SOLA 3 1 0 300, 400, 750, and 1OOOVA 23Ov, 50/60 H z Single Phase Uninterruptible POWer Systems Installation and Operation Manual Save these instructions! This manual contains important instructions that should be followed during installation and maintenance of the UPS. Conserver ces instructions! Cette notice contient des instructions importantes concernant la securite! SOLA 310 NOTICE SOLA makes no warranty of any kind with regard to this document, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. SOLA shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. Sections of this manual have been translated from the complete English version appearing in the first section of this manual. SOLA shall not be liable for omissions or translation errors in the translated sections. Refer to the English section for more complete information. This document contains proprietary information which is protected by copyright. All rights are reserved. No part of this document may be photographed, reproduced or translated to another language without the prior written consent of SOLA. SOLA 3 1 0 PREFACE This manual contains technical information about the following SOLA UPS units: Model # Part Number VA Voltage Voltage Frequency In Outt, ELECTRO-MAGNETIC INTERFERENCE This equipment generates and uses radio frequency energy: and, if installed in a residential environment, may cause interference to radio and television reception. It has been type tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Should the unit be installed in a residential environment, it is the user’s responsibility to remedy potential television and/or radio interference. DEPARTMENT OF COMMUNICATIONS NOTICE This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the Radio Interference Regulations of the Canadian Department of Communications. AVIS DU MINISTERE DES COMMUNICATIONS Les emissions de bruit radioelectrique produites par ce dispositif numerique respectam les normes de Classe B afferentes aux dispositifs numeriques enoncees dans le Reglement relatif au brouiliage radioelectrique du Ministere Canadien des Communications. i SOLA 3 1 0 ZUR BEACHTUNG Hiermit wird bescheinigt, da0 dir G&&e: SOLA 3101031.00300-AOOO-00 SOLA 310/031-00300.EOOO-00 SOLA 310/031-00400.AOOO-00 SOLA 3 10.03 1.00400.EOOO-00 SOLA 3 lo/O3 1.00750-AOOO-00 SOLA 310/031-00750.EOOO-00 SOLA 310/031-01000.AOOO-00 SOLA 310/031-01000.EOOO-00 in ~bereinstimmung mit den Bestimmungen der Vfg 1046/19X4 funkentstb;n sind. Der Deutchen Bundespost wurde das Inverkehrbringen dieser Ger;ite angezeight und die Berechtigung mr ijberptifung der Serie aug Einhaltung der Bestimmung eingertiumt. SOLA, A Unit of General Signal 1717 Busse Road Elk Grove Village, IL 60007, U.S.A. We hereby certify that the above units comply with the RFI suppression requirements of VFG 1046/1984. The German Postal Service was notified that equipment is being marketed. The German Postal Service has the right to retest the equipment and verify compliance. ii SOLA 310 SAFETY SYMBOLS S o m e or all of the following safety symbols may be used in this manual or may appear on your unit. Please take a moment Lo familiarize yourself with these symbols and their associated meanings. SOLA 3 1 0 SAFETY NOTICES Important! Please read this before installing your UPS. Warnings, Cautions, and Notes appear throughout this manual. Please familiarize yourself with them as they are essential for your safety and will enable you to maximize longevity of your UPS. * WARNING Denotes a procedure or practice, which, if not performed correctly or adhered to, may result in personal injury. Do not proceed beyond a Warning sign until the indicated conditions are fully understood and met. u CAUTION Denotes a procedure or practice, which, if not performed correctly or adhered to, may result in damage to equipment. Do not proceed beyond a Caution sign until the indicated conditions are fully understood and met. B 7i? Note Denotes an essential procedure or practice. iv SOLA 370 9 SAFETY WARNINGS 1. SERIOUS INJURY CAN OCCUR IF THE UNIT ENCLOSURE IS OPENED BY UNQUALIFIED PERSONNEL. THERE ARE NO USER-SERVICEABLE PARTS INSIDE THIS UPS. 2. This unit is capable of supplying mains voltage even if there is no input present. Although the System On/Off Switch on the rear of the UPS is protected from accidental actuation, do not allow the unit to become unexpectedly enabled. 3. The SOLA 310 UPS is not authorized for use as a critical component in life support devices without the express written approval of the president of SOLA, as used herein: a. Life support devices are devices or systems which sustain life, and whose failure to perform can be reasonably expected to result in a significant injury to the user. b. A critical component is any component of a life support device or system whose failure to perform can be reasonably expected to cause the failure of life support or the system, or to affect its safety or effectiveness. 4. The SOLA 310 is a physically small package. Do not install the unit in a high traffic area where people could trip on the unit, or its cables or cords. 5. Do not place objects or stack other equipment on top of the unit. 6. The SOLA 310 is intended for indoor use only. 7. Do not install the unit next to open windows where uncontrolled environmental conditions could affect the unit. 8. Avoid plugging the unit into a wall outlet controlled by a switch. If the outlet is controlled by a switch, cover or protect the switch from being accidentally turned off. The wall switch will not turn off the UPS; instead, the UPS will go to battery mode and continue to supply output voltage. This will result in a loss of backup protection until the battery is recharged. V SOLA 370 9 9. SAFETY WARNINGS (cont’d.! This unit is intended to be operated in the upright position only! Operating this unit in any other orientation will reduce battery capacity and can result in a physical hazard to the operator/user or damage to the unit. 10. A BATTERY CAN PRESENT A RISK OF ELECTRICAL SHOCK AND/OR BURN FROM HIGH SHORT-CIRCUIT CURRENT. OBSERVE PROPER PRECAUTIONS. UNE BATTERIE PEUT PRESENTER UN RISQUE DE CHOC ELECTRIQUE, DE BRtiURE PAR TRANSFER D’ENERGIE. SUIVRE LES PRECAUTIONS QUI S’IMPOSENT. 