comments from a manager
yes we can...Yes We Can...
YES WE CAN!!!!!!
By Robert Milner
fter a lengthy telephone conversation
with yet another customer who felt as if he had
spent an excessive amount of
time exiting our garage -after having spent a relaxing
night at the theater -- we
said, “OK, enough is
enough!” It was obvious, by
the increase in unpleasant
telephone calls, that our original well-thought-out procedures had sprung a leak. It
was obvious we had to
improve our exiting process.
OK, for the sake of brevity, a little history on the subject: The newly renovated
Hippodrome Theatre was
presented as the best thing to
hit Baltimore since the opening of the Ravens football
stadium … oops, I mean the
M&T Stadium. To say the
least, a lot was on the line. At the top
of the list: my job, as well as my boss’
job. Simply put, this entire parking
operation had to be top-notch -- a
mechanism that had no glitches (or,
at least, no glitches that the layperson
could see).
First and foremost was a meeting
of the minds. Hence, a gathering of
me and the three managers to devise
a plan. Three major focuses came to
fruition:
In addition to the already scheduled events the managers were currently working, we agreed that each
of us would work a night performance
for the next three consecutive weeks.
We would individually come up
with some idea that would make exiting the facility more effective and efficient.
It would be the responsibility of
the manager working the following
night to implement the new idea and
report on its effectiveness and efficiency.
A
This is what management is all
about.
The first idea implemented was to
have the event staff explain to the
customer upon entry to have their
parking ticket ready to speed up their
exit. Also implemented was an idea
that the staff came up with -- having
the traffic control staff use a whistle
to control the bottleneck at the garage
crossover. (This particular garage is a
double helix, which means it is really
two garages in one.) The next idea
was to hand out a sheet of paper reiterating to the customer to have their
ticket ready when exiting. This paper
also included information as to which
garage elevator to use to access the
theater.
The above-implemented ideas
increased exiting traffic flow by 20
percent per 10 minutes.
As we approached the third and
final week of our newly agreed upon
plan, we scheduled a meeting to see if
we were missing anything. A decision
to work the final week in pairs was
agreed upon. This had the
potential of proving the old
saying that “too many cooks
in the kitchen spoils the
food.” Pleasantly surprised,
we found this wasn’t the case
at all. Quite the contrary.
Doubling up of management
staff resulted in just the
opposite effect, and more
important, it resulted in a
synergy (1+1=3)! Apparently,
our efforts in the previous
weeks proved fruitful, as this
synergy resulted in finding
the missing link in our goal
of increasing the exiting flow
of traffic (which included
strategically placing two
informational signs in appropriate sites).
This is graduate school
management at its best, and I
am sure this process happens
in garages all the time. We in
the parking industry need to recognize that we are no different from any
other service industry -- except for the
fact that we refuse to accept that we
are no different.
Let me explain: The parking
industry is not that dirty little business quoted by the Motley Fool as “an
ugly business.” This perception needs
to change. The parking industry is a
growing industry with professionals
from all walks of life, such as engineers, architects, developers, human
resources, electricians, managers, etc.
More appropriately, the parking
industry is a worldwide conglomerate. However, this perception will
change only when we -- yes, we
(everyone in the industry) -- work
together to change it.
Robert Milner is the Director of Parking
and Transportation for the University of
Maryland, Baltimore. He can be reached
at rmilner@parking.umaryland.edu.
September 2004 • Parking Today • www.parkingtoday.com
PT
43
New Products
BEWATOR LAUNCHES
NEW DOME CAMERA
Video control specialist
Bewator
has
launched a new dome
camera, Solaris, that
offers unparalleled levels
of accuracy, speed and
configurability. Incorporating the latest security
technology, Solaris is
suitable both for internal
and external use in areas
such as town and city centers, airports, and retail and
commercial buildings.
Installation of the dome is fast and simple with a
single, external connection plug. Configuration is
achieved using on-screen display menus such as presets, privacy zones setting or diagnostics.
Solaris is fitted with an External Termination
Unit (XTU), which enables users to set up the dome
easily and accurately using the LCD panel and a
range of intuitive menus. The XTU can be positioned
on a wall or at ground level for immediate access.
For more information, log on to www.parkingtoday.com and
click on ePIP. You will find this company listed there.
MILLENNIUM PARK BICYCLE STATION
DOUBLES AVAILABLE PARKING WITH
HIGH-CAPACITY RACKS
Chicago’s new Millennium Park
Bicycle Station features more than
300 secure indoor bicycle parking
spaces. Traditional bike racks
accommodate less than half this
number of bicycles, but high-capacity, two-tiered racks allow more
than twice as many bicycles to be
stored in the same amount of floor
space.
Parking capacity at the facility is
maximized with DoubleParker racks from Josta, a German manufacturer of high-capacity bicycle parking systems and bike
stands. Cycle-Safe Inc. collaborated with the city of Chicago
and Josta to coordinate this new installation.
The Bicycle Station is part of Chicago’s Millennium Park, a
brand-new addition to Grant Park. The bike station, located at
Columbus Drive and Randolph Street, provides users with heated, secure, indoor bicycle parking. The new facility also features
lockers, showers and bicycle maintenance.
For more information, log on to www.parkingtoday.com and click on
ePIP. You will find this company listed there.
A field-proven, real-time wireless system for parking enforcement
and citation management, TicketManager delivers continuous
two-way communication between on-street personnel and the
central office. TicketManager improves efficiency, public
compliance, officer safety, and customer service in ways no other
system can match. It all adds up to one thing.
Street Smart Technology.
The World’s Leading
Real-Time, Wireless Ticketing Solution
Call or email us today and receive our street smart challenge
information package. See how TicketManager
has made paper and batch mode technologies obsolete.
