BLUESCOPE STEEL TECHNICAL SERVICES
Over view
BlueScope Steel Limited has established
its technical services activity as a key
component in the support of its market
offer of service excellence in both its
domestic and overseas markets.
Through its five key processes, noted on
the opposite page, the technical support
is implemented by the widely
experienced field based technologists
who are supported by centrally located
resources in manufacturing, technical
services and research at Port Kembla
(NSW) and Western Port (VIC).
Together with the Sales, Marketing,
Manufacturing and Research fraternities,
our Technical Services task is to facilitate
your competitiveness in your application
of our BlueScope Steel products.
Our approach is to ensure that the
product you purchase from BlueScope
Steel is the most appropriate for your
purpose and to provide support via
training, literature and advice to achieve
a hassle free process in the manufacture
of your product.
Mission
To strengthen the competitiveness of
our customers by responsive, proactive
technical assistance in the use of the
BlueScope Steel products.
BlueScope Steel
BlueScope Steel Limited’s Technical
Services through its network of
technologists is dedicated to the
provision of technical assistance to our
domestic and international customers.
Assistance is via the five key processes:
■
Customer Technical Assistance
■
Product Applications Laboratory
■
Technical Literature and Training
■
Customer Process Assistance
■
Technical Product Management
Key Outcome
Domestic and International customers
acknowledge BlueScope Steel’s
technical assistance as a key
component of their competitiveness.
BLUESCOPE STEEL
TECHNICAL SERVICES
Product Applications Laboratory
This service is offered to customers either developing
their new products or streamlining existing products
and associated processes.
Customer Process Assistance
Solving a processing problem, developing a new process,
improve a current process, whatever the need, we offer
our assistance and extensive facilities across a wide range
of manufacture processes and fabrication technologies eg.
forming, welding, joining, plant layout etc.
Customer Technical Assistance
The provision of technical assistance in the selection of
the right BlueScope Steel product and its suitability for
your intended manufacture and end use. We will work
with you to provide specialist service for all technical
aspects of BlueScope Steel’s product offer and provide
access to BlueScope Steel’s extensive technological
resources and facilities.
Technical Literature and Training
We are able to provide a wide range of BlueScope
Steel technical information together with technical
training specifically designed to meet your needs.
Technical Product Management
Technical management of BlueScope Steel’s Hot Rolled,
Cold Rolled, Metallic Coated and Organic Finished products
involves working with you to ensure we fully understand
your needs for your applications and translating these
needs into the correct BlueScope Steel product. Ongoing
product development and monitoring of field performance
and durability of BlueScope Steel products are important
components of technical product management.
Customer Technical Assistance
BlueScope Steel have highly trained technical people
located at all of our State Sales Offices supported by
Works based experts
dedicated to assisting
you in all technical
aspects of BlueScope
Steel products and
subsequent processing
of these products.
Our support people are
dedicated to provide
the following services:
■ provide a link between you and our product and
process manufacturing and R & D based specialists to
provide personal assistance.
■ assess your particular requirements and design and
develop products to satisfy your particular needs.
■ facilitate the resolution of your concerns with
our products.
■ assisting you in investigating specific processing issues,
be they problem solving or process development.
■ monitoring the processing of BlueScope Steel products
to ensure their performance is relevant to your needs.
This information will facilitate the ongoing improvement
of BlueScope Steel’s current products and the
development of new products.
BlueScope Steel Technical Service people are readily
available through our State Sales Offices, our distributors
and our overseas offices to ensure the right BlueScope
Steel product is used for your particular application and the
associated processing
technologies.
Product Applications Laboratory
The Product Applications Laboratory (PAL), at Port Kembla,
is a dedicated R & D facility for BlueScope Steel customers,
providing assistance and advice on steel product design,
prototype production, fabrication and joining techniques.
Staffed by qualified
and experienced
engineers,
metallurgists and
sheet metal
fabricators, PAL
can help turn
your good idea
into a viable
product ready
for full scale
manufacture.
At the same time, it can help you save money in the long run
by determining the most cost-effective methods and
materials up-front.
More specifically, PAL can help with:
Practical Design Advice Our staff can work with you to
resolve ergonomic, durability, aesthetic, strength and
transport issues, to name a few.
Prototype Development PAL has its own metal forming
equipment, including a CNC brakepress, pan brakes,
Magnabend folder, curving rolls, punch press and
Pullmax machinery.
