Occupant’s Handbook 99 HIGH STREET OCCUPANT HANDBOOK TABLE OF CONTENTS Section 1: Building Information Section 2: Emergency Procedures Section 3: Construction Rules and Regulations Section 4: Building Systems Section 5: Exhibits Fire Marshall Duties Property Removal Pass Tenant Profile Form Vendor Certificate of Insurance Requirements Liability Release Form Vendor Access Form 99 HIGH STREET OCCUPANT HANDBOOK BUILDING INFORMATION 99 HIGH STREET OCCUPANT HANDBOOK Alterations and Remodeling Tenant Alteration Projects All alternations require prior written approval from the building ownership via the management office. Requests to make alterations should be sent in writing to the management office. Only 99 High Street management staff or an approved contractor can perform alterations. All construction contractors – including general, electrical, plumbing, and telephone contractors must register with the management office prior to performing any work in the building. Installation of communication equipment, computer or alarm systems must also be coordinated with the management office. Details on base building systems, data and requirements must be obtained and adhered to when making modification to a tenant’s space. Contractor Rules and Regulations will be supplied to all contractors prior to the commencement of any work. PLEASE NOTE THAT ALL VENDORS AND OUTSIDE CONTRATORS MUST PROVIDE A VALID CERTIFICATE OF INSURANCE THAT MEETS OR EXCEEDS ALL THE REQUIREMENYS PRIOR TO WORK COMMENCEING IN ADDITION TO A BUILDING PERMIT ISSUED BY THE CITY OF BOSTON. Communications Installations When changes or additions to your communications network are necessary, your selected telephone installation contractor must contact the management office prior to the day on which the work is due to start to ensure that house cabling lines are property assigned and code requirements are met. Building Access - Tenants At the written request of an authorized tenant representative, building access cards are issued to those employees who require access into the building. The management office will ask each tenant quarterly to review their list of employees with access privileges for accuracy. Tenant representatives must retrieve access cards from holders when they leave a company or move to a location outside of the building and no longer require access to 99 High Street. If the cards are not returned, please notify the Manger of security so that the name and number can be removed from the access control system. All tenants will be required to use their access card to gain access to the property 24 hours a day, 7 days a week. In addition to distributing access cards to tenants, a photo must accompany each card. These photos will be stored in the computer should a person’s identity need to be verified. If your firm already has photos on file, please contact the Manager of Security to make arrangements to have the files transferred. Please note there will be a $7.00 charge (per access card) for replacing a lost or misplaced card. When requesting an access card, photo or canceling a card, please contact the security manager, Michael Hayward at Mhayward@usisecurity.com. Access cards will be issued within 24 hours of request. 99 HIGH STREET OCCUPANT HANDBOOK Drivers / Couriers All Deliveries including UPS, AIRBORNE EXPRESS, FEDEX and COURIERS must enter through the loading dock and exit through the loading dock during normal business hours (5:30am -5:30pm Monday thru Friday). If any of the above vendors enter the building using the main lobby entrance they will be redirected to the loading dock on Purchase Street. Once in the building and initially using the freight elevator, LETTER CARRIERS ONLY from UPS, AIRBORNE EXPRESS, and FEDEX may utilize the passenger elevators to make deliveries between various floors. Large deliveries such as boxes or any delivery that requires the use of a two-wheeler MUST utilize the freight elevator at all times. All other couriers are required to use the freight elevator at all times. If a courier is found on a passenger elevator you must instruct them that they have violated the building policy and redirect them to the freight. If at anytime a driver or courier argues or ignores your requests please inform security immediately. If possible take down their name, company and courier I. D. number. Building Access - Visitors 99 High Street has a state-of-the-art online visitor management database to facilitate guest registration. To register a guest, simply follow the directions below: Go to the registration website – WWW.99High.com Go to the visitor login on the bottom of the webpage Enter your username/password Enter the guest’s name and information, time or arrival If you require a user name or password, please contact Pauline McDonagh at 617-457-4686 or Pauline.McDonagh@am.jll.com We recommend that you designate a small number of individuals within your firm to register guest activity. All information is “real time” which means that you can make entries 24 hours a day, 7 days a week. Upon arrival, all guests will need to show photo ID before being given a visitor badge. Should an individual require access and not be pre-registered, the individual will be asked to provide photo ID. Access will be granted after a security officer calls your firm’s designated person for approval. For those tenants that cannot gain access to the visitor management system due to their company firewall policies, please adhere to the following: • When requesting a visitor to be added to the system, please give at least 2 hours notice to security before the arrival of the visitor. If the visit is unexpected and 2 hours notice cannot be given, please call the security desk directly at 617-457-4688. 99 HIGH STREET OCCUPANT HANDBOOK • For a large groups or prearranged meetings, please send a list of visitors at least 24 hours in advance so we can preprint the badges. This will speed up the process for your visitors to be allowed into the building. PLEASE NOTE THAT ALL VENDORS, COURIERS, CATERERS, CONTRACTORS, ETC. WILL BE DIRECTED TO THE LOADING DOCK FOR ACCESS TO THE BUILDING. UNDER NO CIRCUMSTANCES WILL THEY BE ALLOWED TO USE THE PASSENGER ELEVATORS. ANY OF THE ABOVE THAT REQUIRE THE USE OF A TWO WHEELER, HANDTRUCK, OR A CART WILL BE DIRECTED TO USE THE FRIEGHT. Building Amenities (All located on the lobby level) 99 Lobby Shop: (Retailer – newspapers, magazines, snacks, books, cards, gifts, etc.) 617-482-2329 CITIBANK: (Banking and financial services) 617-695-3877 Building Hours The building is accessible to the public Monday through Friday 6:00AM - 7:00PM. The building can be accessed via access card 24 hours a day. Standard HVAC hours are Monday through Friday 8:00AM – 6:00PM and Saturday 8:00AM – 1:00PM. Blinds All blinds on the perimeter of the building are building standard and substitutions cannot be made. The blinds can assist with keeping offices cool. Please utilize these blinds to minimize excessive heat infiltration whenever possible. Building Management Office Ownership: TIAA-CREF Teachers Insurance and Annuity Associates Management Company: Jones Lang LaSalle 99 High Street 17th Floor Phone: 617-357-8211 Fax: 617-357-8632 Office Hours: 8:30 AM to 5:00 PM Monday through Friday The Building offers many services and conveniences. Please direct all requests and questions concerning the building to the management office at the above number. 99 HIGH STREET OCCUPANT HANDBOOK Building Management Team General Manager Property Manager Director of Operations Chief Engineer Cleaning Supervisor Security Manager Garage Manager Bruce F. Clifford Pauline McDonagh Michael McGloin Peter Gawlik Boguslaw Zdzieblo Michael Hayward Adnan Gharsallaoui Bruce.Clifford@am.jll.com Pauline.McDonagh@am.jll.com Michael.McGloin@am.jll.com peter_gawlik@emcorgroup.com bzdzieblo@amercln.com mhayward@usisecurity.com adnan.gharsallaoui@propark.com Building Services Janitorial Day porter services are provided during normal business hours, Monday through Friday 8:30AM5:00PM. Please place work orders via our online work order system for requests including replacing light bulbs, delivering trash hampers, assistance with small office moves, cleaning of spills, additional vacuuming, etc. These services will be provided for an additional fee. Nightly janitorial services are provided after normal business hours, Monday – Friday from 5:30 PM–10:00PM. Please contact the management office if you require additional cleaning services beyond base building standard specifications (e.g. carpet shampooing, upholstery cleaning, glass partitions, kitchen services, buffing or stripping/waxing vinyl floors, furniture polishing, etc.). The cleaning supervisor can provide pricing for special requests. Moving companies and vendors must remove their boxes and wood pallets from the premises after deliveries. If you have boxes to be disposed of, please flatten and stack them within your office space and clearly mark them “trash”. You can make special arrangements for the disposal of large boxes or large quantities of boxes by contacting the management office. There is a fee associated with this removal. At no time should boxes, trash or excess materials/equipment of any kind be left in the hallways, lobbies, freight elevator lobbies, or areas that are designated as a fire exit. Recycling 99 High Street has a building-wide single stream recycling program. Single-Stream recycling is a recycling process in which recyclable materials are collected all together with no sorting required by individual recyclers. Now, you can recycle paper and cardboard WITH plastics, glass and metals. These items are collected in specially assigned bins located on your floor. Please do not mix recyclable materials with normal trash and other forms of waste. Recycling bins are supplied by the management office and may be requested as needed. The management office provides e-waste recycling through Northeast Material Handling. Security Security officers are stationed at the front lobby 24 hours a day. The Loading Dock is staffed Monday through Friday 5:30AM – 5:30PM. Please refer to Loading Dock section for after-hours rates. 99 HIGH STREET OCCUPANT HANDBOOK Service Requests/Maintenance and Repairs www.99High.com We are very pleased to offer a web based work order system to the tenants in our building. 