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!!Android!Mobile!Device!Management!!!!
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Mobile!devices!are!widely!used!by!faculty,!staff,!students!and!other!authorized!individuals!to!access!a!variety!of!MUSC!systems!that!contain!
sensitive!data,!including!administrative!and!financial!records,!educational!records,!and!protected!health!information.!While!mobile!access!can!
provide!valuable!benefits,!there!is!a!significant!risk!of!unauthorized!access!to!sensitive!MUSC!data!if!a!mobile!device!is!lost!or!stolen,!or!otherwise!
leaves!the!control!of!its!owner!or!authorized!user.!!
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Who:!Mobile!Device!Management!is!required!for!ALL!users!who!connect!to!the!MUSC!Exchange!server!(MUSC!email)!from!a!smart!phone.!
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Why:!By!requiring!Mobile!Device!Management!(MDM)!software!on!smartphones,!the!following!goals!will!be!achieved:!
HForce!Password!Lock!
HRequire!Inactivity!Timeout !
HEnforce!Encryption!of!MUSC!data!including!email,!contacts,!and!calendar!information.!!
HPush!<muscsecure>!wireless!and!VPN!settings!to!our!users'!devices!and!remove!them!if!necessary.!
HPush!Exchange!Email,!Contacts,!and!Calendar!settings!to!users!devices!and!remove!them!if!necessary.!
HAdd!the!Ability!to!Wipe,!Selectively!Wipe!MUSC!Data!only,!Locate!lost!devices!if!users!choose!to!allow!their!device!to!be!located.!!The!physical!
security!of!mobile!devices!must!be!maintained!at!all!times.!In!particular,!these!devices!should!not!be!left!unattended!in!any!location!where!loss!or!
theft,!or!any!access!to!the!device!by!an!unauthorized!party,!would!be!a!reasonably!anticipated!and!avoidable!risk.!
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If!devices!are!lost,!users!will!have!the!ability!to!log!into!a!selfAservice!portal!at!http://www.musc.edu/myphone!and!do!the!following:!
HLock!their!device!!
HLocate!their!device!(If!they!have!location!services!turned!on!and!GPS!enabled!on!their!device) !
HWipe!their!device!completely !
HWipe!only!MUSC!data!from!the!device!(Exchange!Email,!Exchange!Contacts,!Exchange!Calendar,!MUSC!VPN!Settings,!muscsecure!wireless!settings,!
passcode!policy)!
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Please&Note:&MDM&does&NOT&allow&administrators&to&see&users'&private&data&stored&on&their&phone&such&as&messages&in&MUSC&or&personal&email&
accounts, pictures,&videos,&phone&calls,&and&text&messages.&&MDM&does&allow&administrators&to&see&device&data&such&as&Battery&Life,&UDID,&
Phone&Number&of&Device,&Location&of&Device&(only&with&written&permission&of&the&user&when&users&allow&their&device&to&be&located),&Applications&
installed&on&the&device,&and&Passcode&and&Encryption&Compliance.&
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ALL!users!who!connect!to!the!MUSC!Exchange!server!from!their!phone!will!be!required!to!install!the!Xen!Mobile!MDM!client.!!
Please!email!any!questions!and/or!suggestions!to!endpointsecurity@musc.edu.&
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Getting!Started:!Android!
**Please!have!your!Google!Play!password!accessible.**!
MDM!and!TouchDown!minimum!space!requirements:!40MB!of!free!space.!
In!the!steps!below,!you!will!be!instructed!to!delete!all!Email,!Contacts!and!Calendar!information.!!PLEASE!NOTE!that!this!information!is!stored!on!MUSC’s!
‘Exchange’!server!and!will!be!downloaded!to!the!TouchDown!application.!!!If!you!do!not!currently!have!your!MUSC!Email,!Contacts!or!Calendar!on!your!Android,!
then!you!can!skip!the!‘removal’!step!below!(Removing!MUSC!Email…)!and!instead!proceed!to!the!“Installing!MDM!and!TouchDown!application!on!your!Android!
Device”.!
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Different!Android!versions!
The!instructions!below!may!not!match!exactly!to!your!device!as!there!are!many!different!versions!of!the!Android!operating!system.!!Please!call!the!OCIO!Help!
Desk!at!792H9700!or!send!an!email!to!endpointsecurity@musc.edu!if!you!have!any!questions.!
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Removing!MUSC!Email,!Contacts!and!Calendar!Information!!
1.! Open!your!Email!application,!go!to!Settings,!and!select!your!email!account.!
2.! Scroll!down!and!select!Remove!Account.!!Please!note!that!your!Email,!Contacts,!and!Calendar!will!be!reloaded!by!following!the!instructions!below.!
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Installing!MDM!and!Touchdown!on!your!Android!Device!
1.!Open!your!device’s!Settings!then!select![Security]!or![Applications]!depending!on!your!Android!version.!!
2.!Scroll!down!to!Unknown!Sources!and!check!the!box!next!to!it!then!press!OK!if!prompted.!
3.!Open!the!Play!Store!app!and!search!for!Worx!Home!by!Citrix.!!!
4.!Select!the!free!Worx!Home!by!Citrix!app.!!Select![Install]!then!press![Accept].!!This!may!take!several!minutes.!
5.!Once!finished,!select![Open].!
6.!Enter!your!NetID@musc.edu!when!prompted!and!press![Next].!!**Note**!Do!not!use!your!email!address! unless!it!is!the!same!as!your!NetID.!!For!
Example:! If! your!NetID!is!! !jct14,!register!for!MDM!with!jct14@musc.edu.!DO!NOT!use!just!your!NetID.!Make!sure!it!is!followed! by!“@musc.edu”.!
7.!Enter!your!NetID!password!and!press![Next]!then!press![Activate].!!Enrollment!is!complete.!!!The!Worx%Home%by%Citrix!app!will!open!but!no!further!action!
is!needed!in!it,!press!the!home!button!to!exit.!
8.!Create!a!Pattern,!PIN,!or!Password!for!your!device!when!prompted.!!If!this!screen!disappears!before!you!have!a!chance!to!create!a!pattern,!PIN,!or!password!
you!need!to!go!SettingsA>SecurityA>Screen!Lock!(location!of!this!setting!varies!between!different!devices)!to!create!it.!
9.!When!prompted!(you!may!have!to!select!Package!Installer),!install!the!Touchdown!app!(Email!app)!by!pressing![Next],![Next],![Install],![Accept],![I!Accept],!
then![I!Accept]!again.!!Enter!your!password!on!the!configuration!page!that!will!display!afterward.!
10.!You!will!now!use!the!TouchDown!app!to!access!your!MUSC!Email,!Contacts!and!Calendar.!!If!the!TouchDown!icon!is!not!already!on!one!of!your!home!
screens,!you!can!drag!it!there!from!your!list!of!applications.!
11.!If!you!want!to!turn!off!notification!sounds!from!Touchdown,!open!the!Touchdown!app!and!go!to![Settings]!then!select![Advanced].!Scroll!down!and!press!
the![Email!Alerts]!button.!!Select![Customize!Settings],!check![Enable!Lights],!press![Configure!Lights]!and!then!select!the!color!of!the!small!flashing!light!that!
will!notify!you!of!a!new!email!message.!!Or!select!any!of!the!notification!methods!you!prefer.!