To return a product call the Z Microsystems’
Customer Service Department at:
1-858-831-7040
customer.service@zmicro.com
The Z Microsystems’ Customer Service
Department will ask you to provide the
following information:
1 Model number of the product
2 Serial number of the product
3 Problem with the product
4 Return “Ship To” address
5 The name and address of the company
or department to send the invoice to (if
product is out of warranty)
6 Phone number and e-mail address of
contact
7 Purchase order number
Customer Service will issued you an RMA
number (Return Merchandise Authorization)
and you will be asked to send the product to:
Z Microsystems
RMA# (It is very important to reference
the RMA#)
9830 Summers Ridge Road
San Diego, CA 92121
Warranties and services to meet our customer’s distinct
and diverse needs.
For more information on these Warranty and
Service Plans contact:
Z Microsystems’ Customer Service Department at:
1-858-831-7040
customer.service@zmicro.com
11/15/2006 09:41:47 AM
Z Microsystems’ Z Stan-
dard Warranty protection
plan provides a full one-year
complementary warranty on all
standard products*.
This comprehensive plan
includes expert telephone assistance, parts and repair coverage, web-based support and
email product updates for one
year from the shipping date.
• 1 Year Free Parts & Labor
• 8 am - 5 PM **
Telephone technical assistance
• 1 year Online technical help
• Email product updates
Z Microsystems’ Extended War-
Advance shipment of product
Z Microsystems also provides
• 1 Year Complimentary
Standard Warranty
• 2nd year = Free Parts & Labor
• 8 am - 5 PM **
Telephone technical assistance
• Online technical help
• Email product updates
• 3rd year option available
• 1 Year = 2 day shipment
• 8 am - 5 PM **
Telephone technical assistance
• Online technical help
• Email product updates
• 2/3rd year option available
•
•
•
•
•
* A nonstandard product is a prototype or a
product specifically designed or engineered
per a customer’s specification.
***Air Spare warranty is available in one
year increments. When customer service
determines that a product is defective, a
replacement product will be shipped from the
factory within two business days.
Z Microsystems utilizes a two business
day delivery within the continental USA if
contacted before 2:00 PM Pacific Standard
Time.
for the remainder of the warranty period.
3. Economic consequential damages
(including lost profits or savings) or
incidental damages, even if Z Microsystems is informed of their possibility.
ranty protection plan provides
one or two year extended warranty options under which the
Standard Warranty is extended
by each additional year.
is available as a service option
on select products. Air Spare
warranty must be purchased
at the time of the order and is
available in one year increments.
A replacement product will be
shipped from factory within two
business days, utilizing two day
shipment.***
** 8 am - 5 PM Pacific Standard Time
The Z Microsystems Warranty
Z Microsystems warrants that every
standard product is free from defects in
materials and workmanship, and conforms
to Z Microsystems’ specifications as set
forth in Z Microsystems’ product user
manual.
Z Microsystems calculates the expiration
of the warranty period from the date
that the product is shipped. This means
that the ship date on your invoice is your
standard warranty start date. During the
warranty period, Z Microsystems will
provide either standard warranty service
or the type of warranty purchased for the
product.
If a product does not function in accordance
with specifications set forth in the product
user manual during the standard warranty
period, Z Microsystems will repair or replace
the non-conforming part (with a product
that is at a minimum functionally equivalent) without charge. Replacement parts will
assume the remaining warranty of the parts
they replace.
If the product is transferred to another user,
the warranty service is available to that user
Z Microsystems’ warranties are voided if the
covered product is damaged due to accident
or abuse. The warranty is voided if the product is shipped in insufficient packaging.
Under no circumstances is Z Microsystems
liable for any of the following:
1. Third-party claims against you for losses
or damages.
2. Loss of, or damage to, your records or
data; or
on site service and consultation to customers who require
Z Microsystems’ technical expertise for installations support,
technical services, upgrades,
refurbishing and/or training.
Installations support
Technical services
Upgrades
Refurbishing
Training
Some jurisdictions do not allow the
exclusion or limitation of incidental or
consequential damages, therefore the above
limitation or exclusion may not apply to
you. This warranty gives you specific legal
rights and you may also have other rights
that vary from jurisdiction to jurisdiction.
For more information on
Warranty and Service Plans,
contact Z Microsystems’
Customer Service Department
at: 858-831-7040
customer.service@zmicro.com