Fissler Cookware Limited Lifetime Warranty From the date of purchase in the US or Canada, Fissler America guarantees to repair or replace any item found defective in material, construction or workmanship under normal use, and following care instructions. This excludes: Damage, including, but not limited to, warping, overheating, pitting, or non-stick deterioration that occurs from misuse or abuse. Damage caused by use of the item in a commercial kitchen. Damage caused by failure to follow use and care instructions. Minor imperfections and slight color variations, which are normal. Damage or defect to plastic components. Fissler will not be responsible for any indirect, incidental, special, punitive, or consequential damages related to Fissler products. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Should your Fissler cookware require warranty service, please contact our Customer Service Department online at [email protected] Do not send us a product without first contacting us. Upon approval of your claim, Fissler will repair or replace the item without charge. If the replacement product is no longer in production, one of equal or greater retail value will be given. The following will invalidate your Warranty for any Fissler product: • Using the Fissler product on high heat for an extended period of time. Leaving cookware empty on a heated burner for a long time may cause the metals to separate and cause irrevocable damage. • Failure to be cared according to instructions, including damage from misuse or abuse, such as improper cleaning, neglect, accident, alteration, fire, theft, or use in a commercial establishment. • Using metal utensils on any Fissler non-stick surface. • Using scouring pads, steel wool, abrasive cleansers or bleach. Direction to Make a Warranty Claim for Your Fissler Product Step 1) Think your item is faulty? Please check the product instructions or consult our FAQs. If you need further help or advice, contact Customer Service by filling in the “Contact Us” form. Step 2) If necessary, a Fissler Customer Concierge will instruct you to ship the product back to the address provided, for our Quality Department to assess. Step 3) Our advisors will contact you and if the product is found to be defective a new replacement product will be sent to you, the expense of the product and shipping will be incurred by Fissler Discontinued Item Returned - If the item you returned is discontinued and is no longer available, Fissler will automatically replace your item with a comparable item currently manufactured and in stock. If nothing is available, we will notify you to discuss the next steps. Replacement Requests - Fissler will replace any item found to be defective in material or workmanship with the most comparable current item. No Defect Found - Products found to not be defective in material or workmanship will be returned directly to you with a letter stating why. Please submit any additional questions on FisslerUSA.com using the Contact Us form.