Warranty Two Years Limited Warranty Sena Technologies, Inc. (“Sena”) warrants that this product (“Product”) shall conform to and perform in accordance with published technical specifications and the accompanying written materials, and shall be free of defects in materials and workmanship, for a period of two (2) years from the date of purchase by the first consumer purchaser of the Product. The limited warranty extends only to the original consumer purchaser of the Product and is not assignable or transferable to any subsequent purchaser/end-user. This warranty is limited to the repair and/or replacement, at Sena’s discretion, of defective or non-conforming Product, and Sena shall not be responsible for the failure of the Product to perform specified functions, or any other non-conformance caused by or attributable to: (a) any misapplication or misuse of the Product; (b) failure of Customer to adhere to any of Sena’s specifications or instructions; (c) neglect of, abuse of, or accident to, the Product; or (d) any associated or complementary equipment or software not furnished by Sena. Limited warranty service may be obtained by delivering the Product to Sena or to the international distributor it was purchased through and providing proof of purchase or receipt date. Customer agrees to insure the Product or assume the risk of loss or damage in transit, to prepay shipping charges to Sena, and to use the original shipping container or equivalent. Warranty Replacement Procedure Sena provides the warranty service ONLY through the sales channels where the purchase was made, with an exception of the US. The following is the RMA(Return Merchandise Authorization) procedure according to the RMA address. United States - RMA from the store of purchase: Contact the store of purchase. - RMA from Sena directly: Contact Sena directly through the link below (Contact Support / [email protected]) Other Regions - Contact the store where you made a purchase. - If you have difficulty to contact the store of purchase, please contact Sena for support. (Contact Support / [email protected]) Important Message to Customers in the US and Canada Buying from unauthorized dealers can be risky. The products purchased from unauthorized dealers may be counterfeit, stolen goods or second hand products, which will not be covered by warranty. The only way to be sure you're buying a genuine and legitimate product is to buy from an Authorized Sena Dealer or Sena directly. To see the list of Sena Authorized Dealers in North America, please click here. * Note about eBay/Craigslist: Many resellers who sell through eBay and Craigslist are not authorized resellers. When purchasing, it is important to note where the product is being shipped from and sold by. Please refer to the Sena Authorized Dealer list or contact us directly before you purchase, if you are uncertain. Sena informs that using this device in public traffic may not be authorized by the law. Please check your local law and use this device only out of public traffic such as private properties or closed circuits. If the simultaneous use of both ear speakers while riding a motorcycle is prohibited by your local law, please use only a single ear speaker while riding. Sena denies any liability should you choose not to respect this warning. Using the headset with loud volume may be harmful to your eardrums and cause hearing loss. Please maintain proper volume level to protect your ears. US Motorcycle Laws by States This link is provided for informational purpose only. Sena does not guarantee the accuracy of the information. Please verify the accuracy of the information before use. Manufacturers’ warranties may not apply in all cases, depending on factors such as use of the product, where the product was purchased, or who you purchased the product from. Please review the warranty carefully, and contact the manufacturer if you have any questions.