HUSKY
Your Health
Program
This is a guide to help you understand
the benefits and programs offered by
the HUSKY Health program
Important Contact Information
Services
This is your HUSKY Health!
Contact Information*
Member Services
HUSKY Health Program
800.859.9889
www.huskyhealth.com
Access Health CT
855.805.4325
www.accesshealthct.com
(For eligibility questions, to apply or renew HUSKY A, B,
and D & to update personal information for HUSKY B)
Nurse Helpline
24 hours a day/365 days a year
800.859.9889
To Report Changes or Update Your
Personal Information
www.huskyhealth.com
Follow prompts
(For HUSKY A, C and D)
click “For Members,” then “Update
Your Personal Information”
Behavioral Health Services
CT Behavioral Health Partnership: CT BHP
877.552.8247
www.ctbhp.com
Dental Services
CT Dental Health Partnership: CTDHP
855.283.3682
www.ctdhp.com
Non-Emergency Transportation Services
888.248.9895
(HUSKY A, C, and D members’ medical, dental, and
behavioral health appointments)
http://memberinfo.logisticare.com/
ctmember
Pharmacy Services
CT Pharmacy Assistance Program
866.409.8430
DSS Benefit Center/ConneCT
(For all Social Service benefits and eligibility
questions and to apply or renew for HUSKY C only)
Electronic Benefit Transfers (EBT)
(For SNAP, TFA, and cash assistance)
855.626.6632
www.connect.ct.gov
866.409.8430
Medicare
800.633.4227
www.medicare.gov
Fraud Reporting Hotline
866.700.6109
Spend Down Processing Center
877.858.7012
Xerox Call Center
800.656.6684
* For the deaf or hard of hearing, please dial 711 or use your
HU SKY Hea lt h P ro g ram Gui d e
Our Member Services department is here to help with any questions
you have about HUSKY Health, including how to find a doctor. Please
call us at 1.800.859.9889, Monday through Friday from 8:00 a.m. to
6:00 p.m. We can help whether you speak English, Spanish or any other
language, so please call us. You can also contact us by email. We use
secure email to help protect your personal information. To email us,
visit www.huskyhealth.com, click “For Members,” “Contact Us,” then
“send us a secure member email.”
HUSKY Health Member Services will help you:
●● Find a doctor
●● Make an appointment
●● Choose or change a Primary Care Provider (PCP)
●● Learn about your covered services and how to use them
●● Get any of our written materials translated into your
language, printed in a larger font or copied into braille
●● Find resources in your community that can help you
The HUSKY Health website has a lot of information about your benefits,
available services and programs, and important health information.
Please visit www.huskyhealth.com. It’s available 24/7! Be sure to visit the
“Benefits & Member Handbooks” page for more details on your HUSKY
benefits and services.
If you have Medicare, the HUSKY Health program does not take the place
of your Medicare coverage. If you need help understanding how Medicare
and HUSKY work together, please call CHOICES at 1.800.994.9422 to
speak with a counselor in your area.
We look forward to working with you in good health!
The HUSKY Health Program
Telecommunications or Video Relay Service.
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The HUSKY Health program offers many benefits and services to help
keep you in good health. We’re here to work together with you and
your doctors to make sure you get the best care possible. This helpful
guide gives you information about your HUSKY benefits, services and
programs we have to help you manage your health.
●● Learn about special programs available to you
888.328.2666
Hewlett Packard Enterprise Client
Assistance Center
Claims-Related Questions
(For HUSKY B Premium Billing issues only)
Dear HUSKY Health Member,
@HUSKYHealthCT
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Your HUSKY Health Care
●● The PCMH team works with you to stay healthy by helping
you keep up with preventive care like vaccines and cancer
screenings, and by treating illnesses.
HUSKY Health Providers
Any healthcare you receive through the HUSKY Health program
must be from providers who are part of the Connecticut Medical
Assistance Program (CMAP) network. Any orders, referrals and
prescriptions you receive must also be from providers who are part
of CMAP. The HUSKY Health Provider Directory is available to you at
www.huskyhealth.com. Click on “For Members,” “Find a Doctor,” then
“Search for a Provider.” If you need help finding a provider, please
call Member Services at 1.800.859.9889.
