IBM GLOBAL CATALOG FACILITY
Supplier Guide to IBM Catalog Operations
Table of Contents
Catalog Quality & Guidelines.................................................... 3
Catalog Content Quality Standards .......................................... 3
General Guidelines for All Catalogs ................................................ 3
Guidelines for ShopOut Catalogs .................................................... 6
Product Images ............................................................................... 7
Item Names, Descriptions, and Keywords ...................................... 8
Multilingual Translations.................................................................. 9
GCF Price Variables Policy ........................................................... 10
Part Numbers ................................................................................ 13
GCF Business Rules ..................................................................... 14
Advanced Catalog System Capabilities .................................. 15
Packaged UoMs ............................................................................ 15
Product Relationships ................................................................... 16
Product Substitutions .................................................................... 16
Manufacturer Suggested Retail Price (MSRP) / Market Price ....... 17
United Nations Standard Products and Services code
(UNSPSC) Classification (UNSPSC) ...................................... 17
Attribute Provisioning ............................................................. 20
Attribute translations ..................................................................... 20
Tiered Pricing ......................................................................... 21
Contract Pricing...................................................................... 21
Product Suggestion Tool ........................................................ 22
Accessing Global Catalog Facility .......................................... 23
Catalog Process Steps ........................................................... 24
Uploading Your Catalog ................................................................ 24
Logging in to SSM ......................................................................... 24
Changing Your Password ............................................................. 24
Publishing the Customer Catalog .................................................. 25
Email Notifications – Catalog with No Errors................................. 29
Uploading your catalog via sFTP .................................................. 30
Gaining sFTP Access.................................................................... 30
Catalog Environmental Information Program(CEIP) ............... 32
Valid Units of Measure for Catalogs ....................................... 34
Contacting IBM Catalog Operations ....................................... 34
Process Steps ........................................................................ 36
Substitute Products ....................................................................... 36
Steps to Upload Supplemental Files ............................................. 38
Export Files with Optimized Ontology ........................................... 41
Appendices ............................................................................ 45
Appendix B – Chemicals Table ..................................................... 50
Appendix C – Safety/Hazardous Items Table ............................... 52
Appendix D – Units of Measure .................................................... 53
Catalog Quality & Guidelines
Catalog Content Quality Standards
All Supplier contracts that provide catalogs to IBM, reference and follow the IBM Catalog Quality
Agreement that specifically outlines the guidelines and requirements of this document. Catalogs
that fail to meet content quality requirements will be removed from the Global Catalog Facility
(GCF) until the content is complete and optimized.
To maintain and ensure the highest quality standards for Suppliers using IBM’s Global Catalog
Facility, we have defined the minimum quality expectations. IBM’s Global Catalog Facility and/or
operations team evaluates all content submitted by each Supplier against these and many other
quality expectations. The results of these evaluations are reported to the Supplier, the IBM
Supplier Management Team and the IBM Supplier Relationship Manager. Items that do not
comply with the quality expectations may result in a load error. All items that are loaded into the
catalog facility will appear (or not appear) to users based upon quality designations which are
determined during load analysis. Compliance with the following general guidelines will ensure that
items are visible to shoppers – perhaps more prevalent than similar products or services.
General Guidelines for All Catalogs
The following guidelines apply to all catalogs:
1.
All catalog Suppliers shall provide identification and
characteristic data in ISO 8000-110:2009 compliant
Nations Standard Products
electronic format on any items covered in the contract for
and Services Code
the purpose of creating a standardized master data
record. Your assigned IBM Catalog Manager will provide you with the required item
attributes (to include properties and characteristics) identified per the United Nations
Standard Products and Services Code (UNSPSC). The required attributes are based
on the Electronic Commerce Code Management Association's (ECCMA.org)
electronic Open Technology Database (eOTD) ISO standard and are subject to
modification to support IBM's business requirements.
UNSPSC: United
2.
All content must be complete. Do not enter "TBD," "NA," “unavailable,” “- - -,”
or other such entries within any field. Any catalog found with such entries will be
disabled until it is ready for publication with complete details.
3.
The “Product specification URL” must link to a Web page that is specifically
defined to provide unique product details or specifications for the associated
catalog item. These links can be utilized to complement the data expected by IBM.
However, they may not be utilized as a substitute for proving data within your catalog
feed. The linked Web page must never be a default Supplier Web page.
3
4.
“Product lead time” must designate the normal expected number of days it
will take for an item to ship once a Supplier receives a purchase order from
IBM. Lead times are a search and comparison attribute for shoppers. IBM’s Catalog
Operations Team evaluates Supplier lead times against expectations and industry
standards for the associated UNSPSC.
5.
The designated UNSPSC.org code must be exactly relevant to the associated
product. Proper UNSPSC designation is required and essential to the handling,
processing, search ability, classification, and availability of your products. Proper
management of product classification is required per the IBM Catalog Supplier
Agreement. Improper classification is likely to result in a product being made
unavailable to shoppers. Catalog items with improper classifications will be disabled.
6.
The IBM Buyer, who is responsible for the contract between IBM and the
Supplier, will define the policy governing price changes. Every catalog can be
configured to allow a price increase tolerance as requested by the IBM Relationship
Manager. Any increase above this tolerance may, at the Buyer’s sole discretion, result
in the item(s) not being loaded. All increases (regardless of tolerance) will be flagged
and reported to the Buyer.
7.
Buyer will define the expected load frequency for catalog refreshes (i.e. daily,
weekly, monthly). This frequency will be communicated to Supplier. Catalogs,
which are not refreshed as expected, will result in a daily notification to the Supplier
and Buyer. If the catalog is not refreshed, it will eventually be disabled. No
notification to Suppliers will be issued upon disabling of a dated catalog.
8.
Buyer must authorize all product additions prior to the Supplier including the
products in the file. The required authorization process is defined by the Buyer and
the Supplier. All product additions will be flagged and reported to the Buyer.
9.
All obsolete items must be removed immediately via a file refresh. Retaining
obsolete parts will result in canceled purchase orders or manual PO maintenance by
both parties. Suppliers can refresh their catalog as often as necessary to maintain
product details, prices, and availability.
10. Price
changes must be updated immediately. Delays in price updates will result
in canceled purchase orders, blocked invoices, or manual PO maintenance by both
parties.
11. Spreadsheet
tabs must stay under the limitation of 65,000 rows of data. If you
require more rows for any tab, you can add additional tabs as necessary to store your
content. To add more tabs, simply number tabs sequentially. For example, the
Original tab is named "Contract Pricing" and "Products" but when multiple tabs
are used, the new tabs are named "Contract Pricing 1", "Contract Pricing 2",
"Contract Pricing 3", or “Products 1", "Products 2", "Products 3", etc.
4
12. All
advertising and promotional material posted by Suppliers in the ShopOut
catalog must be specifically authorized by the IBM buyer and covered under
the governing contract with IBM. Additionally, Suppliers must not utilize any IBM
logo or branding on their ShopOut site without specific and written permission from
the IBM Corporate Identity and Design team.
5
Guidelines for ShopOut Catalogs
The ShopOut catalog feature (also known as “Punchout”) takes shoppers to a catalog that is
published and maintained on the Supplier's website. Shoppers select products from the catalog
and upon “Check Out”, those items are returned to GCF.
Strategically, IBM does not support the utilization of ShopOut catalogs for indirect purchase
activity. Limited exceptions will be granted in support of ShopOut sites that provide unique
functionality that is not appropriate for hosting within the GCF. Use of the ShopOut catalog
format requires preplanning authorization by the IBM Buyer and Catalog Operations Program
Manager.
1.
ShopOut When the
ShopOut feature is enabled,
access to the Suppliers
Internet catalog becomes as
simple as clicking on the
Suppliers name in the Buy
on demand application.
Only authorized products may be made available for
selection or review by shoppers. Buyer must authorize all
new products in writing. The required authorization process is
to be defined by Buyer and Supplier. Buyer will monitor all
new products to ensure compliance.
2.
Change summaries are to be provided to, and authorized
by the Buyer prior to being activated. The required authorization process is to be
defined by Buyer and Supplier.
a. Product additions
b. Product deletions
c. Price increases
d. Price decreases
e. Date the changes will be made effective
3.
Price changes are to be refreshed immediately. Delays in price updates will result
in canceled purchase orders or manual PO maintenance by both parties.
4.
Digital certificate updates or changes to an IP address on a Supplier's website
must be coordinated with the IBM Catalogs Operations Team. Failure to do so
will result in shoppers’ loss of access to the Supplier's catalog. Supplier must contact
the IBM Catalog Operations Team (catinbox@in.ibm.com) to schedule certificate
updates 72 (business) hours prior to implementation and/or expiration.
5.
Changes to the ShopOut URL must be communicated three business days
prior to any updates.
6.
Supplier must provide the same level of product detail as defined in this
document for GCF hosted products.
7.
Supplier will provide valid shipment lead times per product. Lead-time is the
expected number of days prior to shipment once the PO is received by the Supplier.
6

Product Images
Images are an extremely important part of the catalog shopping process and
have been deemed the Number One Impact to Shopper Satisfaction. For more
information please review Importance of Images within Catalogs in the
Appendix.
The GCF provides two options for provision of images.
A. Option A is to enter a full URL in the catalog template that links to the location of an
image on a server of your choice. This option is recommended if you utilize an image
hosting service or your products are viewed via multiple catalog solutions. If utilizing this
option, the Supplier is responsible for ensuring they have full rights to reference the
images.
B. Option B is to define only the image file name in the catalog template and upload the
image files to GCF. Image files should be zipped (.zip format only) prior to uploading.
Option B is preferred as it provides better response time for shoppers.
Please note the following guidelines regarding images:
1.
Uploading or referencing images within your catalog data indicates that the Supplier
either owns the image or has the rights to utilize the image.
2.
All non-service items are expected to have at minimum a primary image of the actual
product.
A URL to a default or logo image may only be provided for service items. A service is
considered to be a non-tangible item purchased for a defined duration. Do not
provide any type of logo or company name/mark image or image URL for
non-service items. The provision of images for non-service items is not intended as
a brand recognition tool. Any non-service item found in the catalog facility with such
a URL will be removed, and the catalog may be disabled.
3.
The provided URL must be to an image file. Never provide a Web page link as the
image URL. The catalog load will be rejected if any image URL does not end with a
valid image file extension. If you are providing image URLs, the file name must end
in one of the following extensions:
a. jpg
b. jpeg
c. png
d. gif
e. tif
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4.
A total of six image links can be provided per product. The first image provided is
considered the primary image and will be utilized as the default on item previews and
to create a thumbnail image for display in search results. Secondary images will
increase the content quality designation of an item. The same image URL may only
be provided once per product. Duplication of image URLs for the same product will
result in item load failures.
5.
The process for video, flash and media files is the same as loading any other
document such as jpg, ppt or pdf. Do not reference non-image files in the image
columns of the catalog template. Specific columns are provided for referencing these.
The file name is to be placed in the Technical Document column and the actual
flash/media file will be placed in a zip file and uploaded to GCF. Non-image media
files will be displayed as a link on the item details page. When a shopper clicks the
link, a new browser window will open and the media executed.
Item Names, Descriptions, and Keywords
When a search is executed by a shopper within the GCF, the system considers the following
fields: item name, item description, Supplier part number, OEM part number, manufacturer
name, promotional messages, eOTD text attributes, and search keywords. GCF will evaluate
content to determine unnecessary duplication. This effort is imposed to ensure shoppers can
easily review and understand item names and descriptions without deciphering cryptic part
numbers or other information within these attributes.
1.
Enter part numbers in their designated fields only. Do not provide part numbers
in the item name, item description or search keywords fields. If a product is to be
associated with a different product, utilize the Relationships feature to promote the
related product.
2.
Do not duplicate item names within the item description. The item description
should provide detailed elaboration of the product or service, its usability, and the
specifications and features that are not provided in the dedicated attribute fields.
3.
Do not replicate attributes, characteristics, or other details that are specified in
dedicated fields. It is important to understand that shoppers are much less likely to
read your important information if they notice duplication or unnecessary details
provided out of context or in unexpected locations.
4.
Do not utilize acronyms that are not known to the general and global
community. Examples of acceptable acronyms include: IBM, MS, HP, mb, kb.
5.
When defining search keywords for products do not include any term that is
already within the item description, item name, part numbers or eOTD text
attributes. To ensure the quality and usability of the data provided, it is important to
ensure that data is not duplicated across attributes fields. Our quality designation
process will evaluate provided keywords to determine if there is duplicity.
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Multilingual Translations
In GCF, multiple translations can be provided to describe the items in a catalog. English
translation is mandatory for all catalog items and must always be provided. Translations to
Spanish, German, French and Chinese can be selected depending on the characteristics of the
catalog items and the needs of the catalog users. Refer to the table below to select the right
header for each language as these translations are provided in the IBM Catalog Template.
Contact your Catalog Manager for adding more languages not listed below.
Figure 1. Example of Item names and descriptions provided in English and German
For English:
Item Name_en-US
Item Description_en-US
Environmental Information
Supplier Promotional Message
For Spanish:
Item Name_es
Item Description_es
Environmental Information_es
Supplier Promotional Message_es
For German :
Item Name_de
Item Description_de
Environmental Information_de
Supplier Promotional Message_de
For French:
Item Name_fr
Item Description_fr
Environmental Information_fr
Supplier Promotional Message_fr
For Chinese:
Item Name_zh-CN
Item Description_zh-CN
Environmental Information_zh-CN
Supplier Promotional Message_zh-CN
Note:
1. All catalogs must include the English column with content. If content in English translation is
not available, Supplier must paste the local language into the English column as well.
2. If other local languages are required, then Suppliers must request this through their respective
Catalog Managers to be configured in the system.
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GCF Price Variables Policy
The GCF Price Variables policy refers to the requirement that an IBM supplier must update
product 'Price variables' & 'Uplift' details in the 'Price variables' tab of the catalog load file and
ensure that those values are kept up to date. IBM implemented this requirement to gain visibility
to various ‘price variables’ that are defined within the ‘Catalog unit price’ of the product as per
supplier’s product pricing structure. While suppliers are aware of various price variables, our tool
has previously not collected this data to make it visible to our users. Supplier compliance to this
requirement will ensure that their products in the catalog will have the highest possible visibility to
the requestor’s and enables long term business partnerships.
To enable this requirement, the supplier:
1. Must define ONLY those price variable values that are already included within the
catalog unit price. For example, any fees that are appended in invoice later should
NOT be defined in the 'price variables' tab.
2.
Must define the mandatory ‘Uplift’ price variable if a re-seller or distributor. For
manufacturers, Uplift numerical value should be defined as ‘0’.
3.
Must define the mandatory ‘Shipping fee’ price variable. Exception #1 - The supplier
appends shipping fees in the invoice later. Exception #2 - The IBM logistic team
takes care of product shipping. This is not applicable if the product is delivered
electronically.
Note: This policy is applicable for the purchasing of 'Products' only. This is NOT applicable for those items that are
of 'Services or maintenance or warranty', 'Rental purchases,' etc.
Definitions
Price variables: Fees that are defined within the catalog unit price as per supplier's product
pricing strategy.
Example: Shipping fee, Duties, Taxes, Environmental fees, Handling fees,
Documentation fees, Insurance etc
Uplift: Supplier's profit margin, including their operating cost.
Base Price: Supplier's purchasing cost of product from their source.
Shipping fee: The transportation cost of the bought product.
Handling fee: The labor cost involved such as loading / unloading charges, etc.
Documentation fee: Fee associated with completing registration or paperwork arising
from the buy. Example: buying software with a legal registration cost.
Environmental fee: The cost of recycling of the products at the end of their useful lives.
10
Customs fee: The cost you need to pay according to a country’s customs rules.
Taxes: Local government taxes that may be applicable.
Guidelines to Define 'Price variables' & 'Uplift'
1.
As a first step, Supplier should identify various price variables & values that are built
into the 'Catalog unit price' as per supplier's product pricing structure.
2.
The values for Uplift & various Price variables can be defined either as an 'Absolute'
