THINKING
beyond the ATM:
How end-to-end transaction visibility
improves the consumer experience
Authors:
Robert Johnston, Marketing Director of ATM Software at NCR
Stacy Gorkoff, VP of Strategic Marketing at INETCO
DELIVER AN EXCEPTIONAL CONSUMER BANKING
EXPERIENCE
02
SUMMARY
You could have the best ATM fleet in the business,
performance, to a systems-wide view into how all
equipped with a robust set of service offerings and
the various ATM terminals, services, networks and
multi-channel options. But without the ability to
third party connections are responding along the
manage the performance of your end-to-end ATM
transaction path. A performance management
network in a timely, cost effective manner, your
strategy that combines deep dive ATM terminal
consumer’s banking experience is still at risk of being
performance metrics, transaction response times, and
tainted by transaction performance issues.
real-time analytics on the consumer experience is the
key to cost effective management, timely problem
We’ve all heard this story before. Something,
resolution and consistent consumer service reliability.
somewhere, on your ATM network is causing your
end-customer’s transactions to slow down or fail, but
you don’t know where the issue is. Sometimes you
don’t know how long the problem has existed for,
how many transactions are being affected, or whether
the problem is related to a specific ATM terminal, an
This whitepaper will discuss:
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an exceptional consumer banking experience
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Operations teams tasked with delivering a
telecommunications, EFT, or interbank connection.
network communications issue? Regardless, the longer
the guessing game goes on, the greater the impact
on support costs, revenue generation and customer
loyalty.
The challenges and emerging performance
management requirements of ATM and IT
ATM service such as check imaging or bill pay, or a
Perhaps it is your payments switch or an internal
The growing motivation behind delivering
consistent consumer banking experience
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How a combined ATM and business
transaction management solution provides the
end-to-end visibility needed to address emerging
performance management requirements and
improve the consumer experience.
A business transaction management (BTM) solution,
coupled with your ATM management tool, is the
most effective way for ATM and IT Operations teams
to work together and meet these challenges head
on. BTM solutions, also commonly referred to as
network-level transaction monitoring solutions,
extend monitoring beyond physical ATM terminal
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The growing importance
of the consumer banking experience
The banking industry has been undergoing a
huge transformation due to the recent global
financial crisis. Low interest rates and an
increasing regulatory burden are squeezing
margins. Customer loyalty is now more critical
to profitability and long-term growth than ever
before. This is why many banks are interested in
investing in new technologies that will help
them to:
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Increase operational efficiency
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Holistically manage multi-service and multichannel banking environments
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Obtain data that provides a deeper
understanding of the consumer experience,
segmentation and channel usage
The consumer’s behavior and perception of
financial services has also changed. Trust and
confidence has declined, meaning banks have to
work harder to improve their “trusted” brand
perception. Values have been redefined in terms of
transparency, simplicity and feedback, largely due
to social media. The majority prefer interacting
with customer-facing applications, such as ATM
terminals, mobile phone applications or online
banking options, versus the traditional branch
teller. Expectations around security, accessibility
and timely delivery of services continue to grow,
making customer-centric value propositions and
exceptional customer service delivery a top priority,
and differentiator, for many banks.
04
“How are my ATM services performing
in the eyes of my consumers?”
When it comes to ATM networks, much of the delay
time in ATM transactions was traditionally trimmed
out by fine tuning the terminal mechanisms and
software. In fact, some US networks today report
“…a more recent survey of ATM
operators found that 70% saw the
ATM becoming “more important” or
“much more important” as a customer
touchpoint in the future.”
average hardware uptime between 98 and 99 percent,
and transaction times that run less than 30 seconds.
ATM Marketplace, 2011, “ATM Software
Trends and Analysis 2011
Consumers expect their transactions to complete
without issues. But in today’s ATM environments,
hardware uptime may not be enough to guarantee
ATM transaction times. There are a growing number
of areas within the end-to-end ATM network
infrastructure where performance issues can cause
a consumer’s transaction to fail or slow down.
Critical payment and service transactions are now
running through increasingly complex application
and security architectures involving mobile, virtual,
Cloud or software-as-a-service. The performance
of multi-vendor ATM terminals, multi-functional
service applications and a growing number of third
party switch, telecommunications, EFT and interbank
connections are all critical factors in delivering
consistent service and meeting customer satisfaction.
