Revised Annexure-15
Electronic Journal (EJ) Pulling Services & Content Management Services
1. Electronic Journal (EJ) Pulling Services
1.1
EJ Pulling will be integral to the Managed Services. Charges for installing EJ agent software,
wherever required, will be paid by the Bank to the ATM/CD/CDM/Cash Recycler Bidder for the
first time only. Bidder is expected to upload 100% EJ (i.e. no missing transaction) within T+1 days
from the transaction date.
1.2
EJ enabled and EJ disconnected cases have to be resolved within T+1 days after logging a call
with the ATM vendor. However, there will be no separate payment to MS Bidder for EJ disabled
and EJ disconnected calls.
1.3
All EJs pulled must be stamped with the ‘Event Time’. All EJs must contain information regarding
Counterfeit Notes detected and impounded.
1.4
Any liability to the Bank arising out of disputes in case of non-availability of EJ shall be recovered
from the Bidder, along with penalty.
1.5
Since EJ Pulling is the sole responsibility of the bidder, downloading on new / modified screens
within a stipulated time is also the responsibility of bidder, with identical penalty as mentioned in
Annexure 14.
1.6
If Bank eventually procures its own software for EJ Pulling and it will be obligatory of bidder to use
this software for EJ Pulling.
1.7
Customer transaction shall take precedence over the EJ pulling process and if a transaction
occurs while EJ is being pulled, the EJ process shall be stopped to complete the transaction. The
remaining part of the EJ shall be pulled after the transaction is completed.
1.8
Machine-wise EJs shall be stored in the EJ Server of the Bidder irrespective of the make installed
onsite or Offsite/ Mobile throughout the country, at a centralized location for a minimum period of
3 months. Machine-wise EJs pulled are to be spooled separately and pushed to the designated
server on daily basis. Bidder’s system to provide log of events taken places while pushing the EJs
to Purchaser’s server, with details name of the file, Date, Time of the activity or any other
parameter required by the Purchaser etc. The EJ data may be purged by the Bidder, after seeking
confirmation of the Bank and after taking necessary Backup.
1.9
To Supply and load software agents on all the ATMs of the Purchaser for enabling EJ pulling at
centralized server. Bidder to ensure EJ pulling from the ATM at specified time as per Purchaser’s
specifications and Bidder should provide EJ viewer facility to the Purchaser.
1.10
Bidder would be responsible for EJ Management in entirety. Bidder should provide and activate
Electronic journal pulling software / agent at each ATMs/CDS/BNAs/Other H/w (if required) for
pulling the EJ to a central site. Vendor should pull the EJs to its Managed Service Centre. The
EJs pulled should be preserved by the Vendor at its Managed service Centre for a period of Three
months. The necessary hardware for storing the EJ at its managed service centre should be
provided by the Vendor as part of its offer without extra cost. The necessary backhaul and
supporting network equipment (IPV6 compliant) at both locations connecting the Managed
Confidential |
Oriental Bank of Commerce: e-RFP- for Managed Services (MS) - 2015
Page 90
Service Centre of the Bidder to Purchaser’s Datacenter should be provided by the bidder as part
of its offer to the Purchaser. The Purchaser will not pay any extra cost for the same. Bidder should
be equipped with sufficient resource to handle the complete activity.
1.11
The Bidder should ensure that traffic to be end-to-end IP Sec/3DES or higher Version encrypted
to its Managed Service Centre. Purchaser may demand for EJs to be stored in encrypted format,
with a sole private key to the Purchaser.
1.12
In case Purchaser acquires/purchases ATMs/CDs of any other Make which is not listed above,
then successful bidder(s) should be in a position to implement the services as per the scope of the
work in new make ATMs/CDs.
1.13
The solution should be compatible & capable of working on third party software for EJ pulling
services i.e. IQSD, Radia, SDMS, Infobase agents if already installed or planned for installation in
future on existing ATMs and / or any other agent that the successful Bidder may deploy and in no
way should hamper the functionality of the ATM.
1.14
In case of software crash, Bidder will make arrangement to copy data on daily basis to a remote
folder and provide the same as and when required. If the ATM disconnects or EJ Puling software
needs to be re-installed, Bidder will take up the matter directly with the respective service provider
for solution immediately but latest within 8 hours. Purchaser will not be responsible for the same.
1.15
The scope also covers resolution of problems encountered in EJ pulling as well as responding
queries related to this activity, EJ logs etc submitted by Bank.
1.16
The successful bidder shall be solely responsible for getting their EJ agent installed or for getting
necessary changes on ATMs required to be done for the subject services, through respective
OEM vendor for which charges involved (if any) shall be borne by the successful bidder only.