11. PROPER DISPOSAL OF BATTERIES IS REQUIRED. REFER TO YOUR LOCAL CODES FOR DISPOSAL REQUIREMENTS. L~ELIMINATION DE S B A T T ER I ES ES T REGLEMENTEE. CONSULTER LES CODE LOCAUX A CET EFFET. 12. The input cord is the main disconnect. Der Netzkabel is der Netztrennung. 13. The unit must be installed near the equipment to be powered and the socket-outlet must be easily accessible. Die Steckdose sol1 nahe des Geraetes eingebaut werden und leichter Zugang haben. 14. No user-serviceable parts inside. Kein gebrauche Zugang noetig. 15. Battery replacement by qualified service personnel only. Batterieaustauch nur vom qualifizierten Wartungspersonal durchgefuehrt werden. vi SOLA 3 1 0 BATTERY NOTICES UL-J Recycle used batteries in accordance to local codes or follow the return instructions included with the replacement battery pack. Do not dispose of used batteries with ordinary trash. Proper disposal of batteries is required. vii SOLA 3 1 0 List of Figures Fig. 1 Front Panel Page 1 Fig. 2 Rear Panel - Australian Models Page 2 Fig. 3 Rear Panel - European Models Page 2 Fig. 4 DB-9 Port on Rear of UPS Page 8 Fig. 5 DB-9 Adapter Schematic Page 9 Figures/Tables SOLA 3 1 0 CONTENTS Preface ................................................................................ i Notices ............................................................................... i Safety Symbols .................................................................... iii Safety Notices ...................................................................... iv Safety Warnings ................................................................... v Battery Notices .................................................................... vii List of Figures .................................................................... viii List of Tables ..................................................................... viii Contents ............................................................................. ix Front Panel ......................................................................... 1 Rear Panels ......................................................................... 2 Introduction.. ....................................................................... 3 Sizing the Load .................................................................... 4 Laser Printers and Your UPS .................................................. 4 Installing Your SOLA 3 10 ...................................................... 5 When a Power Failure Occurs ................................................. 10 When Power Returns ............................................................. 10 Cold Start Feature.. ............................................................... 11 Voltage Regulation ................................................................ 11 DC Shutdown ...................................................................... 12 Test/Silence Switch ............................................................... 12 Communications ................................................................... 13 Battery ............................................................................... 14 Battery Life ......................................................................... 14 Storage .............................................................................. 15 Maintenance and Cleaning ...................................................... 15 Fuse Replacement ................................................................. 16 Troubleshooting Guide.. ......................................................... 17 Specifications ...................................................................... 19 Limited Warranty ................................................................. 23 Return Policy ....................................................................... 24 Contents ix SOLA 3 1 0 FRONT PANEL - ALL MODELS 1I-- / .NORMAL \I I - *BACKUP * BAT-LOW ’ .FAULT 00,\ I \ TEST SILENCE FIG. 1 7 Front Panel SOLA 3 1 0 REAR PANEL - AUSTRALIAN MODELS (750 VA shown) # 3 1 0 - 3 0 0 - A . #310-400-A.#310-750-A. # 3 1 0 - 1 0 0 0 - A . (NOTE: One output receptacle on 300 and 400 VA models.) FIG. 2 REAR PANEL - EUROPEAN MODELS (750 VA shown) #310-300-E, #310-400E, #310-750-E, #310-1000-E. (NOTE: Four output receptacles on 1000 VA model.) FIG. 3 Rear Panels 2 SOLA 310 INTRODUCTION Congratulations on your purchase of a SOLA 3 10 UPS! We trust you will find it to be a valuable peripheral for your electronic equipment. Please take just a few moments to read this manual to obtain the maximum benefit from this advanced product. The Sola 310 is an advanced modified sine wave, off-line UPS that can operate in either a 50 Hz or 60 Hz environment. It switches instantly to battery power when the input mains fails, allowing you to either perform an orderly shutdown or ride through a brief blackout. The SOLA 310 automatically recharges its battery when the mains returns, as long as the System On/Off Switch is in the ON position. Even with the mains from the utility available, this UPS filters surges that could potentially harm your equipment. If the mains is frequently or constantly low, the SOLA 310 will correct your incoming voltage to the proper voltage without depleting your