FedEx Express
International Government
Contract Service Guide
Effective October 2006
Dear Government Customer:
With global trade on the rise, FedEx sees a greater need to move shipments more efficiently
and more effectively. To meet this growing need, we have strengthened our focus on infrastructure, operations and processes.
In 2006:
• The Government Services team added more resources in CONUS and OCONUS locations.
• We’ve extended hours for the Government Billing Hotline — now available from 8 a.m.
to 7 p.m. EST.
• FedEx increased coverage in Iraq to include service to Qayyarah Airfield West (Q-West).
• We’re awaiting delivery of Boeing 777s which will enhance our freight capacity in international markets.
• We’re expanding the Indianapolis Hub, where most shipments will be international.
FedEx is committed to providing access to the global economy to both businesses and
government agencies — big and small. And FedEx is delivering on that promise through
our role in the Worldwide Express Contract.
Sincerely,
Gurn Freeman
Managing Director
FedEx Government Services Worldwide
Table of Contents
Contract Information
2
Introduction
3
International Contract Service
3
FedEx International Priority® overview
Customized Shipping Solutions
4
Additional service options
Dedicated networks
Preparing Your International Shipment
5
Packaging for FedEx Express
Shipping Options
6
Dangerous goods
Online shipping
Air waybill shipping
7
Additional Documentation
10
FedEx Packaging
12
International packaging and more
Countries Served
13
Overview of shipping zones and country codes
Shipping Rates
14
Outbound and inbound shipping
Terms and Conditions
Rules and regulations concerning international shipping
22
Contract Information
FedEx Express Information
Customer Service
1.800.GoFedEx 1.800.463.3339
Call this number for supplies, pickups, shipping, tracking and
any other information you need.
Contract Number: FA4428-04-D-0030
A firm, fixed-price, requirements-type contract.
Expiration Date: September 30, 2007
Service: International Shipping
Employer Identification Number: 71-0427007
DUNS Number: 185743655
SCAC Code: FDE
NAICS: 492110
CAGE Code: 0FZB4 (first character is zero)
CEC (Contract Establishment Code) Number: 18675375C
International Customer Service
1.800.247.4747
Call this number for answers to your questions about
international shipping.
Remittance Address
FedEx
P.O. Box 371461
Pittsburgh, PA 15250-7461
FedEx Government Account Services
1.800.645.9424
This number is an exclusive government line to provide answers
to your invoicing questions.
Mailing Address for Purchase Documents
FedEx Government Services
900 7th Street, NW Suite 550
Washington, DC 20001
Phone: 1.866.370.2490
Fax: 1.866.370.2491
fedex.com/us/government/international
Easiest access to all the FedEx information you need. Go online to
get service information, manage your shipping and order supplies.
FedEx Ship Manager® Solutions Hotline
1.877.FDX ASSIST 1.877.339.2774
Call this number for information on your FedEx Ship Manager workstation, including repairs, operating inquiries and ordering supplies.
Account and Billing Information
FedEx Government Account Services
Phone: 1.800.645.9424
Fax: 1.276.642.2210
Dangerous Goods
1.800.GoFedEx 1.800.463.3339, press 81
Call this number if you have questions or need info regarding the
special requirements for shipping dangerous goods via FedEx
Express.
Contract Information
https://private.amc.af.mil/a4/WWX/wwx.htm
(Accessible only from a government e-mail address).
2
Introduction
International Shipping With FedEx Express
Non-Contract FedEx Express
International Services
FedEx Express® services can connect you to more than 220
countries and territories worldwide, including major world markets
in just 24 to 48 hours. Delivery is door-to-door, customs-cleared
and backed by a money-back guarantee.* For more information,
go to fedex.com or call FedEx Express International Customer
Service at 1.800.247.4747.
In addition to our government contract service, FedEx Express
offers a comprehensive range of international shipping services,
including FedEx International Express Freight® (IXF). While these
services are not included in the terms of the government contract,
they are available for use by government agencies. Brief descriptions of these non-contract services follow below, and you can
go to fedex.com to learn more.
International Contract Service
As the International Contract carrier for the U.S. government,
we offer FedEx International Priority service to you under the
WWX-3 Government Contract terms. For questions about any of
our services, please contact your government account manager,
go to fedex.com or call 1.800.247.4747.
FedEx® International Next Flight
Your urgent shipments get the fastest delivery we offer to more
than 220 countries and territories — 24 hours a day, 365 days a
year, including holidays. Call 1.800.974.7333 to schedule a pickup,
and we’ll bring a special air waybill for you to complete.
FedEx International Priority
FedEx International First®
This is our most popular international service. The speed and
certainty of FedEx International Priority help you get to market
faster and reduce cycle time — which means more value for you.
Reach Europe early in the day. Delivery by 8 or 8:30 a.m. in 2
business days to Basel, Brussels, Frankfurt, London, Milan and
Paris.
• Ship to more than 220 countries and territories with delivery
typically in 1, 2 or 3 business days.
• Reach major cities in Europe by 10:30 a.m. in 2 business days.
• Import into the U.S. from major markets in Europe, Canada,
Mexico, Brazil, the Caribbean and Asia by the next business day.
• Get next-business-day delivery within key international business
regions, including Asia and Europe.
• Choose Saturday delivery when needed. (It's available for an
additional charge to many countries — call 1.800.247.4747 to
check availability.)
• Ship packages up to 150 lbs. each and up to 108 inches in length
and 130 inches in length and girth (length plus twice the height
plus twice the width).
• See pages 13-21 for countries served and rates.
FedEx International Economy®
A cost-effective service for international deliveries when there’s
more time in your schedule. Delivery is now available to more
than 210 countries and territories, making it the best choice for
your economy shipments.
FedEx International Express Freight (IXF) Shipments
Take advantage of our expanded express freight delivery network,
which now connects you to more than 60 countries worldwide. Our
express services give palletized freight the same superior service
that we give to packages. Go to fedex.com to learn more about
these services.
• High-value freight
• Delivery typically in 2 to 3 business days
• Skids up to 2,200 lbs. (or more with prior approval)
• Money-back guarantee*
*For details on the FedEx Money-Back Guarantee, see Service Info at fedex.com.
GO TO FEDEX.COM TO... ship your international shipments throughout
the world using FedEx Ship Manager® at fedex.com. Select Prepare Shipment
Online from the Ship tab.
3
Customized Shipping
Solutions
Non-Contract FedEx Express
International Services (continued)
FedEx International Priority DirectDistribution®
An innovative service for sending consolidated shipments. We
clear your shipment through customs as a single entry, then
deliver to individual recipients in the destination country or to
multiple European Union countries.
FedEx International MailService®
This service provides a simple, economical way to send bulk
mailings internationally. We or our designee sort and stamp each
piece, then tender to the postal authority in the destination country.
For details, contact your government account manager.
Additional Service Options
FedEx International Broker Select®
Customs clearance is included in the price of every FedEx
International Priority shipment, but you may designate your
own broker to clear shipments instead. Go to fedex.com to
learn more about this service.
FedEx International Controlled Export
Available for users of FedEx International Priority, it’s a fast, reliable way to get your controlled exports where they need to be
with the convenience of customs-cleared, door-to-door delivery
and the reliability of a time-definite commitment. The FedEx
International Controlled Export service option is available for
goods moving under a U.S. State Department (DSP) license or
under the U.S. Drug Enforcement (DEA) export permits 36, 236
and 486, and in-bond shipments moving under a transportation
and exportation (customs form CF7512) from a foreign trade
zone or bonded warehouse.
Dedicated Networks for
Greater Choice and Flexibility
FedEx® specialized solutions deliver better service, value and
expertise for all of your shipping and trade needs. Whether you
ship documents, packages, freight or dangerous goods — or if
you need customs brokerage, ocean and air cargo distribution,
supply chain solutions or customized options for emergency
shipments, you can count on FedEx.
4
Preparing Your
International Shipment
Preparing Your International
Express Shipment
Contract Shipping Requirements
Special shipping requirements accompany the government contract:
Follow these guidelines when packaging your shipments.* You can
purchase brown boxes, bubble padding and other supplies, plus
get help from packaging specialists, at FedEx Kinko’s Office and
Print Centers®.
1. Be sure you have a FedEx government account number.
Call us at 1.800.645.9424.
2. Choose the type of service (FedEx International Priority).
3. Package your shipment properly.
4. Prepare the shipping documents.
• Using FedEx Ship Manager at fedex.com, you can ship
to more than 220 countries and territories worldwide.
• To prepare air waybills by hand, see pages 7, 8 and 9 or
follow the instructions on the air waybill.
5. Ship it fast.
• We’ve added a FedEx Express® Drop Box at many Post
Office™ locations nationwide. To find one near you, select Find
Locations from the Ship tab at fedex.com.
• FedEx Express shipping supplies are available at FedEx Kinko’s
Office and Print Centers, FedEx Kinko’sSM Ship Centers, FedEx
World Service Center® locations and FedEx Express Drop Box
locations. Or, select Order Supplies from the Ship tab at
fedex.com and order using your government account number.
Packaging Tips
• Use a sturdy, undamaged box with all flaps intact. For heavier
items, use double-wall boxes.
• Protect small packages by placing them inside an outer container.
For express shipments smaller than 7" x 4" x 2", use a FedEx Express
packaging option (see page 12).
• Place 2 or 3 inches of cushioning material, such as bubble padding,
packaging peanuts, corrugated fiberboard, foam pads or molded
plastic material, on the bottom, top and sides of your container.
• Double-box fragile items and place 2 or 3 inches of cushioning in
and around the smaller box.
• Position bottles that contain liquids upright. Use an inner seal
and perforated breakaway cap. When you’re shipping liquids,
the inner packaging must be able to contain leaks.
Sealing Tips
• Use tape that’s at least 2 inches wide (3 inches wide preferred)
to seal seams and flaps. Use pressure-sensitive plastic tape,
water-activated paper tape (minimum 60-lb. grade) or wateractivated reinforced tape.
• Use a protective outer container when shipping items that have
an easily damaged or soiled finish, or items wrapped in paper.
• Do not use cellophane tape, duct tape, masking tape, string or
rope to seal your package.
Addressing and Labeling Tips
• Place delivery information both inside and outside the package.
Include a full address for yourself and the recipient including
your names.
• Spell out the name of the government agency.
• Do not list a P.O. box address for U.S. recipients. FedEx Express can
ship to a P.O. box in certain international locations, including Puerto
Rico, but you must provide a valid telephone, fax or telex number.
• Place shipping labels on the largest surface of the package. While
we cannot ensure compliance with markings such as “Up” arrows
or “This End Up,” proper placement of the shipping label will increase
your chances for preferred orientation. Do not place labels over
seams or sealing tape.
• Use tie-on tags for golf bags, skis and luggage. You can order
them at fedex.com. Or call 1.800.GoFedEx 1.800.463.3339.
* For more tips and guidelines, download and print our “How to Pack” guide. Go to fedex.com/us/services/shipinfo, then
select Packaging. For other packaging-related help, call FedEx Packaging Design and Development at 1.800.633.7019.
5
Shipping Options
Dangerous Goods
Online Shipping
FedEx Express is a world leader in the transport of dangerous
goods, and has specialists on staff to assist with dangerous-goods
questions. The first step is for you to identify whether your shipment contains dangerous goods. This category includes aerosol
sprays, airbags, ammunition, butane, car batteries, cologne, dry
ice, fireworks, gasoline, jet fuel, lighters, matches, nail polish, nail
polish remover, nitrogen refrigerated liquid, paint, perfume and
more.
FedEx Ship Manager at fedex.com
Ship express shipments worldwide using FedEx Ship Manager
at fedex.com, one of several FedEx electronic shipping solutions.
Store frequently used names and addresses. Track your express
shipments. Notify shippers, recipients and others via e-mail that a
package has been sent or delivered.
FedEx® Global Trade Manager at fedex.com
FedEx Global Trade Manager is a one-stop resource for help
with international shipping. It features a comprehensive array of
tools, documentation and information to make international
shipping fast and easy:
Shipments with dangerous goods must be tendered to FedEx
Express in accordance with current International Air Transport
Association (IATA) regulations for air transport and the FedEx
Express Terms and Conditions. This is required regardless of the
routing and whether they end up physically moving by air transportation, ground transportation or any combination of these.
• Find and print international documents required for your shipment.
• Estimate duties, taxes and other fees that could be levied
against your international shipment.
• Stay current with a comprehensive array of tools, resources,
documentation and news related to international shipping.
See the terms and conditions section in this guide for details
on shipping dangerous goods. If you are not sure whether your
commodity meets the criteria for dangerous goods or what
dangerous-goods identification and classification applies to your
shipment, contact the U.S. Department of Transportation at
1.800.467.4922. If you have further questions on shipment preparation, call our Dangerous Goods/Hazardous Materials Hotline
at 1.800.GoFedEx 1.800.463.3339, then press 81.
Other Electronic Shipping Solutions
If you require advanced solutions for your high-volume shipping,
contact your government account manager to learn about other
electronic solutions.
6
Shipping Options
Air Waybill Shipping
FedEx® International Air Waybill
This air waybill is for U.S. export FedEx Express packages up to
150 lbs., including shipments to and from Puerto Rico.
• Total Declared Value for Carriage must not exceed the Total
Value for Customs amount.
A. You may use P.O. box addresses for certain international locations
(including Puerto Rico shipments), but you must include a valid
telephone, fax or telex number. FedEx cannot deliver to U.S.
military P.O. box addresses such as APO and FPO.
