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Brochure
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Vectron Systems AG
Willy-Brandt-Weg 41
D-48155 Münster
Phone +49 (0)251 2856-100
Fax +49 (0)251 2856-560
sales@vectron.de
www.vectron.co.uk
www.bonvito.net
www.vectron.co.uk
Contents
Vectron Systems ............................................................................................................. 05
Quick Guide: Where to find what? ..................................................................................... 06
POS systems& service .................................................................................................. 10
Stationary POS systems ................................................................................................... 16
Mobile POS systems .......................................................................................................... 26
Leasing ................................................................................................................................ 29
Full Service Contract ......................................................................................................... 29
Software ......................................................................................................................... 30
Peripherals....................................................................................................................... 36
Bakery functions .......................................................................................................... 42
Hospitality functions ..................................................................................................... 48
Notes ............................................................................................................................... 54
bonVito ............................................................................................................................ 55
Trades & advantages ........................................................................................................ 58
Overview on functions ....................................................................................................... 60
Customer cards .................................................................................................................. 62
Customer retention modules ............................................................................................ 64
E-payment........................................................................................................................... 72
Online reservation system ................................................................................................ 74
Online personnel planner .................................................................................................. 76
Online reporting ................................................................................................................ 78
bonVito apps ..................................................................................................................... 80
Customers about bonVito ................................................................................................. 82
Tariff options ...................................................................................................................... 85
Notes ................................................................................................................................ 86
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www.vectron.co.uk
Powerful POS systems
With a comprehensive range of stationary and mobile POS systems “made in Germany”
the Vectron Systems AG provides the suitable equipment for diverse company sizes and
types. Reliable state-of-the-art technology ensures extremely high working speed; highquality material guarantees robustness and a long service life. Their successful design
makes the POS systems an optical highlight, too.
Technologically leading POS software
The versatile Vectron POS software offers numerous sophisticated functions. It is intuitive and easy to operate and can be tailored to the individual companies’ demands.
Thanks to the integrated web browser the POS systems can access the Internet.
Quality since 1990
With 25 years of trade experience and more than 150,000 installed systems in 30 countries, Vectron Systems AG is one of the leading European providers of intelligent POS
systems. Vectron specialises in offering complete solutions that increase turnover,
make workflows more efficient and simplify controlling. This has made Vectron the market leader in the German hospitality and bakery trade.
Competent advice
The nationwide network of specialist trade partners guarantees you competent advice,
tailored industry solutions and reliable on-site service provision.
Customer retentions and online marketing
The POS systems become even more efficient in conjunction with Vectron‘s online marketing instrument bonVito. All marketing and customer retention campaigns are carried
out automatically at the POS system and can be evaluated in detail.

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Quick Guide: Where to find what?
POS systems & Service
You are looking for a powerful POS system with convincing software functions for your
company? Vectron offers a broad range of cutting-edge stationary and mobile models.
Please learn more about the essential attributes of Vectron software, the POS systems
on offer, attractive financing options and the perfect protection in case of damage on
page 10–29
Software
In addition to the versatile POS software, with which all the Vectron systems are delivered, the Vectron POS PC enables you to apply the software on PCs and Tablets with
Windows operating system. Vectron Commander is software that allows establishing a
POS system network. Furthermore it provides numerous proven interfaces to a large
number of back office programs, particularly in the fields of bakery and hospitality.
And the Vectron Journal Tool provides you with an effective instrument for evaluation,
archiving and analysis.
page 30–35
Peripherals
In most cases the POS system is complemented by peripherals like for instance printers, scanners, customer displays or card readers. Vectron models provide optimum POS
installations via numerous interfaces. In addition, Vectron offers a number of practical
proprietary developments like customer displays and RFID readers.
page 36–41
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Bakery functions
In addition to the versatile basic functions Vectron POS systems offer a number of
special functions for bakeries and confectioners. They support for example order procedures, stock control and the handling of returns. To learn why Vectron POS systems
are particularly ideal for the bakery trade please got to
page 42–47
Hospitality functions
In hospitality, too, Vectron POS systems are widely used – for good reason: sophisticated and tried-and-tested functions make them valuable assistants for organizing and
optimizing workflows.
page 48–53
bonVito
bonVito turns your POS system into a marketing instrument: the web-based tool directly accesses the Vectron POS systems and offers numerous versatile functions in the
fields of customer retention, customer cards, E-payment, reservation and reporting. The
modular design and a large number of tariff options provide a maximum of flexibility.
page 55–85
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POS systems for professionals
Vectron POS systems offer state-of-the-art technology. They are
future-proof, long-lived and combine high-quality hardware and sophisticated software.
Uniform software basis
All Vectron POS systems use the same software and can be networked as required. This
is naturally ideal for the simultaneous use of mobile and stationary devices, as well as
for future network expansion.
Individual solutions
Vectron‘s POS software offers numerous special functions for bakeries and hospitality
whilst at the same time it is suitable for most other trades. The GUI can be designed
flexibly and adapted to individual company requirements.
Maximum flexibility through script expansions
You can realize even more individual solutions by means of expansions per VectronScript. The options are tremendously versatile and leave nothing to be desired. Via
script you can connect e.g. the hotel software “hetras”, pager systems of Discover and
LRS or the cash management systems “Cashkeeper” and “Cashguard”. These are but a
few examples for successfully realized solutions; a vast number of other ones are conceivable. In addition to soft- and hardware connections you can also use VectronScript
to expand functions like e.g. warnings when a product is running out of stock, order
confirmations or pickup information per text message.
Example programming for a GUI in a bakery
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POS Systems & service
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Example programming for a GUI in hospitality
Easy operation
The menu navigation makes operations easy – even for untrained staff members. Operators are guided through the menus via selection windows and button levels, thus
preventing erroneous entries. The selection windows can be configured as desired and
tailored to meet required operating procedures. Function keys can be allocated icons
or product logos instead of text. PLU keys can even be allocated product photos, which
makes order inputting even easier.
Individual operator authorization rights
Vectron POS systems work with general operator classes but also with individual authorizations. You can store the respective operator rights directly in the POS system or in an
electronic operator key, which allows fast login and secure allocation of bookings to an
operator. It is thus possible to remove the need for the creation of operator accounts in
all branch POS systems, which is often advantageous in the event of a high staff turnover between the various branches. You can determine for each employee who shall be
entitled to cancel bookings or who is to get superior rights. Furthermore, the individual
operator rights enable a differentiated commission system to be established.
Robust design
Vectron POS systems combine successful design with extreme robustness. They are
thus resistant to dirt, flour dust or spilt liquids. All POS systems are made out of lowmaintenance materials and are thus easy to clean. This makes them perfectly suitable
for hygienically sensitive areas like counters in bakeries or butcher’s shops.
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Highest security
Vectron POS systems are designed for stability. They are built without interferenceprone moving parts like fans and hard drives or unbuffered memories and are thus extremely failsafe. The non PC-based systems are perfectly protected against viruses and
manipulation. Trojans don’t stand a chance. This is security at the highest level.
Fast backup
You can store all the POS data in short intervals on a storage medium (e.g. USB-flash
drive or SD-card). In an emergency you insert the storage medium to a replacement
POS system, turning it into a precise copy of the failed device with just one command.
It is thus possible to carry on working with minimum effort.
Perfect connection options
Vectron POS systems offer numerous interfaces for the connection of peripherals including printers, scanners, dispensing systems, coffee machines, and scales, up to four
cash drawers or terminals for credit- and EC-card payment. The common access of several POS systems to peripheral devices is especially suitable. All the systems in a network can address one printer for example.
Effective shift registration
The higher the number of employees and branches, the more complex shift administration can become. Vectron POS systems offer exemplary support in this area, too. Staff
members can log themselves on and off directly at the POS. It is also possible to log on
in one branch and log off in another. It is even possible to record shift times in the case
of employees who are not using the POS systems, and thus have no access rights to POS
functions, this via the touch key. The POS systems are capable of administering an
unlimited number of employees, and enable the smooth registration of all log-on and
log-off information, such as breaks, a doctor’s visit or errands. Vectron Commander
transfers the data to a time registration system at headquarters before passing it on to
the payroll accounting department.
Practical data transfer
The optionally available Commander software automatically transfers at defined times
– even several times per day – the data from the POS systems to the central PC where
it makes them available for back office programs like e.g. special bakery or hospitality
software. The operator, PLU and price data only has to be entered into the system once,
either via a POS system or a PC. It can subsequently be transferred to an unlimited
number of POS systems via the Vectron Commander software or individually configured
for different branches. Alternatively, the entire maintenance of the master data can be
carried out using subordinate back office software. And work at the POS systems can go
on even during the data transfer.
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Communication system
Vectron POS systems. These messages can be sent optionally to individual POS systems
or users or to several or all POS systems or users within the network. This handy function saves a great deal of time. Instead of calling all branches individually, messages like
“Don’t forget: team meeting today at 2 pm” can be entered once in the main computer
and sent with a click of the mouse. Thus, all the sales staff gets the information within
2-3 minutes. This is much faster than calling the branch shops one after the other. And
if a message is not to be sent immediately to the selected addressees but at a defined
time, this can be set via a timer function.
POS Systems & service
Communication software Vectron Commander allows messages to be sent to connected
Message display on the screen
Remote maintenance of POS systems
Vectron POS Anywhere enables analysis and remote maintenance of the POS systems.
An extensive range of intervention functions usually ensures that existing problems can
also be solved remotely. Configuration modifications are possible just like updates and
data backup. Thanks to “Vectron POS Anywhere” you or your specialist dealer can access any POS system and follow in real time what the operators are entering. Likewise
you can control the POS system from remote and even demonstrate new functions. The
POS-Anywhere-function accelerates the error analysis, minimizes downtimes and prevents expensive on-site service calls.
Network camera function
It’s essential to have everything in view at all times in order to guarantee a perfect
hospitality service. However, that isn’t always easy, particularly when your establishment has several rooms or an additional outdoor area. This is where Vectron POS system’s network camera function comes to the rescue. Images from one or more cameras,
which are integrated within the POS network via LAN, are retrieved via the programme
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function at adjustable intervals and transferred to all POS
systems in the network as required. Image data updating and
the choice of camera can be performed either automatically
or via manual request. Among other things, the camera function is particularly effective for viewing guest areas located
outside your own field of vision. This is particularly handy
when the areas in question are far away. Instead of having to
frequently send staff to check the area in question, a quick
glance at the POS display suffices to notice newly arrived
guests rapidly and to serve them promptly. This great invention saves time and effort and reduces waiting periods for
guests, particularly when combined with mobile Vectron POS
systems.
Monitored serving
Monitoring is of the utmost importance in the associated dispensing area. Vectron POS
systems collaborate with a selection of reputable manufacturers of bar dispensing systems and coffee machines in order to ensure that the desired product cannot be dispensed until it has been registered in the system. This guarantees that all beverages sold
are logged consistently, and no more cups of coffee or pints of beer are “on the house“.
Numerous media
In addition to cash payment Vectron POS systems provide numerous cashless payment
modes. You can use magnetic-, bar code- and RFID cards, i.e. EC- and credit cards. Ports
for NFC-payment – contactless cashless payment with e.g. “girogo” or “paypass” – are
likewise available. You can open customer accounts with monthly invoice and staff purchases can be settled via the salary. Further payment options are available in conjunction with bonVito customer cards (see page 62).
Weighing function for non-prepacked products
Non-prepacked goods, for example cold cuts at the butcher‘s, can be programmed as
“extended scale PLUs”. If the sales person selects one of these PLUs, the POS system
tells him/her to put it onto the scales. After having reached the desired weight or the
defined price, the PLU is taken over to the open receipt.
Allergen labelling/Selecting PLUs by means of filters
As of 13 December 2014 information on allergens is also mandatory for non-prepacked
products. In order to guarantee the protection of health, consumers have to be informed
in a suitable way about allergens contained in any product offered for immediate consumption (e.g. in a restaurant, hotel, snack bar, bakery, butcher’s) according to law.
Vectron POS systems are very helpful here because you can store a PLU’s properties in
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the POS system. The owner himself defines the properties because in addition to allerpork”. The filter “in house/take away” or “as of 18 years” is useful in many cases. In the
PLU selection displayed in the POS system you can now filter by those properties. PLUs
that do not correspond to the filter criteria are shaded in grey and cannot be booked
as long as the filter is active. You can also print or display the information stored for a
PLU (e.g. the list of all contained allergens) to support the vendor at the point of sale
or as service for the customer.
