Cabin Rental Policy and Agreement
Skye Realty & Rentals Inc.
400 Park Rd, Suite 202
Sevierville, TN 37862
Primary: 865-381-0910
Fax: 866-665-5985
Cabin Rental Policy and Agreement
Skye Realty & Rentals Inc serves as the agent and representative of all owners of our cabins in our vacation home program, and is acting at all times, in and for the best interests of the owners. Skye Realty & Rentals Inc agrees to rent owner’s property according to contract and lease said property(s) to guest(s) per this contract. In return the guest agrees to
pay all fees timely and in the manner accepted in this contract, abide by all house rules and governmental laws, and
guests agree not to re-let property or assign other rental rights without prior written approval of Skye Realty & Rentals
Inc. The guest acknowledges that failure to abide by any portion of this contract constitutes a breach of this contract.
1.
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Reservation & Payment Requirements.
50% of reservation due at time of booking.
A major credit card (MasterCard, Visa or Discover)
Reservation cost is due 60 days prior to arrival. If guest desires to pay the balance by a means other than a credit
card, please notify the office at time of booking. Skye Realty & Rentals Inc accepts cashier’s checks drawn on US
Banks, Money Order, Visa, MasterCard, and Discover.
Reservations made within 60 days of arrival require the balance to be paid in full at time of reservation request.
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Payment Options
Major Credit Cards and Debit Cards (MasterCard, Visa, and Discover)
Bank/Cashier’s Checks drawn on major US Banks.
2. Minimum Age Requirement: At least one guest must be 25 years or older. (Proof of age will be required at
check-in)
3. Property Damage: Guest acknowledges and understands that he/she is financially responsible for any and all
property damage that may occur during the stated rental period which can reasonably be attributed to the rental party’s negligence or abuse.
4. Guest Count: Guest agrees that the premise shall be occupied by no more than the number of people paid for
and stated herein. Occupancy is limited to registered guests only. Absolutely no overnight guests are allowed.
Occupancy by more than the stated number of guests will result in the termination of the rental and the forfeiture of all rental fees and deposits. Please notify the rental office at least 24 hours prior to arrival if your guests
count changes.
5. Security Deposit: Guest grants Agent express permission to charge the credit card provided for all charges due
including additional rental fees, ancillary charges, or to cover any damage and/or additional cleaning charges
generated during the rental period, as set out above in this agreement.
6. Loss Of Security Deposit: Guest agrees to follow all check-in and check-out procedures and understands that the
property must be left clean and undamaged. Guest understands that failure to follow the posted check-in and
check-out procedures may result in an additional day being charged to your credit card and that Agent reserves
the right to further bill him/her for additional cleaning or repairs. (Guest agrees to read all of the documents
provided at check-in, as well as those printed in the information book and/or posted policies provided in the
cabin.)
7. Disputes: This agreement shall be governed by and interpreted in accordance with the laws of the State of Tennessee, and shall be treated as though it were executed in the County of Sevier, State of Tennessee. Any action
relating to this Agreement shall be instituted and prosecuted only in the Sevier County Superior Court, Tennessee. Guest(s) specifically consent to such jurisdiction and to extraterritorial service of process.
8. Check-in/ Check-Out Time: Guest acknowledges and understands that check-in time is no earlier than 4:00
P.M. and check-out time is no later than 10:00 A.M. on the dates stated in the renal period above. Guest agrees
that an unapproved late checkout will be assessed an amount equal to one-half the nightly rental fee for each
30 minute period past 10:00 A.M.
- All trash and outside litter should be bagged and placed in designated outside garbage cans. Extra fees
will be assessed for trash left in/or around rental equal to one- fourth the cleaning fee for that rental.
- Wash, dry and put away all the dishes, pots, pans, and kitchen utensils.
- Remove bedding and place in the laundry room for the cleaning staff to wash.
- Set a/c to 78 or heat to 55 degrees depending upon the season.
- Lock all windows and doors.
9. Alcoholic Beverages: The renter(s) agrees to abide by state law prohibiting the consumption of alcohol on the
cabin property by minors. Furthermore, guest(s) agrees to not allow glass containers outside the cabin.
10. Cabin Descriptions and Rates: Information regarding the individual cabins is believed to be accurate but cannot
be guaranteed. We have made every effort to ensure that all the information on Skye Realty & Rentals Inc and
Homeaway and its partners website is current and prior to confirming your reservation. Rates, furnishing, fees
and taxes are subject to change without notice. Rates for daily and weekly stays are found on www.vrbo.com.
Minimum night requirements may vary during holiday, special events, etc. and are included on the website. Skye
Realty & Rentals Inc reserves the right to discount prices for any reason to include but not limited to large
groups, extended stays, season, or association/affiliations.
11. Cabin Furnishings, Décor & Equipment: All cabins are privately owned with furnishings and equipment provided
by the cabin owner. Skye Realty & Rentals Inc cannot make changes to furniture or décor. Moving of furniture or
re-arranging of pre-wired home electronic equipment is prohibited. If you require special appliances or equipment, please bring them with you. Décor, style, color, and themes will vary between cabins. Furnishings are subject to change without notice.
12. Hot Tub Cleaning: Hot tubs are cleaned prior to your arrival. There is a $30 charge if you wish to have an additional cleaning of the hot tub during your stay. Instructions are provided at the cabin for proper operation and
easy maintenance during your stay. PETS are NOT allowed in the hot tub. If a pet or pet hair is found in the hot
tub, a charge of $150.00 plus the cost of a replacement filter($35.00-$90.00) will be charged to the guest’s credit
card. It is the guest’s responsibility to replace the top after every use so that stray animals do not get in the hot
tub.
13. Keys: Our cabins are privately owned and guests are responsible for lost keys. The property must be re-keyed in
the event the keys are lost, misplaced, or not returned. Guests will be responsible for the cost of this procedure.
14. Linens: All cabins are supplied with linens (enough for your guests), towels, blankets, and pillows. These items
are not changed during your stay. Skye Realty & Rentals Inc provides an initial supply of paper products, soaps,
detergents, and trash bags etc. for your convenience.
15. Refunds: Rate adjustments are not made for inconvenience due to construction noise, road repairs, early departures, delayed arrival, or reducing the number of nights reserved with less than 30 days notice, unless otherwise
stated in this contract or subsequently agreed to in writing by legal addendum. No refunds or reschedules are
permitted due to inclement weather.
16. Repairs/Service Calls: Skye Realty & Rentals Inc cannot guarantee against mechanical failure of heating, airconditioning, hot tubs, TV’s, Satellite Receivers, VCR/DVD players or other appliances. Promptly report any
equipment that is not operating properly. Skye Realty & Rentals Inc will make every effort to resolve the problem as reasonably soon as possible. Should a repair-person make a call to a cabin and find the equipment in
working order and the problem was due to the guest(s) oversight or neglect, the charge for the service will be
charged to the guest(s). All normal maintenance repairs must be reported to Skye Realty & Rentals Inc between
9 AM and 5 PM. Emergency repair items (heating, water, etc,) may be reported 24 hours a day. Guest(s) understand and agrees to allow Skye Realty & Rentals Inc or repair personnel immediate access to the cabin for the
purpose of making repairs.
17. Spas/ Hot Tubs: The spa cover must be in place and latched when the hot tub is not in use. Children under the
age of 18 are not allowed to use the hot tub without constant supervision. Temperature of the hot tub should
never be elevated above 104 degrees. Pregnant woman and young children should not use the hot tub without
first consulting a physician. Persons with injuries or medical conditions should consult a physician prior to using
the hot tub. Extreme care should be taken to ensure that hair and clothing does not become entangled in the
drain(s). Pets are never allowed in the hot tub. Please keep chlorine floater in the hot tub as this continues to
sanitize the water.
18. Taxes and Fees: By law, Skye Realty & Rentals Inc collects 12.75% tax. There is a cleaning fee for each cabin depending on the size starting at $75.
19. Telephone Calls: All cabins are equipped with a telephone. All long distant calls are to be placed by credit card,
800 numbers, or calling card. Some cabins are equipped with free long distance.
20. Terminations By Owner/Substitutions: Skye Realty & Rentals Inc strives to comply with your reservation requests, however, due to circumstances beyond our control such as, but not limited to, changes in ownership,
properties being removed from the vacation program, mechanical problems, etc. Skye Realty & Rentals Inc cannot guarantee a specific cabin. Skye Realty & Rentals Inc reserves the right to change your cabin without notice
or liability should the cabin become unavailable. The guest agrees to hold harmless the owner or Skye Realty &
Rentals Inc for events beyond their control which may interfere with the guest’s visit. This may include, but not
limited to, acts of God, acts of Governmental agencies, fire, war, inclement weather, and construction noise. The
guest agrees Skye Realty & Rentals Inc and/or owner is not obligated to rebate or refund any fee in these circumstances. Skye Realty & Rentals Inc will offer a comparable cabin at the same rate if available or you are provided the option of canceling the reservation and receiving a complete refund. Skye Realty & Rentals Inc will give
as reasonable amount of notice as possible so other arrangements can be made.
21. Damage to Home/Décor/Furnishings: Rental guests are solely responsible for damage(s) to the home, décor,
yard, equipment, and/or furnishings or removal of said items during the reservation period caused by any member of their party regardless of whether the member(s) is duly authorized (i.e. unauthorized guest or pet) by the
reservation invoice.
22. House Parties Are Not Allowed: Rental guests understand that Skye Realty & Rentals Inc will accept responsible
adults over the age of 25 only. Guest(s) agree that no more than the number of persons listed on the reservation
agreement shall occupy the premises without prior written approval by Skye Realty & Rentals Inc. If the unit is
occupied by more than the number of persons stated on the reservation, the result will be a loss of total rent
and security deposit, additional charge to your credit card for the non-registered guests, and eviction. Guest
shall not disturb or offend any neighbors, discharge firearms, create loud or obnoxious noises, or use fireworks
of any kind in accordance with State of Tennessee and Sevier County laws.
Skye Realty & Rentals Inc reserves the right to refuse service to anyone. All rental cabins are leased without regard to race, color, religion, sex, and sexual orientation, national origin or handicap.
23. No Firearms-No Fireworks-No ATVs: The occupancy and use of the premises shall not be such as to place the
property in danger of damage or to disturb and/or offend area neighbors or residents. The Agent reserves the
right to terminate this agreement and request loud or unruly guests to vacate the premises immediately. Said
discharge shall not result in the refund of any rental fees.
24. Early Departure/Late Arrival Policy: No refunds will be made for early departures or delayed arrivals. No refunds or schedule changes will be made due to inclement weather.
25. No Pets: Authorized PETS ONLY: Only certain cabins allow pets. All guests must receive prior approval for pets in
our pet friendly cabins and all related costs must be paid. If an unapproved pet belonging to any member of the
rental party, or guest of the rental party, is found to be in or on the premises of any cabin, Guest will be removed from the property and agrees that the full rental fee and $250.00 deposit will be forfeited and
acknowledge that any damage done by said pet shall be his/her financial responsibility.
26. No Smoking: This is a non-smoking cabin. If it is found that any member of the rental party, or guest of the rental party, has smoked inside the cabin, your credit card will be charged an additional $500.00. The entire cabin is
designed as a No Smoking Area. Guests may, however, smoke in the outside deck/patio areas. Cigarette butts
must not be disposed of in the yard or anywhere on the property. If cigarette butts are found on the grounds by
caretakers there is $100 cleaning fee for pick up.
27. No Pay-Per-View: Guest acknowledges and understands that there is a pay-per-view block on the satellite
dish/cable box and that any pay-per-view, or billable programs of any kind, charged during the states rental period will be billed back to the guest upon receipt of the charges. All cabins are privately owned and have different subscription packages for satellite. Skye Realty & Rentals Inc does not guarantee programs or events.
28. Wildlife: All of the cabins are located in the mountains of East Tennessee. As such, you are likely to encounter
wildlife (deer, bears, raccoons, snakes, and bugs of various types, including wasps and/or hornets, etc). We ask
that if you do see wildlife, please admire these creatures from a safe distance and please DO NOT FEED THE
WILDLIFE. We want to preserve the wildlife in its natural state and try not to humanize the animals for their
safety as well as yours. Neither Skye Realty & Rentals Inc nor the property owner will accept responsibility for
any injury cause by said wildlife.
29. Hold Harmless: Guest acknowledges and understands that each and every guest, or guardian, is solely responsible for any accident or injury to any person while in residence, and neither the owner nor Skye Realty & Rentals
Inc accepts any legal or financial responsibility. Guests and guardians, assume all risk of injury or other loss resulting from any recreational activity and will hold the agent and owner harmless with respect there to. Guest(s)
hereby agrees to indemnify and hold Skye Realty & Rentals Inc and/or property owner harmless from any and
all claims, including those of third parties, arising out if or in any way a result of the Guest use of the premises
or items therein.
30. Loss of Personal Items: Guest acknowledges and understands that each guest or guardian is solely responsible
for any loss by any person while in residence including the loss of money, jewelry, or any personal item.
31. Locked Storage Areas: There is a locked cabinet or closet in this cabin. This is a storage area for cleaning supplies
and nothing of value is kept here. Please Note: Your deposit will be forfeited and additional fee of $200.00 will
be charged to your credit card if either the lock or the door is broken or tampered with.
32. Fireplace(s): Fireplace(s) inside this property may be equipped with propane gas logs which must not be disturbed. Guest agrees that under no circumstances will any member of the party de-install the logs, rearrange
the logs or burn anything other than the propane provided in the interior fireplace(s). To do so, may cause
damage to the logs and may also allow poisonous carbon monoxide to leak into the cabin which could prove
harmful to your party or future guests. This is a safety issue. Any evidence of tampering will result in the loss of
your deposit and additional $400.00 charged to your credit card. If the cabin is equipped with a wood burning
fireplace, firewood is provided October 1st-March 31st. Wood burning fireplaces do not have a gas starter. If you
are not proficient at starting a fire without one, you might want to bring a small “Duraflame” type logs or
“firestarters”. Limit to three (3) pieces of firewood in wood burning fireplaces at a time to prevent fire hazards.
ABSOLUTELY NO LIQUID ACCELERANT IS ALLOWED. This is a safety issue – Any evidence of accelerant use will
result in the loss of your deposit. If you have questions about the use of the fireplaces, please call our office at
865-381-0910.
33. Grills: All grills use propane gas for cooking with the exception of Falcon Crest. Do not put charcoal in a gas
grill!!
34. Skye Realty & Rentals Inc cannot be held responsible for the failing of any other company due to said company’s
error or service interruption (i.e electricity, water, gas, etc..) However, we guarantee that we will do all that is
humanly possible to remedy any issue in the shortest time possible.
35. Skye Realty & Rentals Inc reserves the right to substitute a comparable cabin in the unlikely event that the reserved cabin is unavailable for any reason. This will be done only as a last resort when a maintenance issue or
service interruption (i.e. electricity, water, gas, etc..) renders the cabin inhabitable, the property is sold or the
property management agreement is terminated.
36. CANCELLATION POLICY- Cancellations made 60 or more days prior to arrival will result in a full refund of the
rental deposit less a $70 cancellation fee and the $35 non-refundable reservation fee. Cancellations made with
less than 60 days, but at least 30 days prior to arrival will result in the forfeiture of one-half the rental amount
less the $70 cancellation fee and $35 non-refundable reservation fee. Cancellations made with less than 30 days
notice of arrival will result in the full forfeiture of the rental amount. No Exceptions. If inclement weather is a
concern, we suggest buying trip insurance.
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Tenant Signature
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Printed Name
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Date
# of Adults__________
# of Children____________