type OR as a 'Relative' type in the format as follows:
Absolute type: price_variable_XXXXX where XXXXX describes the price variable
name. Contract id must be specified while defining a price variable that is of
'Absolute' type, so that the currency of the respective contract id will be considered.
Relative type: pr_variable_XXXXX where XXXXX describes the price variable
name. Relative values are defined as % on the Base price.
Note:
 List of price variables are pre-defined within the load file.
 If supplier has a new type of price variable, one must contact GCF catalog manager to add the new price
variable in the load file.
3.
While defining Price variables & Uplift, it will always contain two components:
a. Component #1
i. Catalog ID
ii. Contract ID
b. Component #2 - any combination of the following
i. Classification Group ID
ii. Manufacturer Name as provided by supplier in Products tab.
iii. Supplier ID (absolutely necessary in support of MRBs and
consolidated catalogs where multiple suppliers ID are involved).
iv. OEM Part Number
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Example:
The below attached screen capture illustrates how price variables are defined with in the
'Price variables' tab of the load file.
Also, indicates 'Order or precedence' that is considered if there is same price variable attribute (Example:
Shipping) defined at multiple levels.
Figure 2. Price variable tab of the load file
Figure 3. Price variable tab of the load file; order of precedence: <lowest>item, additional triggers, contract, catalog, supplier
<highest>.
Please contact IBM Catalog manager for questions or clarifications with regard to these guidelines.
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Part Numbers
1.
OEM part numbers must be the actual and unmodified part number designated by
the manufacturer. Catalogs with non-original OEM part numbers will be disabled.
2.
OEM part numbers and "Supplier part number" should only be the same if the
Supplier is the true OEM.
3.
For service items, “Supplier part number” and “OEM part number” should be the
same.
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GCF Business Rules
The IBM Procurement Catalog Operations Team has implemented the following business rules
for governing catalog content and the IBM Global Catalog Facility will enforce these rules as
catalog updates are received. The catalog data loader will reject any catalog update that contains
content that violates these rules.
Business rules are as follows:
Title
Rejection of Invalid or Incomplete Content
Rejection of Restricted Characters
IBM Approved Unit of Measure (UoM)
Valid Manufacturer Name
Manufacturer OEM Part No
Enforcement of Mandatory Columns
Rejection of Invalid UNSPSC
Description
GCF will analyze and reject invalid or incomplete
Content for any field. Example of invalid content include
entries such as: "N/A", "...", "UNKNOWN", "TBD", or
any suspected repetitive character entries. Such input is a
violation of the data quality agreement between IBM and
our Suppliers
GCF will analyze and reject the following restricted
characters: <,>,',",& for any field except for Item
Description and Item Name (as they may contain HTML
content)
GCF will analyze and reject any Unit of Measure (UoM)
that is not listed in the IBM approved UoM List per the
Supplier Guide to IBM Catalog Operations.
The data quality agreement between IBM and catalog
Suppliers mandates the identification of the actual
manufacturer name. Numerical (only) values for
manufacturer names will be rejected. Manufacturer names
must be a minimum of 3 characters
Must be a minimum of 3 characters.
GCF will now enforce the pre-defined mandatory column
requirements (the columns with red headers in the catalog
template).
GCF SSM loader will ignore a catalog item with an invalid
UNSPSC while it will continue to process and load all
valid items. The rejected classificationGroupIDs will be
flagged as a warning in the Catalog Load Report. Suppliers
are mandated to resolve all Load Report warnings within
15 business days.
Table 1 New business rules
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Advanced Catalog System Capabilities
To ensure shoppers have the best experience and are able to locate required items, the following
advanced functional features are expected to be utilized when appropriate. If you require
assistance compiling your catalog data for these features, please contact your IBM Catalog
Manager or anyone on our Catalog Operations Team.
Packaged UoMs
Combo Unit of Measure–Package Unit of Measure/Package Quantity
The so-called Combo Unit of Measure is to be used in cases a particular item is not supplied separately,
but several ones are bundled, may it be box, crate, case, or tank for liquid formats.
The accepted Combo UOMs are listed below.
Combo
UOM Code
BOX
BUN
BX
CAR
CAS
CR
CS
LOT
PAC
PAK
PAL
SET
TNK
Description
Box
Bundle
Box
Carton
Case
Crate
Case
Lot
Pack
Pack
Pallet
Set
Tank
Usage of incorrect UOM will result in an error message.
In cases when a Combo Unit of Measure is selected, including the appropriate Package Unit of Measure
and Package Quantity that indicates the content of the selected package format are mandatory as well.
Any approved UOM can be used as Package UOM without restriction, but it cannot be identical to the
Combo UOM. Besides the UOM, Package Quantity also has to be included in the respective column in
order to properly indicate the package content, see an example below:
Package Package
UOM UOM
Quantity
BOX
PC
500
15
Please note that in case the Package UOM or Quantity is missing, that will result in an error
message and the catalog content upload will fail.
Product Relationships
Kit Relationship
The Kit Relationship indicates that the referenced products must be purchased together. This
feature is useful, for example, in identifying all components of a computer or a new hire kit. The
Products tab must have a product line/part number for the kit. The Relationships tab would then
be utilized to identify all other products that are to be included in the kit. When a shopper selects
the kit item, all associated items are added to the cart automatically. The price of the kit item is the
sum of all included parts or is it specifically defined on the pricing tab:
1. Kit Mandatory: The master item and all items included in the kit will be passed to the cart and
must be ordered. Items cannot be deleted from the shopping cart.
2. Kit Optional: The master item and all items included in the kit will be passed to the cart, but
items can be removed from the cart prior to submitting the order.
Accessory Relationship
The Accessory Relationship (also known as recommended products, cross-sell, and product
association) allows you to define any number of products that will be displayed to the shopper as
they review the details page for a specific product. For example, as a shopper is reviewing the
details of a printer, it is appropriate that the associated print consumables, necessary cables, and
accessories be displayed for easy selection.
Product Substitutions
Product Substitution is a feature introduced in GCF that enables the supplier to substitute
strategically sourced items for name brand or other alternative (targeted) products.
Product Substitution Rules
1. Supplier must be able to define products within their catalog which are to be substituted.
2. On the Item Details page of the original item, there must be a message to the shopper
that a substitution will be made.
3. On confirmation from the user, the Substitute product should be added to the cart and
on negative confirmation, none should be added to the cart.
See steps to Substitute Product in the Process Steps section of this document.
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Manufacturer Suggested Retail Price (MSRP) / Market Price
1.
MSRP (also known as Market Price) is the price that the item would normally be sold
to the general public excluding any IBM discounts.
2.
The MSRP is expected for all non-service items.
3.
The MSRP and the item price are rarely the same. Our Catalog Operations Team will
monitor these anytime our system sees that the two prices are the same.
United Nations Standard Products and Services code
(UNSPSC) Classification (UNSPSC)
Supplier is to provide IBM approved UNSPSC regardless of UNSPSC version. If the UNSPSC
being used by the supplier is not IBM-approved, then the supplier is to contact their
respective IBM Catalog Analyst.
1.
Please visit the UNSPSC Web site for details regarding the UNSPSC process and a
list of UNSPSC codes.
2.
Invalid UNSPSC assignment is likely to result in products being unavailable to
shoppers.
3.
If you require assistance with UNSPSC selection, contact your IBM Catalog Manager.
eOTD Attributes
1.
The NATO Codification System (NCS) has expanded far beyond its original scope. It
is integrated with international standards and modern logistics systems.
2.
The NCS has become the industry standard via the ECCMA (Electronic Commerce
Code Management) Open Technical Dictionary (eOTD).
3.
The ECCMA Open Technical Dictionary (eOTD) is an open technical dictionary of
cataloging concepts used to create unambiguous language independent descriptions
of individuals, organizations, locations, goods and services using property-value pairs
4.
eOTD is an industry ISO standard that has been universally adopted:

ISO 22745 describes the eOTD and its architecture

ISO 8000 embodies a certification process for e-commerce catalogs similar in
concept to the ISO 9000 series
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Comparison


eOTD
Acronym for the ECCMA Open 
Technical Dictionary
A Standardized, structured coding system 
that will uniquely identify items by their
specific properties

UNSPSC
Acronym for the United Nations
Standard Product and Services Code
UNSPSC is a coding system classifying
both products and services
A limitation of the UNSPSC is that it
does not define any properties and no
definitions are given for classes
Coding Detail
Are the two items the same?
UNSPSC
44121615
UNSPSC
44121615
Color
Material
Name
Stapler
Name
Stapler
Brown / Black
Metal/Plastic
To: A defined ECCMA class with
associated properties standard across
the industry
From: A “Wish list” of all
attributes/Properties we would like
to be reflected in our code
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ESCI
ESCN
41866
COMPUTER: DIGITAL
PC Model











ESPI
026238
000526
021528
000349
020244
016087
017241
006294
026692
020950
017796
024501
PC weight
Processor type
Processor speed
Processor FSB speed
Processor Cache
Memory size
Memory type
HDD Capacity
HDD data transfer rate
Optical Drive
Modem
ESPN
INTERFACE TYPE
UNIT DESIGN
TYPE/MODEL DESIGNATION
APPLICATION DESIGN
HIGHEST DISPLAY CAPABILITY
DATA STORAGE CAPACITY
MEMORY EXPANSION
MEMORY SIZE
PROCESSOR CHIP TYPE
PROCESSOR CLOCK SPEED
RANDON ACCESS MEMORY SIZE
SPECIFICATION/STANDARD DATA
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Attribute Provisioning
Item attributes are used in GCF to enable advanced search and comparison functionality. The
definition of mandatory attributes for a given item is based on the UNSPSC code assigned to it;
therefore different types of products might require different types of attributes to be defined.
Additionally, the number of required attributes can vary from one item to another depending on
the characteristics that differentiate each item from others on its category. As attribute values can
usually be expressed in different ways values are normalized by means of using a standard data
type and a pre defined unit of measure.
Ask your Catalog Manager for a definition of the attributes that are mandatory for your catalog
items and the specific procedure to follow to provide them in the IBM Catalog template.
Attribute translations
Numeric type attributes (i.e. decimal, integer) do not require translations. For text or string type
attributes (i.e. color), multiple translations are allowed in GCF. English is mandatory for all
attributes and must be included regardless of the main language used in the catalog. Refer to the
list below for the appropriate header names to be used in the IBM Catalog template according to
the languages provided.
Figure 4. Example of attribute values translated to English, Spanish and French
For English
Value_1_en-US
Value_2_en-US
etc.
For Spanish
Value_1_es
Value_2_es
etc.
For German
Value_1_de
Value_2_de
etc.
For French
Value_1_fr
Value_2_fr
etc.
For Chinese
Value_1_zh_CN
Value_2_ zh_CN
etc.
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Export of Ontology Optimized Catalog
The Ontology Optimized Catalog report provides Catalog Managers, Suppliers and
Procurement Sourcing with an optimized content output designed to assist them in evaluating
and providing missing ontology details. This report extracts the latest catalog content loaded to
IBM's Global Catalog Facility while pre-populating the "Attributes" tab of the template. The
content owner can utilize this file to "fill in the blanks". Once the updates are completed (fully or
partial), this file can be reloaded to GCF.
The pre-populated data includes all expected attributes for each product within the catalog.