battery. The SOLA 3 10 will also automatically switch to battery backup if the input line voltage goes above or below the specified limits (see SpecQicutions, page 19). From the moment you turn on your SOLA 3 10, your system is protected from unforeseen problems. Upon start up, the SOLA 3 10 automatically tests the functionality of the UPS as well as battery status. In addition, communications are available from the UPS to your computer or network via a DB-9 port on the rear panel of the UPS. This interface can also receive a shutdown signal from your computer when the UPS is on battery backup, allowing you to preserve your battery during extended blackouts. An adapter is provided to ensure that your SOLA 3 10 will interface with all SOLA software and connectivity products. Your SOLA 310 UPS is equipped with a cold start feature which allows start-up of the UPS with no mains input or generator present. Most UPS systems require that power be present so the UPS is already running when power is lost. This is not necessary with the SOLA 310. Note: Cold sturt defaults to 50 Hz (see page 11 for instructions regarding the cold start feature). 3 Introduction SOLA 3 1 0 SIZING THE LOAD Electrical equipment is often rated in VA (volt-amps). This represents the rated voltage times the rated current. Electrical equipment usually has a manufacturer’s label on the rear of the equipment that indicates the voltage, frequency and current (amps) the equipment requires for proper operation. Find the current rating in amps for each piece of equipment to be protected by the UPS. To determine the VA rating of each item to be protected, multiply the amps for each item by the voltage your system is running on (typically 230 V). Now add up all the VA ratings. This sum is the VA rating of the UPS necessary to protect your load. Round off to the next higher VA rating if a UPS is not available at exactly the VA rating your equipment requires. Most computers and their related components are rated at “worst case”, with all of the expansion slots or bays fully loaded at low line voltage, so your actual load is probably less. Types of Loads The SOLA 310 UPS is designed to power all modem computer equipment (herein referred to as loads). The UPS output is specifically designed to work with the switching power supplies found in microprocessor-based equipment. LASER PRINTERS AND YOUR UPS SOLA does not recommend protecting laser printers with this UPS. Laser printers will overload your UPS since they have a heating cycle that causes adhesion of the toner to the paper. This heating cycle draws a large amount of current. The SOLA 310 UPS is not capable of supplying this amount of current. Most laser printers are not mission critical and can therefore be protected with a power conditioner rather than a UPS. Just be sure that the power conditioner you purchase can accommodate the high inrush currents of a laser printer. If your printer is mission-critcal and you want to protect it with a UPS, the UPS must be sized to accommodate the high peak current surge of the printer. Introduction 4 SOLA 3 1 0 INSTALLING YOUR SOLA 310 1 - Unpack your UPS. Although the packaging for your SOLA 310 was designed specifically for this unit and serves it well in protecting the unit from damage, you should unpack your unit immediately and check for signs of concealed damage that may have occurred in transit. Concealed damage is damage that may not be revealed by the outside appearance of the packaging. In case of damage, please notify the delivering carrier at once to examine the goods, regardless of the external condition of the boxes. Once you have established a claim with the carrier, damaged merchandise may be returned for repair (see page 24 for Return Policy). Do not return shipping-damaged merchandise until after your claim has been established with the carrier. Our invoice for repair charges may then be collected from the carrier. Do not destroy packing material or boxes until the carrier’s agent has examined them. Save all packaging materials in case reshipment of the UP!3 is required. Damages sustained in transit when shipped from the user, especially in an incorrect container, are not covered under warranty. 2 - Locate the UPS near the equipment to be protected. Your UPS should be in a controlled environment. A controlled environment is one that is indoor, temperature-controlled and free of conductive or semi-conductive contaminants. The SOLA 3 10 is intended for indoor use only. There should be adequate ventilation and the location should be free of dust and fumes. Do not install the unit next to open windows where uncontrolled environmental conditions could affect the unit. Do not install the unit in any type of enclosure without first calling S0L.A Technical Support. The unit must have unrestnkted airflow. CAUTION The environmental specifications in Table 1 on the next page show the temperature and humidity limits of the UPS. Do not exceed these limits. 5 ’ Ins talla tion SOLA 310 ENVIRONMENTAL SPECIFICATIONS Ambient Operating Temperature 0 ’ C to 40” C (32” F to 104” F) Ambient Storage Temperature -20” C to 50°C (-4” F to 122” F) Humidity 0% to 95 %, non condensing. Altitude 8,000 feet (2500 M) maximum. TABLE 1 3 - Recharge the battery. Attach the receptacle end of the input line cord that came with your UPS to the matching socket on the back panel of the UPS See page 2, Fig. 2 or Fig. 3, depending on your model. Note that Fig. 2 and Fig. 3 are representative of the unit’s rear panel. Variations do occur between the different VA sizes SOLA offers. Your SOLA 3 10 UPS is provided with four line cords: one for British installations, one for Schuko installations, and two IEC plugs for all other installations. Discard/recycle cords that you do not need. If you have a computer application, use the IEC cords to connect your UPS to the computer, then use the cords from your computer to connect the UPS to your mains receptacle. Plug the UPS into a known live wall outlet (receptacle). See Step 4, since the unit must be turned on to recharge the battery. WARNING @ It is recommended that the UPS not be used with extension cords of any kind. If it is absolutely necessary to use an extension cord, it is the user’s responsibility to ensure that the extension cord is properly sized and grounded to safely accommodate the load. Use only the input cordset supplied with the UPS. Failure to do so can result in a fire hazard. 