www.municipal-payments.com
Client Newsletter
Issue #2009/03
October, 2009
About our newsletter
Do you have a Plan B?
Telephone payments
Welcome to our Internet payment
site newsletter, our method for
informing you about new features
and important news about our
Internet collection products.
Every day, there is a story about
another calamity somewhere in the
world. Whether through weather,
natural disaster, or a pandemic,
thousands, even millions, can be
rapidly affected. With the current
spread of the H1N1 virus, the
potential effect on commerce and
our nation’s economy could be
significant. In order to properly
prepare for such a possibility, the
U.S. Department of Homeland
Security has issued guidelines on
how businesses and critical public
service organizations can minimize
the impact of any such event.
We are very pleased to announce
the availability of a telephone
payment option. This timely
addition to our payment product
portfolio allows you to accept
payments for posted bills or
arbitrary amounts.
If you recently joined us, we
recommend that you request
copies of our past newsletters.
They contain tips that will improve
the site experience for both you
and those you serve. Give us a
call for back issues.
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As always, please contact us if
there is any way we can be of
further assistance.
In this issue:
 Developing a plan to secure
your revenues
 Discover card acceptance
 Telephone payments
 Where are we now? Twenty
five states and counting:
When planning for disturbances,
planners assume a significant
degradation in normal business
operations over an extended period
of time and substantial economic
disruption. By promptly shifting
priorities, efforts, and resources to
sustain essential functions, the
negative effects can be mitigated.
Though organizations with direct
public contact are at the highest
risk, receipts may decline simply
due to the total process involved to
remit payments made by mail.
eCommerce is becoming vital to
revenue delivery, so it is important
for you to make sure your
customers are aware of the option
in advance. You may find that voice
payments made via a telephone
can be an important supplement
(see adjacent article).
Now is the time to develop a plan
for dealing with these inevitable
disturbances. We are willing to help
you be proactive in developing
public relations and action plans
that can improve receipts every
day, not just during an event.
If you are interested in learning
more, please contact us.
The Universal eCommerce Solutions from Systems East, Inc.
The solution is fully integrated with
Xpress-Pay, so your administrative
procedures do not change. Also,
we offer a fixed price per payment
(not per call), so you will not pay
for calls where no payment was
ultimately made.
In addition to offering a new
payment channel, this option can
deliver significant advantages over
other voice payment alternatives.
Contact us now to learn more.
Discover cards accepted
We are also pleased to inform you
that we have added Discover Card
acceptance to compliment the
MasterCard and Visa line of
consumer and business credit and
debit cards currently accepted.
With improved integration, more
attractive rates, and an increase in
popularity, the timing is right to add
the Discover card. Contact us soon
to learn how to offer Discover card
payments to your customers.
Resources
Please call us for assistance with
any system feature, or use the
documentation available in the
site’s administrative menu.
Thank you once again for selecting
us as your online payment solution
provider. Please tell us of topics
you wish to learn more about or
share with others.
 (607) 753-6156

www.systemseast.com