Mandatory Attributes
Attribute Value type
Attribute UoM
Note: The manufacturer names have been normalized within GCF. The exported file will contain
the normalized manufacturer names. For example, if the manufacturer name was provided as
“IBM Corporation”, the system will normalize this to “IBM”.
The file with optimized ontology can be exported for any catalog by logging into the
https://contentportal.quadrem.net/qcdms4/ssm_GCF Self Service Module (SSM) and following
the steps in the Export Files with Optimized Ontology section of this document.
Tiered Pricing
Tiered pricing is a discount based upon the quantity of items the user purchases and as defined
within your contract with IBM. If tiered pricing is defined, the GCF will automatically apply the
discount based upon the quantity entered by the shopper. The defined unit price of an item is
applied until the first tiered quantity is reached.
Using the example below, the unit price of $12 USD is applied for quantities less than 10. For
quantities of 10-19, the price of $11.50 USD is applied. For quantities of 20-29, the price of $11
USD is applied and so forth.
Figure 5. Tiered pricing
Contract Pricing
The GCF catalog file template is designed to reduce maintenance by eliminating the need to
provide an upload file for each catalog. The new template allows the Supplier to define a single
master list of all products that they sell to IBM globally. The template also provides the ability to
21
define contract pricing which includes a unit price, currency, tiered discounts and more for each
item that is to be available to a specific contract. If an item is regional, or otherwise restricted, an
entry in the Contract Pricing tab is only to be included for those contracts where the item is to be
available. This new approach allows for many catalogs to be combined into a single feed.
For example, if you have contracts for China and India, it is not necessary to separate the
contracts into two files. By populating the required fields in the Contract Pricing tab and including
the Contract ID for each part number; the items will be separated accordingly after upload. There
are configurations that occur within the application that will separate the part numbers based on
the contract.
The contract pricing is used to identify (for each contract) which products are available to that
contract and at what prices. In the catalog file template, these are listed under the products tab. It
will be a single catalog for all available items. There will be no prices on the Product tab because
pricing is always contract based and can vary along with the currency and tiers.
Product Suggestion Tool
The Product Suggestion Tool (PST) feature allows shoppers to suggest products to add to
existing catalogs. These suggestions are emailed directly to the Supplier. Once the Supplier adds
the product to the catalog, they are to notify the shopper who requested the addition of the
related part number. The requester can then access the item with the help of Quote
#/Response # provided by the supplier for hands-free processing. The PST feature can also be
utilized with Suppliers who provide proposals to a defined SOW.
Prerequisites
1.
The IBM Sourcing Owner must have a procedural document in place with the Supplier
who defines the rules for responding to suggestions by shoppers.
2.
The Supplier must provide the IBM Catalog Manager with a dedicated email address for
distribution of product suggestions and related inquiries.
3.
The PST feature is only available for Suppliers who have been enabled to participate
based upon direction from the Owning Sourcing Buyer.
Process:
1.
Sourcing Buyer advises Catalog Operations Team to enable Supplier for participation in
PST function.
2.
Catalog Operations Team enables Supplier within GCF (must have unique Supplier email
ID for PST).
3.
If requester cannot find the desired product or service, he/she will be provided with a
suggestion form. Requester completes the suggestion form, select the
22
commodity/category, selects Supplier from a provided list of Suppliers who currently
provide catalogs for the indicated commodity.
4.
If the added product will not be available for general purchasing by all shoppers, the
Supplier must include a "response number" (see V7 Template). By the Supplier including
a response number in the catalog item details, the item will not be visible to the general
public. It will only be accessible by someone searching for the specified response number.
5.
Requester adds item to cart, returns items to Bond and completes checkout.
For more details on participating in the PST program, please contact your IBM Relationship
Manager or the IBM Catalog Operations Team at catinbox@in.ibm.com.
Accessing Global Catalog Facility
The Self Service Manager (SSM) is a web-based portal application that allows Suppliers to upload
their catalog to IBM for publication within GCF. SSM will validate the format and content when
uploaded. Your Catalog Manager (CM) will provide you with the web site link and login
credentials for your SSM account during your initial training.
23
Catalog Process Steps
Uploading Your Catalog
Logging in to SSM
To log into SSM using credentials you received from your IBM Catalog Manager:
1.
Type your username in the “Username” field.
2.
Type your password in the “Password” field.
3.
Press the “Login” button.
Changing Your Password
If you have forgotten your password and would like a new one emailed to you,
1.
Click the “Forgot your password? Click here” link.
2.
A new window is displayed requesting your user name.
3.
Type your user name in the “Username” field.
4.
Click the “Send Password” button
24
Publishing the Customer Catalog
To publish a catalog:
1.
Click the “Supplier” tab.
2.
Select “Standard Workflow” from the menu list.
Note: All required fields are marked with an asterisk (*).
3.
Confirm the Supplier ID.
Note: The Supplier ID defaults to the associated login credentials.
4.
Enter the Customer ID for whom the export file is created
a. Option 1: Type the Customer ID in the “Customer ID” field. For most
circumstances, the Customer ID is “IBM”.
b. Option 2: Use the “Search” button/binoculars (
5.
) to search for the Customer.
Confirm the “Update Type” is “Replace” to update the content of an existing catalog
with new content.
25
Note:
The existing catalog is not deleted during this process. The content of the catalog
are only replaced with the content of the new file. The actual ID of the catalog remains
the same (does not change).
6.
Click the “Next” button to continue.
7.
Enter the Catalog ID
a. Option 1: Type the Catalog ID in the “Catalog ID” field.
b. Option 2: Use the “Search” button/binoculars (
ID.
8.
) to search for the Catalog
Enter the Contract ID
a. Option 1: Type the Contract ID in the “Contract ID” field.
b. Option 2: Use the “Search” button/binoculars (
ID.
9.
Click the “Next” button to continue.
10. Accept the following default values:
a. Format of Input File: Excel/IBM Template
26
) to search for the Contract
b. Source Unit of Measure: ISO
c. Import Classification System: UNSPSCAll
11. Click the “Next” button to continue.
12. Click the “Browse” button to upload the catalog from your computer.
Note:
Depending on the selected import format, you may need to upload different
counts of files and file types.
13. Enter the date the catalog will be published in the OPC into the “Activation Date” field
a. Option 1: Click the Calendar button (
) to select a date.
b. Option 2: Type the date in the following format: MM/DD/YYYY.
27
14. Click the “Next” button to continue.
15. When
screen refreshes click the “Refresh” button repeatedly until all steps in the process
finish. As a Supplier you will also receive email notifications once the process is complete.
System will display one of the following messages:
a. Finished Successfully
b. Finished Error
28
Email Notifications – Catalog with No Errors
When uploading your catalog file, SSM verifies that there are no critical errors before accepting
the file. Once your file is accepted, additional evaluation is performed to identify any missing
content based upon IBM requirements. The results of this evaluation and a summary of the
process will be emailed to you.
Email Notifications – Catalog with Errors
If your catalog load file contains errors, SSM will provide you with a message similar to the one
below.
1.
Scroll to the bottom to access the Error Report.
29
2.
Click on “View Report” link
3.
The report details are necessary to understand the cause of the load error(s).
4.
A comprehensive report is provided that includes what kind of error it is, which product
has errors, etc.
5.
Review validation errors, correct issues and attempt to publish again.
Uploading your catalog via sFTP
The standard process for uploading catalog content is to utilize the Self Service Manager (SSM).
However, some IBM Suppliers with a large numbers of catalogs and frequent updates prefer to
utilize a more automated process. IBM currently offers sFTP option for automated transmission
of catalog content.
This alternative sFTP process is only available to Suppliers who