Today’s ever-changing ATM environments also
require ATM and IT Operations teams to be more
agile when it comes to managing the performance
of multiple services at the ATM. Banks that are
trying to differentiate themselves and keep up with
consumer expectations are continuously rolling out
new security applications and value-added service
functionality such as bill pay, advertising, appointment
booking, EMV, intelligent deposit, check imaging,
mobile transaction staging, machine-to-machine
transfers, mobile top-offs, and prepaid card sales.
Many banks are also expanding telecommunications,
EFT and interbank connections support on the backend. These new services and expanding third party
interoperability connections are driving more change
and a greater number of consumer transactions
through ATM networks than ever before.
How
can you manage
what
you can’t see?
As a result of growing ATM network complexity and
Complex infrastructures and the constant roll-out of
These are all things could have a negative impact on
an increasing number of service offerings, ATM and IT
new services and transaction protocols are making it
revenues, support costs, and ultimately, the consumer
Operations teams are realizing that, even if average
challenging for ATM and IT Operations teams to keep
banking experience.
ATM hardware uptime is between 98 and 99 percent,
up and continue delivering outstanding customer
it is not enough information for them to confidently
service in an efficient, cost-sensitive manner. Multi-
Many existing tools such as ATM hardware monitoring
answer the question,
vendor ATMs, more service functionality and an
solutions, deep-dive application performance
increasing number of third party connections make
management tools, network sniffers, log analyzers
transaction performance issues harder to detect and
and switch monitoring tools were not designed with
isolate. Limited real-time performance visibility and
monitoring complex, multi-service ATM network
the inability to track the performance of end-to-end
environments in mind. Dependency on these
transactions once they leave the actual ATM terminal
traditional tools will often translate into hours and
are translating into:
hours of manual labor to instrument devices and piece
“How are my ATM services
performing in the eyes of my
consumers?”
together fragmented information gathered across
“With the new technology and new
processes, the ATM channel is kind of
the staid old boring channel no longer.
It provides opportunities for financial
institutions that they haven’t seen in
40 years.”
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A greater risk of undetected network
many internal departments and third party service
communications and application performance
providers. That makes it tough to avert customer
issues affecting service availability
service outages and quickly isolate incidents.
A greater chance of third party hand-off issues
occurring
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Longer, more costly remediation processes and
third party “blame storms”
Ed O’Brien, Director of the Banking Channels
Advisory Service at Mercator Advisory Group
ATM Network Complexity - The consumer experience is dependent not only on the start and end points of a
transaction, but on the performance of all the applications and systems touched by their transaction.
05
Emerging performance management requirements for
ATM and IT Operations
ATM and IT Operations teams are primarily
every individual ATM. The system should be able to
make it easy to continuously monitor performance
responsible for rolling out, continuously
tell you if something’s broken, automatically diagnose
across all ATM hardware, software and service
monitoring and supporting the interoperability of
the fault, tell you what to do to get it fixed, and when
applications. By deploying performance management
all the ATM terminals, services, switches, networks
possible, fix it remotely or take care of tech dispatch.
software that is complimentary to existing monitoring
and third party connections that the completion
Ideally, this system could also have the ability to accept
tools, easily scalable and built to capture every
of a consumer’s transaction depends on. To
real-time transaction intelligence alerts on events
transaction, regardless of what protocol type or what
successfully do this in today’s ATM environments
affecting the consumer experience, such as:
customer touch point it originated from, ATM and IT
requires a new level of real-time expertise…and
new tools to make end-to-end management of
Operations teams can:
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the ATM network easier.
Emerging performance management requirements
Response time slowdowns of a host switch or
service application
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Avoid purchasing performance tool redundancies
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Third party or interbank connection failures
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Deploy a more operationally efficient and cost
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Network communication errors
for ATM and IT Operations teams include:
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Full automation of incident management
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Easy access to transaction-derived metrics that
support Key Performance Indicators
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Consolidated performance management across
multi-vendor ATM hardware, software and
service applications
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The ability to query real-time consumer
transaction data and ATM usage data
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Visibility into the individual “hop by hop”
response times of an end-to-end transaction
path
Full automation of incident management
To isolate and remediate transaction performance
issues in a timely, cost effective manner, ATM
and IT operations teams require an incident
management system that will automatically pick
up and analyze the fault status code changes of
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effective management solution
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Access to transaction-derived metrics that
support Key Performance Indicators (KPI’s)
Holistically manage the entire ATM estate and
maximize uptime and performance
ATM and transaction intelligence for incident
The ability to query real-time consumer
transaction data and ATM usage data
management, trending and reporting purposes. They
Isolating performance issues in a timely manner and
are looking for easy access to real-time, transaction-
ensuring that consumer’s transactions are completed
derived metrics that can strengthen business impact
hassle free requires ATM and IT Operations teams
analysis and fault prioritization. This information will
to have on-demand access to detailed transaction
also compliment Key Performance Indicators such as
intelligence. They need the ability to track
ATM Availability, Incidents, Transactions, Unserved
performance for thousands of transactions per second
Customers and Cash Outages.
