This Consumer Safety Guide offers basic information on the proper and
safe use of scooters. The user should read all other information
provided with the scooter, including but not limited to, the product
owner’s manual, quick start guide, and any other supplemental
information before using the scooter for the first time.
PRODUCT SAFETY
The signal words and safety symbols described below are used on the scooter and throughout all documentation
supplied with the scooter to identify important safety information. It is very important for you (and your attendant, if
applicable) to read their meanings and understand them completely before operating the scooter.
SIGNAL WORD
DEFINITION
DANGER
Indicates an imminently hazardous situation which, if not avoided, will result in death or
severe injury. Property damage may also result.
WARNING
Indicates a potentially hazardous situation which, if not avoided, could result in death or
severe injury. Property damage may also result.
CAUTION
Indicates a potentially hazardous situation which, if not avoided, could result in
moderate or minor injury. This signal word may also be used to alert against unsafe
practices. When not accompanied by a safety alert symbol, this word is used to indicate
a potentially hazardous situation which, if not avoided, could result in property damage.
HAZARD IDENTIFICATION: The hazard identification surround shape is represented as a black
symbol on a yellow triangle with a black border. It is used to indicate a potentially hazardous
condition/situation that could result in personal injury, component damage, or malfunction.
MANDATORY ACTIONS: The mandatory action surround shape is represented as a white symbol
on a blue circle with a white border. It is used to convey mandatory actions that should be
performed as specified in order to avoid a hazardous condition/situation.
PROHIBITED ACTIONS: The prohibited action surround shape is represented as a black symbol
with a red circle and red slash. It is used to convey prohibited actions that should not be performed
at any time or in any circumstances.
LANGUAGE USAGE
This Consumer Safety Guide is intended for distribution in all English-speaking countries where our scooters are
sold. We have chosen to compose this manual using language and spelling common to the USA. Since we
recognize that not all English-speaking countries use the same words or spellings, please refer to the following
chart for some common word variations that may be encountered throughout this manual.
USA
Variation
USA
Variation
USA
Variation
asphalt
tarmac
backward(s)
rearward(s)
center
centre
sidewalk
pavement
authorized
authorised
curb
kerb
path
footpath
counterclockwise
anticlockwise
provider
dealer; agent
path
bridleway
tire
tyre
trunk
boot
yard
grounds
cord
lead
wrench
spanner
turn signal
turn indicator
pocketbook
handbag
color
colour
meter
metre
elevator
lift
labor
labour
Table 1. Word Variations
Copyright © 2014
INFMANU3989/Rev D/September 2014
HAZARD IDENTIFICATION
The hazard identification surround shape is represented as a black symbol on a yellow triangle
with a black border. It is used to indicate a potentially hazardous condition/situation that could
result in personal injury, component damage, or malfunction. Follow all recommended mandatory
and prohibited actions to avoid or prevent potentially hazardous conditions/situations.
PRODUCT SAFETY SYMBOLS
The symbols below represent labels used on the product to identify warnings, mandatory actions, and prohibited
actions. It is very important for you to read and understand these symbols completely. Do not remove these labels
from your product. Please note that not all of the symbols may be used on your scooter model. If a label is
damaged or needs to be replaced, please contact your authorized Provider.
Indicates a potentially hazardous situation which, if not avoided, could result in death or severe
injury. Property damage may also result.
Indicates electrical shock hazard.
EMI/RFI – This product has been tested and passed at an immunity level of 20 V/m.
Indicates that explosive conditions exist.
Corrosive chemicals contained in batteries.
Pinch/Crush points exist.
Do not engage freewheel mode on a decline.
Do not engage freewheel mode on an incline.
Indicates hot surface. Avoid contact.
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HAZARD IDENTIFICATION
The hazard identification surround shape is represented as a black symbol on a yellow triangle
with a black border. It is used to indicate a potentially hazardous condition/situation that could
result in personal injury, component damage, or malfunction. Follow all recommended mandatory
and prohibited actions to avoid or prevent potentially hazardous conditions/situations.
Indicates a mandatory action that should be performed as specified in order to avoid a hazardous
condition/situation. Failure to perform mandatory actions can lead to personal injury and/or
equipment damage.
Read and follow the information in the owner’s manual.
Indicates maximum weight capacity. Stay within the specified weight capacity of your product.
Use only AGM or Gel-Cell batteries to reduce the risk of leakage or explosive conditions.
Contains sealed, non-spillable batteries that meet DOT CRF 173.159 (d), IATA packing instructions
806, IATA provision A67 for safe transportation.
Indicates correct connector orientation. Connect dotted plug to dotted connector.
Battery posts, terminals, and related accessories contain lead and lead compounds. Wear googles
and gloves when handing batteries and wash hands after handling.
Your product must be disposed of according to applicable local and national statutory regulations.
Contact your local waste disposal agency or authorized provider for information on proper disposal
of packaging, metal frame components, plastic components, electronics, batteries, neoprene,
silicone, and polyurethane materials.
Contact your local recycling center or authorized provider for information on proper recycling of
product components.
Indicates component is for indoor use only.
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Consumer Safety Guide
HAZARD IDENTIFICATION
The hazard identification surround shape is represented as a black symbol on a yellow triangle
with a black border. It is used to indicate a potentially hazardous condition/situation that could
result in personal injury, component damage, or malfunction. Follow all recommended mandatory
and prohibited actions to avoid or prevent potentially hazardous conditions/situations.
Keep area clean.
Keep area dry.
N = Neutral (Brakes disengaged; unit in Freewheel Mode)
D = Drive (Brakes engaged; unit in Drive Mode)
Place unit on level ground and stand to one side when changing from drive mode to freewheel mode
or freewheel mode to drive mode.
Indicates a prohibited action that should not be performed at any time or in any circumstances.
Performing a prohibited action can cause personal injury and/or equipment damage.
Do not use batteries with different amp-hour (Ah) capacities. Do not mix old and new
batteries. Always replace all batteries at the same time.
Do not mix AGM and Gel-Cell batteries. Always use batteries of the same type and chemistry.
Keep tools and other metal objects away from battery terminals. Contact with tools can cause
electric shock.
Do not allow unsupervised children to play near the power chair while the batteries are charging.
