Career Opportunities Posting Form
Company Name:
DBS Bank
Job Title:
Customer Service Officer
Industry:
Banking
Department/
Group:
Customer Centre, Technology
and Operations
Address:
Singapore
Position Type:
NA
About the
Company
(50 words or less)
DBS. Living, Breathing Asia.
DBS is a leading financial services group in Asia, with over 250 branches across 17
markets. Headquartered and listed in Singapore, DBS is a market leader in
Singapore with over four million customers and also has a growing presence in
the three key Asian axes of growth, namely, Greater China, Southeast Asia and
South Asia. The bank's strong capital position, as well as "AA-" and "Aa1" credit
ratings that are among the highest in the Asia-Pacific region, earned it Global
Finance's "Safest Bank in Asia" accolade for six consecutive years from 2009 to
2014.
Job Description / Responsibilities
Business Function
Group Technology and Operations (T&O) enables and empowers our Bank with an efficient, nimble,
scalable standard infrastructure through a strategic focus on Productivity, Quality & Control, Operating
Models, Technology and People. In Group T&O, we manage the majority of the Bank's operational
processes and inspire to delight our business partners through our multiple banking delivery channels.
DBS Customer Centre is one of the largest in-house contact centres in Singapore. This award winning
Customer Centre has more than 500 dedicated customer service professionals serving a broad customer
base ranging from Consumer Banking, Institutional Banking and Wealth Management segments. DBS
Customer Centre is dedicated to deliver quality services to all our customers with operational efficiency
and employee satisfaction.
Responsibilities
•
Deliver personalised service over the telephone to customers on banking products, accounts,
and services enquiries in an effective and efficient manner
•
Ability to understand customers’ needs and provide appropriate solutions and attention
•
Identify cross-sell opportunities during customer interaction
•
Consistently deliver excellent quality service to our customers to achieve total customer
satisfaction
•
Solicit customers’ feedback and identify problem trends for improvement actions
PRIVACY STATEMENT
At Curtin Singapore, the privacy of our students, staff and the people we deal with is very important to us. Much of the information that the University collects in
order to provide the services that it does, is personal information.
Version 1
Eff.Date: 21 November 2014
Career Opportunities Posting Form
Requirements (Education / Experience / Languages etc.):

Degree or Polytechnic diploma holder

Call centre environment

Able to work flexible shift hours (morning and afternoon) including weekends and public
holidays

Ability to work at East area (Changi Business Park) or West area (Toh Guan)

Good communication and listening skills

A pleasant voice, positive and good telephone manner

Proficient in PC skills including Microsoft Office applications
PRIVACY STATEMENT
At Curtin Singapore, the privacy of our students, staff and the people we deal with is very important to us. Much of the information that the University collects in
order to provide the services that it does, is personal information.
Version 1
Eff.Date: 21 November 2014