across the entire ATM network, view this data by
ATM and IT Operations teams need access to deeper
customized groupings, and drill down into the details
Consolidated performance management
across multi-vendor ATM hardware,
software and service applications
The majority of banks have already adopted both
multi-vendor and multi-service ATM strategies. This
means ATM and IT Operations need performance
management solutions that are vendor agnostic and
of a single transaction at any time – all without the
deployment of agents on the host switch, extra traffic
loads or code changes.
Visibility into the individual “hop by hop”
response times of an end-to-end
transaction path
Transaction response times offer ATM and IT
Operations the ability to manage consumer
transactions and service response times through
increasingly complex ATM networks that may involve
software-as-a-service, mobile, virtual or cloud-based
infrastructures. By capturing complete transaction
messages and breaking down the round-trip
transaction rate on a hop by hop basis, it becomes
easier and more efficient to isolate exactly where and
A performance management strategy that can
produce multi-vendor ATM performance metrics,
multi-service response times, and real-time analytics
on the consumer experience is the key to cost
effective management, timely problem resolution
and consistent consumer service reliability. A
combined ATM management and business transaction
management (BTM) solution is a proven way to obtain
the end-to-end visibility and in-depth transaction
intelligence required by ATM and IT Operations teams
to manage complex, ever-changing ATM network
environments.
“One of the most common and
damaging faults in ATM networks is
connection slowdown, whereby the
terminal experiences problems with,
or loses entirely, its connection with
whichever switching connectivity
provider it is using.”
ATMIA Benchmarking Study and 2012
Industry Report
why slowdowns or failures are occurring – anywhere
along an end-to-end transaction path- such as:
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Infrastructure performance issues – Are there
bottlenecks or communication issues on the
network?
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Service performance issues – Are there certain
online banking services, mobile services or other
services offered through your ATM that are either
slow to respond or not responding at all?
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Unsuccessful hand-offs – Is there an issue with
one of your customer facing device interfaces,
the host switch, third party service providers,
telecommunications network providers, interbank
or EFT connections?
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Using the intelligence harnessed by your ATM performance management
tool to improve the consumer banking experience
Providing full automation of incident
management
Many deep-dive ATM performance management
tools are being designed to support full
automation of incident management. Incident
alerts are generated based on thousands of status
codes that ATM devices generate. These tools help
ATM and IT Operations quickly isolate faults at
the ATM, ensure maximum operational efficiency
and deliver a positive consumer experience
through improved first dispatch resolution rates,
streamlined helpdesk support and ATM operations
processes, and achieving maximum ATM uptime.
Consolidating performance management
across multi-vendor ATM hardware and
software
In addition to deep dive performance management
metrics for multi-vendor ATM hardware and
software, the newest versions of ATM performance
management tools such as NCR Gasper VantageTM
and NCR APTRATM Vision are providing more
information about the consumer experience. For
example, APTRA Vision is able to calculate how
many consumers were turned away as the result
of an ATM being unavailable, displaying this as
a Key Performance Indicator (KPI) metric called
“Unserved Customers”.
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The APTRA Vision system also tracks ATM fleet
inventory and software distribution, and provides a
customizable user interface for tracking other KPI’s
that relate to the consumer experience (including
ATM Availability, Incidents, Transactions, and Cash
Outages), trending graphs and a breakdown of the
transaction types that could not be delivered. In the
case of NCR Gasper Vantage and APTRA Vision, these
solutions have also made it possible to forward
real-time transaction intelligence alerts gathered from
the INETCO Insight business transaction management
solution.
Using the real-time transaction intelligence harnessed by your
BTM tool to improve the consumer banking experience
There is a lot going on at the network level that can
Unlike traditional tools, BTM solutions such as
cause a consumer’s transaction to slow down or fail.
