OFFICE OF THE PRESIDENT
National Commission on Muslim Filipinos
CITIZEN CHARTER
Table of Contents
I.
II.
III.
IV.
V.
VI.
VII.
VIII.
IX.
X.
XI.
XII.
XIII.
XIV.
Foreword
About the National Commission on Muslim Filipinos
Vision and Mission
Organizational Mission
NCMF Programs
Public Information and Assistance Desk
Frontline Services Offered
Procedures in Availing of the Frontline Services
Requirements and Fees
Timeframe of Action Taken
Giving Feedback, Suggestions and Filing Complaints
NCMF Regional Offices
NCMF Directory of Officials
Annexes
- Application/Request Forms
- Feedback Forms
Foreword
A customer is the most important visitor in our premises. He is not dependent on
us; we are dependent on him. He is not an interruption on our work; he is the purpose of it.
He is not an outsider on our business; he is part of it. We are not doing him a favor by
serving him; he is doing us a favor by giving us an opportunity to do so.
- MAHATMA GANDHI
Public service is public trust. We, at the NCMF, adhere to the fact that public services are
funded directly or indirectly through people’s taxes, and with this the public have all the right to
expect the quality of service that is directly responsive to their needs and is efficiently provided at
a reasonable cost.
This Citizen Charter is our declaration of commitment to our clients, the Muslim Filipinos,
to provide effective and efficient services that would meet their needs and encourage their
participation in ensuring transparency and accountability towards good governance.
MEHOL K. SADAIN
Secretary/CEO
About the
National Commission on Muslim Filipinos
The National Commission on Muslim Filipinos (NCMF) was created by virtue of Republic
Act No. 9997 which was signed into law on February 18, 2010. The Commission is mandated
principally to preserve and develop the culture, traditions, institutions, and well-being of Muslim
Filipinos, in conformity with the country’s laws and in consonance with national unity and
development.
Its powers and functions are primarily geared towards providing assistance and services
to meet the needs of Muslim Filipinos.
The Commission is organizationally composed of the following:
- Office of the Secretary
- Offices of the Eight (8) Commissioners
- Offices of the Executive Director and Deputy Executive Director
- Bureau of Muslim Cultural Affairs
- Bureau of Muslim Economic Affairs
- Bureau of Muslim Settlements
- Bureau of Peace and Conflict Resolution
- Bureau of External Affairs
- Bureau of Pilgrimage and Endowment
- Bureau of Legal Affairs
- Administrative Service
- Planning Service
- Finance and Management Service
- Eleven (11) Regional Offices
- Field Offices and Sub-Offices
Vision and Mission
The NCMF envisions fully progressive, caring and peaceful Muslim Filipino
communities living harmoniously with all stakeholders.
Our mission is to promote and develop the institutions and well-being of Muslim
Filipinos towards national unity.
Organizational Vision
The NCMF envisages to be the premier national government agency committed
and competent to provide quality and efficient services to Muslim Filipinos communities.
NCMF Programs
Social Development and Protection Programs
 Development and promotion of Muslim settlements and community assistance
program
 Legal education, advocacy and assistance program for Muslim Filipinos
 Institutional support to peace advocacy, peace building and conflict resolution in
Muslim Filipino communities
Economic Development Programs
 Promotion and development of the Philippine Halal Industry
 Promotion and development of Muslim Filipino cooperatives and communitybased enterprises, trade and commerce
Cultural Development Programs
 Development, Promotion and Enhancement of Muslim culture and institutions,
practices, Madrasah and Shari'ah education
 Coordination, supervision and administration of pilgrimage and endowment
NCMF
Public Information and Assistance Desk (PIAD)
The NCMF Public Information and Assistance Desk (PIAD) is a one-stop shop
where walk-in clients will be afforded information about the programs and services,
particularly frontline services, of the NCMF, as well as provide assistance to avail of these
services and address their immediate concerns.
The coverage of assistance to be given by the PIAD is as follows:
1.
2.
3.
4.
5.
6.
Application/Requests for availment of frontline services
Queries on NCMF programs and other services
Referrals
Requests for action taken on applications/requests
Technical assistance
Complaints
Desk Officers with official identification cards assigned to the different action
desks will provide prompt, courteous and responsive service to walk-in clients. Only
transactions made with the Desk Officers will entertained.
The PIAD opens at 7:30 AM until 6:00 PM with No Noon Break.
For more information about the NCMF and its programs and services, you can visit
our website at www.ncmf.gov.ph.
Frontline Services Offered
1.
2.
3.
4.
5.
6.
7.
8.
9.
Legal Assistance
Issuance of Certificate of Tribal Membership (CTM)
Translation Assistance
Conversion Documentation
Madrasah Accreditation Assistance
Halal Certifiers Accreditation
Muslim association/organization Accreditation
Socio-economic referral assistance
Hajj/umrah information assistance
Assistance to avail of these services can be obtained at the NCMF Public
Information and Assistance Desks located at Lower Ground Floor, JocFer Building,
Commonwealth Avenue, Quezon City and at all NCMF Regional Offices.
Procedures in Availing of These Services
Walk-in clients can avail of our frontline services, referrals, feedback and action
taken on requests by observing the subsequent procedure:
Client files a duly accomplished NCMF Public Assistance Form and presents it to the
Desk Officer of his concern.
Desk Officer issues an Acknowledgment Receipt, explains the process and required
fees, if any, then conducts initial evaluation of the request.
Desk Officer informs the client what action may be taken on the request and when
to expect such action.
Desk Officer forwards the request to the concerned unit for proper action.
Desk Officer makes follow-up coordination with the unit concerned to ensure that
the request is being acted upon on time.
Client returns for the action taken or, in some cases, the client may call the NCMF
hotline regarding action taken on the request.
Giving Feedback, Suggestions and Filing Complaints
This Citizen Charter is a joint effort between us and you, our clients, to improve
the quality of service we provide. Therefore, we encourage you to help us by giving your
feedback and suggestions about our services to help us improve the services we offer.
Feedback forms can be secured at the Public Information and Assistance Desk
(PIAD) for compliments, suggestion and complaints. Accomplished feedback forms can be
submitted to the Officer of the Day, dropped at the Drop-Box or e-mailed to _______.
Complaints about our lapses in our delivery of services will be addressed
immediately and necessary action shall be communicated to you within three (3) working
days. Those that need immediate action will be attended to by the Officer of the Day.
NCMF Regional Offices
NCMF National Capital Region (NCR)
Manila Golden Mosque & Cultural
Center Compound
Globo de Oro St., Quiapo, Manila
NCMF Reg. 10 - (Northern Mindanao)
123 8th St. Nazareth,
Cagayan de Oro City
NCMF Reg. 1, 2 & 3 – (Northern Luzon)
Pinewood, Baguio City
NCMF Reg. 11- (Davao)
Pelayo Bldg., Juan Luna St.,
Davao City
NCMF Reg. 4 & 5 – (Southern Luzon)
2/F Fortunil Bldg., Manila East Road,
Ilog-Pugad, Brgy San Juan, Taytay, Rizal
NCMF Reg. 12A- (Cotabato)
Episcopal Bldg., Sinsuat Avenue,
Cotabato City
NCMF Reg. 6, 7 & 8 – (Visayas Region)
116-F GTC Bldg., Borromeo St.,
Cebu City
NCMF Reg. 12B – (Lanao )
OMEI Bldg., Raya Saduc
Marawi City
NCMF Reg. 9A – ( Zamboanga Peninsula)
Elvira Drive, Upper Calarian,
Zamboanga City
NCMF Reg. 13 – (Caraga Region)
439 T. Calo Extension,
Butuan City
NCMF Reg. 9B – ( Sulu and Tawi-Tawi)
2/F Tankee Bldg., Salih Yusah St.,
Jolo, Sulu
NCMF Directory of Officials
MEHOL K. SADAIN
Secretary
Office of the Secretary
Tel. No. 952-4875
Commissioners
Hon. Bai Omera D. Dianalan-Lucman
Tel. No. 951-0987
Hon. Solaiman Mutia
Tel. No. 456-6860
Hon. Alladin Ampatuan
Tel. No. 453-3830
Hon. Raida Maglangit
Tel. No. 453-6763
Hon. Edilwasif T. Baddiri
Tel. No. 456-3276
Hon. Mirkarl T. Allian
Tel. No. 456-3971
Hon. Esmail Ibrahim
Tel. No. 454-7360
Hon. Demuna
Tel. No. 454-3610
Zaida Annabelle U. Santiago
Acting Executive Director
Office of the Executive Director
Tel. No. 454-1570
Dir. Galay Makalinggan
Deputy Executive Director
Office of the Deputy Executive Director
Tel. No. 454-7152
Bureau Directors
Dir. Laman Piang, CESO IV
Bureau of Pilgrimage and Endowment
Tel. No. 952-4727
Dir. Dimapuno Datu-Ramos, Jr, MD
Bureau of External Relations
Tel. No. 952-6419
Dir. Aleem Siddiqui M. Guiapal
Bureau of Muslim Economic Affairs
Tel. No. 455-0658
Acting Director Ilkhab Salahuddin
Dir. Sultan Masideng M. Salic
Bureau of Muslim Cultural Affairs
Tel. No. 454-0890
Dir. Jamel P. Dinil
Bureau of Muslim Settlements
Tel.No.455-3812
Bureau of Peace and Conflict Resolution
Tel. No. 455-8356
Acting Dir. Antonio Fallarme
Bureau of Legal Affairs
Tel. No. 456-2034
Service Directors
Dir. Zaida Annabelle U. Santiago
Planning Service
Tel. No. 445-4797
Dir. Ad-drin Abusaman
Administrative Service
Tel. No. 952-6491 loc. 212
Acting Director Pablo Pinero
Finance and Management Service
Tel. No. 952-6491 loc. 111
Regional Directors
Acting Dir. Ruben L. Guiling
NCMF – NCR
Tel. No. 733-8948
Email Add:
Acting Dir. Alhadnazar P. Lazo
NCMF – Northern Luzon
Tel. No. 0939-4678662
Email Add:
Dir. Sinab M. Dimaampao
NCMF – Southern Luzon
Tel. No. 286-0465
Email Add:
Acting Dir. Malo B. Manonggiring
NCMF – Visayas Region
Tel. No. (032) 256-5268
Email Add:
Acting Dir. Dennison M. Abidin
NCMF – Zamboanga Peninsula
Tel. No. (062) 992-1404
Email Add:
Dir. Macderul M. Sangkula
NCMF – Sulu & Tawi-Tawi
Tel. No. (085) 341-8911
Email Add:
Dir. Ombra Gandamra
NCMF – Northern Mindanao
Tel. No. (088) 857-5586
Email Add:
Acting Dir. Noraida Lumaan
NCMF – Davao
Tel. No. (063) 875-0288
Email Add:
Acting Dir. Mama K. Arba
NCMF – Cotabato
Tel. No. (064) 421-5373
Email Add:
Acting Dir. Alikhan A. Taib
NCMF – Lanao
Tel. No. (063) 875-0288
Email Add:
Acting Dir. Monaim D. Guro
NCMF – Caraga
Tel. No. (085)342-2585
Email Add: