Customer Care Guide
Robert Bosch
“It has always been an unbearable thought to me that someone
could inspect one of my products and find it inferior in some
way. For that reason I have consistently tried to produce
products which can withstand the closest scrutiny – products
which prove themselves to be superior in every respect.”
Robert Bosch 1861-1942, Stuttgart, Germany
Customer Care
Guide
TA B L E O F C O N T E N T S
6 – 11
Ovens
12 – 16
Cooker Hoods
17 – 20
Cooker Hobs
21 – 27
Washing Machines
28 – 32
Dryers
33 – 37
Dishwashers
38 – 40
Refrigerators
41 – 42
Cleaning And Care Collection
43
Customer Service
1
P R O D U C T C AT E G O RY
OVENS
Be careful of
the high heat in
the oven after
heating.
OVENS | 07
TIPS
Defrost first
It takes longer and uses
around 30% more energy to
cook a frozen joint of meat
than if it was defrosted.
Defrost in the fridge in good
time. You will save energy and
the meat will taste better.
Make use of the heat in the
oven when it is warming up by
putting your prepared dishes
into the cold oven.
Turn off the oven at just before
the end of the cooking time as
described in the recipe.
Then let the food stand in the
oven for 5 – 10 minutes. This
will save around 10 – 25% of
your electricity.
Use warming up and
cooling down heat
08 | OVENS
Microwave Ovens
A microwave oven is
more efficient than an
ordinary oven because
it shortens cooking time
considerably.
Use a microwave oven if
the food lends itself to
this type of cooking.
Easy Cleaning
Pour some rinsing agent into
a bowl with water, place in
oven and heat up to 100°C
for one hour. Burnt-in stains
are soaked and can easily be
wiped off with a cloth.
Be careful of the high heat in
the oven after heating.
OVENS | 09
Oven Cleaning Methods
1. Built-in Cleaning Systems
Pyrolytic Self-cleaning System
Eco-clean System
Ovens with pyrolytic self- cleaning
Bosch’s unique energy-saving
system clean itself without any
cleaning aid helps you to clean
cleaning agent. Dirtier ovens
the oven while you bake or roast.
require higher pyrolytic cleaning
Choose the cleaning level based on
levels. Customers can even program
the extent of the deposits.
the oven to run the cleaning
Only selected Bosch ovens are
function at a more convenient time
fully coated with Eco-clean system,
so as to enjoy more time cooking
please check with Bosch sales
and less time cleaning.
assistant for more information.
10 | OVENS
2. Cleaning Agents – K2R Oven Cleaning Gel
For all ovens, especially those without built-in cleaning systems, we
recommend the use of the K2R Oven Cleaning Gel (Product No.:
00463582). This cleaning gel comes with a handy brush head and is
easy to use.
How to use
the cleaning gel?
1. Apply the gel liberally to the
cold surface to be treated. Note,
for burnt on deposits, make sure
you apply plenty of gel.
2. Leave it on for few hours, or
overnight for tough stains.
3. Wipe away the stains with
a damp cloth or sponge.
OVENS | 11
How does K2R differ from other cleaners?
K2R’s unique properties does not pose the risk of emitting
fumes when the cleaning agent comes into contact with the
fan and the element.
Is it possible to put the oven shelf rails
into the dishwasher?
Yes, shelf rails can be
put into the dishwasher.
However, take care not to
put the telescopic rails in the
dishwasher as the salt can
damage the roller bearings.
Is it possible to cook a
main course and desser t
at the same time?
With all our ovens, it is possible to
cook on up to three levels at the
same time – without the danger of
transferring flavours between the
different dishes.
2
P R O D U C T C AT E G O RY
COOKER
HOODS
The shor ter the
exhaust hose,
the better the
extraction power.
COOKER HOODS | 13
TIPS
Use the cooker
hood properly
A cooker hood uses around
1½ times more energy at the
highest setting than at the
lowest.
Only use the highest speed
for smoke or steam.
Clean grease filter
The grease filter in a cooker
hood must be regularly
cleaned – about once a
month. A dirty filter means
that the extractor fan has to
operate at a higher setting to
achieve the same effect, and
this increases the energy
consumption and noise.
14 | COOKER HOODS
For selected models, when the metal
grease filters are saturated:
“E” appears on the display.
Do not clean heavilysaturated metal grease
filters at the same time
as dishes. When cleaning
by hand, soak the grease
filters in hot, soapy water.
Then scrub off dirt, wash
well and leave to dry.
The “E” indicator is displayed after the fan is switched off and
a signal will sound for 10 seconds. The grease filters should be
cleaned immediately. They can be cleaned in a dishwasher. Slight
discolouration may occur using this cleaning method.
When removing and refitting the metal grease filters, please follow
the instructions in the instruction manual. See your user manual for
instuctions on cancelling the “E” in the display.
COOKER HOODS | 15
For selected models, when the active carbon
filter is saturated: “C” appears on the display.
The “C” indicator is displayed after the fan is switched off and a
signal will sound for 6 seconds. The active carbon filter should be
changed immediately.
In the course of normal operation (1 to 2 hours a day) the active
carbon filter must be replaced about once a year. Please only use
filters manufactured by Bosch, as these will ensure the optimum
function of your appliance. These filters are available at our Online
Store and Customer Service Centre.
16 | COOKER HOODS
How to clean extractor hood
metal filters?
1. Remove the metal filters from the
extractor hood.
2. Spray the filters with the Concentrated
Degreaser (Product No.: 00311297)
Metal hood filters can be
3. Place the filters in the dishwasher. You
washed in a dishwasher.
may need to remove the top basket.
4. Only wash with similar items in the
dishwasher – eg, baking trays,
rather than fine glasses.
With its CleanAir module, Bosch cooker
hoods are able to absorb unpleasant odour
of up to 95% in a energy efficient matter
quietly. However, it is recommended to
do regular cleaning to ensure optimal
You can spray them
beforehand with our
Degreaser for even
better results.
functioning of the cooker hoods.
3
P R O D U C T C AT E G O RY
COOKER
HOBS
Cooking with
induction.
18 | COOKER HOBS
TIPS
Using cooling down heat
Similar to ovens, radiant cook tops can be turned off towards
the end of cooking time described in the recipe. Then, make
full use of the cooling down heat to save energy consumption.
Heating up water with induction
While cooking on induction, water can be boiled
simultaneously. An induction cooktop brings two litres
of water to boil in just 4.01 minutes.
COOKER HOBS | 19
Flame should always be burning evenly
When igniting the burner, always have a saucepan in place, hold the
knob down for about 5 to 7 seconds after the flame is lit, and before
releasing, press the knob again firmly.
Safety at all times
Closing the burner valve when it is not in use is the best way to ensure
safety. Some Bosch gas hob models are installed with the enhanced
safety gas valve, in which the safety gas valve system cuts the gas
automatically when the flame goes out unexpectedly.
Also, for safety reasons, please ensure that the burner’s thermocouple
(copper-coloured pin) is kept clean and even.
20 | COOKER HOBS
Cleaning the ceramic hob
The Maintenance Pack for Ceramic Glass Hob
(Product No.: 00311502) is formulated to
remove burnt marks without damaging the hob
glass surface, giving an attractive shiny finish.
Make sure the hob is cold before cleaning it.
Cleaning Procedures:
1. Remove any burnt-on food deposits with the scraper. Use the scraper
at a shallow angle with smooth strokes, avoid stabbing or chipping at
the surface.
2. Pour a small amount of the Maintenance Pack cleaning fluid on the
cold hob surface.
3. Clean with a cleaning cloth.
4. Once surface is clean, rinse with a non-metallic and non-abrasive
damp cloth or sponge.
5. Dry the hob surface with a dry cloth.
Use suitable cooking ware
Not all cookware work on an induction hob.
The saucepans must be iron-based, magnetic
and have a flat base- not dimpled or ridged.
The product packaging will usually advise on
whether a pan is suitable for induction.
4
P R O D U C T C AT E G O RY
WASHING
MACHINES
Prevent detergent
deposits.
22 | WASHING MACHINES
TIPS
Monthly maintenance cleaning
•
Washing machines should undergo a 900C maintenance
wash every month to avoid limescale and odours. It is
recommended to use the “drum clean” or “cotton 900C” program.
•
To prevent molding of the gasket and formation of odour,
always wipe the gasket dry and leave the door slightly ajar to
air dry it.
• Drain away waste residue via service flap to reduce occurrence
of blockage to the drain pump system.
WASHING MACHINES | 23
Preventing build-up of bacteria
and undissolved detergents
1. Always wash the detergent dispenser after every wash to
prevent deposits.
i. Pull out, press insert down, remove drawer completely.
ii. To remove the insert: press the insert upwards from
below with your finger.
iii. Clean the detergent dispenser tray and insert with water
and a brush and dry it.
iv. Fit the insert and lock it in place (push the cylinder onto the guide pin).
v. Push in the detergent drawer. Leave the detergent drawer open
so that any residual water can evaporate.
24 | WASHING MACHINES
2. Use suitable washing temperature.
• Washing temperature of 300C
reduces germs significantly.
Do you know
that most of the time, washing
temperatures of 300C is sufficient to
reduce germs by a factor of 1000?
Where appropriate, you can choose
to save energy at just 300C
washing temperature.
• Other than using the appropriate
temperature, never overload the
machine. This will prevent bacteria
accumulation and formation
of odour in the appliance and
clean laundry.
WASHING MACHINES | 25
Caring for the hardware
Always handle the hardware with care
to maximize the operating efficiency
of the washing machine.
• Avoid exerting too much force when pulling the door handles.
If there is difficulty in opening the door handles, push the door
to relock before you re-open it.
• Clothes should be lifted out instead of being dragged along
the gasket. Sharp items on clothings (eg, zipper) may tear
the gasket.
• Resting heavy wet loads on the opened door may bend the
hinges, resulting in abrasions between door and front panel.
Optimal load for
best washing performance
Perfect washing starts from perfect dosing
and proper washing load. A full washing
load, which is equivalent to filling the
whole drum, is fine when it comes to daily
washing. However, for curtains, towels and
heavy draps, we recommend ¾ loading for
best washing performance.
26 | WASHING MACHINES
Emergency release
In the event of a sudden
power cut, the washing
machine door can be opened
using the emergency release
to remove the laundry.
How to use the emergency release:
1. Turn the programme selector to OFF and pull out the main plugs.
2. Drain away the detergent solution.
3. Pull the emergency release downwards with a tool and release.
Washing machine door can then be opened. (Please refer to
installation manual for more information on the emergency release)
Scalding prevention tips
• Do not reach into the drum if the washing
machine is still rotating.
• Do not open the washing machine door
if water can be seen through the glass.
• After each wash, give a little time for
the laundry to cool before removing.
WASHING MACHINES | 27
Removing transpor t bolts before using the washer
Before using the appliance for the first time, remove and retain all
the transport bolts. When transporting the appliance subsequently,
reinstall these bolts to the washing machine to prevent damage
when transporting.
Descale Regularly
The Descaler for Washing Machine
(Product No.: 311506) gives great results in
removing odour and the harmful limescale
that are formed especially in hard water
areas. Descale every three months for
maximum results.
Cleaning procedures:
1. Empty the contents of the Descaler Box into the washing
machine drum (without laundry).
2. Run the “60°C coloured laundry” programme without pre-wash.
3. Run the programme one more time for thorough cleaning and
removal of limescale and odour.
5
P R O D U C T C AT E G O RY
DRYERS
Always empty the
container after
each drying cycle.
DRYERS | 29
TIPS
Regular maintenance
ensures your dryer runs
perfectly for many years and
produces top results. This
helps to retain appliance’s
full energy efficiency too.
Always clean the condenser in your condenser
dryer 3 to 4 times a year
Steps to cleaning the condenser:
1. Unlock and open the maintenance cover at the bottom of the unit
next to the vent.
2. Move both locking levers toward each other and pull out the
condenser.
3. Clean the condenser in warm water and drain completely.
4. Reinsert the condenser into the dryer and lock both levers.
5. Close the maintenance cover.
30 | DRYERS
Empty the condensed water container
after each drying cycle
Pour away the condensation
in the container after using
the tumble dryer. Before the
next drying cycle, always
push the container back
until it clicks into place.
Always clean the
(lint) filter after
each drying cycle
Steps to cleaning the filter:
1. Open the door, remove the filter and fold open.
2. Remove the fluff (by wiping the filter with your hand).
3. Close the filter, insert it again and close the door.
4. Remove fluff from the door and the area around it.
Very dirty or blocked filters should be rinsed under
warm water, and then dried thoroughly.
DRYERS | 31
Cleaning the moisture sensors
The dryer is fitted with stainless steel moisture sensors. Located next
to the lint filter, the sensors (2 bars) measure the level of moisture in the
laundry. After a long period of operation, a fine layer of limescale may form
on the sensors. For optimal performance, the sensor should be cleaned
once a month, wiped with a soft cloth and a little white vinegar.
To avoid risk of explosion, never use
solvents or highly flammable liquids
for cleaning
Incorrect cleaning methods will damage the dryer.
The Don’t’s include:
• Do not spray with a pressure washer.
• Do not use scouring agents or all-purpose cleaners.
• Do not use steam-cleaners.
32 | DRYERS
Knowing your fabrics
Different fabrics types have different degree
of sensitivity. To retain the laundry’s original
look for long period of time, separate
laundry accordingly when tumble drying.
Rule of thumb: Cottons to heavy load,
drapes to light load, and synthetics
separately. Other than observing the textile
manufacturer’s care instructions, there is
the right drying program for every garment:
Garment
To take note
Knitted fabrics
Avoid “Extra Dry” program as they tend to
shrink slightly the first time they are tumbled dry
Delicate laundry (Tights,
Best placed in laundry nets and dried at low
scarfs and fine fabrics)
temperatures
Wool finish
Remove from drum without delay once
program is finished
Starched laundry
Not always suitable for dryers as starch leaves
behind a coating that adversely affects drying
operation
6
P R O D U C T C AT E G O RY
DISH
WASHERS
Load dishes
correctly so that
water can run
off freely.
34 | DISHWASHERS
TIPS
Proper dish placement
To ensure thorough cleaning of the dishes, load and sort the dishes
according to the user manual. This allows thorough cleaning of the
dishes as the water will then be able to run off freely.
General rules:
• Place larger items on bottom rack, with cups, glasses and less soiled
items on the top rack.
•
Avoid over packing to prevent tableware from being scratched or
chipped.
•
Carefully place sharp knives horizontally in the upper rack.
•
Ensure long-handled utensils do not obstruct the spray arms so that
the spray arms can rotate freely without hindrance.
• Remove any remaining food to avoid clogging the filter and spray arms.
DISHWASHERS | 35
Preventing mold
formation
When water or dirt builds up on the
seal, it can cause mould, which is
difficult to get rid of. Hence, after
each dishwasher cycle, turn off the
machine to allow dishes to cool and
dry for around 10 minutes.
Periodically inspect the
condition of the door seal
A loose or broken seal should be
immediately replaced as it can lead to
unwanted leaks.
Best drying result
Other than loading dishes correctly for water
to run off freely, use the ‘Finish Cleaning
Tablet’ and regularly add ‘Finish Rinse Aid’.
The cleaning tablets removes grease and
stains while the rinse aid prevents water marks on you dishes.
For even better drying results, select the “extra” or “super” dry options.
36 | DISHWASHERS
Removing orange stains
on plastics
To remove food stains, such as those caused
by curry and tomato, scrap the dishes before
loading them and use a pre-rinse cycle. Bleach
back to original colour by placing them under
strong sunlight.
Regular cleaning (1-2) months to
remove grease and limescale
Dishwasher Care Bottle (Product No.:
00311304) is specially formulated to ensure
excellent dishwashing results.
Cleaning procedures:
1. Empty your dishwasher. Do not unscrew the bottle cap, but
remove the protective seal on the top of the bottle.
2. Turn the bottle upside down and securely place into the cutlery
basket. If your dishwasher does not have a cutlery basket, place
the bottle securely in the bottom rack- the sticker can be used to
assist holding it more securely.
3. Choose a programme of at least 650C (for eg. The normal
programme or intensive) and let it run until completion.
DISHWASHERS | 37
Use specially formulated
washing tablets or detergent
Using regular liquid dish detergent will severely
hamper the wash cycle as oversudsing may
occur. Only use washing tablets or detergents
that are specially formulated for dishwashers.
Recommended dishwashing products
Bosch recommends Finish dishwashing products for
the best cleaning and drying results. Finish boasts
a wide array of products formulated specially for
optimal performance in various environments.
Finish Product
Features
Finish Power Powder
Dishwashing powder that breaks down and
removes even the most stubborn dried-on food
residues and difficult stains.
Finish Double Action
Contains powerful enzymes that breaks down
Tablets
tough stuck-on food and detergent to wash away
all residues, leaving a brilliant shine on dishes.
Finish Rinse Aids
Specially formulated to ensure crockery, cutlery
and glassware are rinsed and dried thoroughly,
leaving them spotless.
7
P R O D U C T C AT E G O RY
REFRIGERATORS
Never clean shelves
and containers in
the dishwasher.
The par ts may
warp.
REFRIGERATORS | 39
Cleaning the refrigerator
Do not use abrasive or acidic agents,
as well as abrasive sponges as these
will corrode the metallic surfaces of
the refrigerators.
Sprinkling rubber gaskets with lime
powder keeps the rubber gaskets
in good condition. This ensures the
refrigerator door closes tightly. If
the door opens after the cleaning
process, dry the rubber gaskets
carefully with a hair dryer.
Energy-saving holiday mode
Switch the refrigerator to its energy-
saving holiday mode when going away for
a long time. This prevents the lifespan of
the appliance from being affected. At this
setting, the temperature of the refrigerator
will be automatically switched to 140C.
Do not store any food in the refrigerator
compartment during this setting.
40 | REFRIGERATORS
TIPS
Inexpensive deodorants
for odour-free
refrigerator
Natural deodorants, such as a slice of white bread, a vanilla pod, a
dry tea bag or baking powder can help to eliminate bad odours in
the refrigerator.
Energy-saving tips
• Allowing the warm/hot food/drinks to cool before placing them in
the refrigerator
• Thaw frozen products by placing them in the refrigerator
compartment early. This adds to the cooling effect of the refrigerator.
• Open the refrigerator as briefly as possible to prevent fluctuations of
internal temperature
Power failure / malfunction
In such an event, place ice blockers directly on frozen foods in the top
compartment of the refrigerator to slow down the thawing effect.
C L EANIN G AN D CARE COLL E CT I O N | 41
Cleaning and Care Collection
Cleaning and caring for your appliances is crucial to
maintaining optimum performance and keeps your
appliances looking good. Our cleaning and care
collection undergoes stringent test and quality checks.
They are developed to complement your appliances,
to tackle the toughest cleaning job and to keep your
appliances in top shape.
42 | C L EAN I N G A ND CA RE COLLEC T ION
Product category
Recommended products
Product code
Price
Microwave Oven
K2R Oven Cleaning Gel
00463582
$15
Cooker Hoods
Concentrated Degreaser
00311297
$40
Cooker Hobs
Maintenance Pack for
00311502
$55
Ceramic Glass Hob
Washing Machine
Rapid Descaler
00311506
$30
Dishwasher
Dishwasher Care Bottle
00311304
$25
Finish Power Powder
Available at
Finish Double Action Tablets
leading
Finish Rinse Aid
supermarkets
Refrigerators
Varies according to the type
of refrigerator
Available at :
• Online: http://www.bosch-home.com.sg/store
• Customer Service Centre:
Block 4012, Ang Mo Kio Avenue 10, #01-01
Techplace 1 Singapore 569628
Operating hours: Mon-Fri, 8.30am-5.30pm
Tel: 6751 5000
Service you can depend on.
Fast, expert and reliable – your partner for life.
Our Customer Service is here to help you with your appliances.
We can assist with the following:
• Arrange a service repair appointment by our qualified engineer
• Locate and buy replacement spare parts and accessories
• Repair of small appliances at Customer Service Centre Workshop
You can also visit our website for frequently asked questions.
Customer Care Hotline
6751 5000
Bosch Online Store
www.bosch-home.com.sg/store
Customer Service Centre
Blk 4012 Ang Mo Kio Ave 10
#01-01 Techplace 1
Singapore 569628
We also offer the following services on
our webpage:
1. Downloading instruction manuals
2. Product Tips
3. Registration of product warranty at
Operating Hours
Mon to Fri: 8.30am to 5.30pm
MyAccount
All prices and information are correct at time of printing and subject to change without prior notice.