INETCO Insight were built to continuously monitor
This is why the performance information ATM and IT
the end-to-end performance of critical consumer
Operations teams need to truly understand what the
transactions running through complex, ever-
consumer is experiencing is found “always on” the
changing networks. They capture in-depth profiles
wire.
for every transaction, providing insight into network
Business transaction management (BTM) solutions,
communications, service application performance and
commonly referred to as network-level transaction
consumer experience. BTM solutions are proven to
BTM solutions are the key to meeting emerging
monitoring solutions, extend monitoring beyond the
reduce support costs, increase network uptime and
performance management requirements of ATM
ATM to capture systems-wide information and hop
availability, and improve the consumer experience by:
and IT Operations teams tasked with delivering an
by hop response times that detail how all the various
services, host switch, EFT and interbank connections,
Streamlining remediation processes, reducing
dispatches and prioritizing incident faults
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Analyzing transaction volumes and the
breakdowns by service and transaction types
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Performing analysis of consumer usage patterns
and service adoption rates
exceptional consumer experience.
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and the underlying network infrastructure are
performing.
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®
Isolating issues affecting the performance of
consumer transactions 65% faster
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Averting service outages and improving first time
call resolution rates
“Transaction profiling is a powerful dimension of
application performance monitoring, but it hasn’t
always been the easiest technology to deploy
and configure due to its overhead and complexity
when dealing with multi-tiered applications. A
no-touch, network-based transaction profiling
approach overcomes some of these barriers,
making transaction performance more easily
accessible to a broader base of organizations.”
Jonah Kowall, Research Director at Gartner Inc.
and Co-Author of the APM Magic Quadrant
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Producing real-time transaction intelligence alerts that can be
automatically forwarded to incident management systems
BTM solutions can be configured to provide real-
All these consumer experience events can be
reporting purposes. This data can be used to analyze
time alert notifications on key events indicating
automated to flow directly into ATM performance
usage patterns for ATMs with different services
a poor customer experience, such as slow
management interfaces, such as NCR APTRA Vision
enabled, measure adoption rates for new services,
transactions, mid-stream cancellations, reversals,
and Gasper Vantage, for an end-to-end view of ATM
optimize screen flows, and track uptake on marketing
failures of certain transaction types (e.g. bill
network performance that will help ATM and IT
campaigns. Historical transaction data can also be
payment), and time-outs.
Operations teams isolate and remediate transaction
manipulated to discover customer trends and report
performance issues in a timely, cost effective manner.
on information such as:
Examples of real-time transaction alerts include:
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A rise in transaction decline or reversal rates
throughout the day by branch or geography
for a certain BIN range or group of ATMs
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A rise in failed and “unsupported” transaction
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connection, EFT connection or service
used or card type
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Ratio of third-party to own transactions
Status codes and response code errors that are
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Location profitability over X number of hours (or
loss due to downtime)
MAC errors), host switch, interbank connection
or service issue
Specific ATM terminal, host switch, or third
party service response slowdowns or failures
by ATM device, switch, service, EFT network, or
bank authorization
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Transaction trending and traffic profile
breakdowns to compare transactions by
capacity thresholds, card types, services, ratio
of third party to own transactions
Quickly isolate network communications issues, service
level violations, transaction slowdowns and failures
with real-time events based alerting capabilities.
Making it easy to access transaction-derived
metrics that support Key Performance
Indicators
BTM solutions make it easy for ATM and IT Operations
teams to build a comprehensive database of every
interaction a consumer has with an ATM, and use this
historical data for incident management, trending and
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A breakdown of traffic volumes based on services
application
linked to specific network (TCP disconnects or
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Usability issues or intermittent problems at the
self-service device
rates by ATM terminal ID, card type, interbank
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User frequency and how transaction volumes vary
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Capturing response codes and accounting
for every transaction - Expand your view of
withdrawals and deposit transactions to include
a break down in the number of reversed, failed,
unsupported and service transactions
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Reducing the number of Unserved Customers
- Alert to slow transaction response times
and proactively isolate problems within ATM
environments, multiple application services, EFT
networks and banking connections – before they
impact the end customer experience
Build customizable, real-time graphs to quickly
analyze transaction traffic patterns, trends, services
application behaviour and network communications
issues. Answer common questions about performance
instantly.