Graphical evaluation
POS Systems & service
gens there are a number of other useful criteria like “vegetarian”, “vegan” or “without
The Vectron Commander software provides
among others the basis for extensive analyses
and reports. POS system data is read out via the
Commander and for example forwarded to special back office programs. The current version
now uses an interface to Microsoft Excel to process the data to clear tables including graphic
diagrams. You can further process the tables and
diagrams according to your demands.
Compliance with all legal regulations
Legal demands to POS systems have been tightened in many countries over the past
years in order to curb tax evasion. Several states like Turkey, Sweden, Belgium or Portugal, have already enacted tangible regulations and introduced certifications. Other
countries, e.g. Germany, Austria, France and the Netherlands, have only formulated
general demands so far. However, these have to be kept as well and further legal guidelines are to be expected in future. Vectron POS systems comply with the legal standards of all those countries where they are sold and provide the respective certification
if required. Vectron attentively traces any changes of the legal status and reacts to
these with further developments of POS systems and–software so as to provide you, the
Vectron client, with maximum legal security. At the same time we protect your investments as the POS systems can normally be adjusted to changing demands by means of
software updates. For detailed information on specific demands of your country please
contact your Vectron trading partner.
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The new generation of POS systems
The new generation of stationary POS systems is point of sale technology in perfection. The series convinces with high-quality components like energy-saving LEDs with backlight, enormous stability through heavy weight, precious metal elements, ergonomically
integrated operator locks, adjustable display angles, hidden on-/off
switches and many more sophisticated details.
2 fully accessible USB
service ports for all
models
Ergonomically integrated
operator locks
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Top Technology for Professionals
Additional Highlights
POS Systems & service
www.vectron.co.uk
Fast flash memory
Instead of a common hard disk Vectron POS systems use
modern flash memories like those often used in USB flash
drives or MP3 players. They do not contain moving parts,
are mechanically robust (shock-resistant), save in a flash
(hence the name) and are quickly accessible. Furthermore, flash memories boast low energy consumption and
noiseless operation.
Integrated web browser
A web browser is integrated to the POS software of systems of the latest generation. The web browser is useful
Completely flat display
for input of orders or returns. If the applied back office
front without dirt-
program allows online input, you can call the respective
collecting edge
page directly at the POS system and enter the data. The
detour via input to the POS system, data retrieval and
export to the back office program can be skipped. If provided with the respective authorization, one can access
useful Internet pages like the weather forecast or practical Internet applications like e.g. e-mail programs directly
at the POS system. For data input a keyboard is faded
Precious, high-quality
in to the touch screen. Free access to all pages can be
metal elements
granted, however, this can also be restricted to up to five
defined Internet pages in order to avoid misuse.
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POS Mini II
Top Technology for Professionals
The reliable state-of-the-art technology of Vectron
POS Mini II ensures a very high operating speed. Highquality materials guarantee robustness and a long
service life. The high-performance, technologically
leading software offers a large number of perfected
functions that accelerate and simplify workflows. Vectron POS Mini II is an inexpensive alternative to the
POS Vario II, when input is mainly effected via the keyboard and a large touch screen is not required.
POS Mini II Light as of 49 Euro/month*
Product highlights
• High-quality, extremely robust housing
• Simple data backup on USB flash drive
• Elegant, ergonomic design
• Perfect protection against viruses and manipulation
• Completely flat display front without dirt-collecting
• Adjustable software with flexible graphic user interface
edge
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• Fast, intuitive operation
• Brilliant 17.8 cm (7”) touchscreen
• Integrated web browser
• Proven flat keyboard
• Compatible with all Vectron POS systems
• Large memory volume
• Extensive back office connection options
* Leasing 48 months; minimum leasing volume 2,500 Euro; conditions may differ depending on region. Please contact your local Vectron dealer.
Product details
Elegant, high-quality design
Simple network installation
The elegant housing with metal elements is extremely ro-
All Vectron POS systems use the same software and can
bust and stable. As a result, the Vectron POS Mini II func-
be networked as required. This is naturally ideal for the
tions reliably even in stressful working environments,
simultaneous use of mobile and stationary devices, as
and is extremely durable. The completely flat front of the
well as for future network expansion.
display without dirt-collecting edge enables fast, easy
cleaning.
Outstanding security
The decision not to integrate fans and moving parts of-
Current-saving display with LED backlight
fers maximum failure safety. Furthermore you can store
The high-quality 17.8 cm (7“) touchscreen with LED back-
any POS system data in short intervals to USB-flash drive
light is current-saving and features an easy-to-adjust tilt
or SD-card, reliably and inexpensively.
POS Systems & service
www.vectron.co.uk
angle.
Extensive options for back office connections
Proven flat keyboard
The optional communications software Vectron Com-
The proven ergonomic flat keyboard enables fast, reliable
mander allows the POS Mini II to be controlled from your
operation and exchanging of the keyboard markings in
company headquarters. New items or prices can subse-
just seconds.
quently be sent to the POS system, which can also read
out sales, order or working time data. The Commander
State-of-the-art electronics
also facilitates connections with merchandise manage-
Equipped with the latest electronics, the Vectron POS
ment and CRM programs, working time administration
Mini II offers, for example, a processing speed 10x higher
and special back and front office software.
and an enormous memory capacity compared to its predecessor model.
Efficient remote maintenance and troubleshooting via RDT
Numerous interfaces
The remote maintenance and troubleshooting options en-
The Vectron POS Mini II leaves absolutely nothing to be
sure that operating errors are recognised rapidly, while
desired as far as interfaces are concerned: Six serial inter-
problems can be analysed and usually solved directly. On-
faces, eight external USB interfaces and an audio interface
site service call-outs are thus reduced to a minimum.
enable the connection of numerous peripherals, including
printers, scanners, card terminals, vending machines, etc.
Two connections for up to four cash drawers, an SD card
slot and a network interface complete the line-up.
Available also as inexpensive light version.
Please ask your Vectron trading partner!
Flexible, high-performance POS software
The Vectron POS Mini II can be operated easily and intuitively. Its software can be configured flexibly to meet
individual operating requirements. Display fields and buttons can be freely positioned and organised. Thanks to
the individual GUI you can adjust the input options to the
respective work step. The integrated web browser enables practical access to Internet applications.
No responsibility is taken for the accuracy of this information. Subject to technical alterations. Illustrations display variants and/or options. Current as of: 01/15
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POS Vario II
Top Technology for Professionals
The Vectron POS Vario II was developed to make workflows even more efficient. Reliable top technology provides for an extremely high working speed, and highquality materials guarantee robustness and a long
service life. The higher performance, technologically
leading software offers a large number of perfected
functions that accelerate and simplify workflows. The
combination of the large touchscreen and the flat keyboard of the Vectron POS Vario II enables an especially fast and intuitive operation and the clearly laid-out
display of even large stock lists.
POS Vario II Light as of 72 Euro/month*
Product highlights
• High-quality, extremely robust housing
• Perfect protection against viruses and manipulation
• Elegant, ergonomic design
• Adjustable software with flexible graphic user interface
• Completely flat display front without dirt-collecting
• Fast, intuitive operation
edge
• Integrated web browser
• Brilliant 30.5 cm (12”) touchscreen
• Compatible with all Vectron POS systems
• Large memory volume
• Extensive back office connection options
• Simple data backup on USB flash drive
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* Leasing 48 months; minimum leasing volume 2,500 Euro; conditions may differ depending on region. Please contact your local Vectron dealer.
Product details
Elegant, high-quality design
respective work step. The integrated web browser ena-
The elegant housing with metal elements is extremely
bles practical access to Internet applications.
robust and stable. As a result, the Vectron POS Vario II
functions reliably even in stressful working environments,
Simple network installation
and is extremely durable. The completely flat front of the
All Vectron POS systems use the same software and can
display without dirt-collecting edge enables fast, easy
be networked as required. This is naturally ideal for the
cleaning.
simultaneous use of mobile and stationary devices, as
well as for future network expansion.
Current-saving display with LED backlight
The high-quality 30.5 cm (12“) touchscreen with LED
Outstanding security
backlight is current-saving and features an easy-to-ad-
The decision not to integrate fans and moving parts of-
just tilt angle. With 800 x 600 pixels (SVGA), it offers
fers maximum failure safety. Furthermore you can store
brilliant display quality.
any POS system data in short intervals to USB-flash drive
POS Systems & service
www.vectron.co.uk
or SD-card, reliably and inexpensively.
Proven flat keyboard
The proven ergonomic flat keyboard enables fast, reliable operation and exchanging of the keyboard markings
Extensive options for back office connections
in just seconds.
The optional communications software Vectron Commander allows the POS Vario II to be controlled from your
State-of-the-art electronics
company headquarters. New items or prices can subse-
Equipped with the latest electronics, the Vectron POS
quently be sent to the POS system, which can also read
Vario offers, for example, a processing speed 10x higher
out sales, order or working time data. The Commander
and an enormous memory capacity compared to its pre-
also facilitates connections with merchandise manage-
decessor model.
ment and CRM programs, working time administration
and special back and front office software.
Numerous interfaces
desired as far as interfaces are concerned: six serial in-
Efficient remote maintenance and troubleshooting via RDT
terfaces, eight external USB interfaces and an audio in-
The remote maintenance and troubleshooting options en-
terface enable the connection of numerous peripherals,
sure that operating errors are recognised rapidly, while
including printers, scanners, card terminals, vending ma-
problems can be analysed and usually solved directly. On-
chines, additional keyboards, etc. Two connections for up
site service call-outs are thus reduced to a minimum.
The Vectron POS Vario II leaves absolutely nothing to be
to four cash drawers, an SD card slot, a SIM card slot and
a network interface complete the line-up.
Available also as inexpensive light version.
Flexible, high-performance POS software
Please ask your Vectron trading partner!
The Vectron POS Vario II can be operated easily and intuitively. Its software can be configured flexibly to meet
individual operating requirements. Display fields and buttons can be freely positioned and organised. Thanks to
the individual GUI you can adjust the input options to the
No responsibility is taken for the accuracy of this information. Subject to technical alterations. Illustrations display variants and/or options. Current as of: 01/15
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POS Touch
Top Technology for Professionals
The elegant Vectron POS Touch system is perfect POS
system technology: high-quality, reliable, fast, rugged and extremely durable. The high-performance,
technologically leading POS system software offers a
large number of perfected functions and can be flexibly adopted to individual requirements. Especially during busy periods, it proves the high performance of its
electronics with its high processing speed. Its operation is simple and intuitive and the convenient touch
screen offers a great deal of space for the clear display
of even large stock lists.
Leasing as of 99 Euro/month*
POS Touch
Chrome
Product highlights
• High-quality, extremely rugged, stable housing
• Elegant, ergonomic design
moving parts
• Brilliant 38.1 cm (15”) touchscreen
• Perfect protection against viruses and manipulation
• High-performance, extremely fast processor and
• Individually designable graphic user interface
large memory volume
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• Maximum system stability thanks to lack of fans and
• Fast, intuitive operation
• Ergonomically integrated operator locks
• Integrated web browser
• Simple data backup on USB flash drive
• Optionally available with customer display
* Leasing 48 months; minimum leasing volume 2,500 Euro; conditions may differ depending on region. Please contact your local Vectron dealer.
Product details
Elegant, high-quality design
Numerous interfaces
The elegant housing with metal elements is extremely ro-
Peripheral devices, such as printers, scanners, card ter-
bust and stable. High-quality components and well thought-
minals, vending machines, additional keyboards, etc. can
out design enable the Vectron POS Touch to function re-
be connected via six serial, eight USB and one audio port.
liably even in harsh working environments and make it
Two connections for up to four cash drawers, an SD card
extremely durable. The completely flat front of the display
slot and a network interface complete the line-up.
without dirt-collecting edge enables fast, easy cleaning.
Extensive options for back office connections
Current-saving display with LED backlight
The optional communications software Vectron Com-
The high-quality 38.1 cm (15”) touchscreen with LED back-
mander allows the POS Touch to be controlled from your
light is current-saving and features an easy-to-adjust tilt
company headquarters. New items or prices can subse-
angle. With 1024 x 768 pixels, it offers brilliant display
quently be sent to the POS system, which can also read
quality.
out sales, order or working time data. The Commander
POS Systems & service
www.vectron.co.uk
also facilitates connections with merchandise manage-
State-of-the-art electronics
ment and CRM programs, working time administration
Thanks to the latest electronics, the Vectron POS Touch
and special back and front office software.
is an extremely fast POS system with a large memory capacity.