North America: 1-877-332-3742
Europe: 44 1635 521140
ticketmanager@epicdata.com
www.epicdata.com
Circle #234 on Reader Service Card
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September 2004 • Parking Today • www.parkingtoday.com
Circle #129 on Reader Service Card
New Products
PORTA KING OFFERS
PEDESTRIAN/FLOW
MANAGEMENT PASSAGEWAYS
Porta King
Building Systems
has announced
the fabrication of
employee/pedestrian
passageways. They are
fabricated from
structural steel
tubing and are designed to protect employees,
pedestrians and turnstiles from harsh exterior
elements.
Shelters arrive fully assembled, complete
with glazing, lighting and optional heating
units. They are easily positioned over newly
installed or existing turnstile equipment, making installation fast and easy.
For more information, log on to
www.parkingtoday.com and click on ePIP.
You will find this company listed there.
REMOTE SATELLITE SPEAKERS EXPAND
BIRD REPELLER’S COVERAGE OPTIONS
The QuadBlaster QB-4 bird repeller
features an option for unusual space configurations or areas divided by walls: up
to four remote speakers to stretch sound
farther. It repels unwanted birds using
ultrasonic sound so as to eliminate the
expense, mess and disease they cause
your property and your employees.
Four Piezo ceramic speakers project powerful ultrasonic waves
in an overlapping fan pattern for 360-degree coverage. The frequency level irritates birds, but is inaudible to humans. The QB-4
is efficient: Speaker sequencing, frequency and warble rate are
adjustable for virtually any situation, making it difficult for birds
to acclimate.
The QB-4 uses less energy than a 10-watt light bulb -- simply
plug it into a 110 vAC outlet (220 vAC unit available). This compact unit with no moving parts mounts in any direction -- upsidedown, right side up or sideways -- to cover 6,500 square feet.
The QuadBlaster QB-4 is designed for use in enclosed or semienclosed areas such as industrial, commercial, government or
school buildings, loading docks, airplane hangars, warehouses,
arenas, or any area where the sound can reverberate well.
For more information, log on to www.parkingtoday.com and click on ePIP.
You will find this company listed there.
Continued on Page 46
Circle #101 on Reader Service Card
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September 2004 • Parking Today • www.parkingtoday.com
45
New Products
COZY-FEET INSERTS WARM
COLD FEET INSIDE YOUR SHOES
SURE-LITES INTRODUCES
ULTIMATE EMERGENCY LIGHT
Battery-operated Cozy-Feet shoe inserts
offer Swedish “warm while you walk” technology. A polyester insert with super-thin
embedded brass coils connects by flexible
wires to AA batteries. The batteries fit in a
small pouch that attaches conveniently to
your ankle or calf with a Velcro strap.
Cozy-Feet inserts are shock-proof and low
voltage for your safety, drawing just 3 volts
and 2 watts. Their small size (4” long x 2” wide x 6 mil thin) and
lightweight (just 4 ounces, including the pouches and straps)
make them easily portable for convenient travel. Movement is
not constrained at all since you are not tied to an electrical outlet
as with other foot-warming devices.
Cozy-Feet heat up in seconds to a maximum 98 degrees F for
immediate relief. They are long-lasting; their constant battery
power means they don’t lose effectiveness like the microwavable
or reactive-chemical heating elements.
Cozy-Feet are one-size-fits-all, in any shoe or boot (waterproof
ones as well), slipper, or even a mitten. They are ideal for use during any outdoor activity in chilly weather, or in any cold or damp
indoor location, particularly working in a cold garage or parking
booth.
A new emergency
light, designed for application where ruggedness and
dependability are critical,
has been introduced by
Sure-Lites. The Sure-Lites
UEL NEMA 4X emergency
light features a durable diecast aluminum housing
combined with the strength of a clear, vandal-resistant polycarbonate shield to provide maximum performance against rain, moisture, cold, corrosives
and dust in the most severe environments. The
unique design and features make the UEL compatible in parking garages, food-processing facilities,
walk-in freezers and other severe indoor-outdoor
environments.
The award-winning UEL’s standard features
include a nickel cadmium battery, the Sure-Lites
Watchguard EMS self-diagnostic system, photocell
laser test and MR16 lamps, which provide a dependable, long-life, low-maintenance unit when reliability is crucial.
For more information, log on to www.parkingtoday.com and click on ePIP.
You will find this company listed there.
For more information, log on to www.parkingtoday.com
and click on ePIP. You will find this company listed there.
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September 2004 • Parking Today • www.parkingtoday.com
Circle #106 on Reader Service Card
New Products
SWEEPEX OFFERS LINE OF ECONOMY PUSH BROOMS
Designed for rugged operation, yet lightweight and economical, the SweepEx ValuSweep line of
push brooms is ideal for a wide variety of cleanup applications.
The ValuSweep line consists of two models: the VSB 48 and the VSB 60. Weighing in at only 40
pounds, the VSB 48 offers a 48-inch cleaning width, whereas the VSB 60 delivers a 60-inch cleaning
width and weighs only 10 pounds more. Both models include five rows of replaceable polypropylene brush sections and are constructed of heavy-duty one-piece solid aircraft aluminum.
Intended for use with most forklifts, ValuSweep brooms come standard with 5-inch-wide quick
tight fork pockets. The broom’s high-wear polypropylene bristles can move anything from standing water
to light snow. Attachment options include a magnetic
bar for cleanup of nails and other metal debris, and a dust mop for sweeping
finer materials on polished floors.
WE’RE OUT IN FRONT
For more information, log on to www.parkingtoday.com and click on ePIP.
You will find this company listed there.
PAR-KUT all-steel parking booths have been
outlasting all others since 1954. Built to
order and built to last, we’re the #1 choice for
today’s parking industry.
