Update #86 Today’s Oilheat. It’s Just Better! This newsletter brought to you in association with the National Oilheat Research Alliance Next-Generation Oilheat Will Help Clean NYC’s Air Alternative Fuels Create Path to Sustainability New York City officials are looking to reduce air pollution on city streets, and Oilheat dealers are ready to help with a new, cleaner-burning fuel. The city highlighted its air quality problems in a December 2009 report – just three months after leaders of the Oilheat industry agreed to expedite the delivery of new environmentally-friendly Oilheat blends in New York and elsewhere. New York Oilheat customers can anticipate a bright future that extends beyond fossil fuels and into renewable liquid fuels that will be derived from an untold variety of clean-burning natural sources. Next-generation Oilheat is the perfect replacement fuel, because it combines the safety, performance and value of traditional Oilheat with exceptionally low emissions. The new Oilheat will blend ultra-low sulfur heating oil with clean-burning biofuels made from natural products such as soybeans. The process of expanding the fuel supply began several years ago with the introduction of oil/biofuel blends. Biofuel blending is a triple win for consumers, because it potentially eliminates supply concerns while also limiting dependence on energy imports and reducing harmful emissions. New Yorkers won’t be waiting long for these new blends if Oilheat dealers have their way. Industry leaders are working with state and federal regulators to require use of the new ultra-clean blends across the U.S. by mid-2011. DO-It-YOurSelF eNerGY- SAvING tIPS Customers who want to improve their comfort and reduce their heating and cooling costs can undertake a few do-it-yourself projects. A great place to start is with leak identification. Explore your entire home including attics, basements and crawlspaces, looking for places where outdoor air can infiltrate or conditioned air can be lost. Common leak sites that you might overlook include: • Around recessed lights • Above and below baseboards • Around plumbing stacks • Behind electrical outlets Many leaks can be plugged with caulk. Air leaks through electrical outlets can be eliminated with gaskets that you can find at most hardware stores. Here are some other simple steps you can take yourself: • Reduce the temperature on your water heater to 120°. • Wrap your pipes to guard against heat loss. • Change or clean the air filter on your furnace or central air conditioning system. Today’s biofuels are made mostly from soybeans and recycled cooking oil, but researchers are experimenting with grasses and algae to find new, compatible, sources of high-quality fuel so that the supply can be extended indefinitely. The Oilheat industry is overseeing a gradual transition to biofuel blends to ensure success. At the moment, dealers are not required to sell biofuel, but Massachusetts has enacted a biofuel mandate that takes effect later this year, and New York City is considering a similar measure. The industry envisions universal adoption of B5 (95% petroleum and 5% biofuel) within a few years, followed by a gradual transition to B10 and higher blends. One key to this liquid fuel future is the versatile oil burner, which can accommodate biofuels that are similar in composition to heating oil. ASTM International has already approved B5 for use in all Oilheat appliances, so customers can use biofuel blends with confidence. #86 Competition Benefits Oilheat Customers Competition inevitably raises the standards of performance, and the Oilheat industry is no exception. Every New York City Oilheat customer has a choice of suppliers who want their business, so the companies work extremely hard to foster loyalty and win favorable word of mouth. The fierce competition among Oilheat dealers produces great results: • Customer service is excellent because dealers know that satisfaction is the key to customer loyalty • Company owners and top managers are often readily accessible to customers • Dealers pay attention to what their customers want and introduce new products and services promptly • Many customers enjoy personal, friendly relationships with their oil dealers • Companies are highly dependable and response time is excellent, particularly when the customer needs help the most. In an era when commerce is dominated by large corporations with millions of customers, it’s great to do business with a small, local company that works hard to earn your business. A Service Contract eliminates Heating Worries NOrA Pushes Frontiers of Oilheat technology The future is clean and green for Oilheat customers, thanks to the efforts of the National Oilheat Research Alliance (NORA). The Alliance helps consumers in New York and across the U.S. with solutions that combat pollution and promote energy conservation. You have probably have never heard of NORA, but they have been working hard for Oilheat customers since 2000. Thanks to NORA, we are moving together into a “liquid fuel” future, in which renewable biofuels are increasingly blended with petroleum to ease dependence on fossil fuel. NORA has shown how the use of low-sulfur fuel can improve efficiency, reduce maintenance, and lead to the next generation of highly efficient appliances. A blend of low-sulfur heating oil and biofuel could become “the preferred fuel for lowering greenhouse gas emissions in the U.S.,” according to the Energy Research Center. NORA is also helping to raise the efficiency of furnaces and boilers, so that consumers burn less oil and produce lower emissions. Several important innovations have been popularized with NORA’s help, including condensing appliances that extract additional heat from the combustion process and multi-stage burners that adjust the intensity of the oil flame to match weather conditions, which saves fuel. NORA also supports the development of advanced electronic controls that promote even heating while reducing fuel consumption. the Next Green Wave: reduced reduced Sulfur Heating Oil Oilheat will achieve a new level of cleanliness in the years ahead if New York dealers achieve their goals. The industry’s leaders are working to preserve the environment by asking regulators to mandate the use of ultra-low sulfur heating oil. It’s not every day that an industry approaches regulators to request tighter restrictions, but Oilheat dealers believe it is essential that their fuel be part of the solution for climate change and air pollution. By eliminating the sulfur, and by blending in biofuels, they aim to make Oilheat a great choice for environmentally conscious customers. If you don’t ever want to worry about your home heating, a service contract is for you! When you have a contract for your boiler or furnace, your Oilheat dealer provides the preventive maintenance your system requires to run reliably and maintain optimal efficiency. A typical contract provides a service call between heating seasons in which an expert technician tunes and inspects the system and replaces filters and nozzles, as needed. A contract also provides the assurance of emergency service that every New York home or building should have. If your heat ever fails, all you have to do is make one phone call, and your dealer will handle the rest. Even in the middle of a winter storm, a technician will come right over and restore your heat. You may never require an emergency visit, but if you do, it’s vital that you have an arrangement in place. Without a service contract, you might have trouble finding someone to help, especially in the middle of the night or on a holiday – and the consequences could be drastic, including burst pipes. Service contracts can also help keep repair costs to a minimum. Many contracts cover major system components with a no-cost repair/replacement guarantee. Others provide reduced service rates for service contract customers. Consult your dealer to find out what contracts they offer.