4- Turn ON the UPS via the rear panel System On/Off Switch (see page 2, Fig. 2 or Fig. 3, depending on Your model). All three front panel LEDs will illuminate momentarily. Then only the yellow BACKUP/BAT-LOW light will remain illuminated. While the Ins talla tion 6 SOLA 310 BACKULVBATT-LOW light is illuminated, the SOLA 3 10 is simulating a power failure by switching to its internal battery and performing a selfdiagnostic test to ensure the UPS and battery are functioning properly. This test lasts for four seconds. After the test, the BACKUP/BAT-LOW light will go out and the green NORMAL light will illuminate. Anytime during normal operation that you would like to test your unit, depress the front panel TEST/SILENCE switch. If the FAULT light comes on, the battery or UPS may be overloaded or abnormal. Please review the Troubleshooting Guide on page 17. In order to obtain maximum runtime, the unit must remain in this state (plugged in with the System On/Off switch in the ON position) for UC least eight hours to recharge the battery. This is necessary because the battery may have lost some charge in storage and transit. The System On/Off Switch must be turned OFF if the UPS is not to be used and is unplugged or the mains input power is shut off for extended periods. Failure to do so will cause the battery to lose its charge and may damage your battery. 5 - Look at the front panel of the UPS. The green NORMAL LED should be illuminated. 6- While you are waiting for the battery to recharge (approximately eight hours), fill out and mail your warranty card to SOLA. Read the rest of this manual to thoroughly familiarize yourself with the operation of your SOLA 310. If you wish to connect your load to the UPS now, see Step 7. However, you may have less battery backup time than shown in the Specifications if the battery is not fully charged. 7- Connect your equipment to be protected to the UPS. There are one or more receptacles on the back panel to plug in the equipment you want to protect. All models containing an “A” in the model number are equipped with Australian receptacles; all models with an “E” are equipped with an IEC receptacle. If the UPS is overloaded, the input fuse on the rear panel may blow. If this happens, refer to page 16 for fuse replacement procedures. 7 Ins talla tion I I SOLA 3 1 0 6 WARNING The use of plug adapters, outlet strips, or plug-in multiple outlet panels is not recommended for use with your SOLA UPS. If it is absolutely necessary to use these items, it is the user’s responsibility to ensure that they are properly sized and grounded to safely accommodate the load. Do not use a surge strip on the output of the UPS! 1 ‘48 8- N o t e When powered ON via the rear panel System On/Off Switch, the SOLA 310 will automatically select the correct frequency (50 Hz or 60 Hz) for your site. There are no DIP switches to set or other adjustments for you to make in order to obtain the correct frequency. OPTIONAL: Install the appropriate c o m m u n i c a tions cable and adapter between the SOLA 310 and the DB-9 port of your equipment. SOLA offers an array of software and connectivity products to support UPS units. Should you purchase a SOLA software or connectivity product to install in conjunction with a SOLA 3 10 unit, an adapter is required. While SOLA does not provide a DB-9 cable, the adapter is included with your SOLA 3 10. The pin assignment for the female end of a properly installed adapter is as follows: Pin 6: Mains Fail (battery operation). Pin 1: Remote off. Pin 2: Not used. Pin 7: Not used. Pin 3: Mains operation. Pin 8: Not used. Pin 9: Common. Pin 4: Common. Pin 5: Low battery pre-alarm. DB-9 Port on Properly Installed Adapter FIG. 4 Ins talla tion 8 SOLA 310 Through the DB-9 port, the UPS and your computer receive control and monitoring signals from one another. Following is a schematic of the adapter and a description of each pin’s functionality for users with their own interface requirements. Adapter Schematic I SOLA 310 IDS-9 on ww ot unitl , Fig. 5 I w 60 0) cc> (4 (e> 99 Note: The following pin numbers are for pins on the rear of the unit, not the adapter. Pins 2, 3 and 5 are driven by open collector transistors. Pull up resistors connected to a source voltage of no greater than 20VDC are required on the host computer side. Pins 2, 3 and 5 have a current rating of 5OmA, noninductive at +20VDC. When the UPS is on mains operation, Pin 2 (Mains operation) is in high level and Pin 3 (Battery operation) is in low level. When the battery reserve time is less than 2 minutes, Pin 5 (Low battery pre-alarm) goes to low level. Keeping Pin 6 (Remote shutdown) in high level (5-12 V) for more than 0.5 seconds will shut down the UPS. The UPS will automatically wake up when the mains utility returns. This jhction only operates in battery mode. Pins 4 and 7 should be connected to ground. Installation of your UPS is now complete. Ins talla tion SOLA 310 WHEN A POWER FAILURE OCCURS Upon loss of incoming mains power, your SOLA 310 smoothly and instantaneously switches to its