FLEXIBLE POLYUREA ELASTOMER JOINT SEALER
Expansion joints are the most common type
of moving cracks. They allow sections of your
concrete floor to freely expand and contract in
response to temperature changes in the surface.
These cracks are your floors’ weakest spots, and
when combined with moderate to heavy traffic,
you have the potential for constant damage. To
fill these joints, a material is needed that will flex
to accommodate movement.
Tigerthane 220 from Garon Products will provide you with a durable
flexible seal that will not become brittle and break out with movement.
Tigerthane 220 is ideal for repairing spalled joints, as well as for filling random cracks and patching gouges, holes and surface defects. It is a rapid-setting, 100 percent solid, flexible two-part polyurea elastomer. It is designed
to set in applications ranging from freezing conditions to 130 degrees F, and
will be traffic-ready within 60 minutes. Most important,Tigerthane 220 is
not brittle like ordinary concrete repair materials, allowing it to move with
the floor.
For more information, log on to www.parkingtoday.com and click on ePIP.
You will find this company listed there.
PT
New Name, New Image, New
Buses for Albuquerque Transit
Ten new CL 100 buses, manufactured by DaimlerChrysler Commercial Buses,
have joined the city of Albuquerque’s transit department with a great deal of fanfare. The buses were the center of attention at a recent press conference to introduce the transit department’s new image, including a department name, logo, slogan and design. The winners were selected from about 1,500 entries submitted
from Albuquerque-area residents.
“We deeply appreciate our residents’ involvement in creating this exciting
image for us. The results of this contest have greatly exceeded all our expectations,”
said Peter Behrman, transit director of ABQ RIDE. “Our new buses are an integral
part of introducing and maintaining our new image in the community.”
Now named ABQ RIDE, the transit department introduced the slogan “Albuquerque on the Move!” and a logo that features the clock tower in the city’s Alvarado Transportation Center. Congruent with the city’s Southwestern heritage, the
buses display a red terra-cotta zipper pattern that divides white and metallic gold.
RUGGED
PT
Welded steel construction, Par-Kut craftsmanship, UL
labeled electric systems and tempered safety glass
produce a solid, dependable building. Low maintenance materials withstand years of abuse in high
traffic environments.
HANDSOME
Environmentally friendly designs enhance your
parking facility. Special exterior treatments compliment existing architecture. Many models to choose
from or utilize our free design service.
COMFORTABLE
Standard booths include insulation,heat and light.
Extensive option list includes air conditioning,ADA
compliant restrooms and bullet resistant construction.
PAR-KUT INTERNATIONAL
40961 Production Dr.Harrison Twp.MI 48045
1-800-394-6599
www.parkut.com email:sales@parkut.com
Circle #32 on Reader Service Card
September 2004 • Parking Today • www.parkingtoday.com
47
See our other ad on Page 3
Circle #62 on Reader Service Card
CHECK IT OUT
• Proven
performance
(since 1958)
• Collect unpaid
fines
INTERTRAFFIC IS COMING
TO AMERICA
• Models for all
applications
WORLD'S LARGEST
PARKING AND TRAFFIC
EXPOSITION
• Parking
enforcement
• Anti-theft
applications
Prevent wheel damage!
Use Rhino D, H, HG & PB Series
SEPTEMBER 27-29, 2005
(US PAT. 5,865,048 6,032,497)
BALTIMORE
CONVENTION CENTER
CALL FOR CATALOG
2996 TELLER COURT
GRAND JUNCTION CO 81504
970-243-9500 FAX 243-9200
services@mitico.com
website: mitico.com
PROUDLY MADE IN THE USA
“Immobilizers for anything on Wheels”
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reader service
RS #
ADVERTISER
141
89
2
134
5
164
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circle number on card for info on these advertisers’ products
PAGE
RS #
ADVERTISER
PAGE
RS #
AIMS(EDC)
13
166
Magnetic Automation
33
100
Alliance Insurance Services
10
129
Metric Parking
44
30
Amano Cincinnati
11
178
Miti Manufacturing Co.
49
172
Antech
19
14
Pacific Cascade
32
16
Consulting Engineers Group, Inc.
50
34
PARC Distributor Group
34
32
DaimlerChrysler Commercial Buses 9
ADVERTISER
PAGE
The Parking Network
51
Toledo Ticket Co.
56
Transoft Solutions, Inc.
38
UTS Global Incorporated
39
150
VenTek International
42
Par-Kut International
47
106
Walker Parking Consultants
46
DESIGNA Access Corp.
14
127
Pit Bull Tire Lock Corp.
45
101
Worldwide Parking, Inc.
45
288
Desman Associates
51
161
Printek
42
247
Zeag North America, Inc
17
227
Digital Printing Systems
22
210
Radix Corporation
35
73
DLC Consulting
41
156
Reino Parking Systems
41
68
ElDorado National
7
211
Rotary Lift
26
Scheidt & Bachmann USA Inc.
55
RS
#
117
Sign Factory
46
46
53
116
Enforcement Technology Inc.
23
25
234
Epic Data
44
171
40
ADVERTISER Equipment Co., Inc.
Columbia
PAGE
29
DaimlerChrysler Commercial Buses 31
2
21
Southland Printing Co.
3
169
ElDorado National
29
115
FutureLogic, Inc.
25
62
Southland Printing Co.
48
219
Handi-Hut
30
207
IntegraPark
15
95
T2 Systems, Inc.
5
221
Mardan Fabricators
30
42
Kimley-Horn
49
39
Talk-A-Phone
36
47
NOVA Bus
31
Macurco
12
77
TCS International
37
252
Federal APD
special pull out section
September 2004 • Parking Today • www.parkingtoday.com
49
classifieds
AUDIT SERVICES AND
CUSTOMER SHOPS
BOOTHS
14 year parking veteran provides confidential
and complete audit services and customer
shops in the New Your/Tri-State Area. H @ R
Enterprises, Inc.