Efficient remote maintenance and troubleshooting via RDT
Flexible, high-performance POS software
The remote maintenance and troubleshooting options en-
The Vectron POS Touch can be operated easily and intui-
sure that operating errors are recognised rapidly, while
tively. Its software can be configured flexibly to meet indi-
problems can be analysed and usually solved directly. On-
vidual operating requirements. Display fields and buttons
site service call-outs are thus reduced to a minimum.
can be freely positioned and organised. The integrated
web browser can be used to conveniently access internet
Customer displays in three sizes
applications with the POS system.
The Vectron POS Touch can be equipped either with a 13.2
cm (5.2“) black-white customer display or a coloured 17.8
Simple network installation
cm (7“) or 26.4 cm (10.4“) customer display.
All Vectron POS systems use the same software and can
be networked as required. This is naturally ideal for the
POS Touch Chrome
simultaneous use of mobile and stationary devices, as
For the POS Touch Chrome the metal elements of the
well as for future network expansion.
standard model were replaced by precious bright chrome.
The modern POS system thus becomes an optical high-
Outstanding security
light with exclusive design.
The elimination of fans and moving parts reliably protects against failures. As a non-PC based POS system, the
Available also as inexpensive light version.
Vectron POS Touch is also perfectly protected against viruses and tampering, and can save all POS system data
at short intervals to USB-flash drive or SD-card, reliably
and inexpensively.
The Vectron POS Touch offers top-
level security.
No responsibility is taken for the accuracy of this information. Subject to technical alterations. Illustrations display variants and/or options. Current as of: 01/15
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POS MobilePro III
Top Technology for Professionals
The Vectron POS MobilePro III is an extremely robust and completely waterproof mobile POS system,
which is perfectly suitable for indoor- and outdoor use.
Thanks to the practical touch screen-keyboard combination, it can be operated particularly quickly and is
especially suitable for companies with a high customer
frequency or at peak times. The system is small, light
and ergonomically shaped for comfortable operation.
The Vectron POS MobilePro III does not require an extra server station. It is a fully-fledged POS system that
provides all functions of a stationary system and is
equipped with RFID reader, WLAN- and Bluetooth interface as standard.
Leasing as of 49,- Euro/month*
Product highlights
• Fully-fledged mobile POS system
• Fast, powerful processor
• E rgonomic shape allows one-hand operation
• Automatic data transmission when returning from areas
• Completely water- and dustproof
• H igh-contrast, sunlight-suitable colour display with
• W LAN, Bluetooth and RFID reader as standard
automatic brightness adjustment of keyboard and
• M icro USB port, Micro-SD- and chip card slot
display
• P owerful exchange battery
• Capacitive touch screen with scratch-proof glass surface
26
without radio communication to transmission zones
• Extensive selection of accessories and peripherals
* Leasing 48 months; minimum leasing volume 2,500 Euro; conditions may differ depending on region. Please contact your local Vectron dealer.
Product details
High-performance mobile POS system
MobilePro III is placed in an upright position – e.g. when-
With the POS MobilePro III Vectron presents the third
ever it is in the practical holster – it switches automati-
generation of mobile POS systems. Its reliable, powerful
cally to standby mode. When the battery compartment lid
processor guarantees optimum operating safety and high
is opened during operation, you get an automatic warn-
working speed. Together with a printer you get a stand-
ing and the system shuts down safely, which avoids data
alone system, as the POS MobilePro III is a fully-fledged
loss. To charge the POS system you put it in the charg-
mobile POS system, independent of a server station. It
ing station or you just put the batteries into the battery
is particularly efficient when being used as network sys-
charging station.
tem. Entered order data is transmitted via radio directly
to kitchen or counter. This reduces the ways for your service staff and orders are prepared earlier.
Easy network installation and -integration
via WLAN
POS Systems & service
www.vectron.co.uk
Network connections are created quickly and easily via
Robust, ergonomic design
WLAN – and the connection to existing networks is just
The robust housing from anodized aluminium and high-
as simple and inexpensive. WEP and WPA2 are support-
quality plastic is both light and enormously scratch- and
ed. The POS MobilePro III is network-compatible with all
shock-proof with the result that the POS MobilePro III dis-
other Vectron POS system models thanks to the identical
plays outstanding break resistance. The housing is ergo-
system software.
nomically shaped and the keys are designed to ensure safe
and easy operation. The capacitive touch screen uses the
Bluetooth, WLAN and RFID reader
same technology as modern smart phones and tablets. It
The POS system is equipped with RFID reader, WLAN- and
is wear-free, convenient to operate and easy to clean.
Bluetooth interface as standard. The RFID reader enables
the use of non-contact and thus low-wear customer- or
High display quality
employee account cards. A mobile belt printer is con-
The high-quality TFT-LCD with LED-backlight boasts good
nected via the Bluetooth interface, allowing waiting staff
legibility even in sunlight, high-contrast display with bril-
to print out invoices conveniently directly at the table.
liant colours and very low power consumption.
Optional webcam function
Automatic display rotation
The optionally available webcam function sends live pic-
The screen content rotates 180° when the POS system is
tures of installed cameras to the POS system and allows
tilted forwards. This is useful in order to show guests the
keeping an eye on secluded areas.
invoice amount or other information.
Water- and dustproof
Its high-class finish makes the Vectron POS MobilePro III
completely waterproof so that rain, spilt drinks or even a
dive in the sink do not pose a problem. Liquids and dust
do not penetrate the housing.
Auto-standby and long battery runtime
The high-performance battery with long runtime stays
for a complete working shift. As soon as the Vectron POS
No responsibility is taken for the accuracy of this information. Subject to technical alterations. Illustrations display variants and/or options. Current as of: 01/15
27
. . . s in ce 1 990
28
www.vectron.co.uk
The leasing of modern POS systems provides numerous advantages. Effective, cost-reducing systems are directly available at low monthly instalments, without tying capital.
From the first month on profits are higher than running expenses. Controlling becomes
easier and more efficient, accounting becomes more reliable and the easy handling of
the POS systems reduces faulty operation. And the useful mobile POS systems increase
sales per guest for example.
Banks’ restrictive lending practices currently make it very difficult, or even impossible,
POS Systems & service
Inexpensive leasing offers
for enterprises willing to invest to actually make investments in new POS systems a
reality. Vectron has created its own financing model in order to give prospective clients
access to these profit-maximising investments. The high-quality POS systems are available for very attractive monthly instalments starting from € 49 as part of 48-month
leasing packages. The in-house financing is offered for all Vectron POS systems*.
Full Service: Always on the safe side
Even the best POS system can fail. And to keep things from becoming expensive if it
does, there’s Vectron’s Full-Service Agreement. It offers complete protection just in
case. Vectron will repair the POS system or send you a replacement unit. Even wearing
parts like the touch panel, operator locks and power supply units are covered by the
warranty.**
Simply conclude the agreement when purchasing a POS system and all services will be
available to you from the very first day – free of charge for the first year!
Protect your POS system with the Full-Service Agreement for 2, 3, 4 or even 5 years.
And the best thing is: You will receive all software updates free of charge during the
entire term of the agreement!
Please contact your local Vectron dealer.
*
*
*
**
**
Minimum leasing volume 2,500 Euro; conditions may differ depending on region. Please contact your local
Vectron dealer. All leased POS systems are automatically covered with the inexpensive Vectron Full-Service
Agreement.
Replacement in case of loss, improper use or damage caused by gross negligence, batteries and accessory
parts are excluded from the warranty.
29
. . . s in ce 1 990
POS PC
Transforms the PC into a POS system
Do you already have a PC-based POS system? Then
switch to Vectron POS PC, the leading POS software for
bakeries and hospitality. You can either purchase the
software or use it starting from 59 € (recommended retail price) per month and PC POS station. The software
is network-capable and designed for use also in mixed
networks with all other Vectron POS systems.
Product highlights
• Stable, fast and easy-to-install software with flexible,
cross-sector functions
• Specific support for catering, bakeries, retail trades,
dry cleaners, etc.
• Individual authorization for clerks, menu items and
functions
• Comprehensive media support for EC-Cash, vouchers
etc.
• Extensive reports and user-optimised journals
30
• Time & Attendance available
• Flexible printer control also for network printers with
switch-over options and automatic forwarding in case
of error
• Network-capable – also when used with “Embedded
Technology“ Vectron POS systems
• Remote maintenance and troubleshooting via remote
data transfer
Product details
www.vectron.co.uk
Cross-sector functions
comprehensive reporting. Along with the classical types
Vectron POS-PC-software is fully configurable, making
of reports such as PLU, department, transactions and
it suitable for all sectors such as retail, services, baker-
clerk report, etc., informative additional reports such as
ies, catering trade etc. The software is a flexible program
“first/last sale“ enable optimized supply.
generator allowing tailor-made solutions for the desired
sector.
Comprehensive support of peripherals
Along with receipt and invoice printers, the POS PC soft-
Example: Specific support for restaurants
ware supports scanners, card terminals, dispensing sys-
Graphic table plans with service reminders, dispensing
tems, vending machines, cash drawers etc.
unit support, customer and address administration, GC
split and check move functions represent only a small
Network support
part of the comprehensive features for the catering trade.
POS PC is designed for use in a network – and works together with all the other Vectron POS models. Network-
Example: Specific support for bakeries
wide maintenance- and settings options from one station
Order, return and inventory administration facilitate the
are particularly convenient.
daily routine in bakery branch shops. Operator floating
and the connection to bakery software programs are fur-
Remote maintenance
ther examples of special sector functions.
Even above and beyond a locally restricted network, POS
Extensive options for back office connections
available Vectron Commander. Analogue, digital or ra-
Independent of the sector, the optional Vectron Com-
diobased telecommunications are possible.
mander provides an open interface for connecting mer-
Software
PC can be read out and programmed via the optionally
chandise management and CRM programs, working-hours
administration and special back- and front office software.
Time and Attendance
The differentiated access rights to the POS PC facilitate
time and attendance not only for the operators. Cleaners
and temporary staff – those who do not normally have
access rights – can also sign in via POS PC.
Intuitive operation
For fast orientation and safe operation, the POS PC relies
on user-specific layouts and self-explanatory icons that
adapt to the work processes. Superimposed product photographs facilitate decision-making when talking to the
customers.
Extensive Reports
The extensive data acquisition – who sold which products,
when and where at a fixed or free price – is the basis for
No responsibility is taken for the accuracy of this information. Subject to technical alterations. Illustrations display variants and/or options. Current as of: 01/15
31
. . . s in ce 1 990
Vectron Commander 7
Intelligently networked
The Vectron Commander is the central communication
software for all Vectron POS systems. It connects the
head office of a company to all branch shops and serves
for simplified data management, automated data transfer and data evaluation. It offers comprehensive information with a minimum of effort. For the first time, the complete programming and configuration of the connected
Vectron POS systems can be effected via Commander 7.
Useful assistants for e.g. button-, layout- or table plan
design facilitate the programming of the POS systems.
The new layout of the GUI and the improved user guidance make the handling of Vectron Commander even
clearer, more intuitive and easier.
Product highlights
• Complete programming and configuration of
connected Vectron POS systems
data
• Easy programming via assistants
• Security through individual access rights
• Centralised base data administration
• Safe cash register backup and remote maintenance
• Report generator and automatic report printing
• Communication via PC networks or telephone
• Intuitive, clear user interface
32
• Processing of decentralised order- and working hour
connections
Product details
www.vectron.co.uk
Programming and configuration of POS
systems
Time and attendance
Vectron Commander 7 allows the complete programming
at the cash registers. Along with an initial basic evalu-
and configuration of the connected Vectron POS systems.
ation, it allows connection to work-time programs. That
Newly introduced assistants for e.g. button-, layout- or
means even people who sign on and off in different out-
table plan design facilitate the programming of the POS
lets are registered.
Vectron Commander 7 accepts the working hours booked
systems.
Security and access control
Report generator
The access rights for various program sections in Vec-
Vectron Commander 7 registers the sales data of all POS
tron Commander are individually allocated. For example,
systems individually; these form the basis for compre-
those who are permitted to change PLU prices do not
hensive analysis and reporting. Numerous report tem-
necessarily have access to turnover evaluations.
plates are provided; individual reports can be generated.
It is possible to link external data to report data of the
Flexible connections
POS system to generate new report models. Sales- and
With Vectron Commander 7, Vectron POS systems can
discount analyses are but two examples of the numerous
be accessed practically worldwide. Along with analogue
options.
and ISDN connections, Vectron Commander 7 also sup-
Graphical evaluations
connected through a serial cable. Alternatively, they use
Via an interface to Microsoft Excel 2007 the POS data is
existing Ethernet structures together with a PC network.
processed to clear tables and clear diagrams. Those can
be further processed at your convenience.
Scalable
Software
ports mobile communication. Onsite cash registers are
The optional multi-station capability enables network ap-
Automatic data polling and transfer
plication of Vectron Commander 7. Multiline-licences al-
Data polling, PLU- and price changes are in most cases
low using several connections – modems, ISDN channels
carried out after business hours. The communication
or network connection – for parallel communication with
module of Vectron Commander 7 can call data from or
numerous POS systems.
transfer data to several POS systems simultaneously.
Communication jobs can be pre-programmed, for in-
Back Office connection
stance to call sales automatically at a defined time.
Via an open interface, Vectron Commander 7 interacts
with Back Office programs. Along with turnover and PLU
Order administration
base data, keyboard layouts, operator functions, PLU info
For a more efficient order administration, Vectron Com-
texts, macros etc. can also be imported and exported.
mander 7 transfers optimised suggestion lists, which at
Please ask your dealer about interfaces to your specific
the POS systems in the branches are either simply ac-
software solutions.
cepted or adjusted in detail if required. This saves time
and reduces errors. Furthermore, the Vectron Commander 7 imports orders that are entered individually to the
POS system.
No responsibility is taken for the accuracy of this information. Subject to technical alterations. Illustrations display variants and/or options. Current as of: 01/15
33
. . . s in ce 1 990
Vectron Journal Tool
Everything under control
The Vectron Journal Tool is a tool for evaluating, archiving and analyzing the POS system journal data that was
read out by means of the Vectron Commander. Companies of all trades profit in the same way from the numerous functions. All the sales transactions and activities
are displayed in detail. The tool detects and displays the
respective transactions for each receipt (e.g. temporary
invoice, split receipt, invoice). You can install the software on commercial PCs, using a Microsoft-SQL database.
Product highlights
• Structured and detailed display of all sales transactions
• Display of sales statistics, operator report, modifiers,
media etc.
• Consolidated PLU list
• More than 50 filter criteria
34
• Data analysis for dubious transactions
• Record of activities
• Choice between manual and automated import of
journal data
• Suitable for PCs with Microsoft operating system
Windows 7 or higher
Product details
www.vectron.co.uk
Convenient analysis tool
Modern, clear design
The Vectron Journal Tool software transfers the data
The modern layout with menu bar and icons allows op-
from the Vectron e-journal to a relational database, which
erating the software intuitively. Indicator lights provide
is perfectly suitable for filtering and analyzing data and
a fast overview so that irregularities can be detected
for receiving detailed information on sales transactions.
quickly.
For data analysis you determine the desired polling by
selecting polling period and POS systems (e.g. a single
Analysis of dubious transactions
POS system, POS systems of defined branch shops or all
Complex analysis algorithms check all the sales trans-
the branch shops).
actions automatically for dubious invoices and receipts.
This serves for detecting e.g. transactions where waiters
Practical data import
invoice drinks or food repeatedly – thus lining their own
Import of the journal data can take place manually via
pockets. Another example for dubious transactions are
a menu window where you can select single e-journals.
receipts with immediate corrections, which can also be
In general, however, the automated polling via Vectron
displayed in detail.
Commander is more convenient.
Polling overview
Filtering sales transactions
The polling overview lists any polling and shows irregu-
In order to receive sound data, you have to filter the
larities like double Z-count or a missing polling.
tron Journal Tool serves for selecting e.g. defined receipt
Data export and -print
types like invoice- and void receipts. A double click to
The data that was processed and displayed by the Vec-
a receipt sum brings you to a new window with details
tron Journal Tool can be exported or printed for addi-
on the individual sales transaction, i.e. all PLUs sold with
tional applications.
Software
available entries by means of useful criteria. The Vec-
this receipt, the single prices, media, tax rate, operator
and the single GC receipts are displayed. More than 50
filter criteria for sales transactions are available, among
them PLUs, operators, GCs, media or modifiers.
Consolidated PLU list
In addition to the detailed view, consolidated PLU lists
are available, providing a fast overview on which PLUs
were sold how often in a defined period. Instead of the
single PLUs you can also display whole departments.
Record of activities
The record of activities shows for example the time when
an operator signed in or out, which operator errors occurred or the programming that was carried out.
No responsibility is taken for the accuracy of this information. Subject to technical alterations. Illustrations display variants and/or options. Current as of: 01/15
35
. . . s in ce 1 990
www.vectron.co.uk
Connections for Peripherals
Vectron POS-systems offer numerous interfaces and are therefore optimally prepared
for the connection of a vast array of peripherals. Supported are serial, parallel, USB-,
VGA-, keyboard- and cash drawer-interfaces. Their number varies according to the Vectron POS model. This allows connecting respective devices of the following groups of
Group of Peripherals
Connectable Peripheral Devices
Printers
receipt printers, invoice printers, ticket printers,
kitchen printers, counter printers
Scanners
hand scanners, table scanners, built-in scanners
Scales
any scales that are certified according to “scale
generic protocol 02/04 version 1.01a” or higher
Vending Machines
drinks machines, vending machines, weighing
drawers
Dispensing control systems
flow control systems, bottle control systems,
coffee machines
Cash drawers
drawers with roller guides, drawers with swivelling
lid
Reading devices
magnetic card reader, EC-card reader, EFT
terminals
Proprietary peripherals
Peripherals
peripherals:
Vectron offers a number of proprietary high-quality peripherals, which we will introduce
on the following pages.
37
. . . s in ce 1 990
Vectron C56
Customer display
Parallel to the new generation of stationary POS sys-
The customer display is alternatively available as
tems, Vectron developed customer displays in a design
stand-alone device. The pole variant is available in two
that perfectly matches the new product line. The C56
different heights and can be swivelled to the side for
with black-and-white LCD has a screen diagonal of 13.2
optimum adjustment to the customer’s viewing angle.
cm (5.2“). It is attached at the rear housing by means
of a hinge so that the tilt angle is adjustable.
Product highlights
• Screen diagonal of 13.2 cm (5.2“)
• Transflective FSTN LCD with LED backlight
• Display of 2 x 20 characters
• Available as pole variant in two different heights
• High-quality plastic housing with glass in front of the
• Display of customer sales information like product
LCD
designation, single price, total price, grand total etc.
• Housing design matches the stationary POS systems
POS Vario II, POS Mini II and POS Touch
• Direct mounting to POS systems POS Mini II, POS
Vario II and POS Touch possible
38
No responsibility is taken for the accuracy of this information. Subject to technical alterations. Illustrations display variants and/or options. Current as of: 01/15
www.vectron.co.uk
Vectron C75
Customer display
The Vectron C75 has a screen diagonal of 17.8 cm (7“).
The C75 can be connected directly to the stationary POS
In addition to the receipt it shows logos and adver-
systems Vectron POS Mini II, Vectron POS Vario II, Vec-
tising images (as slide show) and is comfortable to
tron POS Touch by means of a hinge and the tilt angle is
control via commands from the POS system. You can
adjustable.
display the slide show either as full screen when the
display is not required for registration or the display is
The customer display is alternatively available as stand-
partitioned and shows simultaneously advertising im-
alone device. The pole variant is available in two differ-
ages, information and the receipt. Programmed keys
ent heights and can be swivelled to the side for optimum
on the GUI of the POS system allow direct access to
adjustment to the customer’s viewing angle.
the customer display. Furthermore you can program
what is to be shown on the display when the screen
saver of the POS system is enabled or the customer
has paid his purchase etc.
• High-resolution 7“ colour display with 800 x 480
pixels (wide-VGA) and excellent display quality
• TFT LCD-Display with LED backlight
• Housing design matches the stationary POS systems
POS Vario II, POS Mini II and POS Touch
• The C75 supports hold buffer floating
• Display of advertising images as slide show in
adjustable intervals
• Full screen slide show with advertising images
Peripherals
Product highlights
• Campaign control*
• Display of background image and receipt
• Control via the POS system (e.g. selection of font and
background colours, or display partition)
* This function will be supported later with a new software version.
No responsibility is taken for the accuracy of this information. Subject to technical alterations. Illustrations display variants and/or options. Current as of: 01/15
39
. . . s in ce 1 990
Vectron C100
Customer display
The Vectron C100 has a screen diagonal of 26.4 cm
The C100 can be mounted directly to the POS systems
(10.4“). It can display the receipt, logos and advertis-
Vectron POS Mini II, Vectron POS Vario II and Vectron
ing images and is easily controlled via the POS system.
POS Touch and has an adjustable viewing angle. The
Advertising images can run as slide show, either on full
customer display is alternatively available as stand-
screen when for example the display is not required
alone device with foot.
for registration or you can partition the display. In
this case the slide show runs on a part of the display
while the other part shows the current bookings. Ten
different layouts are available. Furthermore you can
program what is to be shown when the screen saver of
the POS system is enabled or a customer’s purchase is
closed with receipt end etc.
Product highlights
• H igh-resolution 10.4“ colour display with 800 x 600
pixels (SVGA) and excellent display quality
• D isplay of advertising images as slide show at adjustable intervals
• T FT LCD-Display with LED backlight
• Full screen slide show possible
• Housing design matches the stationary POS systems
• S upport of hold buffer change/-floating
POS Vario II, POS Mini II and POS Touch
• D isplay of advertising images and receipt
• P ermanent balance display*
• Campaign control*
• C ontrol via the POS system (e.g. selection of fontand background colours or display partition)
40
* These functions will be supported later with a new software version.
No responsibility is taken for the accuracy of this information. Subject to technical alterations. Illustrations display variants and/or options. Current as of: 01/15
www.vectron.co.uk
Vectron T10
Transponder
The external transponder writer/reader Vectron T10
With its splash-proof plastic housing, the transponder
facilitates the set-up of a cashless payment system,
reader T10 is perfectly suited to installation in the bar
e.g. in clubs, discos, on golf courses or in canteens.
area. The robust, anti-wear TAG-It transponder cards
All guests receive a card via which orders are clearly
used can be read by all stationary and mobile Vectron
allocated to them, irrespective of which POS system
POS systems, and guarantee a long service life. The
is used. Thus guests only pay once, namely when leav-
T10 can also be used as a customer, discount or vouch-
ing the location. Another option, particularly suited to
er card system, or for purposes of staff registration
clubs, is to store orders over a longer period of time in
instead of an operator key at the POS.
the POS system and to invoice members on a monthly
basis, for example.
• Background-illuminated display with 2 x 16 characters
• Non-slip stands on base of device
• Controlled via Vectron POS software
• Buzzer
• Robust, splash-proof plastic housing
• The ideal complement to the mobile RFID solution
• RFID standard TAG-It HF-I plus/13.56 MHz – ISO
15693-2, -3/ISO 18000-3
POS MobilePro II/III
Peripherals
Product highlights
• Sophisticated design
• Status LED for read confirmation/error (red/green)
• Confirmation and cancel keys
• Stainless steel holder for transponder cards
No responsibility is taken for the accuracy of this information. Subject to technical alterations. Illustrations display variants and/or options. Current as of: 01/15
41
. . . s in ce 1 990
42
www.vectron.co.uk
Vectron: The Number 1 for Bakeries
largest bakery chains in the German-speaking area already rely on intelligent POS systems from the market leader, Vectron. Please see a small selection of our customers:
Bakery functions
Ten thousands of small and medium-sized bakers and more than one third of the 100
The consistent development of POS systems and back office connections facilitates the
creation of efficient solutions for branch communication, production monitoring, ordering systems and shift management. Operator- and customer floating across several
POS systems are just as self-evident as are detailed sales analyses and central master
data management.
The POS software offers numerous special functions for bakeries and is flexibly adjustable to most individual demands. The POS functions are easy to grasp, and their
high automation level effectively optimises what are usually time-consuming routine
tasks. They relieve sales staff, eliminate sources of error and improve levels of customer care.
Via the communication software Vectron Commander you can forward the stored POS
data to numerous stock control- and CRM- programs, time and attendance programs or
trade-specific back office solutions.