360 Facility is a user friendly, comprehensive program that allows the tenant representatives the ability to log work orders in a detailed and timely manner. Work orders are entered and in moments the request is sent to the appropriate party that will resolve the issue. Office Managers at each company will designate key individuals to enter work orders. This individual will have the ability to log work orders and track the progress until its completion. Each work order is logged and is accessible in the future for review. A username and password is all that is needed for access to work order system. Please inform the Pauline McDonagh, Property Manager at 617-457-4686. administrator of the work order and visitor management system. She will be the If an outside vendor is required, a proposal will be provided for the tenant's approval with a required signature before the work is performed. The tenant will be billed the invoice cost in addition to a 15% management fee. Car Detailing Service Car detailing and cleaning is provided by Propark – Adnan Gharsalloui can be reached at 617542-1259. Please call him to schedule an appt. Driving Directions From the North Take route I-93 heading south to exit 23-Purchase Street. At the end of the exit ramp bears to the right onto Purchase Street. Continue on Purchase Street (south). Follow Purchase Street and cross Congress Street. You will be located at the corner of Purchase and Congress Streets. The entrance to the parking garage will be on the right about 100 feet. From the South/Mass Pike Take Mass Turnpike or Southeast Expressway to the Liberty Tunnel heading north to exit 23Haymarket. Exit left and continue on Purchase Street (south). Follow Purchase Street and cross Congress Street. You will be located at the corner of Purchase and Congress Streets. The entrance to the parking garage will be on the right about 100 feet. Heating, Ventilation and Air Conditioning (HVAC) Heating, ventilation and air conditioning (HVAC) systems in the building operate Monday through Friday 8:00 AM to 6:00 PM and Saturday 8:00 AM to 1:00 PM. If at anytime, during regular business hours your desire adjustments to the temperature within your suite, please contact the management office for assistance. HVAC services after business hours and during holidays are available upon request, and can be scheduled by contacting the management 99 HIGH STREET OCCUPANT HANDBOOK office at least 24 hours in advance (May-Oct. @ $248/per hour; Nov.-April @ $148/per hour). Weekend requests must be scheduled by Friday at 9am. Rates begin at $110.00/hour plus technician time. Insurance Requirements All tenants and subtenants of the building MUST provide a certificate of insurance for themselves as well as any and all vendors providing services within the building. At no time will a vendor be allowed into the building without a valid Certificate of insurance. All Certificates are kept on file in the management office. Please see insurance requirements in the Exhibit section of this manual. Loading Dock Access, Operation, and Deliveries Freight Elevator Specifications: Size 91W X 60D X 108H and has a capacity of 4000 lbs. If you require after-hours freight elevator access, please notify the security manager with at least 24 hours’ notice. After-hours use of the freight elevator requires an authorized security operator. Minimum four-hour shift required. Rates are available upon request. Nothing is allowed to be stored in the freight elevator vestibule. This includes deliveries, trash, recycle bins, and storage boxes. All delivery services must leave packages with an individual. Likewise, if you have large boxes and other trash, we kindly ask you to call the management office to arrange for day porter services. Loading Dock Specifications: Located on Purchase Street, on the backside of the building. Useable Size: 13’7H X 37’8W X 32’D Hours of Operation: Weekdays (M–F): 5:30AM – 5:30PM Please contact the Security manager to schedule service outside of these hours. The loading dock door remains closed at all times. Please inform drivers they will need to ring the bell to gain access. Pedestrian traffic will not be allowed through this area (except in emergency situations). All deliveries must be done through the loading dock and freight elevator. Delivery vehicles will NOT be permitted to idle in the loading dock while deliveries are being made. Standing time in the loading dock for delivery vehicles will be limited to thirty-(30) minutes unless pre–coordinated through the Management Office. This is to ensure that all tenants receive daily deliveries in a timely fashion. Signage is in place to inform delivery vehicles of these actions. 99 HIGH STREET OCCUPANT HANDBOOK Any deliveries that require more than 30 minutes to complete, should be scheduled through Michael Hayward, Director of Security 617-457-4685. Deliveries After hours Any large deliveries requiring a dolly or hand-truck must enter and exit through the loading dock off Purchase Street after hours. You may ring the doorbell at the entrance into the loading dock; security will allow you access and escort the delivery to the freight elevator and up to the desired floor. There shall be no deliveries with hand-trucks or dollies at any time of day through the lobby and passenger elevators. This must be avoided at all times of day. This policy is applicable to both tenants and vendors. Lost and Found Please report any lost or missing items to the Security desk. Items found on the premises are kept at the security desk in the main lobby for one month. Unclaimed items will be discarded after one month. Miscellaneous No bicycles, vehicles, or animals of any kind are to be brought into, or kept in, any area in the main building. The bicycle rack is located on the Purchase Street and also inside the Garage. 99 High Street is a non-smoking building. Smoking at the entrance of the building is prohibited. All decorations must conform to the guidelines established by the Boston Fire Department. Should you have any questions regarding this matter, please do not hesitate to contact the management office. Any tenant requiring to move supplies/equipment with the aid of a two-wheeler, hand truck or cart MUST use the freight elevator. Under no circumstances will the passenger elevator be utilized for this purpose. Space heaters in tenant spaces are not allowed under any circumstance as they are a fire hazard. In addition, no electric coffee pots/heaters, hotplates, etc. are allowed in tenant work areas, offices or cubicles. These appliances are only allowed in kitchen areas where GFC outlets have been installed. Moving All tenant moves into, out of, or within the building must be coordinated with the Security Manager. Please notify the management office of your proposed moving date so that use of the freight elevator can be scheduled. The moving contractor must provide evidence of liability insurance coverage prior to the move. All moves must be done during non-business hours to simplify access to the building and minimize any inconvenience to other tenants. The management office will attempt to accommodate your schedule in every way possible. After-hours use of the freight elevator requires an authorized security officer. Minimum fourhour shift required. Rates are available upon request. All movers/contractors must be Union. 99 HIGH STREET OCCUPANT HANDBOOK Passes for Property Removal In addition to individual access/egress, the tenant’s authorized representatives for all equipment being removed from the building must sign property passes. These passes can be hand-carried out with the transporter at any time. Authorized representatives CAN’T sign for themselves; another authorized tenant representative must sign the property removal pass. Please see attached property removal pass form. Parking Garage Operation Parking Garage Management – Propark Manager – Adnan Gharsallaoui 617-542-1259 agharsallaoui@VPNE.com Height of garage is 6’3” and is located on Purchase Street (the backside of the building). Capacity is 180 cars using a valet system. The garage is open from 6 AM –10 PM Monday through Friday for transient parkers. Monthly parkers have 24-hour access via their building access cards. The overhead doors close at 7 PM. An attendant is on duty until 10 PM weekdays. Rates: • • $475.00 $300.00 Daily Rates (through June 2008) • $6.00 • $12.00 • $19.00 • $26.00 • $33.00 • $36.00 • $72.00 • $108.00 Monthly tenant parkers Full Day Validation tickets (10) Up to 30 minutes Up to one hour Up to 1 ½ hours Up to 2 hours Up to 2 ½ hours 24 hours / Daily Maximum 24-48 hours 48-72 hours Valet Service: 99 High Street offers a car retrieval service when your car is valeted. Simply call the phone number on your claim ticket ten minutes before departure and your car will be waiting. On weekends and holidays, the garage is only available to monthly parkers with an access card. Any tenant requiring overnight or extended parking should inform the garage attendant upon arrival to ensure that the vehicle is ready for pick-up when desired. Keys cannot be retained at the lobby desk without the proper paperwork. All paperwork is available through the parking garage or security in the main lobby. Garage Access System: Patrons may access the garage two ways; if you are a monthly parker you may use your building access card, otherwise you may gain access by swiping a valid credit card. No cash will be accepted for payment. 99 HIGH STREET OCCUPANT HANDBOOK Customer pulls up to the entry gate, swipes a credit card at the entry reader, which will open the entry gate. The credit card WILL NOT BE CHARGED AT THIS TIME. The credit card is recorded into the system with the time and date and acts as a time keeping starting point. Upon exiting, the customer will swipe the same credit card at the exit reader, and the system will calculate the amount due based on entry and exit time. The system will prompt them to swipe a validation ticket or press the transaction button to complete the transaction and issue a receipt. If the customer has no validation and presses the transaction button, then the gate will open and the customer will exit the garage. Customers with a validation will swipe the validation when prompted and the original rate will reduce the value of the validation. If the value is $0, then they will be prompted to complete the transaction. The gate will open and the customer will exit the garage. However, if a patron still has a balance due after swiping the validation, the patron will be prompted to complete the transaction and the remaining amount will be charged to the credit card and a receipt will then be issued. The gate will open and the customer will exit the garage. The patron would only have a balance if they had parked longer than the “one day” validation. After the validation is used, they are no longer valid for the garage and should be disposed. Tenants can purchase any number of validation coupons that they need for a cost of $30 each. Parking Garage Payment Information All rental payments are due on the first day of every month by check or credit card. Checks should be sent to the fallowing address: Propark America 99 High Street Boston MA, 02110-2320 Rent Payment Information All rental payments are due on the first day of every month. Checks should be sent to the following address: TIAA-CREF Jones Lang LaSalle A/A/F P.O. Box 414606 Boston, MA 02241-4606 For wire payment information, please contact the management office. Postal Services US Mail Mail is delivered daily to each tenants’ reception area via the United States Post Office. Mail Pickup Hours: Monday thru Friday 5PM. All U.S. Mail bins for pick up should be placed at the designated area adjacent to the low rise elevators. Federal Express/United Parcel Service and DHL 99 HIGH STREET OCCUPANT HANDBOOK Boxes for all providers are located off of the main lobby by the garage elevator. Security Officer Escort A security officer will accompany anyone requesting an escort to his/her car in the building’s parking garage and will wait until the car has been started. Please call 617-457-4688 for assistance. Signage The management office prior to placement must approve all signage in public spaces (main lobby, multi-tenant corridors, restrooms, etc). Soliciting and Loitering Canvassing, soliciting, peddling and loitering are not allowed within the building. If you are approached by a solicitor of any kind, or if you observe an individual engaged in such activities, contact the security desk (617-457-4688) immediately. Telecommunication Providers on Site AT&T Cogent Communications MFS Verizon Paetec Communications Comcast Please contact the management office if you are interested in a provider not currently in the property. Telephone Numbers Emergency Services for the City of Boston 911/617-343-4911 (After dialing 911, notify Management Office for all emergencies) Public Transportation: Airport Water Shuttle 617-330-8680 Amtrak 617-482-3660 Boston Commuter Boat Service 781-749-8009 Mass Bay Lines 617-542-8000 MBTA 617-722-3200 Interstate Coaches (Peter Pan, Trailways, etc.) 617-426-7838 Red Cab Inc. 617-734-5000 99 HIGH STREET OCCUPANT HANDBOOK Town Taxi 617-536-5000 Local Hotels: Boston Harbor Hotel Rowes Wharf 617-439-7000 Marriott at Long Wharf 617-227-0800 The Langham Hotel 250 Franklin Street 617-451-1900 Omni Parker House 60 School Street 617-227-8600 Seaport Hotel 1 Seaport Lane 617-385-4000 Wyndham Hotel 89 Broad Street 617-556-0006 U.S. Postal Service, Boston 800-275-8777 South Station Downtown Crossing - 31 Milk Street Commuter Train & MBTA/ South Station: There are two MBTA stations in close proximity to 99 High Street. They are as follows: South Station: Located at the corner of Summer and Essex Streets. South Station offers access to the red line, silver line, all commuter rails, and Amtrak trains. The Plymouth & Brockton bus lines are located adjacent to South Station. Downtown Crossing: Located at the corner of Summer Street and Washington Street. Downtown Crossing offers access to the red, orange, and green lines. Commuter Ferries/Rowes Wharf: To Hingham, Quincy, and South Shore points. Harbor Express Boston Harbor Cruises Interstate Coach Service: 700 Atlantic Avenue - South Station Transportation Center Airport: 617-222-6999 617-227-4321 99 HIGH STREET OCCUPANT HANDBOOK Logan International Airport is located approximately 10 minutes away by taxi. The airport is also accessible via the Airport Water Shuttle at Rowes Wharf, blue line (Aquarium T stop), and silver line (South Station). 99 HIGH STREET OCCUPANT HANDBOOK Tenant Function Guidelines If you are planning a tenant function (e.g., party, reception, fund raiser), please notify the management office 24 hours in advance. The management office maintains certain policies and procedures to assist in coordinating the event, limit liability of the building, and provide for the safety of all visitors and guests. The management office may ask the following: date and time of event, number of guests, presence of alcohol, parking requirements, overtime HVAC requirements, service elevator use, janitorial needs, electrical requirements (for sound equipment, etc.), security requirements, and vendor certificate of insurance. Please see the exhibit section of this manual for the liquor liability release form No function may be held in the common area or on the grounds without prior management approval. Vendor/Contractor Identification Management should be notified in advance of all vendors/contractors by completing an access sheet. Please fill out this sheet and identify who is arriving, at what time, their purpose and who they are visiting. All vendors and contract MUST have a valid and accurate Certificate of Insurance on hand with the management office. Management reserves the right to turn away any vendor/ contractor that does not meet these criteria. The individual must wear the vendor/contractor badge at all times while in the building. 99 HIGH STREET OCCUPANT HANDBOOK EMERGENCY PROCEDURES 99 HIGH STREET OCCUPANT HANDBOOK The following information is intended to train and familiarize floor personnel about the FIRE ALARM PROCEDURES and FIRE EQUIPMENT in this building. What to do in the event of a fire REMAIN CALM. It is the responsibility of the Fire Marshals to direct the occupants on each floor. Should evacuation of a floor or the building be necessary, take the following actions: • Go to the emergency stairways located on either end of the building's High Street side. • Proceed down to the main lobby. • Should a problem exist in the stairwell you are in, switch to the alternate stairwell. • Stay to the right side of the stairwell and go down in single file. • (Fire fighters will use the left side for equipment and transit.) • Exit from the building at the first floor level through the main lobby, secondary egress is through the corridor to the left (as exiting) of Stairwell #1 and through the low rise elevator lobby exiting through the loading dock. • Tenant Floor Marshals should inform security as to the status of their floor and meet at their company’s predetermined meeting area outside and away from 99 High Street. What you will see and hear in the event of a fire alarm In the event that an emergency has occurred on one of the floors, a pre-warning tone will sound followed by a voice announcement. The message will be repeated three times. The evacuation signal is a "Temporal Three Tone". This is the state of Massachusetts’s standard evacuation tone and is a repeated pattern of three beep tones and a pause. It is extremely important that only occupants on the floors that hear this "tone" and that have flashing strobes evacuate. Only floors that are affected by the fire alarm will see flashing strobes. That is the floor from which the alarm originated the floor above and the floor below. All other floors must await further instructions. The alarm system in this building is tested on a regular basis. Notice of this testing is posted in the main lobby on the day the test is performed. What to do if you see a fire If a fire is discovered, regardless of size, take the following action: • Pull the local alarm box if an alarm has not sounded. • Notify the Security Desk 617-457-4688 • Do not try to put out the fire. The extinguishers are available to assist with egress only. ONCE THE FIRE DEPARTMENT IS ONSITE, THEY ARE IN CHARGE OF THE BUILDING. FOLLOW THEIR INSTRUCTIONS. DO NOT USE THE ELEVATORS! 99 HIGH STREET OCCUPANT HANDBOOK THE SHAFTS MAY BE SUBJECT TO SMOKE CONTAMINATION OR MECHANICAL FAILURES. 99 HIGH STREET OCCUPANT HANDBOOK Fire Equipment Locations Each floor has three (3) cabinets equipped with a portable fire extinguisher. There is a cabinet located at each EXIT door to the egress stairwells on the High Street side of the building, and one on the Purchase Street side of the building to the right of the service elevator lobby door. Each floor is also equipped with two (2) pull stations. They can be found next to each stairwell entrance. Tenant Requirements The following should also be considered when formulating your own internal procedures: • Each full floor tenant should appoint at least four (4) Floor Marshals, whose function is to learn the locations of pull stations, stairs, and fire equipment, as well as to formulate and direct fire emergency procedures for their firm's employees. Two (2) alternates should also be appointed, in case of absence. • If a firm occupies more than one floor, marshals should be appointed for each floor. • Written procedures and floor diagrams (showing fire alarms, fire control equipment, and tenant fire extinguishers) should be prepared and distributed to each employee. • Each tenant should conduct fire drills, at least to the point of assembly near the stairwell doors (means of egress / fire exit). • The DANGERS OF USING ELEVATORS during a fire MUST be stressed. • Each tenant should maintain an up-to-date list of physically-challenged people or temporarily disabled employees. Each tenant is responsible for developing their own internal plans to assist these individuals in the event of an emergency. This list should also be supplied to the management office. It will be kept in the FCC for Boston Fire Department use in the event of an emergency. Employees should be encouraged to report fire hazards such as: • Blocked stairwells, tenant corridors, egress passageways, etc. • Improper storage use of combustibles. • Excess accumulation of trash or paper debris. Additional fire extinguishers should be installed by the tenant near high hazard areas such as copy centers, lounges/kitchens, etc. (Building Management can obtain additional fire extinguishers for tenants who wish to install them.) 99 HIGH STREET OCCUPANT HANDBOOK Bomb Threat Procedures All bomb threats should be considered dangerous and are to be taken seriously. An evacuation will be ordered ONLY if the threat assessment information points to a high probability that the threat is real or if directed to do so by a local authority. Receptionists, telephone operators and tenant representatives should be familiar with the bomb threat checklist located in the Exhibit section of this manual. Telephone Threats • Refer to the BOMB THREAT INCIDENT REPORT to assist the call receiver in gathering as much information as possible. • REMAIN CALM. Take the caller seriously. • Write down every word spoken. Ask the caller to repeat SPECIFICS, such as bomb location and detonation time. ASK for this information if the caller does not offer it. Keep the caller ON THE LINE as long as possible. ASK the caller why he or she planted such a device. • LISTEN closely to BACKGROUND SOUNDS. Is there music? Does it sound like an outside call (phone, cars, trains, etc.)? • NOTE the caller's CHARACERISTICS: accents, expressions, speech impediments. After Threat is Received Notify the personnel listed below in the following order: • • • Call 911 Security Desk at 617-457-4688 Office Manager or Floor Marshal During the Threat Building Management will assist the Office Manager or Floor Marshal to complete the following: • Tenants will eye search their own spaces, especially noting any new objects or signs of alteration. All boxes and packages should be familiar to persons in that area. o Remain calm. Do not pass on word of this threat unless there is reason to believe the situation is life threatening. o Do not turn off any office equipment. o Do not touch any strange boxes or devices if found. The Office Manager, Floor Marshal or Building Management will investigate all findings. o Building Management personnel will search engineering spaces, stairwells, and common areas. 