internal battery to provide your computer load with uninterrupted power. The green front panel NORMAL LED light will extinquish and the yellow BACKUP/BAT-LOW light will illuminate. The audible alarm will beep every four seconds. If you want to silence the audible alarm during a power failure, depress the front panel TEST/SILENCE switch. Note If the battery is low, the audible alarm cannot be silenced. When there are less than two minutes of backup time left (at the present load), the yellow BACKUP/BAT-LOW light will flash. The audible alarm will beep once every second when the BACKUP/BAT-LOW light is flashing the two minute warning. WHEN POWER RETURNS Upon return of mains power, the green NORMAL LED will illuminate once again. The yellow BACKUP/BAT-LOW light will turn off. If the battery in the SOLA 310 is weak and mains power is present, the yellow BACKUP/BAT-LOW light will flash. The green NORMAL light will remain illuminated if mains utility is present during a low battery condition. Operation 10 SOLA 310 COLD START FEATURE - 50 Hz Environments Only I 19 N o t e The units will always operate at 50 Hz when started from battery using the cold start feature. Your SOLA 310 UPS is equipped with a cold start feature which allows start up of the UPS with no mains input present. This allows smooth startup of your system even if there is no mains line or generator available. Most UPS systems require that power be present so the UPS is already running when power is lost. This is not necessary with your SOLA 3 10. If your SOLA 310 was turned off for some reason (i.e., moving the UPS or cleaning it) and you need to restart the UPS during mains power loss, simply turn on the rear panel System On/Off Switch while depressing the Test/Silence switch on the unit’s front panel. The SOLA 3 10 will start up from battery. VOLTAGE REGULATION If your incoming mains line voltage is low, the SOLA 310’s internal “booster” will raise the output voltage to the 230V your equipment requires without draining the internal battery. If the input line voltage from your incoming mains line is too high or below the minimum required by the internal booster, the SOLA 310 will automatically switch to BACKUP mode, providing correct power to your equipment from its internal battery. Note Whenever the UPS engages or disengages the line voltage booster, the UPS will click and may momentarily transfer to battery power. 11 Operation \ SOLA 3 1 0 DC SHUTDOWN In the event the SOLA 310’s battery has been depleted to a point where it cannot support your critical load during a power failure, the SOLA 310 will shutdown. It will no longer supply power to your critical load. See page 13 for a description of the low battery audible and visual alarms the SOLA 310 provides prior to shutdown. Upon return of mains power, depending on the voltage level your battery was at when power was restored, one of two things will occur: The front panel lights will all be OFF. The front panel (1) red FAULT light will then illuminate. The audible alarm will continuously sound. To clear this condition, you will have to turn OFF the rear panel SYSYEM ON/OFF switch, then turn it back ON. Make sure you have backed up your work and your load is not doing anything critical when you turn off the UPS. (2) The yellow BACKUP/LOW-BAT light will flash. The green NORMAL light will be steadily illuminated. The audible alarm will sound every four seconds. In this case, you do not need to do anything to clear this condition. The SOLA 310 will recharge its battery automatically. You can silence the alarm by pressing the Test/Silence switch. TEST/SILENCE SWITCH This switch is used to test UPS operation. This switch will only test your system when incoming mains is available. Pressing this switch forces the UPS to go to battery. When you press this switch, the green NORMAL LED will go out and the yellow BACKUP/BAT-LOW LED will illuminate. The audible alarm will emit a single beep approximately every four seconds. When mains power fails, depressing this switch will silence the audible alarm except if the UPS has a depleted battery. The audible alarm will resume if this switch is depressed once again, releasing the alarm silence condition. Operation 12 SOLA 370 COMMUNICATIONS Your SOLA 310 UPS communicates critical system status information to you via front panel LED lights, an audible alarm and a DB-9 port on the rear panel. LED Lights The LED lights are located on the front panel. NORMAL - Green This light is ON when the UPS is receiving mains power. BACKUP/BAT-LOW LED -Yellow This light is on but not flashing when the UPS is providing power from its battery. The light flashes when the battery inside the UPS has less than two minutes of backup time left with a full load. When the batteries are weak and mains power is present, this light flashes and the NORMAL light is non-flashing. If the battery is weak, this light will keep on flashing until the battery has recharged or until you depress the front panel TEST button. This light will flash after an auto test or if the TEST button is pushed again. FAULT - Red .This light illuminates when the UPS is in a fault condition (e.g., battery depletion). Audible Alarm If the incoming mains line fails and the unit is running on battery, the audible alarm will beep every four seconds. If the internal battery is low or if there is an overload, the audible alarm will beep once every second. If the battery is low, the audible alarm cannot be silenced without turning OFF the System On/Off Switch on the rear of the UPS. If the UPS is in a fault condition, the audible alarm will sound continuously. DB-9 Port/Contact Closures A complete description of your SOLA 3 10’s remote communication capabilities is provided on pages 8 and 9 of this manual. 