C. Identify your shipment as “Government Property and exempt
from Duties and Taxes.”
D. If no service is marked, we will send your shipment via FedEx
International Priority or FedEx International Priority® Freight service as selected by us at our sole discretion.
B. Shipment Information section:
• Provide a clear, detailed description of goods, including
part numbers.
• List each commodity separately and use the Commercial
Invoice if you need more space for description details.
• Call us at 1.800.247.4747 for Harmonized Code information.
• For Value for Customs, enter the selling price or fair market
value (even if not sold or for resale) of the contents. This
number must agree with the value provided on your
Commercial Invoice.
E. Include the account number of the bill-to party if different from
your account number. If the recipient or third party fails to pay
shipping charges, duties and taxes, the sender is responsible
for payment.
F. DANGEROUS GOODS CANNOT BE SHIPPED ON THIS SHORTFORM AIR WAYBILL. When you sign under Required Signature,
you certify that your shipment does not contain dangerous goods
and does not require a State Department license or Drug
Enforcement Administration export permit.
D.
E.
A.
F.
B.
C.
7
Shipping Options
FedEx® Expanded Service International Air Waybill
This all-purpose air waybill is for customers who use many
different FedEx Express international services. It can serve for
international express documents and packages but must be used
for express freight, dangerous goods, FedEx International Broker
Select ® and shipments covered by a letter of credit that calls
for a courier receipt.
A. If no service is marked, we will use FedEx International Priority
or FedEx International Priority Freight, as appropriate. Book
freight in advance at 1.800.332.0807 and write the booking
number under 4b.
B. Mark “Yes” or “No” to indicate a dangerous-goods shipment. Details are on pages 6 and 24–25. If “Yes,” include
three copies of a Shipper’s Declaration for Dangerous Goods.
C. If you choose to have your own broker clear the shipment
instead of FedEx, write the broker’s name, address and phone
number.
D. When you sign under Required Signature, you certify that
your shipment does not require a State Department license or
Drug Enforcement Administration export permit.
E. Obtain your courier’s signature for Letter of Credit shipments
that call for a courier receipt as defined by UCP 500 Article 29(b).
8
Shipping Options
A.
B.
C.
D.
E.
9
Additional
Documentation
Track by TCN
Additional International Documentation
FedEx International Express Freight (IXF) and FedEx International
Airport-to-AirportSM shipments require the FedEx IATA (023)
Air Waybill or IATA Neutral Air Waybill. FedEx International
MailService and FedEx International Next Flight shipments have
their own air waybill. To confirm which paperwork or
shipping documents you need, simply use FedEx International
Document Assistance® at fedex.com or call FedEx International
Customer Service at 1.800.247.4747.
For your convenience, you’ll only need the transportation control
number (TCN) and ship date to track the status of most of your
shipments.
Electronic Data Interchange (EDI)
Streamline your invoice processing and remittance through
electronic billing for increased accuracy, faster chargebacks
and reduced paperwork.
Commercial Invoice
For more information, go to fedex.com.
The Commercial Invoice is the most common document for
clearing your shipment through customs.
• The Commercial Invoice is typically required for shipments of
nondocument commodities, but this varies by country, size,
weight, quantity and value. For help, go to FedEx International
Document Assistance at fedex.com or call us at 1.800.247.4747
for information.
• One signed original and two copies are required. For shipments
from the U.S. to Canada, use either the Commercial Invoice or
the Canada Customs Invoice.
• Your own government invoice is the preferred format if it contains
the information listed at fedex.com. FedEx can provide a form
you can copy onto your letterhead. For help, go to FedEx
International Document Assistance at fedex.com.
• Spell out the name of the government agency, e.g., United
States Air Force.
• State the country of origin of the goods.
• Provide a clear, detailed description of the goods, including
part numbers.
• Identify your shipment as “Government Property and exempt
from Duties and Taxes” in the Full Description of Goods section.
• Sign the Commercial Invoice.
10
Additional
Documentation
Commercial Invoice
11
FedEx Packaging
FedEx® Small Box
Order these packaging supplies* at fedex.com using your FedEx
account number — select Order Supplies from the Manage My
Account tab. Or ask your courier, stop by a FedEx shipping location
or call 1.800.GoFedEx 1.800.463.3339.
• For videotapes, file folders,
and CD-ROMs and pagers if
properly cushioned.
• Inside dimensions:
12-1/4" x 10-7/8" x 1-1/2".
• Weight when empty: 4.5 oz.
• Weight limit: 20 lbs.
*For use only with FedEx Express shipping. Quantities may be limited.
FedEx® Envelope
®
FedEx Medium Box
• For documents up to 8 oz.
Heavier contents are rated
at the next whole pound.
• Inside dimensions:
9-1/2" x 12-1/2"..
• Weight when empty: 1.5 oz.
• Ideal for binders, books
and heavy documents.
• Inside dimensions:
13-1/4" x 11-1/2" x 2-3/8".
• Weight when empty: 6.5 oz.
• Weight limit: 20 lbs.
Legal ®Size Reusable
FedEx Envelope
FedEx® Large Box
• Big enough for small parts or
side-by-side stacks of paper.
• Inside dimensions:
17-7/8" x 12-3/8" x 3".
• Weight when empty: 14.5 oz.
• Weight limit: 20 lbs.
• Fits legal-size documents
without folding or bending.
• Designed so it can be
used twice.
• Inside dimensions:
10" x 15-3/4."
• Weight when empty: 2 oz.
FedEx® Tube
®
FedEx Pak
• Triangular box for plans,
posters, fabric rolls and
blueprints.
• Inside dimensions:
38" x 6" x 6" x 6".
• Weight when empty: 16 oz.
• Weight limit: 20 lbs.
• We offer tear- and waterresistant packaging in a
variety of sizes.
• FedEx Small Pak
10-1/4" x 12-3/4" inside dimensions; .63 oz. when empty.
• FedEx Large Pak
12" x 15-1/2" inside dimensions; 1 oz. when empty.
• FedEx Sturdy Pak
10" x 14-1/2" inside dimensions; 2.9 oz. when empty.
• FedEx Padded Pak
11-3/4" x 15-1/4" inside dimensions; 1 oz. when empty.
• Weight limit: 20 lbs. each.
FedEx®® 10kg Box and
FedEx 25kg Box
12
• These boxes make it easy
to send an international
shipment. Fill them to the
weight limit and send them
for a flat rate throughout
the world via FedEx
International Priority.
• FedEx 10kg Box maximum is
22 lbs. (15-13/16" x 12-15/16"
x 10-3/16").
• FedEx 25kg Box maximum is
55 lbs. (21-9/16" x 16-9/16"
x 13-3/16").
Countries Served
Ship to these countries from the U.S. with FedEx International Priority. Rates
• Use this chart to find the zone for your shipment’s
Discounts apply to outbound and inbound rates and surcharges.
destination country.
For additional information, please call 1.800.247.4747 and reference
• Determine how much your shipment weighs.
your FedEx government account number.
• See your outbound rates on pp. 14-19.
COUNTRY
ZONE
COUNTRY
CODE
B
D
D
I
C
G
A
A
B
D
A
I
C
E
A
L
G
A
E
C
B
G
A
G
B
D
G
B
A
I
D
G
G
H
G
A
G
D
G
J
B
H
B
G
B
B
D
F
D
AF
AL
DZ
AS
AD
AO
AI
AG
AR
AM
AW
AU
AT
AZ
BS
BH
BD
BB
BY
BE
BZ
BJ
BM
BT
BO
BA
BW
BR
VG
BN
BG
BF
BI
KH
CM
CA
CV
KY
TD
GB
CL
CN
CO
CG
CK
CR
HR
CY
CZ
G
C
G
A
A
I
B
F
B
G
G
D
G
C
I
C
C
B
G
G
CD
DK
DJ
DM
DO
TL
EC
EG
SV
GQ
ER
EE
ET
FO
FJ
FI
FR
GF
PF
GA
AFGHANISTAN
ALBANIA
ALGERIA*
AMERICAN SAMOA
ANDORRA
ANGOLA
ANGUILLA
ANTIGUA
ARGENTINA
ARMENIA
ARUBA
AUSTRALIA
AUSTRIA
AZERBAIJAN
BAHAMAS
BAHRAIN
BANGLADESH
BARBADOS
BELARUS
BELGIUM
BELIZE
BENIN
BERMUDA
BHUTAN
BOLIVIA
BOSNIA-HERZEGOVINA
BOTSWANA
BRAZIL
BRITISH VIRGIN ISLANDS
BRUNEI
BULGARIA
BURKINA FASO
BURUNDI
CAMBODIA
CAMEROON
CANADA
CAPE VERDE
CAYMAN ISLANDS
CHAD
CHANNEL ISLANDS (UK)
CHILE
CHINA
COLOMBIA
CONGO
COOK ISLANDS
COSTA RICA
CROATIA
CYPRUS
CZECH REPUBLIC
DEMOCRATIC
REPUBLIC OF CONGO
DENMARK
DJIBOUTI
DOMINICA
DOMINICAN REPUBLIC
EAST TIMOR
ECUADOR
EGYPT
EL SALVADOR
EQUATORIAL GUINEA
ERITREA
ESTONIA
ETHIOPIA
FAROE ISLANDS
FIJI
FINLAND
FRANCE
FRENCH GUIANA
FRENCH POLYNESIA
GABON
COUNTRY
ZONE
GAMBIA
GEORGIA
GERMANY
GHANA
GIBRALTAR
GREECE
GREENLAND
GRENADA
GUADELOUPE
GUAM
GUATEMALA
GUINEA
GUINEA-BISSAU*
GUYANA
HAITI
HONDURAS
HONG KONG
HUNGARY
ICELAND
INDIA
INDONESIA
IRAQ
IRELAND
ISRAEL
ITALY
IVORY COAST
JAMAICA
JAPAN
JORDAN
KAZAKHSTAN
KENYA
KUWAIT
KYRGYZSTAN
LAOS
LATVIA
LEBANON
LESOTHO
LIBERIA
LIBYA
LIECHTENSTEIN
LITHUANIA
LUXEMBOURG
MACAU
MACEDONIA
MADAGASCAR
MALAWI
MALAYSIA
MALDIVES
MALI
MALTA
MARSHALL ISLANDS
MARTINIQUE
MAURITANIA
MAURITIUS
MEXICO
MICRONESIA
MOLDOVA
MONACO
MONGOLIA
MONTSERRAT
MOROCCO
MOZAMBIQUE
NAMIBIA
NEPAL
NETHERLANDS
NEW CALEDONIA
NEW ZEALAND
NICARAGUA
NIGER
G
E
J
G
C
C
C
A
A
I
B
G
G
B
A
B
H
D
D
F
I
B
C
F
J
G
A
H
F
E
G
L
E
H
D
F
G
G
G
C
D
C
H
D
G
G
I
G
G
D
I
A
G
G
A
I
D
C
D
A
G
G
G
H
C
I
I
B
G
COUNTRY
CODE
GM
GE
DE
GH
GI
GR
GL
GD
GP
GU
GT
GN
GW
GY
HT
HS
HK
HU
IS
IN
ID
IQ
IE
IL
IT
CI
JM
JP
JO
KZ
KE
KW
KG
LA
LV
LB
LS
LR
LY
LI
LT
LU
MO
MK
MG
MW
MY
MV
ML
MT
MH
MQ
MR
MU
MX
FM
MD
MC
MN
MS
MA
MZ
NA
NP
NL
NC
NZ
NI
NE
COUNTRY
ZONE
G
NIGERIA
NL. ANTILLES
A
NORWAY
C
F
OMAN
F
PAKISTAN
PALAU
I
PALESTINE AUTHORITY F
B
PANAMA
I
PAPUA NEW GUINEA
PARAGUAY
B
PERU
B
I
PHILIPPINES
D
POLAND
PORTUGAL
C
QATAR
F
REUNION ISLAND
G
D
ROMANIA
RUSSIA
E
G
RWANDA
SABA
A
SAIPAN
I
SAMOA
G
SAUDI ARABIA
L
SENEGAL
G
SERBIA AND
MONTENEGRO
D
SEYCHELLES
G
SIERRA LEONE
G
SINGAPORE
H
SLOVAK REPUBLIC
D
SLOVENIA
D
SOUTH AFRICA
G
SOUTH KOREA
H
SPAIN
K
SRI LANKA
F
ST. EUSTATIUS
A
ST. KITTS & NEVIS
A
ST. LUCIA
A
ST. VINCENT
A
SURINAME
B
SWAZILAND
G
SWEDEN
C
SWITZERLAND
C
F
SYRIA
TAIWAN
H
TANZANIA
G
THAILAND
H
TOGO
G
TONGA
G
TRINIDAD & TOBAGO
A
TUNISIA
G
TURKEY
F
E
TURKMENISTAN
TURKS & CAICOS ISLANDS A
U.A.E.
F
UGANDA
G
UKRAINE
E
UNITED KINGDOM
J
B
URUGUAY
U.S. VIRGIN ISLANDS
A
UZBEKISTAN
E
F
VANUATU
VATICAN CITY
J
VENEZUELA
B
VIETNAM
H
WALLIS & FUTUNA
I
YEMEN
F
G
ZAMBIA
G
ZIMBABWE
COUNTRY
CODE
NG
AN
NO
OM
PK
PW
PS
PA
PG
PY
PE
PH
PL
PT
QA
RE
RO
RU
RW
AN
MP
WS
SA
SN
CS
SC
SL
SG
SK
SI
ZA
KR
ES
LK
AN
KN
LC
VC
SR
SZ
SE
CH
SY
TW
TZ
TH
TG
TO
TT
TN
TR
TM
TC
AE
UG
UA
GB
UY
VI
UZ
VU
VA
VE
VN
WF
YE
ZM
ZW
*Some service restrictions apply.