If you are having problems finding providers and the care you need,
Member Services has an Escalation Unit to help. We will work with you
one-on-one to help you get the providers and the care you need.
If you make an appointment with a provider that you cannot keep, it
is important to call and cancel the appointment. When you cancel an
appointment, your provider can make room to see another member
who needs care. If you scheduled transportation, it is important to
cancel that, too.
●● Practices can often see you the same day you call. Sometimes
they have evening hours. You don’t have to go to the
Emergency Department for care that is not an emergency.
●● The PCMH team keeps in contact with your other providers
to follow your care.
●● Many practices can talk to you through links on their
websites, as well as by phone.
About Your HUSKY Health ID Card
Your ID card was sent to you in a separate mailing. Your name, ID number,
and the name of your HUSKY program (A, B, C, or D) are on your ID card.
There are also helpful phone numbers on the back of the card. Please
remember to bring both your ID and your gray CONNECT cards to your
appointments. If you have not received your blue and white HUSKY ID card,
contact Member Services at 1.800.859.9889. If you have not received your
gray CONNECT card, contact the DSS Benefits Center at 855.626.6632.
MSHAE0002-1213
Selecting a Primary Care Provider
Your Primary Care Provider (PCP) is the main source of your healthcare
and can help coordinate your care with other providers. If you do not
have a PCP or want help finding a new PCP, please call Member Services.
It is important to feel comfortable with your PCP. You can change your
PCP at any time. If you want to change your PCP, we can help you
choose a new one!
Person-Centered Medical Home
Some PCPs are part of a Person-Centered Medical Home (PCMH). In a
PCMH, a team of people work closely with you to improve your healthcare.
What is a PCMH medical practice?
●● In a PCMH, the provider leads a team that works closely with
you to help with every part of your healthcare. You are a
major player on that team.
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No cost share
HUSKY
A
Create Your HUSKY Health Account
HUSKY Health provides you with access to a MY HEALTH CARE Member
Login where you can create your account and access your secure
information. Please visit www.huskyhealth.com, click “For Members,”
and then “Member Login” on the bottom left of the page. To create your
account, select “New User? Register here.”
Make sure you have your HUSKY Health ID card with you. You will need it
to create your account.
●● A PCMH is a different way to get primary care.
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123456789
@HUSKYHealthCT
●● If you need help creating or accessing your account, please
contact our Web Support Team at 1.877.606.5172, Monday
through Friday, 9:00 a.m.–4:00 p.m.
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Covered Services
Pharmacy*: 1.866.409.8430
Medical Services*: www.huskyhealth.com
Your doctor is the first stop for all the services covered under
the HUSKY Health program. Your HUSKY Health medical
services* provided by CMAP enrolled providers include:
●● Preventive and well-care visits, such as check-ups,
screenings, and vaccines or ‘shots’
Pharmacy services and medicines that need a prescription are covered
under the HUSKY Health program. Some medicines that you can
buy “over the counter” may be covered when your doctor writes a
prescription for them. If you have both Medicare and HUSKY, you
may have a co-payment at the pharmacy. The Connecticut Pharmacy
Assistance Program can answer your questions about pharmacy benefits.
Connecticut Pharmacy Assistance Program Phone Number:
●● 1.866.409.8430 Monday through Friday, 8:00 a.m.–5:00 p.m.
●● Doctor visits and urgent/emergency care if you are
sick or injured
Dental*: www.ctdhp.com
●● Inpatient and outpatient hospital services
●● Laboratory tests
●● X-rays and other radiology services
The Connecticut Dental Health Partnership (CTDHP) can help you find a
dentist to provide dental services.
●● Eye exams when medically necessary
CTDHP Phone Number:
●● Eyeglasses; some limits apply on type of frames and lenses.
