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Transportation
/ Case study /
Fraport AG: Ready to take off?
Getac Tablet PCs make it easy!
/ Challenge /
Competition in the airline industry is
becoming more and more intense.
Aircraft should spend as little time as
possible on the ground, so quick, reliable
handling via efficient, intelligent
processes is essential. At Fraport AG, the
operator of Frankfurt airport, aircraft
dispatchers used various mobile devices
to do their work. This mobile solution is
essential to apron operations. These
devices need to be easy to use and
effective, even in the most extreme
conditions. In reality, these portable
computers actually had a short lifespan
due to a high failure rate. This usually
required a correspondingly high level of
spare equipment and also resulted in
extraordinarily high service and warranty
costs. The multiple different device types
in use also hampered management of all
devices.
/ Solution /
Setting standards in mobile hardware
and trusted devices is the backbone of
efficient IT processes and management.
Getac devices are characterized not only
by their special resilience and robustness,
but also by the way they can be adapted
to suit the individual customer.
/ Benefit /
Thanks to a very close collaboration with
Fraport users, Getac Engineering was
able to define a mobile device standard
which supports the greatest number of
the required processes and all communication channels. The high robustness of
the Getac Tablet PCs means the failure
rate is low, creating a high level of
satisfaction among internal customers of
the IT department, while providing six
figure cost savings.
Fraport's Senior Manager IT-Frontend Systems, Christian Lojda, "We want to
grow and improve our services further. With Getac we can do that, because
our resources are no longer tied up in unnecessary processes, and we do not
have to worry about the operation of the equipment but can concentrate on
our core competencies and goals!"
/ Getac E100 /
Fully Rugged Tablet
Rugged Mobile Computing Solutions
/ Challenge /
often and had an average life of less than eleven
months. So three spares had to be kept in stock
for every single device in use.
media changes. During terminal inspections, for
example, information about defective equipment
or suspicious objects can be reported immediately. In this way the devices contribute not only
to comfort, but also to increased security.
/ Solution /
Another range of tasks for the Getac devices are
their use in vehicles, such passenger coaches,
baggage cars, fire vehicles, follow me vehicles,
and mounted on special vehicle docking stations.
Planning and communications take place directly
via the device and can be adjusted as necessary.
This is extremely fast and flexible – for the benefit
of passengers and to avoid costly delays.
Increasing global competition and
growing cost pressures
The aviation industry is growing rapidly
worldwide. Fraport AG, a leading company in the
airport business, operates Frankfurt airport, one
of the most important air traffic hubs in the
world. Frankfurt Airport is one of the top three
airports in Europe in terms of passenger
numbers, ranking behind only London Heathrow
and Paris Charles de Gaulle. In cargo handling,
Frankfurt ranks second in Europe.
Fraport AG is making great efforts to take the
leadership in the market, especially in the logistics
area. As the world becomes more interdependent, Frankfurt airport must be one of the major
European hubs while holding firm against
increasingly tough competition – not only from
Germany and Europe, but also internationally.
Like all leading airports, Fraport AG is feeling the
pressure, of course.
The most important economic challenge is to
keep the aircraft on the ground for as short a
time as possible. Each aircraft, whether to
Majorca, Dubai or Berlin has to be handled in a
very short time and absolutely flawlessly –
disembarkation and boarding of passengers,
loading and unloading of baggage and cargo,
aircraft cleaning, crew change, restocking
catering supplies, refuelling, and all the rest of
the take off preparations. The operators in
Frankfurt claim to be the world's only airport with
a turnaround time of less than 45 minutes. To
guarantee this is one of the most essential tasks
for Fraport AG.
The toughest requirements
In order to achieve both greater efficiency and
greater reliability Fraport AG decided to
introduce unified infrastructure and equipment,
which would meet their high standards. The
selection process, in which the devices of
different vendors were tested extensively, took
about one and a half years. Getac rapidly
emerged as the best provider. There are all kinds
of climatic conditions at Frankfurt airport. The
hardest tests were performed with the
equipment for hours: they were driven in
unsprung fork lifters, subjected to drop tests, put
in the refrigerator, exposed to heavy rain, snow,
sunlight and high heat.
But the devices are very stable in terms of
connectivity, particularly in continuous operation.
“They must not simply shutdown or lose the
WLAN connection," Christian Lojda explains. If
one connection method, such as the WiFi, fails, it
will immediately fall back to UMTS. All wireless
connections must therefore always be 100%
available – always on.
There are currently more than 1,000 vehicles at
Fraport AG, of which about 550 are equipped
with the Getac E100 Tablet PC and the
corresponding car-docking system. The car
docking process was developed by Getac, in
conjunction with a partner, so all the various
vehicles can always use the same device.
/ Benefit /
“We are mega-satisfied!“
“We need totally reliable hardware
to remain competitive”
Fraport uses more than 30 different software
applications for various tasks. A major problem in
the past was mainly in the hardware for mobile
applications. The devices are used for a wide
variety of tasks. They are usually exposed to fairly
rough handling by staff, and severe mechanical
forces such as violent shaking in unsprung
vehicles. Use in all weather conditions, summer
and winter, presents an even greater
challenge.The hardware used in the past failed
Since the Getac tablets not only passed all the
tests with flying colours, but also met even the
toughest military standards, the decision was not
difficult. From November until the end of 2009,
more than 700 devices had been delivered. By
early summer 2011, over 1,000 units were in use,
and eventually a further 300 will be added.
Fraport profits from 100% availability
and smooth planning
The main application for the Tablet PC is aircraft
handling. With their help all employees now get
their instructions reliably "on air" and don’t have
to visit operational command in advance. The
Tablet PCs also ensure that the teams are 100%
reachable in an emergency. In the maintenance
management area, the serviceable parts are
checked on site and the information is forwarded
directly without the need for printing or other
The bottom line: The
Tablet PC from Getac
has been in use at the
airport for well over a
year now and the
equipment has generally experienced very
high
acceptance.
Even the management is excited, not
just the teams working with it every day. “We are
mega-satisfied“, says Christian Lojda. Mainly
about their absolute reliability and renowned
resilience,
the
exceptionally
user-friendly
touchscreen, the practical, high quality accessories, excellent display readability at night and in full
sunlight - especially in those vehicles in which the
demands on the display and docking station is
particularly high. Their extensive and reliable
connectivity is also appreciated.
Another particularly important advantage is the
excellent cooperation with Getac. Christian
Lojda: “Getac is a real business partner, they have
real business products and know what users
really put emphasis on. Getac's offer to adapt
devices to customer’s needs has clear advantages.
There are regular upgrades and the development
needs for the next generation are being
implemented.” Fraport AG is also pleased about
the "very fair price-performance ratio."
Savings into six figures
Also, the potential savings are considerable. The
average lifetime of the Getac equipment is three
years and new acquisitions can be greatly
reduced. Today only a 10% inventory of spare
equipment is required! Besides the increase in
efficiency, through the "on air" process, has
resulted in reductions in work required on
service, warranty and general administration,
that’s clearly noticeable. Thus the total savings
are clearly into six figures!
/ Frankfurt Airport Facts and Figures /
Passengers
1971
serves more than 10 million passengers for the first time
1985
serves more than 20 million passengers for the first time
1992
serves more than 30 million passengers for the first time
1997
serves more than 40 million passengers for the first time
2008
53,472,915 passengers
2009
50,937,897 passengers
2010
53,013,771 passengers
The Airport as a Hub
Transit passengers: approx. 52 %
Frankfurt has a great importance as a transfer airport in international comparisons.
Modern technology provides a convenient and rapid transfer.
Freight
2008
2,042,956 tons
2009
2009: 1,837,054 tons
2010
2,231,348 tons
CargoCity Frankfurt
Total project area: 149.00 hectares
For future development: 27.00 hectares
Number of forwarders: 114
Flight Movement
2008
485,783
2009
463,111
2010
464,432
Peak day was the 10th of June 2010 with 1429 takeoffs and landings.
Airlines in Frankfurt (Winter flight schedule 2010/11)
Christian Lojda: “Getac is just totally professional.
Fraport has never before encountered a
hardware provider which is so close to its customers and always provides a solution at that speed.
That's amazing for us – that’s like a business
partner has to be. We are looking forward to
further cooperation!”
( Photos: Andreas Meinhardt, Fraport AG)
Scheduled passenger traffic
Airlines: 106
Destinations: 266
Countries: 112
Scheduled freight traffic
Airlines: 30
Destinations: 811
Countries: 46
/ Fraport AG /
Fraport AG offers all services related to airport management, such as ground services, check in, parking and
all services around the aircraft. In addition, the airport retailing and real estate development is also part of
their business. For its biggest customer, Lufthansa AG, Fraport manages 90% of aircraft ground handling.
The Fraport Group generated € 2.19 billion in 2010 with a profit of € 271.5 million. Frankfurt Airport is the
largest workplace in Germany, with nearly 18,900 employees of Fraport AG and its subsidiaries and
affiliates, and 71,000 employees in total at about 500 organizations.
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Copyright © 2011 Getac Technology Corporation and/or any of its affiliates. All Rights Reserved. All specifications are subject to change without notice.
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