99 HIGH STREET OCCUPANT HANDBOOK Should an Evacuation Occur Relocate outside the building to your firm’s predetermined meeting area and await further instructions from Office Manager or Floor Marshal. • Do not turn off any machines. • Evacuate the floor as instructed by your Office Manager or Floor Marshal. Do not take anything with you. • The Office Manager, Floor Marshal or Tenant Contact (whichever the tenant feels most appropriate) should report the status of their floor to security personnel located in the lobby. Written Threats • All written threats should be presented to the Office Manager or Floor Marshal. • Building Management will be advised and appropriate action will be taken. • The person receiving the threat should save all material including the envelope or package wrappings. • After threat is realized, avoid unnecessary handling of letters or packages. Medical Emergency Procedures If you discover a MEDICAL EMERGENCY, take the following actions: • • • Call 911 and give them the following information: o Location of the building (99 High Street) o Floor Number o Type of Medical Emergency o Information on the individual (age, race, any known medical history, etc.) Notify the Security Desk at 617-457-4688 Get assistance in having the main entrance to your space and the freight elevator areas free of any obstructions. Upon the Arrival of the Emergency Medical Technicians • Direct the Emergency Medical Technicians to the exact location of the Medical Emergency. • Assist with keeping the area free of obstructions and non-essential employees. • Assist with the evacuation if requested by the Emergency Medical Technicians. • Assist the Property Management Team in completing a medical incident report. 99 HIGH STREET OCCUPANT HANDBOOK Bomb Threat Questionnaire When is the bomb going to explode? Time the call was made and phone number that threat was received on: Exact words of the caller: Are you sure you called the right building? What number did you call? Where is the bomb right now? What floor? What side of the building? What kind of bomb is it? How powerful is it? What does it look like? Why did you place the bomb? How did you get it into the building? Where are you calling? What’s your name? Description of the caller’s voice/characteristics: 1) Male 2) Young 5) Female 6) Middle Aged 1) Slow Angry 2) Loud Slurred/Drunken 5) Rapid Laughing 6) Disguised Soft Background noises: Is the voice familiar? Time caller hung up: Remarks: Person who received the call: Address/Telephone: Who does it sound like? 3) Old 4) Voice Tone: 7) Accent Type of Accent 3) Normal Scared 4) Sincere 7) Broken Stutter 8) Excited 99 HIGH STREET OCCUPANT HANDBOOK WEATHER The following sections describe general advice and specific information from the National Weather Service, as well as tips on how to interpret this information as it relates to emergency response at 99 High Street. An understanding of these terms is helpful in ensuring the appropriate response from the tenants. 1.0 FLOODING Flooding can cause significant damage to the building and its contents, as well as pose a threat to building occupants. This section focuses on flooding that can result from severe heavy rain, melting snow, or water main breaks. For weather-related flooding, look for distant thunder runoff from a faraway thunderstorm headed in the direction of downtown and look out for water rising rapidly. The following terms are used by the National Weather Service to describe and predict various flood events: a. Flash flood or flood statement – This is follow-up information regarding a flash flood/flood event. b. Flash flood or flood watch – Flash flooding or flooding is possible within the designated WATCH area. Be alert. Heavy rains that may cause sudden flash flooding in specific areas even without visual warnings. c. Flash flood or flood warning – Flash flooding or flooding has been reported or is imminent. Immediate movement to high ground is imperative and evacuation of 99 High Street may be called. If a flood is predicted, the Office of the Building may evacuate the building. However, once the flood begins, occupants will be urged to stay in the building, as it is much safer than the streets. 2.0 WINTER STORMS (HEAVY SNOW, COLD, ICE) The following terms are used by the National Weather Service to describe various snow events: a. Blizzard – Winds of 35 mph or more with snow and blowing snow-reducing visibility to less than ¼ mile for at least 3 hours. b. Blowing Snow – Wind-driven snow that reduces visibility. Falling snow and/or snow on the ground picked up by the wind may cause this. c. Snow Squalls – Brief, intense snow showers accompanied by strong, gusty winds. Accumulation may be significant. d. Snow Showers – Snow falling at varying intensities for brief periods of time. Some accumulation is possible. e. Snow Flurries – Light snow falling for short duration with little or no accumulations. 99 HIGH STREET OCCUPANT HANDBOOK 3.0 TORNADOES AND LIGHTNING Tornado winds can be 75 mph or greater. The National Weather Service will announce the approximate time and direction of the movement. If any of these conditions occur or is imminent in the area and may threaten the building, the Management Office will issue information and direction. In the event of a weather-related emergency such as flooding, tornado, or windstorm, the tenant should be prepared to take one or all of the following general actions, as appropriate, for the particular weather-related emergency: 1. Remain calm. 2. After hearing warning sound on radio, listen for details. Gather your personal belongings should an evacuation order be given. 3. The Office of the Building will also call all tenant Fire Marshalls and alert them of the severe approaching weather. The (Assistant) Fire Marshalls will be asked to alert other tenants on their floor and follow these guidelines: • Close all windows, blinds, and curtains. • Move loose items away from windows to reduce flying debris if window should break. • Move away from the exterior of the building to a corridor, elevator lobby, or stairwells. DO NOT USE THE ELEVATORS. • Doors between outer offices and inner spaces should be closed. • Disconnect all computer, telecommunications equipment, office equipment, and appliances to protect them from possible power surges. • Move valuable equipment or documents from outer offices to interior room and to floors above the possible affected floors (in the instance of a flood). 4. Do not evacuate unless instructed by the Office of the Building or city. EVACUATION ORDER This is the most important instruction you will receive. The evacuation order will be relayed over the building’s PA System. 99 HIGH STREET OCCUPANT HANDBOOK POWER FAILURE The loss of electrical service in any building can be an extremely disruptive, potentially dangerous situation. In the event of a power failure that affects the entire building, evacuation is mandatory. Similarly, if an isolated outage occurs a partial evacuation of the affected floor(s) would be conducted. Evacuation directions will be provided over the enunciation panel. Do not use elevators but rather the lighted stairwells to exit the building. 99 High Street is designed to minimize the risk of a general power failure resulting from causes within the building. An emergency generator is dedicated to continued operation of the life-safety systems in a power outage. It has been tested and confirmed operational in case of an emergency. Typically, should a power failure occur, it will affect either an isolated area of the building or some larger portion of the downtown area. The Management Office will attempt to advise you regarding the length and cause of the power failure as soon as possible. Please follow the following steps in the event of a power failure: 1. 2. 3. 4. Contact the Management Office by calling 617-657-8211. Open draperies and raise blinds to let in outside light. If you are instructed to evacuate, the (Assistant) Fire Marshalls must conduct a proper evacuation Do not congregate in lobby areas or in the street; proceed to your meeting location, as designated by the (Assistant) Fire Marshall. If you are trapped in an elevator during a power failure, use the 2-way communication system that will allow you to speak directly and immediately to the lobby security desk. 99 HIGH STREET OCCUPANT HANDBOOK ELEVATOR FAILURE The elevators at the 99 High Street are equipped with a variety of features designed to ensure the safety of passengers during normal operation, during a malfunction of the equipment, and other emergency that may affect operation. On occasion, they do malfunction even though they are properly maintained. This section addresses an elevator malfunction coupled with an entrapment. If passengers get trapped in an elevator, it is considered an emergency. Qualified elevator personnel will respond, as they have the expertise, experience, and training to handle these complex situations in which a rescue may be involved. In case of an entrapment or emergency in the elevator: 1. Press the Emergency Call button to establish constant voice communication with the Office of the Building. 2. If the elevator stops between floors and the door opens, press the Emergency Call button. Stay in the car. Do not try to climb out or jump to the floor below. Do not try to pry open the doors as it may cause additional damage to the equipment that could prolong the emergency. 3. Stay calm and wait for help to arrive. If there is an extended wait, sit on the floor and either look up or ahead so that you will feel less confined. 4. Follow the instructions of the building security of building management. Security will advise the passenger that: • They are safe and should remain calm. • Help is on the way to assess the cause and to safely remove them. • They should stay away from the elevator doors. • It is very dangerous to try to force open the doors. • If door is open even partially near a floor, it is extremely dangerous to leave the car. • We will be contacting the passenger at regular intervals to keep them informed of the status of rescue efforts. Security shall ask some/all of the following key questions to gather information and to ease the potential anxiety. The answers to these questions will advise the elevator mechanics and engineers of the situation inside the car and provide information to decide the best approach to solving the problem. Questions during initial contact may include: 1. 2. 3. 4. 5. 6. 7. 