3D / Advanced Visualisation | Business | Cinema Solutions | Commercial & Public Displays | Simulation Solutions | Video Walls
LOCAL SUPPORT
We believe learning is a
life-long experience that
benefits both you and
Christie. So all our
training is free of charge.
Given the advancing performance and choice of AV
technologies, the differentiating factor for the customer
often comes down to the quality and breadth of support
they receive. Christie believes that industry leading
support is resourced globally, delivered locally and secured
through an unwavering commitment to training.
We offer three levels of
training; ‘Foundation’,
‘Intermediate’ and
‘Advanced’.
Christie offers
integrated
technical
services from
its branches
in 20 countries.
Christie provides help desk support Monday
to Friday 09.30 to 18.00 CET. Help desk
support then rolls over to our Technical
Services team in Canada until 02.00 CET
providing help desk support well beyond
EMEA office hours.
All teams share a common call logging system
and together we can provide a 16-hour
window to our Technical Services teams.
With the aid
of Christie
Authorised
And you can keep your
Christie training up to
date with our online
learning modules.
a
nd Certified
Technical
Partners,
Christie offers
Wie kann ich helfen ? How can I help you ?
its customers
Christie is committed to providing its EMEA
(Europe, M
iddle East & Africa) customers - local support.
in 26 countries.
02 | Christie Technical Services | We’ve got it covered
Christie supports
all its products for a
minimum of five years
from their official end
of production date.
Service Centres
local support
of all RMAs are processed
& replacements shipped
from EMEA stock within 24 hours.
Training is hands on,
conducted in small
groups and given by our
own Technical Services
team, who are familiar
with the common
scenarios engineers
face in their work.
Registered customers can access a wealth of online technical
resources, for both active and
discontinued products: user and
service manuals, CAD drawings,
Revit files, communication
protocols, instruction sheets,
calculators, design tools, demo source material, software
and firmware downloads.
All our offices in the region are equipped with technical
facilities and offer full support services in local language. Our EMEA head office in the UK also employs French,
German, Italian, Polish, Russian and Spanish speakers.
when it matters.
LOCAL PARTS INVENTORY
Christie holds service parts inventory
at all branch offices and authorised
service centres across EMEA – so
replacements parts are typically
dispatched in less than 24 hours.
SYSTEM FEASIBILITY
/ SYSTEM DESIGN
SERVICE IS IN OUR DNA
Our products support a broad range of Pro-AV applications,
from boardroom to broadcast. These applications require
the support of an equally broad set of technical disciplines.
Christie’s technical service team possess expert knowledge
of both product and application.
HELP DESK STAFFED BY
CHRISTIE EMPLOYEES
We interpret customer requirements
to produce system designs that
can include CAD, interconnection
diagrams, display calculations,
performance status and
bill of materials.
We don’t use call-centre operators working from a
script. Our help desk team is staffed with experienced
Christie engineers who have an in-depth knowledge
of our products and Pro-AV applications.
SITE VISIT
We offer more than a help
desk. We can assist partners
in scoping projects, identify
service issues for preventive
support or simply send our
team to fix the problem.
PARTNER INSTALL OR
PRODUCT SOLUTION
SHARED CALL LOGGING & TRACKING
Allows us to analyse failure trends at a global level,
helping us to develop better quality products.
HELP FOR ALL
ELECTRONIC RMA
Our technical support, be it online
or via our help desk is made freely
available for all to use – Certified
Partners and end-users alike.
A claim form is
generated from a call to
our help desk, customers
only need to authorise
the electronic form to
receive replacement
parts – easy.
We can be involved as little or
as much as our partners and
customers wish, even working as
sub-contractor on your project.
ON SITE MAINTENANCE & REPAIR
We record our work and maintain
a site history, which we can reference
later to identify problems faster or
prevent them in the future.
DEFINE TEST SCHEDULES
To ensure expected levels of
system performance for Certified
Partners and end-users, at any
stage of commissioning, are met.
REMOTE SYSTEM
DIAGNOSIS
TENDER RESPONSE
We provide system design for tender
responses for our Certified Partners
when they need it. Not only when
Christie product is being
used exclusively.
CONSULTATION
We also act in a free consultative
capacity and can provide
information to specify the correct
display system for an application
before design begins.
04 | Christie Technical Services | We’ve got it covered
FACTORY & SYSTEM ACCEPTANCE TESTING
Offered at your site or at our regional head office
in the UK (and some of our branch offices in EMEA),
usually following previously agreed test schedules.
when it matters.
Where product supports
the capability, we have
the ability to connect
products over the web
and configure systems or
diagnose issues remotely.
This is a free service to
our Certified Partners.
THE VISION
Bringing a good idea from conception through to implementation
requires more than intelligence. It requires understanding.
Shared understanding of the customer’s vision.