Call Al O'Harra at 917-379-3208 or email
FSRU1@aol.com.
BATTERIES
BATTERIES
For parking meters Lithium & Alkaline 9
volts. Call us for your Best Price!
Battery Clinic, Inc.
800-786-1511
AND
SHELTERS
Need a custom designed parking booth, guard
booth, or pay-by-space shelter?
Call us for a site visit
(800-456-5464 x256),
or visit us at
www.portaking.com
GATES
Parking gates utilizing solid state controls
with gate arm rebound and closing timer
as standard features.
Engineered Parking Systems
800-377-4636
or visit us at www.epsinfo.com
"HOLOGRAM LABELS"
Hologram authentication, anti-counterfeit,
tamper evident & security labels. Solutions
for IDs, permits, tickets, passes, seals and
documents. 100
to
1,000,000+
Numbering, barcodes, logos.
Holoshape Products, Inc
434-971-2910
www.holoshape.com
PARKING ENFORCEMENT TOOL
The Ultimate Parking Enforcement Tool
The CHALKSTICK
$27.95… Order 5 or More
We Pay the Freight
Order Toll Free 1-866-694-3618
VISA/MC/DISCOVER
PARKING METER HOODS
AND PRINTED SIGN COVERS
Custom,
Quality
Parking
Meter
Hoods/Bags/Covers.Durable,
weather/mildew resistant fabric in over 30
Colors and 300 graphics to choose from.
THE METER HOOD CO.
TEL 651-645-8052, 612-378-2319,
www.meterhood.com
PERMIT MANAGEMENT SYSTEMS
AIMS total parking management solution.
www.edc-aim.com. PIMS for an inexpensive, yet comprehensive, permit management system.
www.permit4you.com.
800-886-6316.
HELP WANTED
PARKING ENFORCEMENT
SUPERVISOR
City of Evanston
Public Works, Parking Enforcement
$50,315-$61,699/yr
Manage enforcement of City ordinances &
regulations for parking of vehicles &
equipment on City streets, in City garages,
in off-street public & privately owned
parking facilities. Supervise & coordinate
activities of personnel. Investigate complaints regarding parking regulations &
enforcement, often providing on-street
resolutions.
Requirements: 1-2 years college; 4-10
years experience in parking enforcement
or related field, 3-5 years in supervisory;
thorough knowlege of OSHA standards &
precautions; PC skills in word processing
& spreadsheets; valid IL driver's license &
safe driving record.
For ADA details see job posting. TDD# for
hearing impaired is 847-328-4080.
Apply in person or mail resume to Human
Resources, City of Evanston, 2100 Ridge,
Evanston IL 60201
(aa/eoe/m/f/v/d)
EQUIPMENT WANTED
Duncan Meter housings and mechanical
mechs, also locks and parts.
Email: meterman@cuisp.com
PT reaches
over 30,000
readers every
month
in the parking
industry.
Circle #5 on Reader Service Card
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September 2004 • Parking Today • www.parkingtoday.com
PARKING MANAGERS
GENERAL MANAGERS
Looking for an opportunity to grow in a
fast-paced environment? We have immediate openings for Facility Managers,
Operations Managers, and General
Managers with 2+ years experience and
the skills and motivation to lead a team to
provide great customer service.
Opportunities available in GA, FL, NC, SC,
VA, and MN. Competitive salaries commensurate with experience plus full benefits package.
E-mail resume with salary requirements
to:kdunn@lanierparking.com.
Please include cover letter letting us
know the geographic region(s) in which
you are seeking employment, and
whether you are able to relocate.
(617) 482-6817. EOE.
SALES AND BUSINESS
DEVELOPMENT POSITIONS
Verrus, the world leader in next generation
parking systems including Pay by Cell
Phone, Electronic Validations and Broken
Meter Management, is building a world
class sales and business development
team. Excellent opportunities are available for experienced parking industry professionals with a successful track record.
This is an exciting opportunity to be part of
a fast growing, financially stable company
that is leading the future of parking technology. We are looking for individuals who
share our vision and want to be part of our
success.
Excellent compensation packages are
available and no relocation is required.
This is a great opportunity to help build a
first class sales team in a rapidly growing
entrepreneurial company.
Please email us with your background,
track record and interest in the
opportunity to
resume@verrus.com quoting ref. PT9
classifieds@parkingtoday.com — tel 310-390-5277 ext. 4 — fax 310-395-3024
HELP WANTED
BUSINESS OPPORTUNITIES
PARKING MANAGERS
FACILITY, AREA, OPERATION,
GENERAL, DISTRICT AND
REGIONAL MANAGERS
Unique, rapidly-expanding,
People-oriented
parking
company with operations
throughout the U.S. is seeking experienced parking professionals. We are growing
faster than we can develop
and promote managers from
within. If you are a parking
professional with two or more
years of parking management
experience, looking for a long
term career opportunity, and
you are willing to relocate, we
would like to talk with you.
Competitive compensation
and benefits package.
Send your resume and
salary history to:
Parking Today - Ad Aug,
PO BOX 66515, Los
Angeles, CA 90066
Did you know
that when you place
an ad in PT Classifieds,
it is immediately placed
on PT’s web site for
FREE!
PARKING COMPANY TO PURCHASE
Principal seeks acquisition of parking
company. REO and leased properties also
considered.
Contact: 770.643.1010
PARKING LOTS WANTED
To Lease/Manage or Purchase.
Also looking to purchase valet parking
companies.