Limits also apply on how often you can get glasses if you are
age 21 or older.
●● Smoking cessation and nicotine replacement therapy
●● Home health and durable medical equipment
Some services require prior approval.
Medically eligible children in HUSKY B may also qualify for HUSKY Plus
supplemental coverage.
Behavioral Health Services*: www.ctbhp.com
The Connecticut Behavioral Health Partnership (CT BHP) can help you
find the mental health and/or substance abuse services you need.
●● 1.855.283.3682 Monday through Friday, 8:00 a.m.–5:00 p.m.
Non-Emergency Medical Transportation:
http://memberinfo.logisticare.com/ctmember
If you do not have transportation, LogistiCare may be able to help you
get to your medical, dental, and behavioral health appointments. You
must request assistance before your appointment. Non-emergency
medical transportation services are available ONLY for HUSKY A, C, and
D members. For details on services, please call LogistiCare.
LogistiCare Phone Number:
●● 1.888.248.9895 Monday through Friday, 7:00 a.m.–6:00 p.m.
CT BHP Phone Number:
●● 1.877.552.8247 Monday through Friday, 9:00 a.m.–7:00 p.m.
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For more details on your benefits and services, review your
handbook online at www.huskyhealth.com. Click “For Members,” then
“Benefits & Member Handbooks.” You can also call Member Services
at 1.800.859.9889, Monday through Friday, 8:00 a.m. – 6:00 p.m.
If you are deaf or hard of hearing, please dial 711, or use your
Telecommunications or Video Relay Service, to learn more
about any of your HUSKY Health covered services.
*For HUSKY B members: Co-pays, premiums and benefit limits may apply.
*For HUSKY B members: Co-pays, premiums and benefit limits may apply.
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Let’s Keep In Touch!
24/7 Nurse Helpline
HUSKY Health is here to help you to be as healthy as you can be,
but we can’t do that if we can’t reach you.
If you are a HUSKY A, C or D member, please visit www.huskyhealth.com
and click on “For Members,” then “Update Your Personal Information.”
You’ll be taken to the DSS page on Reporting Changes. Please follow the
directions provided to create a new account or to access your existing
account. If you/your child is a HUSKY B member, please report changes
online through Access Health CT at www.accesshealthct.com, or call
Access Health CT at 1.855.805.4325.
●● If you have questions, call our Member Services staff at
1.800.859.9889, Monday through Friday, 8a.m.-6 p.m.
●● Email us by going to www.huskyhealth.com, selecting
“For Members,” “Contact Us,” then “send us a secure member email.”
●● Like us on Facebook at www.facebook.com/HUSKYHealthCT
or follow us on Twitter at www.twitter.com/HUSKYHealthCT
for health tips and benefit information.
Please provide us with your email address so you can receive health
tips and information about changes to the HUSKY Health program
HUSKY Health provides you help from nurses all day, every day. Do you
have questions about a health condition? Do you think you need to see
a doctor right away and are not sure if you should wait for your PCP?
Do you have follow-up questions about a recent visit to a doctor that
you forgot to ask? Call the 24-hour Nurse Helpline at 1.800.859.9889
and follow the prompts to speak to a Registered Nurse. You can ask
questions and talk to a nurse about any health issues you may have.
The 24/7 Nurse Helpline is so important that we want to you have the
number handy at all times. Please tear out the Nurse Helpline card from
this brochure and keep it in your wallet. When you have the number
handy, a nurse will always be ready to help you!
Wireless Services for HUSKY Members
As a HUSKY Health member, your household may be eligible for a
prepaid cell phone. If you are not already receiving a discounted wireless
service, you can apply for one through HUSKY Health which includes:
●● A free cell phone (phones do not have picture or
video capability)
●● 350 minutes of talk time per month to make or receive
calls to doctors, nurses, 911, family, or friends*
●● Unlimited text messages
Special Services & Resources
●● Participation in educational programs, such as Text4Baby,
Text4Kids, and Text4Health
Visit Our Website www.huskyhealth.com
There are so many valuable materials on our website. In addition to
information on your HUSKY Health benefits and services, there is
information you can use to be as healthy as possible.
