Job Description – Cluster Technical Manager
Job Title: Cluster Technical Manager
Department :
Market Operations - Technical Service
Reporting Relation:
Head of Cluster - Northwest Africa /
Functional Reports to Technical Director
Location of Posting: Algeria / Tunisia
No of Position: 1
Year Q1 2014 – Q2 2014
Job Purpose:
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Lead and develop the Technical Team in the Cluster.
Manage the Technical Service function.
Support other functional areas to deliver service to both internal and external clients.
Be responsible for the planning.
Continuous improvement of the Technical Services functions in the Cluster.
Responsibility
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Customer visits for technical check up amp; communication with customer (Technical
Manager, Production Manager, and Maintenance Manager) together with Cluster
Heads and Technical Manager.
Insure that preventive maintenance activities, including spare parts organization are
planned.
Planning of labor in the Cluster (preventive maintenance, projects and training) in
cooperation with Technical Managers.
Insure spare part stock keeping is managed according to the guidelines.
Coordination of the labor for the service agreements. Coordination of installation
projects in cooperation with Project Managers and Installation Manager.
Support and assist Country Technical Managers (knowhow exchange and training).
Insure the administration of service reports, meeting reports, maintenance lists,
Technical Managers check list and to do list is followed-up.
Coordinate customer complaints in cooperation with the Cluster Quality Manager,
decide about required action and make sure complaints are closed.
Controlling on warranty claims in cooperation with CBOB Dubai office.
Weekly and monthly reporting to Technical Director and Cluster Head
Preparation of budget, strategic planning and forecasts.
Support during the presales phase for projects.
Realization of projects in cooperation with Project Manager and Installation Manager.
Knowledge, Skills and Experience:
Education:
Essential: Degree in Engineering and or Degree
in Food Technology,
Desired: Masters in Business Administration
Experience:
Maintenance management experience is
mandatory. Understanding of preventive,
predictive maintenance and condition monitoring.
Spare part management experience.
Manufacturing experience ideally food/liquid
(beverages, dairy products) International
exposure
Computer Knowledge:
Essential: MS Office
Desired: SAP
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Job Description – Cluster Technical Manager
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Implement the Service Strategy in the Cluster
Leading and support of further development of Cluster Service staff
Implementation and improvement of all Services Processes, according to defined
standard securing a high customer satisfaction, considering the internal Service
targets.
Competencies Required:
Languages required to be known:
Essential: English / French / Arabic
Desired: / German
Nationality – Open
Legally required skills:
International or locally registered Driving License
Achievement Orientation
• Ensures the development and use of objective criteria to measure and improve
critical organizational processes and outputs.
• Ensures the active encouragement of ideas for improving outcomes and containing
costs.
• Takes leading action in clarifying the boundaries of acceptable risk, congruent with
achieving high quality results
Organizational Awareness
• Uses understanding of power relationships and dynamic tensions among key players
and issues to frame communications and develop strategies, positions and alliances.
• Seeks to change culture and methods of operating, if counterproductive to
organizational success.
• Recognizes when the time is “ripe” for action, having positioned all key elements to
maximize the probability of success.
• Anticipates issues, challenges and outcomes and effectively operates to best
position the work unit or organization.
Client Focus
• Strategically and systematically evaluates emerging and longer-term opportunities
and threats to meeting clients’ needs.
• Determines strategic business direction to best meet clients’ evolving needs.
• Monitors, evaluates and, as needed, renews the client service model and service
standards.
Interactive Communication
• Communicates complex issues clearly and credibly with widely varied audiences.
• Handles difficult on-the-spot questions (e.g., from officials, interest groups, or the
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Job Description – Cluster Technical Manager
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media),
Overcomes resistance and secures support for ideas or initiatives through high
impact communication.
Strategic Thinking
• Foresees longer-term implications of proposed positions, options and approaches
that are not readily apparent.
• Exercises sound judgment in new situations in the absence of specific guidance.
• Identifies and considers emerging opportunities and risks when articulating astute
and defensible options and recommendations.
• Strategically provides new information or data to key decision makers or
stakeholders to influence their understanding and decisions.
• Demonstrates insightful understanding of the organizational context and priorities,
how they interact and how they affect issues and files
Leadership
• To develop a clear idea about the future of the area of responsibility, formulate goals
and bindingly agree with the employees and secure implementation thereof
• Support employees in their development, recognize and promote the potential of the
employees, grant them more and new room to maneuver, appreciate employee and
give them feedback about their performance.
If your experience matches to the above described job descriptions please send in your resume to recruitment.cbob@sig.biz
On receipt of your resume we will revert to you in a week’s time on your suitability of the position.
Thanks
Recruitment Team - SIG Combibloc Obeikan
Dubai
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