Examples of how Key Performance Indicators can be
enhanced by transaction-derived metrics include:
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Seeing beyond ATM Availability - Monitor and
break down transaction traffic by bank cards,
branch location, ATM terminal ID’s, service
channels, card type, switch routing or EFT network
without touching the host switch, increasing
traffic load or deploying agents
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Relating Incidents back to revenue and endcustomer experience - Improve business impact
analysis and prioritize faults based on a deeper
understanding of traffic patterns and revenue
generation
Consolidating performance management
across multi-vendor ATM hardware,
software and agile service offerings
Complimentary to existing ATM management
tools, BTM solutions were built to easily scale and
capture every consumer transaction, regardless of
what protocol type or what customer touch point it
originated from. BTM solutions provide an end-to-end,
systems-wide view into ATM network interoperability,
including multi-vendor ATM hardware and software,
multiple security and service applications, third
party service connections, and back-end banking
connections– all from one monitoring platform.
A common window into the end-to-end performance
of all ATMs, services, network communications and
third party connections leads to faster problem
isolation while reducing performance tool
redundancies, support costs and the hours spent in
blamestorm sessions and piecing together fragmented
Group real-time transactions by card types, devices
or service type (such as ATM or POS devices), terminal
ID’s, or geographic regions. Configure custom
dashboards for different users and roles.
Providing the ability to query real-time
consumer transaction data and ATM
usage data
Most BTM solutions also come with robust query
capabilities that allow ATM and IT Operations teams
to gain high level views and on-demand access to
granular transaction intelligence captured in the
transaction logs. These real-time query capabilities
help ATM and IT Operations teams speed up the
isolation of performance issues on the ATM network
and determine immediately if a consumer’s transaction
is performing as expected - all without deploying
agents, adding traffic loads or writing code changes.
information.
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ATM and IT Operations teams can also display
consumer’s transaction passes through. By capturing
transaction data within a variety of groups to quickly
complete transaction messages and breaking down
identify the source of business-impacting slowdowns,
the round-trip transaction rate on a hop by hop basis,
failures, or other anomalies that may be related to
ATM and IT Operations teams can reduce blind spots
fraudulent activity. Example interface groupings
and identify infrastructure performance issues, service
include:
performance issues and unsuccessful hand-offs up to
65% faster.
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Service type (deposit, bill payment, check
imaging, mobile, etc.)
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Source (Terminal ID, geography or branch
location)
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Transaction rates (number of errors, completed,
failed, declined transactions)
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Transaction amounts (dollar amounts)
Find any individual transaction that was attempted
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Transaction response times (authorization or
in the last eight days, regardless of its status. You can
completion rates, third party response times)
even find attempted transactions that never have hit
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Number of concurrent transactions
the switch.
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Volume ratios between various transaction
groups (number of third party vs own
transactions, card types, EFT connections, host
switches, or ATM vendors)
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Types of transactions (withdrawals, deposits,
reversals, incomplete, etc).
Visibility into “hop by hop” response times
of an end-to-end transaction path
BTM solutions capture and correlate the response
times of every critical component found on the endto-end transaction path. Response times are a critical
See transaction performance from a number of
metric when it comes to isolating problems, especially
vantage points. Construct a seamless picture of
within complex ATM networks that may involve
the complete transaction path to isolate problems
software-as-a-service, mobile, virtual or Cloud-based
affecting consumer experience 65% faster than
infrastructures. This includes response times for the
application log analyzers, network sniffers, switch
ATM terminal, the host switch, any service application,
monitoring tools and tracers
and any third party or interbank connection that a
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Deploying BTM within your ATM network environment - without
touching the switch
In the past two years, we have seen business
transaction management (BTM) technologies make
significant progress in terms of deployment and data
gathering techniques. As a result, BTM has become the
fastest growing segment of application performance
management (APM) tools today. Typically, the new
“lightweight” BTM tools are faster to deploy than
traditional BTM solutions and also simpler to maintain.
That makes it easy to adopt this critical dimension of
real-time transaction monitoring and service reliability
management.
Lightweight BTM solutions passively monitor real-time
traffic at the network level – meaning it does not
touch the payments switch, or require the deployment
of any agents, overhead traffic, transaction tagging or
code changes.
Lightweight BTM approaches tend to be vendoragnostic and architected to capture any transaction
protocol type, from any consumer facing application
or device interface. This means that the solution can
be easily scaled to provide real-time network-level
transaction monitoring across all consumer facing
channels, services and multi-vendor self-service
terminals.
See how the INETCO Insight network-based transaction monitoring solution can be deployed within an
ATM network environment, without having to touch the switch, deploy intrusive agents or modify any
application code.
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CONCLUSION
Consumers care about three things: consistent service
These are all things could have a negative impact on
and a real-time window into key events that indicate
quality, timely content or service delivery and security.
revenues, support costs, and ultimately, the consumer
a poor customer experience, such as slow transactions,
If you cannot deliver on all of these, you run a higher
banking experience. This is driving ATM and IT
mid-stream cancellations, failures of certain
risk of losing a customer’s trust and ultimately, their
Operations teams to identify emerging performance
transaction sets (e.g. bill payment), and time-outs.
business. And this is why you need the ability, at
management requirements for ATM and IT Operations
Unlike traditional tools, BTM solutions were built to
anytime, to answer the question,
teams that include:
continuously monitor the end-to-end performance
of every consumer transaction that runs through a
“How are my ATM services performing in
the eyes of my consumers?”
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Full automation of incident management
complex, ever-changing network. BTM solutions are
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Easy access to transaction-derived metrics to
proven to reduce support costs, increase network
support Key Performance Indicators
uptime and availability, and improve the consumer
But this is getting to be a difficult question to answer,
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Consolidated performance management across
experience by:
due to the increasing complexity of ATM networks
multi-vendor ATM hardware, software and service
and the agility required by ATM and IT Operations
applications
teams to manage the performance of service offerings
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continuously being rolled out by their banks.
The inability to track the performance of all your
consumer’s transactions once they leave the actual
The ability to query real-time consumer
transaction data and ATM usage data
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critical consumer transactions 65% faster
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Visibility into the individual “hop by hop”
response times of an end-to-end transaction path
++
Streamlining remediation processes, reducing
dispatches and prioritizing incident faults
ATM management solutions have advanced to
++
Averting service outages and improving first time
call resolution rates
++
ATM terminal is translating into:
++
Isolating issues affecting the performance of your
++
Analyzing transaction volumes and the
A greater risk of undetected network
include automated end-to-end incident management,
communications and application performance
measures of consumer services and KPI’s, and the
issues affecting service availability
ability to deal with multi-vendor ATM hardware and
A greater chance of third party hand-off issues
software environments. All of this is usually delivered
occurring
through a web interface. In the case of NCR Gasper
Together, a combined ATM and network-level
Longer, more costly remediation processes and
Vantage and APTRA Vision, these solutions have also
transaction monitoring solution provides end-to-end
third party “blame storms”
made it possible to forward real-time transaction
visibility that can be used to improve the consumer
intelligence alerts gathered from the INETCO Insight
experience and meet the emerging performance
business transaction management (BTM) solution.
management requirements for ATM and IT Operations
breakdowns by service and transaction types
++
Performing analysis of consumer usage patterns
and service adoption rates
teams.
BTM solutions have also advanced to a point where
they are now lightweight, easy to scale and easy to
deploy. These network-level transaction monitoring
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solutions provide granular transaction intelligence
“[the 2012 ATMIA benchmarking study] found
a relationship between more frequent and
accurate monitoring and better network
performance (downtime/uptime) and pointed
towards a potential association between a more
detailed approach to performance management
and lower operating costs, cash management
and transaction processing costs in particular.”
About NCR Gasper Vantage and APTRA Vision
NCR Gasper Vantage is the most used ATM incident management system in the
industry. It delivers end-to-end incident management automation and is highly
configurable to suit individual ATM deployers’ business rules and operational
preferences. Gasper Vantage delivers significant benefits in terms of increased
ATM availability and improved helpdesk productivity.
NCR APTRA Vision is a next generation of self service management system that
ATMIA Benchmarking Study
and 2012 Industry Report
unlocks the data in the incident management system and presents it as valuable
management information through a web based interface. It includes measures of
consumer service, location information, and facilities to track self service inventory
and distribute software.
For more information, visit www.ncr.com
About INETCO Insight
INETCO Insight is a lightweight business transaction management solution that
helps ATM and IT Operations teams reduce support costs, increase network uptime
and availability, and improve the consumer experience. The software is vendoragnostic and can be easily scaled to detect transaction bottlenecks and failures
across complex ATM and multi-channel banking environments. INETCO Insight
passively monitors real-time transaction performance at the network level –
meaning it does not touch the payments switch, or require the deployment of any
agents, transaction tagging or code changes.
For more information, visit www.inetco.com
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Why NCR?
With over 125 years of experience and knowledge, NCR is a leading global
provider of payments, assisted- and self-service solutions. NCR has been the
global number one manufacturer of ATMs for more than 22 consecutive years.
We help our clients around the world improve their customer interactions,
implement change quickly and proactively, and transform their businesses to
become leaders and change agents. We can help you, too.
NCR Corporation
3097 Satellite Boulevard . Duluth, Georgia 30096 . USA