is pleased to have a team in-house dedicated to
answering any and all your business questions. Whether it is a general question, a case-specific
inquiry or simply a suggestion you’d like to share with us, we encourage you to contact the
Agent Inquiry Team. Reach them directly at 1-800-561-7912, or at
bc_indagent@medavie.bluecross.ca
Our Contact Center representatives remain available to expertly answer your client’s calls,
whenever they need assistance.
Medavie Blue Cross in the Community
Light the Night Walk – On Saturday October 24, 2015, come by Halifax’s Garrison Grounds. You
will be mesmerized by the hundreds of red lanterns glowing in support of cancer patients and
survivors. Medavie Blue Cross is proud to sponsor such an inspirational and positive event,
helping The Leukemia & Lymphoma Society of Canada make a difference in more than
110,000 Canadians affected by blood cancer.
Legs for Literacy – Medavie Blue Cross is proud to be the Health and Wellness Sponsor for this
year’s Legs for Literacy. If you’re in Moncton, NB on October 25, come by Main Street and see
over 3,500 runners participate New Brunswick’s largest running event! We’ll be pleased to
handout healthy snacks to registrants at the Legs for Literacy Expo, happening on Saturday
October 24. We hope to see you there.
Questions/Concerns?
Agent Inquiry e-mail
agentinquiry@medavie.bluecross.ca
Agent Inquiry toll free 1-800-561-7912
All of our contact information can be found on our agent microsite