Love Loughborough Again Business Improvement District (BID) Draft Business Plan 2017 -2022 Summary In October all Town Centre Businesses will have the chance to vote on whether the Love Loughborough BID should continue for another 5-year term. You’ve told us that you value the work of the BID so far and what things you’d like us to do to improve the town over the next 5 years. This Summary gives you the headlines of what we propose. The full Plan is only a draft at the moment, based on what you’ve told us. We want to be sure you’re happy with it before we publish a final version in September for you to vote on in October. You can see a copy of the full Draft Plan by either - Visiting www.loveloughborough.co.uk/again - Telephoning Jonathan Hale on 07584 516344 for a copy to be delivered to you - Attend the drop in sessions below and pick up a copy Please attend one of our drop-in sessions upstairs at Delice Deli on Baxter Gate on Wednesday 13th July at either 8.30 am – 10.30 pm or 4.30 pm – 6.30 pm. You can drop in for as long as you want for a chat with a fellow business or the Management team. Let us have your comments on the Plan by Tuesday 19th July to: manager@bidloughborough.co.uk The Future – Your Choice, Your Voice What will a YES vote mean for Loughborough? A renewal of the Love Loughborough BID for a further 5 years will mean: Over £1.2 million of investment for Loughborough Town Centre. This will be supported by the additional income that we raise as in the BID’s first term The continuation of proven projects, events and promotions for BID Business and the town A bold and innovative approach to ensure that Loughborough is at the forefront of thought and action in town centre regeneration Nearly 600 businesses being given a voice to influence the future development of the town The BID Proposal The BID Area – will stay pretty much the same but will be extended to include all the new cinema and restaurants on Baxter Gate up to the new road. The BID Levy – will stay the same at 1.5% of your Rateable Value Exemptions – you will not pay if you have a Rateable Value of below £2,700 or if you are a non-retail charity The Draft BID Business Plan We will raise about £286,000 a year through a combination of BID levy and other income. The emphasis will be on projects which will drive footfall to the town and on making Loughborough a major attraction for residents and visitors. There will be 4 key areas of activity: 1. SHOUT ABOUT LOUGHBOROUGH Projects that market and promote the town centre, deliver a range of events and activities, research visitor behaviour and target specific groups. They will help to make Loughorough a destination of choice for our natural catchment area and for visitors and tourists from further afield This theme is extremely important to businesses and it yields the most value in terms of footfall and spend within the BID area. We want many more events and activities in the Town Centre to bring it to life more often and for longer. We will work with the two Councils to make the delivery and management of events more straightforward and to encourage third parties to put on events too. We will continue to implement and support an annual calendar of events including: The Father’s Day Classic Car Show The Santa Fun Run The Bike Show Dave’s Leicester Comedy Festival - Big Weekend Christmas Lights Switch On and Event Programme Loogabarooga Festival Loughborough Summer Entertainment Specialist Markets Free/reduced car parking to support events We will extend, enhance and target our marketing, promotion and events. We will make the Love Loughborough Loyalty Card smarter and build on its success with a more sector-focused approach to marketing. We will use all media available to market what Loughborough has to offer – outdoor, online and print advertising, social media campaigns, direct-mailings and events promotion – to profile Loughborough as a destination of choice. Car parking offers during the first term of the BID were highly popular with BID businesses. We will continue these into a second term and hopefully expand them, sharing the cost with Charnwood Borough Council. The Love Loughborough website has news, special offers and event information. It will be continuously developed and updated, alongside our social media (Facebook, Twitter, Instagram and Tumblr) pages. In our first term we introduced the first phase of a free Wi-Fi scheme in the main pedestrianised area. We will expand this so that the whole BID area benefits from free Wi-Fi. The system allows us to track consumer behaviour, monitor footfall and dwell time and also to send information and marketing messages direct to people while they are in town. 2. ENJOY LOUGHBOROUGH Projects that improve the appearance of the town and make it feel safer, more attractive and more welcoming. Businesses are keen to see the continuation of the Christmas lights, bunting and hanging baskets and the BID will continue to provide these. We will explore with the Council how these services can be more efficiently managed and delivered and to look at ongoing improvements and investment. 2 We will lobby the Councils to keep the town clean and tidy, whether this means addressing graffiti removal, pigeon fouling or general cleanliness and tidying up after the market or keeping the new bus shelters clean. We will work with the Police, keeping business informed of any new intelligence, incidents and trends. We will support and extend the Retail Radio scheme. We will be active participants in the new Town Centre Crime and Safety Group and will support the work of Pubwatch. We will work with Leicestershire Police to roll out FaceWatch – a new retail crime reporting and information sharing system. We will support the town’s application for accreditation under the Purple Flag Scheme – the national standard for safe town centres. We will dress vacant units and help to get them occupied. We will support town centre redevelopment projects through our input into the review of the Town Centre Master Plan. In particular we will press for the funding and implementation of public realm improvements in Bedford Square, Devonshire Square and Wards End. 3. ADDING VALUE & STRATEGY Projects that add value to the overall aims and objectives of the business plan by providing direct support to businesses to help them trade most effectively and efficiently. The Free Recycling scheme has been extremely popular, with over 200 businesses benefitting from it. The BID team has negotiated a new contract for this scheme ensuring its continuation over the next 5 years. Business support and development has been an important element in helping new and young businesses to trade well and survive. Our work in this area has been made possible by grants from the Portas scheme and from the council’s Growth Support Fund. We will continue to seek such funding. We will keep BID businesses informed of events and offers as well as opportunities to network and raise issues with each other, the BID team and with other key stakeholders. We will improve the BID member business website, raising awareness of it, communicating our progress on it and feeding back to businesses how the BID levy is being spent and the impact it is having. We will also send out regular e-mails and newsletters to BID businesses. 4. BUSINESS VOICE - The BID as the Voice of Loughborough Business Actions to promote the views and interests of town centre businesses in response to official consultations from local and central government and through championing particular issues and causes that have a bearing on the town centre We will continue to lobby for you on issues such as business rates and car parking. We will continue to raise awareness of your needs and to source additional funding and expertise from external bodies to add value to your own contributions (e.g. Healthy High Streets, Portas Pilot, Revive and Thrive). We will work with the two Councils to play our part in the delivery of their key projects and to ensure the voice of business is heard. In particular we will press for: An early review of the Loughborough Town Centre Masterplan The provision of a new multi-storey car park as recommended by the Council’s parking consultants The implementation of the various recommendations of the Council’s parking review, particularly the provision of parking for employees and the delivery of free parking initiatives The introduction of a single regulatory regime covering all of the pedestrianised areas The simplification and streamlining of event delivery and management The redevelopment of the key town centre opportunity sites The attraction of inward investment The implementation of the Marketing Strategy for the various markets and a review of the operation of the Market A new Christmas lighting scheme for the town centre 3 Love Loughborough BID Proposed Income & Expenditure Accounts - 2017-2022 £286,000 £256,000 £30,000 £50,000 £286,000 £256,000 £30,000 £100,000 £50,000 £286,000 £256,000 £30,000 £40,000 £100,000 £50,000 £286,000 £256,000 £30,000 £10,000 £40,000 £100,000 £50,000 £286,000 £256,000 £30,000 £1,000,000 £50,000 £200,000 £500,000 £250,000 £1,430,000 £1,280,000 £150,000 5 Year Totals £50,000 £100,000 £40,000 £10,000 £200,000 £300,000 £87,500 £42,500 £430,000 2021/22 ENJOY LOUGHBOROUGH £100,000 £40,000 £10,000 £200,000 £60,000 £17,500 £8,500 £86,000 £1,430,000 2020/21 SHOUT ABOUT LOUGHBOROUGH £40,000 £10,000 £200,000 £60,000 £17,500 £8,500 £86,000 £286,000 £0 2019/20 ADDING VALUE & STRATEGY £10,000 £200,000 £60,000 £17,500 £8,500 £86,000 £286,000 £0 2018/19 VOICE OF BUSINESS £200,000 £60,000 £17,500 £8,500 £86,000 £286,000 £0 2017/18 Subtotal £60,000 £17,500 £8,500 £86,000 £286,000 £0 Item Income BID Levy Additional Income* *based upon historial sponsorship revenues Total Income Overheads Core Staff (combination of full/part-time staff) Levy Collection Costs Contingency Subtotal £286,000 £0 Expenditure Total Expenditure Running Surplus/Deficit 4