on
V I U Sponsored by
The Society for Information Management and
College on Information Systems, The Institute of Management Sciences in cooperation with
Special Interest Group on Business Data Processing, Association for
\ ^ y Computing Machinery and for Information Processing

Foreword xi
Welcome from the Conference Chair : xv
Finding International Contracting Opportunities: AI Extensions to EDI
Ronald M. Lee and Sandra Donaldson Dewitz, University of Texas, Austin 1
A New Approach for Conflict Resolution and Rule Processing in a Knowledge-Based System
Akhil Kumar, Cornell University 15
The Design of Computer Based Support for Task Communication within Organizations
Surinder Singh Kahai, University of Michigan, and Randolph Cooper, University of Houston 25
An Evaluation of Electronic Meeting Systems to Support Strategic Management
Alan R. Dennis, Craig K. Tyran, Douglas R. Vogel, and J. F. Nunamaker Jr., University of Arizona 37
Structuration Theory and Information Systems Research
Geoff Walsham and Chun-Kwong Han, Cambridge University 53
Toward a Theory of the Deep Structure of Information Systems
Yair Wand, The University of British Columbia, and
Ron Weber, The University of Queensland 61
Cross-Cultural Information Technology Research: The Case of
Eastern Europe and the USSR
William K. McHenry, Georgetown University; Joel Snyder and Kevin Lynch,
University of Arizona 73
Institutions and the International Diffusion of Information Technology
V. Gurbaxani, J. L. King, and K. L. Kraemer, University of California, Irvine;
F. W. McFarlan, Harvard Business School; and K. S. Raman and C. S. Yap,
National University of Singapore 87
Abstraction Based Modeling: An Empirical Study of the Process
Ananth Srinivasan and Dov Te'eni, Case Western Reserve University 99
A Comparison of the Data Aggregation Approach with the Logical Relational
Design Methodology
Dinesh Batra and Peeter J. Kirs, Florida International University I l l
Desktop Computerization as a Continuing Process
Mary Zmuidzinas and Rob Kling, University of California, Irvine; and
Joey George, University of Arizona 123
A Diffusion of Innovation Approach to MIS Infusion: Conceptualization, Methodology and
Management Strategies
Tae Hyoung Kwon, Hankuk University of Foreign Studies 139
Case-Based Reasoning in Software Effort Estimation
Steven Vicinanza, Michael J. Prietula, and Tridas Mukhopadhyay, Carnegie Mellon University 149
On the Economics of the Software Replacement Problem
Dhananjay K. Gode, Anitesh Barua, and Tridas Mukhopadhyay, Carnegie Mellon University 159

Computer Training and Computer Anxiety in the Educational Process: An Experimental Analysis
Jane Webster and James B. Heian, The Pennsylvania State University; and
Jeffrey E. Michelman, University of North Florida 171
User Information Satisfaction: Toward Conceptual Clarity
K. Kyu Kim, Inha University 183
Strategic Information Systems in Manufacturing Industries
Mogens Kuhn Pedersen, Roskilde University Centre 193
The Use of Strategic Information Technology by Entrepreneurial Firms
Peter Weill, University of Melbourne, and Marianne Broadbent, Royal Melbourne Institute of Technology . 205
Allocation of Databases in a Distributed Database System
Sudha Ram, University of Arizona, and Sridhar Narasimhan, Georgia Institute of Technology 215
Issues in Distributed Model Management Systems
Waleed A. Muhanna, The Ohio State University 231
A Source Tagging Theory for Heterogeneous Database Systems
Y. Richard Wang and Stuart E. Madnick, Massachusetts Institute of Technology 243
Systems Developers: Preoccupations, Knowledge and Power
Hugh Willmott, Manchester School of Management; Jan Mouritsen, Per Flensburg, and
Bente Elkjaer, Copenhagen Business School 257
What Is an "End-User"? Identifying Multiple Relationships Among Information System Users
C. J. Martin, Loughborough University 265
Approaches to Strategic Information Systems Planning Experience in Twenty-One United Kingdom Companies
Michael J. Earl, London Business School 271
An Agency Theory View of the Management of End-User Computing
Vijay Gurbaxani, University of California, Irvine, and
Chris F. Kemerer, Massachusetts Institute of Technology 279
An Empirical Test for the Expansion-Control Model for Managing End-User Computing
James C. Brancheau, University of Colorado, Boulder, and
Donald L. Amoroso, University of Colorado, Colorado Springs 291
VI