8. How many passengers are trapped? What are the passenger names and suite locations? Are the passengers calm or experiencing any physical difficulties? Do any of the passengers have medical conditions that might affect their release? Are the lights functioning within the car? Is any call button lit on the panel? If so, which ones? Is there a floor number displayed on the floor position indicator? Is there anyone that the passengers would like us to notify for them? 99 HIGH STREET OCCUPANT HANDBOOK Media Inquires Media requests may occur in the event of an emergency, even if the emergency is not at this building. All media inquiries should be directed to the Management Office at 617-357-8211. 99 HIGH STREET OCCUPANT HANDBOOK Evacuation Procedures Different events would require decisions as to whether occupants of a building should “Shelter In Place,” “Evacuate,” or “Relocate.” Procedures and guidelines should be in place, and rehearsed prior to an event so that the best possible decisions can be made in order to provide maximum protection to building occupants. 99 HIGH STREET OCCUPANT HANDBOOK FIRE MARSHALLS REQUIREMENTS – Please review exhibit 99 HIGH STREET OCCUPANT HANDBOOK CONSTRUCTION REGULATIONS 99 HIGH STREET OCCUPANT HANDBOOK General Contractor will conduct business in accordance with these Rules and Regulations and the applicable provisions of the Lease shall perform all Tenant Work. The provisions of these Rules and Regulations shall be incorporated in all agreements governing the performance of all Tenant Work, including, without limitation, any agreements governing services to be rendered by each Contractor and Consultant. Except as otherwise provided in these Rules and Regulations, all inquires, submissions and approvals in connection with any Tenant Work shall be processed through the Building Manager. ALL CONTRACTORS MUST BE UNION IN ORDER TO PERFORM ANY WORK IN THE BUILDING AND A LICENSED CONTRACTOR REPRESENTATIVE MUST BE ON-SITE AT ALL TIMES DURING THE PROJECT AS REQUIRED BY THE CITY OF BOSTON ISD. Plans Review and Approval: Any Tenant wishing to perform Tenant Work must first obtain the Landlord's written approval of its plans for such Tenant Work. Under no circumstances will any Tenant Work be permitted prior to such approval. Such approval shall be obtained prior to the execution of any agreement with any Contractor for the performance of such Tenant Work. Submission Requirements: Any Tenant performing Tenant Work shall, at the earliest possible time but at least four weeks before any Tenant Work is to begin, furnish to the Building Manager four (4) full sets of plans and specifications describing such Tenant Work. Building Manager will review and provide changes as needed to comply with building standards. Should Building Manager require additional engineering or architectural reviews, tenant shall bear cost of said review. Tenant shall submit to Building Manager, for the approval of the Landlord, the names of all prospective Contractors prior to issuing any bid packages to such Contractors. Reconstruction Notification And Approvals Approval to Commence Work: No Tenant Work shall be undertaken by any Contractor or Tradesperson unless and until all the matters set forth below have been received for the Tenant Work in question and unless Building Manager has approved the matters set forth below. No Tenant Work shall be performed unless, at least two weeks before any Tenant Work is to begin, all of the following have been provided to the Building Manager and approved. In the event that Tenant proposes to change any of the following, the Building Manager shall be immediately notified of such change and such change shall be subject to the approval of the Building Manager. Required Documentation: 99 HIGH STREET OCCUPANT HANDBOOK • Schedule for the work, indication start and completion dates, any phasing and special working hours, and also a list of anticipated shutdowns of building systems. • List of all Contractors and Subcontractors, including addresses, telephone numbers, emergency (after hours) telephone numbers, trades employed, and the union affiliation of each Contractor and Subcontractor. • Names and telephone numbers of the supervisors of the work. • Copies of all necessary governmental permits, licenses and approvals. Permits must be posted visibly at job site. • Proof of current insurance naming Landlord (Teachers Insurance & Annuity Associates and Jones Lang LaSalle) as additional insured parties. • Notice of the involvement of any Contractor in any ongoing threatened labor dispute. • Payment, Performance and Lien Bonds from sureties acceptable to Landlord, in form acceptable to Landlord, naming Landlord as an additional oblige. • Evidence that Tenant has made provision for either written waivers of lien from all Contractors and suppliers of material, or other appropriate protective measures approved by Landlord. • Stamped and approved set of construction plans. • A pre-existing condition survey as specified in Article 7.2 c of the tenant lease. Construction Schedule The Building Management and staff will inspect the work to ensure the building requirements, quality of materials and workmanship are in conformity with building standards. When stand-by service is required, the Property Manager will supply the necessary staff at tenant's expense. The Building Management reserves for its own use all fan rooms, electric closets, service sinks, telephone closets (if any), public stairways, public lobbies and service corridors. No tenant installations are to be indicated on drawings to be within these areas without specific approval of the building. A blanket approval of a plan is not an approval to install conduit, piping, or ductwork through these areas. In all cases where approval is given, installations are to be done at the times and in a manner specified by the building. All holes in floors, walls, or ceilings are to be properly sealed upon completion of a specific installation. In the event a violation is placed on the building at any time because of such alterations, tenant will, at tenant's expense, promptly take the necessary steps to remove such violation, and/or legal fees associated with such violation. At the conclusion of construction a close out package must be submitted to building management. This close out package must include: air balancing report, water balancing report, as built drawings and all equipment cut sheets, a copy of certificate of occupancy, list of names and addresses of contractors used. 99 HIGH STREET OCCUPANT HANDBOOK Coordination: All Tenant Work shall be carried out expeditiously and with minimum disturbance and disruption to the operation of the Building and without causing discomfort, inconvenience, or annoyance to any of the other tenants or occupants of the Building or the public at large. All schedules for the performance of construction, including materials deliveries, must be coordinated through the Building Manager. The Building Manager shall have the right, without incurring any liability to any Tenant, to stop activities and/or to require rescheduling of Tenant Work based upon adverse impact on the tenants or occupants of the Building or on the maintenance or operation of the Building. If any Tenant Work requires the shutdown of risers and mains for electrical, mechanical, sprinkler, and plumbing work, such work shall be supervised by a representative of Landlord, the cost of which shall be charged directly to the tenant at the prevailing building rate. No Tenant Work will be performed in the Building's mechanical or electrical equipment rooms without both Landlord's prior approval and the supervision of a representative of Landlord, the cost of which shall be reimbursed by the Tenant to the Landlord. Tenant shall provide the Building Manager with at least twenty-four (24) business hours to schedule such work. Time Restrictions: Subject to Paragraph 5.1 of the Lease Rules and Regulations, general construction work will generally be permitted at all times, including during Regular Business hours. Tenant shall provide the Building Manager with at five (5) business days notice before proceeding with Special Work, as hereinafter defined, and such Special Work will be permitted only at times agreed to by the Building Manager during periods outside of Regular Business Hours. "Special Work" shall be defined as the following operations: • All utility disruptions, shutoffs and turnovers. • Activities involving high levels of noise, including demolition, coring, drilling and ram setting. • Activities resulting in excessive dust or odors, including demolition, staining and spray painting (required use of low VOC paint per LEED standards). • All construction work, which will require access to multi-tenant areas or other tenant areas. The delivery of construction materials to the Building, their distribution within the Building, and the removal of waste materials shall also be confined to periods outside Regular Business Hours, unless otherwise specifically permitted in writing by the Building Manager. Costs for use of the freight elevator after Regular Business Hours shall be billed directly to such tenant at the then prevailing rate. If coordination, labor disputes or other circumstances require, the Building Manager may change the hours during which regular construction work can be scheduled and/or restrict or refuse entry to and exit from the Building by any Contractor. All tenant fit-up projects requiring the use of the freight elevator will require the hiring of an elevator operator to be paid for by tenant. Contractor Personnel Work in History: 99 HIGH STREET OCCUPANT HANDBOOK All Contractors shall be responsible for employing skilled and competent personnel and suppliers who shall abide by the rules and regulations herein set forth as amended from time to time by Landlord. No Tenant shall at any time, either directly or indirectly, employ, permit the employment, or continue the employment of any contractor if such employment or continued employment will or does interfere or cause any labor disharmony, coordination difficulty, delay or conflict with any other contractors engaged in construction work in or about the Building or the complex in which the Building is located. Should a work stoppage or other action occur anywhere in or about the Building as a result of the presence, anywhere in the Building, or a Contractor engaged directly or indirectly by a Tenant, or should such Contractor be deemed by Landlord to have violated any applicable rules or regulations, then upon twelve hours written notice, Landlord may, without incurring any liability to Tenant or said contractor, require any such Contractor to vacate the premises demised by such Tenant and the Building, and to cease all further construction work therein. Conduct: While in or about the Building, all Tradespersons shall perform in a dignified, quiet, courteous, and professional manner at all times. Tradespersons shall wear clothing suitable for their work and shall remain full attired at all times. All Contractors will be responsible for their Tradespersons' proper behavior and conduct. All Contractor personnel will not be permitted to congregate near the entrance to the garage or any other location in or around the building that may cause a nuisance to occupants of the building. All Tradespersons are required to wear a building-supplied visitor badge at all times while on the property. The Building Manager reserves the right to remove anyone who, or any contractor which; is causing a disturbance to any tenant or occupant of the Building or any other person using or servicing the Building; is interfering with the work of others; or is in any other way displaying conduct or performance not compatible with the Landlord's standards. Access: General Contractor is to provide a daily access list to Building Director of Security listing all contractors who require access to the building. Contractors not on the list will need to be verified by General Contractor before entry. All Contractors and Tradespersons shall contact the Building Manager prior to commencing work, to confirm work location and Building access, including elevator usage and times of operation. Access to the Building before and after Regular Business Hours or any other hours designated from time to time by the Building Manager and all day on weekends and holidays will only be provided when twenty-four (24) hours advanced notice is given to the Building Manager. No Contractor or Tradespersons will be permitted in the main building lobby or in to any private or public space in the Building, other than the common areas of the Building necessary to give direct access to the premises of Tenant for which he has been employed, without the prior approval of the Building Manager. All contractor access is via the back service entrance located on Purchase St. Should contractors travel thru the main lobby or loiter in this area, they will not be allowed to work in the building. All Contractors and Tradespersons must obtain permission from the Building Manager prior to undertaking work in any space outside of the Tenant's premises. This requirement specifically includes ceiling spaces below the premises where any work required must be undertaken at the 99 HIGH STREET OCCUPANT HANDBOOK convenience of the affected Tenant and outside of Regular Business Hours. Contractors undertaking such work shall ensure that all work, including work required to reinstate removed items and cleaning, be completed prior to opening of the next business day. Any cleaning or repairs costs incurred by Landlord, as a result of work outside the construction area shall be charged to the Tenant. Contractors shall ensure that all furniture, equipment and accessories in areas potentially affected by any Tenant Work shall be adequately protected by means of drop cloths or other appropriate measures. In addition, all Contractors shall be responsible for maintaining security to the extent required by the Building Manager. Temporary access doors for tenant construction areas connecting with a public corridor will be building standards (i.e., door, frame, hardware and lockset). A copy of the key will be furnished to the Building Manager. Contractor is responsible for cleanliness of all parts of the area including elevators and lobbies. The building will charge tenant/contractor for any cleaning made necessary due to construction operations. Safety: All Contractors shall police ongoing construction operations and activities at all times, keeping the premises orderly, maintaining cleanliness in and about the premises, and ensuring safety and protection of all areas, including truck docks, elevators, lobbies, and all other public areas which are used for access to the premises. All Contractors shall appoint a supervisor who shall be responsible for all safety measures, as well as for compliance with all applicable government laws, ordinances, rules and regulations such as, for example, "OSHA", "Right-to-Know" legislation and NFPA 70E. Any damage caused by Tradespersons or other Contractor employees shall be the responsibility of the Tenant employing the Contractor. Costs for repairing such damage shall be charged directly to such Tenant. The Building requires the bagging of smoke detectors and the appropriate permits from the Boston Fire Department prior to the bagging of any fire alarm system smoke detector within the property. Contractor is required to protect all perimeter HVAC units and the cleaning at completion of job. If not done, tenant will bear expense of repair or cleaning. Contractor to block off supply and return ducts to keep dust from entering into operating building air conditioning systems. Parking: No parking of contractor or sub-contractor vehicles will be provided in the loading dock, handicapped or fire access lanes, or any private ways in or surrounding the property. Vehicles so parked will be towed at the expense of the Tenant who has engaged the Contractor for whom the owner of such vehicle is employed. Garage parking is available on-site at the prevailing rate. Rates may be obtained from the garage management office. 99 HIGH STREET OCCUPANT HANDBOOK Reporting Incidents: All accidents, disturbances, labor disputes or threats thereof, and other noteworthy events pertaining to the Building or the Tenant's property shall be reported immediately to the Building Management. A written report must follow within 24 hours. Building Materials INSTALLATION OF CABLES Computer and Telephone Cables Layout A layout of cables must be submitted to the Building Manager for approval prior to installation. Installation • Any cabling installation must comply with the Structured Cabling System Policy and Procedures (available upon request). • Cables installed above the ceiling must be plenum-rated or encased in metal conduit. • Cables must be tagged and/or color-coded. • Cables must be properly affixed to the framing above the ductwork so that they are selfsupporting. Do not fasten to light fixtures. • Cables must not sag and will be installed in the shortest possible runs. • Connections (connectors, splices, etc.) must be securely installed so that they will not pull apart if cable is accidentally touched or pulled. • Unused cabling must be removed. Electrical Floor Outlet Cables Layout A layout of cables must be submitted to the Building Manager for approval prior to installation. Installation • Cables must be tagged and/or color-coded. • Runs will be as short and as free of slack as possible. • Cables are to be installed in tenant's own ceiling then down partitions into the ceiling of the tenant below. • Cables must be properly secured so that they are self supporting. • All connections (connectors, splices, etc.) must be located in the tenant's own space to avoid damage from below. • Cables must be secured with clamps where they pass through the floor to prevent connections from separating. • Where feasible, install cables above duct work and other materials in the ceiling. 99 HIGH STREET OCCUPANT HANDBOOK 99 HIGH STREET OCCUPANT HANDBOOK Alarm System Wiring Layout A layout of alarm system wiring must be submitted to the Building Manager for approval prior to installation. Installation • All fire alarm wiring will be run in conduit or MC cable. Permission for particular use is based on location and at the determination of building management. • All conduit will be painted red every ten feet. painted red. • Conduit runs will be as short as possible. • Conduit runs must be installed so they are self supporting. • Conduit should be properly sized for alarm wiring. • All junction boxes shall be accessible. • Speaker wiring will be shielded #14. Shield wire to be continuous and not grounded. Speaker wire shall be continuous and supervised. Speaker wiring shall be equal to West Penn wire CL2295 1 PR 14 AWG shielded type CL 2 75 C (UL). A sample of wire shall be submitted to Building Manager for approval prior to installation. • All wiring (except speaker wiring) will be twisted solid #14THHN. A sample of wire shall be submitted to Building Manager for approval. • Wiring must be color coded to the following schedule: -Lights -Speaker G). -Zone -Supervisory Loop -Smoke Power -Stairwell Door Locks -Pull Stations All junction boxes and covers will be Green (+) and Black (-) Black and White shielded with drain wire (as specified in 1.3.2 Old Standard Green and White. Red and Yellow Red and White Red (+) and Black (-) Brown and White Blue and White • No other wiring is to be run in fire alarm conduit. • Flex duct may be run a maximum of eight (8) feet from junction box to alarm device. • SMOKE DETECTOR BASE, SMOKE DETECTOR HEAD, SMOKE SUPERVISORY RELAY, and REMOTE INDICATORS shall be devices listed and approved to be used with a Simplex 4100 addressable fire alarm system. • New units AUDIO/VISUAL FIRE ALARM SIGNAL and SPEAKERS shall be devices must be approved to be used with a Simplex 4100 addressable fire alarm system. • J&M Brown is the only authorized fire alarm contractor allowed to work on the 99 High Street systems. 99 HIGH STREET OCCUPANT HANDBOOK Electric Locks Layout A layout of the electric lock wiring must be submitted to the Building Manager for approval prior to installation and must meet building standard installations which includes the use installation of a check meter to monitor and bill tenant usage. Installation • All wiring for electric lock will be run in a dedicated conduit. • All conduit will be painted red every ten feet. All junction boxes and covers will be painted red. • All wiring will be twisted solid #16THHN if run in conduit with other alarm wiring. • Lock shall be fail-safe. A cut sheet of the lock should be submitted to Building Management for approval prior to installation. • Conduit shall be run from door to a four-inch square box. The junction box is to be located within one foot of the fire alarm system transponder cabinet located in the electric room. The building life safety system contractor shall perform the final hookup to the system. Telephone & Communication Cable • Any cabling installation must comply with the Structured Cabling System Policy and Procedures (available upon request). • All telephone wire and communication cable to be concealed in conduit or with low smoke producing Teflon suspended off ceiling tile when run above ceiling. • No telephone wire permitted to run loose in periphery enclosures. • No telephone wire to be run exposed on baseboards or walls. • Terminating of a conduit must be indicated on plans. • Telecommunications cable shall be plenum-rated and adequately supported. • Telecommunications cable shall be tagged every 15’ for identification purposes • All cable penetrators shall be fire-stopped on each floor using building-approved firestopping material. Welding And Heat Cutting Work Definition Welding and heat cutting activities as well as soldering and brazing shall be included in "Special Work" category as defines in section 5.2 (B). They require the tenant to provide the Building Management with at least twenty-four (24) hours notice before proceeding and must be performed during periods outside of regular business hours. Permitting The Contractor must obtain a permit from the Building Management and the Boston Fire Department before commencing work. 99 HIGH STREET OCCUPANT HANDBOOK Precautions Because welding and other hot work is a fire hazard, the Contractor must observe the following precautions and procedures (when possible, work should be done in a non-combustible area): • No sprinkler impairments are allowed during "Special Work" and while the fire watch is in place. The sprinkler impairment restriction is for the floor the "Special Work" is taking place on and the next two floors below. • Smoke Detectors in the work area should be de-activated by the Building Management for the duration of the work. The Building Manager will re-activate smoke detectors when the work is complete. • Combustible materials shall be located at least 35 feet from hot work operations and shall be covered with non-combustible materials. • All flammable liquids and other hazards must be removed. • All floor and wall openings must be covered with non-combustible material. • Containers, tanks, ducts, etc. must be cleaned and purged of flammable vapors, liquids, dusts etc. • A minimum of one multipurpose 4A-20BC rated portable fire extinguisher must be provided within 10 feet of the work area. The extinguisher should be fully charged and have been properly serviced within the last year. It is the responsibility of the contractor to provide fire extinguishers. Building extinguishers should not be used. A standpipe hose should also be readily available. • A fire watch should be maintained on the floor level where the work was conducted plus the next two floors below for at least on half-hour after welding or burning has ceased. The fire watch shall consist of a member of the Boston Fire Department. If there is a chance that slag could enter into a utility or elevator shaft, then the fire watch should cover the base of the shaft as well as the intermediate floors. A member of the Boston Fire Department shall be on site, at Tenant cost, for all "Special Work". Delivery: All deliveries of construction materials shall be made at the predetermined times approved by the Building Management and shall be effected safely and expeditiously only at the location determined by the Building Manager. All delivers must be conducted outside of standard business hours (7:30am-3:30pm). It is the tenant’s responsibility to arrange with building management for the scheduling of an operator for the freight elevator use the cost of which is the sole responsibility of the tenant paid based on an hourly rate with a four (4) hour minimum. Transportation in Building: Distribution of materials from delivery point to the work area in the Building shall be accomplished with the least disruption to the operation of the Building possible. Elevators will be assigned for material delivery and will be controlled by the Building Management. Contractors shall provide adequate protection to all carpets, wall surfaces, doors and trim in all public areas through which materials are transported. Contractors shall continuously clean 99 HIGH STREET OCCUPANT HANDBOOK all such areas. Protective measures shall include runners over carpet, padding in elevators and any other measures determined by the Building Management. Any damage caused to the Building through the movement of construction materials or otherwise shall be the responsibility of Tenant who has engaged the Contractor involved. Charges for such damage will be submitted by the Landlord directly to the Tenant. Prior to the commencement of tenant work, a pre-existing condition survey shall be submitted to the Building Manager. Such survey shall be used at the completion of the project to determine, if any, the extent of damage to the building systems or finishes. Storage and Placement: All construction materials shall be stored only in the premises where they are to be installed. No storage of materials will be permitted in any public areas, loading docks or corridors leading to the premises. No flammable, toxic, or otherwise hazardous materials may be brought in or about the Building unless: (i) authorized by the Building Management, (ii) all applicable laws, ordinances, rules and regulations are complied with, and (iii) all necessary permits have been obtained. All necessary precautions shall be taken by the contractor handling such materials against damage or injury caused by such materials. This includes encouraging the use of low VOC products for flooring, wall paint and covering, etc. All materials required for the construction of the premises must comply with Building Standards, must conform to the plans and specifications approved by Landlord, and must be installed in the locations shown on the drawings approved by the Landlord. All work shall be subject to reasonable supervision and inspection by Landlord's Representative. No alterations to approved plans will be made without prior knowledge and approval of the Building Manager. Such changes shall be documented on the as-build drawings required to be delivered to Landlord pursuant to Paragraph 10 of the rules and regulations. All protective devices (e.g., temporary enclosures and partitions) and materials, as well as their placement, must be approved by the Building Manager. It is the responsibility of Contractors to ensure that the temporary placement of materials does not impose a hazard to the Building or its occupants, either through overloading, or interference with Building systems, access, egress or in any other manner whatsoever. All existing and/or new openings made through the floor slab for piping, cabling, etc. must be packed solid with NFPA rated fire-stop material to make opening smoke tight. All holes in the floor slab at abandoned floor outlets, etc. will be filled with solid concrete. Salvage and Waste Removal: All rubbish, waste and debris shall be neatly and cleanly removed from the Building by Contractors daily unless otherwise approved by the Building Management. The Building's trash compactor shall not be used for construction or other debris. For any demolition and debris, each Contractor must make arrangements with the Building Management for the scheduling and location of an additional dumpster to be supplied at the cost of the Tenant engaging such Contractor. Where, in the opinion of the Building Management, such arrangements are not practical, such Contractors will make alternative arrangements for removal at the cost of the Tenant engaging such Contractors. In the event contractor recycles a portion or all of their job waste, such recycled data and information will be provided on a 99 HIGH STREET OCCUPANT HANDBOOK monthly basis to the landlord for tracking purposes to comply with LEED certification standards. Toxic or flammable materials are to be properly removed daily and disposed of in full accordance with all applicable laws, ordinances, rules and regulations. Contractors shall, prior to removing any item (including, without limitation, building standard doors, frames and hardware, light fixtures, ceiling diffusers, ceiling exhaust fans, sprinkler heads, fire horns, ceiling speakers and smoke detectors) from the Building, notify the Building Manager that it intends to remove such item. At the election of Building Manager, Contractors shall deliver any such items to the Building Manager. Such items will be delivered, without cost, to an area designated by the Building Manager which area shall be within the Building or the complex in which the Building is located. Payment Of Contractors Tenant shall promptly pay the cost of all Tenant Work so that Tenant's premises and the Building shall be free of liens for labor or materials. If any mechanic’s lien is filed against the Building or any part thereof which is claimed to be attributable to the Tenant, its agents, employees or contractors, Tenant shall give immediate notice of such lien to the Landlord and shall promptly discharge the same by payment or filing any necessary bond within 10 days after Tenant has first notice of such mechanic's lien. Contractors Insurance Prior to commencing any Tenant Work, and throughout the performance of the Tenant Work, each Contractor shall obtain and maintain insurance in accordance with building requirements. Each Contractor shall, prior to making entry into the Building, provide management office with certificates that such insurance is in full force and effect. Submissions Upon Completion Upon completion of any Tenant Work and prior to taking occupancy, Tenant shall submit to Landlord a permanent Certificate of Occupancy and final approval of any other governmental agencies having jurisdiction. A properly executed air balancing report, signed by a professional engineer, shall be submitted to Landlord upon completion of all mechanical work. Such report shall be subject to Landlord's approval. Tenant shall submit to Landlord's Representative a final "as-build" set of sepia drawings showing all items of the work in full detail, as well as electronic versions of all modifications. Conflict Between Rules And Regulations And Lease In the event of any conflict between the Lease and these Rules and Regulations, the terms of the Lease shall control. 99 HIGH STREET OCCUPANT HANDBOOK BUILDING SYSTEMS 99 HIGH STREET OCCUPANT HANDBOOK Fire Protection/Life Safety The building is fully sprinkler and sprinklers standpipes are cross-connected. Building standard sprinkler heads are a fully concealed are reliable quick response G4A sprinkler head. Fire alarm devices shall be tied into the base building fire alarm system. The final connections of the devices are to be performed by the base building fire alarm company on record. Each floor is provided two 2½” main with which to install a sprinkler system based on engineers design. Spray-on fireproofing must be Cafco, Blazeshield with a sealer or approved equal. The building is equipped with a Simplex 4100 addressable fire detection system. Base building speaker strobes are installed at the core walls and bathrooms. All other devices required by floor design shall be at tenant’s expense. Emergency power for base building life safety systems and emergency lighting is provided by a 1000kw diesel fueled roof top generator. Full floor tenant elevator lobby that is enclosed must tie in to Buildings emergency intercom riser. Devices for passenger lobby and freight elevator lobby shall be at tenant’s expense. All fire alarm devices installed must conform to building standards Structural Typical floor construction consists of lightweight concrete slabs over metal decking. Under floor cellular raceway is typical of all floors. Design live load for low-rise floors is 100psi, for high-rise is 50psf. Floor framing can be reinforced to accommodate higher loads, as required by tenant dense files, libraries, etc., at tenant’s expense. All structural work shall be approved by Building Managements structural engineer. Copy of approval, with Engineer's seal, to be filed in the Building Management office. A Boston Fire Department Fire watch is required for all hot work. 99 HIGH STREET OCCUPANT HANDBOOK Dry Wall All dry wall partitions are to be constructed of steel studs and 5/8" sheetrock -sheetrock to be installed vertically with all joints spackled and taped, with a 4" vinyl base, either cove or straight, as designated on Tenant's Final Plans; extend gypsum board from floor to ceilings generally and to slab above where designated by Tenant's Final Plans, subject to the requirements of the Building's air conditioning system (ceiling return air plenum). The installation and application of all materials for dry wall partitioning shall be in accordance with the manufacturer's instructions and all applicable codes. Fixing of all metal studs to floor and concrete ceilings shall be done before or after business hours. Floor and ceiling runners are to be securely attached, 16" OC to concrete deck, not to ductwork or Walker duct. All fastening to be performed in non-business hours. Ceilings (Review attached Notice to Contractors and Comm. of Mass. 453 CMR 6.00) All ceilings shall meet all Building Department requirements. All ceilings to match existing. (Armstrong Cortega #2195 – Super Fine Grid 9/16”). No ceiling tiles shall be installed until the Building Management and staff has had an opportunity to inspect the areas to ascertain that all ductwork, plumbing, electrical, etc. has been installed according to Plans. All ceilings are to be installed in strict accordance with the manufacturer's specifications, and all applicable Codes. Access panels are to be provided in hard ceiling wherever necessary for inspection, maintenance and/or controls relating to air-conditioning, plumbing or other building services. HVAC Systems Perimeter zone induction units with 2 pipe hydronic hot or chilled water. Control provided is one Johnson Control T-3300 thermostat mounted internally at every bay. Perimeter units sized for 13’6 coverage, each private office has its own wall mounted thermostat Johnson Control # 4752 Two stage thermostat 15 lbs. Direct acting 20 revere acting. Interior zones are VAV, pressure independent, DDC controlled. Building will provide 6 interior VAV boxes per full floor. Additional VAV boxes may be added at tenant’s expense All heating, cooling and airflow is supplied from a central plant Base building plant is capable of cooling 5 watts per square foot @ 75 space temp. Connection to a dedicated tenant condenser water system is available on every floor. 99 HIGH STREET OCCUPANT HANDBOOK Connection is at tenant’s expense and supplemental unit hook up is dictated through landlord’s specifications supplied to architect. All fan systems have 100% fresh air capability and are sized for 25% minimum outside air. Design criteria: • Winter • Summer 0 F dry bulb outside 70 dry bulb ± 2 F space No humidification 91 F dry bulb, 75 F wet bulb outside 75 F dry bulb, 50% RH space Hours of operation are Monday to Friday 8:00am-6:00pm and Saturday 8:00am-1:00pm. Members of the building engineering team and energy management vendor must be present at the time of balancing. You may utilize the services of building approved balancing contractor. A copy of the balance report must be submitted to building management office. All tenant supplemental units shall be equipment with dielectric fittings, braided stainless steel hoses, dual parallel strainers, balancing valve. See building standard cut sheet. Each interior fan system shall not exceed 7,000 CFM per floor, with the exception of the second floor, which is designed for 5,250 CFM. There are two interior fans per tenant floor providing the maximum CFM values. All ductwork shall be installed in a neat and workmanlike manner. All ducts are to be installed as high as possible. The air-conditioning contractor is to blank off all openings in the existing ductwork caused by removals. All blank-offs shall be sealed air tight, with rivets and caulking compound. All new ductwork is to be inspected and sealed, wherever required, in the same manner. Turning vanes to be used for all 90 degree bends (or sharper). Duct hangers shall be attached to steel or concrete slab, as required. Access doors are to be provided adjacent to all dampers and coil locations to be shown on ductwork shop drawings. Prior to the installing of supplementary HVAC systems there must be a review and approval from Building Management. All condensate lines are to be rigid copper tubing with an indirect drain to waste, or into building service sinks. As-built duct drawings to be given to building upon completion of job. Pneumatic tubing between floors to be copper. All plastic pneumatic tubing to be approved for plenum use. All drilling or coring to be completed prior to 7:00 a.m. on business days. 99 HIGH STREET OCCUPANT HANDBOOK Electrical Metering for all tenants will be coordinated through Building Management and done by the building’s third party metering designee, using only building standard equipment. Electric metering is part of tenant improvement work. All transformers shall be K rated. Building standard lighting shall be 2x2 or 2x4 parabolic fixtures T-5 lamps and electronic ballasts. Manufacturer shall be Colombia, Lithonia or Metallux. Panels and transformers to be provided by tenants based on design. Products shall be General Electric, Square D, or Cutler Hammer. Under floor cellular raceway is available for tenant use. All ceiling run power and tel/data cable must be plenum rated. Emergency power is provided on every floor utilizing (2) 20 amp 277V circuits. Emergency power is for emergency lighting, exit signs and any other life safety equipment only. Additional stand by power is available for tenant connection to roof top generator at tenant’s expense. An ASCO lighting contactor shall be installed to control all emergency lighting fixtures. This is used to pick up base building emergency power should the tenant lose normal power. Materials installed shall be of specification grade and equipped with self grounding yoke, i.e. receptacles, switches and devices, such as: Hubbell Duplex Receptacle Single Pole Switch Three Way Switch or equivalent. #5262 #1991 #1993 Use of aluminum conductor wire not permitted. All circuit breaker panels must be "Square D.” or General Electric or Cutler Hammer and be at least 24 circuit capacity, or larger if space permits. All conduit to be supported by standoffs, not wired to ceiling supports. concealed. Base building power allotment is as follows: A Closet: 2.5 watts per square foot B Closet: 1.5 watt per square foot C Closet: 1.1 watt per square foot All conduit to be 99 HIGH STREET OCCUPANT HANDBOOK General Installation Requirements: Doubling up of circuits to create a vacant circuit breaker will not be allowed. All unused conduit and wiring in ceiling or Walker duct must be removed. No power to be taken from other tenant on floors. All wiring to meet Massachusetts Electric code, National Electric Code and Underwriter’s requirements. All circuits shall be labeled at their source and all junction boxes shall indicate voltage and circuit numbers. All panel, trough and splice box covers shall be put back and secured. No panel covers will be permitted to be left off overnight. Walker duct devices removed shall be capped off using approved Walker methods. Additional power required must utilize buss duct available on every floor, up to 6 watts per square foot. Total available power on each floor is 11 watts per square foot. Building chief engineer to supervise all riser and power shutdowns. The building management office must be notified well in advance. The building shall be provided with "as built" drawings showing all changes in wiring size, circuit numbering, circuit routing and all electrical work as actually installed. All drilling or coring to be completed prior to 7:00 a.m. on business days. Plumbing 2 wet columns per floor are provided for tie in for tenant lunchrooms or coffee stations. Columns 15 and 51. A filtered reverse osmosis system supplying a drinking water riser is available for tenant use on every floor. Tenant utilizing this system should contact Atlas Water Systems. Ball valves must be used. No other valves will be permitted. Domestic hot water is available on every floor with recirculation at columns 15 and 52. No water risers to be shut down during building office hours. All plumbing to conform to the Code. All fixtures to match existing. No exposed plumbing permitted. All unused fixtures and piping to be removed and all unused piping to be capped at its respective riser. 99 HIGH STREET OCCUPANT HANDBOOK No plastic pipe permitted. Building mechanic to supervise all riser shutdowns at tenant's expense. Provide lead or fiber shields between hangers and clamps for copper pipe. All pipe hangers and supports shall be connected to the building structure; no chain straps, perforated bars, wire hangers or expansion shields permitted. Sleeves are to be provided for each pipe passing through walls, partitions, floors and slabs. All fixtures installed must have a local shut-off valve and, where two or more fixtures are in the same area, a valve to control each fixture as well as a shut-off valve at the riser. All drains must be provided with proper clean-outs. Access panels must be provided where necessary. 99 HIGH STREET OCCUPANT HANDBOOK EXHIBITS 99 HIGH STREET OCCUPANT HANDBOOK Jones Lang LaSalle requires that all contractors working at 99 High Street have the coverage listed below on their Certificates of Insurance. Contractors not carrying this coverage will not be allowed to do any further work in the building. Certificate Holder should read: TIAA-Cref Jones Lang LaSalle Americas 99 High Street, Suite 1700 Boston, MA 02110 All Certificates of Insurance furnished for 99 High Street will name Teachers Insurance & Annuity Associates and Jones Lang LaSalle as additional insured. A. Workmen’s Compensation As required by law B. Comprehensive General Liability $ 1,000,000 Commercial general liability $ 3,000,000 Excess/Umbrella liability $ 1,000,000 Automobile All policies shall expressly require thirty (30) days prior written notice of any material change or cancellation of any of the coverage shown in this Certificate. If your company does not have the above-specified coverage, please process new Certificates as soon as possible, so that work is not interrupted.