HUSKY Health provides health education materials through StayWell
Solutions. You can find health fact sheets and videos on many topics
to help you and your family answer questions and to learn about your
health and well-being. To access the StayWell Solutions health education
library of materials, visit www.huskyhealth.com, click on “For Members,”
then “Health Education Materials & Programs.”
At HUSKY Health, we want to make sure you get the care you need, the
answers you deserve, and the resources you can use to care for yourself
and your family.
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* Calls to HUSKY Health Member Services will not use any of the 350 free minutes
per month.
If you want to enroll in this program, visit www.safelink.com
or call SafeLink at 1.877.631.2550.
When you get a prepaid cell phone through HUSKY Health, we can send
you text messages about your benefits and services with reminders to use
them. You can choose to participate in our programs on these health topics:
Text4Baby delivers health tips during pregnancy and your baby’s first year.
Text4Kids delivers health tips and reminders to parents about well-child
visits, nutrition, what you can expect as your child grows, and what to do
if you have concerns.
Text4Health can be your mobile health coach! Messages give simple
steps to help you lead a healthier life. You will receive messages
about health topics, fun quizzes, and ways to improve your health
with 30-day challenges.
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Care Management
HUSKY Health’s Care Management team is here to help you manage your
high risk or chronic condition. Our nurses, dieticians and community
health workers work directly with you and your providers. Our Care
Management team can help you find a doctor, manage your medical
visits and learn about the best diet for your health. Whether you are
living with diabetes, expecting a baby or dealing with chronic pain; the
Care Management team is here to help you.
HUSKY Health’s Care Management team supports you by:
●● Making sure you receive the care you need when
you need it
●● Making sure that you understand and can follow
your doctor’s orders
●● Helping you work through and manage changes
in your symptoms between doctor visits
●● Visiting you at home for extra support and help managing
your surroundings to stay healthy
●● Providing education about diet and nutrition to best
manage your health conditions
●● Healthy Airways Program
The Healthy Airways program works with members who have
asthma. Our Care Management team makes sure members
have an Asthma Action Plan, know when to follow the action
plan, and what to do if symptoms do not get better. We
answer questions about the different types of medications
prescribed and when to use them.
●● Healthy Living with Diabetes
The Healthy Living with Diabetes program supports members
who have diabetes. Our Care Management team works with
members and their doctors to develop a plan of care. We also
help members figure out the best ways to manage their diabetes.
●● Living Well with Sickle Cell
The Living Well with Sickle Cell program works with members
who have Sickle Cell Disease (SCD) and their families. SCD is
a lifelong genetic blood disorder that affects a protein in red
blood cells. Our Care Management nurses help members with
SCD and their families access the services needed to improve
and maintain the health of members with this disease.
●● Connecting you to other community support
services when in need of food, clothing or shelter
Some special programs provided by the Care Management
team are:
●● Healthy Beginnings Program
The Healthy Beginnings program is for pregnant women. All
women should receive prenatal care starting in the first three
months of pregnancy. They should also receive post-partum
care during the 8 weeks after the baby is born. HUSKY Health
Care Management nurses work with expecting mothers and
their doctors so that babies are born healthy, safe, and strong.
●● Neonatal Intensive Care Unit (NICU) Program
The NICU program is for babies who are born early, or babies
who need special care after birth. This program starts when
the baby is in the hospital and follows the baby through the
first year of life. Our nurses work with families, hospital staff,
and the baby’s doctor to help these special babies develop.
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Do you think you need to see your doctor right away, or do you have a
health problem that you are not sure can wait? Do you have follow-up
questions about a recent visit to a doctor that you forgot to ask?
Talk With Your Doctor
Sometimes it can be hard to understand healthcare information. It’s
really important that you feel you can talk with your doctor about any
medical questions or concerns you may have. Asking questions can help
you be an active member of your healthcare team.