Removal of grounding prong can create electrical hazard. If necessary, properly install an approved
3-pronged adapter to an electrical outlet having 2-pronged plug access.
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HAZARD IDENTIFICATION
The hazard identification surround shape is represented as a black symbol on a yellow triangle
with a black border. It is used to indicate a potentially hazardous condition/situation that could
result in personal injury, component damage, or malfunction. Follow all recommended mandatory
and prohibited actions to avoid or prevent potentially hazardous conditions/situations.
Do not connect an extension cord to the AC/DC converter or the battery charger.
Do not use a cell phone, walkie/talkie, laptop, or other radio transmitter while operating.
Indicates flammable material. Do not expose to heat sources such as open flame or sparks. Do not
transport batteries with flammable or combustible items.
Do not tamper with, modify, or attempt to repair the mobility device. Contact your authorized
provider for service or repair.
Avoid exposure to rain, snow, ice, salt, or standing water whenever possible. Maintain and store in
a clean and dry condition.
DOES NOT meet ISO 7176-19 standards for occupied transport in a motor vehicle.
Do not remove anti-tip wheels.
Keep your hands, clothing and all other objects away from the tires when driving. Do not allow any
personal belongings or objects to drag behind the scooter when driving. Be aware that loose fitting
clothing or other objects can become caught in drive tires and/or they may become entangled in the
running gear.
Do not operate the power seat, if equipped, while the scooter is in motion.
Not a brake
Not a step. Keep off!
Do not adjust suspension.
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Consumer Safety Guide
HAZARD IDENTIFICATION
The hazard identification surround shape is represented as a black symbol on a yellow triangle
with a black border. It is used to indicate a potentially hazardous condition/situation that could
result in personal injury, component damage, or malfunction. Follow all recommended mandatory
and prohibited actions to avoid or prevent potentially hazardous conditions/situations.
General Safety Guidelines
Your scooter is a state-of-the-art life-enhancement device designed to increase mobility. We provide an
extensive variety of products to best fit the individual needs of the scooter user. Please be aware that the final
selection and purchasing decision regarding the type of scooter to be used is the responsibility of the scooter
user, who is capable of making such a decision, and his/her healthcare professional (i.e., medical doctor,
physical therapist, etc.). The contents of this manual are based on the expectation that a mobility device expert
has properly fitted the scooter to the user and has assisted the prescribing healthcare professional and/or the
authorized provider in the instruction process for the use of the product.
WARNING! The scooter user must consult with his/her healthcare professional (i.e. medical doctor,
physical therapist, etc.) if he/she experiences any changes or deterioration in his/her health or
physical condition that may limit or impair his/her ability to safely operate a scooter.
WARNING! Do not operate your scooter for the first time without completely reading and
understanding all information provided with your scooter, including but not limited to safety
labeling, owner’s manuals, and supplemental instructional booklets.
The following are precautions, tips, and other safety considerations intended to help you become accustomed to
operating your scooter safely. While we recognize that scooter users will frequently develop skills to manage
daily activities that may differ from those illustrated in this guide, it is imperative that all safety guidelines in this
manual be followed to ensure user safety. Failure to follow the safety notices in this and other manufacturersupplied manuals and those located on your scooter can lead to personal injury and/or damage to the scooter,
and may result in voiding the product warranty.
Modifications
We have designed and engineered your scooter to provide maximum mobility and utility. A wide range of
accessories is available from your authorized provider to further customize your scooter to better suit your needs
and/or preferences. However, under no circumstances should you modify, add, remove, or disable any feature,
part, or function of your scooter.
WARNING! Do not modify your scooter in any way not authorized by your provider. Do not use
accessories if they have not been tested or approved for scooter. Approved accessories must be
installed by your authorized provider or a qualified service technician.
WARNING! The addition of accessories to the scooter may change the overall weight, size, and/or
center of gravity of your scooter. It is important to take note of these changes to avoid damage to
the scooter and surrounding property.
The center of gravity of your seating system was factory set to a position that meets the needs of the
demographic majority of users. It is the responsibility of your authorized provider to evaluate your seating
system and make any necessary adjustments to suit your specific requirements to prevent the scooter from
tipping forward, rearward, or to the side.
WARNING! Do not change your seating configuration without first contacting your authorized
provider. Only your authorized provider or a trained service technician should make adjustments
to the seating system.
WARNING! Do not use seating systems on your scooter that have not been tested or approved for
your Scooter. Using unapproved seating systems could affect the center of gravity of your scooter,
resulting in a tip or a fall.
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HAZARD IDENTIFICATION
The hazard identification surround shape is represented as a black symbol on a yellow triangle
with a black border. It is used to indicate a potentially hazardous condition/situation that could
result in personal injury, component damage, or malfunction. Follow all recommended mandatory
and prohibited actions to avoid or prevent potentially hazardous conditions/situations.
Controllers are factory set to a program that meets the needs of the demographic majority of users. The
controller program can affect speed, acceleration, deceleration, dynamic stability, and braking. It is the
responsibility of your authorized provider to evaluate your specific requirements and make any necessary
adjustments to the controller program.
WARNING! If the controller is programmed incorrectly or outside of the safe limits as determined
by your healthcare professional, it can create a dangerous situation. Only the scooter
manufacturer, an authorized representative of the manufacturer, or a trained service technician
should program the controller.
WARNING! Make sure the controller settings on your scooter are evaluated by your authorized
provider every six to twelve months to reduce the risk of collision or tip-over. Contact your
authorized provider immediately if you notice any change in your ability to control the throttle
control lever, hold your upper body erect, or avoid collisions.
You should not modify the electrical system in any way not authorized by the scooter manufacturer.
WARNING! Do not connect any aftermarket or auxiliary devices to the scooter electrical system or
use the scooter batteries to power any aftermarket or auxiliary devices unless you are using an
adapter that has been tested and approved by the scooter manufacturer. Do not cut or splice any
original equipment wires, cables, or harnesses for the purpose of adding aftermarket or auxiliary
devices to the scooter as this may result in damage to the electrical system and batteries.
WARNING! Do not pull on electrical harnesses directly to detach them from the scooter. Always
grasp the connector itself when disconnecting the harness to prevent wire damage.
WARNING! Ensure that the onboard or off-board charger power cord connectors are clean and dry
before plugging the connectors into either the off-board charger socket or the electrical socket.
Service the charger power cord regularly. Failure to do so may result in damage to the electrical
system and/or personal injury.
WARNING! In the event of a loss of power to the scooter, transfer to a safe position, seeking
assistance if needed. Contact your authorized provider immediately to report the incident.
Weight Limitations
Your scooter is rated for a maximum weight capacity. Please refer to the product specifications table for this limit.
Keep in mind that the maximum weight capacity includes the combined weight of the user and any accessories
mounted to the scooter. Stay within the specified weight capacity of your scooter. Exceeding the weight capacity
voids your warranty. We will not be held responsible for injuries and/or property damage resulting from failure to
observe weight limitations.
WARNING! We recommend that you do not use the scooter as a seat during weight training activities or as a weight training apparatus. Such use can lead to undue stress and fatigue on scooter
components, and can also affect center of gravity, resulting in a tip or a fall. We will not be held
responsible for injuries and/or property damage resulting from use of the scooter in weight training
activities or as a weight training apparatus.
WARNING! Do not carry passengers on your scooter. Carrying passengers on your scooter may
affect the center of gravity, resulting in a tip or a fall. We will not be held responsible for injuries
and/or property damage caused by carrying passengers on the scooter.
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Consumer Safety Guide
HAZARD IDENTIFICATION
The hazard identification surround shape is represented as a black symbol on a yellow triangle
with a black border. It is used to indicate a potentially hazardous condition/situation that could
result in personal injury, component damage, or malfunction. Follow all recommended mandatory
and prohibited actions to avoid or prevent potentially hazardous conditions/situations.
WARNING! Do not use the scooter to haul, move, or tow other vehicles, including lawn mowers,
ATV equipment, or other mobility devices. Your scooter was not designed with such use in mind
and any damage or injury incurred from such use is not the responsibility of the scooter
manufacturer.
Figure 1. Weight Limitations
Tire Inflation
If your scooter is equipped with pneumatic tires, you should check or have the air pressure checked regularly.
Proper inflation pressures will prolong the life of your tires and help ensure the smooth operation of your
scooter. Always maintain the recommended psi/bar/kPa air pressure rating indicated on pneumatic tires.
NOTICE: If the tires on your scooter list the psi rating only, use the following conversion formulas to find the bar or
kPa rating: bar = psi x 0.06895; kPa = psi x 6.89476.
WARNING! It is important that the psi/bar/kPa air pressure rating indicated on pneumatic tires be
maintained in the tires at all times. Do not underinflate or overinflate your tires. Low pressure may
result in loss of control, and overinflated tires may burst. Failure to maintain the recommended psi/
bar/kPa air pressure rating in pneumatic tires at all times may result in tire and/or wheel failure.
WARNING! Do not use a high pressure hose to inflate the scooter drive tires. Inflate the tires from a
regulated, low pressure air source with an available pressure gauge. Inflating your tires from a high
pressure or unregulated air source could overinflate them, resulting in a burst tire.
Incline Information
More and more buildings have ramps with specified degrees of inclination, designed for easy and safe access.
Some ramps may have turning switchbacks (180-degree turns) that require you to have good cornering skills on
your scooter.
 Proceed with extreme caution as you approach the downgrade of a ramp or other incline.
 Take wide swings with your scooter’s front wheels around any tight corners. If you do that, the scooter’s rear
wheels will follow a wide arc, not cut the corner short, and not bump into or get hung up on any railing corners.
 When driving down a ramp, keep the scooter’s speed adjustment set to the slowest speed setting to ensure
a safely controlled descent.
 Avoid sudden stops and starts.
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9
HAZARD IDENTIFICATION
The hazard identification surround shape is represented as a black symbol on a yellow triangle
with a black border. It is used to indicate a potentially hazardous condition/situation that could
result in personal injury, component damage, or malfunction. Follow all recommended mandatory
and prohibited actions to avoid or prevent potentially hazardous conditions/situations.
When climbing an incline, try to keep your scooter moving. If you must stop, start up again slowly and then
accelerate cautiously. When driving down an incline, set your scooter to the slowest speed setting and drive in
the forward direction only. If your scooter starts to move down the incline faster than you anticipated or desired,
allow it to come to a complete stop by releasing the throttle control lever. Then, apply light pressure to the
throttle control lever to ensure a safely controlled descent.
WARNING! When on any sort of an incline or decline, never place the scooter in freewheel mode,
especially while seated on it or standing next to it.
WARNING! When climbing an incline, do not zigzag or drive at an angle up the face of the incline.
Drive your scooter straight up the incline. This greatly reduces the possibility of a tip or a fall.
Always exercise extreme caution when negotiating an incline.
WARNING! You should not travel up or down potentially hazardous inclines, including but not limited
to areas covered with snow, ice, cut grass, or wet leaves.
WARNING! Never travel down an incline or ramp backward. Doing so may cause the scooter to tip.
Always exercise extreme caution when negotiating an incline.
WARNING! If your scooter is equipped with a reclining seatback, do not attempt to negotiate
inclines with the seat in a reclined position. Do not attempt to negotiate obstacles with the seat in a
reclined position unless an attendant is present to help stabilize the scooter. Failure to heed these
precautions may result in the scooter tipping over.
Handicap public-access ramps are not subject to government regulation in all countries, and therefore do not
necessarily share the same standard degree of slope. Other inclines may be natural or, if man-made, not
designed specifically for scooters. Your scooter’s ability to travel up inclines is affected by your weight, travel
speed, angle of approach to the incline, and your scooter setup, including seat configuration. Therefore, we recommend that the maximum slope of an incline you attempt to safely ascend or descend on your scooter does
not exceed the maximum allowable incline listed in the product specifications. Refer to the table below for standard degree of slope guidelines that are available for regions as noted. See figure 2.
Geographic Location
Minimum Safe Slope Requirement
USA (Americans with Disabilities Act–ADA
ADA requires 5° (8.7%)
Europe (CE mark) Class A
3° (5.2%)
Europe (CE mark) Class B
6° (10.5%)
Europe (CE mark) Class C
10° (17.6%)
Figure 2. Maximum Allowable Incline Angle (Ascending and Descending)
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Consumer Safety Guide
HAZARD IDENTIFICATION
The hazard identification surround shape is represented as a black symbol on a yellow triangle
with a black border. It is used to indicate a potentially hazardous condition/situation that could
result in personal injury, component damage, or malfunction. Follow all recommended mandatory
and prohibited actions to avoid or prevent potentially hazardous conditions/situations.
WARNING! Your scooter has been tested in accordance with certain ANSI-RESNA and ISO
standards. You should not exceed the performance specifications of your scooter as noted in the
product specifications.
WARNING! Any attempt to climb or descend a slope steeper than that specifically listed in your
scooter product specifications may put your scooter in an unstable position and cause it to tip.
WARNING! Never carry an oxygen tank weighing more than 15 lbs. (6.8 kg). Never fill the front or
rear basket with contents exceeding 15 lbs. (6.8 kg). Doing so could affect the center of gravity of
the scooter, resulting in a tip over.
When you approach an incline, it is best to lean forward. This shifts the center of gravity of you and your scooter
toward the front of the scooter for improved stability. See figures 3 and 4.
Figure 3. Normal Driving Position
Figure 4. Increased Stability Driving Position
Freewheel Mode
Our scooters are equipped with a manual freewheel lever system to allow for manual maneuverability by the
user or a trained attendant. When the scooter is in freewheel mode, the braking system is disengaged. The
scooter should always be returned to drive mode to lock the brakes before leaving the scooter occupant
unattended or returning control of the scooter back to the user.
WARNING! Do not place the scooter in freewheel mode while on an incline or decline. This could
cause the scooter to roll uncontrollably on its own.
WARNING! Do not use your scooter in freewheel mode without an attendant present.
WARNING! Do not place the scooter in freewheel mode while the unit is powered up. Always turn
the scooter power off and remove the key from the key switch before engaging or disengaging
freewheel mode.
Figure 5. Freewheel Mode
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11
HAZARD IDENTIFICATION
The hazard identification surround shape is represented as a black symbol on a yellow triangle
with a black border. It is used to indicate a potentially hazardous condition/situation that could
result in personal injury, component damage, or malfunction. Follow all recommended mandatory
and prohibited actions to avoid or prevent potentially hazardous conditions/situations.
An added feature built into the scooter is “push-too-fast” protection which safeguards the scooter against
gaining excessive speed while in freewheel mode.
“Push-too-fast” operates differently depending on which of two conditions exists:
 If the key is switched “off” while in freewheel mode, the scooter’s controller activates regenerative braking
when the scooter is pushed faster than a maximum threshold which has been preprogrammed. In this case,
the controller is acting as a speed governor.
 If the key is switched “on” while in freewheel mode, you will encounter considerable resistance at any speed.
This prevents the scooter from gaining unwanted momentum should the manual freewheel lever
inadvertently be released while driving the scooter.
WARNING! We strongly recommend that you not tow a scooter equipped with “push-too-fast”
protection. Towing the scooter may exceed the maximum speed threshold, which could result in
damage to the controller, electrical components and wiring, and the motor.
Braking Information
Scooters are equipped with two powerful brake systems—regenerative and disc park brake. Regenerative
braking uses electricity to rapidly slow the scooter to a neutral state. Disc park braking activates
mechanically after regenerative braking slows the vehicle to near stop, or when power is removed from the
system for any reason.
Unless equipped with a specialty device, the speed of your scooter is controlled by a throttle control lever. When the
throttle control lever is moved from the center (neutral) position, an electronic signal is sent to the braking system.
The signal causes the electromagnetic brakes to release, allowing the vehicle to move. The more pressure applied
to the throttle control lever, the faster the vehicle will move up to a preset maximum speed. When the throttle
control lever is released back to the center (neutral) position, the electronic signal is reversed and the
electromagnetic brakes engage, allowing the scooter to decelerate to a stop.
NOTICE: If the throttle control lever is released to the center (neutral) position when negotiating an incline, the
scooter may “roll back” approximately 1 foot (30.5 cm) before the brake engages. This is caused by a momentary
delay when the electronic signal to the brakes is reversed. If the throttle control lever is released while negotiating
an incline in reverse, the scooter may “roll back” approximately 3 feet (1 meter) before the brake engages.
Cornering Information
Excessively high cornering speeds can still create the possibility of tipping. Factors which affect the possibility of
tipping include, but are not limited to: cornering speed, steering angle (how sharply you are turning), uneven
road surfaces, inclined road surfaces, riding from an area of low traction to an area of high traction (such as
passing from a grassy area to a paved area – especially at high speed while turning), and abrupt directional
changes. High cornering speeds are not recommended. If you feel that you may tip over in a corner, reduce your
speed and steering angle (i.e., lessen the sharpness of the turn) to prevent your scooter from tipping.
WARNING! When cornering sharply, reduce your speed and maintain a stable center of gravity.
Avoid shifting your weight in the opposite direction of the turn, which may cause the scooter to
lose traction and tip over.
Public Streets and Roadways
Your scooter is a sophisticated motorized vehicle. As with any type of vehicle, it is the responsibility of the user to
contribute to his/her own safety by adhering to applicable state and local traffic laws, as well as those laws set
forth specifically for operation of personal mobility devices. In addition, scooter users should be courteous to
fellow pedestrians and follow basic safety rules when traveling in high-risk areas such as busy intersections, on
sidewalks, and in parking lots.
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Consumer Safety Guide
HAZARD IDENTIFICATION
The hazard identification surround shape is represented as a black symbol on a yellow triangle
with a black border. It is used to indicate a potentially hazardous condition/situation that could
result in personal injury, component damage, or malfunction. Follow all recommended mandatory
and prohibited actions to avoid or prevent potentially hazardous conditions/situations.
 Avoid operating your scooter on public streets and roadways intended for automotive traffic, such as cars,
trucks, and buses. Your scooter is rated for outdoor use on bicycle paths and other similar roadways
intended for low-speed personal mobility devices. Refer to the code of practice for personal mobility vehicles
in your region for more information.
 Obey all pedestrian traffic signals and signs.
 Remain visible to all traffic by use of safety equipment such as reflectors, lights, and safety flags.
 Reduce your speed and give an audible signal before passing fellow pedestrians on sidewalks.
 Drive on the shoulder of the road or as close as possible to the curb when an adequate sidewalk does not exist.
 Stop and search for any oncoming traffic before crossing a roadway or intersection.
 Stay alert for vehicles entering/exiting parking spaces when navigating through parking lots.
WARNING! In most states, scooters are not legal for use on public roads. Be alert to the danger of
motor vehicles on roads or in parking lots to avoid any risk of severe injury or death.
WARNING! You should not operate your scooter on public streets and roadways intended for cars,
trucks, and other large automotive vehicles. Be aware that it may be difficult for traffic to see you
when you are seated on your scooter. Obey all local pedestrian traffic rules. Wait until your path is
clear of traffic, and then proceed with extreme caution. We strongly recommend the use of safety
equipment such as reflectors/reflective clothing, lights, and safety flags. Contact your authorized
provider for information on the availability of these safety accessories.
Stationary Obstacles (Steps, Curbs, etc.)
Proceed with extreme caution when driving near raised surfaces,
unprotected ledges and/or drop-offs (curbs, porches, stairs, etc.).
Refer to the scooter specifications for information regarding maximum obstacle climbing height for your scooter.
To navigate up over a curb or stationary obstacle:
1. Approach the curb or obstacle slowly, and make sure the
scooter is traveling perpendicular to the obstacle. See figure 6.
2. Increase the forward speed just before the front wheels come in
contact with the obstacle.
3. Reduce the forward speed only after the rear wheels have
cleared the obstacle.
To navigate down a curb or stationary obstacle:
1. Approach the curb or obstacle slowly, and make sure the scooter
is traveling perpendicular to the obstacle. See figure 6.
2. Reduce the forward speed just before the front wheels come in
contact with the obstacle.
3. Increase the forward speed only after the rear wheels have
cleared the obstacle and you are once again on a level surface.
CURB
Figure 6. Correct Curb Approach
CURB
WARNING! Even though your scooter may be
capable of handling greater obstacles, We
recommend that you do not attempt to negotiate a
curb that has a height greater than 2 in. (5 cm). Doing
so could cause instability in your scooter.
Figure 7. Incorrect Curb Approach
Consumer Safety Guide
13
HAZARD IDENTIFICATION
The hazard identification surround shape is represented as a black symbol on a yellow triangle
with a black border. It is used to indicate a potentially hazardous condition/situation that could
result in personal injury, component damage, or malfunction. Follow all recommended mandatory
and prohibited actions to avoid or prevent potentially hazardous conditions/situations.
WARNING! Do not attempt to have your scooter climb or descend an obstacle that is inordinately
high unless you have the assistance of an attendant.
WARNING! Do not attempt to have your scooter proceed backward down any step, curb, or other
obstacle. This may cause the scooter to tip.
WARNING! Do not approach curbs at an angle; instead approach any curb you intend to ascend or
descend in the forward position.
Outdoor Driving Surfaces
Your scooter is designed to provide optimum stability under normal driving conditions—dry, level surfaces
composed of concrete, blacktop, or asphalt. However, we recognize that there will be times when you will
encounter other surface types. For this reason, your scooter is designed to perform admirably on packed soil,
grass, and gravel. Feel free to use your scooter safely on lawns and in park areas.
WARNING! Avoid driving on uneven terrain and/or soft surfaces.
WARNING! Avoid tall grass that can entangle the running gear.
WARNING! Avoid loosely packed gravel and sand.
WARNING! Do not use your scooter on or near railroad tracks or crossings.
WARNING! Do not use your scooter in fresh or salt water.
WARNING! Do not use your scooter at the edge of a stream, lake, or ocean.
WARNING! If you feel unsure about a driving surface, avoid that surface.
NOTICE: If at any time you feel uncomfortable with the way your scooter handles on a particular driving surface,
contact your authorized provider. Your provider may be able to adjust the performance parameters of your
controller program to allow a more comfortable ride.
WARNING! Only the scooter manufacturer, an authorized representative of the manufacturer, or a
trained service technician should program the controller.
Inclement Weather Precautions
Even though your scooter has passed the necessary testing requirements for such use, exposure of your scooter to
inclement weather conditions should be avoided whenever possible. If suddenly caught up in rain, snow, severe cold
or heat while operating your scooter, proceed to shelter at the earliest opportunity. Thoroughly dry your scooter
before storing, charging, or operating your scooter.
WARNING! Operating in rain, snow, salt, mist/spray conditions, and on icy/slippery surfaces can
have an adverse effect on the electrical system and may damage the upholstery or cause the
scooter frame to prematurely rust. Maintain and store your scooter in a dry and clean condition.
WARNING! Prolonged exposure to hot or cold conditions may affect the temperature of
upholstered and non-upholstered items on the scooter, possibly resulting in skin irritation.
Exercise caution when using your scooter in extremely hot or cold conditions or when exposing
your scooter to direct sunlight for prolonged periods of time.
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Consumer Safety Guide
HAZARD IDENTIFICATION
The hazard identification surround shape is represented as a black symbol on a yellow triangle
with a black border. It is used to indicate a potentially hazardous condition/situation that could
result in personal injury, component damage, or malfunction. Follow all recommended mandatory
and prohibited actions to avoid or prevent potentially hazardous conditions/situations.
Ingress of Liquids
WARNING! Even though the scooter has passed the necessary testing requirements for ingress of
liquids, you should keep electrical connections away from sources of dampness, including direct
exposure to water or bodily fluids and incontinence. Check electrical components frequently for
signs of corrosion and have them replaced as necessary.
WARNING! Never take your scooter into a shower, tub, pool, or sauna. Do not operate your scooter
in fresh or salt water, including lakes, streams, or oceans.
Stairs and Escalators
Scooters are not designed to travel up or down stairs or escalators. Always use an elevator.
WARNING! Never use your scooter to negotiate stairs or escalators.
WARNING! Use extreme caution when it is necessary to move an unoccupied scooter up or down
stairs. We recommend that two attendants perform this task, and that the seat, batteries, and any
accessories be removed before attempting the transfer. Use proper lifting techniques and use only
solid, non-removable frame components to lift the scooter.
