Flexible and safe support
when you are ready
Client Centered Support –
FindSupport.co.nz
accessing support following
sexual abuse or sexual violence
When you, or a friend, or whanau member is ready
you have the choice of using our service through
FindSupport.co.nz. Or, if you wish, you can make
direct contact with our Sensitive Claims Unit in the
first instance.
Different people affected by sexual abuse or
sexual assault will have their own way of dealing
with what’s happened. We understand that
seeking support can be difficult for all sorts of
reasons. It’s important to know that no matter
how you choose to deal with it, it’s never too
late to seek that awhi/support.
Seeking awhi on your terms,
in your time
Our team get the diversity of our communities and
will ensure your values, beliefs, tikanga and culture
are respected.
www.acc.co.nz
0800 735 566
ISBN: 978-0-0478-36266-4
We have interpreters who can help you talk to us
This paper was manufactured using Elemental Chlorine Free (ECF) pulp sourced from sustainable, Well Managed Forests.
Our Sensitive Claims Unit has specialised staff
experienced in giving you the support you require.
We understand that it can be difficult to come
forward to ask for support and deal with the effects.
Making the decision to ask for awhi/support and
then finding that support you are comfortable with,
is up to you.
FindSupport.co.nz
This is an ACC provided service that will assist you
in getting started. The easy-to-use website will help
you access ACC-funded support following sexual
abuse or assault, in your time, on your terms. It will
allow you to choose a therapist you wish to talk to.
You can find support for friends and whanau and see
what ACC can assist with.
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Children and Rangatahi
(young people)
“I want to know my information
is safe”
Listening and building trust with young people is crucial
in supporting them to work through the effects of sexual
abuse and sexual violence. Our Sensitive Claims Unit
works with other agencies and, where there is need,
the schools and Kura Kaupapa. Where appropriate, we
encourage involvement from the families in the support
and therapy of their tamariki (children).
Yes it is. All your personal information is kept private.
It is important from the first point of contact that
your details, your questions and korero are kept
confidential.
What you can expect
It’s important to us that we provide support in a way
that works for you. We’ll always respect:
• Your privacy including the right to use ‘safe’
alternative contact details and the right to have
your personal information kept private.
Take that step
When you are ready, you have the choice
to use our service.
1. Through your GP
• Your doctor can still submit a claim on your behalf
to ACC. From here one of our Sensitive Claims staff
will be in touch with you to discuss the service and
assist you in finding the right support.
2. By visiting FindSupport.co.nz
• Your right to choose including who’s involved
in your treatment.
• You have the choice of provider.
• The flexibility of the service which allows you
to change your mind, take a break from receiving
help, or even withdraw your claim.
• It is your choice at what pace you go and what
support you need.
• You have the choice of when you make contact.
• You and your provider will work out your plan.
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What next?
Your provider will submit your plan and necessary
paperwork to ACC on your behalf.
You will have access to your own personal service
coordinator here at ACC that you will have direct
access to if you need them.
If you would like to talk to someone before making
a claim you can call our Sensitive Claims Unit on
0800 735 566 between the hours of 8.30am and 5pm,
Monday to Friday. You can also email the unit directly
at sensitiveclaims@acc. co.nz
This means there will be consistent, safe and
flexible support – on your terms.
1. Receive immediate support
Once you’ve met with your GP or visited a provider
you found on the website, they’ll help complete any
paperwork and this means you’ve made a claim.
You have immediate access to support and therapy
without your claim being immediately approved.
2. Do I need to report the assault to the Police?
Your welfare is the most important thing. You do
not have to report the assault or have a medical test
before receiving support. You do have options, you
are able contact the police immediately or when/if
you are ready.
For Sensitive Claims
FindSupport.co.nz
or
Contact the ACC contact centre 0800 735 566
sensitiveclaims@acc.co.nz
Cultural advisors are available to assist if required.
ACC also has a language support team.
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