13
Outbound Rates
Zone and
Region
Letter
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
A
B
C
D
E
F
11.99
16.98
18.38
19.80
21.22
22.63
24.05
25.47
26.88
28.29
31.12
32.54
33.96
35.37
36.78
38.20
39.62
41.03
42.45
43.87
45.28
45.99
46.70
47.42
48.13
49.54
50.25
50.95
51.65
52.36
53.05
53.76
54.46
55.16
55.87
56.56
57.26
57.97
58.67
59.38
60.07
60.77
61.48
62.18
62.88
63.58
64.28
64.99
65.69
66.39
67.09
67.79
68.49
69.20
69.90
20.79
27.71
37.40
44.33
51.25
58.18
65.10
72.03
78.96
84.48
90.01
92.79
95.56
98.33
101.10
106.65
110.79
114.93
119.07
123.21
125.97
130.13
134.28
137.04
141.19
146.73
150.88
155.02
159.15
163.29
167.44
171.57
175.71
179.86
184.00
188.13
192.28
195.04
197.79
200.56
203.32
206.08
208.84
211.60
214.36
217.13
219.89
222.64
225.40
228.16
230.92
235.06
239.21
243.35
247.48
16.60
19.00
20.36
23.06
27.13
31.21
33.94
36.65
40.73
44.80
51.58
52.99
54.39
55.79
57.20
58.60
60.00
61.41
62.81
64.22
65.61
66.31
67.00
67.69
68.38
69.74
71.09
72.45
73.80
75.17
77.87
80.59
81.93
83.28
84.62
85.97
87.32
88.66
90.00
91.35
92.70
94.04
95.39
96.73
98.07
99.43
100.77
103.48
106.19
108.90
110.26
111.60
112.94
114.28
115.63
23.58
29.18
33.13
37.09
52.14
54.87
75.57
82.17
88.77
94.04
99.32
101.95
104.58
107.21
109.84
115.13
117.23
119.34
121.44
123.55
125.24
129.21
133.17
135.80
139.78
145.05
147.15
149.25
151.37
153.47
155.58
157.68
159.78
161.89
163.99
166.11
168.21
170.84
173.47
176.10
178.73
181.37
184.00
186.63
189.26
191.89
194.52
197.16
199.79
202.42
205.05
207.77
210.48
213.19
215.90
42.41
48.67
58.02
67.38
76.74
86.09
93.21
100.30
107.39
114.48
121.56
128.66
135.74
142.82
149.91
157.00
164.09
171.17
178.27
185.35
192.44
198.38
204.32
210.27
216.21
222.15
228.10
234.03
239.98
245.92
251.86
257.80
263.75
269.68
275.63
281.56
287.51
293.46
299.39
305.34
311.28
317.22
323.16
329.11
335.04
340.99
346.92
352.87
358.81
364.75
370.70
376.64
382.58
388.52
394.47
18.63
24.93
29.06
33.21
35.98
40.12
44.26
47.02
49.78
53.93
56.69
59.45
62.21
64.98
67.74
70.50
73.26
76.02
78.77
81.53
84.30
88.43
92.58
96.72
99.49
102.26
105.04
109.96
113.41
116.86
120.31
123.76
127.22
130.66
134.11
137.56
141.01
144.47
147.91
151.37
154.81
158.26
161.72
165.16
168.62
172.06
175.52
178.97
182.42
184.41
186.39
189.79
193.18
196.57
199.96
14
Outbound Rates
Zone and
Region
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
A
B
C
D
E
F
70.60
72.01
73.43
74.84
76.26
77.68
79.10
80.51
81.92
83.34
84.75
86.17
87.59
89.00
90.41
91.83
93.24
94.66
96.08
97.49
98.91
99.60
100.29
100.97
101.67
102.36
103.04
103.74
104.43
105.12
105.80
106.50
107.19
107.87
108.57
109.26
109.95
110.63
111.33
112.02
112.70
113.40
114.09
114.78
115.46
115.46
115.94
117.09
118.24
119.38
120.53
121.68
122.83
123.98
125.12
251.63
255.77
259.90
262.67
265.43
268.19
270.95
273.71
276.47
279.22
281.99
284.75
287.51
290.27
293.03
295.79
298.56
301.31
304.07
308.22
312.35
316.49
320.64
324.78
328.91
333.06
335.83
339.97
344.11
348.26
352.39
356.52
356.52
359.28
362.04
364.80
367.56
370.31
373.06
375.81
378.56
381.31
384.06
384.06
388.19
392.34
395.88
399.80
403.72
408.77
412.70
416.63
420.56
424.49
428.42
116.98
118.32
119.67
121.01
122.35
123.71
125.05
126.39
127.73
129.08
130.43
133.14
135.86
138.56
141.28
142.63
143.97
145.32
146.67
148.01
149.35
152.07
154.78
156.12
157.47
158.82
160.16
161.50
165.57
168.29
171.00
175.07
179.14
183.22
187.29
191.35
196.79
200.85
204.92
208.99
213.06
217.14
221.21
225.27
229.34
233.41
235.17
237.50
239.83
242.15
244.48
246.81
249.14
251.47
253.80
218.62
221.33
224.05
225.76
227.46
229.17
230.88
232.58
234.29
236.00
237.70
239.41
241.82
244.21
246.60
249.01
251.40
253.80
256.20
258.59
261.00
263.39
265.80
268.19
270.58
272.99
275.38
277.78
280.18
282.57
284.98
287.37
289.77
292.17
294.56
296.96
299.36
301.76
304.16
306.55
308.95
311.35
313.75
316.14
318.54
320.94
323.77
325.87
329.06
332.26
334.32
337.50
340.69
342.70
345.87
400.40
406.35
412.29
418.23
424.17
430.11
436.05
442.00
447.93
453.88
459.83
465.76
471.71
477.65
483.59
489.53
495.47
501.41
507.36
513.29
519.24
525.19
531.12
537.07
543.01
548.95
554.89
560.84
566.77
572.72
578.65
584.60
590.54
596.48
602.42
608.37
614.31
620.25
626.20
632.13
638.08
644.01
649.96
655.90
658.76
658.76
665.04
671.63
678.21
684.80
691.38
697.97
704.55
711.14
717.72
203.35
206.75
210.14
213.53
216.92
220.31
223.71
227.10
230.49
233.88
237.27
240.67
244.06
247.45
250.84
254.23
257.63
261.02
264.41
268.55
272.69
276.83
280.97
283.73
286.49
288.19
289.88
291.58
293.28
294.97
296.67
298.36
301.12
303.88
306.65
309.41
312.17
314.93
317.68
320.44
323.21
325.97
328.73
331.49
334.25
339.65
342.36
345.75
348.03
351.41
354.79
357.02
360.38
363.75
367.12
15
Outbound Rates
Zone and
Region
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
A
B
C
D
E
F
126.27
127.42
128.57
129.72
130.86
132.01
133.16
134.31
135.46
136.60
137.75
138.90
140.05
141.20
142.34
143.49
144.64
145.79
146.94
148.08
149.23
150.38
151.53
152.68
153.82
154.97
156.12
157.27
158.42
159.56
160.71
161.86
163.01
164.16
165.30
166.45
167.60
168.75
169.90
171.04
172.14
433.54
437.48
441.42
445.36
449.30
453.24
458.44
462.39
466.34
470.29
474.24
478.19
480.82
484.77
487.36
491.29
495.22
499.15
503.08
507.01
513.76
519.13
524.52
529.94
535.38
540.82
546.30
551.81
557.32
562.86
568.43
574.02
576.55
580.61
584.67
588.73
594.37
600.03
605.72
611.43
617.16
256.12
258.45
260.78
263.11
265.44
267.77
270.10
272.42
274.75
277.08
279.41
281.74
284.07
286.39
288.72
291.05
293.38
295.71
298.04
300.37
302.69
305.02
307.35
309.68
312.01
314.34
316.66
318.99
321.32
323.65
325.98
328.31
330.63
332.96
335.29
337.62
339.95
342.28
344.61
346.93
349.26
349.05
351.02
354.18
357.34
360.50
362.42
365.57
368.72
371.88
373.74
376.88
380.02
383.16
384.97
388.10
391.23
394.36
396.11
399.23
402.35
405.47
408.59
410.28
413.38
416.48
419.58
422.68
424.31
427.40
430.49
433.58
436.67
439.76
441.31
444.39
447.47
450.55
453.63
456.71
458.19
461.26
724.31
730.89
737.47
744.06
750.64
757.23
763.81
770.40
776.98
783.57
790.15
796.74
803.32
809.91
816.49
823.08
829.66
836.24
842.83
849.41
856.00
862.58
869.16
875.74
882.32
888.90
895.48
902.06
908.64
915.22
921.80
928.38
934.96
941.54
948.12
954.70
961.28
967.86
974.44
981.02
987.60
369.30
372.66
376.01
379.37
381.49
384.84
388.19
391.53
393.60
396.94
400.27
403.61
406.94
408.95
412.27
415.60
418.92
422.25
424.18
427.50
430.81
434.13
437.44
440.75
442.62
445.92
449.22
452.53
455.83
459.13
460.92
464.21
467.50
470.79
474.08
477.37
479.08
482.36
485.64
488.72
488.72
For shipments weighing over 150 lbs. (Rates per lb.)