Elevators
Modern elevators have a door edge safety mechanism that, when pushed, reopens the elevator door(s).
 If you are in the doorway of an elevator when the door(s) begin to close, push on the rubber door edge or
allow the rubber door edge to contact the scooter and the door will reopen.
 Use care that pocketbooks, packages, or scooter accessories do not become caught in elevator doors.
NOTICE: If your scooter’s turning radius is greater than 60 in. (152 cm), it may be difficult to maneuver in elevators
and building entrances. Use caution when attempting to turn or maneuver your scooter in small spaces and avoid
areas that might pose a problem.
Doors
 Determine if the door opens toward or away from you.
 Drive your scooter gently and slowly forward to push the door open, or drive your scooter gently and slowly
backward to pull the door open.
Lift Systems/Elevation Products
If you will be transporting your scooter during travel, you may find it necessary to use a vehicle-mounted lift
system or elevation product to aid in transportation. We recommend that you closely review the instructions,
specifications, and safety information set forth by the manufacturer of the lift/elevation product before using that
product.
WARNING! Not all lift systems/elevation products are rated for use with an occupied mobility
device. We recommend that you do not remain seated in your scooter when it is being used in connection with any type of lift system/elevation product unless:
 That product is rated for occupied use by the manufacturer.
 You are able to occupy your mobility device in strict conformity with the warnings, instructions,
specifications, and safety guidelines set forth by the manufacturer.
WARNING! Always turn off the power to the scooter when you are being transferred via an
elevation product. Failure to do so may result in accidental throttle control lever contact, resulting
in unintended movement and personal injury or product damage.
Consumer Safety Guide
15
HAZARD IDENTIFICATION
The hazard identification surround shape is represented as a black symbol on a yellow triangle
with a black border. It is used to indicate a potentially hazardous condition/situation that could
result in personal injury, component damage, or malfunction. Follow all recommended mandatory
and prohibited actions to avoid or prevent potentially hazardous conditions/situations.
WARNING! Always make sure the scooter is in drive mode when you are being transferred via an
elevation product. If the scooter is left in freewheel mode, unintended movement, personal injury,
and/or product damage could result.
Unoccupied Motor Vehicle Transport
We recommend that you do not remain seated in your scooter while traveling in a motor vehicle. The scooter
should be stowed in the trunk of a car or in the back of a truck or van with batteries removed and/or properly
secured. In addition, all removable scooter parts, including the armrests, seat, and shrouds, should be removed
and/or properly secured during motor vehicle transport.
WARNING! The scooter user should transfer into the motor vehicle seat and use the vehicleinstalled restraint system if and whenever feasible. The scooter user should never sit on the
scooter while it is in a moving vehicle.
WARNING! Although your scooter may be equipped with a positioning belt, this belt is not
designed to provide proper restraint during motor vehicle transport. Anyone traveling in a motor
vehicle should be properly secured in the motor vehicle seat with safety belts fastened securely.
WARNING! Always be sure your scooter and its batteries are properly secured when it is being
transported. Batteries should be secured in an upright position and protective caps should be installed
on the battery terminals. Batteries should not be transported with any flammable or combustible items.
Seating
We provide an extensive variety of seating systems to fit the needs of the individual user. Please be aware that
the final selection regarding the type of seating system to be used is the responsibility of the scooter user, who
is capable of making such a decision, and his/her healthcare professional (i.e., medical doctor, physical therapist, etc.).
WARNING! If the weight capacity of the seating system and the scooter differ, always adhere to the
lesser weight capacity.
WARNING! Should the fittings on your seating system become loose, report the problem
immediately to your authorized provider. Check any actuators for loose, worn, or damaged items
and have any damaged wires replaced immediately.
WARNING! If your scooter is equipped with power seating, check the immediate area to ensure
nothing is trapped in the mechanism before operating the recline or lift features. Always check to
make sure children and pets are clear of the moving parts of the seating system. Do not store items
under the seat that may interfere with operation of the mechanism. Keep area clear prior to and
during movement.
WARNING! Do not recline the seat while driving or while on an incline or decline. This could cause
the scooter to tip over rearwards, resulting in personal injury and product damage.
WARNING! Do not remove the seat cushion supplied with the scooter. Do not place additional
cushions, padding, or pillows on the seat cushion. This could cause an unstable position, resulting
in a fall from the scooter.
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Consumer Safety Guide
HAZARD IDENTIFICATION
The hazard identification surround shape is represented as a black symbol on a yellow triangle
with a black border. It is used to indicate a potentially hazardous condition/situation that could
result in personal injury, component damage, or malfunction. Follow all recommended mandatory
and prohibited actions to avoid or prevent potentially hazardous conditions/situations.
Positioning Belts
Your authorized provider, therapist(s), and other healthcare professionals are responsible for determining your
requirement for a positioning belt in order to operate your scooter safely. Typically, the positioning belt is not
designed for use as a restraining device in a motor vehicle. You should be properly belted into seats approved by
the vehicle manufacturer with your scooter properly stowed for vehicle transport.
Positioning belts should be installed as detailed in “Comfort Adjustments” of the scooter owner’s manual. Once
installed, the belt should be placed across the pelvis as determined by the user’s healthcare professional.
WARNING! If you require a positioning belt to safely operate your scooter, make sure it is fastened
securely during scooter operation. This will reduce the possibility of a fall from the scooter and will
ensure that the positioning belt cannot get caught in the tires while driving.
WARNING! The positioning belt is not designed for use as a seat belt in a motor vehicle, nor is your
scooter suitable for use as a seat in any vehicle. Anyone traveling in a vehicle should be properly
belted into seats approved by the vehicle manufacturer.
WARNING! Make sure the positioning belt is properly secured to the scooter and is adjusted for
operator comfort before each use.
WARNING! Inspect the positioning belt for loose parts or damage, including tears, worn spots, bent
hardware, or damaged latch mechanisms, before each use of the scooter. If you discover a problem,
contact your authorized provider for maintenance and repair.
User Positioning
We recommend that all users be seated in an upright position with their pelvis positioned as far rearward as possible in the scooter seat. All users need to discuss pelvic positioning with their authorized scooter provider, therapist(s), or healthcare professional to determine appropriate pelvic position when seated on the scooter based
on their individual medical needs.
