Detailed Reference Guide
`
Guide to Ordering UCSS
Version 1.0
Sept 2011
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134
United States of America
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Preface
Who Should Read this Guide
The Guide to Ordering UCSS is designed for Partners and Distributors who are ordering Unified
Communications Software Subscriptions (UCSS), either in CCW or Marketplace.
How this Guide is Organized
This guide will help you purchase UCSS based on the ordering tool and generation of SKUs you
wish to use.
If you wish to order the new UCSS SKUs through CCW, refer to Module 1. If you wish to order
the 1st gen/legacy UCSS SKUs through Market Place/Ordering Tool, refer to Module 2. If you
are unsure of where your order will be placed, please contact your Partner Account Manager,
Customer Service Relationship Manager or Distributor Account Manager.
Title
Audience
Contents
Introduction
All CCW Users
Summarizes the key facts
about the different types of
UCSS SKUs as well as other
critical information to consider
when ordering UCSS.
Module 1: Using the New 3rd
gen Duration-Specific UCSS
SKUs (Orderable only in
 1 Tier/Direct Partners
How to quote, configure and
order the new 3rd gen UCSS
SKUs in CCW
CCW)
Module 2: Using the 1st
gen/Legacy UCSS SKUs
(Orderable only in Market
Place)
Frequently Encountered
Issues
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 Distributors with access to
CCW Ordering
 2-Tier/Indirect Partners
purchasing through a Disti
with access to CCW
Ordering
 1-Tier/Direct Partners
 Distributors without
access to CCW Ordering
How to quote, configure and
order the 1st gen/legacy
UCSS SKUs
 2-Tier/Indirect Partners
purchasing through a Disti
without access to CCW
Ordering
All CCW Users
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Related Training & Documentation
For UCSS support, including legacy quotes, contact: ucss-support@external.cisco.com. For
additional information about UCSS, refer to the following resources:
Resource
Location
eLearning – CCW Quote
Access via Partner Central
eLearning – CCW Order
Access via Partner Central
Partner Resources – UCSS section
http://www.cisco.com/en/US/partner/products/ps9158/prod
ucts_partner_resources_list.html
UCSS External Info/Reference
Page
http://www.cisco.com/en/US/products/ps9158/index.html
ESW Info Page
http://www.cisco.com/en/US/products/svcs/ps3034/ps282
7/ps2993/serv_group_home.html
Product Upgrade Tool (PUT)
http://www.cisco.com/upgrade
Partner Cisco Unified Workspace
Licensing Page
http://www.cisco.com/web/partners/sell/technology/ipc/inte
grated-solutions/workspace_licensing.html
Cisco Unified Workspace Licensing
Ordering Guide
http://www.cisco.com/web/partners/downloads/partner/W
WChannels/technology/ipc/downloads/cuwl_orderingguide
.pdf
Status Tool
http://tools.cisco.com/qtc/status/tool/action/LoadOrderQue
ryScreen
Serial Number Reporter (SoNar)
http://wwwte/cgi-bin/jmaki/mysntool.script
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Contents
Preface................................................................................................................................................................................... 2
Who Should Read this Guide............................................................................................................................................ 2
How this Guide is Organized ............................................................................................................................................ 2
Related Training & Documentation................................................................................................................................. 3
Introduction to the New 3rd gen SKUs ..................................................................................... 6
Important Points about the 1 st gen/Legacy UCSS SKUs................................................................................................. 6
Important Points about the 3 rd gen Duration-Specific UCSS SKUs ................................................................................ 6
Important Points about Converting 1 st/2 nd gen UCSS SKUs to the 3 rd gen Duration-Specific UCSS SKUs................... 7
Format of the New 3 rd gen SKUs...................................................................................................................................... 8
Examples of Popular SKU Mappings ............................................................................................................................... 9
Module 1: Using the New 3rd gen Duration-Specific UCSS SKUs (Orderable Only in CCW) ...... 10
Benefits of Ordering the New UCSS SKUs in CCW .......................................................................................................... 11
Benefits to Customers .................................................................................................................................................... 11
Adding UCSS to a CCW quote............................................................................................................................................ 12
Auto-attach of UCSS....................................................................................................................................................... 12
Mandatory-attach of UCSS ............................................................................................................................................ 12
Manual-attach of UCSS.................................................................................................................................................. 12
Selecting a Technical Services Contract ........................................................................................................................... 19
Add Technical Services (ESW) to the Quote.................................................................................................................. 19
Remove ESW from the Quote ........................................................................................................................................ 23
Modifying a UCSS Line on a CCW Quote.......................................................................................................................... 28
Select the Duration of a SKU or Remove a Non-Mandatory SKU................................................................................ 28
Update In-flight quotes/configs/unsubmitted orders.................................................................................................. 32
Purchasing a Non-Default Duration of UCSS (for 1 Tier/Direct Partners purchasing through Cisco) ....................... 42
Placing a UCSS Order in CCW (with duration-specific UCSS SKUs) ............................................................................... 43
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Completing a Follow-On Purchase of UCSS..................................................................................................................... 50
Renewing UCSS with the Duration-Specific SKUs........................................................................................................... 51
Purchasing a UCSS Upgrade using the Product Upgrade Tool....................................................................................... 52
Module 2. Using the 1st gen/Legacy UCSS SKUs (Orderable only in Market Place/Legacy
Ordering Tool) ...................................................................................................................... 53
Adding 1 st gen/Legacy UCSS SKUs to a CCW Quote........................................................................................................ 54
Completing a Follow-On Purchase of UCSS..................................................................................................................... 59
Additional Processes for 1 st gen/Legacy UCSS ................................................................................................................ 63
Modifying UCSS lines on a CCW quote.......................................................................................................................... 63
Purchasing a Non-Default Duration of UCSS (for add-to-existing purchases)............................................................ 63
Purchasing a UCSS upgrade using the Product Upgrade Tool..................................................................................... 63
Renewing UCSS with 1 st gen/Legacy SKUs.................................................................................................................... 63
Frequently Encountered Issues / Top Tips ............................................................................. 64
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Introduction to the New 3rd gen SKUs
.
Important Points about the 1st gen/Legacy UCSS SKUs
The 1st generation (Legacy) UCSS SKUs were created as product-type SKUs, available in
Legacy configuration and ordering tools, such as Market Place (Legacy Ordering Tool) and
NetformX. However, these SKUs are incapable of systematically generating contracts, resulting in
highly manual processes for UCSS upgrades and renewals.

The 1st gen/Legacy UCSS SKUs will remain available for quoting in CCW, for pricing
and discounting purposes. However, the 1st gen/Legacy UCSS SKUs are not orderable
in CCW. Quotes/orders containing 1st gen/Legacy UCSS SKUs must be placed in Market
Place (Legacy Ordering Tool).

1st gen/Legacy UCSS SKUs are not available in Next Gen Config and must continue to
be configured using a legacy configuration tool (NetformX, Dynamic Configurator Tool,
Multi Line Configurator, Excel, etc.)
Important Points about the 3rd gen Duration-Specific UCSS SKUs
A new generation of UCSS SKUs is now available in Cisco Commerce Workspace. These new
SKUs are duration-specific SKUs and are capable of generating contracts, so you do not need to
manually register and activate software subscriptions.

The new, duration-specific UCSS SKUs are orderable only in CCW and replace the 2nd
generation UCSS SKUs, which are now retired from all tools and systems. If you have an
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existing/in-flight quote, configuration, or order containing the 2nd gen SKUs, you must
remove the 2nd gen SKUs and add the 3rd gen SKUs.

If you are ordering in CCW, Next Gen Config is the only tool that will create a valid
configuration for the new duration-specific UCSS SKUs. Dynamic Configurator Tool, Multi
Line Configurator, NetformX, Excel, and other legacy configuration tools do not support
the new SKUs and will prevent you from placing your order in CCW.

In many cases, CCW automatically attaches the new UCSS SKUs to product
configurations using the Next Gen Config capability – which means that you do not need
to guess which product requires or recommends purchase of UCSS.
o
Non-mandatory UCSS SKUs that are auto-attached may be modified or removed
from the CCW quote, using punch-out to Next Gen Config.
o
Certain offerings (Cisco Unified Workspace Licensing, Cisco Unified Workspace
Licensing Business Edition and any 3&3 Promo Offering) require mandatory
purchase of UCSS, in which case UCSS may not be removed from the CCW
quote.