Zone and
Region
Lbs. 151–200
201–300
301–400
401–500
501–1,000
1,001+
A
B
C
D
E
F
1.14
1.14
1.14
1.14
1.14
1.14
4.24
4.24
4.24
4.24
4.24
4.24
2.37
2.37
2.37
2.37
2.37
2.37
3.08
3.08
3.08
3.08
3.08
3.08
6.61
6.61
6.61
6.61
6.61
6.61
3.28
3.28
3.28
3.28
3.28
3.28
16
Outbound Rates
Zone and
Region
Letter
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
G
H
I
J
K
L
42.41
49.88
59.22
68.57
77.91
87.25
94.35
101.43
108.52
115.61
122.70
129.78
136.88
143.96
151.05
158.13
165.23
172.31
179.40
186.49
193.58
199.52
205.46
211.41
217.34
223.29
229.22
235.17
241.11
247.05
252.99
258.94
264.88
270.82
276.77
282.70
288.65
294.58
300.53
306.47
312.41
318.35
324.30
330.23
330.23
336.18
342.13
348.06
354.01
359.95
365.89
371.83
377.77
383.71
389.66
11.18
12.85
14.30
15.75
17.20
18.64
20.10
21.55
23.00
24.44
26.41
28.39
30.36
31.35
32.34
33.34
34.33
35.31
36.31
38.28
40.26
42.22
43.22
44.21
45.21
46.20
48.17
50.15
52.12
53.11
54.08
55.07
56.05
57.04
58.01
59.00
59.98
60.97
61.94
62.93
63.91
64.89
65.87
67.84
68.83
70.81
72.78
74.75
76.73
78.71
80.68
82.65
84.62
86.60
88.57
11.57
13.89
16.19
18.49
20.05
22.35
24.65
27.13
29.62
32.86
35.70
38.53
41.35
44.19
47.02
49.86
52.68
55.51
58.35
61.17
64.00
66.31
68.61
70.92
72.47
74.03
75.59
77.03
77.88
78.74
79.60
80.45
81.31
82.15
83.01
83.86
84.72
85.57
86.43
87.28
88.13
88.99
89.84
90.70
91.55
92.41
93.25
94.11
94.96
96.20
97.42
98.65
99.88
101.10
102.34
13.97
14.89
16.14
17.40
20.27
22.41
24.56
26.69
28.84
32.60
34.25
35.90
37.54
39.20
40.85
42.49
44.38
46.26
48.15
50.03
51.91
53.80
55.67
57.56
59.44
61.33
63.21
65.09
66.98
68.86
70.74
72.26
73.78
75.31
76.82
78.34
79.87
81.38
82.91
84.43
85.94
87.47
88.99
90.51
92.03
93.54
95.07
96.59
98.11
99.63
101.15
103.78
106.41
109.04
111.67
15.09
16.69
18.20
19.71
22.35
23.98
25.61
27.23
28.86
33.26
34.80
36.33
37.87
39.39
40.93
42.46
45.47
48.47
51.48
54.48
57.49
60.49
63.50
66.50
69.51
72.52
75.52
78.53
81.53
84.54
87.54
89.07
90.59
92.11
93.63
95.15
96.67
98.19
99.72
101.23
102.75
104.28
105.79
107.32
108.84
110.35
111.88
113.40
114.92
116.44
117.96
120.59
123.22
125.85
128.48
18.25
25.29
28.26
31.23
34.03
38.24
42.44
45.87
49.31
53.53
56.33
59.14
61.94
64.75
67.56
70.37
73.17
75.98
78.78
81.60
84.40
88.62
92.82
97.03
99.84
102.65
105.46
111.08
113.89
116.70
119.50
122.31
125.11
127.93
130.73
133.54
136.34
139.15
141.97
144.77
147.58
150.38
153.19
156.00
158.81
161.61
164.42
167.22
170.04
172.68
175.32
178.13
180.93
183.74
186.55
17
Outbound Rates
Zone and
Region
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
G
H
I
J
K
L
395.59
401.54
407.48
413.42
419.37
425.31
431.25
437.19
443.13
449.07
455.02
460.95
466.90
472.84
478.78
484.72
490.67
496.60
502.55
508.50
514.43
520.38
526.31
532.26
538.20
544.14
550.08
556.03
561.96
567.91
573.86
579.79
585.74
591.67
597.62
603.56
609.50
615.44
621.39
627.32
633.27
639.21
645.15
651.09
653.95
653.95
659.57
666.10
673.75
680.29
686.83
693.37
699.92
706.46
713.00
90.54
91.53
92.50
93.49
94.48
95.45
96.44
97.42
98.41
99.38
100.37
101.35
102.34
103.31
104.30
105.28
106.26
107.24
108.23
109.22
110.19
111.18
112.16
113.14
114.12
115.11
116.09
118.06
120.05
123.01
125.98
128.97
131.94
134.90
137.88
140.86
143.83
145.11
146.69
148.27
149.84
151.42
153.00
154.58
156.16
157.89
158.60
160.17
161.74
163.31
164.88
166.45
168.02
169.59
171.16
103.56
104.79
106.02
107.24
108.48
109.70
110.93
112.16
113.39
114.62
115.84
117.07
118.30
119.53
120.76
121.98
123.21
124.44
125.67
127.75
129.84
131.92
133.99
136.24
138.50
139.72
140.96
142.18
143.41
144.64
145.86
147.10
147.95
148.80
149.65
150.51
151.37
152.22
153.08
153.92
154.78
155.63
156.49
157.34
158.20
160.61
161.88
163.48
165.09
166.69
168.29
169.90
171.50
173.10
174.70
112.98
114.29
115.61
116.92
119.55
120.86
122.17
123.48
124.79
126.10
127.41
128.72
130.03
131.34
132.65
133.96
135.27
136.58
137.89
139.20
140.51
143.15
145.78
148.41
151.04
153.67
156.30
158.94
160.25
161.56
162.87
164.17
165.55
166.93
168.96
171.00
173.04
175.07
177.11
179.14
181.18
183.22
185.25
187.29
189.31
191.35
192.51
195.52
197.44
199.35
201.27
204.34
206.26
208.19
210.12
129.99
131.48
132.98
134.47
137.10
138.41
139.72
141.03
142.34
143.65
144.97
146.28
147.59
148.90
150.21
151.52
152.83
154.14
155.45
156.76
158.07
160.70
163.33
165.96
168.60
171.23
173.86
176.49
177.81
179.13
180.46
181.78
184.41
187.04
189.43
191.84
194.23
196.62
199.03
201.42
203.83
206.22
208.61
211.02
213.41
215.82
217.67
219.82
221.98
224.13
226.29
228.44
230.60
232.75
234.91
189.36
192.16
194.97
197.77
200.59
203.39
206.20
209.00
211.81
214.62
217.43
220.23
223.04
225.84
228.66
231.46
234.27
237.07
239.88
245.34
250.79
256.23
261.68
264.50
267.30
269.94
272.59
275.23
277.87
280.51
283.16
285.80
288.61
291.42
294.22
297.03
299.83
302.65
305.46
308.26
311.07
313.87
316.69
319.49
322.30
326.51
329.24
332.50
335.76
337.89
341.14
344.39
347.64
350.89
354.14
18
Outbound Rates
Zone and
Region
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
G
H
I
J
K
L
719.54
726.08
732.62
739.16
745.71
752.25
758.79
765.33
771.87
778.41
784.95
791.49
798.04
805.91
812.46
819.01
825.57
832.12
838.67
845.22
851.77
858.33
864.88
871.43
877.98
884.54
891.09
897.64
904.19
910.74
917.30
923.85
930.40
936.95
943.50
950.06
956.61
963.16
969.71
976.27
982.50
172.73
174.30
175.87
177.44
179.01
180.59
182.16
183.73
185.30
186.87
188.44
190.01
191.58
193.15
194.72
196.29
197.86
199.43
201.00
202.57
204.14
205.71
207.28
208.85
210.42
211.99
213.56
215.13
216.70
218.27
219.84
221.41
222.98
224.56
226.13
227.70
229.27
230.84
232.41
233.98
235.55
176.31
177.91
179.51
181.12
182.72
184.32
185.92
187.53
189.13
190.73
192.34
193.94
195.54
197.14
198.75
200.35
201.95
203.56
205.16
206.76
208.36
209.96
211.56
213.16
214.76
216.36
217.96
219.56
221.16
222.76
224.36
225.96
227.56
229.16
230.76
232.36
233.96
235.56
237.16
238.76
240.36
212.05
215.18
217.11
219.05
220.99
222.93
226.13
228.07
230.02
231.97
233.92
237.18
239.14
241.10
243.06
245.02
246.98
250.32
252.29
254.26
256.23
258.20
260.17
262.15
265.57
267.55
269.53
271.51
273.50
275.48
277.46
280.97
282.96
284.95
286.95
288.94
290.93
292.92
294.92
298.52
300.53
237.06
239.22
241.37
243.53
245.68
247.84
249.99
252.15
254.31
256.46
258.62
260.77
262.93
265.08
267.24
269.39
271.55
273.70
275.86
278.01
280.17
282.32
284.48
286.63
288.78
290.93
293.08
296.72
298.88
301.04
303.20
305.36
307.52
309.68
311.84
314.00
316.16
318.32
320.48
322.64
324.80
357.39
360.63
362.67
365.91
369.15
372.38
375.61
378.84
382.07
385.30
388.53
391.76
393.68
396.90
400.12
403.34
406.56
409.78
413.00
416.22
419.44
422.66
425.88
427.67
430.88
434.09
437.30
440.51
443.72
446.93
450.14
453.35
456.56
459.77
462.98
466.19
469.40
471.02
474.22
477.42
480.62
For shipments weighing over 150 lbs. (Rates per lb.)
Zone and
Region
Lbs. 151–200
201–300
301–400
401–500
501–1,000
1,001+
G
H
6.55
6.55
6.55
6.55
6.55
6.55
2.42
2.42
2.42
2.42
2.42
2.42
I
1.73
1.73
1.73
1.73
1.73
1.73
J
K
L
2.01
2.01
2.01
2.01
2.01
2.01
2.16
2.16
2.16
2.16
2.16
2.16
3.20
3.20
3.20
3.20
3.20
3.20
19
Inbound Rates
Germany
to U.S.
Japan
to U.S.
South Korea
to U.S.
20.75
50.69
50.69
50.69
51.81
54.70
57.87
60.72
63.51
66.34
69.13
71.41
73.75
76.16
78.44
80.71
82.66
84.68
86.68
88.63
90.64
92.42
94.20
95.99
97.76
99.55
101.34
103.11
104.90
106.67
108.46
110.25
112.02
113.81
115.59
117.37
119.16
120.94
122.72
124.50
126.29
127.74
129.19
130.63
132.08
133.53
134.97
136.42
137.88
139.33
14.03
40.94
40.94
40.94
43.45
47.94
48.40
51.92
55.43
58.95
62.47
65.44
67.52
69.60
71.68
73.77
75.84
77.92
80.00
82.08
84.17
104.52
106.91
109.33
111.72
114.14
116.41
118.70
120.97
123.27
125.55
127.23
128.92
130.59
132.28
133.96
135.08
136.21
136.28
136.28
136.28
136.28
143.43
150.26
150.26
157.09
157.09
163.92
163.92
170.75
21.17
38.01
38.01
38.01
39.06
41.97
44.87
47.77
50.67
53.56
56.47
66.51
69.47
72.45
75.42
78.40
81.38
84.34
87.31
90.30
93.27
96.26
99.27
102.26
105.27
108.26
111.27
114.27
117.27
120.27
123.27
126.27
129.27
132.27
135.27
135.45
135.45
135.45
135.45
135.45
135.45
135.45
135.45
141.90
141.90
148.35
148.35
154.80
154.80
161.25
Kg
Letter
0.5
1
1.5
2
2.5
3
3.5
4
4.5
5
5.5
6
6.5
7
7.5
8
8.5
9
9.5
10
10.5
11
11.5
12
12.5
13
13.5
14
14.5
15
15.5
16
16.5
17
17.5
18
18.5
19
19.5
20
20.5
21
21.5
22
22.5
23
23.5
24
24.5
Germany
to U.S.
Japan
to U.S.
South Korea
to U.S.
140.77
142.22
143.67
145.12
146.56
148.01
149.46
150.92
152.36
153.81
155.26
156.71
158.15
159.60
161.05
162.50
163.94
165.39
166.85
168.29
169.74
171.19
172.64
174.08
175.53
176.98
178.43
179.87
181.33
182.78
184.23
185.45
186.68
187.90
189.12
190.35
191.58
192.81
194.03
195.25
196.48
197.70
198.94
200.16
201.38
202.61
203.83
205.05
206.29
207.51
170.75
177.58
177.58
184.41
184.41
191.24
191.24
198.07
198.07
204.90
204.90
211.73
211.73
218.56
218.56
225.39
225.39
232.22
232.22
239.05
239.05
245.88
245.88
252.71
252.71
259.54
259.54
266.37
266.37
273.20
273.20
280.03
280.03
286.86
286.86
293.69
293.69
300.52
300.52
305.10
305.10
311.88
311.88
318.66
318.66
325.44
325.44
332.22
332.22
339.00
161.25
167.70
167.70
174.15
174.15
180.60
180.60
187.05
187.05
193.50
193.50
199.95
199.95
206.40
206.40
212.85
212.85
219.30
219.30
225.75
225.75
232.20
232.20
238.65
238.65
245.10
245.10
251.55
251.55
258.00
258.00
264.45
264.45
270.90
270.90
277.35
277.35
281.98
281.98
281.98
281.98
281.98
281.98
288.11
288.11
294.24
294.24
300.37
300.37
306.50
Kg
25
25.5
26
26.5
27
27.5
28
28.5
29
29.5
30
30.5
31
31.5
32
32.5
33
33.5
34
34.5
35
35.5
36
36.5
37
37.5
38
38.5
39
39.5
40
40.5
41
41.5
42
42.5
43
43.5
44
44.5
45
45.5
46
46.5
47
47.5
48
48.5
49
49.5
20
Inbound Rates
Germany
to U.S.
Japan
to U.S.
South Korea
to U.S.
208.74
209.96
211.18
212.41
213.64
214.87
216.09
217.31
218.54
219.76
221.00
222.22
223.44
224.67
225.89
227.11
228.35
229.57
230.80
339.00
345.78
345.78
352.56
352.56
359.34
359.34
366.12
366.12
372.90
372.90
379.68
379.68
386.46
386.46
393.24
393.24
400.02
400.02
306.50
312.63
312.63
318.76
318.76
324.89
324.89
331.02
331.02
337.15
337.15
343.28
343.28
349.41
349.41
355.54
355.54
361.67
361.67
Kg
50
50.5
51
51.5
52
52.5
53
53.5
54
54.5
55
55.5
56
56.5
57
57.5
58
58.5
59
Germany
to U.S.
Japan
to U.S.
South Korea
to U.S.
232.02
233.24
234.47
235.70
236.93
238.15
239.37
240.60
241.82
243.06
244.28
245.50
246.73
247.95
249.18
250.40
251.62
252.84
406.80
406.80
413.58
413.58
420.36
420.36
427.14
427.14
433.92
433.92
440.70
440.70
447.48
447.48
454.26
454.26
461.04
461.04
367.80
367.80
373.93
373.93
380.06
380.06
386.19
386.19
392.32
392.32
398.45
398.45
404.58
404.58
404.60
404.60
404.60
404.60
Kg
59.5
60
60.5
61
61.5
62
62.5
63
63.5
64
64.5
65
65.5
66
66.5
67
67.5
68
For shipments weighing over 68 kg (Rates per kg)
Germany
to U.S.
Japan
to U.S.
Germany
to U.S.
South Korea
to U.S.
South Korea
to U.S.
Kg
Kg
68.5–100
101–200
201–300
Japan
to U.S.
5.21
5.06
4.67
6.78
6.78
6.78
301–400
401–500
501+
5.95
5.95
5.58
21
4.52
4.52
4.52
6.78
6.78
6.78
5.27
5.26
5.26
Terms and Conditions
FedEx Express International Terms and Conditions:
The following pages contain the FedEx Express Terms and
Conditions applicable to FedEx International Priority service from
the U.S. to selected international destinations including, but not
limited to, any such items tendered by customers utilizing FedEx
electronic shipping systems, air waybills, Government Bills of
Lading, labels and shipping software.
• Credit Card Billing:
Use of credit cards will be available for shipments made under
the WWX contract. Please contact FedEx Government Account
Services at 1.800.645.9424 for information on how to set up this
process.
• Increased Liability Coverage:
FedEx will provide increased liability coverage beyond the
minimums stated in the Claims section for shipment(s) when
requested by an authorized shipper at the time the shipment is
tendered. FedEx will provide increased liability per US$100 of
declared value, up to the limit of commercial coverage listed
in the current FedEx Service Guide.
If there is a conflict between these terms and conditions and the
terms and conditions on any FedEx air waybill, shipping label or
other transit documentation, the terms and conditions in the FedEx
Service Guide, as amended, modified, changed or supplemented,
will control to the extent they are not in conflict with the rules relating to liability for international carriage established by the Warsaw
Convention, other applicable treaties or any applicable tariff.
Adjusted Weight
If a shipment weight noted on the Commercial Bill of Lading (CBL),
Government Bill of Lading (GBL) or electronic Commercial Forms
and Procedures (CF&P) appears to be incorrect, FedEx will weigh
the shipment before delivery (usually when it is picked up) and note
the correct weight on the shipping document. We will also annotate
on the invoice which packages have been adjusted for weight.
Rates and service quotations by our employees and agents are
based upon information you provide, but final rates and service
may vary based upon the shipment actually tendered and the
application of these terms and conditions. Any conflict or inconsistency between the FedEx Service Guide and other written or
oral statements concerning the rates, features of service, and
terms and conditions applicable to FedEx Express international
services from the U.S. to international locations and many terms
regarding importation and inbound clearance of shipments into
the U.S. will be controlled by the FedEx Service Guide, as modified,
amended or supplemented.
Alcoholic Beverages
For U.S. Import: FedEx will not accept shipments of alcohol
(beer, wine or spirits) to nonlicensed parties located in the U.S.
from an international location. FedEx will accept shipments of
alcohol (beer, wine and spirits) inbound to the U.S. when both
the shipper and recipient are licensed entities. For more information, go to fedex.com/us/wine. The shipper must hold a license
from the country of origin issued in accordance with that country’s
law and regulations. The recipient, located in the U.S., is required
to hold: (1) a basic permit for importer and/or wholesaler issued
from the U.S. Department of Treasury, Alcohol and Tobacco Tax
and Trade Bureau (TTB), and (2) if applicable, a wholesaler, dealer,
distributor or manufacturer license issued from the state in which
the recipient is located.
Accessorial Billing Services
Beyond the basic transportation of urgent packages, FedEx
provides many additional services upon request. Some of these
services, including the ones listed below, require the assessment
of an accessorial billing fee:
• Address Correction:
If a recipient’s address on an air waybill or shipping label is
incomplete or incorrect, we may attempt to find the correct
address and complete delivery. A special handling fee will be
assessed per address correction. Examples of addresses requiring
correction are incorrect postal codes, omitted suite numbers
or apartment numbers, and old street addresses for recipients
who have relocated. If your shipment is destined to a P.O. box
address, the special handling fee may be assessed if a valid
telephone, fax or telex number is not provided for the recipient.
For U.S. Export: FedEx will accept alcohol shipments for export
from the U.S. when both the shipper and recipient are licensed
entities. Shippers located in the U.S. must hold: (1) a basic permit
for importer and/or wholesaler issued from the TTB, and (2) if
applicable, a wholesaler, dealer, distributor or manufacturer
license issued from the state in which the shipper is located.
An ancillary clearance service fee may apply if your shipment
requires special import clearance processing; see fedex.com
for more information.
If you’re using FedEx International Broker Select, the address
correction fee will apply if the broker’s address is incomplete or
incorrect on your air waybill or other shipping documentation.
If we cannot determine the correct address or cannot reach
the broker, we may attempt to contact the shipper for address
clarification or instructions to return the shipment. If we are
unable to complete delivery under these circumstances, we
will not be liable for failing to meet our delivery commitment.
Contact your FedEx government account executive for complete
details.
22
Terms and Conditions
Claims
We must receive notice of a claim due to damage (visible or
concealed), delay (including spoilage claims) or shortage within
21 calendar days after delivery of the shipment. (See the MoneyBack Guarantee Policy section for the time period to request a
refund or credit of transportation charges due to a service failure.)
We must receive notice of all other claims, including, but not limited
to, claims for nondelivery or misdelivery, within nine months after
we accept the shipment. (See the Claims section in the FedEx
Express Terms and Conditions section of the FedEx Service Guide.)
FedEx is liable for loss and damage up to US $100 or US $9.07 per
pound per package, whichever is greater, unless you declare a
higher value and pay the required fee. (See the Carriage Under
Warsaw Convention section for information regarding increased
liability coverage.) All damaged shipments remain the property
of the U.S. government.
Attempted Delivery
In all cases where a signature must be obtained, FedEx will
make as many as three delivery attempts over as many as three
consecutive business days before contacting the shipper for
disposition instructions. Our money-back guarantee policy will
not apply to undeliverable shipments of nonperishable items.
(See the Undeliverable Shipments section.)
Carriage Under Warsaw Convention
a. As used in the FedEx Express Terms and Conditions, “Warsaw
Convention” or “Convention” means the Convention for the
Unification of Certain Rules relating to International Carriage
by Air, signed at Warsaw, Oct. 12, 1929, or that Convention as
amended, including the Montreal Protocol No. 4 and the Montreal
Convention, whichever is applicable to the carriage or “carrier,”
including the air carrier issuing the air waybill and all air carriers that carry the goods or perform any other services related
to the carriage.
b. When the carriage involves an ultimate destination or stop
in a country other than the country of departure, the Warsaw
Convention may be applicable. The Convention governs and,
in most cases, limits our liability for loss of, damage to or delay
of cargo.
c. The Warsaw Convention limits our liability for loss or delay of
or damage to your shipment, unless you declare a higher value
for carriage and pay the required fee as described below. The
interpretation of the Warsaw Convention’s liability limits may
vary depending on the destination country. If the Warsaw
Convention as amended by Montreal Protocol No. 4 or the
Montreal Convention applies to your shipment, our liability
is limited to 17 Special Drawing Rights (SDRs) per kilo, unless
you declare a higher value for carriage and pay the required
fee. Otherwise, our liability is limited to US$9.07 per pound
(US $20.38 per kilo) unless you declare a higher value for
carriage and pay the required fee.
d. To the extent not in conflict with the rules relating to liability
for international carriage as established by the Warsaw
Convention, carriage and other services performed by us
are subject to the provisions of the FedEx Service Guide and
applicable tariffs as amended from time to time, which are
incorporated in the FedEx Service Guide by reference. The tariffs, if any, may be inspected at our corporate headquarters
in Memphis, Tenn.
e. FedEx assumes no obligation to carry the goods by any specified aircraft or over any particular route or to make connections
at any point according to any schedules. You agree FedEx may,
without notice, substitute alternative carriers or aircraft, deviate
from the route or routes, or cause the goods to be transported
by motor vehicle.
THERE ARE NO STOPPING PLACES THAT ARE AGREED TO AT
THE TIME OF TENDER OF THE SHIPMENT, AND WE RESERVE
THE RIGHT TO ROUTE THE SHIPMENT IN ANY WAY WE
DEEM APPROPRIATE.
Currency Conversion Rate Information
FedEx customers who need their charges converted to a freely
convertible currency (other than U.S. dollars) will be billed using
a daily conversion rate. Our source for the daily information is
OANDA, an Internet exchange-rate service. For details on the
conversion rate and other currency information, see the Billing
section in the FedEx Express International Terms and Conditions
section of the FedEx Service Guide.
Customs Clearance
a. All shipments that cross international borders must be cleared
through customs in the destination country prior to delivery to
the recipient.
b. Except as provided under the FedEx International Broker Select
section in the Services and Rates section of the FedEx Service
Guide, we (or a broker selected by us) will submit shipments
to customs and other regulatory agencies for clearance. Duties
and taxes will be advanced on behalf of the shipper and recipient provided appropriate credit arrangements have been made
in advance. Where FedEx (or the broker selected by FedEx)
incurs additional time or expense clearing an import shipment
due to the commodities being imported or special brokerage
processing, FedEx reserves the right to impose a fee (“ancillary
clearance service fee”) in order to recover those costs to FedEx
that may be caused by regulatory agency declarations and
processing, or by the customs broker chosen to clear the shipment. (See fedex.com/us/services/shipinfo/clearance for a list
of ancillary clearance service fees.) These may include, without
limitation, ancillary clearance service fees associated with the
filing of entries within destination countries, such as with the
U.S. Food and Drug Administration, the U.S. Fish and Wildlife
Service, the U.S. Bureau of Alcohol, Tobacco, Firearms and
Explosives, live entries and entries pursuant to U.S. Department
of Defense contracts (or comparable agencies in the destination
country), and for other special brokerage processing.
23
Terms and Conditions
Customs Clearance (continued)
c. In some instances, at our option, we accept instructions from
recipients to use a designated customs broker other than FedEx
(or the broker selected by FedEx) or the broker designated by
the shipper.
d. When shipments are held by customs or other agencies due to
incorrect or missing documentation, we may attempt first to
notify the recipient. If local law requires the correct information
or documentation to be submitted by the recipient and the
recipient fails to do so within a reasonable time as we may
determine, the shipment may be considered undeliverable.
(See the Undeliverable Shipments section.) If the recipient fails
to supply the required information or documentation, and local
law allows the shipper to provide the same, we may attempt
to notify the shipper. If the shipper also fails to provide the
information or documentation within a reasonable time as we
may determine, the shipment will be considered undeliverable.
We assume no responsibility for our inability to complete a
delivery due to incorrect or missing documentation, whether
or not we attempt to notify the recipient or shipper. (See the
Undeliverable Shipments section.)
e. Shipments requiring documentation in addition to the FedEx
International Air Waybill (e.g., a Commercial Invoice) may
require additional transit time. Proper completion of necessary
documentation with complete and accurate shipment information,
including the appropriate Harmonized Tariff Schedule Code,
is the shipper’s responsibility.
f. Shipments that contain goods or products that are regulated
by multiple government agencies within the destination
country (such as the Department of Agriculture, the Food
and Drug Administration, the Fish and Wildlife Service and
the Federal Communications Commission in the U.S. and
comparable agencies in the destination country) may require
additional time for clearance.
g. The shipper is responsible for making sure goods shipped
internationally are acceptable for entry into the destination
country. All charges for shipment to and return from countries
where entry is not permitted are the shipper’s responsibility.
h. We assume no responsibility for shipments abandoned in customs, and such shipments may be considered undeliverable.
i. If acceptable wildlife products are shipped via the FedEx
International Broker Select service option for U.S. import,
they must be addressed to a broker at one of the 18 designated
U.S. Fish and Wildlife ports.
j. U.S. import shipments that contain products that originate from
wildlife or contain wildlife may require original permits/certificates (CITES) for U.S. Fish and Wildlife Service clearance. U.S.
importers of wildlife products must obtain an import license from
the U.S. Fish and Wildlife Service for commercial shipments.
k. The U.S. Food and Drug Administration (FDA) requires completion of FDA Prior Notice for certain shipments containing food
or food articles for human or animal consumption prior to their
arrival in the U.S. A copy of the FDA Prior Notice confirmation
record must be included with the shipping documentation for
all foods and food products that require Prior Notice.
Dangerous Goods
a. We accept most classes of dangerous goods as FedEx Express
international shipments to and from “D” designated locations
between the following locations: the U.S.,* Europe, Japan, Canada,
Barbados, St. Maarten, Aruba, Trinidad, Tobago, the U.S.
Virgin Islands and South Korea.
b. All packages containing dangerous goods must comply with
the International Civil Aviation Organization (ICAO) Technical
Instructions for the Safe Transport of Dangerous Goods
by Air, the International Air Transport Association (IATA)
Dangerous Goods Regulations and, where applicable, Title
49 of the Code of Federal Regulations. Shippers of dangerous
goods, whether prepared under ICAO/IATA or 49CFR, must
comply with all FedEx Express variations listed in the current
edition of the International Air Transport Association (IATA)
tariff. All packages containing dangerous goods must comply with the IATA dangerous-goods regulations. The only
exception is for a U.S. territory or commonwealth such as
Puerto Rico. Shippers may use 49CFR when prepared by
air as limited by the commodities FedEx Express accepts
prepared under these regulations. The shipper is responsible
for complying with all packing requirements and appropriate
marking and labeling of the package, documentation, as well as
compliance with all applicable local, state and federal laws,
regulations, ordinances and rules. The shipper is also responsible for ensuring the recipient complies with all applicable
local, state and federal laws, regulations, ordinances and rules
for applicable hazard classes.
Dangerous goods can only be shipped using the FedEx
Expanded Service International Air Waybill when using a
paper air waybill for express service.
c. Shippers must comply with all applicable local, state and
federal laws governing packing, marking and labeling of
shipments of blood and blood products, regardless of
whether they are infectious.
d. Dangerous goods may not be shipped in any FedEx packaging,
except for Diagnostic Specimens (UN 3733), which may be
shipped in the FedEx Clinical Pak.
e. FedEx Express does not accept dangerous-goods shipments
prepared exclusively for ground shipment.
* Certain restrictions apply for Alaska and Hawaii shipments; see Shipping Dangerous Goods via FedEx
Express in the Services and Rates section of the FedEx Service Guide.
24
Terms and Conditions
Dangerous Goods (continued)
f. FedEx is not required to add dry ice to packages in its system
or to provide re-icing services.
g. Each shipment must be accompanied by the 8-1/2" Shipper’s
Declaration for Dangerous Goods form when required.
shipper. (Note: Shipments may be made available as hold for
pickup or be returned to the sender.)
n. We are required to maintain proper segregation of incompatible
dangerous goods on all vehicles and aircraft. This necessity
may cause the shipment to move on the next available truck
route or flight on which proper segregation can be maintained.
o. If you have questions regarding shipments of dangerous goods,
you may call 1.800.GoFedEx 1.800.463.3339 and press 81 to
connect to our Dangerous Goods/Hazardous Materials
Hotline for assistance.
Title 49CFR paperwork cannot be used for international
dangerous-goods shipments (except for a U.S. territory or
commonwealth such as Puerto Rico), and such shipments
will be refused or returned to the sender.
h. Lithium batteries (UN 3090) that are Primary Non-Rechargeable
require pre-approval to ship. This applies both to those that
are fully regulated and those that fall under IATA special
provision A45. For details, go to fedex.com and enter keyword
“dangerous goods,” then select Dangerous-Goods Transport.