Southern California Area
Contact Navin 310-702-6868
Call 310 390 5277 Ext. 4 for details.
swatson@bricepac.com
FOR SALE
FOR SALE/LEASE. Off Airport Parking
Company, long term good location. No
improvements required. Will entertain
offering rent abatement to help defray the
cost of start up.
281-449-8585 ext. 230
ldeluca@abm.com
Info on Classifieds?
Email Sandra at
Atlanta • Charlotte • Chicago
Dallas • Denver • Indianapolis
Kalamazoo • Philadelphia
P h o e n i x • Ta m p a
• Parking Structure Planning & Design
• Studies & Operations Consulting
• Restoration & Renovation Engineering
1 . 8 0 0 . F Y I . PA R K
swatson@parkingtoday.com
D
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I
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When You Have Parking Issues We Have Solutions
Programs
Customers
Operational Audits
Financial Audits
Parking Programs
Equipment Specifications
Parking Master Plans
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Employee Training
Municipalities
Universities
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Airports
Office Complex
Commercial Operators
Special Events
Atlanta • Charlie Munn • 1425 Market Blvd., Suite 330 • Atlanta, GA 30076
Phone 770-552-0005 • Fax 770-649-0053 • Charlie@Parkingnetwork.com
Houston • Clyde Wilson • 9597 Jones Rd, Suite 106 • Houston, TX 77065
Phone 713-849-4777 • Fax 713-983-6474 • Clyde@Parkingnetwork.com
Miami • Fred Bredemeyer • 2650 Biscayne Blvd. Miami, FL 33137
Phone 305-571-1951 • Fax 305-571-8279 • Fred@Parkingnetwork.com
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September 2004 • Parking Today • www.parkingtoday.com
51
Commercial Parking
Operators Speak Out
from Page 22
Operator: Communication. Being able to share
ideas and listen closely so that both parties are headed
in the same direction.
Client: Consistent management talent. (Turnover
of Managers and Supervisors.)
-- David L Meyer, Standard Parking
Operator: Communicating with property managers
to ensure that they are satisfied with service. Sometimes
a property manager might be happy, but others up the
line are not, and that is not communicated to the operator.
Client: Keeping their tenants happy while still
maximizing revenue.
-- John Moore, Classified Parking
Operator: Whether the client representative I'm
dealing with today is going to be there tomorrow. There
is huge turnover in property management companies,
as well as in building ownership -- it's a hot market here
in D.C. these days.
Client: Is their operator going to keep them
informed, with the truth, and whether the operator is
available and responsive when called.
-- Mark Howard, Colonial Parking
Operator: Losing a location to another operator
because of a relationship with the property management company/ownership.
Client: Price.
Standard Parking
Names Anderson
COO, Hagerman EVP
Standard Parking has announced that Herbert W.
Anderson Jr. has been named the company’s Chief Operations Officer. In his new role, which he will fulfill as an
Executive Vice President of the company, Anderson will
assume the responsibility for overseeing the day-to-day
management of all of the company’s parking and transportation operations. He will report directly to the company’s President and Chief Executive Officer, James A. Wilhelm.
Anderson joined Standard Parking in 1994 as a Corporate Vice President – Urban Properties. He was promoted to
Executive Vice President – Operations in 1998, and was
responsible for managing urban and airport operations for
one of the company’s three operating divisions. Commenting on Anderson’s new position, Wilhelm stated: “Herb has
demonstrated an excellent ability to deliver the company’s
product to our clients in his previous operating division
while growing market share. Herb’s prime responsibility in
his new position will be to support the company’s continued growth through the enhancement and delivery of our
services nationally in order to ensure that the highest quality parking and transportation service levels are provided to
our clients and customers.”
The company also announced the promotion of
Thomas L. Hagerman to Executive Vice President – Operations to assume Anderson’s former role. Hagerman, who
has 14 years of parking industry experience, joined Standard Parking in 1997 as Corporate Vice President – Urban
Properties and was promoted in 1998 to Senior Vice President – Urban Properties.
-- Larry Isrow, Five Star Parking
Operator: Some clients are solely fixated on the bottom line. Of course, that is my main focus as well, but
as a parking professional, I like to emphasize the full
range of our services. Depending on the type of operation, customer / employee relations, cleanliness, safety
and communication can be nearly as important as
income.
Client: Aside from income, my clients seem to be
concerned with the professional approach taken by
their operator. In particular, the handling of customer
complaints and conflict resolution are of the highest
priority to corporate clients.
-- Scott Zollars, Parking Company of America
Operator: That the clients leave happy, and leave
quickly for fast turnover.
Client: Price and good appearance.
-- Mark Hampton, Parkway Corp.
PT
52
September 2004 • Parking Today • www.parkingtoday.com
Glasgow Prestwick
Airport Provides
Parking Reservations
With ts.com
Glasgow Prestwick International Airport is the latest UK
airport to use ts.com’s online booking service, ticketingsolutions. It offers online booking, for all three of the airport’s
long-stay car parks, via its Web site (www.gpia.co.uk). The
airport will also be offering online tickets for its shuttle bus
service, which runs between the airport and Glasgow city
center.
Customers wishing to book online simply follow the
links on the airport’s Web site and select the appropriate
dates. When arriving at the car park, they either present
their e-mail confirmation or quote their transaction number to gain entry and to exit from the car park.
dealers, installers and suppliers
Nationwide
DAKTRONICS, INC.
P. O. Box 5128, 331 32nd. Ave.
Brookings, SD 57006-5128
Tel 800-843-9878; Fax 605-697-4700
sales@daktronics.com
www.Daktronics.com
ENGINEERED PARKING SYSTEMS
25010 Avenue Tibbitts,
Valencia, CA 91355
Tel 800-377-4636; Fax 661-294-0674
www.epsinfo.com
Northeast
ACCU-TIME, INC.