Visualisation is a key component for greater collaboration and
shared understanding. And since it’s the very solution Christie
offers, it also the solution we use.
CHRISTIE VISUALISATION
SERVICES INCLUDE:
• AutoCad design and detailed drawings
•
Single screen to multiple screen design with blended image calculations
• 2D or 3D CAD for front and rear projection layouts
•
2D projection layouts for customer supplied architectural drawings
• Simulation layouts and visualisation to support
pre and post-sale design or fabrication
• Rendered images of Christie product in customer environments, to support the customer’s vision
These visualisations, drawings and models offer
so much more than pre-sales or marketing
communication benefits. Allowing all to scrutinise the smallest consideration without losing sight of the bigger picture. Or getting lost in technical jargon
and acronyms that often deter the engagement of other project stakeholders.
06 | Christie Technical Services | We’ve got it covered
Christie’s system design services extend beyond the display.
In addition to providing electrical and mechanical load calculations,
even display ergonomics calculations; Christie is also able to offer
custom design of product support structures and enclosures.
Like our series of purpose-built display solutions, Christie’s system
design service covers the full gamut of pro-av display applications.
REAL WORLD DATA
CUSTOM FABRICATION
Christie’s system design service is supported by skilled
Christie technicians and engineers. The drawings
and models created are based entirely on real-world
measurements and display performance.
In addition to producing visualisation, system drawings
and complete calculations for the display devices
and their environments; Christie is also able to supply
non-standard hardware.
The service includes full calculations for the display
device(s) such as throw distance, lens shift, keystone
and brightness.
Christie is able to supply third party hardware or
even fabricate custom projector mounts, interface
plates, pedestal solutions, environmental cladding
and other fixtures and fittings.
And similar calculations for the projected image(s)
and the display environment itself.
Our custom fabrication service ensures that our
customers not only enjoy the best solution but also
the best fitted solution.
Customers are given complete oversight of the
design and fabrication process. As they are provided
concept design drawings prior to project commencing.
Sign-off drawings prior to fabrication which detail
final assembly within the customers infrastructure and
building environment. And finally detailed engineering
drawings required to manufacture at a component level.
From auditoriums, image blends, curved screens
and 360° drum projection. To the most demanding
immersive stereo 3D environments, CAVEs and domes.
And if you wish, we will provide advice, supporting
information and recommendations on request.
when it matters.
WE’VE GOT YOU COVERED
Christie’s standard warranty program covers all Christie products,
service parts and accessories.
Though our standard warranty is very comprehensive, not all installations
and projects are standard. So Christie offers a series of additional
warranties to protect your investment and even a ‘Signature’ care
agreement that can be written to your unique requirements.
You can check the status of your Christie product’s warranty anytime using
our Web Warranty Widget, so you know we’ve got you covered too.
XCHANGE AGREEMENT
An addition to our standard warranty for
applicable Christie LCD and single-chip
DLP products. Any unit that fails in the
1st year will be permanently replaced with
a new unit, dispatched to your premises
the next business day.
EXTENDED WARRANTY
STANDARD WARRANTY
Provides 3 years cover for Christie LCD, single-chip
and 3-chip DLP projectors. The warranty covers
all our products and Christie will repair or replace
defective products within the warranty period.
This optional warranty can be secured for any
Christie product. It provides extension of the
standard limited warranty policy by an additional
year or more, to maximum of ten years repair
and replacement cover. Extended warranty
can be purchased at any time during the first
12 months of warranty.
ON-SITE AGREEMENT
Is an on-site call to repair service providing
customers access to Christie’s team of field
service engineers who will troubleshoot
Christie products and 3rd party products to
help return them to operating condition within
a specified time frame from the initial service
request. Customers may choose their service
level featuring different call-to-repair times.
LAMP WARRANTY
Christie currently offers the best
lamp warranty in our industry.
Christie lamps can be covered
from 120 days (or 500 hours) to
365 days (or 4000 hours) with
pro-rated warranty.
08 | Christie Technical Services | We’ve got it covered
MAINTENANCE AGREEMENT
INTERNATIONAL WARRANTY
This supplemental warranty offers warranty
support for your Christie product anywhere
in the world, no matter where your Christie
product was purchased. Christie will
provide repair and replacement support
from its local office worldwide and
its global network of Authorised Service
Centres and Certified Technical Partners.
This bespoke care agreement provides
access to Christie’s team of field service
engineers who provide scheduled
maintenance of Christie products to reduce
the risk of interrupted operation or unplanned
replacement of Christie parts and products.
The agreement offers the customer a choice of
care levels from remote to support to on-site
preventative repair and replacement.
SIGNATURE AGREEMENT
The highest level of care and support available
from Christie. Customers can select the
features from our entire array of warranties and
the level of support provided in each case to
tailor a solution uniquely suited to their needs.
when it matters.