In-house Testing Our test facilities can be used to
determine the most suitable steel type for your product
in terms of structural performance and corrosion
resistance, and the most effective fabrication and joining
techniques – adhesion, welding or mechanical fastening.
PAL can also help you
get your product to the
next level, putting you
in touch with
competent suppliers,
manufacturers and
service providers.
Technical Literature and Training
To support the industry’s thrust for increased technical
competency and quality accreditation, BlueScope Steel
provide an extensive
range of appropriate
technical literature,
computer assisted
learning packages
and training to satisfy
the needs of your
personnel.
Our technical literature
provides clear
guidance on BlueScope Steel’s product characteristics,
the range of options within each product type and the
capability of the product to be successfully processed
through your manufacturing operations. These attributes
are well covered through BlueScope Steel’s Product Data
Manuals and Technical Bulletin Series. Much of this
information can be accessed through the BlueScope Steel
Internet site at www.bluescopesteel.com.au
Our training courses can be designed specifically for your
needs and conducted in your premises or at a venue
suitable to you. The courses can cover a wide range of
subjects, for example, BlueScope Steel product
characteristics, BlueScope Steel product/end use
suitability/durability, manufacturing technology and process
methodology, in-house materials handling storage and
auditing programmes to avoid loss of product. Please
contact our State based Technical Service people, your
distributor or our overseas offices for assistance on your
training and literature requirements.
Being confident in
the selection and
use of the right
product will assist
your long term
competitiveness.
Customer Process Assistance
BlueScope Steel Technical Service people have a wide
knowledge and experience of the performance of
BlueScope Steel products in
customer manufacturing
operations and subsequent
performance of customers’
end use products.
Our assistance to you, for
investigations into
processing issues etc, can
cover the following
processing technologies.
■ roll forming
■ press forming
■ lubrication
■ general fabrication
■ installation
■ joining – welding,
fastening, adhesives
■ finishing – painting,
vitreous enamelling,
metal coating
■ drawing and pressing
■ shearing and slitting
This assistance can be made available to you through
specifically targeted joint BlueScope Steel/customer task
forces or on a normal day to day basis using our state
based Technical Services people or through contact with
our overseas offices.
Understanding your
processing and its needs
enables BlueScope Steel to
be more precise in our
product management
thereby giving you the
confidence that we are
working together to supply
the right product.
Technical Product Management
Technical Product Management of BlueScope Steel’s Hot
Rolled, Cold Rolled, Metallic Coated and Organic Finished
products maintains the competitiveness of the technical
attributes of the products ensuring that
the product ranges consist of the right
products for your end uses and the
associated processing technologies.
On an ongoing basis, through state
based Technical Services people, and
our offices outside Australia, we need
to work with you to ensure we
understand all aspects of your
processing and products which may
impact on our capability to provide the right product.
Understanding those requirements is the fundamental input
to the translation of this information into the product design of
the BlueScope Steel product which will cope with any diversity
of demands of your processing technologies.
This product design and the associated specifications then
form the fundamental input to the design of a capable
manufacturing process to produce the right product via
BlueScope Steel’s management system for managing
product quality.
BlueScope Steel’s product development is a key component
of your business in facilitating your competitiveness. It does
not end there. We will assist you in monitoring the field
performance of any BlueScope Steel product developed
with you in areas such as corrosive environments and high
durability and performance through your processing and
product assembly.
BlueScope Steel can offer you advice on overseas products
and practices and those of competitive alternative products
and the various industries into which steel products are
actively used.
Overall management
of the wide range of
technical aspects
relating to our
products is important
to ensure the
successful use
of the right
BlueScope Steel
product.
Customer Technical Assistance
Product Applications Laboratory
Technical Literature & Training
Customer Process Assistance
Technical Product Management
BlueScope is a trade mark of BlueScope Steel Limited.
BlueScope Steel
Copyright© 2002 BlueScope Steel Limited
BlueScope Steel Limited ABN 16 000 011 058
BlueScope Steel (AIS) Pty Ltd ABN 19 000 019 625
www.bluescopesteel.com.au
SYDNEY: (02) 9795 6700 MELBOURNE: (03) 9586 2222
ADELAIDE: (08) 8243 7333 PERTH: (08) 9330 0666
BRISBANE: (07) 3845 9300
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