(Special requirements also apply for shipping lithium batteries
[UN 3090] that are rechargeable; see fedex.com for details.)
i. If the recipient refuses a package or freight piece containing
dangerous goods, or the package leaks or is damaged, it will
be returned to the shipper if possible. If the shipper refuses
to accept the returned shipment or it cannot be returned
because of leakage or damage due to faulty packaging, the
shipper is responsible for and agrees to reimburse and otherwise indemnify FedEx for all costs, fees, and expenses it
incurs in connection with the cleanup and disposal of the
package or freight piece. The shipper agrees to indemnify
FedEx for any and all costs, fees and expenses FedEx incurs
as a result of the shipper’s failure to comply with FedEx
Dangerous Goods shipping requirements.
j. We have the right to refuse any package or freight piece with
an odor or any package that is wet or leaking. If a dangerousgoods shipment damages or contaminates any property, the
shipper is solely responsible for and will reimburse and indemnify
FedEx for any and all costs, fees and expenses it incurs in
connection with the cleanup of such damage or contamination.
k. Not all FedEx locations accept dangerous goods, and we
reserve the right to refuse dangerous goods at any location
where they cannot be accepted in accordance with applicable
law. Dangerous-goods shipments, including dry ice and
diagnostic-specimen shipments, are prohibited in FedEx
Express Drop Box locations, at FedEx Kinko’s Office and
Print Center locations and at unstaffed FedEx locations.
l. Note: We are required by law to report improperly declared
or undeclared shipments of dangerous goods to the U.S.
Department of Transportation (DOT). Penalties for such
shipments may include fines up to US$500,000 and five years
in jail. The DOT/ Federal Aviation Administration (FAA) requires
every shipper to have job-specific dangerous-goods training
prior to tendering a dangerous-goods shipment to FedEx or
another air carrier.
m.Dangerous goods may not be rerouted to an address other
than the original intended recipient’s address provided by the
Dimensional Weight (Volumetric Weight)
Transportation charges may be assessed based on the International
Air Transport Association (IATA) volumetric standard. Dimensionalweight pricing is applicable on a per-shipment basis to all shipments
in customer packaging. FedEx packaging may also be subject
to dimensional-weight pricing.
Dimensional weight is calculated by multiplying length by width
by height of each package (all in inches) and dividing by 166
(divide by 194 for shipments to Puerto Rico). See the Dimensional
Weight description in the Services and Rates section of the FedEx
Service Guide or FedEx Retail Counter Rates Book for additional
details. If the dimensional weight exceeds the actual weight,
charges based on the dimensional weight will be assessed.
Customers using FedEx electronic shipping systems who fail to
apply the dimensional-weight calculation to a package may be
assessed dimensional-weight charges by FedEx.
Duties and Taxes
a. In order to complete clearance of certain items through customs,
we may be required to advance on your behalf certain duties
and taxes as assessed by customs officials. For all shipments
we may contact the payer before clearance is complete to
confirm the arrangements for reimbursing us. At our sole discretion, we may require confirmation of reimbursement
arrangements as a condition to completion of clearance and
delivery including, but not limited to, cases of deliveries to
recipients that we believe are not creditworthy and of shipments with high declared values.
b. Duties and taxes may generally be billed to the shipper, the
recipient or a third party. If the shipper fails to designate a
payer on the air waybill, duties and taxes will automatically
be billed to the recipient where allowed. Bill Sender Duties
and Taxes and Bill Third Party Duties and Taxes are options
available only for deliveries to specified locations (call FedEx
Express International Customer Service at 1.800.247.4747.
REGARDLESS OF ANY PAYMENT INSTRUCTIONS TO THE
CONTRARY, THE SHIPPER IS ULTIMATELY RESPONSIBLE
FOR PAYMENT OF DUTIES AND TAXES IF PAYMENT IS NOT
RECEIVED.
25
Terms and Conditions
Duties and Taxes (continued)
If transportation charges for a shipment are billed to a credit
card, FedEx reserves the right to also settle uncollected
duties and taxes charges associated with that shipment to the
credit card account.
c. In the event we advance duties, taxes or other fees, including
the U.S. Merchandise Processing Fee, on behalf of the payer,
the payer will be assessed a surcharge based on a flat rate
or a percentage of the total amount advanced. This surcharge
will vary depending upon the destination country. For U.S. import
shipments, the surcharge is either 2 percent of the total amount
advanced or US $5, whichever is greater.
d. Shipments marked Bill Recipient Duties and Taxes may be
delayed if we are not able to reach the recipient to confirm
that we will be reimbursed for any amounts advanced, and
the money-back guarantee will not apply in these cases.
(See the Liabilities Not Assumed and Money-Back Guarantee
Policy sections.)
e. If a recipient refuses to pay the duties and taxes, we may
contact the shipper. If the shipper refuses to make satisfactory
arrangements to reimburse us, the shipment may be returned
to the shipper or placed into a general order warehouse or a
customs-bonded warehouse. The shipper must then pay both
the original transportation charges and the return charges. If
we advanced any amounts as duties and taxes at either the
original destination or upon return, the shipper shall also be
liable for such amounts.
f. Payment for duties and taxes will be made by one of the following
means at the sole discretion of FedEx: cash, check (personal
or business, provided valid identification is offered), money
order, traveler’s check, or debit or deferment account. FedEx
does not accept prepayment of duties and taxes at the time of
shipment. Payment of duties and taxes may not be made by
credit card.
g. In the event that we require confirmation of duties and taxes
reimbursement arrangements from the recipient, we will
attempt to contact the recipient no later than 12 p.m. on the
day the shipment is available for customs clearance in the
destination country and inform the recipient of the estimated
duties and taxes amount. If an arrangement satisfactory to us
is made, the shipment will then be cleared through customs
and delivered. If the shipment clears customs by 5 p.m. on the
day arrangements are confirmed, delivery will be scheduled
for the next business day by 5 p.m. or the end of the local
business day. In the event we have cleared packages on your
behalf and you do not have credit arrangements with FedEx,
payment may be required prior to the release of your shipment.
h. In the event the accuracy or propriety of duties and taxes
assessed on a shipment is disputed, FedEx or its designated
broker may review the shipping documents tendered with the
shipment. If FedEx determines that the duties and taxes were
properly assessed, the shipper agrees to pay the duties and
taxes.
Export Control Laws
You are responsible for and warrant your compliance with all
applicable laws, rules and regulations, including, but not limited
to, the export laws and government regulations of any country
to, from, through or over which your shipment may be carried.
You agree to furnish such information and complete and attach
to the air waybill such documents as necessary to comply with
such laws, rules and regulations.
In addition, you specifically warrant that you will not tender any
shipments to us if you are listed on the Denied Persons List
maintained by the U.S. Department of Commerce. You also warrant that you will not attempt to ship to persons or entities listed
as Specially Designated Nationals or Blocked Persons by the U.S.
Treasury Department and that you will ship items requiring a State
Department license using our FedEx International Premium, FedEx
International Express Freight (IXF) or FedEx International Airportto-Airport (ATA) services or FedEx International Priority using
the FedEx International Controlled Export service option. FedEx
will not carry shipments that violate any U.S. export laws. We
assume no liability to you or any other person for any loss or
expense — including, but not limited to, fines and penalties —
if you fail to comply with any export laws, rules or regulations.
Government Bill of Lading (GBL) Acceptance
FedEx will accept shipments tendered on a GBL.
Inspection of Shipments
We may, at our sole discretion, open and inspect any shipment
without notice. Governmental authorities may also open and
inspect any shipment at any time.
Invalid or No Account Number
If Bill Sender is marked on the Commercial Bill of Lading (CBL)
or Government Bill of Lading (GBL) and no account number is
indicated, FedEx will attempt to determine the correct account
number from our records and bill the account number for all
charges and fees, plus the accessorial billing fee. If we cannot
determine the correct account number from our records, the
transportation charges, plus the accessorial billing fee, will be
billed to the shipper without an account number, and the government rate will not be allowed.
If the account number is incomplete, inaccurate, invalid or
deleted, and the FedEx billing department is able to determine
the correct number from our records, all charges and fees, plus
the accessorial billing fee, will be billed to the shipper, and the
government rate will be applied. If the correct account number
cannot be determined from our records, all charges and fees,
plus the accessorial billing fee, will be billed to the shipper and
26
Terms and Conditions
I N T H E F E D E X S E R V I C E G UI D E , W H E T H E R O R N O T W E K N E W
OR SHOULD HAVE KNOWN THAT SUCH DAMAGES MIGHT BE
INCURRED, INCLUDING, BUT NOT LIMITED TO, LOSS OF
INCOME OR PROFITS.
Invalid or No Account Number (continued)
the government rate will not be allowed. For Bill Third Party
transactions, if the third-party account number on the shipping
document is incomplete, inaccurate, invalid or deleted, all charges
and fees, plus the accessorial billing fee, will be billed to the
shipper. If we can determine the shipper’s correct account number
from our records, it will be used for billing, and the government
rate will apply. If billed to shipper and the shipper’s correct
account number cannot be determined from our records, the
government rate will not be allowed.
If we inadvertently accept a shipment with a destination city or
cities that we do not serve in a country to which FedEx Express
international services are provided, we may attempt to complete
the delivery. However, we will not be liable and we will not provide
any proof of delivery. The delivery commitment listed for such
country will not apply, and the applicable rate will be the highest
for that country plus the maximum extended service area surcharge.
In these cases, the money-back guarantee applies only to the
portion of the transportation provided directly by us.
The accessorial billing fee will be applied only once for each
shipping document which has an account number deficiency.
• Rebilling:
For up to 60 days from an invoice date, FedEx will accept
requests to change the billing for unpaid shipments from the
method indicated on the Commercial Bill of Lading, Government
Bill of Lading or electronic Commercial Forms and Procedures.
If there are multiple requests, the accessorial billing fee will be
charged for each invoice line item that is rebilled. Fees for this
service will be invoiced manually to shippers using FedEx electronic shipping systems. The rebilled customers will be invoiced
the rebill fee with the first invoice of the rebill request.
• Saturday Pickup and Delivery:
Upon request of an authorized shipper, FedEx will provide Saturday
pickup and delivery service to the same locations provided to its
commercial customers. Please see the current FedEx Service
Guide for details.
We will not be liable or responsible for loss, damage or delay
caused by events we cannot control.
We will not be liable for, nor will any adjustment, refund or credit
of any kind be given as a result of any loss, damage, delay, misdelivery, nondelivery, misinformation or any failure to provide
information, except such as may result from our sole negligence.
We will not be liable for, nor will any adjustment, refund or credit
of any kind be given as a result of, any loss, damage, delay,
misdelivery, nondelivery, misinformation or failure to provide
information caused by or resulting in whole or in part from:
a. The act, default or omission of any person or entity, other
than FedEx, including those of any local, state or federal
government agencies.
b. The nature of the shipment, including any defect, characteristic
or inherent vice of the shipment.
c. Your violation of any of the terms and conditions contained in
the FedEx Express Terms and Conditions, as amended or supplemented, or on an air waybill, standard conditions of carriage,
tariff or other terms and conditions applicable to your shipment,
including, but not limited to, the improper or insufficient packing, securing, marking and addressing of shipments, or use of
an account number not in good credit standing, or failure to
give notices in the manner and time prescribed.
d. Perils of the air, public enemies, criminal acts of any person(s)
or entities including, but not limited to, acts of terrorism, public
authorities acting with actual or apparent authority, authority
of law, local disputes, civil commotion, hazards incident to a
state of war, local, national or international weather conditions
(as determined solely by us), local, national or international
disruptions in air or ground transportation networks (as
determined solely by us), strikes or anticipated strikes (of any
entity, including, but not limited to, other carriers, vendors or
suppliers), natural disasters (earthquakes, floods and hurricanes
are examples of natural disasters), conditions that present a
danger to our personnel, and disruption or failure of communication and information systems (including, but not limited to,
our systems).
Invoicing
As a government account shipper, you will receive a comprehensive invoice for services rendered during each billing period.
FedEx also offers a variety of billing options, including daily or
weekly billing.
The invoice will be in hard copy format, unless the account is
Electronic Data Interchange (EDI) capable and we have been
asked to provide invoices electronically in ASCII flat file format.
FedEx offers ANSI X.12 invoicing in the 110, 210 and 810 formats.
• Reports: EDI or Hard Copy
Electronic invoicing and hard copy reports are available. Please
contact your government account executive for additional information.