13 Communications SOLA 3 1 0 BATTERY Your SOLA 310 comes equipped with an internal sealed, maintenance free leadacid battery. It is neither user-replaceable nor user-serviceable. The SOLA 310 UPS has been designed for quick, easy battery replacement by a qualified service technician. Listed below are the estimated run-times for the SOLA 3 10’s internal batteries, based on full-load and half-load conditions. TYPICAL INTERNAL BATTERY RUNTIMES TABLE 2 * Battery nmtime at 100% 0.625 pf load. Recharge time: 8 hours minimum to meet backup time if V,, = 230V. BATTERY LIFE Batteries have a limited lifetime, even the high-quality rechargeable batteries used by SOLA. Battery life is impossible to predict accurately because of the many variables involved (i.e., load, cycling and ambient temperature). Experience has shown that batteries can be expected to last three to five years under good conditions. Battery life can be reduced by 50% or more by operating the unit at temperatures of 27°C (80°F) or above. By operating and storing the unit in a proper environment (see Environmental Speci$cations, page 6), you can obtain maximum battery life. Batteries should be replaced when the backup time (with the same load) is only 60% of what it was when the battery was nearly new (note: initial battery runtimes actually improve after several complete discharge cycles). Battery/Battery Life 14 SOLA 3 1 0 STORAGE The UPS must be kept at reasonable temperatures to obtain maximum battery life [15.6” to 21.1” C (60” to 70” F) is ideal]. N o t e The unit MUST be recharged every 6 months to recharge its internal batteries. The unit must be recharged more frequently if it is stored above 35” C (95” F) to obtain maximum battery life. This is accomplished by simply plugging the unit into mains power for 12 hours with the rearpanel SYSTEM ON/OFF SWITCH in the ONposition. The warranty on this product will be affected if the unit is improperly stored. MAINTENANCE AND CLEANING Your SOLA 310 UPS requires little or no maintenance. Occasionally, the input and output connections should be inspected for signs of damage and repaired if necessary. If you would like to clean the unit, first remove allpower to the unit by turning OFF the-unit at the System On/Off switch and unplugging the unit from the wall outlet. If the unit is operating in an unusually dusty or dirty area, carefully vacuum any dust from the input vents, as well as the chassis holes located on the sides of the UPS. 6l WARNING Clean only the external surfaces of the unit. Use a cloth dampened (not soaking) with water only. Allow the unit to completely dry before returning the unit to service. 15 Storage/.aintenance SOLA 3 1 0 FUSE REPLACEMENT The input fuse is located under the mains input receptacle. WARNING Before replacing the fuse or opening the fuse holder, turn OF’F the UPS via the rear panel System On/Off Switch and unplug the UPS from the wall receptacle. To open the fuse holder, use a non-metallic tool and pry the fuse holder cover from the bottom towards you. Do not use pens, pencils, paper clips, scissors, letter openers or similar fragile or metal items to remove the fuse holder cover. You should hear a double “snap” as the cover and the clip holding the original fuse release. Note: models 310-1000-A and 310-1000-E have a twist and lock fuse receptacle. Do NOT pry these fuse holders. Grasp the old fuse and gently pull it out. If you have never replaced the fuse before, there is a new spare fuse inside the fuse holder (except for 1000 VA units). Insert the new fuse into the fuse holder. WARNING When replacing fuses, replace only with fuses of the same type and rating. Install the fuse cover, ensuring that it locks in place. Turn off and unplug all of your equipment from the UPS. Plug your UPS only into the wall receptacle and turn ON the rear panel System On/Off Switch. If the replacement fuse blows when none of your equipment is attached to the UPS, your UPS probably needs to be repaired. Contact your local SOLA distributor or the factory for instructions . If the replacement fuse did not blow, then proceed with plugging in and turning on your equipment one piece at a time, waiting a few moments before proceeding to the next piece. If the fuse blows after any given piece of equipment is plugged in and turned on, then either the UPS is being overloaded for its VA rating or you may have an internal short in your equipment. Fuse Replacement 16 SOLA 370 TROUBLESHOOTING GUIDE Please follow the steps below in sequence before calling for assistance. NO OUTPUT. UNIT WON’T POWER UP. 1. Is the System On/Off Switch at the rear of the unit in the “ON” position? 2. Will the UPS perform a cold start - that is, will it start without mains power present? Disconnect the line cord. Turn the System On/Off Switch ON while depressing the front panel Test/Silence Switch (see page 11, “Cold Turn on the System On/Off Switch. Start”). The unit should start from battery. If the unit does not start, call SOLA Technical Support. 3. Is mains power available to the UPS? Check your mains input with a meter. Verify that voltage is present and correct for the UPS and your equipment. 4. Is the input fuse on the rear of the UPS (under the input line cord receptacle) blown? If yes, replace the fuse with one of same type and rating (see page 16, FUSE REPLACEMENT). If the fuse blows again, call SOLA Technical support. If no, call SOLA Technical Support. 5. Is the green “NORMAL” LED on the front of the unit illuminated with input mains supplied to the unit? Follow the instructions titled “FAULT LED IS ILLUMINATED AND AUDIBLE ALARM SOUNDS CONTINUOUSLY” on the next page. 6. Is the red “FAULT” LED on the front of the unit illuminated? Call SOLA Technical Support. UPS RUNNING ON BATTERY 1. Is the yellow “BACKUP” LED on the front of the unit illuminated? You have lost mains power or mains power is no longer within operating specifications. Check your mains input with a meter. If normal operation does not resume when mains power returns, call SOLA Technical Support. 