Have shown their ability to comply with IBM's quality expectations
Have the proper IT support to generate automated builds of the described file format for
transmitting via sFTP
Have a well-structured process and the resources to monitor the catalog error and load
reports while taking swift action to resolve issues
Have committed to being responsive to modifications in eOTD attributes and other data
quality requirements
Gaining sFTP Access
Please note that the sFTP process requires Excel spreadsheets. The following steps are required
for obtaining sFTP access:
30
1.
2.
3.
4.
5.
Supplier provides written (email) request to their assigned IBM Catalog Manager (CM).
The CM concurs that the Supplier meets the criteria listed above.
The CM submits an authorization request to the IBM Catalog Management Team.
If approved, the CM will be provided with sFTP credentials for the Supplier.
CM will provide the Supplier with the credentials and connection details for transmission
of the catalog(s).
6. CM will provide Supplier with details on the sFTP upload process.
7. Supplier and CM will work together to test the upload.
31
Catalog Environmental Information Program(CEIP)
Suppliers are encouraged to participate in the IBM Catalog Operations. Environmental Information
Program which allows you to provide self-defined product level environmental information within your
catalog. This information is provided to shoppers and is an available search criteria and a comparison
attribute. Information provided is solely that of your organization and publication within the IBM
Global Catalog Facility does not indicate IBM
concurrence or agreement to the validity of the information or method used to derive the information.
Item level environmental information should be specific and void of vague terms such as "green",
"environmentally preferable", "eco-friendly", "sustainable". Examples of acceptable item level
environmental information are as follows:
 ”Contains 30% recycled content”
 ”Energy START certified”
 ”ROHS compliance”
 ”Product not contains CFC”
 ”FCC Class certified”
Suppliers may begin providing environmental information within their catalog feed at any time.
The environmental information to be provided for the column called ‘Environmental information’ on
the ‘products’ worksheet of the item load template.
However, this information will not be visible to shoppers until the supplier has accepted the terms for
participating in this program.
Main product outlook:
Item details outlook:
For details, contact your IBM Relationship or Catalog Manager.
32
Provision of Chemicals
Suppliers can provide attachments for any item in their catalog (i.e. pdf, video files, .doc, .xls, and
others). Items that are classified (by UNSPSC) as chemicals require the inclusion of safety data
sheet documents based upon global standards.
The chemicals and lead acid batteries listed in the Chemicals Table (Appendix B) require flagging
as chemicals within your catalog load file (see “Products” tab). Lead acid batteries include batteries
used as uninterruptible power supplies (UPS).
These chemicals and lead acid batteries cannot be listed in the ShopOut catalogs.
If you have a question regarding whether or not an item in a catalog is a chemical, please contact
Arthur T Fong at: fonga@us.ibm.com.
Provision of Safety/Hazardous Items
The purchase of certain tools and equipment can introduce hazards in the workplace. Other items
may require specialized knowledge for the user to safely use or operate them. To minimize the
potential for increased risk or injury, IBM requires an occupational safety and health review and
approval purchase before the purchase of these tools or equipment. To ensure the necessary
review and approval of tools and equipment posing safety concerns, items in the
Safety/Hazardous Items Table (Appendix C) must be flagged for occupational safety and health
review in Buy On Demand catalogs.
Items requiring occupational safety and health review cannot be listed in ShopOut
catalogs.
Supplier Promotional Messages
The Supplier Promotional Messages functionality allows the Supplier to provide a product level
promotional message only for agreed upon promotions that are approved by the IBM Buyer. See
rules below:
1.
This feature is not to be utilized without express consent of the IBM buyer.
2.
Messages must be limited to 254 characters.
3.
Message will display when the user hovers the mouse over the promotional information
icon. It is also displayed on the item details page and on product comparison screens.
4.
Contents of the promotional messages are analyzed when a shopper executes a search.
33
Valid Units of Measure for Catalogs
Every catalog item must have a valid unit of measure assigned. See the Unit of Measures
(Appendix D) the list of valid UoMs allowed within the GCF. Use of any other UoM will result in
a catalog load failure.
Contacting IBM Catalog Operations
Please direct all questions to the IBM Catalog Operations Team at catinbox@in.ibm.com.
34
Frequently Asked Questions
Find additional details in the FAQ document for catalog Suppliers that are posted on the IBM
Catalog Operations web site.
Essential and Reference Links
Catalog Operations Team email ID:
catinbox@in.ibm.com
IBM Catalog Operations Web site
http://www03.ibm.com/procurement/proweb.nsf/ContentDocsByTitle/United+States~IBM+Global
+General+Procurement+catalog+operations
Supplier FAQs
http://www03.ibm.com/procurement/proweb.nsf/objectdocswebview/fileibm+catalog+operations+freque
ntly+asked+questions/$file/gcf_Supplier_faqs.pdf
Supplier Guide to IBM Catalog Operations
http://www03.ibm.com/procurement/proweb.nsf/objectdocswebview/fileibm+catalog+operations+Suppli
er+guide/$file/gcf_Supplier_guide.pdf
Catalog load Template
http://www03.ibm.com/procurement/proweb.nsf/objectdocswebview/fileibm+catalog+operations+Suppli
er+template/$file/gcf_Supplier_template.xls
Importance of Images
http://www03.ibm.com/procurement/proweb.nsf/objectdocswebview/fileibm+catalog+operations+images
+catalog+items/$file/images_catalog_items_2009-07-03.pdf
Self Service Manager
Link and access credentials provided by your IBM Catalog Manager.
35
Process Steps
Substitute Products
User Case
“Supplier A” is providing other branded product like “Supplier B” Ink cartridge and “Supplier A”
removes it from catalog. Users start searching for that product somewhere else. Instead of
removing the product from Catalog, “Supplier A” can keep the branded product in the Catalog
and get them substituted by any other branded or non-branded product which Sourcing
determines so that whenever user selects Ink Cartridge, the Substitute product will be available to
user.
Step 1: Select the Relationship tab of the SSM load template
Step 2: Add the new relationship type: "substitute" in the Products tab of the Template
Figure 6.Products tab of template
Step 3: In Column B: ‘Supplier Part #’ NCR90790003 is a substitute product for Part #s
NCR90790001 and NCR90790007 is a substitute product for Part #s NCR90790002, so the
Relationship tab will have data setup as follows:
Figure 7. Relationship tab of template
In Column D: ‘Related Part Number’ has the substitute item # for those items which are being
substituted in Column C ‘Part Number’ and Column E: ‘Relationship Type’ will have ‘substitute’
as the relationship type.
How it works in GCF?
When User adds to cart the Substituted product ‘Confirm product substitution’ message is
displayed with ‘Continue’ and ‘Cancel’ for response.
36
Above, only one Substituted product is selected and the message is displayed for one product
substitution. Upon ‘Continue’ response from the User, the Product is added to cart and upon
‘Cancel’ none of the product will be added to cart.
When user selects both the substituted product then message is displayed with 2 product details:
Cart View: The Substitute Products will be added to the cart. And if the users opt for Cancel then
neither Substitute nor Substituted product is added to cart.
37
Steps to Upload Supplemental Files
1.
Supporting files include images, pdf, videos, etc and are the file names referenced in
the catalog load templates (image and technical document columns).
2.
Log into SSM.
3.
Click on “Upload Supplemental Files”
4.
Clicks on “Browse” to select the supplemental file(s). Zipped files are recommended
for multiple files and must be in .zip format (.rar is not supported). The zipped file
will automatically unzip once uploaded.
38
5.
The file names must be referenced in the catalog load template exactly as they are
named within the zip file. The references are case sensitive.
Example:
39
40
Export Files with Optimized Ontology
1.
Log into the https://contentportal.quadrem.net/qcdms4/ssm_GCF Self Service Module
(SSM).
2.
Change your assignment to the targeted Supplier by clicking your name in the top right
corner of the screen.
3.
Click the "Content Services" tab at the top of the page.
4.
Mouse over the "Scheduling" link and select the "Catalog Export".
41
5.
Supplier ID, customer ID = IBM, and Catalog ID will be populated
6.
Click on Refresh and select the last version
7.
Contract ID is not a mandatory field so you may exclude this field.
8.
Select "Excel/IBMTemplateFormat1" from the Export Format list of options.
9.
Enter a Output File Name for the export. Be sure to include ".xls" at the end of your file
name.
10. Choose
a language if appropriate. Note: All exports will include the English translation.
This selection only applies to any additional language you would like to include in the
export. If you choose a translation that has not been loaded by the Supplier, the
associated columns in the export file will be empty.
11. In
the "Notification Email Address" enter your email address or that of someone who
has access to SSM.
12. On the provided form, enter a job name i.e. Catalog ID
13. Click "Execute".
42
14. You can also click on "Schedule Job" to schedule the job for a future date. The scheduler
will allow you to re-run the job every day, week or month.
15. If
you choose to execute immediately, wait a few minutes and the file will appear.
Otherwise, watch your email inbox for the report.
43
16. Open the file and go to the Attribute tabs.
17. Look
for the attribute value column where the cells are blank. Input the missing values
for the related attributes.
18. Upload the modified file. Note: Files can be loaded with partial attribute data. IBM would
prefer that the data is updated as often as the data is collected.
44
Appendices
Appendix A Importance of item images within IBM’s catalog facility
Appendix B Chemicals Table
Appendix C Safety/Hazardous Items Table
Appendix D Unit of Measure
45
Appendix A – Importance of Item Images within IBM’s
catalog facility
Why all the fuss over item images?

Images are an essential element of every e-commerce web site. If unable to capture the
attention of potential customers and illustrate your products, the audience will find an
alternative solution to their need. If a shopper must phone for assistance to ensure proper
catalog item selection or, worse yet, they select the wrong product, we have failed to
implement a true hands-free solution. In many cases, a simple image could have
prevented this scenario.

When shopping online, nothing provides more peace of mind than an image that
reinforces your perception in what you are about to invest. Conversion rates on
ecommerce Web sites are approximately 80% higher for the same or similar items
compared to those with no image. For our internal marketplace, images are worth a
thousand words man hours. Boosting shopper confidence equates to a reduction in the
time and frustration with completing a transaction. Our goal is to ensure each catalog
order is correct the first time; without the shopper requiring assistance with additional
details.