Batteries
In addition to following the warnings below, be sure to comply with all other battery handling information
provided in “Batteries and Charging” of the scooter owner’s manual.
WARNING! Battery posts, terminals, and related accessories contain lead and lead compounds.
Wear goggles and gloves when handling and wash hands after handling.
WARNING! Always use batteries of the exact same type, chemistry, and amp-hour (Ah) capacity.
Refer to the specifications provided with the scooter and in the manual supplied with the battery
charger for recommended type and capacities.
WARNING! Only spill-proof sealed batteries, such as “gelled electrolyte,” that meet DOT CFR
173.159 should be used in the scooter. Replacement batteries should be obtained directly from an
authorized provider to ensure conformity, fit, and function.
WARNING! Scooter batteries are heavy. Refer to the specifications provided with the scooter for
specific battery weights. Anyone lifting scooter batteries should use proper lifting techniques and
avoid lifting beyond his/her capacity.
Consumer Safety Guide
17
HAZARD IDENTIFICATION
The hazard identification surround shape is represented as a black symbol on a yellow triangle
with a black border. It is used to indicate a potentially hazardous condition/situation that could
result in personal injury, component damage, or malfunction. Follow all recommended mandatory
and prohibited actions to avoid or prevent potentially hazardous conditions/situations.
WARNING! Do not lift the batteries by the electrical cables. Always lift the batteries using the straps
provided by the battery manufacturer or by grasping the battery itself.
WARNING! Always protect the batteries from freezing and never charge a frozen battery. Charging
a frozen battery may result in damage to the battery.
WARNING! Battery harnesses must be connected in the proper manner. RED (+) cables must be
connected to positive (+) battery terminals/posts. BLACK (-) cables must be connected to negative
(-) battery terminals/posts. Protective caps should be installed over all battery terminals. REPLACE
cables immediately if damaged, making sure to follow the battery terminal orientation depicted on
the battery wiring diagram located in the product owner’s manual and on the scooter.
WARNING! Do not remove the fuse links from the battery harnesses. If the fuse links appear
damaged, contact your authorized provider for service.
WARNING! Do not attempt to charge the batteries by connecting cables directly to the battery
terminals. Do not attempt to charge the batteries while operating the scooter.
WARNING! Do not mix old and new batteries. Always replace all batteries at the same time.
WARNING! Contact your authorized provider if you have any questions regarding the batteries in
your scooter.
Battery Recycling and Disposal
If you encounter a damaged or cracked battery, immediately enclose it in a plastic bag. Never install a battery with
a cracked or damaged case. If you discover battery acid on or around either battery, apply baking soda to the
affected areas to neutralize the acid. Before reinstalling new batteries, clean the baking soda from the affected
areas. Wear safety goggles and gloves in order to avoid contact with skin and eyes. Contact your local waste
disposal agency or your authorized provider for instructions on proper battery disposal and recycling.
Removable Parts
WARNING! Do not attempt to lift or move your scooter or seating system by grasping or holding onto
any of its removable parts, including the armrest(s), seat cushions, seatback, or shrouds. Grasp only
solid, non-removable frame components to lift or move your scooter or seating system.
Preventing Unintended Movement
WARNING! If you anticipate being seated in a stationary position for an extended period of time,
turn off the power to the scooter. This will prevent unexpected motion from inadvertent throttle
control lever contact. This will also eliminate the possibility of unintended scooter movement from
electromagnetic (EM) sources.
WARNING! Avoid using long or dangling key chains, key fobs, or key rings with dangling
accessories that may interfere with the operation of the throttle control lever, resulting in
unintended or uncontrolled movement of the scooter.
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Consumer Safety Guide
HAZARD IDENTIFICATION
The hazard identification surround shape is represented as a black symbol on a yellow triangle
with a black border. It is used to indicate a potentially hazardous condition/situation that could
result in personal injury, component damage, or malfunction. Follow all recommended mandatory
and prohibited actions to avoid or prevent potentially hazardous conditions/situations.
Reaching and Bending
Never reach, lean, or bend while driving your scooter. Bending forward creates the risk of accidental throttle
control lever contact. Bending to the side while seated creates the risk of tipping. If it is absolutely necessary to
reach, lean, or bend while seated on your scooter, it is important to maintain a stable center of gravity and keep
the scooter from tipping. Make sure the wheels are pointed in the forward position to create the longest possible
wheelbase. We recommend that the scooter user determine his/her personal limitations and practice bending
and reaching in the presence of a qualified healthcare professional. See figures 8 and 9.
WARNING! Do not bend, lean, or reach for objects if you have to pick them up from the scooter
deck by reaching down between your knees, if you have to lean from either side of the scooter, or if
you have to reach over the back of the seat. Movements such as these may change your center of
gravity and the weight distribution of the scooter. This may cause your scooter to tip.
WARNING! Keep your hands, clothing, and all other objects away from the tires when driving. Do
not allow any personal belongings or objects to drag behind the scooter when driving. Be aware
that loose fitting clothing or other objects can become caught in drive tires and/or they may
become entangled in the running gear.
WARNING! Possible strangulation hazard! Be aware that clothing, lanyards, necklaces, other
jewelry, purses, and other accessories worn or carried by you while you are seated on or operating
the scooter may get caught around the armrests or throttle control lever. Be careful to avoid this
potential danger.
Figure 8. Proper Reaching and Bending
Consumer Safety Guide
Figure 9. Improper Reaching and Bending
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HAZARD IDENTIFICATION
The hazard identification surround shape is represented as a black symbol on a yellow triangle
with a black border. It is used to indicate a potentially hazardous condition/situation that could
result in personal injury, component damage, or malfunction. Follow all recommended mandatory
and prohibited actions to avoid or prevent potentially hazardous conditions/situations.
Transfers
Transferring onto and off of your scooter requires a
good sense of balance. Always have an attendant or
healthcare professional present while learning to
properly transfer.
To eliminate the possibility of injury, we recommend that
you or a trained attendant perform the following tasks
before attempting a transfer:
 Remove the key from the key switch.
 Ensure your scooter is not in freewheel mode. See
“Your Scooter” in the scooter owner’s manual.
 Make sure both armrests are flipped up or removed
from your scooter.
 Make sure the seat is fixed securely in place.