2. 3. Is the input cord plugged into the UPS properly? Verify the input power cord is plugged completely into the back of the unit. Is the input fuse on the rear of the UPS (under the input line cord receptacle) blown? If yes, replace the fuse with one of same type and rating (see page 16, FUSE REPLACEMENT). Iftbe fuse blows again, call SOLA Technical support. If no, call SOLA Technical Support. I 7 Troubleshooting SOLA 3 1 0 TROUBLESHOOTING GUIDE (cont’d.) Please follow the steps below in sequence before calling for assistance. I UPS SWITCHING CONSTANTLY TO BATTERY. 1. 2. Is mains input to the UPS within operating specifications? (a.) Verify the mains input with a meter. (b.) Plug the UPS into a different line. (c.) If the problem continues after performing the two steps above, call SOLA Technical Support. Is a laser printer plugged into the same mains circuit? Plug the UPS or printer into a different mains circuit, If problem continues, call SOLA Technical Support. “BAT-LOW” LED ON FRONT PANEL IS ILLUMINATED. 1. Was there an extended power outage? (a.) Recharge the batteries for four hours. (b.) Press the “TEST/SILECE” button. (c.) If the “BAT-LOW” LED continues to flash after you have performed the two steps above, call SOLA Technical Support. “FAULT” LED IS ILLUMINATED AND AUDIBLE ALARM SOUNDS CONTINUOUSLY. Remove the load plugged into the UPS. Check load for a short. Remove the short. Turn the System On/Off switch OFF, then ON. If the condition does not clear, call SOLA Technical Support. 2. UPS is overloaded. Remove the least critical load. Turn the System On/Off switch Off, then ON. If problem continues, call SOLA Technical Support. 3. A surge protector outlet strip is plugged into the UPS. Remove the surge protector outlet strip. Turn the System On/Off switch OFF, then ON. 4. The battery can no longer support the load and a DC shutdown condition exists. See page 12, DC SHUTDOWN, for steps to remedy this condition. 1. UPS DID NOT COME ON WHEN A POWER FAILURE OCCURRED. 1. The UPS battery may be dead or completely discharged. Remove the load from the UPS. Allow the UPS battery to recharge (see page 6, Step 3), then turn the System On/Off switch OFF, and then ON. The UPS will do a self-test (see page 6). If the UPS does not come on, the battery may need replacement. Troubleshooting 18 SOLA 3 1 0 SPECIFICATIONS Input: Nominal Voltage Rating: 23OV Input Voltage Range: 166V - 263V +I-3%. Input Current: Nominal rms current: (with full load on the UPS) Maximum rms current: Input Frequency (in Hz): Nominal: Range: Input Protection: Power: VA Rating: 79 Model 310-300-A & 310-300-E: Model 310-400-A & 310-400-E: Model 310-750-A & 310-750-E: Model 31 O-l 000-A & 31 o-1 000-3: Model 310-300-A & 310-300-E: Model 310-400-A & 3 10-400-E: Model 310-750-A & 310-750-E: Model 31 O-l 000-A & 31 O-l 000-E: 1.43A 1.91A. 3.59A 4.78A. 1.76A maximum 2.35A maximum 4.00A maximum. 5.aaA maximum. 50160 Hz, +I- 3Hz. 50 Hz: 47-53 Hz. 6 0 Hz: 57-63 Hz. Model 310-300-A & 3 10-300-E: Model 310-400-A & 310-400-E: Model 310-750-A & 310-750-E: Model 31 O-l 000-A & 31 O-l 000-E: Model 3 10-300-A & 310-300-E: Model 310-400-A & 310-400-E: Model 310-750-A & 310-750-E: Model 31 O-l 000-A & 31 O-l 000-E: 3.15A fuse. 3.15A fuse. 4.00A fuse. 6.30A fuse. 300 VA. 400 VA. 750 VA. 1000 VA. Specifications SOLA 370 SPECIFICATIONS (cont’d.1 Power (cont’d.): Watts: Output Power Factor: Output Voltage: Waveform: Model 310-300-A & 310-300-E: Model 310-400-A & 3 10-400-E: Model 310-750-A & 310-750-E: Model 31 O-l 000-A 8, 31 O-l 000-E: 230V. V OUT = VI, Output Frequency Range: Line mode or boost mode: Battery mode: Efficiency: Line mode or boost mode: Battery mode: 470 Watts. 625 Watts. Modified sinewave. Line Mode Regulation: For input voltage between + 15% and -15% of nominal Battery Mode Regulation: 250 Watts. 0.625 typical. Nominal voltage (V,O,): For input voltage between -15% and -22.5% of nominal 190 Watts. V OUT = v,,x 1.12 = 230V +/-lo% (Note: V.,, = 230V V -lo!?% at 15 seconds before the two minute shutdown alarm.) Same as input frequency. 50 Hz/60 Hz, +I-1 Hz (free running). 90% minimum. 70% minimum (at 100% load with battery fully charged). Short Circuit and Overload Protection: Same as input protection. Line mode: . The inverter is fused and current limiting. Battery mode: Specifications 20 SOLA 3 1 0 SPECIFICATIONS (cont’d.) See Table 2, page 14. Battery: Recharge time: Communications Front panel display: 8 hours to rated runtime at V,, = 230V. Interface: Audible alarm: Line Loss: Battery Low: UPS Fault: Overload: Green LED = Normal. Steady Yellow LED = Back-up (on battery). Blinking Yellow LED = Battery low. Red LED = Fault. Test/Silence switch. One beep every four seconds. One beep every one second. Continuous tone. Continous tone. Interface: The unit has a single DB-9 connector on the rear of the unit. UPS control and monitoring signals can be sent to your host computer via this DB-9 and the DB-9 adapter enclosed with your unit. Refer to pages 8 and 9 for full pinout details of the DB-9 and the adapter.These signals include: Mains Operation. Battery Operation. Low Battery Alarm. Remote Shutdown. Transfer: Mains to inverter (from full load to no load): lnverter to mains (from full load to no load): Environment: Temperature: Operating: Storage: 21 < 1 Oms typical during blackout condition. < 1 Oms typical during blackout condition. O’= C to 40” C (32O F to 104” F). -2O=’ C to 50” C f-4’ F to 122’ F). Humidity: 0 - 95%, non-condensing. Acoustic noise level: <45dB (on battery backup). Specifications SOLA 3 1 0 SPECIFICATIONS (cont’d.) Physical: Dimensions: Model 310-300-A & 310-300-E: Model 310-400-A & 310-400-E: Model 310-750-A & 310-750-E: Model 31 O-l 000-A & 31 O-l 000-E: Weight: Model 310-300-A & 310-300-E: Model 310-400-A & 3 10-400-E: Model 310-750-A & 310-750-E: Model 31 O-l 000-A & 31 O-l 000-E: 85mm W x 153mm H x 356mm D (3.3” W x 6.0” H x 14.0” D). 