IBM Catalog Operations has completed work to ensure our internal systems can now
display multiple images for catalog items. As we proceed, we will continue to expand our
focus by targeting additional areas that will improve the quality of our catalog solution.
Yet in regard to usability and shopper confidence, none has a greater impact than that of
item images. As a team, we must ensure our suppliers realize the positive impact that
images have on the experience for our requesters as well as the potential impact on their
sales and customer satisfaction.
46
Illustrating the importance of images for IBM's marketplace
Citing the importance of images for IBM's global marketplace

A picture is worth a thousand online sales.1

Product images empower users to find and buy what they’re after. It can improve the
overall ease of use and conversion rates.2

One of the most effective--and overlooked--ways to differentiate yourself from the
competition and improve conversion is to optimize the images.3

Having high quality product images can be the difference between a sale and an exit.4

Images entice the users to click through and purchase the product, and it lets them know
that this is the product they have been searching for.5

Photos are the face of your products for your online store. Improving your product
images can have a huge impact on sales, reduce customer support requests, and minimize
refunds or exchanges.6

If recent research is any indication, product images are a major factor in converting
visitors.7

Customers only have your product listing and photographs to base their decision on
whether to buy from you or not.8
47

Product presentation is more important for an online store than it is for a brick-andmortar store. The more impressive the images are that are available to the customer, the
better decisions your customers can make. Maintaining a professional look and
presentation of an online store is crucial to building consumer confidence and in standing
out among your competition.9

As you improve the online shopping experience, you get to a threshold of user
satisfaction that is hard to quantify but is a tipping point; that tipping point is where
shoppers feel they are getting enough knowledge of products--on both the emotional and
rational levels--to make a purchase without physically viewing or touching the product.10