31 Ontario Street, Cohoes, NY 12047
Tel 518-235-2948; Fax 518-235-6631
e-mail sales@atiparking.com
ALL TIME DETECTION
Parking Systems Group
Serving NY, NJ & CT
28 Willett Avenue,
Port Chester, NY 10573
Tel 914-937-2600; Fax 914-937-4067
www.AllTimeDetection.com
ALPINE SYSTEMS INC. PARKING
CAPACITY DISPLAY SYSTEMS
1029 Dean Hill Rd., Bldg.100
Killington, VT 05751
Tel 802-422-3008; Fax 802-422-7166
BER-NATIONAL AUTOMATION, INC.
1137 E. Main St.,
Rochester, NY 14609
1560 Harlem Rd.,
Buffalo, NY 14206
Tel 585-482-8525; Fax 585-482-8702
berparc@aol.com
CINCINNATI TIME OF MAINE
270 St. Johns St.
Portland, ME 04102
ME 207-774-2336;
800-640-8463
MCGANN ASSOCIATES INC.
2 Lawrence St.,
Lawrence, MA 01840
Tel 978-683-2425; Fax 978-975-3083;
www.mcgannsoft.com
HAWKINS ELECTRIC CO. INC.
PARKING, ACCESS & REVENUE
CONTROL DIVISION
5400 Berwyn Road
College Park, MD 20740
Tel 301-474-4470; Fax 301-513-9597
INDUSTRIAL TIME AND SYSTEMS
Serving the Northeastern U.S.
CT: 203-265-8111,MA: 508-643-2880
NJ: 201-457-0075
www.industrialtime.com
METER PRODUCTS, CO., INC.
P.O. Box 7937, 147-149 Spring Street
Paterson, NJ 07509-7937
Tel 800-683-6383
bill@meterproducts.com
www.meterproducts.com
PARKING CONTROL SYSTEMS (PCS)
7609-E Airport Park Road,
Gaithersburg, MD 20895
Tel 301-840-8797; Fax 301-840-8799
PSX, INC.
708 Terminal Way
Kennett Square, PA 19348
PHIL: 800-562-3286, Fax 610-444-9540
PITTS: 412-338-4345, Fax 412-338-4347
www.psxgroup.com
RICHARD N. BEST ASSOCIATES, INC.
15 Trail Road
Levittown, PA 19056
Tel 215-945-9240; Fax 215-945-9277
sales@rnbest.com
SECOM INTERNATIONAL
325 Dalziel Road,
Linden, NJ 07036
Tel 201-792-6112
SENTRY CONTROL SYSTEMS
1713 Jacobs Meadow Dr.
Severn, MD 21144
Tel 800-246-6662; Fax 818-252-0400
www.sentrycontrol.com
SYRACUSE TIME & ALARM CO., INC.
2201 Burnet Avenue
Syracuse, NY 13206
Tel 315-433-1234; Fax 315-463-5006
sales@syrtime.com
www.syrtime.com
SYRACUSE TIME & ALARM CO., INC.
Binghamton Office:
301 Smith Hill Road
Binghamton, NY 13905
Tel 607-722-3200; Fax 607-722-2124
sales@syrtime.com
www.syrtime.com
TCS INTERNATIONAL, INC
55 Union Ave. Sudbury, MA 01776
Tel 978-443-2527; Fax 978-579-9545
e-mail sales@tcsintl.com
www.tcsintl.com
ELECTRICAL CONTRACTORS, INC.
1252 Allanson Road,
Mundelein, IL 60060
Tel 312-949-0134; 847-949-0134
EVENS TIME EQUIPMENT
1345 Brookville Way, Suite I
Indianapolis, IN 46239
Tel 317-358-1000; 800-895-1959;
Fax 317-308-6608; www.evens.net
DON HARSTAD COMPANY
7103 Highway 65 N.E. P. O. Box 32823,
Fridley, MN 55432Tel 763-571-5660; Fax
763-571-5943
LIGHT & BREUNING, INC.
912 Lawrence Drive, Fort Wayne, IN 46804
Tel 800-947-4064; Fax 260-422-6457
sales@lbpark.com
TIME & PARKING CONTROLS
7716 West Chester Pike,
Upper Derby, PA 19082
Tel 610-466-5400; Fax 610-449-0680
MCGANN ASSOCIATES
400 N. May St., Suite 303
Chicago, IL 60622
Tel 312-491-8325
WESCOR PARKING CONTROLS, INC.
16 Technology Drive
Auburn, MA 01501
Tel 508-832-6305; Fax 508-832-6195
www.wescorparking.com
MCGANN ASSOCIATES
651 Taft Street NE,
Minneapolis, MN 55413
Tel 612-331-2020
WHITAKER BROTHERS PARKING
SYSTEMS
12410 Washington Avenue
Rockville, MD 20852
Tel 800-243-9226
Southeast
AUTOMATIC CONTROL
TECHNOLOGY CORP.
Calle 3 SO #1020, Urb. La Riviera
San Juan, Puerto Rico 00921-2518
Tel 787-782-6006; Fax 787-782-1999
gusta@coqui.net
PSX, INC.
2523 Hamilton Avenue
Cleveland, OH 44114
Tel 216-622-2920
www.psxgroup.com
REVCON TECHNOLOGY GROUP
1715 Cortland Ct. Ste 4 Addison, IL 60101
Tel 630-916-8770; Fax 630-916-8704
www.revcon.net
SAUNDERS PARKING SYSTEMS
3538 South Old State Road
Delaware, OH 43015
Tel 614-267-1945
CAROLINA TIME EQUIPMENT CO., INC.
1801 Norland Road, Charlotte, NC 28205,
Tel 704-536-2700; Fax 704-536-9455
SIGNATURE CONTROL SYSTEMS, LLC
101 Weldon Parkway, St. Louis, MO 63043
Tel 314-872-9900; Fax 314-872-2989
www.signaturecontrols.com
ENTRY GUARD SYSTEMS
310 P Turner Road - Richmond, VA 23225
Tel 804-674-4917; Fax 804-675-1117
www.entryguardsystems.com
SIGNATURE CONTROL SYSTEMS, LLC
405 N. Brice Rd., Blacklick OH 43004
Tel 614-864-2222; Fax 614-864-2153
www.signaturecontrols.com
ITR OF GEORGIA
3346 Montreal Station, Tucker, GA 30084
Tel 770-496-0366; Fax 770-934-6962
TAPCO
800 Wall Street, Elm Grove, WI 53122
Tel 800-236-0112; Fax 414-814-7017
www.tapconet.com
INTEGRATED SECURITY SYSTEMS
Florida Dealer for SkiData Parking Systems
Tel 888-670-2226; Fax 305-324-0008
info@TeamISS.com
www.TeamISS.com
MCGANN ASSOCIATES
4651 SW 51st Street, Suite 812
Fort Lauderdele, FL 33314
Tel 954-316-1004; Fax 954-316-8004
www.mcgannsoft.com
SOUTHERN TIME EQUIPMENT CO., INC.
North and South Carolina
Tel 800-849-5654
info@southerntime.com
www.southerntime.com
TIME & PARKING SYSTEMS, INC.
5835 Peachtree Corners East,
Bldg 4, Suite D, Norcross, GA 30092
Tel 770.447.8620; Fax 770.447.8615
Midwest
ACCUTIME CORPORATION
8312 Page Blvd.,
St. Louis, MO 63130
Tel 314-426-7727;Fax 314-426-1776
ACCUTIME CORPORATION
1826 Linn Street,
North Kansas City, MO 64116
Tel: 816-842-0369; Fax: 816-842-0385
AUTOMATED PARKING TECH.
1361 W. Carroll Ave. Chicago, IL 60607
Tel: 312-942-9570; Fax: 312-942-9572
CINCINNATI TIME SYSTEMS
9959 Cincinnati-Dayton Road
West Chester, OH 45069
Tel 800-454-8463; Fax 513-733-5300
www.cintime.com
TRAFFIC & SAFETY SYSTEMS, INC.
48584 Downing, Wixom, MI 48393
Tel 248-348-0570; Fax 248-348-6505
UTS GLOBAL
2021 Midwest Road, Suite 200
Oak Brook, IL 60523
Tel 630 953-6250; Fax 630 953-6251
Southwest
ACCESS & TIME AUTOMATION, INC.
1147 South Huron Street,
Denver, CO 80223
Tel 303-698-0065; Fax 303-698-0873
ASSOCIATED TIME & PARKING
CONTROLS
1000 Caruso Blvd., #413, Slidell, LA 70461
Tel 985781-3929; Fax 985-781-3950
cweaver@associatedtime.com
www.associatedtime.com
ASSOCIATED TIME & PARKING
CONTROLS
9104 Diplomacy Row, Dallas, TX 75247
Tel 214-637-2763; Fax 214-688-0411
carcher@associatedtime.com
www.associatedtime.com
MITCHELL TIME & PARKING
4806 North IH 35, Austin, TX 78751
Tel 512-371-7773; Fax 512-371-7181
San Antonio, TX
Tel 866-371-7773; mtparking@sbcglobal.net
www.mitchell-time-parking.com
MOUNTAIN PARKING EQUIPMENT
6285 Gambler Place
Colorado Springs, CO 80908
Tel 719-495-4100; 303-906-0456
www.mtnpark.com
PROTECTIONTECH
2161 Regent Street #9
Salt Lake City, Utah 84115
801-256-0214
www.protectiontech.com
TIME & PARKING CONTROLS
1213 West Loop North, Suite 110,
Houston, TX 77055
Tel 713-263-1366; Fax 713-263-8154
carcher@associatedtime.com,
jkeeth@associatedtime.com,
www.associatedtime.com
Northwest
DGM CONTROLS
1426 Elliott Ave. West, Seattle, WA 98119
Tel 206-284-6919
McGann Associates
986 Industry Drive, Seattle, WA 98188
Tel 206-575-1980
NORTHWEST PARKING EQUIP. CO.
15029 Bothell Way, NE, #200
Seattle, WA 98155
Tel 206-363-5265;Fax 206-367-6578
PACIFIC CASCADE CORPORATION
THE PARKING ZONE
1309 N.E. 134th Street, Suite E
Vancouver, WN 98685
Tel 800-292-PARK
www.parkingzone.com
PROTECTIONTECH
2751 152nd Ave. NE
Redmond, WA 98052
Office 425-869-7778; Fax 425-869-7717
Spokane Office 509-747-6231
www.protectiontech.com
Far West
ASSI-SECURITY INC.
18001 Cowan, Suite A
Irvine, CA 92614-6801
Tel 949-955-0244; Fax 949-955-0243
INTEGRATED ACCESS SYSTEMS, INC.
10755 Sherman Way, Suite 4
Sun Valley, CA 91352
Tel 866-249-4427; Fax 818-764-7033
MCGANN ASSOCIATES
900 Doolittle Dr., Suite IIA
San Leandro, CA 94577
Tel 510-568-6484
MCGANN ASSOCIATES
8220 Belvedere Ave, #B
Sacramento, CA 95826
Tel 916-456-1065
PARKING TECHNICAL SERVICES
9851 1/2 Alburtis Avenue
Santa Fe Springs, CA 90607
Tel: 562-949-5227; Fax 562-949-5857
SAS ACCESS SYSTEMS
601 Market St.,
San Diego, CA 92101
Tel 619-236-0602; Fax 619-238-0868
www.sas-access.com
SECOM INTERNATIONAL
9610 Bellanca Avenue
Los Angeles, CA 90045
Tel 310-641-1290
SECURITEC ACCESS CONTROLS
10861 Sherman Way
Sun Valley, CA 91352
Tel 818-759-1292; Fax 818-759-1299
SENTRY CONTROL SYSTEMS
9842 Glenoaks Blvd.
Sun Valley, CA 91352
Tel 800-246-6662; Fax 818-252-0400
www.sentrycontrol.com
W. D. WHITE CO.
3505 Magnolia St.,
Oakland, CA 94608
Tel 510-658-8167; Fax 510-658-3503
WEST COAST SECURITY SYSTEMS
10535 Topanga Canyon Blvd.
Chatsworth, CA 91311
Tel 818-700-6440; Fax 818-718-0789
List your Company here.
Contact Sandra at
310 390 5277 Ext. 4
September 2004 • Parking Today • www.parkingtoday.com
53
upcoming events
2004
September 19-22
NPA’s 53rd Annual Parking, Transportation, and
Services Convention & Exposition
Location: Anaheim, California
Contact: Patricia Langfeld
202 296 4336
Email: plangfeld@npapark.org
September 19-21
Ontario Traffic Conference Parking Workshop
and Suppliers Showcase & 3rd Annual Golf
Tournament
Location: Holiday Inn, Oshawa, Ontario
Contact: Judy Woodley, Operations Manager
416.598.4138
Email: traffic@otc.org
September 22-23
Parkex International 2004 - British Parking
Association
Location: GMEX - Manchester, England
Contact: Bill Butler
Email: b.butler@hgluk.com
October 03-05
Canadian Parking Association Annual
Conference
Location: Vancouver British Columbia
Contact: Carole Dunlevie 613 835 3530
Email: carole@canadianparking.ca
October 05-08
21st Annual New Zealand Parking Conference
Location: Ruthford Hotel, Nelson, New Zealand
Contact: Colin P. Waite +64 9 836 8017
Email: colin.waite@waitakere.govt.nz
October 06-08
Michigan Parking Association Fall Conference
Location: Radisoon Plaza Hotel, Kalamazoo, MI
Contact: Khurshid Hoda 269 381 6080
Email: khrushid.hoda@walkerparking.com
October 23-26
September 27-29
Midwest Campus Parking Association Annual
Conference
Location: Drury Inn, St Louis, Missouri
Contact: Ann Benson 314 977-3465
Email: bensonac@slu.edu
October 27-29
Intertraffic Latin America Mexico 2004
Location: World Trade Center,
Mexico City
Contact: Marlou Rebel
+31 20 549 22 32
Email: m.rebel@rai.nl
October 31-November 02
Parking Association of the Virginia's/Middle
Atlantic Parking Association Joint Workshop
Location: Hotel Roanoke Roanoke, VA
Contact: Robbie White 804 379 7696
Email: parkofva@aol.com
November 02-05
California Public Parking Association Annual
Conference and Tradeshow
Location: Burbank Airport Hilton Hotel and
Convention Center
Contact: Coral Joy Parks 909/463-7787
Email: Coraljoy@earthlink.net
November 09-11
T2 Systems 2004 User Group Conference
Location: San Diego, California
Contact: T2UC 800 434 1502
October 17-19
9th Australian Parking Convention
Location: Adelaide, South Australia
Contact: Sapro Conference Managment +61 8
8352 7099
Email: parking@sapro.com.au
October 21-22
International Concrete Repair Institute 2004
Fall Convention
Location: Hilton San Francisco, San Francisco,
Calif.
Contact: Chris Jorgensen 847-827-0830
54
October 16-19, 2005
National Parking Association Annual
Convention
Location: Fontainbleau Hilton Resort, Miami
Beach, FL
Contact: Pat Langfeld 202.296.4336 x 205
Email: planfgeld@npapark.org
November 12-16, 2005
Canadian Parking Association Annual
Conference and Trade Show
Location: Niagara Falls, Ontario
Contact: Carole Dunlevie 613-727-0700
Email: carole@canadianparking.ca
2006
May 14-18
International Parking Institute
Conference And Expo
Location: Mandalay Bay Resort And Convention
Center, Las Vegas, NV
Contact: IPI 540-371-7535
November 17-19
Carolinas Parking Association/Parking
Association of GA Joine Fall Confferenc
Location: Francis Marion Hotel Charleston, SC
Contact: Jim Anderson
Email: janderson@cagleyharman.com
October 13-15
Florida Parking Association 25th Annual
Conference
Location: Wyndham Resorts, Miami Beach,
Florida
Contact: Liliana Rambo (954) 921-3535
Email: lrambo@hollywoodfl.org
Parking Industry Exhibition/Intertraffic North
America -- Parking and Traffic Exhibition Conference for Parking Management and
Technology
Location: Baltimore Convention Center,
Baltimore, MD
Contact: Sandra Watson 310 390 5277 ext 4
Email: swatson@bricepac.com
2005
2007
May 19-23
International Parking Institute Conference
And Expo
Location: Tampa, Florida
Contact: Coleen Williamson
Email: williamson@parking.org
April 13-15
Texas Parking Association Annual Trade Show
and Conference
Location: Dallas Texas
Contact: Camille Williams 972 883 2343
Email: wwilliam@utdallas.edu
May 21-25
International Parking Institute Conference And
Expo
Location: Fort Lauderdale Convention Center,
Fort Lauderdale, FL
Contact: IPI 540-371-7535
September 27-30
12th European Parking Congress
Location: Hotel President Wilson, Geneva,
Switzerland
Contact: Parkingswiss
Email: info@symporg.ch
September 2004 • Parking Today • www.parkingtoday.com
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