Liabilities Not Assumed
WE WILL NOT BE LIABLE FOR ANY DAMAGES, WHETHER DIRECT,
INCIDENTAL, SPECIAL OR CONSEQUENTIAL, IN EXCESS OF THE
D E CL A R E D V A L U E O R U S $ 1 0 0 O R T H E A M O U N T S E T B Y T H E
WARSAW CONVENTION (AS AMENDED), WHICHEVER IS GREATER,
FOR CARRIAGE OF A SHIPMENT ARISING FROM TRANSPORTATION SUBJECT TO THE TERMS AND CONDITIONS CONTAINED
27
Terms and Conditions
Liabilities Not Assumed (continued)
e. Our compliance with verbal or written delivery instructions
from the shipper, recipient or persons claiming to represent
the shipper or recipient.
f. Damage or loss of articles packaged and sealed by the shipper
or by person(s) acting at the shipper’s direction, provided the
seal is unbroken at the time of delivery, the package retains
its basic integrity, and the recipient accepts the shipment
without noting the damage on the delivery record.
g. Our inability or failure to complete a delivery, or a delay to
any delivery, due to acts or omissions of customs or other
regulatory agencies.
h. Delays in delivery caused by adherence to FedEx policies
regarding the payment of duties and taxes or other charges.
i. Our inability to provide a copy of the delivery record or a copy
of the signature obtained at delivery.
j. Erasure of data from or the loss or irretrievability of data
stored on magnetic tapes, files or other storage media, or
erasure or damage of photographic images or soundtracks
from exposed film.
k. Our liability for the loss of any electronic data storage tape,
including magnetic tapes and computer tapes, or electronic
information storage medium, including computer diskettes,
compact discs or memory sticks, or microfiche, which contain
third-party personal or financial information shall be limited to
only the cost of the medium on which the data is stored.
l. Our failure to honor package-orientation graphics (e.g., “up”
arrows, “this end up” markings), “fragile” labels or other special
directions concerning packages.
m.Your failure to ship goods in packaging approved by us prior
to shipment where such prior approval is recommended or
required.
n. The shipment of fluorescent tubes, neon lighting, neon signs,
X-ray tubes, laser tubes, light bulbs, quartz crystal, quartz lamps,
glass tubes such as those used for specimens, and glass
containers such as those used in laboratory test environments.
o. Our failure to notify you of any delay, loss or damage in connection with your shipment or any inaccuracy in such notice.
p. Shipments released without obtaining a signature if a signature
release is on file.
q. Our failure or inability to attempt to contact the shipper or
recipient concerning an incomplete or inaccurate address;
incorrect, incomplete, inaccurate or missing documentation;
payment of duties and taxes necessary to release a shipment;
or an incomplete or incorrect customs broker’s address.
r. If a shipment is refused by the recipient, leaks or is damaged,
the shipment will be returned to the shipper if possible. If the
shipper refuses to accept the returned shipment or it cannot
be returned because of leakage, or damage due to faulty
packaging, the shipper is responsible for and will reimburse
FedEx for all costs and fees of any type connected with the
legal disposal of the shipment, and all costs and fees of any
type connected with cleanup of any spill or leakage.
s. Loss or damage to any package for which we have no
record of tender to FedEx.
t. The shipper’s failure to delete all shipments entered into a
FedEx self-invoicing system, Internet shipping device or any
other electronic shipping method used to ship a package,
when the shipment is not tendered to FedEx. If you fail to do
so and seek a refund, credit or invoice adjustment, you must
comply with the notice provisions in Invoice Adjustments/
Overcharges in the Billing section in the FedEx Express
International Terms and Conditions section of the FedEx
Service Guide. FedEx is not liable for any refund, credit or
adjustment unless you comply with those notice provisions.
u. The shipment of scale models (including, but not limited to,
architectural models, doll houses, etc.) and prototypes.
v. Your use of an incomplete, inaccurate, or invalid FedEx
account number or your failure to provide a valid FedEx
account number in good credit standing in the billing instructions on shipping documentation.
w. Damage to briefcases, luggage, garment bags, aluminum
cases, plastic cases, or other items when not enclosed in
outer packaging, whose outer finish might be damaged by
adhesive labels, soiling or marking.
x. The shipment of perishables or commodities that could be
damaged by exposure to heat or cold, including, but not limited
to, the shipment of any alcoholic beverages, plants and plant
materials, tobacco products, ostrich or emu eggs, or live
aquaculture.
y. The shipper’s failure to provide accurate delivery address
information.
z. Damage to computers, or any components thereof, or any
electronic equipment when shipped in any packaging other
than:
1. The manufacturer's original packaging, which is undamaged and has retained a good, rigid condition.
2. Packaging that is in accordance with the FedEx packaging
guidelines available online at fedex.com/us/services/
shipinfo/packaging.
3. FedEx laptop packaging, for shipments of laptop computers.
aa. Any shipment containing a prohibited item. (See the Prohibited
Items section in the FedEx Express Terms and Conditions
section of the FedEx Service Guide.)
ab. Our provision of packaging, advice, assistance or guidance on
the appropriate packaging of shipments does not constitute
acceptance of liability by FedEx unless such advice, assistance
or guidance has been approved in writing by FedEx Packaging
Design and Development and the writing expressly accepts
liability in the event of a damaged shipment.
28
Terms and Conditions
Liabilities Not Assumed (continued)
ac. Failing to meet our delivery commitment for any shipments with
an incomplete or incorrect address. (See the Undeliverable
Shipments section.)
ad. Damages indicated by any shockwatch, tiltmeter or temperature instruments.
ae. Loss or damage to alcohol shipments unless FedEx Packaging
Design and Development has preapproved your packaging
prior to shipment.
af. Dangerous-goods shipments that the shipper did not properly
declare, including proper documentation, markings, labels and
packaging. FedEx Express will not pay a claim on undeclared
or hidden dangerous goods and the FedEx Money-Back
Guarantee does not apply.
c. If the shipper or recipient specifies a customs broker other than
FedEx or the broker selected by FedEx (where this service is
available), notification may be given to the broker by 12 p.m.
on the first business day the shipment is available for customs
clearance in the destination country, and such notification
constitutes timely delivery. If the actual shipment is released
to the broker in-bond, our responsibility terminates at the time
we relinquish custody of the shipment to the broker.
However, if we retain custody of the shipment and are requested
to deliver the shipment, following receipt of the appropriate
customs release paperwork from another customs broker
following customs or other regulatory clearances, our delivery
commitment time is modified by adding one business day for
each day (or portion thereof) that our receipt of the paperwork
is delayed.
d. To qualify for a refund or credit due to a service failure, you must
notify us of the service failure and request a refund or credit of
your transportation charges in compliance with the conditions
listed below. If you do not comply with these conditions, you
are not entitled to receive a refund or credit and cannot
recover compensation for a service failure in any lawsuit.
1. Requests for refund or credit of transportation charges due
to a service failure must be submitted via the invoice
adjustment feature on fedex.com, our telephone invoice
adjustment system at 1.800.622.1147 or, if you are a registered user, our Internet application FedEx Billing Online at
fedex.com.
2. Your notification of a service failure must include your
FedEx account number, if any, the airbill or package FedEx
tracking number, the shipment weight, the date of the shipment, and the recipient’s name, address and ZIP code.
3. All requests for refund or credit of transportation charges
must be received within 30 days of the contractually
required delivery date.
4. A partial payment against an invoice is not considered a
request for invoice adjustment or notice of a refund request.
A notification of the reason for an unpaid charge with your
payment is not considered a request for an invoice adjustment or notice of a refund request if the reason relates to
a service failure.
e. Notification of a service failure must include the account number,
if any, the air waybill number or FedEx tracking number, the date
of shipment and complete recipient information.
f. A credit or refund under our money-back guarantee policy
will be applied only against charges for the shipment giving
rise to the credit.
Live Animals
FedEx Express does not accept live-animal shipments as part of
its regular-scheduled service and does not transport household
pets such as dogs, cats, birds and hamsters. FedEx Express may
accept certain shipments of live animals such as horses, livestock
and zoo animals (to and from zoo locations only) on an exception
basis if approved and coordinated by the FedEx Live Animal Desk
(call 1.800.405.9052).
Money-Back Guarantee Policy*
We offer a money-back guarantee for FedEx International Priority
service. This guarantee can be suspended or revoked at our sole
discretion without prior notice to you. For U.S.-based payers, we
will, at our option, and upon request, either refund or credit to the
applicable invoice only your transportation charges if we deliver
a shipment 60 seconds or more after the applicable delivery commitment time. The following limitations apply:
a. Where customs or other regulatory agency clearances are
delayed due to errors or omissions in your documentation, our
delivery commitment time is modified by adding one business
day for each day (or portion thereof) that such clearances are
delayed. The money-back guarantee does not apply in the event
of other customs or regulatory delays, including, but not limited
to, any delays resulting from compliance with advance notice
or prior notice requirements.
b. An exact delivery commitment time can be obtained only by
telephoning International Customer Service and supplying us
with all of the following:
1. Commodity being shipped.
2. Date of the shipment.
3. Exact destination.
4. Weight of the shipment.
5. Value of the shipment.
Any transit time published in the FedEx Service Guide or elsewhere, or quoted by Customer Service without the above five
required facts, is only an estimate and is not a stated delivery
commitment time.
* Offer void where prohibited by law.
29
Terms and Conditions
Money-Back Guarantee Policy (continued)
g. A service failure will not be deemed to have occurred if after
you notify us we provide you with:
1. Proof of timely delivery, consisting of the date and time of
delivery, and name of the person who signed for the shipment,
or
2. Service-exception information reflecting that the failure to
deliver timely resulted from circumstances described under
the Liabilities Not Assumed section.
h. We are not obligated to respond if your request is not
received within the time limits stated above.
i. A service failure will not be deemed to have occurred if a bill-to
account number was provided at the time of shipment that was
not in good credit standing and the package was held until
alternate payment arrangements were secured.
j. Only one refund or credit is permitted per package. In the case
of multiple-package shipments, this money-back guarantee will
apply to every package in the shipment. If a service failure
occurs for any package within the shipment, a refund or credit
will be given only for the portion of the transportation charges
applicable to that package.
k. A refund or credit will be given only if complete recipient
information was provided at the time of tender to FedEx.
Complete recipient information must be provided on either the
air waybill or through any FedEx electronic shipping device.
l. A refund or credit will not be given for shipments delayed due
to incorrect addresses or to the unavailability or refusal of a
person to accept delivery, whether or not the package is
returned to the shipper, or sign for the package, or due to any
of the causes described under the Liabilities Not Assumed
section.
m.This money-back guarantee does not apply to requests for
invoice adjustment based on overcharges (see the Billing
section in the FedEx Express International Terms and Conditions
section of the FedEx Service Guide) or shipments to P.O. box
addresses acceptable for delivery (see the Post Office Box
Addresses section).
n. This money-back guarantee applies only to transportation
charges paid by U.S.-based payers and does not apply to
duties, taxes or other charges, including ancillary service
fees.
o. A refund or credit will not be given to customers using FedEx
electronic shipping devices if incorrect FedEx tracking numbers
are applied to the subject package or shipment.
p. This money-back guarantee applies to shipments tendered
under FedEx International Priority.
q. The money-back guarantee for shipments destined for our
extended service areas applies only to the portion of the
transportation provided directly by us.
r. This money-back guarantee does not apply to FedEx
International MailService.
s. For FedEx International Priority DirectDistribution and FedEx
International Priority DirectDistribution Freight, the money-back
guarantee for shipment delays is prorated based on the number
and weight of packages within the shipment where delivery is
not completed by the service commitment.
t. This money-back guarantee does not apply to undeliverable or
returned shipments, or to any shipment containing dangerous
goods or dry ice.
u. This money-back guarantee does not apply to delays in delivery
caused by adherence to FedEx policies regarding the payment
of duties and taxes prior to customs clearance or at delivery.
v. For FedEx International Broker Select shipments, if the shipper
or recipient specifies a customs broker other than FedEx or our
designated broker (where this option is available) and if the
shipment is to be released to the designated broker in-bond,
our delivery commitment is met if we notify the broker of the
availability of the shipment by 12 p.m. on the first business day
the shipment is scheduled to be available for customs clearance
in the destination country.
However, if the shipper or recipient specifies a customs broker
other than FedEx or our designated broker and we retain custody
of the shipment and are responsible for the delivery of the
shipment following receipt of the appropriate customs release
paperwork from another customs broker, our delivery commitment time is modified by adding one business day for
each day (or portion thereof) that our receipt of such customs
release paperwork is delayed due to inspection, sampling
requirements, errors or omissions in your documentation, or
acts, errors or omissions by the customs broker designated
by the shipper or recipient.
FedEx International Broker Select shipments for which we
fail to meet the delivery commitments described in section V
above are eligible for our money-back guarantee subject to
the terms and conditions of our money-back guarantee policy.
w.Credits for transportation charges will be applied to the payer’s
account only, and refunds will be made payable to the payer
only. Written requests for refunds or credits under this policy
should be directed to:
FedEx Revenue Services
601 State Street, Ste. 400
Bristol, VA 24201
Fax: 1.276.642.2210
x. The money-back guarantee will not apply to shipments scheduled for delivery during the seven calendar days before
December 25th via any FedEx Express international or FedEx
Express Freight international service, if the shipment was
delivered within 90 minutes of the published delivery commitment time for the selected service and destination.
30
Terms and Conditions
Money-Back Guarantee Policy (continued)
y. Holidays in international locations will affect our transit times.
Contact International Customer Service for information on
delivery commitments that may be affected due to the observance of these holidays. Deliveries normally scheduled to be
made on the day of holiday observance will be rescheduled
for delivery on the next business day. The delivery commitment
for application of the money-back guarantee policy will be
extended for a period equal to the length of the holiday.
z. There are no delivery commitments for shipments on which
the money-back guarantee is suspended.
aa.No refund or credit will be provided if an international freight
shipment was not booked as required.
f. Inquiries regarding shipments paid for at a FedEx Authorized
ShipCenter must be directed to the FASC.
g. FASCs are independently owned and operated businesses.
See the FASC representative for information regarding rates
and services and the terms and conditions of carriage. FASCs
are not agents of FedEx.