Images can lift conversion rates by 147% by showing products “in context.”11
Example: multiple image display within GCF
Cited sources
1.
http://onlinebusiness.volusion.com/articles/product-image-importance
2.
http://completeusability.com/product-image-best-practices-part-1/
3.
http://www.grokdotcom.com/2008/06/26/product-images-and-productpage-conversions/
4.
http://www.technologyevangelist.com/2006/09/are_poor_product_ima.ht
ml
48
5.
http://www.ibmpressbooks.com/articles/article.asp?p=1155864&seqNum=
3
6.
http://www.topnotchthemes.com/blog/090310/%C3%BCbertip-3-bestpractices-e-commerce-product-images
7.
http://www.slideshare.net/neowave/10-tips-to-optimize
8.
http://www.lizardwisdom.com/ebay-product-images/
9.
http://www.practicalecommerce.com/articles/112-Optimizing-YourProduct-Images
10. http://www.scene7.com/clients/philips.asp
11. http://www.getelastic.com/images-in-context/
49
Appendix B – Chemicals Table
Chemical
Aerosols:
Aerosol and liquid air
fresheners:
Air dusters and compressed
gas dusters:
Alcohol wipes and chemical
containing cleaning wipes:
Analytical chemicals and
gases:
Biocides:
Buffing compounds:
Calibration gases:
Caulk and caulking
compounds:
Chalk-Powdered:
Chemical abrasives and
slurries:
Chemical adhesives, resins,
and epoxies:
Chemical corrosives (Acids,
bases, etchants):
Chemical disinfectants:
Chemical degreasers:
Chemical dyes, pigments,
and colorants:
Chemical strippers:
Cleaners, detergents, and
soaps:
Clean room chemicals:
Compressed gases:
Cryogenic liquids:
Cutting fluids and cutting oils:
Description
WD-40 Aerosol, Power lube Aerosol, Triflow
Lubricant
SSS Command Air Aerosols - Air Fresheners
Envi-Ro-Tech Duster, MS-222 Duster, TX 104
Microduster
Kimwipes, Texwipes, Static-Wipes, Wipe Downs
Hach Kits, Analytical Reagents, High Purity Gas
Standards
Nalco Biocide, Aqueous Microbial Biocide, Water
Treatment Biocide
Johnson Wax Buffing Compound, Total Solution
Floor Finish Buffing Compound
MSA Calibration Gas, National Draeger Gas
Mixture, Calibration Sample Kit
Dap Architectural Caulk, Silicon Caulk, Window
and Siding Caulk
Strait-Line Marking Chalk, Stanley Professional
Chalk
Black Beauty Abrasives, Almco Abrasive
Compound, Buehler Metapolish
Loctite Quick Set Adhesive, M-Bond Adhesive Kit,
Hysol Epoxy Patch Kit, 3M Spray Adhesive
Sulfuric Acid, Hydrochloric Acid, Sodium
Hydroxide, PF Etchant, Chromium Etchant
MSA Cleaner-Disinfectant, Floral Disinfectant
Spray, Disinfectant Detergent
Simple Green Degreaser, Natural Blue Cleaner
and Degreaser, Heavy Duty Degreaser Aerosol
Dye Tablets (Various Colors), EpoDye, A-Series
Pigments, Battleship Gray Colorant
Riston II Stripper Concentrate, High Performance
Stripper, Floor Stripper, Heavy Duty Stripper
All Purpose Cleaner, Citrus Solvent Cleaner, Goop
Hand Cleaner, Sure Klean Detergent, Detergent
Coil Clean, Pink Hand Lotion Soap, Borax Hand
Soap
Staticide Clean Room # 5001
Nitrogen Gas, Oxygen Gas, Acetylene Gas,
Carbon Dioxide Gas
Liquid Nitrogen, Liquid Oxygen, Liquid Petroleum
Gas (LPG)
Protap Cutting Fluid, Hercules Clear Cutting Oil, A9 Cutting Oil
50
Fertilizers:
Finishing compounds:
Floor wax:
Floor sealers:
Fuel oil:
Herbicides:
Hydraulic fluids:
Inorganic solvents:
Scotts Fertilizer, Lesco Granular Fertilizer,
Nitrogen/Potassium Fertilizer
High Speed Floor Finish, Ultra Finishing Solution,
Mohhawk Finishing Compounds
Johnson Floor Wax, Butcher Company Floor Wax
Eclipse Hard Floor Sealer, Hydroline Floor Sealer
Fuel Oil # 2, Texaco Fuel Oil, Diesel Oil, Fuel Oil
#6
Confront Herbicide, Trimec Broadleaf Herbicide,
Roundup Herbicide
Chevron Hydraulic Oil, Coastal Hydraulic Jack Oil,
Kendall Hydraulic Fluid
Water-based solvents
51
Appendix C – Safety/Hazardous Items Table
Category
Environmental test
equipment
Emergency and medical
equipment
Hazardous or chemical-use
equipment
Fall protection
High voltage electrical
Lasers
Material handling
Medicines
Miscellaneous
Personal protective
equipment
Respiratory protection
Sources of ionizing radiation
Sources of non-ionizing
radiation
Ventilation systems
Keywords for Items Requiring Approval
Gas monitor, LEL/O2, sound level meter,
dosimeter, detector, personal monitor
Fire extinguisher, Halon®, first aid kit, eyewash,
spills, flammable, safety cabinet, safety can, exit
signs, luminous, defibrillator
Powder actuated, mercury filled, wave solder, wet
bench, SEMI-S2, cylinder
Body belt, lanyard, lifeline, harness, rope grab, fall
arrest
High voltage, insulating mats, hot sticks, shotgun
Laser, Class 3b, Class 4, ANSI Z136.1
Hoist, winch, sling, trolley, crane, pallet jack, fork
lift, burden carrier
Motrin®, Advil®, Aleve®, analgesic, decongestant,
antibiotic
Biosafety, biohazard, noise, dBA, nanoparticle
Hard hat, bump cap, helmet, hood, shroud,
eyewear, safety glasses, goggles, faceshield,
apron, level B suit, gloves, hearing protector,
earmuffs, earplugs, ear inserts, flame retardant,
Tyvek®, Tychem®
Respirator, SCBA, Self Contained Breathing
Apparatus, mask, supplied air, cartridge, facepiece,
PAPR, air purifying
X-ray, alpha, beta, gamma, radiation
Radiofrequency, RF, UV, microwave, sputtering,
plasma, gauss
Fume hood, exhaust, blower, confined space,
HEPA, fume
52
Appendix D – Units of Measure
Internal Unit of
Measure
TiB
GiB
MiB
KiB
"
%
%O
0.01
0.1
22S
5I
A
AMC
ASM
BAL
BAR
BDF
BFT
BG
BL
BLE
BOT
BQK
BRL
BTL
BX
C2
C3S
CAP
CASE
CBY
CCM
CCR
CD
CDM
CDR
CEL
CG
CM
CM2
CMH
Description
tebibyte
gibibyte
mebibyte
kibibyte
inch
percent
per thousand
.01 of a piece (see footnote 3) (see UOM ISO code
footnote 6)
.1 of a piece (see footnote 3) (see UOM ISO code
footnote 6)
millimeter squared per second
standard cubic foot
ampere
additional module component
assembly
ball
bar [unit of pressure]
board foot
board foot
bag (Use UN/ECE Recommendation 21)
bale
bale
bottle
becquerel per kilogram
barrel
bottle (Use UN/ECE Recommendation 21)
box (Use UN/ECE Recommendation 21)
square centimeter
cubic centimeter per second
CAP (Can Lid)
cas
carboy (Use UN/ECE Recommendation 21)
cubic centimeter
chip carrier
candela
cubic decimeter
cdrom
degree Celsius
card
centimeter
square centimeter
centimeter per hour
53
CPC
CQ
CRC
CRD
CRT
CS
CWA
CY
CYD
CYL
D
DAG
DCA
DCP
DEV
DGA
DL
DM
DM2
DOZ
DRA
dram(avoirdupois/US)
DRM
DRP
DVD
DZ
EA
F
FLI
FLO
FT
FT2
FT3
G
GAL
GAU
GC
GLI
GRA
GRS
GS
GZ
H
HCT
HEN
HG
HGL
HL
capac/heatsink/standoff/lframe
cartridge (Use UN/ECE Recommendation 21)
currency (related number)
card
carat
case (Use UN/ECE Recommendation 21)
common wafer
cylinder (Use UN/ECE Recommendation 21)
cubic yard
cylinder
day
decagram
direct chip attach
decoupling capacitor
device
degree(of angle)
deciliter
decimeter
square decimeter
dozen(12 pieces) (see footnote 3)
dram(avoirdupois/US)
drum (Use UN/ECE Recommendation 21)
dram(troy/apothecaries/UK)
dvd
dozen(12 pieces) (see footnote 3)
each (or piece) (see footnote 3)
farad
imperial fluid ounce(UK)
fluid ounce(US)
foot
square foot
cubic foot
gram
gallon(US liquid)
gram gold (see UOM ISO code footnote 6)
degree Celsius
gram per liter
grain
gross (see footnote 3)
gross (see footnote 3)
gage system (being deleted per ISO)
hour
hectares
henry
hectogram
half gallon(US liquid)
hectoliter
54
HP
HPA
HR
HU
HZ
I2
I3
IGL
IHG
IN
IN2
IPT
IQT
J
JAR
JHR
JOB
K
KA
KAN
KAR carton
KBK
KEG
KG
KGF
KGS
KGV
KHZ
KI
KIT
KJ
KM
KMH
KOH
KT
KV
KW
KWH
L
LB
LBL
LBP
LBS
LOT
LPT
M
M/S
M2
half pallet
hectopascal
hour
hundred
hertz
square inch
cubic inch
imperial gallon(UK)
imperial half gallon(UK) (see UOM ISO code footnote 6)
inch
square inch
imperial pint(UK)
imperial quart(UK)
joule
jar (Use UN/ECE Recommendation 21)
year (365 days)
job
kelvin
kiloampere
canister(can) (Use UN/ECE Recommendation 21)
(Use UN/ECE Recommendation 21)
kilobecquerel per kilogram
keg (Use UN/ECE Recommendation 21)
kilogram
kilogram per square meter
kilogram per second
kilogram per cubic meter
kilohertz
box (Use UN/ECE Recommendation 21)
kit
kilojoule
kilometer
kilometer per hour
kiloohm
kit
kilovolt
kilowatt
kilowatt hours
liter
pound(avoirdupois)
label (see UOM ISO code footnote 6)
pound(troy or apothecaries)
pound (avoirdupois)
lot
lpat
meter
meter per second
square meter
55
M2S
M3
M3S
MA
MBA
MBZ
MEI
MG
MGF
MGL
MGQ
MGW
MHZ
MIM
MIN
MIS
MJ
ML
MM
MM2
MMA
MMG
MMH
MMK
MMO
MMS
MNA
MOD
MOK
MOL
MON
MPA
MPS
MPZ
MS
MS2
MSK
MTE
MV
MW
N
N/M
NAM
NM
NOA
NPM
NS
OHM
square meter per second
cubic meter
cubic meter per second
milliampere
millibar
meter bar per second
mile
milligram
milligram per square centimeter
milligram per liter
milligram per cubic meter
megawatt
megahertz
micron(micrometer)
minute
microsecond
millijoule
milliliter
millimeter
square millimeter
millimeter per year
millimole per gram
millimeter per hour
millimole per kilogram
millimole
millimeter per second
minute(of angle)
module
mole per kilogram
mole
month (30 days)
megapascal
millipascal second
meter pascal per second
millisecond
meter per second squared
mask
millitesla
millivolt
milliwatt
newton
newton per meter
nanometer
nanometer
no assist
newton per meter
nanosecond
ohm
56
OZ
OZP
P
P05
P10
PA
PAA
PAC
PAD
PAK
PAL
PAS
PC
PCS
PD
PDZ
PHC
PHF
PHW
PK
PNL
PNT
PPB
PPM
PPT
PS
PT
QP
QT
RAD
REM
RHO
RM
ROL
S
SCA
SCF
SET
SFD
SHT
SMN
SP
SPL
SPO
SR
ST
ounce (avoirdupois)
ounce (troy or apothecaries)
points
Pack of 5 (five)
Pack of 10 (ten)
pascal
pair (see footnote 3)
pack
pad
pack (Use UN/ECE Recommendation 21)
pallet (lift) (Use UN/ECE Recommendation 21)
pascal second
piece
pieces
pad
dozen(12 pieces) (see footnote 3)
one hundred pieces (see footnote 3)
per hundred feet (see UOM ISO code footnote 5)
per hundredweight(short) (see UOM ISO code footnote 5)
one thousand pieces (see footnote 3)
panel
point (sales, used for pricing levels) (see UOM ISO code
footnote 6)
parts per billion
parts per million
parts per trillion
picosecond (see UOM ISO code footnote 6)
pint(US liquid)
quarter pallet
quart(US liquid)
radian
ream of 500 sheets (see footnote 4)
gram per cubic meter
ream of 500 sheets (see footnote 4)
roll (Use UN/ECE Recommendation 21)
second
second(of angle)
standard cubic foot
set
ship final device
sheet (see footnote 4) (Use UN/ECE Recommendation
21)
siemen
pallet (lift) (Use UN/ECE Recommendation 21) standard
pallet
spool (Use UN/ECE Recommendation 21)
spool
steradian
each (or piece) (see footnote 3)
57
STD
STS
SUB
SYR
TAG
TAR
TB
TC3
TCA
TES
TH
TM3
TNK
TO
TON
TOZ
TUB
UL
UNT
US
USR
V
W
WAF
WCH
WK
WMK
Y2
YD
YD2
YR
YRD
hour
seat (license on a physical device) (see UOM ISO code
footnote 6)
substrate
syringe
day
target
tube (Use UN/ECE Recommendation 21)
inverse cubic centimeter
tca
tesla
thousand
inverse cubic meter
tank (cylindrical) (Use UN/ECE Recommendation 21)
metric ton (tonne)
ton (short)
troy ounce
tube
unitless unit of measure
unit
microsecond
user (license for a person) (see UOM ISO code footnote
6)
volt
watt
wafer
week
week
watt per meter kelvin
square yard
yard
square yard
year (365 days)
yard
58