85mm W x 153mm H x 356mm D (3.3” W x 6.0” H x 14.0” D). 122mm W x 198mm H x 352mm D (4.8” W x 7.8” H x 13.9” D). 122mm W x 198mm H x 387mm D (4.8” W x 7.8” H x 15.2” D) 7 Kgs. (15.4 Lb%) 7 Kgs. (15.4 Lbs.) 13 Kgs. (28.7 Lbs.) 14 Kgs. (32.OLbs.j Safety Agency Approvals: TUV EN50091-1 (1993.05) and CE Mark. Mechanical: Cooling: Convection cooled. Output Receptacles: Number of receptacles Model 1 3 10-300-A 310-300-E: 2 3 10-400-A 1 3 10-400-E: 2 310-750-A 2 2 310-750-E: 31 O-l 000-A 4 4 31 O-l 000-E: Specifications 22 SOLA 3 1 0 LIMITED WARRANTY SOLA warrants this hardware product against defective material or workmanship for a period of two years from the date of purchase by the end-user. Consumable and/or field replaceable items such as fuses and MOVs are not warranted. SOLA will repair or replace the defective product at no charge to the buyer and will pay all reasonable domestic two-way ground freight charges. The warranty is void if SOLA determines that the product was subjected to conditions outside the normal operating characteristics stated in the manual, or if there had been shipping damage. Any technical advice furnished before or after delivery in regards to the use or application of SOLA products is furnished without charge and on the basis that it represents SOLA’s best judgement under the circumstances, but it is used at the recipient’s sole risk. SOLA shall in no event be liable for other direct, special, incidental, consequential, indirect or penal charges. Limitation of Remedies Excepting injuries to persons or damage to physical property, SOLA’s liability (whether under the theories of breach of contract or warranty, negligence, or strict liability) for product it manufactures and/or sells shall be limited to the purchase price of such products. Consequentid Damages In no event shall SOLA be liable for consequential damages arising out of or in connection with this agreement. Including without limitation breach of any obligation imposed on SOLA hereunder or in connection herewith. There are no other warranties which extend beyond the description of the face thereof. Repaired Products Warranty on repaired products is for ninety days, on the repairs made, or the remainder of the warranty, whichever is greater. 23 Warranty SOLA 3 1 0 RETURN POLICY Most instances of initial failure to operate properly can be remedied through a telephone conversation between the user and SOLA. Telephone and fax numbers for principal SOLA offices arc on the back cover of this manual. If, during the course of your call, it is determined that a product must be returned, your service representative will provide you with instructions. All returns to SOLA must have an R/A Number. The following information is required to obtain an R/A Number: 1. SOLA catalog number. 2. Serial number. 3. Company name, address, phone number and contact person. 4. Proof of purchase. 5. Special instructions, if any. 6. Description of problem. Shipments must be made in the original packing container. Damage resulting from shipment in a non-original container will void this warranty. For proper handling upon receipt at SOLA, the R/A Number must be clearly placed in several locations on the outside of the package. SOLA is not responsible for damage to returned goods not packaged properly or customer-abused units. Return Policy 24 You have purchased a UPS that will provide you with many years of service, protecting your equipment from surges, sags, and blackouts. This product incorporates the highest quality standards in engineering, manufacturing and testing, and carries a limited two year warranty against defects in material and workmanship. This product is backed by over 60 years of pride and integrity. We are sure you will agree, there is no substihlte for a SOLA. Did you know that SOLA also makes: - Single phase UPS systems up to 15 kVA - Plug-in Power Conditioners to 3 kVA - Hard-wired single phase power conditioners to 15 kVA - Constant voltage transformers to 7.5 kVA - mains/DC switching and linear power supplies - CVDC constant voltage ferroresonant power supplies - Low voltage general purpose transformers - Industrial control transformers - Three phase UPS systems up to 350 WA. SOLA products are available through an extensive distribution network. These distributors offer literature, technical assistance, and a wide array of off-the-shelf products for the fastest possible delivery. In addition, SOLA field sales offices are conveniently located to provide prompt attention to customer needs. Call SOLA direct to find the closest authorized distributor. Principal facilities: Phone North America: Inside Illinois or overseas: Outside Illinois: Inside Canada: Outside Canada: Australia: SOLA Australia Europe: SOLA U.K. Borri Elettronica (Italy) SOLA AG (Switzerland) Mexico: Industrias SOLA Basic Singapore: SOLA Singapore (708) (800) (800) (416) 439-2800 289-7652 265-7652 252-6465 Facsimile (708) (800) (800) (416) 439-l 160 626-6269 387-0731 252-3275 (61) 3-706-5022 (61) 3-794-9150 (44) 1234-327941 (39) 575-5351 (41) 56-339595 (44) 1234-216926 (39) 575-310077 (41) 56-339555 (525) 558-1833 (525) 558-7576 (65) 742-9796 (65) 742-853 1 SOLA: Worldwide Manufacturers of Power Protection, Conversion and Transformation Products P/N 272-38055-0300-00 Rev. 01 12/94 61 4-05323-00