Package Tracking/Tracing
Tracing of international packages is available upon request. Call
FedEx International Customer Service at 1.800.247.4747 and a
tracing specialist will assist you. To trace your package, you
must have all of the following information when you call us:
a. Air waybill number.
b. Date of shipment.
c. Recipient’s name and address.
d. Number of packages and total weight of shipment.
e. Contents and value of shipment.
f. Your name and phone number, so we can call you back.
Package Consolidators
FedEx cannot accept a consolidation under FedEx Express international services or FedEx International Broker Select from a
forwarder, unless the shipper:
a. Is a FedEx Authorized ShipCenter, or
b. Ships using FedEx International Airport-to-Airport, or
c. Ships using FedEx International Express Freight, or
d. Ships using FedEx International Premium.
Packaging and Marking
a. You must comply with all applicable laws (including, but not
limited to, local, state, federal and international laws), including those governing packing, marking and labeling for all
shipments.
b. It is the responsibility of the shipper to properly complete the
air waybill. The shipper’s address on an air waybill or electronic shipping device must show the country in which the
shipment is tendered to FedEx.
c. All packages must be prepared and packed by the shipper
for safe transportation with ordinary care in handling in an
express-transportation environment. Any articles susceptible
to damage as a result of conditions that may be encountered
in transportation, such as changes in temperature or atmospheric pressure, must be adequately protected by proper
packaging. FedEx assumes no liability for perishables or commodities that could be damaged by exposure to heat or cold.
Each shipment must be legibly and durably marked with the
name, address and ZIP code/postal code of both the shipper
and recipient. Packages cannot be wrapped in kraft paper.
The FedEx Sleeve and FedEx Bag are overwraps only, and
contents must also be packed in protective outer packaging
and cushioning material as described in this section.
d. You must use FedEx packaging or new corrugated boxes in good,
rigid condition of adequate size to allow a minimum of 2 to 3
inches of cushioning of contents on the top, bottom and sides.
Items that cannot be packed into cartons (such as auto tail
pipes, mufflers, tires and rims) must have all sharp edges and
protrusions wrapped. The address label must be secured by
pressure-sensitive tape wrapped completely around the object
and all shipping documents securely attached. Alternatively,
In addition, consolidators are responsible for complying with all
applicable requirements including, but not limited to, requirements
for shipping dangerous goods and complying with customs and
other legal requirements applicable to packages tendered for
international transportation.
If you tender packages to a consolidator instead of to us directly,
the following limitations apply:
a. Consolidators are not agents of FedEx, and we are not responsible for any errors or omissions made by them.
b. Inquiries or claims regarding shipments tendered to a consolidator must be directed to the consolidator. We cannot assist
the shipper, recipient or third party in these situations, nor do
we have any liability for lost, damaged or delayed shipments.
The consolidator is the shipper in such cases.
c. Consolidators may submit claims for refunds or credits for
shipping charges under the money-back guarantee policy.
Neither the customer who tendered the package to the consolidator nor the recipient is eligible for refunds or credits
under the money-back guarantee policy.
d. In order for a consolidator to receive packaging from FedEx,
the consolidator must first enter into a Packaging and Pricing
Agreement or a FedEx Authorized ShipCenter Agreement with
FedEx.
e. Consolidators set their own rates for FedEx shipping. They
may charge FedEx Retail Counter Rates for FedEx shipping
services.
31
Terms and Conditions
Packaging and Marking (continued)
the tie-on tag provided by FedEx for air waybills or for labels
may be used. FedEx account holders may order supplies via
fedex.com or by calling 1.800.GoFedEx 1.800.463.3339. Casters,
wheels and rollers must be removed or packaged to prevent
damage in transit.
e. Expanded polystyrene foam coolers must be shipped and will
only be accepted if shipped inside a sturdy outer container.
Expanded polystyrene foam coolers containing blood, urine
and other noninfectious liquid diagnostic specimens must be
shipped inside a sturdy outer packaging. No exceptions.
f. FedEx does not recommend the use of wet ice (frozen water) as
a refrigerant. If you believe wet ice is necessary, please call
the FedEx Packaging Design and Development Department at
1.800.633.7019 for specific packaging requirements. Use of
wet ice without preauthorization is prohibited.
g. If a shipment is refused by the recipient, leaks or is damaged
due to inadequate packaging, the shipment will be returned
to the shipper, if possible. If the shipper refuses to accept the
returned shipment or it cannot be returned because of leakage
or damage due to faulty packaging, the shipper is responsible
for and will reimburse FedEx for all costs and fees of any type
incurred in connection with the storage or disposal of the shipment or the cleanup of any spill or leakage from the shipment.
h. For information on how to submit your packaging for testing
or evaluation, call 1.800.633.7019. Tips on packaging specific
commodities (including flowers, computers and perishables)
are available at: fedex.com/us/services/shipinfo/packaging/
tips.html.
i. For international freight shipments, freight must be on a skid,
pallet or other forkliftable base. Boxes should be stacked
squarely on the skid without hanging over the edge, and the
weight should be distributed evenly on the skid to avoid excess
weight being placed on materials inside the cartons. Use 70gauge stretchwrap and pass a minimum of two bands (tightly
secured) through the skid voids and around all cartons.
Your recipient’s name and a valid telephone, fax or telex number
must be included on the air waybill. If a valid telephone, fax or
telex number is not provided, an address-correction special
handling fee will be assessed for U.S. export shipments. Since
additional address research is often necessary, our normal delivery commitments and our money-back guarantee will not apply.
Proof of Performance (Verbal)
When requested by the shipper or recipient, verbal confirmation
of delivery (date, time and name of person who signed for the
shipment) is available. For shipments to many countries that we
serve, this information is usually available by 12 a.m. local time
in the country of delivery on the day of scheduled delivery.
For FedEx International Next Flight service, a proof of delivery
phone call to the shipper stating the date and time of delivery,
and the name of the person who signed for the shipment will be
performed for every shipment. Two attempts will be made to
reach the shipper by telephone. A faxed proof of delivery will
also be provided upon request by the shipper or the recipient.
Proof of Performance (Written)
When requested by the shipper or recipient within one year of the
shipping date, we will, at our option, furnish a photostatic copy
of the destination delivery record or electronically captured
delivery information for deliveries made to most points served.
We assume no liability for our inability to provide a copy of the
delivery record.
Signature proof of delivery showing an image of the recipient’s
signature may be available online at fedex.com for express
deliveries made within the U.S., Canada and Puerto Rico.
Redelivery Service
For international packages, we provide redelivery service in
international locations upon request at no additional charge.
However, if delivery of a shipment to a residential address in an
international location (including a residence used as an office)
cannot be completed on the initial attempt, we will, at our sole
option, either reattempt delivery and/or hold the shipment at our
facility until we contact the recipient for further delivery instructions. After three attempts to deliver and/or three attempts to notify
the recipient, or five business days from the scheduled delivery
date, whichever occurs first, the shipment will be considered
undeliverable.
Pharmaceuticals
Shipments of pharmaceuticals will only be accepted when tendered in accordance with applicable local, state, federal and
international laws. The shipper is responsible for compliance
with all applicable laws. Controlled shipments moving under
U.S. Drug Enforcement permits 36, 236 and 486 must be shipped
using the FedEx International Controlled Export service option or
FedEx air cargo services.
Post Office Box Addresses
You may use post office box addresses for certain international
locations, including shipments to Puerto Rico, but you must
include a valid telephone, fax or telex number on the air waybill.
FedEx cannot deliver to U.S. military post office box addresses
such as APO and FPO.
Refusal or Rejection of Shipments
We reserve the right to refuse, hold or return any shipment and
may do so at our sole discretion and without liability to us. We
will execute that right when (but not limited to cases in which):
(1) the shipment may cause damage or delay to other shipments,
property or personnel; (2) the shipment is likely to sustain damage
or loss in transit because of improper packaging or otherwise;
32
Terms and Conditions
Refusal or Rejection of Shipments (continued)
(3) the shipment contains any prohibited items; (4) the account
of the person or entity responsible for payment is not in good
credit standing; or (5) when acceptance of the shipment may
jeopardize our ability to provide service to other customers. We
have no liability whatsoever for refusal or rejection of shipments.
FedEx assumes no obligation to reroute any shipment to a third
country, to carry the goods by any specified aircraft or over any
particular route or to make connection at any point according to
any schedules. You agree that FedEx may, without notice, substitute alternate carriers or aircraft, deviate from the route or
routes, or cause the goods to be transported by motor vehicle.
Restrictions
a. Size restrictions vary by country.
b. Per-package weight limits may vary by country.
c. There is no limit on the aggregate weight of a multiple-piece
shipment (except to Argentina), provided each individual
package does not exceed the per-package weight limit for
the destination country. Shipments exceeding 500 lbs. require
advance arrangements with us. You must call us to arrange
for pickup commitments and delivery commitments. The
money-back guarantee will apply only once a delivery commitment has been established by FedEx after pickup of your
shipment.
d. No more than one type of service may be indicated on a single
air waybill and no more than one FedEx Envelope, FedEx 10kg
Box or FedEx 25kg Box may be shipped on a single air waybill.
e. You may ship up to 10 different commodities on a single air
waybill.
f. Blood, urine and other liquid diagnostic specimens containing
infectious substances are considered dangerous goods. (See
the Dangerous Goods section.) IATA regulations apply. Note:
Regulated infectious substances must not be shipped in a
FedEx Clinical Pak, except for Diagnostic Specimens (UN 3733).
Noninfectious blood, urine and diagnostic specimens must be
packaged to specific FedEx standards. For information on FedEx
standards for diagnostic specimens, go to fedex.com or request
our brochure for clinical samples, diagnostic specimens and
environmental test samples. (Also see the Packaging and
Marking section.)
g. Computers, or any components thereof, or any electronic
equipment should not be shipped in any packaging other than:
1. The manufacturer’s original packaging, which is undamaged
and has retained a good, rigid condition.
2. Packaging that is in accordance with the FedEx packaging
guidelines available online at fedex.com/us/services/
shipinfo/packaging.
3. FedEx laptop packaging, for shipments of laptop computers.
h. The declared value for carriage cannot exceed the declared
value for customs as indicated on the air waybill.
Dangerous goods may not be rerouted to an address other than
the original intended recipient’s address provided by the shipper.
(Note: Shipments may be made available as hold for pickup or
be returned to the sender.)
Any requested change to an address that is not a reroute or an
address correction is a new shipment, and new shipping
charges will apply.
THERE ARE NO STOPPING PLACES THAT ARE AGREED TO AT
THE TIME OF THE TENDER OF THE SHIPMENT, AND WE RESERVE
THE RIGHT TO ROUTE THE SHIPMENT IN ANY WAY WE DEEM
APPROPRIATE.
Storage Charges
A storage charge may apply to any shipment that is unclaimed or
otherwise left in a FedEx location for more than 48 hours following
notice to the recipient or designated broker of the shipment’s
availability or of additional documentation required for regulatory
clearances.
Undeliverable Shipments
An undeliverable shipment is one that cannot be delivered for
reasons that include, but are not limited to, any of the following:
• The recipient refuses to pay for a bill-recipient shipment.
• The recipient refuses to accept the shipment.
• The recipient’s delivery address cannot be located.
• The shipment was addressed to an area not served by FedEx.
• The shipment’s contents or packaging are damaged to the
point that rewrapping is not possible.
• The shipment is unable to clear customs.
• The shipment would likely cause damage or delay to other
shipments or property or injury to personnel.
• The shipment contains prohibited items.
• The recipient’s place of business is closed.
• No appropriate person was available to accept the shipment
at a delivery location on the initial delivery attempt or reattempts.
• The shipment was improperly packaged.
• The recipient of a Hold at FedEx Location shipment cannot be
located.
Routing and Rerouting
We will determine the routing of all shipments. Some shipments
may be consolidated or forwarded by FedEx for transportation
on foreign air carriers, or on either a charter or an interline basis
as FedEx may determine. We reserve the right to divert any
shipment (including use of other carriers) in order to facilitate
its delivery.
33
Terms and Conditions
Undeliverable Shipments (continued)
Should a shipment be classified as undeliverable or unidentifiable,
the following guidelines apply:
a. If a shipment is undeliverable for any reason, we may attempt
to notify the shipper to arrange for the return of the shipment
if local customs regulations will allow. If the shipper cannot
be contacted within five business days, we may place the
shipment in a general order warehouse or a customs-bonded
warehouse or will dispose of the shipment. In any event, if a
package cannot be delivered, cleared through customs or
returned, the package may be transferred or disposed of by
FedEx at its discretion and at any location. The shipper, if
known, agrees to pay any costs incurred in returning, storing
or disposing of an undeliverable shipment.
b. For shipments returned from international points to the U.S.,
return charges and fees will be assessed to the original shipper,
along with the original charges and fees. Also included will
be any other charges incurred by us, including, but not limited
to, duties, taxes, ancillary clearance fees and storage fees, if
applicable. For returned shipments containing dangerous goods,
the shipper must supply a completed return air waybill and all
other required documents.
c. Shipments that cannot be returned due to local regulatory
constraints will either be placed in a general order warehouse
or a customs-bonded warehouse or disposed of at our sole
discretion and at any location. The shipper agrees to pay any
costs incurred by FedEx in such placement or disposal.
Warranties
WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED.
If you have questions or concerns regarding FedEx services,
please send your correspondence to: FedEx Customer Relations
Department, 3875 Airways Blvd., Module H, Memphis, TN 38116.
34
© 2006 FedEx, Memphis, Tennessee 38194. All rights reserved.
No part of this FedEx Guide may be reproduced in any form or by any process without permission in writing from FedEx.
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