Technical services, such as Essential Operate Services (ESW) should be purchased at
the time of the UCSS purchase, but may be removed from the quote and ordered at a
later date, if desired.

Non-default durations for co-terming coverage for UCSS is prorated, so pricing more
accurately reflects coverage time. (1 Tier/Direct Partners only)
Important Points about Converting 1st/2nd gen UCSS SKUs to the
3rd gen Duration-Specific UCSS SKUs

If you are collaborating with a Cisco Account Manager, Partner, or Distributor who has
provided an Excel BOM or a Legacy Config (from NetformX, Dynamic Configurator Tool,
Multi Line Configurator, etc) – and you wish to place your UCSS order through CCW –
you must reconfigure the quote and replace the 1st/2nd gen SKUs with the 3rd gen
SKUs using punch-out to Next Gen Config tool.

Note: You must have access to CCW Ordering to place an order containing the new
SKUs in CCW. See the next section for detailed instructions.

If you have a quote, config, or order that you previously created containing the 2nd gen
UCSS SKUs, you will need to replace the 2nd gen SKUs with the 3rd gen SKUs, using
punch-out to Next Gen Config tool. See the next section for detailed instructions.
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Format of the New 3rd gen SKUs
The new 3rd generation SKUs contain the contract duration in the SKU; hence they are referred to
as duration specific SKUs.
The format of the 1st gen/legacy SKUs is:
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Examples of Popular SKU Mappings
This list is constantly updated. For the most updated SKU mapping contact ucsssupport@external.cisco.com.
SOFTWARE PRODUCT PID
TERM
LENGTH
(# OF
YEARS)
1
5
2
3
5
3
2
PRODUCT PID
L-UNITY7-USRADDON
L-UNITY8-USR
L-UNITY8-USRADDON
L-UNITYCN2USR-ADD
L-IPCOMM7100PK=
L-IPCOMM710PK=
UNCN7100USR-D-K9=
1ST GENERATION UCSS
QUANTITY
1ST GENERATION
SKU
1ST
GENERATION
ORDER QTY
3RD GENERATION
SKU
3RD
GENERATION
ORDER QTY
10
6
L-UCSS-MSG-1-1
L-UCSS-MSG-5-1
10
6
UCSS-U-MSG-1-1
UCSS-U-MSG-5-1
10
6
200
L-UCSS-MSG-3-1
200
UCSS-U-MSG-2-1
200
7
L-UCSS-MSG-3-1
7
UCSS-U-MSG-3-1
7
6
L-UCSS-UPC-5-10
60
UCSS-U-UPC-5100
6
4
L-UCSS-UPC-3-10
4
5
L-UCSS-MSG-2-1
500
3
UNCN7100USR-K9=
3
L-UCSS-MSG-3-1
300
1
UNCN7200USR-D-K9=
4
L-UCSS-MSG-1-1
800
5
UNCN7200USR-K9=
3
L-UCSS-MSG-5-1
600
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3RD GENERATION EQUIVALENT
UCSS
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UCSS-U-UPC-3-10
UCSS-U-MSG-2100
UCSS-U-MSG-3100
UCSS-U-MSG-1200
UCSS-U-MSG-5200
4
5
3
4
3
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Module 1: Using the New 3rd gen Duration-Specific
UCSS SKUs
(Orderable Only in CCW)
If you use CCW to place your orders, refer to this module. It will take you through the steps for
quoting and ordering the new UCSS SKUs in CCW. By ordering in CCW you are taking
advantage of what the new SKUs have to offer!
This module contains the following sections:

Benefits of Ordering the New UCSS SKUs in CCW

Adding UCSS to a CCW quote

Selecting a Technical Services Contract

Modifying a UCSS line on a CCW quote

Purchasing a Non-Default Duration of UCSS

Placing a UCSS Order in CCW

Completing a Follow-On Purchase of UCSS

Renewing UCSS with the Duration-Specific SKUs

Purchasing a UCSS upgrade using the Product Upgrade Tool
Enlarge the Screens
This guide contains CCW screen captures so you can easily see and remember each step of a
process. Be sure to use Adobe Reader Zoom whenever you want to see details on a CCW
screen.
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Benefits of Ordering the New UCSS SKUs in CCW
return to section list
Benefits to Customers

24/7 access to UCSS quoting for Partners eliminates the need for offline processes