SERVICING & REPAIR NETWORK
Christie believes industry leading support is resourced globally and delivered locally. We invest each year in new servicing equipment
and personnel training.
Our investment to date has helped to create 7 dedicated service
centres in the EMEA region. Each fully equipped, stocked with a
wide range of service parts and a committed team of local Christie
engineers able to offer full support services in the local language.
CHRISTIE PARTNER TRAINING IS FREE
We believe industry training increases the productivity of your
personnel, reduces your labour costs and builds confidence amongst
your staff and your customers.
Christie has structured its training program into small, manageable,
courses. So we can offer training to as many of our partners as
possible, while maintaining small class sizes to aid learning.
TRAINING COURSES
Our training courses are developed by Christie’s own
technical services team and the same team tutor the
courses. This ensures attendees have access to expert
knowledge of Christie products and tutors who are
familiar with the common scenarios delegates face
in their work.
In addition, some courses are Infocomm RU approved,
so attendees will also earn Renewal Units towards
their CTS certification.
3 LEVELS
Christie offers 3 levels of training, all of it FREE to our
partners and available from any of our branch offices
in EMEA.
Christie Foundation Training: a 1 day introductory •
course suitable for all new employees of existing partners or new partners. Several products from various technologies are covered on each course.
Christie Intermediate Training: a 2 day technical •
course aimed at installation and maintenance staff, though sales and project managers will also benefit. Structured towards specific technologies, these courses are prerequisites for attending Christie Advanced Training.
hristie Advanced Training: a 2 day service and repair
• C
course aimed at maintenance and repair technicians,
and the entry to Christie’s Service & Repair network.
Structured for individual technologies, the relevant
Intermediate training must be completed first.
All training delegates receive a technical resource
CD-ROM and upon satisfactory completion of the course
examination each passing training delegate will receive
the appropriate course certification.
Remote training is also available using Christie’s online
training modules.
A great way to keep your training up to date with the
latest Christie product information and industry practices.
Or when you can’t afford time away from the workplace.
10 | Christie Technical Services | We’ve got it covered
AUTHORISED SERVICE CENTRES
CERTIFIED TECHNICAL PARTNERS
Christie’s local service network is further extended by
the appointment of Authorised Service Centres. Each
centre offers full technical service support and repair
for a specific Christie product portfolio for its country.
When a Christie Partner has at least two of its own
technical service team on staff, certified under one
or more of Christie’s ‘Advanced’ training courses.
And a suitable repair facility that meets industry
standards. The partner qualifies to join Christie service
and repair network as a Certified Technical Partner.
The centres are staffed by Christie trained personnel
and each holds a local inventory of parts and
consumables for rapid replacement of under-
warranty repairs.
With all service and repair administered using the
same standardised repair and return practices
operated by Christie across the EMEA region.
Certified Technical Partners have direct access to the
full resources of the service and repair network and are
approved to support warranty and non-warranty repairs.
And offer a wide variety of support service including
technical support, on-site visits in addition to the supply
of Christie products, accessories and lamps.
when it matters.
CORPORATE OFFICES
EMEA OFFICES
USA Christie Digital Systems USA, Inc
UNITED KINGDOM EMEA Head Office
SPAIN
Branch Office
Tel: 714 236 8610
Christie Digital Systems
Canada Inc.
ViewPoint
200 Ashville Way
Wokingham
Berkshire, U.K.
RG41 2PL
Tel: +34 91 633 9990
CANADA
Christie Digital Systems Canada Inc.
Tel: 519 744 8005
Tel: +44 (0) 118 977 8000
EASTERN EUROPE
Branch Office
SOUTH AFRICA
Branch Office
Tel: +27 (0) 11 510 0094
UNITED ARAB EMIRATES
Branch Office
Tel: +971 (0) 4 320 6688
Tel: +36 (0) 1 47 48 100
FRANCE
Branch Office
ITALY
Independent Sales Consultant Office
Tel: +33 (0) 1 41 21 44 04
Tel: +39 (0) 2 9902 1161
GERMANY
Branch Office
RUSSIA
Tel: +49 2161 664540
Tel: +7 (495) 930 8961
Independent Sales Consultant Office
For the most current specification information, please visit www.christieemea.com
Copyright 2013 Christie Digital Systems USA, Inc. All rights reserved. All brand names and product names are trademarks, registered trademarks
or tradenames of their respective holders. Christie Digital Systems Canada Inc.’s management system is registered to ISO 9001 and ISO 14001.
Performance specifications are typical. Due to constant research, specifications are subject to change without notice.
Printed in United Kingdom on recycled paper. CD0255 Jan 13
3D / Advanced Visualisation | Business | Cinema Solutions | Commercial & Public Displays | Simulation Solutions | Video Walls