Track Chairs: Jon A. Turner, New York University, and Claudio Ciborra, University of Trento 305
Panel 1:
Panel Chair:
Panelists:
Panel 2:
Panel Chair:
Panelists:
Panel 3:
Panel Chair:
Panelists
Panel 4:
Panel Chair:
Panelists:
National IT Policies in Eastern Europe and the Soviet Union (Session M2.3)
Seymour Goodman, University of Arizona
Dmitri S. Chereshkin, Academy of Sciences
Adrian Davidoviciu, National Commission on Informatics
Tomasz Jarmoszko, The MOSAIC Group, University of Arizona
Wladyslaw Turski, University of Warsaw
Tibor Vamos, Academy of Sciences
Lessons Learned from Information Technology Research on Small Organizations
(Session M2.4)
William H. DeLone, The American University
Gunnar E. Christensen, Norwegian School of Economics and
Business Administration
K. S. Raman, National University of Singapore
Louis Raymond, Universit6 du Quebec a Trois-Rivieres
Approaches to the MBA Core Course in Information Systems (Session M3.2)
Edward A. Stohr, New York University
Tawfik Jelassi, INSEAD
Stuart E. Madnick, Massachusetts Institute of Technology
James L. McKenney, Harvard Business School
James A. Senn, Georgia State University
Mark S. Silver, University of California
Executive Information Systems: Assessing Impacts and Value (Session M3.3)
Joyce J. Elam, Florida International University
Tom Clark, Florida State University
Hisham El Sherif, The American University in Cairo and Information and
Decision Support Center, Cabinet of Egypt
Jack Rockart, Massachusetts Institute of Technology
306
307
308
310
Introduction to Mini-Track: Perspectives in Information Systems Research (Panels 5 and 6)
Izak Benbasat, University of British Columbia
Panel 5:
Panel Chair:
Panelists:
Making Sense of Quantitative Data in Information Systems Research: Tradeoffs,
Strengths and Weaknesses of Three Approaches to Analyzing Empirical Data
(Session M3.4)
Dale Goodhue, University of Minnesota
Fred Davis, University of Michigan
Ron Thompson, University of Vermont
Panel 6:
Panel Chair:
Panelists:
Making Sense of Qualitative Data in Information Systems Research (Session M4.4)
Allen S. Lee, Northeastern University
Richard Boland, Case Western Reserve University
M. Lynne Markus, University of California, Los Angeles
Michael Newman, University of Manchester
311
312
313 vu

Panel 7:
Panel Chair:
Panelists:
Panel 8:
Panel Chair:
Panelists:
Models for the Information Systems Curriculum: What's Happening Internationally
(Session M4.2)
Gordon B. Davis, University of Minnesota
Clive Holtham, City University of London Business School
Herbert E. Longenecker, University of South Alabama
Jay F. Nunamaker, University of Arizona
Andreil Sole, Haute Etudes Commerciales Jouy-en-Josas
Developing Global Information Technology Applications (Session M4.3)
Blake Ives, Southern Methodist University
Sirkka Jarvenpaa, University of Texas, Austin
Alex Mayall, Index Group
Edward Roche, University of Arizona
John Shepherd, Air Products Europe
314
316
Introduction to Mini-Track: Information Technology and Tomorrow's Organization (Panels 9, 10, and 11)
Michael J. Ginzberg, Case Western Reserve University
Panel 9:
Panel Chair:
Panelists:
Information Technology and Tomorrow's Organization: The Potential for Change
(Session T2.3)
Lynda M. Applegate, Harvard University
John L. King, University of California, Irvine
Klaus Lenk, University of Oldenburg
Daniel Robey, Florida International University
Robert W. Zmud, Florida State University
Panel 10:
Panel Chair:
Panelists:
Information Technology and Tomorrow's Organization:
New Models for the Global Enterprise (Session T3.3)
Robert M. Mason, Case Western Reserve University
Donald Feldman, BP Oil Europe
Benn R. Konsynski, Harvard Business School
Ronald G. Smart, Digital Equipment Corporation
Charles B. Stabell, Norwegian School of Management . .
Panel 11:
Panel Chair:
Panelists:
Information Technology and Tomorrow's Organization: Coordination
and Control in Devolving Organizations (Session T4.3)
Robert W. Blanning, Vanderbilt University
Richard M. Burton, Duke University
B0rge Obel, Odense University
Michael J. Prietula, Carnegie-Mellon University
Ann C. Seror, Universit6 Laval
317
318
320
322
Panel 12: Recent Advances in Supporting Collaborative Work (Session T2.4)
Panel Chair: Judith S. Olson, University of Michigan
Panelists: Paul Cornell, Steelcase, Inc.
Stephen Gale, Hewlett-Packard Laboratories
Helmut A. O. Krcmar, University Hohenheim
Robert Luchetti, Robert Luchetti Associates, Inc.
Gary M. Olson, University of Michigan 323 vui

Panel 13:
Panel Chair:
Panelists:
Panel 14:
Panel Chair:
Panelists:
Telecommunications Reform in Europe: Implications for
Information Systems Management (Session T3.4)
Charles Steinfield, Michigan State University
Peter Allen, American Express
Nicholas Costello, European Commission, Telecommunications Directorate
Alain Vallee, Directorate for General Regulation, Ministry of Posts,
Telecommunication, and Space
Research Directions in Computer-Aided Software Engineering (CASE) (Session T4.2)
Kalle Lyytinen, University of Jyvaskyla
Francois Bodart, University of Namur
Sue Conger, City University of New York
Wanda Orlikowski, Massachusetts Institute of Technology
Richard J. Welke, Erasmus University Rotterdam
Panel 15:
Panel Chair:
Panelists:
Teaching by the Case Method: Secrets of the Trade (Session W1.3)
Brandt Allen, University of Virginia
James Cash, Harvard University
Michael Oliff, IMD School of Business
Panel 16:
Panel Chair:
Panelists:
Index of Authors
Business Applications of Neural Networks: Problems and Opportunities (Session W2.3)
Shimon Schocken, New York University
John Hertz, Nordita and Neurotech
Ludwik J. Liszka, Swedish Institute of Space Physics
Douglas L. Reilly, Nestor Inc.
Leo Vercauteren, State University of Ghent
324
326
327
342
345
IX