Contracts for UCSS purchases are generated automatically so you don’t need to
manually register and activate software subscriptions

In many cases, CCW automatically attaches UCSS SKUs to product configurations using
the Next Gen Config capability so you do not need to guess which product requires or
recommends purchase of UCSS

Systematic orderability through CCW and reduction of manual intervention for orders

Support for co-terming/non-default duration capabilities for 1-Tier/Direct subscriptions
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Adding UCSS to a CCW quote
return to section list
Auto-attach of UCSS
CCW is designed to automatically attach UCSS to your quote so you don’t need to guess which
product requires or recommends purchase of UCSS.
If CCW attaches UCSS automatically, you will see this message under the product item:
Mandatory-attach of UCSS
If UCSS is mandatory on a product (such as Cisco Unified Workspace Licensing, Cisco Unified
Workspace Licensing Business Edition and Promo 3&3 Offerings) you will see this star icon:
To modify or delete UCSS that has been attached automatically, refer to the next section:
Modifying a UCSS Line on a CCW Quote.
Manual-attach of UCSS
You can also add UCSS manually to a CCW Quote by attaching
it to a product.
To attach UCSS to a product:
Step 1
First, import a saved configuration from Next Gen Config by clicking the Import a Saved Configuration
link on the Quote-Items page.
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Step 2
Next Gen Config is the only tool to use for UCSS configurations when placing an order in CCW. Click
the Select button next to Next Generation Configuration tool and then select your configuration.
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Step 3
On the Quote-Items tab, click the Select Service link underneath the product line.
Step 4
The Change Services page opens. Click the Add Subscriptions link next to the product line that
provides UCSS.
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Step 5
The Add Subscription window opens. Click the plus sign to view your options.
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Step 6
In this example we selected the 36 month duration. Click Ok.
Step 7
UCSS is added to the configuration. To accept the configuration, click Done.
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Step 8
The Done Messages window has a warning explaining the subscription requires a product-based
service (ESW). Refer to the section: Add ESW to the Quote for instructions. Click Done.
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Step 9
You are returned to the Quote-Items page. UCSS is now attached to the product. Because you
attached UCSS to a product you can complete your order in CCW.
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Selecting a Technical Services Contract
return to section list
Because a compatible software Technical Service such as Essential Operate Services (ESW) is
required to receive subscription upgrade entitlement on the software that the cust omer has
purchased, we recommend attaching both ESW and UCSS at the time of purchasing a Unified
Communications product. However, if you prefer to postpone your purchase ESW, you may
remove ESW from your quote or order, even if it is attached automatically. You may purchase
ESW at a later using Market Place (all users), Cisco Services Contract Center (CSCC, 1-Tier
Partners purchasing through Cisco), or Services Contract Center for Indirect Resellers &
Distributors (2-Tier Partners and Distributors).
If CCW automatically adds ESW to your quote or order, you will see this message:
Add Technical Services (ESW) to the Quote
Step 1
On the Quote-Items page, click on the Select Service link.
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Step 2
This opens the Change Services page. Click the Add Services link on the major line.
Step 3
In this example, click the plus icon next to CISCO OPERATE SERVICES IPCC ATTP. This reveals
IPCC ATP Essential SW.
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Step 4
Select the radio button, change the duration in the drop-down box and click OK.
Step 5
Finish the service configuration by clicking the Done button.
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Step 6
You are returned to the Quote-Items page. Click the plus icon to see all items under the major line item.
Note: 2-Tier partners purchasing through an Early Adopter Distributor may now change the Buy Method
to a Cisco Distributor at this step – this is a new capability.
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Step 7
When you are done, you may convert the quote to order in CCW. For instructions, see the section:
Placing a UCSS Order in CCW. You will select options for automatically creating a contract number
during the order process.
Remove ESW from the Quote
Important: You MUST buy the corresponding service, now or later, if you have purchased the
UCSS already. An active Technical Service contract is mandatory in order to receive upgrade
entitlement on your software in PUT. If you do not buy the technical service, your upgrade
request will be denied.
Step 1
Go to the Quote – Items page and click the Remove Services link under the item.
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Step 2
This takes you to the Change Services page. Click the Edit Services link.
Note: You can also click the Remove All Services button at the bottom of the page.
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Step 3
Select the radio button for No Service. Then click Ok.
Step 4
Click Done.
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Step 5
A warning message informs you UCSS requires a product-based service. Click Done.
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Step 6
This returns you to the Quote-Items tab with ESW removed from the item. You can purchase ESW at a
later time using Market Place (all users), Cisco Services Contract Center (CSCC), 1-Tier Partners
purchasing through Cisco), or Services Contract Center for Indirect Resellers & Distributors (2-Tier
Partners and Distributors).
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Modifying a UCSS Line on a CCW Quote
return to section list
You can modify UCSS lines on a CCW quote, whether they were added manually or
automatically.
This section explains how to:



Select the Duration of a SKU
Remove a Non-Mandatory SKU from your quote/order
Update In-flight quotes / configs / unsubmitted orders containing 1 st/2nd gen SKUs
Select the Duration of a SKU or Remove a Non-Mandatory SKU
Step 1
On the Quote-Items tab, select a Buy Method from the drop down menu. This activates the links under
the product item. Select the Change Options link.
Step 2
This takes you to Next Gen Config. Note the message saying Cisco automatically added UCSS and
see UCSS listed in the Configuration Summary.
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Step 3
Select a different duration-specific SKU or click the Clear Selection link to remove UCSS. Note: If
UCSS is mandatory for this product, the Clear Selection link will be inactive.
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Step 4
In this example we will select the 24 month SKU and click Done in the Configuration Summary.
Step 5
Product configuration was successful. Click Done in the Done Messages box.
Note: If configuration was not successful, the message box would instruct you in the next steps and you
would click the Return to configuration button to make the changes.
Note: You can also use the Add Change Services button to add ESW at this point.
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Step 6
This returns you to the Quote-Items page with the duration for UCSS that you selected. Click Save to
accept the configuration.
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Update In-flight quotes/configs/unsubmitted orders
If you have a quote, config or order that you previously created containing the 1st gen UCSS SKUs, you
can replace the 1st gen SKUs with the 3rd gen SKUs, using punch-out to Next Gen Config tool. This
makes the quote eligible for ordering in CCW and eliminates the need to manually register and activate
your UCSS.
Note: If you have a quote, configuration, or unsubmitted order that contains the 2 nd gen SKUs, please
reach out to the UCSS Support Team to determine which 3rd gen SKU to use: ucsssupport@external.cisco.com.
This section contains two parts:


Replacing UCSS as a Major line vs. a Minor line
Replacing the 1st gen SKUs with the 3rd gen SKUs
Replacing UCSS as Major Line vs. Minor Line
Step 1
Import a saved configuration from NetformX, Dynamic Configurator Tool, Multi Line Configurator, or
Excel that contains 1st gen/legacy UCSS SKUs.
Step 2
In this example we will show a DCT configuration containing the 1st gen SKUs as both major and minor
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lines on configuration.
UCSS as a minor line: Notice that minor line 2.3 contains a warning message. In the case that you
receive a warning message at the minor line level for an imported configuration containing the 1st gen
SKUs, you will need to replace the existing 1st gen SKU with a new 3rd gen SKU. Refer to the next
section for detailed instructions.
UCSS as a major line
Notice that major line 4.0 contains a warning message. If you import a saved configuration that contains
a 1st gen UCSS SKU as a major/product line, you will need to determine whether or not you intend to
purchase that SKU along with another product on the quote/configuration.
In this example, line 4.1 may be re-attached under major/product line 5.0. You will need to determine the
equivalent 3rd gen SKU and then punch-out to Next Gen Config to add that SKU as a minor line under
line 5.0. Refer to the next section for details. The major line UCSS part number is not needed if ordering
through CCW.
If you determine that you need to purchase the UCSS SKU as a follow-on or renewal, you must
complete the purchase in Market Place/ Legacy Ordering Tool. Note that this will require you to
complete a manual activation and registration process for UCSS as the Legacy SKUs do not
automatically generate contracts.
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To Replace the 1st gen SKUs with the new 3rd generation SKUs:
Step 1
Import a saved configuration from NetformX, Dynamic Configurator Tool, Multi Line Configurator, or
Excel that contains 1st gen/legacy UCSS SKUs.
Step 2
Select a Buy Method then click the Change Options link under the major line product.
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Step 3
This takes you to Next Gen Config. In many cases, the 1st gen/legacy SKUs will be removed
automatically and some or all of the new SKUs will be auto-pushed into the configuration.
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Step 4
Note in the Configuration Summary that some or all of the new SKUs were auto-pushed onto the
configuration. Click Done to accept the new configuration.
Step 5
You are returned to the Quote-Items page. The 1st gen/legacy SKUs are no longer in the Quote and
some of the new UCSS SKUs were added automatically. If any SKUs were not auto-pushed you will
need to add them manually. To do this, click the Select Service link.
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Step 6
If any SKUs were not auto-pushed you will need to add them manually. To do this, click the Select
Service link. If you need help determining which 3rd gen SKU to use, contact ucsssupport@external.cisco.com. Refer to the section Examples of Popular SKU Mappings for examples of
popular 1st to 3rd gen SKU mappings.
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Step 7
The Change Services page opens with a message indicating this product requires “all or nothing” – all
products in the Quote need to have software subscriptions attached, or none of them.
Step 8
Find the product that does not have UCSS attached and click the Add Subscriptions link.
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Step 9
Select the duration specific SKU and click OK.
Step 10
The new subscription is added to the configuration.
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Step 11
Scroll down to click Done.
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Step 12
You are returned to the Quote-Items page. Since your Quote now has 3rd gen SKUs you may complete
the order in CCW.
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Purchasing a Non-Def ault Duration of UCSS (for 1 Tier/Direct
Partners purchasing through Cisco)
return to section list
If you purchase UCSS directly through Cisco, you may request a non-default duration for 3rd
generation SKUs, whether UCSS was added to a Quote manually or if CCW added it
automatically or as a mandatory line. Use this capability when you wish to align the length of a
new UCSS term to an existing term (co-terming).
Note: Non-default durations should be used for add-to-existing purchases of UCSS and not for
your initial UCSS purchase.
Contact your Cisco Account Manager to request a non-default duration for your UCSS SKU(s).
Duration
CCW Ordering allows any monthly duration between 12-60 months. Durations less than 12
months or greater than 60 months are not allowed.
Pricing
Pricing is pro-rated so you will receive accurate pricing based on the duration you choose.
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Placing a UCSS Order in CCW (with duration-specific UCSS
SKUs)
return to section list