During your doctor visits, remember to ask:
Call the 24-hour Nurse Helpline
at 1.800.859.9889
We’re
here 24/7,
even at
2 a.m.
and follow the prompts to speak to a registered nurse
1. What is my most important medical concern?
2. What do I need to do first?
Call to ask questions and talk to a
nurse about any health issues you may have.
3. How will this help improve my health?
4.When do I follow up with your office?
It’s also important to keep track of the important information you need to
talk about with your doctor. To help you do this, HUSKY Health is providing
you with some cards that you should use and keep with you. Tear them
out, fill them out and have them with you when you see your doctor.
Know Your Numbers Card
Use the Know Your Numbers Card to help keep track of important
health numbers including your blood pressure, cholesterol and your
weight. Knowing your numbers and keeping track of changes, helps
you work with your doctor so you can be as healthy as possible. Tear
out the Know Your Numbers Card in this brochure and bring it to your
next appointment so you can fill it out with your doctor. Keep your
Know Your Numbers Card with you at all times in a handy place like your
wallet or purse. If you need another card, go to www.huskyhealth.com,
click on “For Members,” “New Members Information,” then
“Download the ‘Know Your Numbers Card’.”
IMPORTANT HEALTH TESTS
IMPORTANT NUMBERS TO TALK TO YOUR
DOCTOR ABOUT*
Total cholesterol (mg/dL)
Normal: under 200
LDL “bad” cholesterol (mg/dL)
Normal: 100-129
Borderline: 130-159
High: 160-189
Very high: over 190
HDL “good” cholesterol (mg/dL)
Women normal: over 50
Men normal: over 40
Triglycerides (mg/dL)
Normal: under 150
Blood pressure (mm Hg)
Normal: under 120/80
Pre-hypertension: between 120-139/80-89
Hypertension: 140/90 or higher
Resting heart rate (beats/min.)
Normal: 60-100
Fasting blood glucose (mg/dL)
Normal: under 100
Prediabetes: 100-125
Diabetes: 126 and above
Body mass index (kg/m2)
MY NUMBERS
Date Checked:
Date to Recheck:
Normal: 18.5-24.9
sure to talk with your doctor about your personal Height:
*Be
health history and the numbers that are right for you.
Weight:
Blood Type:
My Medication Card
My Medication Card
Name of Medication
Use the My Medication Card to keep track of your medications including
your dosages and how frequently you take them. It is important to bring
this list of medicines with you when you see your doctor. Keep this card
with you at all times in a handy place like your wallet or purse. If you
need another card, go to www.huskyhealth.com, click on “For Members,”
“New Members Information,” then “Download the ‘My Medication Card’.”
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How Much I Take/Daily
When I Take It
¿Cree usted que necesita ver a su médico de inmediato, o tiene usted algún problema
de salud que tal vez no pueda esperar? ¿Tiene preguntas adicionales con respecto a
alguna visita reciente con un médico, que se le olvidó preguntar?
Llame las 24 horasa la Línea de Ayuda
de la Enfermera al 1.800.859.9889
y siga las instrucciones para hablar
con una enfermera registrada
Estamos
aquí 24/7,
aún a las
2:00 a.m.
Llame para hacer preguntas y hablar
con una enfermera sobre cualquier
problema de salud que pueda tener.
Know Your Numbers for a Healthier You!
Use your numbers to talk with your doctor
about any health risks you may have.
Keeping track of your numbers and when they should be
tracked again, helps you be as healthy as you can be.
Keep track of your numbers...
Fill in Your Numbers on the back of this card and bring it with you
so you can talk to your doctor about when you should have them
rechecked again.
Talk with Your Doctor
It’s really important that you feel you can talk with your doctor about any
medical questions or concerns. Asking questions can help you be an active
member of your healthcare team.
1 What is my most important medical concern?
2 What do I need to do first?
3 How will this help improve my health?
4 When do I follow up with your office?
SPANISH CONTENT
At your next
doctor visit,
remember
to ask: