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All qualifications and unit standards registered on the National Qualifications Framework are
public property. Thus the only payment that can be made for them is for service and
reproduction. It is illegal to sell this material for profit. If the material is reproduced or
quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the
source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY
REGISTERED UNIT STANDARD:
Use the writing process to compose texts required in the business environment
SAQA US ID
UNIT STANDARD TITLE
12153
Use the writing process to compose texts required in the business
environment
ORIGINATOR
REGISTERING PROVIDER
SGB GET/FET Language and Communication
FIELD
SUBFIELD
Field 04 - Communication Studies and Language
Language
ABET BAND
UNIT STANDARD TYPE
NQF LEVEL
CREDITS
Undefined
Regular-Fundamental
Level 4
5
REGISTRATION
STATUS
REGISTRATION START
DATE
REGISTRATION END
DATE
SAQA
DECISION
NUMBER
Reregistered
2005-08-23
2008-08-23
SAQA 0160/05
LAST DATE FOR ENROLMENT
LAST DATE FOR ACHIEVEMENT
2009-08-23
2012-08-23
PURPOSE OF THE UNIT STANDARD
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SAQA
The purpose of the unit standard requires learners to follow a process in writing texts and reports
required in business. It is intended to promote clear, unambiguous communication in plain language and
to improve the quality of written reports and other texts that are specific to a business environment,
require a particular format and may include specified legislated requirements. The unit standard enables
learners to recognise and effectively use textual conventions and features specific to business texts.
The qualifying learner is capable of:
●
using textual features and conventions specific to texts
●
identifying the intended audience for the communication
●
identifying the purpose of a text
●
selecting the appropriate text type, format and layout for the purpose
●
organising and structuring a technical text appropriately
●
using appropriate grammar conventions
●
drafting and editing a technical text
●
recognising errors and checking for accuracy
●
presenting the same information in different ways
●
using plain language in business
LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING
There is open access to this unit standard. Learners should be competent in Communication at level 3.
UNIT STANDARD RANGE
The typical scope of this unit standard is:
●
Texts specific to a particular function in a business context include sector specific documents; written
comparisons of products; reports on specifics of cover; historical reviews over a period of cover; claims
reports; explanations of how changes in legislation will impact on the rules of the fund or pension
benefit; financial needs analyses; financial plans; reports to investors; reports to statutory bodies;
customised insurance policies; statistical reports; actuarial reports; promotional proposals and other texts
used within the sector and field of learning.
●
The audience may be internal for use within an organisation or external for wider publication.
●
Appropriate use of layout includes visual presentation, headings, bullets, numbering and other layout
features, appropriate phrasing for headings, stem sentence and phrases match where bullets are used.
●
Over complex syntax refers to long constructions and inappropriate use of the passive voice.
●
Different ways of presenting the same information include text, graphs, tables, flow charts and
diagrams.
UNIT STANDARD OUTCOME HEADER
null
Specific Outcomes and Assessment Criteria:
SPECIFIC OUTCOME 1
Use textual features and conventions specific to business texts for effective writing.
ASSESSMENT CRITERIA
ASSESSMENT CRITERION 1
1. Texts specific to a particular function in a business environment are identified and an indication is
given of industry specific and/or legislative requirements for each text.
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ASSESSMENT CRITERION 2
2. Texts specific to a particular function in a business environment are produced in response to defined
requirements.
ASSESSMENT CRITERION 3
3. The implications of not following the industry specific or legislative requirements for a specific type of
text are explained and an indication is given of the possible consequences of non-compliance.
ASSESSMENT CRITERION 4
4. Terminology and conventions specific to a particular function in a business environment are used
appropriately.
SPECIFIC OUTCOME 2
Identify and collect information needed to write a text specific to a particular function.
OUTCOME NOTES
Identify and collect information needed to write a text specific to a particular function in a business
environment.
ASSESSMENT CRITERIA
ASSESSMENT CRITERION 1
1. The intended or incidental audience for whom the text is to be written, are identified for a specific
field or sub field in order to focus the information needs.
ASSESSMENT CRITERION 2
2. The purpose of the text is identified within a specific field or sub-field and according to the
information.
ASSESSMENT CRITERION 3
3. Questions are asked to help understand client needs and to focus information gathering.
ASSESSMENT CRITERION 4
4. Information required for the document is accessed from a variety of sources.
ASSESSMENT CRITERION 5
5. Information accessed is checked for accuracy, bias, stereotypes, and other offensive details.
ASSESSMENT CRITERION 6
6. The focus of the proposed text is defined and decision is made about what information should be
included or omitted in order to ensure the focus.
ASSESSMENT CRITERION 7
7. A checklist is created to facilitate reflection and editing.
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SAQA
SPECIFIC OUTCOME 3
Compose a text using plain language for a specific function.
ASSESSMENT CRITERIA
ASSESSMENT CRITERION 1
1. A format and structure is selected for the text that is appropriate for the intended audience and
function.
ASSESSMENT CRITERION 2
2. The main points to be included in the text are identified and the necessary supporting details are
added.
ASSESSMENT CRITERION 3
3. A first draft of the text is written that collates the necessary information in a rough framework.
SPECIFIC OUTCOME 4
Organise and structure a text appropriately for a business function.
ASSESSMENT CRITERIA
ASSESSMENT CRITERION 1
1. The first draft is checked to ensure that appropriate grammar has been used and where necessary the
draft is rewritten in plain language using clear accessible language that avoids over-complex syntax.
ASSESSMENT CRITERION 2
2. Different ways of presenting the same information are considered and used where these enhance the
meaning of the text.
ASSESSMENT CRITERION 3
3. Technical or marketing terms and jargon are interpreted and rephrased in plain language or used
appropriately in the correct context where the terminology is essential to the understanding of the text.
ASSESSMENT CRITERION 4
4. All information is checked for accuracy, and factual correctness.
ASSESSMENT CRITERION 5
5. The document is ordered to ensure that the sequence is logical and meaningful.
SPECIFIC OUTCOME 5
Present a written text for a particular function in a business environment.
ASSESSMENT CRITERIA
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SAQA
ASSESSMENT CRITERION 1
1. A text type, format and layout are selected that is appropriate for the audience and purpose.
ASSESSMENT CRITERION 2
2. Layout and formatting techniques are used correctly to enhance the readability of the text.
ASSESSMENT CRITERION 3
3. Information in the document is evaluated in terms of its appropriateness for the intended audience
and business function.
ASSESSMENT CRITERION 4
4. The final draft is proof read to check that it is completely correct.
ASSESSMENT CRITERION 5
5. The final copy is self assessed using a rubric or checklist based on the requirements of the writing
task and the items on the checklist created in Specific Outcome to Identify and collect information
needed to write a text specific to a particular function..
UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS
This unit standard will be internally assessed by the provider and moderated by a moderator registered
by a relevant accredited ETQA. The mechanisms and requirements for moderation are contained in the
document obtainable from the framework for assessment and moderation of the SETA concerned.
UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE
Essential embedded knowledge will be assessed through the specific outcomes in terms of the stipulated
assessment criteria. This includes the direct assessment of knowledge.
Critical Cross-field Outcomes (CCFO):
UNIT STANDARD CCFO IDENTIFYING
Make responsible decisions about format, layout and material to be included in the text.
Reflect on and explore a variety of strategies to write more effectively for different audiences and
purposes.
Be culturally and aesthetically sensitive across a range of social contexts in carefully selecting words to
create a variety of texts for different audiences and purposes.
See the world as a set of related systems in understanding the consequences of non compliance with
legislative and sector requirements for specific texts.
UNIT STANDARD CCFO ORGANISING
Organise and manage his/her own learning activities responsibly and effectively.
UNIT STANDARD CCFO COLLECTING
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SAQA
Collect, organise and critically evaluate information from a variety of technical texts.
UNIT STANDARD CCFO COMMUNICATING
Communicate effectively using visual, mathematics and language skills in written texts.
UNIT STANDARD ASSESSOR CRITERIA
It is strongly recommended that this unit standard be integrated with other unit standards wherever
learners are required to work with texts specific to a particular function in a business environment.
Evidence that the assessment criteria have been demonstrated completely should be included in a
portfolio of evidence that will be assessed formatively on completion of each task and summatively on
completion of the portfolio for the unit standard. Learners are required to present at least three different
texts for a particular function in a business context for this unit standard.
QUALIFICATIONS UTILISING THIS UNIT STANDARD:
ID
Core
Fundamental
Fundamental
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Fundamental
Fundamental
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Fundamental
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Fundamental
49691
48696
48884
50479
48882
48797
35928
58204
58538
49093
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STATUS
END DATE
SAQA
Fundamental
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SAQA
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Passed the End Date 2007-12Status was
02
"Registered"
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http://regqs.saqa.org.za/viewUnitStandard.php?id=12153 (9 of 10)2007/12/20 09:03:20 AM
Passed the End Date 2006-08Status was
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"Registered"
All qualifications and unit standards registered on the National Qualifications Framework are public property. Thus the only
payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material
is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
http://regqs.saqa.org.za/viewUnitStandard.php?id=12153 (10 of 10)2007/12/20 09:03:20 AM