Interfaces are available for:
• Back-Ass
• BBN
• BackPro
• Back-Control
• COMBACK
• TurboBack
• BackNet
• OPTIback
• and many more
43
. . . s in ce 1 990
Practical functions for bakeries
Efficient user navigation
Individual product prices
A few minutes are sufficient to familiarise new staff with
Up to ten price levels can be selected per PLU. It is pos-
the basic POS functions. The Vectron POS system menu
sible to switch between these according to the authori-
navigation ensures that even untrained staff become
sation in question. Percentage-based surcharges or dis-
comfortable with the system quickly. Intuitive selection
counts for Sunday or day-old goods are possible, as is
windows, buttons and structured menus guide the user
changing to fixed alternative prices for regular custom-
through the operating functions. All selection windows
ers or staff. If it is possible to sell a specific item at an
are freely configurable and can thus be adjusted to oper-
altered price and at which price modification, is stored
ating sequences in an optimum manner. You can config-
individually for each PLU. Combinations are also possi-
ure a hot key for normal rolls and another one for special
ble: a freeze on discounts as regards the product range
rolls, for example. While the first button directly regis-
may be combined with permitted reductions on day-old
ters standard rolls, the second button opens a selection
bread, for example. Switches may also prove mutally ex-
window in which the operator can select milk, raisin and
clusive. This prevents several price discounts from being
multi-grain rolls as required. This saves time and makes
applied to the same item. Additional flexibility is created
PLU selection easier. Product images or icons are addi-
via the connection of price discounts with specific opera-
tional options which simplify user navigation.
tors. The separate entry of promotional sales offers precise, instant monitoring as regards the success of special
promotions.
Optimised assistance
The system is capable of storing additional information
about each PLU. Information regarding ingredients and
Smooth ECR change
special information for allergy sufferers is thus available
It is often necessary to equip a branch with several ECRs,
during the selling process, forming the basis for compe-
not only in order to be able to serve more customers si-
tent customer service. The texts can also be shown on
multaneously, but also to facilitate direct ECR access in
the customer display or printed out for the customer.
various areas such as bread sales or the cake or snack
counter. As an ECR network, Vectron POS systems facilitate the simple transfer of open hold buffers between
Labelling of allergens
the individual ECRs, in the event that the customer and
You can store PLU properties in the POS system. You
sales assistant change from one sales area to another.
yourself define the properties because in addition to al-
The sales assistant can therefore continue the current
lergens there are a number of other useful criteria like
service process at the new ECR without logging off the
“vegetarian”, “vegan” or “without pork”. The filter “in
other one.
house/take away” or “as of 18 years” is useful in many
cases. In the PLU selection displayed in the POS system
you can now filter by those properties. PLUs that do not
Smooth operator change
correspond to the filter criteria are shaded in grey and
Vectron POS systems permit several open receipts used
cannot be booked as long as the filter is active.
by different operators simultaneously in order to ensure
that no POS system is blocked during selection or advice
44
phases. It is also possible to swap between receipts at
prices at a specific time – either in the form of a per-
the touch of a button or by touching an electronic opera-
centage-based discount or a reduced fixed price. These
tor key. In the event that more than two operators are
options can also be used in parallel. While one time do-
sharing an ECR, an optional operator list provides a quick
main can operate with percentage-related adjustments,
overview. This enables each operator to view, and direct-
another can use fixed prices. Up to three interdependent
ly select, his or her allocated activity.
time domains are available for use. The system switches
back to the normal price after the time period has expired. The Vectron Commander is responsible for success
Practical logistic functions
monitoring. It selects the separate memories for basic
Vectron POS systems administer several data levels
prices and modifications and facilitates the evaluation of
per product. In this way, it is possible to administer re-
sales developments via its reports – issuing either a de-
turns, staff consumption or inventory figures in addition
tailed report per PLU or a summary.
Bakery functions
www.vectron.co.uk
to sales amounts. Predetermined units of delivery per
product ensure that sheet cake can only be ordered as
a complete tray, for example. Alternatively, products can
Takeaway sales
be subdivided. For example, cream cakes with PLU num-
In Germany, in-house and takeaway sales are subject to
ber 1001 can be subdivided into 1001-1, 1001-2, etc., where
different tax rates. Snack and take away stands are sub-
the final number denotes the various delivery rounds via
ject to different taxation rules than cafés. The modifier
which the cakes are delivered. Frozen delivery rounds are
system used by Vectron POS systems facilitates the nec-
faded out in order to avoid entry errors from the outset.
essary tax change in a simple manner which is universally
Saved minimum order amounts guarantee the basic sup-
compatible. Separate sales memories for each modifier
ply of specific products, and maximum entries prevent
level enable an analysis of the frequency with which a
expensive incorrect orders.
product with a particular tax rate is sold. Inadvertent system transfers are prevented in the case of products like
beverages which are subject to a fixed tax rate.
Shop in Shop
Trade goods such as coffee, milk products or newspapers are frequently sold in German bakery branches,
too. The Vectron POS software is designed to cope with
these additional sales. It provides scanner support for a
wide range of barcode systems, for example. In addition
to EAN codes for traditional trade goods, Vectron POS
systems also support AddOn codes used in press articles.
Codes with price or weight-related information are also
supported. This additional area of application includes
Time-controlled price adjustments
weighing labels for bags of cookies or individual confec-
Daily and even hourly price alterations endorse your spe-
tionary packaging with current weight prices.
cial promotions, such as Sunday brunch. The POS system
is programmed automatically to change to the altered
45
. . . s in ce 1 990
Stock overview
vice. Here, proposed orders are based on statistically cal-
Vectron POS systems enable all incoming goods to be re-
culated, optimised estimated amounts of bread, cake and
corded quickly upon arrival. Incorrect delivery amounts
other products. The proposed orders are generated by the
are noted immediately, as the bakery software is able to
bakery software and transferred to the branch POS sys-
transfer the delivery notes directly into the POS system
tems via the Commander software. It follows that branch
from the company headquarters. The POS system carries
staff merely have to adjust individual product amounts to
out an immediate target/actual comparison and returns
the situation at hand. In addition to the enormous amounts
the actual values to the bakery programme. Thus in the
of time saved, the avoidance of incorrect orders ensures
event that a tray of cake is missing, its whereabouts can
that considerable savings can be made, as both surplus or-
be quickly ascertained. In combination with the immedi-
dering and profit-reducing under ordering are prevented.
ate registration of all sales and returns in the POS system, this facilitates a reliable, current overview of existing stocks.
Rapid stock-taking
Vectron POS systems simplify stock-taking. Individual
product stocks can be entered and transferred to the
back office system via a separate data level. The same
data can even be transferred directly to the shelves and
warehouse in the event that mobile Vectron POS systems
are used.
Secure POS sequences
Vectron POS systems offer proven functions which ensure that cashing up processes cannot be manipulated
and reduce instances of error and voiding. If the compulsory sub-total function is active, the operator is unable to
print a final receipt without first retrieving the sub-total.
This ensures that the customer is informed of the amount
to be paid and subsequently asked if they would like to
purchase anything else before the final receipt is issued.
In addition, it is also possible to de-activate the instant
void function and the option to correct the receipt after
the sub-total has been displayed. The compulsory cash
46
Order processing
drawer closing function ensures that the cash drawer
In addition to individual ordering, when the product data,
cannot be left open inadvertently. After a programmed
customer data and delivery date are entered directly into
period of time has passed, an alarm signal reminds staff
the POS system, Vectron POS systems and the Commander
to close the cash drawer. The compulsory change func-
software offer an efficient, automatic branch ordering ser-
tion prevents the operator from opening the cash drawer
www.vectron.co.uk
without inputting the amount received in notes or coins.
istered at the branches in a precise manner as regards
This is also possible via the change hot keys.
accounts and amounts. This avoids the need for timegarding processes which are often difficult to recollect.
Cashing up
All systems also alleviate the daily change entries, as the
Vectron POS systems help avoid cash balance discrepan-
cash takings are registered precisely by the POS systems
cies. The POS tally initially has to be counted and input-
according to coins and notes.
ted during shift changes or at the end of the working
day in the event that the MID function is activated. Only
Bakery functions
consuming queries by the accounting department re-
then can reports be issued. Possible discrepancies can
either be printed out together with the approved on-site
reports, or via the back office software at headquarters
as desired. The MID declaration can be issued on an operator- or POS-basis and lists currency, notes and coins.
Alternatively, the MID declaration can be consolidated
and issued for several POS systems simultaneously. The
balance can also be automatically carried over to the
next day as required.
Saved reports
In the event that the Z-total cannot be read out at headquarters, Vectron POS systems ensure that reports can be
saved directly in the POS system. The current Z-report is
transferred to a special zone in the POS system’s memory.
After this, the system can be reset to a zero position and
operations can be resumed as they would be in the wake of
a regular reading. Data from the previous day’s commercial dealings is thus not mixed with current sales figures.
This type of stored Z-reading is subsequently automatically recognised by the Vectron Commander during the
next read operation and allocated to the day in question.
Controlled deposits and expenditure
Staff members frequently withdraw cash amounts from
the POS system during the course of everyday business,
in order to make purchases at the butcher’s or to pay
cash on delivery fees for postal deliveries. The Vectron
POS systems charge these amounts directly to the supplier in question. Deposits and expenditure are thus reg47
. . . s in ce 1 990
48
www.vectron.co.uk
Reliable partner of the hospitality trade
Enterprises place their trust in the leading technology from Vectron Systems AG on
an international scale, from Prague airport in the Czech Republic, the Oktoberfest in
Munich, Southampton football stadium and the Canadian National Parks to bulk caterer
Stockheim ... as well as over 150,000 other points of sale in 30 countries, particularly in
bakeries and in more than 50,000 hospitality enterprises in Germany alone. Please see
a small selection of our customers:
San Francisco Coffee
Company
Theatre restaurant
Transport systems &
hospitality
Häagen Dazs Shops
National Parks Canada
The Frog Pubs France
Airport restaurant
The parallel development of POS systems and back office applications facilitates the
creation of efficient solutions for ordering systems, sales evaluation, shift management
and master data administration. Guest check floating using several POS systems is just
Hospitality functions
Stockheim Catering
as much a part of the package as graphic table plans, simple data alignment and timecontrolled price adjustments.
The POS software features numerous special functions for the hospitality industry and
can also be adjusted flexibly in line with individual operating requirements. They relieve
service staff, eliminate sources of error and improve levels of customer care.
Via the communication software Vectron Commander you can forward the stored POS
data to numerous stock control- and CRM- programs, time and attendance programs or
trade-specific back office solutions. Interfaces are available for:
• Amadeus
• Protel
• ATOSS Time Control
• Casablanca
• ARCsoft Stock Cntrol
• TidePro
• Front Office
• ErgoFAKT
• BarSTOCK Exchange
• Hotel Star
• Orgasoft
• and many more
• Hetras
• PC Büro SQL
• HS/3
• SelectLine
49
. . . s in ce 1 990
Convenient functions for the hospitality trade
Graphic table plans
Vectron POS systems show waiting staff which guest
checks are open and what the balance is. POS systems
with touch screens display the restaurant’s graphic table plan on their screens. Open and closed guest checks
are differentiated on screen via a colour coding system.
Thanks to the timer function the graphical table map in
the POS system shows those tables that did not order for
a certain time. This alerts the staff who can then ask the
guests for further requests.
Guest check split or guest check move
Guest checks belonging to guests at one table can be
split simply with the aid of Vectron POS systems. Systems with touch screens simplify this function even
further. The dishes and beverages which are being paid
for separately are marked on the monitor, and the guest
check is then split automatically, avoiding time-consuming manual separation and addition. The POS systems
are also equipped with a guest check move function in
the event that guests choose to sit at another table or
guest checks are combined.
Table assignment
Precise single authorizations serve for assigning tables
to individual waiters so that others can no longer book
to these guest checks. It is possible to determine which
staff members may void bookings or be granted superior authorisations, for example voiding an open receipt
or cancelling mandatory guest check allocation on an
individual basis. These individual authorisations also facilitate the creation of a sophisticated commission system. New staff members will find it easy to familiarise
themselve with the POS system functions via the integrated training mode.
50
www.vectron.co.uk
Guest check floating
The straightforward internal networking approach favoured by Vectron POS systems means that each POS
system has access to all guest checks at all times. Thus
waiting staff are not bound to a specific POS system
when inputting orders or finalising guest checks, and can
thus use another system in the event that a colleague is
using the one nearest the table in question.
Automatic windows
Selection windows can open automatically in order to ask
whether a steak should be „rare“, „medium“ or „welldone“ when ordering. Selections may be mandatory
or optional. If the selection is mandatory, the waiter is
obliged to input the desired information, thus avoiding
is optional, the waiter can skip the window.
Extra information
When storing PLUs in the system, up to five different
pieces of information with maximum 99 characters can
be saved, such as abbreviated PLU names for use by wait-
Hospitality functions
time-consuming queries from the kitchen. If the selection
ing and kitchen staff, detailed PLU descriptions and customer invoicing information in different languages. The
choice of storing one optional piece of information per
PLU in the system – a cocktail recipe, for example – with
up to 1,000 characters, remains. Inputting optional additional information for kitchen staff during the ordering
process is also possible.
Sequenced groups
This option classifies the receipt components into a preassigned sequence, for example according to starter, main
course and dessert, this irrespective of the order in which
they are inputted. The diverse range of options means
that the receipt and ticket system can be customised according to operating procedures. The default sequences
can be altered individually, for example carpaccio can be
51
. . . s in ce 1 990
selected as a main course, and salad can accompany a
desired, for example in the event that specific alcohol-
starter. All these receipt systems can be combined.
ic drinks should not be on sale at „happy hour“ prices.
Vectron POS systems also provide up to ten price levels
which can be used to allocate specific prices to individual
Individual / offset receipts
target groups, such as regular customer or staff prices.
When master data is inputted, each PLU is stored in the
system as an individual, multiple individual or offset receipt. An almost unlimited number of printers can be
Buffer groups – Hold & Fire function
controlled via the system. Each PLU can be allocated to
Although all dish receipts are usually printed immediate-
five direct target printers which can be used to print out
ly, the Hold & Fire function is used in order to retain or
the receipt in question. The receipts are transferred to
“hold“ specific receipts in the system initially, for exam-
a preassigned substitute printer if any errors occur. The
ple if a guest asks for a certain dish to be served later
receipts contain optional information such as date, time,
on. The receipt is not printed until the waiter releases, or
operator name etc. for ease of classification at a later
“fires“ it by pressing a button. The Hold & Fire option is
point, and can generally be customised as desired.
also useful in the event that guests at a specific table are
waiting for other guests to join them, or individual guests
would like to omit specific courses from a set menu.
Tickets
Up to nine tickets per product can be printed in addition
to the receipts. These help staff members to match the
French system
prepared dishes and beverages to the individual guest
The French ordering system, in which a menu with vari-
checks. These tickets are numbered and contain optional
able options is created for a fixed price, is becoming in-
information such as guest check number, date, time and
creasingly popular. For example, if the first two courses
operator name.
have been ordered and booked, Vectron POS systems can
recall the guest check again and only authorise the ones
which correspond to the fixed menu price when the des-
Time-controlled price adjustments
sert course is selected.
Vectron POS systems enable special promotions such
as “happy hour“ thanks to daily and hourly price adjust-
52
ments. The POS system is programmed automatically to
Efficient data administration
change to the altered prices at a specific time – either
The communication software Vectron Commander offers
in the form of a percentage-based discount or a reduced
detailed reporting. The storage of all transactions ena-
fixed price. These options can also be used in parallel.
bles the creation of clear, individual reports, for example
While one time domain can operate with percentage-
concerning sales and staff data. In addition, the Journal
related adjustments, another can use fixed prices. Up
Report module offers a range of extensive evaluation op-
to three interdependent time domains are available for
tions (which can be applied over longer periods of time
use. Price adjustments come into force at a programmed
and used in conjunction with several POS systems). This
point in time, and the prices in question are automati-
can, in turn, improve the efficiency of customer admin-
cally converted back to normal prices by the system af-
istration, because it is possible to create a customer ac-
ter the adjustment period has expired. Specific PLUs and
count for corporate clients in the POS systems, which is
departments can be excluded from a price adjustment if
finalised via a monthly invoice. The takeaway delivery
www.vectron.co.uk
function proves particularly attractive to small businesses which use a single POS system for both in-house
guest checks and takeaway transactions. This function
uses the customer’s telephone number as a guest check
or customer number and automatically displays the reduced VAT rate for food on the receipt next to the stored
delivery address.
Manager function
The manager function enables the proprietor or managing director to stand in during busy periods and still credit the turnover to the responsible member of staff. This
function relieves waiting staff, helps guests to be served
more rapidly and ensures that the waiter turnover tallies
Hospitality functions
remain coherent.
Waiter handover report
The waiter handover report function allows the Vectron
POS system to record the turnover registered by individual waiters, deduct commission and tip entitlements and
display the amount which the waiter subsequently hands
over to the management. It is also possible to calculate
the salary to which the waiter is entitled via the individual shift registration function.
You want to learn more about the use of
Vectron POS systems in real life? Visit
our homepage for detailed company reports
http://www.vectron-systems.com/en/
pos-systems-for-hospitality.html
53
Notes
54
www.bonvito.net
Increase in recurring and additional sales
More recommendations
More new customers
Lower price sensitivity
... generates more turnover!
55
Makes the POS system an online marketing
instrument
bonVito is a web-based marketing instrument with a large number of versatile functions in these areas:
• Customer retention
• Customer card
• E-Payment and gift cards
• Reservation system
• Basic and Professional Reporting
• Personnel planning
Completely integrated to the POS system
Individual campaigns can be set up quite easily online and sent to the Vectron POS systems. All marketing and customer retention promotions are processed automatically by
the POS systems during the payment process. This means no additional work for your
staff. Furthermore you can only issue stamps when turnover is actually generated via
the POS system – abuse excluded!
Customer platform in your design
Your customers decide whether they want to use bonVito in an anonymous or personalized form. In case of personalized use your customers register a personal customer card
on the Internet bonVito platform where they can see their collected discounts at any
time. You can adjust this platform to your own Corporate Design using the White Label
module. Should your customer prefer a digital customer card as App to the plastic card,
this is also available. Campaigns are then realized by reading the App’s QR-code at the
POS system.
bonVito makes the purchase behaviour more transparent
Via the extensive real time evaluation you can view the current status of your promotions at any time. Pre-defined reports allow detailed evaluation by campaigns and customers, e.g.
• Number of issued, redeemed and open stamps, coupons, points, gift cards etc.
• Generated turnover per campaign
• Costs for granted discounts
• Total sales with campaign products
• Average receipt amount per campaign
By means of filters and CSV downloads you can easily create your own evaluation. You
can check your promotions and measure their success, thus enabling you to clearly
evaluate the efficiency of your marketing campaigns. Furthermore you get valuable in56
www.bonvito.net
formation about your customer‘s individual purchase behaviour. You can see whether a
campaign comes up to your expectations and if not so you can optimize it for the special
target groups on basis of the current data.
Controlling and optimizing business processes
In addition to campaign evaluation bonVito offers various reporting options – from simple ad-hoc overviews to detailed business intelligence solutions (are being prepared).
Another convenient module is the bonVito reservation system which helps you save a
lot of time. And thanks to the practical online personnel planning, manually drawn-up
lists or inconvenient Excel files are definitely a thing of the past.
Flexible & versatile
User-friendly
• Campaigns individually applicable
• Intuitive and easy operator guidance
• Flexible pricing, e.g. transaction-based without
• User rights administration
• Access from anywhere and at any time
• No additional efforts required thanks to automatic
management via the POS system
Secure
Complete control & transparency
• D ouble data backup and data protection
• Extensive real time reports about sales and
• A ll legal frame conditions settled
campaign success
• Maximum protection against failure
• Evaluation on product- and customer basis
• Encrypted data transfer and unambiguous
• C entral data management
barcodes
• No manipulation by customers and employees
bonVito
contract period
• C learly arranged customer list for targeted
marketing promotions
possible
57
bonVito is the ideal online marketing tool for numerous trades.
It is particularly suitable for:
Hospitality & Ice cream parlours
“How do we turn good guests
into outstanding regular customers? Automatically with
the bonVito customer card.”
Bakeries
“How do we make our loyalty
campaigns forgery-proof?
With the digital stamps by bonVito.”
Canteens & Catering
“Paying by customer card in
the refectory and collecting
stamps at the same time? Safe
and convenient with bonVito.”
58
www.bonvito.net
Retail & Chain operators
“Grouping of customers and
selective advertising for a lasting loyalty? No problem thanks
to the bonVito customer list.”
Hair stylists
“What we paid for our new
Vectron POS system? Thanks
to bonVito nothing at all.”
Dry cleaners
“Realizing campaigns easily,
fast and without great effort?
bonVito
Sure, with bonVito.”
For detailed information about the profitable use of bonVito in the individual trades
please see www.bonvito.net
59
Customer retention
CCC
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Coupons
POS system coupons enable customers to be given a bonus for their
next visit. In addition, advertising coupons can be generated which
are then printed as a barcode on advertisements, flyers etc.
CRM
@

CRM (Customer Relationship Management)
With this module selected customers can receive coupons by text
message or e-mail. Ideal for reaching inactive customers or for increasing visitor frequency at times characterised by low sales.
Digital stamps
“Every 11th beverage is free“ is a typical example of stamps. The
link to the POS system guarantees that stamps are only issued
when the respective product is booked – abuse excluded.
Collecting points
Your customers receive sales-based bonus points during their visit.
They can then use the collected points for payment.
Direct discounts
Enables discount promotions on selected products or product groups,
for example “20 % off all drinks on Wednesdays“. Direct discounts
can be granted either as fixed amount or in percent.
For comprehensive information about
bonVito please see www.bonvito.net
60
www.bonvito.net
Customer card
Your customers benefit from the bonVito customer card! By the way,
you do too: Based on the saved data, you can specifically address customer groups and store your individual card directly in your customers’ purse or smartphone.
E-Payment (Prepaid, Credit, Gift- and Voucher Card)
Allows loading amounts to customer cards which are then used for
payment. A credit function is also possible; you determine the credit
line for single cards or whole customer groups.
Online reservation system
This module replaces ordinary, confusing reservation notebooks with a
convenient online reservation system with many extras.
Online reporting
Select between Basic Reporting, which provides live access to POS
data and helps you check the sales of past days and the professional
Business Intelligence solution, which will soon be available.
Online personnel planner (available soon)
For convenient online planning of shifts and personnel. Profit from the
flexibility and evaluation options of the personnel planner.
White label
This module makes the bonVito consumer portal shine in your own
design. Create additional advertising space and your unique selling
bonVito
proposition.
61
Customer cards
Your customers benefit from the bonVito customer card in many
aspects! By the way, you do too: Based on the stored data, you can
specifically address customer groups and place your individual
customer card in your clients’ mind.
Advantages for you
Card types
• The customer cards are delivered with your individual
You can select between various card types:
look and logo.
• C ustomers will keep your individual card in their purse
and your company in their mind.
• You receive extensive data, e.g. when the customer
• Anonymous and non registrable – exclusively for
anonymous use, e.g.:
• Disco card (payment card without customer
retention function)
last made a purchase at your shop or how high his/her
• (Re-usable) gift card
average sales are.
• Anonymous customer retention card with pay-
• Based on this data you can address certain customer
groups in a targeted way and thus reduce wastages.
• You determine the card type and decide whether your
customers have to register or not.
ment function
• Anonymous and registrable – customer cards can be
registered. Let your customers decide whether they
want to register or not.
• Personalized – customer cards have to be registered
to redeem discounts. The perfect option to collect
Advantages for your customers
• Your customer can collect points, discounts, stamps
and coupons or load money – with just one card.
• Along with his bonVito card the customer gets access
to his customer account where he can view his current
account information at any time, provided he has registered at www.bonvito.de.
• In case the card gets lost it can easily be locked or
exchanged for registered users. All the collected discounts and balance will be kept.
62
customer data for targeted marketing campaigns.
www.bonvito.net
Focus on the digital customer card
Position yourself on your customer‘s smartphone – the
electronic completion of the classic customer card!
• The customer app, optimized for application on Android- and iOS devices, enables your customers to
view their collected stamps, coupons, direct discounts,
points and loaded balance at any time.
• Customers who already own your card can use it for
log in to the bonVito app. Should they forget their
card they can alternatively scan the individual customer card QR-code, which is contained in the app.
• Even customers who do not yet own a card can register to the bonVito app and will get a digital customer
card without the classic one.
• Digital customer cards provide the same functions as
personalized ones, i.e. if for instance you issue a text
message/e-mail or birthday coupon for your customers, it will be displayed directly in the app under module “Coupons”, stored in your customer’s account and
redeemed automatically on his next visit (catchword
Mobile Couponing).
• The app does not need to be installed but can be called
Customer data are the basis for
successful, targeted customer
retention and low wastage!
bonVito
directly with the common web browsers.
63
CCC
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für Gratisprodukt
oder Rabatt
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odruk
ou
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Customer retention: Coupons
Coupons with attractive advantages animate your customers to make
additional visits to your company. bonVito enables you to offer coupons simply and without a lot of effort and expense.
POS coupons
in order to evaluate which customers reacted to a direct
The POS system coupon enables customers to be giv-
mailing for example. As soon as a presented coupon is
en a bonus for their next visit. This can be a percent-
read in at the POS system, offsetting is automatically car-
age discount, a free product, a credit amount or a new
ried out by the system.
fixed price. You specify the products for which coupons
are issued and the products for which the coupon can be
redeemed. You can also restrict the time of issuing or
Examples for campaigns:
redemption to certain weekdays in order to control the
• “Visit us next Wednesday and receive a free cup of
visitors frequency.
coffee.”
• “During your next visit you’ll receive 10% off every
With bonVito, POS coupons can be issued anonymously
or personalised. With the anonymous form, the coupon
• “Bring this coupon with you on your next visit and
is printed directly on the receipt. A unique barcode also
you’ll receive a credit of € 5 on all articles with a mini-
appears on the receipt, which must then only be entered
mum purchase of €/£ 25.”
once in the entire system. And that eliminates tampering
by the staff or the customer. With the personalised issuing of coupons, the customer uses his registered customer card or the bonVito app – the barcode on the receipt is
omitted. The coupons are issued and offset automatically
by the POS system.
Advertising coupons
Advertising coupons are a popular means for increasing
familiarity and the number of new customers, as these
are motivated for a visit with price reductions. With advertising coupons, barcodes are generated which can be
printed on advertising materials (advertisements, brochures, etc.). Each barcode is linked to the individual
campaign you have created with the option of specifying
the number of redemptions. Alternatively you can create
single barcodes, each of them only to be redeemed once
64
dish of the day.”
• “Next Tuesday you will get each slice of cake for
€/£ 1.50.”
www.bonvito.net
Thanks to intuitive user
instructions for all the
bonVito functions you
can create individual
campaigns in no time!
Detailed evaluation options allow you viewing the current status of your promotions at any time – and the same applies for
already expired campaigns.
bonVito
Clever coupon campaigns help to increase sales.
65
CRM
@

Customer retention:
Customer Relationship Management
With this bonVito module, coupons can be sent via e-mail or text
message. The ideal tool for specific marketing promotions.
Clever use of customer data
The customer card or the individual code of the bonVito
bonVito stores every purchase made with the card, thus
app is all that’s required to redeem the coupons, as all
collecting valuable data about your customer. Demo-
coupon promotions are saved. The system automatically
graphic and behaviour-oriented customer filters serve
grants the discount offered by e-mail or text message
for segmenting the customer list and selecting specific
when the card is read in.
customers for targeted marketing campaigns.
Coupons sent on basis of this customer data are the ideal
Examples for campaigns:
means for rewarding customer loyalty, increasing cus-
• “Visit us next Wednesday and receive a free cup of cof-
tomer retention and sales or even for reactivating pas-
fee.” (Addressed e.g. to customers who were inactive
sive customers. For example, only those customers can
for more than four weeks and are to be reactivated.)
be selected for a promotion, who were inactive for more
• “20 % off all haircuts on Tuesday.” (Addressed e.g. to
than four weeks. Or you can surprise loyal customers
customers who visited you for the first time, to reward
with an annual birthday coupon.
them and make them return)
• “At the weekend: Every roll for 25 cent.”
The coupons are also an ideal means for increasing the
visitor frequency at times characterized by low sales.
You don’t have enough guests on Monday? Then why not
send them coupons that grant a 10 % discount on all main
courses on Monday. No matter what you are aiming at:
The direct address of customers from your list minimizes
the wastage of your marketing promotions.
Coupons via e-mail or text message
When creating a CRM campaign you can select between
a percentage discount, a free product, a credit amount
or a new fixed price. Only those customers can receive
coupons, who registered with a customer card or via the
bonVito app and are thus listed. Your customer is not
sent a barcode or similar item in the e-mail or text message, eliminating the need for special receiving devices.
66
• “ 10 % off all sorts of bread on Friday.”
www.bonvito.net
•W hen did customer XY
last visit one of my
shops?
•Which customers generated a turnover lower
than 10 € in the past four
weeks?
bonVito
For targeted campaigns without wastage you can select your
customers, e.g. by demographic criteria or sales volume.
Examples for a text message campaign (left) and a birthday coupon via e-mail – with
respective placeholders you can even personalize the messages!
67
Customer retention: Digital stamps
Stamps are a popular customer retention strategy. The granting of
discounts functions according to the motto: “Buy one item 10 times,
get the 11th one free.”
Digital stamps can considerably increase customer loyal-
in the same way as the anonymous form of stamps, how-
ty. They motivate your customers to come back and pro-
ever in this case no barcode is printed on the receipt. The
vide an easy means for establishing lucrative regulars for
customer card or the app’s individual QR-code is used to
your company. Thanks to the configurable issue- and re-
obtain stamps and read in before the purchasing process
demption options of stamps you can tailor the campaigns
is completed. Here as well, the stamps are issued and re-
to your establishment.
deemed automatically by the POS system.
Security and protection from fraud
Traditional printed stamps are not linked to the POS sys-
Examples for campaigns:
tem and bear a high risk of abuse by customers and staff.
• “Every eighth haircut is free.”
As bonVito is linked to the POS system, stamps are only
• “Receive one stamp per €/£ 2 of sales on rolls. Get one
granted when the respected product was booked at the
point of sale. Do you already use printed stamps? No
problem, because you can take them over to the bonVito
system.
coffee for free for 10 stamps.”
• “Receive one stamp for every half loaf of bread. Get
one loaf of bread free for 10 stamps.”
• “After five lunch menus, receive a free beverage with
the sixth one.”
Anonymous and personalized use
With the anonymous form of digital stamps, a barcode is
generated in addition to the indicated stamps, which is
also printed on the receipt. In this case a unique barcode
is produced which can be entered only once in all systems. Previously collected stamps are transferred to the
new receipt during the next shopping trip by simply scanning the barcode. Or the customer can collect receipts
separately and have them combined later. As soon as the
required number of stamps is reached, redemption is carried out when reading in the barcode, as the POS system
automatically issues the discount.
With the personalized form of digital stamps the customer uses his registered customer card or the bonVito
app. Stamp issuance with a customer card is processed
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“Compared to our previous printed stamps,
redemptions have decreased by 50% during
the past months with the new digital bonVito
stamps, while the sales remained the same.”
Sternenbäck Bakery, Mr Bumüller
With the anonymous form
of digital stamps the current campaign and already
clearly on the receipt.
Extensive selection options allow individual promotions,
tailored to the company’s current situation.
bonVito
granted stamps are shown
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Customer retention: Collecting points
With the “Collecting points” module your customers receive salesbased bonus points. The collected points can then be used by your
customer as a means of payment.
Bonus points reward your customer’s loyalty. bonVito en-
Example campaigns:
ables you to issue either internal or cross-company points:
• “You’ll receive 10 points for every € 1 of sales on our
cocktails.”
Points within the company
The points are bound to your company, i.e. customers can
at our chain of bakeries.”
only collect and redeem these points when shopping at
• “Double points on Wednesdays.”
your company. If you have several branches, this natu-
• “As a VIP customer you’ll receive 20 points per euro/
rally applies to all branch locations.
Cross-company points
These points have cross-company functionality. With this
kind of collection, points can be collected and used as
a means of payment at all bonVito acceptance points.
Your customers can use the card in several shops and
you can profit from clients that your partners acquired.
The points are offset among the participating companies
monthly through bonVito clearing. The management of
your campaigns and promotions is of course strictly separated from those of other bonVito partners.
Each point is equivalent to one cent. When creating the
campaign, you decide yourself how many points you want
to issue to your customers per 1 euro/GBP of sales. You
also decide how many points your customers must collect
before they can use them as a means of payment. For
example, you could specify that customers must have collected at least 1,000 points (equivalent to 10 euros/GBP)
to be able to use this credit for shopping.
The points are offset at the POS system. If desired, you
can restrict the date of issue to single weekdays to adjust
it to your company’s demands.
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• “You’ll receive 5 points for every euro of bread sales
GBP of sales on all our products.”
www.bonvito.net
Customer retention: Direct discounts
The “Direct discount” module enables you to grant your customers an
instant discount during their current visit.
Types of discount
Example campaigns:
Direct amounts can be a percentage discount, a free prod-
• “Today you get 10 % off every piece of cake.”
uct, a credit amount or a new fixed price. When creating
• “Try our new beer: Today you’ll receive a glass of our
the campaign, you decide for which products, product
new alcohol-free beer with your lunch.”
groups or departments direct discounts shall be granted
• “Staff discount: Mineral water free of charge.”
and to what amount. Direct amounts can be issued either
• “Happy Hour: 50 % off all cocktails between 8 and 10
anonymously or in personalized form. While non regis-
pm.”
tered customers can see the discount on their receipt,
registered customers can view their collected discounts
at any time online or per app. All the created discount
campaigns are automatically managed and taken into account by the POS system.
Staff discount
A classic example for the use of direct discounts is the
issuing of personnel discounts. By using bonVito, personal discounts for various products with different discount values can be realized easily and without a lot of
programming effort. For example, mineral water can always be free, while alcohol-free beverages cost half as
much and no discount is offered for alcoholic beverages.
Thanks to the extensive evaluations, it is also possible
at any time to pro-actively control above-average use of
bonVito
staff discounts.
Time-controlled campaigns (Happy Hour)
For redemption of direct discounts you can determine
certain weekdays and times in order to attract more customers in low-frequented times.
Evaluation screen of direct discount module
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E-Payment:
Prepaid, Credit, Gift or Voucher Card
This module equips bonVito customer cards with a practical payment
function.
Prepaid: Debit use
Gift- and voucher card
This function enables your customers to load cash
As an alternative, you can also issue cards as vouchers.
amounts on the customer cards you issue, which are then
In contrast to the customer card, these are not issued
used for cashless payment at your company. You specify
personalized, but rather anonymously. Here as well, pro-
the maximum amount that may be loaded to a card – ei-
cessing is carried out via the POS system. You receive
ther for all customers, customer groups or individual cus-
the voucher amount of the card in cash and load it on
tomers. The card holder can in turn specify the maximum
the card. To completely or partially redeem the voucher,
amount that may be spent with the card per month, week
the corresponding method of payment is called during
or day. Cards are either loaded directly via the POS sys-
the payment process and the card is read in. The manual
tem or by the card holder via PayPal or bonVito charge
processing of remaining amounts can be omitted and you
terminal.
get additional information like the date of loading, the
amount, the current balance etc.
If a customer wants to pay with his card or per bonVito
app, the corresponding means of payment is called at
Restrictable payment card
the POS system and the card or the QR-code of the
You and your customers determine the items or product
bonVito app is read in. Of course, the payment function
groups of your range to be paid with a payment card. Par-
also works at all branch locations, i.e. charging can take
ents for example can restrict the payment card of their
place at location A and purchases are made at location
children so that these cannot use the card for forbidden
C and E.
items.
Popular applications: Kids- and canteen cards
If lost, the card can be replaced quite easily, as the credit
is stored in the system and not on the card itself.
Credit: Credit use
In addition to the prepaid function, you can also provide
individual customers, customer groups or your entire
customer base a credit line in an amount you specify. As
a result, you can easily offer your customers the good
old “payment on account” without a lot of effort and expense. If desired, your customers can further restrict the
limit you provide them with.
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The evaluation screen gives a good overview on issued,
redeemed and unused balances.
You can configure the equipment
of your bonVito charge terminal
bonVito
individually.
The overdraft limit can be determined for customer groups or
individual customers.
The receipt shows the means
of payment and the remainingbalance.
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Online reservation system
This module replaces ordinary, confusing reservation notebooks with
a practical online reservation system with many extras.
With the online reservation system by bonVito you can
automate the reservation process and thus save valuable
time whilst at the same time you provide your customers
with better service. No matter whether you run a restaurant, a hairdresser’s shop, a bowling alley or other – bonVito helps you keep an overview on your reservations.
Thanks to the integration to your Vectron POS system
you also get an overview of the current occupancy. But
even without a Vectron POS system you can use the reservation module online via browser. Functions of the on-
To integrate the reservation window in your home-
line reservation system are versatile.
page we provide you with prefabricated HTML
“snippets” – simply copy these and insert them.
Integration of the reservation module to
your website
Have your guests make their reservation easily and
pancy and number of reservations is permanently taken
Reservation status live at any time thanks
to POS system integration
into account, therefore your guests can make a table res-
While other systems can usually only accept reservations
ervation any time on your website – and that both dur-
up to a certain time of day, this problem is elegantly
ing and outside your opening hours. The current table
solved with bonVito through the real-time connection of
assignment and the reservation status are continually
the POS system data. Depending on the individual con-
taken into account so that online bookers can reserve all
figuration of reservation limits, even short-term Internet
tables actually available at any time and are informed au-
reservations are possible without blocking table allot-
tomatically about the next possible time for reservation
ments. The live connection provides an overview on the
if all tables are occupied. This is extremely convenient for
actual restaurant reservation at any time, thus guaran-
your guests, is zeitgeisty and eliminates double bookings.
teeing optimum occupancy. Of course, your staff also has
The system even automatically calculates which tables
access to enter reservations made by phone or person-
will be available soon in order to assign them accordingly
ally directly in the system or to change reserved tables
when reservation requests are received.
if necessary. You can define who may carry out which
quickly at any time via your website. The current occu-
actions with individual operator rights. You also decide
whether online reservations are automatically booked in
the system or must be manually presented to you.
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Splitting and combining tables
• Number of “no-shows” and cancelled reservations
In order to react flexibly to customer inquiries you can
• Number of reservations and people per unit in a fully
divide large tables between several groups. On the other
selectable period
hand you can combine several small tables. In addition to
single reservations, reservation series e.g. for regulars’
Further extras:
tables are also possible.
• Automatic reservation confirmation per e-mail to
your customers
Guest database for management of customer data
• Event reservation: Block one or several rooms for a
concert for example and embed the registration form
The guest database, which is integrated to the reserva-
to your website. Your customers can pay online via
tion system, displays automatically the guests’ master
PayPal for the event
data, receipts (for PLU data you require connection to
a Vectron POS system) and the previous reservations.
Thanks to an intelligent search function you can access
your customer- and guest data quickly and at any time to
address them personally.
• Blacklist function: You can store customer who do
not appear on a blacklist
• Definition of several (table) layouts for different occasions
• Maximum security: Should the Internet access fail,
the POS system provides a backup with reservation
Detailed evaluation by:
• Average occupancy and duration per table or unit
data of the next 24 hours
• Graphic table plan
• Average sales per unit
• Number of reservations by type (call, walk-in, online,
bonVito
event)
Main view with coloured current hours. Via the
The clearly arranged guest database contains
lateral date bar you can conveniently view your
among others the turnover of the last reserva-
reservations for the next days and enter new
tions.
reservations quickly.
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Online personnel planner
(available soon)
No more confusing Excel lists! Plan your shifts and your personnel
conveniently online and profit from the flexibility and the evaluation
options of the personnel planner. Perfect for small and medium-sized
companies.
Smaller companies in particular still use Excel lists for
their personnel planning. This is inconvenient and far
from perfect concerning updates and early announcements.
Intuitive shift planning
The new web-based bonVito personnel planning module
makes the planning as easy as possible. You store the
shifts to be staffed, the number of required employees
per shift and the available employees and you can start
the planning immediately. Once finished, the respective
employees get an automatic e-mail.
Easy coordination
The personnel planner provides all employees
If one of your employees cannot observe his shift he
with a current overview on their shifts and allows
can release the shift online for exchange. If the plan has
flexible exchanges.
changed, update mails are sent automatically. Every employee is up to date at any time and irritations and misunderstandings can be avoided. Furthermore, employees
can login to the system at their own PC to see when they
are on duty.
Clearly arranged evaluation functions
To facilitate the planning and in order not to overlook
some employees or to employ them too often an evaluation function shows precisely how the shifts are staffed.
The personnel planner can also be used by companies
that do not use Vectron POS systems.
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77
Online reporting
Via the online reporting functions Basic and Professional you can
access the current POS system- and campaign data in real time.
Basic Reporting
Exact display of sales by article
In addition to the daily sales, the bonVito online report-
Live tracking of sales
ing function enables the display of product sales. The
bonVito registers and documents precisely any turnover
system lists which article was sold on the current day
that was achieved with the connected Vectron POS sys-
or any other selected date in the past in detail and with
tems. The sales of each product are registered accurately
the PLU number. In the process, not only the article itself
to the hour or to the day. This statistical data can help
but also the quantity sold and the generated turnover are
you trace and evaluate the development of turnover and
displayed.
the sales by PLU or department live or over a defined
period. And just as it suits you – either with your PC or,
In order to provide an even better overview on product
while on the road, via smartphone or tablet with the mo-
sales, the quantity sold per article, the sales achieved
bile reporting app.
with it and the percentage of total sales of the respective
product are displayed exactly to the hour. This module
Display of sales accurate to the hour
makes it clear which products are true tops and which
With the sales by hour display you can recognize at a
are more of a flop.
glance which hours show strong sales and in which sales
tend to be weak: If necessary, this can be counteracted
with altered product ranges. The number of active operators and the sales per operator are also clearly listed.
With the convenient online reporting function you
keep an eye on all the important data.
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www.bonvito.net
Professional Reporting
(available soon)
Detailed analysis and reporting
In addition to the Basic Reporting, bonVito will soon
include a comprehensive, user-friendly Business Intelligence solution for Vectron POS systems in the programme.
With Professional Reporting all the economic key performance indicators are clearly visualized around the clock
on a dashboard, i.e. in compressed graphics or tables. You
select from a vast number of prepared reports the most
important indicators for your dashboard. You can choose
selected branches or all of them and compare current
daily-, weekly-, monthly- or annual figures with previous
periods – gross and net.
In addition to the dashboard detailed, more profound
evaluations are available as well. For example you can
break down analyses to periods like morning, noon and
evening, or display the performance of single employees
or the proportional salary costs. Analyses are likewise
possible on product- or department level; you can draw
up rankings and target-actual comparisons and many
more.
The Business Intelligence solution by bonVito is intuitive
despite the large range of options and allows effective
controlling through the automatic compilation of impor-
bonVito
tant key performance indicators.
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bonVito Apps
Thanks to the convenient apps you and your customers can reach
bonVito per smartphone or tablet while on the road.
Mobile devices and thus the mobile Internet are more
and more used. According to recent studies, every second smartphone user is always and everywhere online,
which creates new demands to a customer retention
tool. The bonVito consumer app and the reporting app
are our response to the changing market conditions.
Consumer app:
Added value for your customers
Consumers who already hold a bonVito customer card
can get a clear overview on collected points, coupons and
paid-in balance etc. via their smartphone. If the consumer
forgets his card for a purchase he can show the individual
customer card code, which is integrated in the app, at the
point of sale where it is scanned. Thus, bonVito operators
are represented not only in the consumers’ wallet, but
also on their smartphone – another and very important
channel for building customer retention and loyalty!
Thanks to the consumer app your customers can
view their account balance at any time.
Consumers who do not yet hold a bonVito customer card
can register without plastic card via the app. On registration, a digital customer card in QR-code format is automatically created for each account, which the customer
can then use in your company. Since the bonVito app is
not a native app but a website that was optimized for
mobile devices, it is not necessary to download it from an
app store. Instead, it can be called on all devices without
installation, using a normal web browser.
For more information on the digital customer card please
see the chapter “Customer card” or our website.
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Towards bonVito App
www.bonvito.net
Reporting app: Have an eye on important
key figures always and everywhere
The mobile reporting app enables the polling of the key
concerning the past month is graphically displayed. In
performance indicators at any time – even when on the
addition to various sales figures the reporting app com-
road – live via mobile devices and is thus the perfect com-
prises a projection of sales, sales comparison to previous
pletion of the online reporting function. In addition to
day and previous week, weather data at the respective
current values, the data history concerning the current
site and many more.
day (hourly interval), the past week (daily interval) and
bonVito
Towards Reporting App
The reporting app shows the most important current data at
a glance.
Login: demodemo
Password: demodemo
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Bakery customers on bonVito
The tamper-proof digital stamp bears enormous financial savings. It reliably prevents
the uncontrolled granting of stamps – which is often the case with printed stamps.
As the stamps are directly linked to the payment at the POS system only those get
stamps who actually buy something. Abuse excluded!
Bakery Keim, Reutlingen, more than 50 branch shops:
“We have used the digital bonVito stamp for more than a year now. Compared to our
previous printed stamps, redemptions have decreased by 28.23 % while the sales
remained the same. Though we knew that there was a high potential of unauthorized redemptions we would not have expected their number to be so high. The savings are really convincing.“
Sternenbäck Bakery, Hechingen, more than 200 branch shops:
“Compared to our previous printed stamps, redemptions have decreased by 50 %
during the past months with the new digital bonVito stamp, while the sales remained the same. Savings are many times higher than the costs for bonVito. We
would not have expected the number of unauthorized redemptions to be so high.”
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Hospitality customers on bonVito
Drei Schwaben Küche, Augsburg, Germany
Ilir Seferi, manager of the Drei Schwaben Küche: “With bonVito I create a customer
loyalty system for the future. Not just my customers that are delighted with the
advantages of our customer card; I am too. With my stamps campaign for example
(1 stamp per 5 € sales) I could increase the average receipt turnover and generate
additional sales that my guests would not have made without the respective campaign or incentive.”
The Drei Schwaben Küche with its branches “Gasthof zum Ochsen“ and “Haunstetter
Hof“ uses the following bonVito modules: the “digital stamp“ for chicken and beer,
the “direct discount” with 10% instant discount for all card users and the “birthday
coupons” of the “CRM” module. Furthermore, bonVito customer cards are issued as gift
coupons.
SF Catering, “Mensa Lehrstoff“ of the “Zentrum Bildung zB.“
Economy school, Switzerland
Since end of 2013, visitors of the “Mensa Lehrstoff” have paid cashless with the SF
Catering bonVito payment card, getting interesting bonuses in exchange. As soon as
the holder registers the card, the employees of SF Catering load it with a CHF 5.00
welcome bonus. Students can now load the card with additional amounts. Further to the
advantage of cashless payment every student participates in the “menu pass” and “coffee pass”, where they get one stamp for every meal or coffee. Once having collected 10
electronic stamps via the Mensa card, they get a free meal or free coffee. Students can
view the current number of stamps and the account balance at any time at www.bonvito.
bonVito
de – or in the bonVito-App when they are on the road.
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Tariff options
Three different tariff models provide a maximum of flexibility and the suitable tariff for every customer.
Tariff “Trans“
Tariff “Solo“
Tariff “Comfort“
For all customers who want
For all customers who already
For all customers who do not
to experiment and own a
own a Vectron POS system
yet use a Vectron POS system
Fixed-term contract
Fixed-term contract
Vectron POS system
Transaction-based
Accounting without fixed
expenses
without POS system subsidy
with POS system subsidy
Tariff details:
Tariff details:
Tariff details:
• Costs only occur when using the
• Selection and calculation of
• Minimum contract period:
modules
• No basic charge
• N o minimum term
single modules
• Monthly total price is calculated
24 and 60 months
• With a contract term of 60
from the sum of single prices of
months all the existing modules
all booked modules, depending
are included without additional
on the number of branch shops
fees / A term of 24 months
includes 3 modules
• Minimum contract period:
24 months
• One or more POS systems
subsidized
• Including one-time software
update for all existing Vectron
POS systems*
• After 60 months of contract
term you can either take over
the POS systems or get new
bonVito
ones.*
*You get the precise price- and tariff details from all bonVito-trading partners or on our website www.bonvito.net
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. . . s in ce 1 990
Notes
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www.vectron.co.uk
You want to learn more about the use of Vectron POS systems in real life? Visit our homepage for detailed
company reports: http://www.vectron-systems.com/en/pos-solutions-for-hospitality-and-bakeries.html
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www.vectron.co.uk / www.bonvito.net