Position Overview
Title:
Technical Service Support Engineer
Location:
North Lakes, QLD
Reports to:
Regional Service Manager, National Service Manager
Status:
Full-time Permanent
Hours:
9am – 5pm, Monday to Friday
Purpose:
To provide Mitsubishi Heavy Industries Air-Conditioners
Australia PTY LTD (MHIAA) with responsive technical service
acumen and accurate technical support
Responsibilities:
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General support of MHI air conditioning products to the
Australian market;
Support National Service Manager and Regional Service
Manager with technical and epidemic failure information and
parts recovery as required;
Support Service Agents with spare part selection assistance
and technical service and commissioning support by phone, fax
and email;
Support the Regional Service Managers with selection when
sourcing spare parts or replacement units;
Assist with analysis of WCO data of a technical or trade related
nature as requested;
Attend with the Regional Service Manager and provide BiAnnual training seminars that are set by the National Service
Manager to the regional Authorised Service Agent networks.
Manage Warranty Claim Orders (ACW) within consumer law
and MHI Warranty guidelines, approve/reject and process
claims to accounts department where required;
Visit site on request of the National Service Manager or
Regional Service Manager and report as directed;
Where requested complete KX VRF commissioning on site and
reporting in writing with supporting Mente PC Data/E-Solution
files;
Maintain an up-to-date database of the commissioning reports;
Carry out technical field tests and checks and report as
required;
Carry out in house modification to equipment and report as
required;
QA customer E-Solution reports from design stage to as built
with field pipe lengths and related Mente PC Data;
Demonstrate operation of control systems to end users and
installation/service contractors as requested;
Provide training in both “Fault finding techniques” and “KX
systems installation and commissioning” both in house and onsite as arranged by the National Service Manager and/or the
Regional Service Manager;
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Remuneration:
Support the Sales Account Managers with delivery of technical
information where required;
Carry out call cycles and active correspondence to specific
entities such as Consulting Mechanical Engineers advised by
the National Service Manager and State Manager or where
mutually agreed. Report on these activities on a monthly/bimonthly basis;
Provide to this specific group E-Solution design software
training/interpretation, product selection criteria and technical
data/information where required;
QA the specific entitles E-Solution designs to ensure legitimacy
as per the manufacturers’ equipment design
specifications/limitations etc. and advise to these groups
accordingly;
Supply quotes off the company operations system to these
entities where required ensuring accuracy in pricing/delivery
Base Salary
Company Vehicle (white Mitsubishi with MHIAA decal)
Mobile Phone
Laptop (plus 4 g and secureID)