DOWNTIME…
BREACHES…
DATA LOSS.
SYMANTEC TECHNICAL
SERVICES HELP YOU
AVOID THEM.
Symantec Technical Services
©2015 Symantec Corporation. All rights reserved.
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There’s More to Protect
By 2019, the number of devices
connected to IP networks will be more
than 3X the global population.1
Mobile data traffic worldwide
grew 59% in 2015.1
Breaches are more frequent and more costly
In 2015, the average cost for each lost
or stolen record containing confidential
information increased from $201 to $217.2
The number of breaches increased
23% in 2014.3
72% identified loss of
employee productivity as
the most impactful result
of downtime disruption.4
Gartner, “What’s Driving Mobile Data Growth?” 2 Ponemon Institute, “2015 Cost of Data Breach Study: United States” 3 Symantec Internet Security Threat Report 2015
4
Forrester/Disaster Recovery Journal November 2013 Global Disaster Recovery Preparedness Online Survey
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Symantec Is Security
Keeping the world safe from ever-evolving digital threats with:
Threat
Protection
Information
Protection
Cyber Security
Services
Website
Security
Protecting your
environment against
malicious threats and your
information from misuse,
damage or loss
Safeguarding your
information from email
to cloud with tracking,
access controls and
encryption
The intelligence to
understand your security
environment in relation
to the current threat
environment
Securing online
transactions with the
latest technology in
SSL certificates
3
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Avoid the Security Gap
Bridge the distance between the security technology
you’ve got—and the security protection you need
Even the best security software must be:
• Properly installed and configured
• Fully utilized
• Effectively managed and maintained
Then it must be monitored, and customized to stay ahead of
business requirements.
Ensure your security posture fits your
business needs.
4
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Optimize
Security
Gain a trusted advisor to customize solutions
to meet your business needs
Prevent issues with proactive services like
product configuration reviews
Maximize
Return
Minimize
Risk
5
Train your staff to maximize security software
functionality and minimize errors and downtime
Ensure up-to-date software capabilities and the
best practices to support them
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Services to Help You Every Step of the Way
Learn how Symantec provides services throughout the security lifecycle
Prepare
6
Deploy
Operate
Essential Support
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Customer
Success Core
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Customer
Success Select
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Customer
Success Premium
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Education

Consulting

Design
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Optimize
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Access Content Updates
and Support Expertise
Essential Support delivers
expert issue resolution and the
content required to keep your
environment current
• 24/7/365 access to support expertise
• Product updates, including new
features, feature upgrades and
version patches
• Security content updates, including
virus definitions and spam rules
7
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Gain a Champion Inside Symantec
Meet your business goals
with Symantec’s highest levels of
responsiveness and support with the
Customer Success Services portfolio
Customer Success Premium provides:
A Customer Success Manager who tailors Symantec
solutions to meet business requirements, risk
management and customization services, instructorled training, and priority access to more experienced
support engineers, 24x7
Customer Success Select provides:
A single point of contact, plus access to a designated
expert in a specific product family, and priority access
to more experienced support engineers, 24x7
Customer Success Core provides:
A single point of contact plus priority access to more
experienced support engineers, 24x7
8
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Enhance Your Success with
Supporting Services
Symantec Consultants can help you
assess, design, implement and manage
systems and protocols in:
• Data Security
• Endpoint Management
• Security Monitoring and Management
Increase the value of Symantec
solutions with Symantec Education
• Anytime, anywhere online learning
• In-class or virtual instructor-led education
• Certification for validated expertise
9
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Protection Isn’t Complete without
Symantec Services
Consulting
Customer Success Services
Core
Select
Premium
A single point of
contact who acts as
your advocate along
with priority access
to more experienced
support engineers
Personalized access
to a designated
engineer with technical
expertise in a specific
product family, who’s
also familiar with
your environment
• Your own designated Customer
Success Manager who helps you
grow security proficiency and
meet your business goals
Essential Support
Knowledge and expertise
throughout the software
lifecycle to help you meet your
business goals
• Rapid response issue
resolution, 24x7
• Customization and risk
management services
Education
• Included access to Symantec
instructor-led training
• 24/7/365 online
learning anywhere
• Emergency on-site support
when required
• In-class or virtual
instructor-led education
• 24/7 access to technical support engineers
• Certification
• Product updates, including feature upgrades and version patches
• Security content updates, including virus definitions and spam rules
10
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