Figure 10. Recommended Transfer Position
WARNING! Before transferring, remove the key from the key switch to prevent unintended
movement.
WARNING! Before transferring, position yourself as far back as possible in the scooter seat to
prevent the scooter from tipping forward during transfer.
WARNING! Avoid putting all of your weight on the scooter armrests and do not use the armrests for
weight bearing purposes, such as transfers. Such use may cause the scooter to tip, resulting in a
fall from the scooter and personal injury.
WARNING! Avoid putting all of your weight on the scooter deck. Such use may cause the scooter to tip.
Prescription Drugs/Physical Limitations
Users must exercise care and common sense when operating a scooter. This includes awareness of safety
issues when taking prescribed or over-the-counter drugs or when the user has specific physical limitations.
WARNING! Consult your physician if you are taking prescribed or over-the-counter medication or if
you have certain physical limitations. Some medications and limitations may impair your ability to
operate your scooter in a safe manner.
Alcohol/Smoking
The scooter user must exercise care and common sense when operating his/her scooter. This includes
awareness of safety issues while under the influence of alcohol or while smoking.
WARNING! Do not operate your scooter while you are under the influence of alcohol, as this may
impair your ability to operate your scooter in a safe manner.
WARNING! We strongly recommend that you do not smoke cigarettes while seated in your scooter,
even though the scooter has passed the necessary testing requirements for exposure to cigarette
smoking. You must adhere to the following safety guidelines if you decide to smoke cigarettes
while seated in your scooter.
 Do not leave lit cigarettes unattended.
 Keep ashtrays a safe distance from the seat cushions.
 Always make sure cigarettes are completely extinguished before disposal.
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Consumer Safety Guide
HAZARD IDENTIFICATION
The hazard identification surround shape is represented as a black symbol on a yellow triangle
with a black border. It is used to indicate a potentially hazardous condition/situation that could
result in personal injury, component damage, or malfunction. Follow all recommended mandatory
and prohibited actions to avoid or prevent potentially hazardous conditions/situations.
Flammability Precautions
WARNING! Even though the plastics used on your scooter have been tested and have passed
flammability standards, we recommend that you do not expose your scooter to open flames.
WARNING! Exercise extreme caution when using oxygen in close proximity to electrical circuits
and combustible materials. Contact your oxygen provider for information on using oxygen safely.
WARNING! Replace worn or damaged upholstery immediately to reduce the risk of fire hazard.
WARNING! Be aware that washing of upholstered items may reduce the resistance to flammability
of the fabric.
Hazardous Environments
WARNING! Due to the electrical make-up of our products, we do not recommend use of our
scooters in Class I Division I industrial or commercial environments where the work area could
have a combustible air composition. In such an environment, it is possible for the scooter to
become an ignition source for a fire or explosion.
Sports and Athletics
The scooter user must exercise care and common sense when operating his/her scooter. This includes
awareness of safety issues while participating in sports and athletics. All sports activities run the risk of injury.
We recommend that your scooter be equipped with a positioning belt and that you use sports safety equipment
such as helmets and padding if you choose to participate in sports activities.
In addition, it is your responsibility to inform your authorized provider if you will be participating in sports and
athletics. Your scooter may not be set up properly for sports activities in terms of both seat configuration and
controller program. If you participate in sports activities of any kind, make sure your authorized provider has
monitored your use of the scooter in this activity. This will aid your provider in configuring the scooter to suit your
specific needs safely and comfortably. After any adjustments have been made, your provider should once again
monitor your use of the scooter in this activity to ensure that you are comfortable with the new settings.
WARNING! Participating in sports and athletics is done at the user’s own risk. The scooter user is
responsible for using proper safety equipment and for ensuring that his/her authorized provider
has properly configured the scooter for such use. We will not be held liable for personal injury and/
or product damage resulting from use of the scooter in any sports-related activity.
Electromagnetic and Radio Frequency Interference (EMI/RFI)
WARNING! Laboratory tests have shown that electromagnetic and radio frequency waves can have
an adverse effect on the performance of electrically-powered mobility vehicles.
Electromagnetic and Radio Frequency Interference can come from sources such as cellular phones, mobile
two-way radios (such as walkie-talkies), radio stations, TV stations, amateur radio (HAM) transmitters, wireless
computer links, microwave signals, paging transmitters, and medium-range mobile transceivers used by
emergency vehicles. In some cases, these waves can cause unintended movement or damage to the control
system. Every electrically-powered mobility vehicle has an immunity (or resistance) to EMI. The higher the
immunity level, the greater the protection against EMI. This product has been tested and has passed at an
immunity level of 20 V/m.
Consumer Safety Guide
21
HAZARD IDENTIFICATION
The hazard identification surround shape is represented as a black symbol on a yellow triangle
with a black border. It is used to indicate a potentially hazardous condition/situation that could
result in personal injury, component damage, or malfunction. Follow all recommended mandatory
and prohibited actions to avoid or prevent potentially hazardous conditions/situations.
WARNING! Be aware that cell phones, two-way radios, laptops, electricity generators or high power
sources, and other types of radio transmitters may cause unintended movement of your
electrically-powered mobility vehicle due to EMI. Do not turn ON hand-held personal
communication devices, such as citizens band (CB) radios and cellular phones, while the scooter
is turned on. Be aware of nearby transmitters, such as radio or TV stations, and avoid coming into
close proximity to them.
WARNING! The addition of accessories or components to the electrically-powered mobility vehicle
can increase the susceptibility of the vehicle to EMI. Do not modify your scooter in any way not
authorized by the scooter manufactuer.
WARNING! The electrically-powered mobility vehicle itself can disturb the performance of other
electrical devices located nearby, such as alarm systems.
NOTICE: For further information on EMI/RFI, contact your authorized provider. If unintended motion or brake
release occurs, turn your scooter off as soon as it is safe to do so. Contact your authorized provider to report the
incident.
USER SAFETY NOTICE
Your safety is important to us. If there is any information in this manual which you do not understand, or if you
require additional assistance for setup or operation, please contact your authorized provider. Failure to follow
the instructions, warnings, and notes in this manual and those located on your product can result in
personal injury or product damage and will void the product warranty.
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Consumer Safety Guide
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