1.17
In case of deletion or problem in proper working of EJ agent installed by the successful bidder on
Bank’s machine, due to any reason, it shall be the responsibility of successful bidder to get the
same re-installed or repaired through ATM/CD OEM vendor for which charges involved (if any)
shall be borne by the successful bidder only.
1.18
The successful bidder(s) shall provide software to facilitate the bank for EJ viewer with “search”
and “printing” facility.
1.19
The working software shall not cause any damage or disrupt the hardware, software/ operating
system etc residing in the ATM.
2. Content Management Services
Under this service, the Bidder would be required to carry out the function of Software & Screen
distribution from a central location to facilitate individual ATM configuration & screen displays. The bank’s
requirements for this project are as follows:2.1
2.2
2.3
2.4
2.5
2.6
2.7
The screen distribution should be platform independent – should support Windows XP / 2000 /
Linux operating systems normally installed on Banks ATMs
The system adopted should be capable of distributing screens at ATMs running on VSATs, leased
lines, CDMA, RF etc.
The solution should support the existing as well as new ATMs that the Bank may deploy
subsequently.
The solution should support PCX, GIF, MPEG, FLC, FLI and other audio / video file formats.
The solution should be capable of centralized distribution of screen at scheduled and ad hoc
basis.
The solution should be capable of centralized distribution of software upgrades and patches to the
ATMs
The solution should be capable of centralized distribution of antivirus patches to the ATMs.
Confidential |
Oriental Bank of Commerce: e-RFP- for Managed Services (MS) - 2015
Page 91
2.8
2.9
2.10
2.11
2.12
2.13
2.14
2.15
The solution should be capable of distributing screens at specified number of ATMs.
The solution should be capable of performing rollback if the ATM needs to be brought to the
previous state.
All necessary hardware / software etc. shall be provided by the bidder for screen distribution.
The connectivity (Backhaul link) between the HUB of the bidder and Data Center (of Purchaser)
shall be provided by the Bidder at no extra cost to the Bank. The backhaul link may be leased line
with ISDN backup or any other stable media capable of providing the services.
The bidder shall provide the above connectivity within 3 weeks of placement of order for the
same.
The bidder shall provide the MIS/Reports confirming the download.
The bidder shall provide content management services on the any new OS/LINK platform if gets
implemented in the Bank.
Centralized content distribution to all ATMs within 24 Hours after Purchaser provides creative ,
new/additional ATM screen sets & audio files etc and provides details of Successful and
unsuccessful upload of the same in ATM. In case it is not possible to distribute the screens
through centralized mode due to size of files or any other issue, the Bidder should update the
same by sending engineer onsite without any cost to Purchaser.
3. Project Coordinator
The Successful Bidder shall appoint/name/nominate a Project Coordinator for EJ pulling and content
distribution service who shall act as single point of contact with the Bank for the same.
4. Training
The Successful Bidder(s) will undertake to provide necessary and adequate training, on-site as well as
classroom, to the bank staff to enable them to effectively operate the total ATM system. As per training
schedules finalized in consultation with the bank. The scope of the training shall cover all aspects of
the operation of the system including all hardware components, Application Software, System Software
etc and the UAT / ATP process.
The user manual stating steps to carry out ATM administrative functions, maintenance etc. and
technical documentation involving detailed instruction for operation and maintenance should be
delivered by Successful Bidder(s) with every unit of equipment supplied. The language of
documentation should be English.
5. Integration of Hardware, Software & other components
The successful bidder(s) must integrate all the hardware, software & other components supplied by
him to make the system integrated and fully functional. In case of any problem it will be successful
bidder(s)’s responsibility to locate the exact nature of the problem/fault(s) and rectify the same to the
complete satisfaction to the Bank. The successful bidder(s) must also take necessary steps to install
all the software components supplied by him on the hardware supplied. Moreover, any relevant
software patches that are required to be applied to the system software to make it compatible with
supplied hardware must be identified and installed from time to time during the warranty and AMC
period without any extra cost to the Bank.
6.
Interface to ATM Switch
It is successful bidder(s)’s responsibility to co-operate with the switch bidder of Bank and to ensure that
the installation is successful. Bank will not make any payment for providing the interface to switch to
the ATM vendor. Further in future if Bank opts for any other ATM switch the successful bidder(s)’s shall
support/ facilitate bank in interface as well as installation and migration without any cost to bank.
Confidential |
Oriental Bank of Commerce: e-RFP- for Managed Services (MS) - 2015
Page 92