To place an order containing the new, duration-specific UCSS SKUs, you will convert the quote to
an order in CCW and then submit the order in CCW.
UCSS must be attached to a major line (software product) to be eligible for quote-to-order
conversion in CCW. Quotes, configurations, and orders containing UCSS as a standalone line
may not be ordered through CCW.
If you wish to complete a follow-on purchase of UCSS, contact your Cisco Account Manager.
Alternatively, place your order in Market Place (Legacy Ordering Tool) using the 1st gen/legacy
UCSS SKUs.
To place a UCSS order in CCW (with duration-specific UCSS SKUs):
Step 1
To convert a Quote to an order in CCW, you must first submit the quote. In the Quote-Items tab, click
the Save and Continue button to proceed through the pages of the Quote tab.
Step 2
On the 3rd page of the Quote tab, discounts and pricing will apply. Click the Save and Continue button.
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Step 3
This takes you to the Review and Submit tab. Click the Submit Quote for Approval button. For more
information on how to create a quote view the CCW Quote eLearning.
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Step 4
In this example the Quote was approved automatically. Click the View Submitted Quote button.
Step 5
This takes you to the Review tab. Click the Create a new Order from this Quote link.
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Step 6
The page loads asking for some general information about the order. Much of the information is autopopulated. Verify the information and then click the Select Items to Order or Order Entire Quote
button.
Step 7
You are now on the Order screen in the Items tab. Note that by default, the service contract number will
be generated by the system for both ESW and UCSS. Use the 'System Generated' value if you don’t
have any existing contact number.
If you want to add these services to an existing contract, click the SYSTEM GENERATED link for both
UCSS and ESW.
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Step 8
The Contract Number window opens. Select the appropriate option and enter the contract number.
Click Continue and proceed with the quote-to-order conversion. The contract for UCSS and ESW will
generate automatically once you submit your order in CCW.
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Step 9
As you proceed through the tabs in the Order screen you will reach the Review and Submit tab. Select
the Terms and Conditions checkbox and click Submit Order.
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Step 10
The order is submitted.
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Completing a Follow-On Purchase of UCSS
return to section list
The new UCSS SKUs should be purchased at the time of the original product purchase, in CCW.
Follow-on capabilities for the new duration-specific SKUs will be available in Cisco Services
Contract Center (CSCC) in the near future. If you wish to complete a follow-on purchase of
UCSS, contact your Cisco Account Manager. Alternatively, place your order in Market Place
(Legacy Ordering Tool) using the 1st gen/legacy UCSS SKUs.
If at the time of your follow-on purchase you require discounts other than your contractual
standard discounts, such as promotional discounts or special pricing, you may create a quote in
CCW with the 1st gen/Legacy UCSS SKUs (refer to Module 2: Completing a Follow-On Purchase
for instructions). Once the quote is complete you must bring it to Market Place to complete the
order.
If you have questions, contact UCSS Support: ucss-support@external.cisco.com.
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Renewing UCSS with the Duration-Specific SKUs
return to section list
Renewal capabilities for the new duration-specific SKUs will be available in Cisco Services
Contract Center (CSCC) in the near future. If you wish to complete a renewal of UCSS, contact
your Cisco Account Manager. Alternatively, place your order in Market Place (Legacy Ordering
Tool) using the 1st gen/legacy UCSS SKUs.
If you have questions, contact UCSS Support: ucss-support@external.cisco.com.
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Purchasing a UCSS Upgrade using the Product Upgrade Tool
return to section list
When you purchase UCSS for a product, you are eligible for upgrades on that product for the
duration of your subscription, at no additional cost for the software at the time of upgrade. Local
taxes and tariffs may apply. Anytime an upgrade for the product is available, you may use the
Product Upgrade Tool to access the upgrade.
To order an upgrade product in PUT for which you had purchased UCSS using 3 rd generation
SKUs, refer to the PUT training guide.
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Module 2. Using the 1st gen/Legacy UCSS SKUs
(Orderable only in Market Place/Legacy Ordering Tool)
Refer to this module if you are ordering the 1st gen/Legacy UCSS SKUs in Market Place (Legacy
Ordering Tool).
This module contains the following sections:

Adding 1st gen/Legacy UCSS SKUs to a CCW quote

Completing a Follow-On Purchase of UCSS

Modifying UCSS lines on a CCW quote

Purchasing a Non-Default Duration of UCSS

Purchasing a UCSS upgrade using the Product Upgrade Tool

Renewing UCSS with 1st gen/Legacy SKUs
Enlarge the Screens
This guide contains CCW screen captures so you can easily see and remember each step of a
process. Be sure to use Adobe Reader Zoom whenever you want to see details on a CCW
screen.
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Adding 1st gen/Legacy UCSS SKUs to a CCW Quote
return to section list
Even though you will complete your order in Market Place (Legacy Ordering Tool), you can still
get pricing and discounting applied by building your quote in CCW.
To Add 1st gen/Legacy SKUs to a CCW Quote:
Step 1
In the Quote-Items page in CCW, import a saved configuration from NetformX, Dynamic Configurator
Tool, Multi Line Configurator, or Excel by clicking the Import a Saved Configuration link and then
selecting the saved configuration. For more information on How to Create a Quote view the CCW Quote
eLearning.
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Step 2
The configuration is now imported into the Quote. Click the plus icon next to the major line to see all
lines in the configuration.
Step 3
The 1st gen/Legacy UCSS SKUs are contained in the imported configuration. If you hover over the
caution icon next to the SKU, a message pops up explaining this configuration has old UCSS SKUs and
to order these old SKUs you must use Market Place (Legacy Ordering Tool).
Note: If you want to replace the 1st gen/legacy SKUs with the new SKUs see the section: Update In-flight
quotes/configs/unsubmitted orders for instructions.
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Step 4
To proceed through the pages of the Quote tab, scroll down and click Save and Continue on each
page.
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Step 5
On the 3rd page of the Quote tab, discounts and pricing will apply. Click Save and Continue.
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Step 6
This opens the Review and Submit tab. Click Submit Quote for Approval. For more information on
How to Create a Quote view the CCW Quote eLearning.
Step 7
Once the Quote is approved you may complete the order in Market Place.
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Completing a Follow-On Purchase of UCSS
return to section list
If you wish to create a quote for subscriptions only, to purchase UCSS after purchasing a product
or if you need any discounts other than your contractual standard discounts, such as promotional
discounts or special pricing, follow the steps described in this section. Once the quote is
complete you will complete the order in Market Place (Legacy Ordering Tool).
Step 1
On the Quote-Items tab, enter the major line in the Part field, enter the Quantity and click Add.
Step 2
On the Quote-Items tab, enter the 1st gen/Legacy UCSS SKU in the Part field, enter the Quantity and
click Add.
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Step 3
UCSS is added as a standalone line item in the Quote. Select a Buy Method then click Save and
Continue to proceed through the pages of the Quote tab.
Note: the Order tab only appears to users with access to CCW Ordering.
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Step 4
On the 3rd page of the Quote tab, discounts and pricing will apply. Click Save and Continue.
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Step 5
This opens the Review and Submit tab. Click Submit Quote for Approval. For more information on
How to Create a Quote view the CCW Quote eLearning.
Step 6
Once the Quote is approved you may complete the order in Market Place.
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Additional Processes f or 1st gen/Legacy UCSS
return to section list
Modifying UCSS lines on a CCW quote
If you are applying promotions or requesting special pricing through CCW, make sure that your
quote includes the correct SKUs (major and minor lines) and duration. Quotes that are updated
after approval may be subject to re-approval and require additional cycle time.
Bring your final, approved quote to Market Place to purchase your 1st gen/Legacy UCSS SKUs.
Purchasing a Non-Default Duration of UCSS (for add-to-existing
purchases)
Monthly SKUs are available for purchasing in Market Place (Legacy Ordering Tool) if you wish to
complete an add-to-existing purchase of UCSS. Use this capability when you wish to align the
length of a new UCSS term to an existing term (co-terming).
Purchasing a UCSS upgrade using the Product Upgrade Tool
When you purchase UCSS and ESW for a product, you are eligible for upgrades on that product
for the duration of your subscription, at no additional cost for the software upgrade. Local taxes
and tariffs may apply. Anytime an upgrade for the product is available, you may use the Product
Upgrade Tool to access the upgrade.
To order the software upgrade product from PUT for which you had purchased UCSS using 1 st
gen/legacy SKUs, refer to the PUT training guide.
Renewing UCSS with 1st gen/Legacy SKUs
1st gen/Legacy UCSS SKUs may be re-purchased in Market Place.
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Frequently Encountered Issues / Top Tips
Issue
Resolution
You receive an Excel BOM/ NetformX configuration
containing 1st gen/Legacy SKUs but you want to
place the order in CCW
Once you upload the config into CCW, remove the 1st
gen/Legacy SKUs from the quote by punching out to Next
Gen Config, then add the new SKUs to the quote. Note that
some SKUs may be auto-pushed. For the SKUs that are not
auto-pushed and need to be added, refer to this section for
mapping the new SKUs.
You receive a NGC containing new SKUs but you
don’t have access to CCW Ordering
Create a new config using a legacy configuration tool
(Dynamic Configurator Tool Multi Line Configurator,
NetformX, Excel, etc.) and place order Market Place
(Legacy Ordering Tool).
You want to purchase Essential Operate Services
(ESW) separately from UCSS
Remove ESW from the CCW quote and purchase at a later
date. Instructions
You want to purchase UCSS after purchasing the
original product
To complete a follow-on purchase of UCSS with the 1st
gen/Legacy SKUs, create a quote with UCSS as a
standalone line by adding the SKU via SKU search in CCW,
and place your order in Market Place (Legacy Ordering
Tool). If you wish to use the new 3rd gen SKUs, contact
your Cisco Account Manager or Services point of contact.
Instructions
You want to remove UCSS from a quote
If UCSS is not mandatory, it can be removed from the quote.
Instructions
If UCSS is mandatory, it cannot be removed from CCW
Quote. Offerings with mandatory UCSS are: CUWL, CUWL
BE and 3x3 Promo offerings. Go to Market Place and place
order with 1st gen/legacy SKUs.
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You want to add UCSS and Technical Service to the
same contract
On the Quote-Items page, click on the Select Service link of
the major line item. Continue with these Steps.
You want to enter a contract number for a UCSS
line
If you want to UCSS to an existing contract, you will click the
SYSTEM GENERATED link for both UCSS and Technical
Services on the order. Follow these Instructions.
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